1 package FS::TicketSystem;
4 use vars qw( $conf $system $AUTOLOAD );
6 use FS::UID qw( dbh driver_name );
8 FS::UID->install_callback( sub {
10 $system = $conf->config('ticket_system');
19 my $conf = new FS::Conf;
20 die "FS::TicketSystem::$AUTOLOAD called, but no ticket system configured\n"
23 eval "use FS::TicketSystem::$system;";
31 return if $system ne 'RT_Internal';
32 my ($class, %opts) = @_;
34 # go ahead and use the RT API for this
36 FS::TicketSystem->init;
37 my $session = FS::TicketSystem->session();
38 my $CurrentUser = $session->{'CurrentUser'}
39 or die 'freeside-upgrade must run as a valid RT user';
41 # CustomFieldChange scrip condition
42 my $ScripCondition = RT::ScripCondition->new($CurrentUser);
43 $ScripCondition->LoadByCols('ExecModule' => 'CustomFieldChange');
44 if (!defined($ScripCondition->Id)) {
45 my ($val, $msg) = $ScripCondition->Create(
46 'Name' => 'On Custom Field Change',
47 'Description' => 'When a custom field is changed to some value',
48 'ExecModule' => 'CustomFieldChange',
49 'ApplicableTransTypes' => 'Any',
54 # SetPriority scrip action
55 my $ScripAction = RT::ScripAction->new($CurrentUser);
56 $ScripAction->LoadByCols('ExecModule' => 'SetPriority');
57 if (!defined($ScripAction->Id)) {
58 my ($val, $msg) = $ScripAction->Create(
59 'Name' => 'Set Priority',
60 'Description' => 'Set ticket priority',
61 'ExecModule' => 'SetPriority',
67 # EscalateQueue custom field and friends
68 my $CF = RT::CustomField->new($CurrentUser);
69 $CF->Load('EscalateQueue');
70 if (!defined($CF->Id)) {
71 my ($val, $msg) = $CF->Create(
72 'Name' => 'EscalateQueue',
75 'LookupType' => 'RT::Queue',
76 'Description' => 'Escalate to Queue',
77 'ValuesClass' => 'RT::CustomFieldValues::Queues', #magic!
80 my $OCF = RT::ObjectCustomField->new($CurrentUser);
81 ($val, $msg) = $OCF->Create(
82 'CustomField' => $CF->Id,