1 package FS::ClientAPI::MyAccount;
3 use 5.008; #require 5.8+ for Time::Local 1.05+
5 use vars qw( $cache $DEBUG $me );
6 use subs qw( _cache _provision );
9 use Digest::MD5 qw(md5_hex);
10 use Digest::SHA qw(sha512_hex);
13 use Time::Local qw(timelocal_nocheck);
14 use Business::CreditCard 0.35;
17 use Spreadsheet::WriteExcel;
18 use OLE::Storage_Lite;
19 use FS::UI::Web::small_custview qw(small_custview); #less doh
21 use FS::UI::bytecount qw( display_bytecount );
24 use FS::Record qw(qsearch qsearchs dbh);
25 use FS::Msgcat qw(gettext);
26 use FS::Misc qw(card_types money_pretty);
27 use FS::Misc::DateTime qw(parse_datetime);
29 use FS::ClientAPI_SessionCache;
41 use FS::legacy_cust_bill;
42 use FS::cust_main_county;
46 use FS::acct_rt_transaction;
50 use FS::cust_location;
53 # for code organization
54 use FS::ClientAPI::MyAccount::contact;
55 use FS::ClientAPI::MyAccount::quotation;
58 $me = '[FS::ClientAPI::MyAccount]';
60 use vars qw( @cust_main_editable_fields @location_editable_fields );
61 @cust_main_editable_fields = qw(
62 first last company daytime night fax mobile
64 ss stateid stateid_state
66 @location_editable_fields = qw(
67 address1 address2 city county state zip country
71 BEGIN { #preload to reduce time customer_info takes
72 if ( $FS::TicketSystem::system ) {
73 warn "$me: initializing ticket system\n" if $DEBUG;
74 FS::TicketSystem->init();
79 $cache ||= new FS::ClientAPI_SessionCache( {
80 'namespace' => 'FS::ClientAPI::MyAccount',
87 my($context, $session, $custnum) = _custoragent_session_custnum($p);
88 #return { 'error' => $session } if $context eq 'error';
91 if ( $context eq 'customer' && $custnum ) {
93 my $sth = dbh->prepare('SELECT agentnum FROM cust_main WHERE custnum = ?')
96 $sth->execute($custnum) or die $sth->errstr;
98 $agentnum = $sth->fetchrow_arrayref->[0]
99 or die "no agentnum for custnum $custnum";
101 #} elsif ( $context eq 'agent' ) {
102 } elsif ( defined($p->{'agentnum'}) and $p->{'agentnum'} =~ /^(\d+)$/ ) {
105 $p->{'agentnum'} = $agentnum;
107 my $conf = new FS::Conf;
109 #false laziness w/Signup.pm
111 my $skin_info_cache_agent = _cache->get("skin_info_cache_agent$agentnum");
113 if ( $skin_info_cache_agent ) {
115 warn "$me loading cached skin info for agentnum $agentnum\n"
120 warn "$me populating skin info cache for agentnum $agentnum\n"
123 $skin_info_cache_agent = {
124 'agentnum' => $agentnum,
125 ( map { $_ => scalar( $conf->config($_, $agentnum) ) }
126 qw( company_name date_format ) ),
127 ( map { $_ => scalar( $conf->config("selfservice-$_", $agentnum ) ) }
128 qw( body_bgcolor box_bgcolor stripe1_bgcolor stripe2_bgcolor
129 text_color link_color vlink_color hlink_color alink_color
130 font title_color title_align title_size menu_bgcolor menu_fontsize
133 'menu_disable' => [ $conf->config('selfservice-menu_disable',$agentnum) ],
134 ( map { $_ => $conf->exists("selfservice-$_", $agentnum ) }
135 qw( menu_skipblanks menu_skipheadings menu_nounderline no_logo enable_payment_without_balance )
137 ( map { $_ => scalar($conf->config_binary("selfservice-$_", $agentnum)) }
138 qw( title_left_image title_right_image
139 menu_top_image menu_body_image menu_bottom_image
142 'logo' => scalar($conf->config_binary('logo.png', $agentnum )),
143 ( map { $_ => join("\n", $conf->config("selfservice-$_", $agentnum ) ) }
144 qw( head body_header body_footer company_address ) ),
145 'money_char' => $conf->config("money_char") || '$',
146 'menu' => join("\n", $conf->config("ng_selfservice-menu", $agentnum ) ) ||
149 services.php Services
150 services.php My Services
151 services_new.php Order a new service
154 personal.php Personal Information
155 password.php Change Password
158 payment_cc.php Credit Card Payment
159 payment_ach.php Electronic Check Payment
160 payment_paypal.php PayPal Payment
161 payment_webpay.php Webpay Payments
164 usage_data.php Data usage
165 usage_cdr.php Call usage
167 tickets.php Help Desk
168 tickets.php Open Tickets
169 tickets_resolved.php Resolved Tickets
170 ticket_create.php Create a new ticket
178 _cache->set("skin_info_cache_agent$agentnum", $skin_info_cache_agent);
182 #{ %$skin_info_cache_agent };
183 $skin_info_cache_agent;
187 sub get_mac_address {
190 ## access radius exports acct tables to get mac
191 my @part_export = ();
193 qsearch( 'part_export', { 'exporttype' => 'sqlradius' } ),
194 qsearch( 'part_export', { 'exporttype' => 'sqlradius_withdomain' } ),
195 qsearch( 'part_export', { 'exporttype' => 'broadband_sqlradius' } ),
199 foreach my $part_export (@part_export) {
200 push @sessions, ( @{ $part_export->usage_sessions( {
205 my $mac = $sessions[0]->{'callingstationid'};
207 return { 'mac_address' => $mac, };
213 my $conf = new FS::Conf;
217 'phone_login' => $conf->exists('selfservice_server-phone_login'),
218 'single_domain'=> scalar($conf->config('selfservice_server-single_domain')),
219 'banner_url' => scalar($conf->config('selfservice-login_banner_url')),
220 'banner_image_md5' =>
221 md5_hex($conf->config_binary('selfservice-login_banner_image')),
228 sub login_banner_image {
230 my $conf = new FS::Conf;
231 my $image = $conf->config_binary('selfservice-login_banner_image');
233 'md5' => md5_hex($image),
238 #false laziness w/FS::ClientAPI::passwd::passwd
242 my $conf = new FS::Conf;
246 if ( $p->{'domain'} eq 'svc_phone'
247 && $conf->exists('selfservice_server-phone_login') ) {
249 my $svc_phone = qsearchs( 'svc_phone', { 'phonenum' => $p->{'username'} } );
250 return { error => 'Number not found.' } unless $svc_phone;
253 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
254 #return { error => 'Only primary user may log in.' }
255 # if $conf->exists('selfservice_server-primary_only')
256 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
258 return { error => 'Incorrect PIN.' }
259 unless $svc_phone->check_pin($p->{'password'});
263 } elsif ( $p->{'domain'} eq 'ip_mac' ) {
265 my $mac_address = $p->{'username'};
266 $mac_address =~ s/\://g;
268 my $svc_broadband = qsearchs( 'svc_broadband', { 'mac_addr' => $mac_address } );
269 return { error => 'MAC address not found '.$p->{'username'} }
270 unless $svc_broadband;
271 $svc_x = $svc_broadband;
273 } elsif ( $p->{email}
274 && (my $contact = FS::contact->by_selfservice_email($p->{email}))
277 return { error => 'Incorrect contact password.' }
278 unless $contact->authenticate_password($p->{'password'});
280 $session->{'contactnum'} = $contact->contactnum;
282 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
283 if ( scalar(@cust_contact) == 1 ) {
284 $session->{'custnum'} = $cust_contact[0]->custnum;
285 } elsif ( scalar(@cust_contact) ) {
286 $session->{'customers'} = { map { $_->custnum => $_->cust_main->name }
290 return { error => 'No customer self-service access for contact' }; #??
295 ( $p->{username}, $p->{domain} ) = split('@', $p->{email}) if $p->{email};
297 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
298 or return { error => 'Domain '. $p->{'domain'}. ' not found' };
300 my @svc_acct = qsearch( 'svc_acct', { 'username' => $p->{'username'},
301 'domsvc' => $svc_domain->svcnum, }
304 if ( $conf->exists('selfservice_server-login_svcpart') ) {
305 my @svcpart = $conf->config('selfservice_server-login_svcpart');
306 @svc_acct = grep { my $svcpart = $_->cust_svc->svcpart;
307 scalar( grep( $_ eq $svcpart, @svcpart ) );
312 if ( $conf->exists('selfservice_server-primary_only') ) {
315 my $cust_svc = $_->cust_svc;
316 $cust_svc->cust_pkg->part_pkg->svcpart([qw( svc_acct svc_phone )])
317 == $cust_svc->svcpart
322 return { error => 'User not found.' } unless @svc_acct;
324 return { error => 'Multiple users.' } if scalar(@svc_acct) > 1;
326 my $svc_acct = $svc_acct[0];
328 if ( $conf->exists('selfservice_server-login_svcpart') ) {
329 my @svcpart = $conf->config('selfservice_server-login_svcpart');
330 my $svcpart = $svc_acct->cust_svc->svcpart;
331 return { error => 'Invalid user.' }
332 unless grep($_ eq $svcpart, @svcpart);
335 return { error => 'Incorrect password.' }
336 unless $svc_acct->check_password($p->{'password'});
344 $session->{'svcnum'} = $svc_x->svcnum;
346 my $cust_svc = $svc_x->cust_svc;
347 my $cust_pkg = $cust_svc->cust_pkg;
349 my $cust_main = $cust_pkg->cust_main;
350 $session->{'custnum'} = $cust_main->custnum;
351 if ( $conf->exists('pkg-balances') ) {
352 my @cust_pkg = grep { $_->part_pkg->freq !~ /^(0|$)/ }
353 $cust_main->ncancelled_pkgs;
354 $session->{'pkgnum'} = $cust_pkg->pkgnum
355 if scalar(@cust_pkg) > 1;
359 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
360 #return { error => 'Only primary user may log in.' }
361 # if $conf->exists('selfservice_server-primary_only')
362 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
363 my $part_pkg = $cust_pkg->part_pkg;
364 return { error => 'Only primary user may log in.' }
365 if $conf->exists('selfservice_server-primary_only')
366 && $cust_svc->svcpart != $part_pkg->svcpart([qw( svc_acct svc_phone )]);
372 $session_id = sha512_hex(time(). {}. rand(). $$)
373 } until ( ! defined _cache->get($session_id) ); #just in case
375 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
376 _cache->set( $session_id, $session, $timeout );
378 return { 'error' => '',
379 'session_id' => $session_id,
386 my $skin_info = skin_info($p);
387 if ( $p->{'session_id'} ) {
388 _cache->remove($p->{'session_id'});
389 return { %$skin_info, 'error' => '' };
391 return { %$skin_info, 'error' => "Can't resume session" }; #better error message
398 my($context, $session, $custnum) = _custoragent_session_custnum($p);
399 return { 'error' => $session } if $context eq 'error';
401 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
402 or return { 'error' => "Service not found" };
404 $session->{'svcnum'} = $svc_acct->svcnum;
406 my $conf = new FS::Conf;
407 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
408 _cache->set( $p->{'session_id'}, $session, $timeout );
410 return { 'error' => '' };
416 my($context, $session, $custnum) = _custoragent_session_custnum($p);
417 return { 'error' => $session } if $context eq 'error';
419 $session->{'custnum'} = $p->{'custnum'}
420 if exists $session->{'customers'}{ $p->{'custnum'} };
422 my $conf = new FS::Conf;
423 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
424 _cache->set( $p->{'session_id'}, $session, $timeout );
426 return { 'error' => '',
427 %{ customer_info( { session_id=>$p->{'session_id'} } ) },
431 sub payment_gateway {
433 # takes a cust_main and a cust_payby entry, returns the payment_gateway
434 my $conf = new FS::Conf;
435 my $cust_main = shift;
436 my $cust_payby = shift;
437 return '' if ! FS::payby->realtime($cust_payby);
438 my $pg = $cust_main->agent->payment_gateway(
439 'method' => FS::payby->payby2bop($cust_payby),
448 my $conf = new FS::Conf;
450 my $info = skin_info($p);
452 use vars qw( $cust_paybys ); #cache for performance
453 unless ( $cust_paybys ) {
455 my %cust_paybys = map { $_ => 1 }
456 map { FS::payby->payby2payment($_) }
457 $conf->config('signup_server-payby');
459 $cust_paybys = [ keys %cust_paybys ];
462 $info->{'cust_paybys'} = $cust_paybys;
464 my($context, $session, $custnum) = _custoragent_session_custnum($p);
465 return { 'error' => $session } if $context eq 'error';
467 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
469 $info->{'hide_payment_fields'} = [
471 my $pg = $cust_main && payment_gateway($cust_main, $_);
472 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
473 } @{ $info->{cust_paybys} }
476 $info->{'self_suspend_reason'} =
477 $conf->config('selfservice-self_suspend_reason',
478 $cust_main ? $cust_main->agentnum : ''
481 $info->{'edit_ticket_subject'} =
482 $conf->exists('ticket_system-selfservice_edit_subject') &&
483 $cust_main && $cust_main->edit_subject;
485 $info->{'timeout'} = $conf->config('selfservice-timeout') || 3600;
487 $info->{'hide_usage'} = $conf->exists('selfservice_hide-usage');
490 'custnum' => $custnum,
491 'access_pkgnum' => $session->{'pkgnum'},
492 'access_svcnum' => $session->{'svcnum'},
499 my($context, $session, $custnum) = _custoragent_session_custnum($p);
500 return { 'error' => $session } if $context eq 'error';
504 my $conf = new FS::Conf;
505 $return{'require_address2'} = $conf->exists('cust_main-require_address2');
507 # if ( $FS::TicketSystem::system ) {
508 # warn "$me customer_info: initializing ticket system\n" if $DEBUG;
509 # FS::TicketSystem->init();
512 if ( $custnum ) { #customer record
514 %return = ( %return, %{ customer_info_short($p) } );
516 #redundant with customer_info_short, but we need it for several things below
517 my $search = { 'custnum' => $custnum };
518 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
519 my $cust_main = qsearchs('cust_main', $search )
520 or return { 'error' => "customer_info: unknown custnum $custnum" };
522 my $list_tickets = list_tickets($p);
523 $return{'tickets'} = $list_tickets->{'tickets'};
525 if ( $session->{'pkgnum'} ) {
526 #XXX open invoices in the pkg-balances case
528 $return{'money_char'} = $conf->config("money_char") || '$';
531 invnum => $_->invnum,
532 date => time2str("%b %o, %Y", $_->_date),
534 charged => $_->charged,
536 } $cust_main->open_cust_bill;
537 $return{open_invoices} = \@open;
539 my $sql = 'SELECT MAX(_date) FROM cust_bill WHERE custnum = ?';
540 my $sth = dbh->prepare($sql) or die dbh->errstr;
541 $sth->execute($custnum) or die $sth->errstr;
542 $return{'last_invoice_date'} = $sth->fetchrow_arrayref->[0];
543 $return{'last_invoice_date_pretty'} =
544 time2str('%m/%d/%Y', $return{'last_invoice_date'} );
547 #customer_info_short always has nobalance on..
548 $return{small_custview} =
549 small_custview( $cust_main,
550 $return{countrydefault},
551 ( $session->{'pkgnum'} ? 1 : 0 ), #nobalance
554 $return{has_ship_address} = $cust_main->has_ship_address;
555 $return{status} = $cust_main->status_label; #$cust_main->status; #better to break anyone obscurely testing for strings in self-service than to have to upgrade every front-end to get the new status to display
556 $return{statuscolor} = $cust_main->statuscolor;
557 $return{status_label} = $cust_main->status_label;
559 # compatibility: some places in selfservice use this to determine
560 # if there's a ship address
561 if ( $return{has_ship_address} ) {
562 $return{ship_last} = $cust_main->last;
563 $return{ship_first} = $cust_main->first;
566 if (scalar($conf->config('support_packages'))) {
567 my @support_services = ();
568 foreach ($cust_main->support_services) {
569 my $seconds = $_->svc_x->seconds || 0;
570 my $time_remaining = (($seconds < 0) ? '-' : '' ).
571 int(abs($seconds)/3600)."h".
572 sprintf("%02d",(abs($seconds)%3600)/60)."m";
573 my $cust_pkg = $_->cust_pkg;
576 $pkgnum = $cust_pkg->pkgnum if $cust_pkg;
577 $pkg = $cust_pkg->part_pkg->pkg if $cust_pkg;
578 push @support_services, { svcnum => $_->svcnum,
579 time => $time_remaining,
584 $return{support_services} = \@support_services;
587 if ( $conf->config('prepayment_discounts-credit_type') ) {
589 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
592 } elsif ( $session->{'svcnum'} ) { #no customer record
594 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $session->{'svcnum'} } )
595 or die "unknown svcnum";
596 $return{name} = $svc_acct->email;
600 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
604 return { 'error' => '',
605 'custnum' => $custnum,
611 sub customer_info_short {
614 my($context, $session, $custnum) = _custoragent_session_custnum($p);
615 return { 'error' => $session } if $context eq 'error';
619 my $conf = new FS::Conf;
621 if ( $custnum ) { #customer record
623 my $search = { 'custnum' => $custnum };
624 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
625 my $cust_main = qsearchs('cust_main', $search )
626 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
628 $return{display_custnum} = $cust_main->display_custnum;
629 $return{max_invnum} = $cust_main->max_invnum;
631 if ( $session->{'pkgnum'} ) {
632 $return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
633 #next_bill_date from cust_pkg?
635 $return{balance} = $cust_main->balance;
636 $return{next_bill_date} = $cust_main->next_bill_date;
637 $return{next_bill_date_pretty} =
638 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
641 $return{balance_pretty} = money_pretty($return{balance});
643 $return{countrydefault} = scalar($conf->config('countrydefault'));
645 $return{small_custview} =
646 small_custview( $cust_main,
647 $return{countrydefault},
651 $return{first} = $cust_main->first;
652 $return{'last'} = $cust_main->get('last');
653 $return{name} = $cust_main->first. ' '. $cust_main->get('last');
655 #none of these are terribly expensive if we want 'em...
656 for (@cust_main_editable_fields) {
657 $return{$_} = $cust_main->get($_);
659 $return{$_} = $cust_main->masked($_) for qw/ss stateid/;
661 #maybe a little more expensive, but it should be cached by now
662 for (@location_editable_fields) {
663 $return{$_} = $cust_main->bill_location->get($_)
664 if $cust_main->bill_locationnum;
665 $return{'ship_'.$_} = $cust_main->ship_location->get($_)
666 if $cust_main->ship_locationnum;
669 my @invoicing_list = $cust_main->invoicing_list;
670 $return{'invoicing_list'} =
671 join(', ', grep { $_ !~ /^(POST|FAX)$/ } @invoicing_list );
672 $return{'postal_invoicing'} =
673 0 < ( grep { $_ eq 'POST' } @invoicing_list );
675 if ( $session->{'svcnum'} ) {
676 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
677 $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
678 $return{'svcnum'} = $session->{'svcnum'};
681 } elsif ( $session->{'svcnum'} ) { #no customer record
683 #uuh, not supproted yet... die?
684 return { 'error' => 'customer_info_short not yet supported as agent' };
688 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
692 # this is here because this routine is called by both fs_ and ng_ main pages, where it appears
693 # it is not customer-specific, though it is only shown to authenticated customers
694 # it is not currently agent-specific, though at some point it might be
695 $return{'announcement'} = join(' ',$conf->config('selfservice-announcement')) || '';
697 return { 'error' => '',
698 'custnum' => $custnum,
703 sub customer_recurring {
706 my($context, $session, $custnum) = _custoragent_session_custnum($p);
707 return { 'error' => $session } if $context eq 'error';
711 my $conf = new FS::Conf;
713 my $search = { 'custnum' => $custnum };
714 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
715 my $cust_main = qsearchs('cust_main', $search )
716 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
718 $return{'display_recurring'} = [ $cust_main->display_recurring ];
720 return { 'error' => '',
721 'custnum' => $custnum,
726 sub billing_history {
729 my($context, $session, $custnum) = _custoragent_session_custnum($p);
730 return { 'error' => $session } if $context eq 'error';
732 return { 'error' => 'No customer' } unless $custnum;
734 my $search = { 'custnum' => $custnum };
735 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
736 my $cust_main = qsearchs('cust_main', $search )
737 or return { 'error' => "unknown custnum $custnum" };
741 if ( $session->{'pkgnum'} ) {
742 #$return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
743 #next_bill_date from cust_pkg?
744 return { 'error' => 'No history for package' };
747 $return{balance} = $cust_main->balance;
748 $return{balance_pretty} = money_pretty($return{balance});
749 $return{next_bill_date} = $cust_main->next_bill_date;
750 $return{next_bill_date_pretty} =
751 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
754 my $conf = new FS::Conf;
756 $return{'history'} = [
757 $cust_main->payment_history(
758 'line_items' => $conf->exists('selfservice-billing_history-line_items'),
763 $return{'money_char'} = $conf->config("money_char") || '$',
771 my $session = _cache->get($p->{'session_id'})
772 or return { 'error' => "Can't resume session" }; #better error message
774 my $custnum = $session->{'custnum'}
775 or return { 'error' => "no customer record" };
777 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
778 or return { 'error' => "unknown custnum $custnum" };
780 my $conf = new FS::Conf;
781 if (($p->{payby} eq "CHEK" || $p->{payby} eq "DCHEK") && $conf->exists('selfservice-ACH_info_readonly')) {
782 return { 'error' => "You do not have authority to add a bank account" };
785 my $new = new FS::cust_main { $cust_main->hash };
787 $new->set( $_ => $p->{$_} )
788 foreach grep { exists $p->{$_} } @cust_main_editable_fields;
790 if ( exists($p->{address1}) ) {
791 my $bill_location = FS::cust_location->new({
792 map { $_ => $p->{$_} } @location_editable_fields
794 # if this is unchanged from before, cust_main::replace will ignore it
795 $new->set('bill_location' => $bill_location);
798 if ( exists($p->{ship_address1}) ) {
799 my $ship_location = FS::cust_location->new({
800 map { $_ => $p->{"ship_$_"} } @location_editable_fields
802 if ( !grep { length($p->{"ship_$_"}) } @location_editable_fields ) {
803 # Selfservice unfortunately tries to indicate "same as billing
804 # address" by sending all fields empty. Did this ever work?
805 $ship_location = $cust_main->bill_location;
807 $new->set('ship_location' => $ship_location);
809 # but if it hasn't been passed in at all, leave ship_location alone--
810 # DON'T change it to match bill_location.
813 if ( exists $p->{'invoicing_list'} || exists $p->{'postal_invoicing'} ) {
814 #false laziness with httemplate/edit/process/cust_main.cgi
815 @invoicing_list = split( /\s*\,\s*/, $p->{'invoicing_list'} );
816 push @invoicing_list, 'POST' if $p->{'postal_invoicing'};
818 @invoicing_list = $cust_main->invoicing_list;
821 my $error = $new->replace($cust_main, \@invoicing_list);
822 return { 'error' => $error } if $error;
825 return { 'error' => '' };
830 my $session = _cache->get($p->{'session_id'})
831 or return { 'error' => "Can't resume session" }; #better error message
837 my $conf = new FS::Conf;
838 use vars qw($payment_info); #cache for performance
839 unless ( $payment_info ) {
841 my %states = map { $_->state => 1 }
842 qsearch('cust_main_county', {
843 'country' => $conf->config('countrydefault') || 'US'
846 my %cust_paybys = map { $_ => 1 }
847 map { FS::payby->payby2payment($_) }
848 $conf->config('signup_server-payby');
850 my @cust_paybys = keys %cust_paybys;
854 #list all counties/states/countries
855 'cust_main_county' =>
856 [ map { $_->hashref } qsearch('cust_main_county', {}) ],
858 #shortcut for one-country folks
860 [ sort { $a cmp $b } keys %states ],
862 'card_types' => card_types(),
864 'withcvv' => $conf->exists('selfservice-require_cvv'), #or enable optional cvv?
865 'require_cvv' => $conf->exists('selfservice-require_cvv'),
866 'onfile_require_cvv' => $conf->exists('selfservice-onfile_require_cvv'),
868 'paytypes' => [ FS::cust_payby::paytypes ],
870 'paybys' => [ $conf->config('signup_server-payby') ],
871 'cust_paybys' => \@cust_paybys,
873 'stateid_label' => FS::Msgcat::_gettext('stateid'),
874 'stateid_state_label' => FS::Msgcat::_gettext('stateid_state'),
876 'show_ss' => $conf->exists('show_ss'),
877 'show_stateid' => $conf->exists('show_stateid'),
878 'show_paystate' => $conf->exists('show_bankstate'),
880 'save_unchecked' => $conf->exists('selfservice-save_unchecked'),
881 'ach_read_only' => $conf->exists('selfservice-ACH_info_readonly'),
891 my %return = %$payment_info;
893 delete $return{'cust_main_county'} if $p->{'omit_cust_main_county'};
895 my $custnum = $session->{'custnum'};
897 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
898 or return { 'error' => "unknown custnum $custnum" };
900 $return{'hide_payment_fields'} = [
902 my $pg = payment_gateway($cust_main, $_);
903 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
904 } @{ $return{cust_paybys} }
907 $return{balance} = $cust_main->balance; #XXX pkg-balances?
909 $return{$_} = $cust_main->bill_location->get($_)
910 for qw(address1 address2 city state zip);
912 # look for stored cust_payby info
913 # only if we've been given a clear payment_payby (to avoid payname conflicts)
914 if ($p->{'payment_payby'} =~ /^(CARD|CHEK)$/) {
915 my @search_payby = ($p->{'payment_payby'} eq 'CARD') ? ('CARD','DCRD') : ('CHEK','DCHK');
916 my ($cust_payby) = $cust_main->cust_payby(@search_payby);
918 $return{payname} = $cust_payby->payname
919 || ( $cust_main->first. ' '. $cust_main->get('last') );
920 $return{custpaybynum} = $cust_payby->custpaybynum;
922 if ( $cust_payby->payby =~ /^(CARD|DCRD)$/ ) {
923 $return{card_type} = cardtype($cust_payby->payinfo);
924 $return{payinfo} = $cust_payby->paymask;
926 @return{'month', 'year'} = $cust_payby->paydate_monthyear;
930 if ( $cust_payby->payby =~ /^(CHEK|DCHK)$/ ) {
931 my ($payinfo1, $payinfo2) = split '@', $cust_payby->paymask;
932 $return{payinfo1} = $payinfo1;
933 $return{payinfo2} = $payinfo2;
934 $return{paytype} = $cust_payby->paytype;
935 $return{paystate} = $cust_payby->paystate;
936 $return{payname} = $cust_payby->payname; # override 'first/last name' default from above, if any. Is instution-name here. (#15819)
941 if ( $conf->config('prepayment_discounts-credit_type') ) {
943 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
946 #doubleclick protection
948 $return{payunique} = "webui-MyAccount-$_date-$$-". rand() * 2**32; #new
949 $return{paybatch} = $return{payunique}; #back compat
951 $return{credit_card_surcharge_percentage} = $conf->config('credit-card-surcharge-percentage', $cust_main->agentnum);
952 $return{credit_card_surcharge_flatfee} = $conf->config('credit-card-surcharge-flatfee', $cust_main->agentnum);
954 return { 'error' => '',
960 #some false laziness with httemplate/process/payment.cgi - look there for
961 #ACH and CVV support stuff
963 sub validate_payment {
966 my $session = _cache->get($p->{'session_id'})
967 or return { 'error' => "Can't resume session" }; #better error message
969 my $custnum = $session->{'custnum'};
971 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
972 or return { 'error' => "unknown custnum $custnum" };
974 $p->{'amount'} =~ /^\s*(\d+(\.\d{2})?)\s*$/
975 or return { 'error' => gettext('illegal_amount') };
977 return { error => 'Amount must be greater than 0' } unless $amount > 0;
979 #false laziness w/tr-amount_fee.html, but we don't want selfservice users
980 #changing the hidden form values
981 my $conf = new FS::Conf;
982 my $fee_display = $conf->config('selfservice_process-display') || 'add';
983 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
984 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
985 if ( $fee_display eq 'add'
987 and ! $fee_skip_first || scalar($cust_main->cust_pay)
990 my $fee_pkg = qsearchs('part_pkg', { pkgpart=>$fee_pkgpart } );
991 $amount = sprintf('%.2f', $amount + $fee_pkg->option('setup_fee') );
994 $p->{'discount_term'} =~ /^\s*(\d*)\s*$/
995 or return { 'error' => gettext('illegal_discount_term'). ': '. $p->{'discount_term'} };
996 my $discount_term = $1;
998 $p->{'payname'} =~ /^([\w \,\.\-\']+)$/
999 or return { 'error' => gettext('illegal_name'). " payname: ". $p->{'payname'} };
1002 $p->{'payunique'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
1003 or return { 'error' => gettext('illegal_text'). " payunique: ". $p->{'payunique'} };
1006 $p->{'paybatch'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
1007 or return { 'error' => gettext('illegal_text'). " paybatch: ". $p->{'paybatch'} };
1010 $payunique = $paybatch if ! length($payunique) && length($paybatch);
1012 $p->{'payby'} ||= 'CARD';
1013 $p->{'payby'} =~ /^([A-Z]{4})$/
1014 or return { 'error' => "illegal_payby " . $p->{'payby'} };
1017 #false laziness w/process/payment.cgi
1020 my $replace_cust_payby;
1021 if ( $payby eq 'CHEK' || $payby eq 'DCHK' ) {
1023 $p->{'payinfo1'} =~ /^([\dx]+)$/
1024 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1026 $p->{'payinfo2'} =~ /^([\dx]+)$/
1027 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1029 $payinfo = $payinfo1. '@'. $payinfo2;
1032 foreach my $cust_payby ($cust_main->cust_payby('CHEK','DCHK')) {
1033 if ( $cust_payby->paymask eq $payinfo ) {
1034 $payinfo = $cust_payby->payinfo;
1035 $replace_cust_payby = $cust_payby;
1041 if ($conf->exists('selfservice-ACH_info_readonly') && !$achonfile) {
1042 return { 'error' => "You are not allowed to change your payment information." };
1045 } elsif ( $payby eq 'CARD' || $payby eq 'DCRD' ) {
1047 $payinfo = $p->{'payinfo'};
1051 #more intelligent matching will be needed here if you change
1052 #card_masking_method and don't remove existing paymasks
1053 foreach my $cust_payby ($cust_main->cust_payby('CARD','DCRD')) {
1054 if ( $cust_payby->paymask eq $payinfo ) {
1055 $payinfo = $cust_payby->payinfo;
1056 $replace_cust_payby = $cust_payby;
1062 $payinfo =~ s/\D//g;
1063 $payinfo =~ /^(\d{13,19}|\d{8,9})$/
1064 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1068 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1069 return { 'error' => gettext('unknown_card_type') }
1070 if !$cust_main->tokenized($payinfo) && cardtype($payinfo) eq "Unknown";
1072 if ( length($p->{'paycvv'}) && $p->{'paycvv'} !~ /^\s*$/ ) {
1073 if ( cardtype($payinfo) eq 'American Express card' ) {
1074 $p->{'paycvv'} =~ /^\s*(\d{4})\s*$/
1075 or return { 'error' => "CVV2 (CID) for American Express cards is four digits." };
1078 $p->{'paycvv'} =~ /^\s*(\d{3})\s*$/
1079 or return { 'error' => "CVV2 (CVC2/CID) is three digits." };
1082 } elsif ( $conf->exists('selfservice-onfile_require_cvv') ) {
1083 return { 'error' => 'CVV2 is required' };
1084 } elsif ( !$onfile && $conf->exists('selfservice-require_cvv') ) {
1085 return { 'error' => 'CVV2 is required' };
1089 die "unknown payby $payby";
1092 my %payby2fields = (
1093 'CARD' => [ qw( paystart_month paystart_year payissue payip
1094 address1 address2 city state zip country ) ],
1095 'CHEK' => [ qw( ss paytype paystate stateid stateid_state payip ) ],
1098 my %replace = ( 'replace' => $replace_cust_payby, );
1101 $card_type = cardtype($payinfo) if $payby eq 'CARD';
1104 'cust_main' => $cust_main, #XXX or just custnum??
1105 'amount' => sprintf('%.2f', $amount),
1107 'payinfo' => $payinfo,
1108 'paymask' => FS::payinfo_Mixin->mask_payinfo( $payby, $payinfo ),
1109 'card_type' => $card_type,
1110 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01',
1111 'paydate_pretty' => $p->{'month'}. ' / '. $p->{'year'},
1112 'month' => $p->{'month'},
1113 'year' => $p->{'year'},
1114 'payname' => $payname,
1115 'payunique' => $payunique,
1116 'paybatch' => $paybatch,
1117 'paycvv' => $paycvv,
1118 'payname' => $payname,
1119 'discount_term' => $discount_term,
1120 'pkgnum' => $session->{'pkgnum'},
1122 map { $_ => $p->{$_} } ( @{ $payby2fields{$payby} },
1132 my $validate = validate_payment($p);
1133 return $validate if $validate->{'error'};
1135 my $conf = new FS::Conf;
1136 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour'; #?
1137 _cache->set( 'payment_'.$p->{'session_id'}, $validate, $timeout );
1139 +{ map { $_=>$validate->{$_} }
1140 qw( card_type paymask payname paydate_pretty month year amount
1141 address1 address2 city state zip country
1147 sub process_stored_payment {
1150 my $session_id = $p->{'session_id'};
1152 my $payment_info = _cache->get( "payment_$session_id" )
1153 or return { 'error' => "Can't resume session" }; #better error message
1155 do_process_payment($payment_info);
1159 sub process_payment {
1162 my $payment_info = validate_payment($p);
1163 return $payment_info if $payment_info->{'error'};
1165 do_process_payment($payment_info);
1169 sub do_process_payment {
1170 my $validate = shift;
1172 my $cust_main = $validate->{'cust_main'};
1174 my $amount = delete $validate->{'amount'};
1177 my $payby = delete $validate->{'payby'};
1179 if ( $validate->{'save'} ) {
1182 foreach my $field ( qw( auto payinfo paymask payname payip ) ) {
1183 $saveopt{$field} = $validate->{$field};
1186 if ( $payby eq 'CARD' ) {
1187 my $bill_location = FS::cust_location->new({
1188 map { $_ => $validate->{$_} }
1189 qw(address1 address2 city state country zip)
1191 $saveopt{'bill_location'} = $bill_location;
1192 foreach my $field ( qw( paydate paystart_month paystart_year payissue ) ) {
1193 $saveopt{$field} = $validate->{$field};
1196 # stateid/stateid_state won't be saved, might be broken as of 4.x
1197 foreach my $field ( qw( paytype paystate ) ) {
1198 $saveopt{$field} = $validate->{$field};
1202 my $error = $cust_main->save_cust_payby(
1203 'payment_payby' => $payby,
1204 'replace' => $validate->{'replace'}, # cust_payby object to replace
1209 #no, this causes customers to process their payments again
1210 #return { 'error' => $error };
1211 #XXX just warn verosely for now so i can figure out how these happen in
1212 # the first place, eventually should redirect them to the "change
1213 #address" page but indicate if the payment processed?
1214 delete($validate->{'payinfo'}); #don't want to log this!
1215 warn "WARNING: error changing customer info when processing payment (not returning to customer as a processing error): $error\n".
1217 "SAVEOPT: ".Dumper(\%saveopt)."\n".
1218 "CUST_MAIN: ". Dumper($cust_main)."\n".
1219 "PACKET: ". Dumper($validate)."\n";
1223 my $error = $cust_main->realtime_bop( $FS::payby::payby2bop{$payby}, $amount,
1227 'paynum_ref' => \$paynum,
1230 return { 'error' => $error } if $error;
1232 #no error, so order the fee package if applicable...
1233 my $conf = new FS::Conf;
1234 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
1235 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
1237 if ( $fee_pkgpart and ! $fee_skip_first || scalar($cust_main->cust_pay) ) {
1239 my $cust_pkg = new FS::cust_pkg { 'pkgpart' => $fee_pkgpart };
1241 $error = $cust_main->order_pkg( 'cust_pkg' => $cust_pkg );
1242 return { 'error' => "payment processed successfully, but error ordering fee: $error" }
1245 #and generate an invoice for it now too
1246 $error = $cust_main->bill( 'pkg_list' => [ $cust_pkg ] );
1247 return { 'error' => "payment processed and fee ordered successfully, but error billing fee: $error" }
1252 $cust_main->apply_payments;
1255 my $receipt_html = '';
1257 # currently supported for realtime CC only; send receipt data to SS
1258 $cust_pay = qsearchs('cust_pay', { 'paynum' => $paynum } );
1261 <TABLE BGCOLOR="#cccccc" BORDER=0 CELLSPACING=2>
1264 <TD ALIGN="right">Payment#</TD>
1265 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->paynum . qq!</B></TD>
1269 <TD ALIGN="right">Date</TD>
1271 <TD BGCOLOR="#FFFFFF"><B>! .
1272 time2str("%a %b %o, %Y %r", $cust_pay->_date)
1278 <TD ALIGN="right">Amount</TD>
1279 <TD BGCOLOR="#FFFFFF"><B>! . sprintf('%.2f', $cust_pay->paid) . qq!</B></TD>
1284 <TD ALIGN="right">Payment method</TD>
1285 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->payby_name .' #'. $cust_pay->paymask
1298 'amount' => sprintf('%.2f', $cust_pay->paid),
1299 'date' => $cust_pay->_date,
1300 'date_pretty' => time2str('%Y-%m-%d', $cust_pay->_date),
1301 'time_pretty' => time2str('%T', $cust_pay->_date),
1302 'auth_num' => $cust_pay->auth,
1303 'order_num' => $cust_pay->order_number,
1304 'receipt_html' => $receipt_html,
1311 'receipt_html' => '',
1318 sub realtime_collect {
1321 my $session = _cache->get($p->{'session_id'})
1322 or return { 'error' => "Can't resume session" }; #better error message
1324 my $custnum = $session->{'custnum'};
1326 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1327 or return { 'error' => "unknown custnum $custnum" };
1330 if ( $p->{'amount'} ) {
1331 $amount = $p->{'amount'};
1333 elsif ( $session->{'pkgnum'} ) {
1334 $amount = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
1337 $amount = $cust_main->balance;
1340 my $error = $cust_main->realtime_collect(
1341 'method' => $p->{'method'},
1342 'amount' => $amount,
1343 'pkgnum' => $session->{'pkgnum'},
1344 'session_id' => $p->{'session_id'},
1348 return { 'error' => $error } unless ref( $error );
1350 return { 'error' => '', amount => $amount, %$error };
1353 sub start_thirdparty {
1355 my $session = _cache->get($p->{'session_id'})
1356 or return { 'error' => "Can't resume session" }; #better error message
1357 my $custnum = $session->{'custnum'};
1358 my $cust_main = FS::cust_main->by_key($custnum);
1360 my $amount = $p->{'amount'}
1361 or return { error => 'no amount' };
1363 my $result = $cust_main->create_payment(
1364 'method' => $p->{'method'},
1365 'amount' => $p->{'amount'},
1366 'pkgnum' => $session->{'pkgnum'},
1367 'session_id' => $p->{'session_id'},
1370 if ( ref($result) ) { # hashref or error
1373 return { error => $result };
1377 sub finish_thirdparty {
1379 my $session_id = delete $p->{'session_id'};
1380 my $session = _cache->get($session_id)
1381 or return { 'error' => "Can't resume session" };
1382 my $custnum = $session->{'custnum'};
1383 my $cust_main = FS::cust_main->by_key($custnum);
1385 if ( $p->{_cancel} ) {
1386 # customer backed out of making a payment
1387 return $cust_main->cancel_payment( $session_id );
1389 my $result = $cust_main->execute_payment( $session_id, %$p );
1390 if ( ref($result) ) {
1393 return { error => $result };
1397 sub process_payment_order_pkg {
1400 my $hr = process_payment($p);
1401 return $hr if $hr->{'error'};
1406 sub process_payment_order_renew {
1409 my $hr = process_payment($p);
1410 return $hr if $hr->{'error'};
1415 sub process_prepay {
1419 my $session = _cache->get($p->{'session_id'})
1420 or return { 'error' => "Can't resume session" }; #better error message
1424 my $custnum = $session->{'custnum'};
1426 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1427 or return { 'error' => "unknown custnum $custnum" };
1429 my( $amount, $seconds, $upbytes, $downbytes, $totalbytes ) = ( 0, 0, 0, 0, 0 );
1430 my $error = $cust_main->recharge_prepay( $p->{'prepaid_cardnum'},
1438 return { 'error' => $error } if $error;
1440 return { 'error' => '',
1441 'amount' => $amount,
1442 'seconds' => $seconds,
1443 'duration' => duration_exact($seconds),
1444 'upbytes' => $upbytes,
1445 'upload' => FS::UI::bytecount::bytecount_unexact($upbytes),
1446 'downbytes' => $downbytes,
1447 'download' => FS::UI::bytecount::bytecount_unexact($downbytes),
1448 'totalbytes'=> $totalbytes,
1449 'totalload' => FS::UI::bytecount::bytecount_unexact($totalbytes),
1456 my $session = _cache->get($p->{'session_id'})
1457 or return { 'error' => "Can't resume session" }; #better error message
1459 my $custnum = $session->{'custnum'};
1461 my $invnum = $p->{'invnum'};
1463 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1464 'custnum' => $custnum } )
1465 or return { 'error' => "Can't find invnum" };
1469 return { 'error' => '',
1470 'invnum' => $invnum,
1471 'invoice_text' => join('', $cust_bill->print_text ),
1472 'invoice_html' => $cust_bill->print_html( { unsquelch_cdr => 1 } ),
1479 my $session = _cache->get($p->{'session_id'})
1480 or return { 'error' => "Can't resume session" }; #better error message
1482 my $custnum = $session->{'custnum'};
1484 my $invnum = $p->{'invnum'};
1486 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1487 'custnum' => $custnum } )
1488 or return { 'error' => "Can't find invnum" };
1492 return { 'error' => '',
1493 'invnum' => $invnum,
1494 'invoice_pdf' => $cust_bill->print_pdf({
1495 'unsquelch_cdr' => 1,
1496 'locale' => $p->{'locale'},
1502 sub legacy_invoice {
1504 my $session = _cache->get($p->{'session_id'})
1505 or return { 'error' => "Can't resume session" }; #better error message
1507 my $custnum = $session->{'custnum'};
1509 my $legacyinvnum = $p->{'legacyinvnum'};
1512 'legacyinvnum' => $legacyinvnum,
1513 'custnum' => $custnum,
1516 my $legacy_cust_bill =
1517 qsearchs('legacy_cust_bill', { %hash, 'locale' => $p->{'locale'} } )
1518 || qsearchs('legacy_cust_bill', \%hash )
1519 or return { 'error' => "Can't find legacyinvnum" };
1523 return { 'error' => '',
1524 'legacyinvnum' => $legacyinvnum,
1525 'legacyid' => $legacy_cust_bill->legacyid,
1526 'invoice_html' => $legacy_cust_bill->content_html,
1531 sub legacy_invoice_pdf {
1533 my $session = _cache->get($p->{'session_id'})
1534 or return { 'error' => "Can't resume session" }; #better error message
1536 my $custnum = $session->{'custnum'};
1538 my $legacyinvnum = $p->{'legacyinvnum'};
1540 my $legacy_cust_bill = qsearchs('legacy_cust_bill', {
1541 'legacyinvnum' => $legacyinvnum,
1542 'custnum' => $custnum,
1543 }) or return { 'error' => "Can't find legacyinvnum" };
1547 return { 'error' => '',
1548 'legacyinvnum' => $legacyinvnum,
1549 'legacyid' => $legacy_cust_bill->legacyid,
1550 'invoice_pdf' => $legacy_cust_bill->content_pdf,
1558 #sessioning for this? how do we get the session id to the backend invoice
1559 # template so it can add it to the link, blah
1562 if ( $p->{'invnum'} ) {
1563 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $p->{'invnum'} } )
1564 or return { 'error' => 'unknown invnum' };
1565 $agentnum = $cust_bill->cust_main->agentnum;
1568 my $templatename = $p->{'template'} || $p->{'templatename'};
1570 #false laziness-ish w/view/cust_bill-logo.cgi
1572 my $conf = new FS::Conf;
1573 if ( $templatename =~ /^([^\.\/]*)$/ && $conf->exists("logo_$1.png") ) {
1574 $templatename = "_$1";
1579 my $filename = "logo$templatename.png";
1581 return { 'error' => '',
1582 'logo' => $conf->config_binary($filename, $agentnum),
1583 'content_type' => 'image/png', #should allow gif, jpg too
1589 my $session = _cache->get($p->{'session_id'})
1590 or return { 'error' => "Can't resume session" }; #better error message
1592 my $custnum = $session->{'custnum'};
1594 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1595 or return { 'error' => "unknown custnum $custnum" };
1597 my $conf = new FS::Conf;
1599 my @legacy_cust_bill = $cust_main->legacy_cust_bill;
1601 my @cust_bill = grep ! $_->hide, $cust_main->cust_bill;
1606 #not super efficient, we also run cust_bill_pay/cust_credited inside owed
1607 my @payments_and_credits = sort {$b->_date <=> $a->_date} ($_->cust_bill_pay,$_->cust_credited);
1608 my $owed = $_->owed;
1610 +{ 'invnum' => $_->invnum,
1611 '_date' => $_->_date,
1612 'date' => time2str("%b %o, %Y", $_->_date),
1613 'date_short' => time2str("%m-%d-%Y", $_->_date),
1614 'previous' => sprintf('%.2f', ($_->previous)[0]),
1615 'charged' => sprintf('%.2f', $_->charged),
1616 'owed' => sprintf('%.2f', $owed),
1617 'balance' => sprintf('%.2f', $balance),
1618 'lastpay' => @payments_and_credits
1619 ? time2str("%b %o, %Y", $payments_and_credits[0]->_date)
1625 return { 'error' => '',
1626 'balance' => $cust_main->balance,
1627 'money_char' => $conf->config("money_char") || '$',
1628 'invoices' => $invoices,
1629 'legacy_invoices' => [
1631 +{ 'legacyinvnum' => $_->legacyinvnum,
1632 'legacyid' => $_->legacyid,
1633 '_date' => $_->_date,
1634 'date' => time2str("%b %o, %Y", $_->_date),
1635 'date_short' => time2str("%m-%d-%Y", $_->_date),
1636 'charged' => sprintf('%.2f', $_->charged),
1637 'has_content' => ( length($_->content_pdf)
1638 || length($_->content_html) ),
1648 my $session = _cache->get($p->{'session_id'})
1649 or return { 'error' => "Can't resume session" }; #better error message
1651 my $custnum = $session->{'custnum'};
1653 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1654 or return { 'error' => "unknown custnum $custnum" };
1656 return { 'error' => '',
1657 'balance' => $cust_main->balance,
1658 'money_char' => FS::Conf->new->config("money_char") || '$',
1659 'payments' => [ map $_->SSAPI_getinfo, $cust_main->cust_pay ],
1663 sub payment_receipt {
1665 my $session = _cache->get($p->{'session_id'})
1666 or return { 'error' => "Can't resume session" }; #better error message
1668 my $custnum = $session->{'custnum'};
1670 my $cust_pay = qsearchs('cust_pay', { 'custnum' => $custnum,
1671 'paynum' => $p->{'paynum'},
1674 or return { 'error' => "unknown payment ". $p->{'paynum'} };
1678 %{ $cust_pay->SSAPI_getinfo },
1685 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1686 return { 'error' => $session } if $context eq 'error';
1688 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1689 or return { 'error' => "unknown custnum $custnum" };
1693 my $cust_payby = $_;
1695 map { $_ => $cust_payby->$_ }
1696 qw( custpaybynum weight payby paymask paydate
1697 payname paystate paytype
1701 $cust_main->cust_payby
1709 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1710 return { 'error' => $session } if $context eq 'error';
1712 #XXX payinfo1 + payinfo2 for CHEK?
1713 #or take the opportunity to use separate, more well- named fields?
1714 if ($p->{'payby'} eq 'CHEK') {
1715 $p->{'payinfo1'} =~ /^([\dx]+)$/
1716 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1718 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1719 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1721 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1724 my $cust_payby = new FS::cust_payby {
1725 'custnum' => $custnum,
1726 map { $_ => $p->{$_} } qw( weight payby payinfo paycvv paydate payname
1727 paystate paytype payip
1731 my $error = $cust_payby->insert;
1733 return { 'error' => $error };
1735 return { 'custpaybynum' => $cust_payby->custpaybynum };
1743 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1744 return { 'error' => $session } if $context eq 'error';
1746 if ($p->{'payby'} eq 'CHEK') {
1747 $p->{'payinfo1'} =~ /^([\dx]+)$/
1748 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1750 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1751 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1753 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1756 my $cust_payby = qsearchs('cust_payby', {
1757 'custnum' => $custnum,
1758 'custpaybynum' => $p->{'custpaybynum'},
1760 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1763 qw( weight payby payinfo paycvv paydate payname paystate paytype payip )
1765 next unless exists($p->{$field});
1766 $cust_payby->set($field,$p->{$field});
1769 my $error = $cust_payby->replace;
1771 return { 'error' => $error };
1773 return { 'custpaybynum' => $cust_payby->custpaybynum };
1781 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1782 return { 'error' => $session } if $context eq 'error';
1784 my $cust_payby = qsearchs('cust_payby', {
1785 'custnum' => $custnum,
1786 'custpaybynum' => $p->{'custpaybynum'},
1788 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1790 return { 'error' => $cust_payby->verify };
1797 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1798 return { 'error' => $session } if $context eq 'error';
1800 my $cust_payby = qsearchs('cust_payby', {
1801 'custnum' => $custnum,
1802 'custpaybynum' => $p->{'custpaybynum'},
1804 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1806 my $conf = new FS::Conf;
1807 if (($cust_payby->payby eq "DCHK" || $cust_payby->payby eq "CHEK") && $conf->exists('selfservice-ACH_info_readonly')) {
1808 return { 'error' => "Sorry you do not have permission to delete bank information." };
1811 return { 'error' => $cust_payby->delete };
1817 my $session = _cache->get($p->{'session_id'})
1818 or return { 'error' => "Can't resume session" }; #better error message
1820 my $custnum = $session->{'custnum'};
1822 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1823 or return { 'error' => "unknown custnum $custnum" };
1825 my @errors = $cust_main->cancel( 'quiet'=>1 );
1827 my $error = scalar(@errors) ? join(' / ', @errors) : '';
1829 return { 'error' => $error };
1836 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1837 return { 'error' => $session } if $context eq 'error';
1839 my $pkg = qsearchs({
1840 'table' => 'cust_pkg',
1841 'addl_from' => 'LEFT JOIN part_pkg USING ( pkgpart )',
1843 'custnum' => $custnum,
1844 'pkgnum' => $p->{'pkgnum'},
1847 or return {'error' => 'unknown pkg num $pkgnum'};
1850 pkg_label => $pkg->pkg,
1851 pkgpart => $pkg->pkgpart,
1852 classnum => $pkg->classnum,
1860 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1861 return { 'error' => $session } if $context eq 'error';
1863 my $search = { 'custnum' => $custnum };
1864 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1865 my $cust_main = qsearchs('cust_main', $search )
1866 or return { 'error' => "unknown custnum $custnum" };
1868 my $conf = new FS::Conf;
1869 my $immutable = $conf->exists('selfservice_immutable-package');
1871 # the duplication below is necessary:
1872 # 1. to maintain the current buggy behaviour wrt the cust_pkg and part_pkg
1873 # hashes overwriting each other (setup and no_auto fields). Fixing that is a
1874 # non-backwards-compatible change breaking the software of anyone using the API
1875 # instead of the stock selfservice
1876 # 2. to return cancelled packages as well - for wholesale and non-wholesale
1877 if( $conf->exists('selfservice_server-view-wholesale') ) {
1878 return { 'svcnum' => $session->{'svcnum'},
1879 'custnum' => $custnum,
1880 'cust_pkg' => [ map {
1882 immutable => $immutable,
1883 part_pkg => [ map $_->hashref, $_->part_pkg ],
1885 [ map $_->hashref, $_->available_part_svc ],
1887 [ map { my $ref = { $_->hash,
1888 label => [ $_->label ],
1890 $ref->{_password} = $_->svc_x->_password
1891 if $context eq 'agent'
1892 && $conf->exists('agent-showpasswords')
1893 && $_->part_svc->svcdb eq 'svc_acct';
1898 } $cust_main->cust_pkg
1901 small_custview( $cust_main, $conf->config('countrydefault') ),
1902 'wholesale_view' => 1,
1903 'login_svcpart' => [ $conf->config('selfservice_server-login_svcpart') ],
1904 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1905 'lnp' => $conf->exists('svc_phone-lnp'),
1909 { 'svcnum' => $session->{'svcnum'},
1910 'custnum' => $custnum,
1911 'cust_pkg' => [ map {
1912 my $primary_cust_svc = $_->primary_cust_svc;
1915 immutable => $immutable,
1916 pkg_label => $_->pkg_locale,
1917 status => $_->status,
1918 statuscolor => $_->statuscolor,
1920 [ map { $_->hashref }
1921 grep { $_->selfservice_access ne 'hidden' }
1922 $_->available_part_svc
1925 [ map { my $ref = { $_->hash,
1926 label => [ $_->label ],
1928 $ref->{_password} = $_->svc_x->_password
1929 if $context eq 'agent'
1930 && $conf->exists('agent-showpasswords')
1931 && $_->part_svc->svcdb eq 'svc_acct';
1932 $ref->{svchash} = { $_->svc_x->hash } if
1933 $_->part_svc->svcdb eq 'svc_phone';
1934 $ref->{svchash}->{svcpart} = $_->part_svc->svcpart
1935 if $_->part_svc->svcdb eq 'svc_phone'; # hack
1938 grep { $_->part_svc->selfservice_access ne 'hidden' }
1943 ? { $primary_cust_svc->hash,
1944 label => [ $primary_cust_svc->label ],
1945 finger => $primary_cust_svc->svc_x->finger, #uuh
1946 $primary_cust_svc->part_svc->hash,
1950 } $cust_main->ncancelled_pkgs
1953 small_custview( $cust_main, $conf->config('countrydefault') ),
1954 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1962 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1963 return { 'error' => $session } if $context eq 'error';
1965 my $conf = new FS::Conf;
1967 my $hide_usage = $conf->exists('selfservice_hide-usage') ? 1 : 0;
1968 my $search = { 'custnum' => $custnum };
1969 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1970 my $cust_main = qsearchs('cust_main', $search )
1971 or return { 'error' => "unknown custnum $custnum" };
1973 my $pkgnum = $session->{'pkgnum'} || $p->{'pkgnum'} || '';
1974 if ( ! $pkgnum && $p->{'svcnum'} ) {
1975 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $p->{'svcnum'} } );
1976 $pkgnum = $cust_svc->pkgnum if $cust_svc;
1980 my @cust_pkg_usage = ();
1981 foreach my $cust_pkg ( $p->{'ncancelled'}
1982 ? $cust_main->ncancelled_pkgs
1983 : $cust_main->unsuspended_pkgs ) {
1984 next if $pkgnum && $cust_pkg->pkgnum != $pkgnum;
1985 push @cust_svc, @{[ $cust_pkg->cust_svc ]}; #@{[ ]} to force array context
1986 push @cust_pkg_usage, $cust_pkg->cust_pkg_usage;
1989 @cust_svc = grep { $_->part_svc->selfservice_access ne 'hidden' } @cust_svc;
1992 foreach (@cust_pkg_usage) {
1993 my $part = $_->part_pkg_usage;
1994 my $tag = $part->description . ($part->shared ? 1 : 0);
1995 my $row = $usage_pools{$tag}
1996 ||= [ $part->description, 0, 0, $part->shared ? 1 : 0 ];
1997 $row->[1] += sprintf('%.1f', $_->minutes); # minutes remaining
1998 $row->[2] += $part->minutes; # minutes total
2000 } # otherwise just leave them empty
2002 if ( $p->{'svcdb'} ) {
2003 my $svcdb = ref($p->{'svcdb'}) eq 'HASH'
2005 : ref($p->{'svcdb'}) eq 'ARRAY'
2006 ? { map { $_=>1 } @{ $p->{'svcdb'} } }
2007 : { $p->{'svcdb'} => 1 };
2008 @cust_svc = grep $svcdb->{ $_->part_svc->svcdb }, @cust_svc
2011 #@svc_x = sort { $a->domain cmp $b->domain || $a->username cmp $b->username }
2014 my @svcs; # stuff to return to the client
2015 my %bytes_used_total; # for _used columns only
2016 foreach my $cust_svc (@cust_svc) {
2017 my $svc_x = $cust_svc->svc_x;
2018 my($label, $value) = $cust_svc->label;
2019 my $part_svc = $cust_svc->part_svc;
2020 my $svcdb = $part_svc->svcdb;
2021 my $cust_pkg = $cust_svc->cust_pkg;
2022 my $part_pkg = $cust_pkg->part_pkg;
2025 'svcnum' => $cust_svc->svcnum,
2026 'display_svcnum' => $cust_svc->display_svcnum,
2030 'pkg_label' => $cust_pkg->pkg_locale,
2031 'pkg_status' => $cust_pkg->status,
2032 'readonly' => ($part_svc->selfservice_access eq 'readonly'),
2035 # would it make sense to put this in a svc_* method?
2037 if (!$hide_usage and grep(/^$svcdb$/, qw(svc_acct svc_broadband)) and $part_svc->part_export_usage) {
2038 my $last_bill = $cust_pkg->last_bill || 0;
2040 my $up_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctInputOctets');
2041 my $down_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctOutputOctets');
2044 'seconds_used' => $cust_svc->seconds_since_sqlradacct($last_bill,$now),
2045 'upbytes_used' => display_bytecount($up_used),
2046 'downbytes_used' => display_bytecount($down_used),
2047 'totalbytes_used' => display_bytecount($up_used + $down_used)
2049 $bytes_used_total{'seconds_used'} += $hash{'seconds_used'};
2050 $bytes_used_total{'upbytes_used'} += $up_used;
2051 $bytes_used_total{'downbytes_used'} += $down_used;
2052 $bytes_used_total{'totalbytes_used'} += $up_used + $down_used;
2055 if ( $svcdb eq 'svc_acct' ) {
2056 foreach (qw(username email finger seconds)) {
2057 $hash{$_} = $svc_x->$_;
2063 'upbytes' => display_bytecount($svc_x->upbytes),
2064 'downbytes' => display_bytecount($svc_x->downbytes),
2065 'totalbytes' => display_bytecount($svc_x->totalbytes),
2067 'recharge_amount' => $part_pkg->option('recharge_amount',1),
2068 'recharge_seconds' => $part_pkg->option('recharge_seconds',1),
2069 'recharge_upbytes' =>
2070 display_bytecount($part_pkg->option('recharge_upbytes',1)),
2071 'recharge_downbytes' =>
2072 display_bytecount($part_pkg->option('recharge_downbytes',1)),
2073 'recharge_totalbytes' =>
2074 display_bytecount($part_pkg->option('recharge_totalbytes',1)),
2079 } elsif ( $svcdb eq 'svc_dsl' ) {
2081 $hash{'phonenum'} = $svc_x->phonenum;
2082 if ( $svc_x->first || $svc_x->get('last') || $svc_x->company ) {
2083 $hash{'name'} = $svc_x->first. ' '. $svc_x->get('last');
2084 $hash{'name'} = $svc_x->company. ' ('. $hash{'name'}. ')'
2087 $hash{'name'} = $cust_main->name;
2089 # no usage to hide here
2091 } elsif ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2093 # could potentially show lots of things...
2094 $hash{'outbound'} = 1;
2095 $hash{'inbound'} = 0;
2096 if ( $svcdb eq 'svc_phone' ) {
2097 if ( $part_pkg->plan eq 'voip_inbound' ) {
2098 $hash{'outbound'} = 0;
2099 $hash{'inbound'} = 1;
2100 } elsif ( $part_pkg->option('selfservice_inbound_format')
2101 or $conf->config('selfservice-default_inbound_cdr_format')
2103 $hash{'inbound'} = 1;
2106 foreach (qw(inbound outbound)) {
2107 # hmm...we can't filter by status here, because there might
2108 # not be cdr_terminations at all. have to go by date.
2109 # find all since the last bill date.
2110 # XXX cdr types? we are going to need them.
2112 my $sum_cdr = $svc_x->sum_cdrs(
2113 'inbound' => ( $_ eq 'inbound' ? 1 : 0 ),
2114 'begin' => ($cust_pkg->last_bill || 0),
2116 'disable_charged_party' => 1,
2118 $hash{$_} = $sum_cdr->hashref;
2121 } # not hiding usage
2125 } # foreach $cust_svc
2127 foreach my $field (keys %bytes_used_total) {
2128 if ($field =~ /bytes/) {
2129 $bytes_used_total{$field} = display_bytecount($bytes_used_total{$field});
2134 'svcnum' => $session->{'svcnum'},
2135 'custnum' => $custnum,
2136 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
2137 'view_usage_nodomain' => $conf->exists('selfservice-view_usage_nodomain'),
2139 'bytes_used_total' => \%bytes_used_total,
2141 map { $usage_pools{$_} }
2145 'hide_usage' => $hide_usage,
2150 sub _customer_svc_x {
2151 my($custnum, $svcnum, $table) = (shift, shift, shift);
2152 my $hashref = ref($svcnum) ? $svcnum : { 'svcnum' => $svcnum };
2154 $custnum =~ /^(\d+)$/ or die "illegal custnum";
2155 my $search = " AND custnum = $1";
2156 #$search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
2159 'table' => ($table || 'svc_acct'),
2160 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
2161 'LEFT JOIN cust_pkg USING ( pkgnum ) ',#.
2162 #'LEFT JOIN cust_main USING ( custnum ) ',
2163 'hashref' => $hashref,
2164 'extra_sql' => $search, #important
2169 sub svc_status_html {
2172 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2173 return { 'error' => $session } if $context eq 'error';
2175 #XXX only svc_dsl for now
2176 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl')
2177 or return { 'error' => "Service not found" };
2179 my $html = $svc_x->getstatus_html;
2181 return { 'html' => $html };
2185 sub svc_status_hash {
2188 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2189 return { 'error' => $session } if $context eq 'error';
2191 #XXX only svc_acct for now
2192 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2193 or return { 'error' => "Service not found" };
2195 my ( $html, $hashref ) = $svc_x->export_getstatus;
2200 sub set_svc_status_hash { _svc_method_X(shift, 'export_setstatus') }
2201 sub set_svc_status_listadd { _svc_method_X(shift, 'export_setstatus_listadd') }
2202 sub set_svc_status_listdel { _svc_method_X(shift, 'export_setstatus_listdel') }
2203 sub set_svc_status_vacationadd { _svc_method_X(shift, 'export_setstatus_vacationadd') }
2204 sub set_svc_status_vacationdel { _svc_method_X(shift, 'export_setstatus_vacationdel') }
2207 my( $p, $method ) = @_;
2209 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2210 return { 'error' => $session } if $context eq 'error';
2212 #XXX only svc_acct for now
2213 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2214 or return { 'error' => "Service not found" };
2216 warn "$method ". join(' / ', map "$_=>".$p->{$_}, keys %$p )
2218 my $error = $svc_x->$method($p); #$p? returns error?
2219 return { 'error' => $error } if $error;
2221 return {}; #? { 'error' => '' }
2225 sub acct_forward_info {
2228 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2229 return { 'error' => $session } if $context eq 'error';
2231 my $svc_forward = _customer_svc_x( $custnum,
2232 { 'srcsvc' => $p->{'svcnum'} },
2235 or return { 'error' => '',
2239 return { 'error' => '',
2240 'dst' => $svc_forward->dst || $svc_forward->dstsvc_acct->email,
2245 sub process_acct_forward {
2247 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2248 return { 'error' => $session } if $context eq 'error';
2250 my $old = _customer_svc_x( $custnum,
2251 { 'srcsvc' => $p->{'svcnum'} },
2255 if ( $p->{'dst'} eq '' ) {
2257 my $error = $old->delete;
2258 return { 'error' => $error };
2260 return { 'error' => '' };
2263 my $new = new FS::svc_forward { 'srcsvc' => $p->{'svcnum'},
2264 'dst' => $p->{'dst'},
2269 $new->svcnum($old->svcnum);
2270 my $cust_svc = $old->cust_svc;
2271 $new->svcpart($old->svcpart);
2272 $new->pkgnuym($old->pkgnum);
2273 $error = $new->replace($old);
2275 my $conf = new FS::Conf;
2276 $new->svcpart($conf->config('selfservice-svc_forward_svcpart'));
2278 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
2279 or return { 'error' => 'No service' }; #how would we even get here?
2281 $new->pkgnum( $svc_acct->cust_svc->pkgnum );
2283 $error = $new->insert;
2286 return { 'error' => $error };
2290 sub list_dsl_devices {
2293 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2294 return { 'error' => $session } if $context eq 'error';
2296 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2297 or return { 'error' => "Service not found" };
2300 'devices' => [ map {
2301 +{ 'mac_addr' => $_->mac_addr };
2302 } $svc_dsl->dsl_device
2308 sub add_dsl_device {
2311 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2312 return { 'error' => $session } if $context eq 'error';
2314 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2315 or return { 'error' => "Service not found" };
2317 return { 'error' => 'No MAC address supplied' }
2318 unless length($p->{'mac_addr'});
2320 my $dsl_device = new FS::dsl_device { 'svcnum' => $svc_dsl->svcnum,
2321 'mac_addr' => scalar($p->{'mac_addr'}),
2323 my $error = $dsl_device->insert;
2324 return { 'error' => $error };
2328 sub delete_dsl_device {
2331 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2332 return { 'error' => $session } if $context eq 'error';
2334 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2335 or return { 'error' => "Service not found" };
2337 my $dsl_device = qsearchs('dsl_device', { 'svcnum' => $svc_dsl->svcnum,
2338 'mac_addr' => scalar($p->{'mac_addr'}),
2341 or return { 'error' => 'Unknown MAC address: '. $p->{'mac_addr'} };
2343 my $error = $dsl_device->delete;
2344 return { 'error' => $error };
2350 _usage_details( \&_port_graph, $p,
2351 'svcdb' => 'svc_port',
2356 my($svc_port, $begin, $end) = @_;
2358 my $pngOrError = $svc_port->graph_png( start=>$begin, end=> $end );
2359 push @usage, { 'png' => $pngOrError };
2363 sub _list_svc_usage {
2364 my($svc_acct, $begin, $end) = @_;
2366 foreach my $part_export (
2367 map { qsearch ( 'part_export', { 'exporttype' => $_ } ) }
2368 qw( sqlradius sqlradius_withdomain )
2370 push @usage, @ { $part_export->usage_sessions($begin, $end, $svc_acct) };
2375 sub list_svc_usage {
2376 _usage_details(\&_list_svc_usage, @_);
2379 sub _list_support_usage {
2380 my($svc_acct, $begin, $end) = @_;
2382 foreach ( grep { $begin <= $_->_date && $_->_date <= $end }
2383 qsearch('acct_rt_transaction', { 'svcnum' => $svc_acct->svcnum })
2385 push @usage, { 'seconds' => $_->seconds,
2386 'support' => $_->support,
2387 '_date' => $_->_date,
2388 'id' => $_->transaction_id,
2389 'creator' => $_->creator,
2390 'subject' => $_->subject,
2391 'status' => $_->status,
2392 'ticketid' => $_->ticketid,
2398 sub list_support_usage {
2399 _usage_details(\&_list_support_usage, @_);
2402 sub _list_cdr_usage {
2403 # XXX CDR type support...
2404 # XXX any way to do a paged search on this?
2405 # we have to return the results all at once...
2406 my($svc_x, $begin, $end, %opt) = @_;
2407 map [ $_->downstream_csv(%opt, 'keeparray' => 1) ],
2411 'disable_charged_party' => 1,
2416 sub list_cdr_usage {
2418 _usage_details( \&_list_cdr_usage, $p );
2421 sub _usage_details {
2422 my($callback, $p, %opt) = @_;
2423 my $conf = FS::Conf->new;
2425 if ( $conf->exists('selfservice_hide-usage') ) {
2426 return { 'error' => 'Viewing usage is not allowed.' };
2429 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2430 return { 'error' => $session } if $context eq 'error';
2432 my $search = { 'svcnum' => $p->{'svcnum'} };
2433 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2435 my $cust_svc = qsearchs( 'cust_svc', $search );
2436 return { 'error' => 'No service selected in list_svc_usage' }
2439 my $svc_x = $cust_svc->svc_x;
2440 my $svcdb = $svc_x->table;
2441 my $cust_pkg = $cust_svc->cust_pkg;
2442 my $freq = $cust_pkg->part_pkg->freq;
2445 if ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2447 if ( $p->{inbound} ) {
2448 $format = $cust_pkg->part_pkg->option('selfservice_inbound_format')
2449 || $conf->config('selfservice-default_inbound_cdr_format')
2450 || 'source_default';
2451 $callback_opt{inbound} = 1;
2453 $format = $cust_pkg->part_pkg->option('selfservice_format')
2454 || $conf->config('selfservice-default_cdr_format')
2458 $callback_opt{format} = $format;
2459 $callback_opt{use_clid} = 1;
2460 $header = [ split(',', FS::cdr::invoice_header($format) ) ];
2463 my $start = $cust_pkg->setup;
2464 #my $end = $cust_pkg->bill; # or time?
2467 unless ( $p->{beginning} ) {
2468 $p->{beginning} = $cust_pkg->last_bill;
2469 $p->{ending} = $end;
2472 die "illegal beginning" if $p->{beginning} !~ /^\d*$/;
2473 die "illegal ending" if $p->{ending} !~ /^\d*$/;
2475 my (@usage) = &$callback($svc_x, $p->{beginning}, $p->{ending},
2479 if ( $conf->exists('selfservice-hide_cdr_price') ) {
2480 # ugly kludge, I know
2481 my ($delete_col) = grep { $header->[$_] eq 'Price' } (0..scalar(@$header));
2482 if (defined $delete_col) {
2483 delete($_->[$delete_col]) foreach ($header, @usage);
2487 #kinda false laziness with FS::cust_main::bill, but perhaps
2488 #we should really change this bit to DateTime and DateTime::Duration
2490 #change this bit to use Date::Manip? CAREFUL with timezones (see
2491 # mailing list archive)
2492 my ($nsec,$nmin,$nhour,$nmday,$nmon,$nyear) =
2493 (localtime($p->{ending}) )[0,1,2,3,4,5];
2494 my ($psec,$pmin,$phour,$pmday,$pmon,$pyear) =
2495 (localtime($p->{beginning}) )[0,1,2,3,4,5];
2497 if ( $freq =~ /^\d+$/ ) {
2499 until ( $nmon < 12 ) { $nmon -= 12; $nyear++; }
2501 until ( $pmon >= 0 ) { $pmon += 12; $pyear--; }
2502 } elsif ( $freq =~ /^(\d+)w$/ ) {
2504 $nmday += $weeks * 7;
2505 $pmday -= $weeks * 7;
2506 } elsif ( $freq =~ /^(\d+)d$/ ) {
2510 } elsif ( $freq =~ /^(\d+)h$/ ) {
2515 return { 'error' => "unparsable frequency: ". $freq };
2518 my $previous = timelocal_nocheck($psec,$pmin,$phour,$pmday,$pmon,$pyear);
2519 my $next = timelocal_nocheck($nsec,$nmin,$nhour,$nmday,$nmon,$nyear);
2523 'svcnum' => $p->{svcnum},
2524 'beginning' => $p->{beginning},
2525 'ending' => $p->{ending},
2526 'inbound' => $p->{inbound},
2527 'previous' => ($previous > $start) ? $previous : $start,
2528 'next' => ($next < $end) ? $next : $end,
2529 'header' => $header,
2537 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2538 return { 'error' => $session } if $context eq 'error';
2540 my $search = { 'custnum' => $custnum };
2541 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2542 my $cust_main = qsearchs('cust_main', $search )
2543 or return { 'error' => "unknown custnum $custnum" };
2545 my $status = $cust_main->status;
2547 my %order_pkg_options = ();
2548 if ( $p->{locationnum} > 0 ) {
2549 $order_pkg_options{locationnum} = delete($p->{locationnum});
2550 } elsif ( $p->{address1} ) {
2551 $order_pkg_options{'cust_location'} = new FS::cust_location {
2552 map { $_ => $p->{$_} }
2553 qw( address1 address2 city county state zip country )
2557 #false laziness w/ClientAPI/Signup.pm
2559 my $cust_pkg = new FS::cust_pkg ( {
2560 'custnum' => $custnum,
2561 'pkgpart' => $p->{'pkgpart'},
2562 'quantity' => $p->{'quantity'} || 1,
2564 my $error = $cust_pkg->check;
2565 return { 'error' => $error } if $error;
2568 unless ( $p->{'svcpart'} eq 'none' ) {
2572 if ( $p->{'svcpart'} =~ /^(\d+)$/ ) {
2574 my $part_svc = qsearchs('part_svc', { 'svcpart' => $svcpart } );
2575 return { 'error' => "Unknown svcpart $svcpart" } unless $part_svc;
2576 $svcdb = $part_svc->svcdb;
2578 $svcdb = 'svc_acct';
2580 $svcpart ||= $cust_pkg->part_pkg->svcpart($svcdb);
2583 'svc_acct' => [ qw( username domsvc _password sec_phrase popnum ) ],
2584 'svc_domain' => [ qw( domain ) ],
2585 'svc_phone' => [ qw( phonenum pin sip_password phone_name ) ],
2586 'svc_external' => [ qw( id title ) ],
2587 'svc_pbx' => [ qw( id title ) ],
2590 my $svc_x = "FS::$svcdb"->new( {
2591 'svcpart' => $svcpart,
2592 map { $_ => $p->{$_} } @{$fields{$svcdb}}
2595 if ( $svcdb eq 'svc_acct' && exists($p->{"snarf_machine1"}) ) {
2598 while ( length($p->{"snarf_machine$snarfnum"}) ) {
2599 my $acct_snarf = new FS::acct_snarf ( {
2600 'machine' => $p->{"snarf_machine$snarfnum"},
2601 'protocol' => $p->{"snarf_protocol$snarfnum"},
2602 'username' => $p->{"snarf_username$snarfnum"},
2603 '_password' => $p->{"snarf_password$snarfnum"},
2606 push @acct_snarf, $acct_snarf;
2608 $svc_x->child_objects( \@acct_snarf );
2611 my $y = $svc_x->setdefault; # arguably should be in new method
2612 return { 'error' => $y } if $y && !ref($y);
2614 $error = $svc_x->check;
2615 return { 'error' => $error } if $error;
2621 $error = $cust_main->order_pkg(
2622 'cust_pkg' => $cust_pkg,
2627 return { 'error' => $error } if $error;
2629 my $conf = new FS::Conf;
2630 if ( $conf->exists('signup_server-realtime') ) {
2632 my $bill_error = _do_bop_realtime( $cust_main, $status, 'collect'=>$p->{run_bill_events} );
2635 $cust_pkg->cancel('quiet'=>1);
2638 $cust_pkg->reexport;
2642 $cust_pkg->reexport;
2645 my $svcnum = $svc[0] ? $svc[0]->svcnum : '';
2647 return { error=>'', pkgnum=>$cust_pkg->pkgnum, svcnum=>$svcnum };
2654 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2655 return { 'error' => $session } if $context eq 'error';
2657 my $conf = new FS::Conf;
2658 my $immutable = $conf->exists('selfservice_immutable-package');
2659 return { 'error' => "Package modification disabled" } if $immutable;
2661 my $search = { 'custnum' => $custnum };
2662 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2663 my $cust_main = qsearchs('cust_main', $search )
2664 or return { 'error' => "unknown custnum $custnum" };
2666 my $status = $cust_main->status;
2667 my $cust_pkg = qsearchs('cust_pkg', { 'pkgnum' => $p->{pkgnum} } )
2668 or return { 'error' => "unknown package $p->{pkgnum}" };
2670 #if someone does need self-service package change of suspended packages,
2671 # figure out how to be more discriminating
2672 return { error=>"Can't change a suspended package", pkgnum=>$cust_pkg->pkgnum}
2673 if $cust_pkg->status eq 'suspended';
2675 my $err_or_cust_pkg = $cust_pkg->change( 'pkgpart' => $p->{'pkgpart'},
2676 'quantity' => $p->{'quantity'} || 1,
2679 my $new_pkg = qsearchs('part_pkg', { 'pkgpart' => $p->{pkgpart} } )
2680 or return { 'error' => "unknown package $p->{pkgpart}" };
2682 return { error=>$err_or_cust_pkg, pkgnum=>$cust_pkg->pkgnum }
2683 unless ref($err_or_cust_pkg);
2686 if ( $conf->exists('signup_server-realtime') ) {
2688 my $bill_error = _do_bop_realtime( $cust_main, $status, 'no_invoice_void'=>1 );
2691 $err_or_cust_pkg->suspend;
2694 $err_or_cust_pkg->reexport;
2698 $err_or_cust_pkg->reexport;
2701 return { error => '', pkg => $new_pkg->pkg, pkgnum => $err_or_cust_pkg->pkgnum };
2705 sub order_recharge {
2708 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2709 return { 'error' => $session } if $context eq 'error';
2711 my $search = { 'custnum' => $custnum };
2712 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2713 my $cust_main = qsearchs('cust_main', $search )
2714 or return { 'error' => "unknown custnum $custnum" };
2716 my $status = $cust_main->status;
2717 my $cust_svc = qsearchs( 'cust_svc', { 'svcnum' => $p->{'svcnum'} } )
2718 or return { 'error' => "unknown service " . $p->{'svcnum'} };
2720 my $svc_x = $cust_svc->svc_x;
2721 my $part_pkg = $cust_svc->cust_pkg->part_pkg;
2724 map { $_ =~ /^recharge_(.*)$/; $1, $part_pkg->option($_, 1) }
2725 qw ( recharge_seconds recharge_upbytes recharge_downbytes
2726 recharge_totalbytes );
2727 my $amount = $part_pkg->option('recharge_amount', 1);
2729 my ($l, $v, $d) = $cust_svc->label; # blah
2730 my $pkg = "Recharge $v";
2732 my $bill_error = $cust_main->charge($amount, $pkg,
2733 "time: $vhash{seconds}, up: $vhash{upbytes}," .
2734 "down: $vhash{downbytes}, total: $vhash{totalbytes}",
2735 $part_pkg->taxclass); #meh
2737 my $conf = new FS::Conf;
2738 if ( $conf->exists('signup_server-realtime') && !$bill_error ) {
2740 $bill_error = _do_bop_realtime( $cust_main, $status );
2745 my $error = $svc_x->recharge (\%vhash);
2746 return { 'error' => $error } if $error;
2750 my $error = $bill_error;
2751 $error ||= $svc_x->recharge (\%vhash);
2752 return { 'error' => $error } if $error;
2755 return { error => '', svc => $cust_svc->part_svc->svc };
2759 sub _do_bop_realtime {
2760 my ($cust_main, $status, %opt) = @_;
2762 my $old_balance = $cust_main->balance;
2765 my $bill_error = $cust_main->bill(
2766 'return_bill' => \@cust_bill,
2769 $bill_error ||= $cust_main->apply_payments_and_credits;
2771 $bill_error ||= $cust_main->realtime_collect('selfservice' => 1);
2773 if ( $cust_main->balance > $old_balance
2774 && $cust_main->balance > 0
2775 && ( $cust_main->has_cust_payby_auto || $status eq 'suspended' )
2778 unless ( $opt{'no_invoice_void'} ) {
2780 #this used to apply a credit, but now we can void invoices...
2781 foreach my $cust_bill (@cust_bill) {
2782 my $voiderror = $cust_bill->void('automatic payment failed');
2783 warn "Error voiding cust bill after decline: $voiderror" if $voiderror;
2788 return { 'error' => '_decline', 'bill_error' => $bill_error };
2791 if ( $opt{'collect'} ) {
2792 my $collect_error = $cust_main->collect();
2793 return { 'error' => '_decline', 'bill_error' => $collect_error }
2794 if $collect_error; #?
2803 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2804 return { 'error' => $session } if $context eq 'error';
2806 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2807 or return { 'error' => "unknown custnum $custnum" };
2809 my @cust_pkg = sort { $a->bill <=> $b->bill }
2810 grep { $_->part_pkg->freq ne '0' }
2811 $cust_main->ncancelled_pkgs;
2813 #return { 'error' => 'No active packages to renew.' } unless @cust_pkg;
2815 my $total = $cust_main->balance;
2818 my $bill = $_->bill;
2819 $total += $_->part_pkg->base_recur($_, \$bill);
2820 my $renew_date = $_->part_pkg->add_freq($_->bill);
2822 'pkgnum' => $_->pkgnum,
2823 'amount' => sprintf('%.2f', $total),
2824 'bill_date' => $_->bill,
2825 'bill_date_pretty' => time2str('%x', $_->bill),
2826 'renew_date' => $renew_date,
2827 'renew_date_pretty' => time2str('%x', $renew_date),
2828 'expire_date' => $_->expire,
2829 'expire_date_pretty' => time2str('%x', $_->expire),
2834 return { 'dates' => \@array };
2838 sub payment_info_renew_info {
2840 my $renew_info = renew_info($p);
2841 my $payment_info = payment_info($p);
2842 return { %$renew_info,
2850 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2851 return { 'error' => $session } if $context eq 'error';
2853 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2854 or return { 'error' => "unknown custnum $custnum" };
2856 my $date = $p->{'date'};
2860 #freeside-daily -n -d $date fs_daily $custnum
2861 $cust_main->bill_and_collect( 'time' => $date,
2862 'invoice_time' => $now,
2863 'actual_time' => $now,
2864 'check_freq' => '1d',
2867 return { 'error' => '' };
2873 my $session = _cache->get($p->{'session_id'})
2874 or return { 'error' => "Can't resume session" }; #better error message
2876 my $custnum = $session->{'custnum'};
2878 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2879 or return { 'error' => "unknown custnum $custnum" };
2881 my $conf = new FS::Conf;
2883 $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum)
2884 or return { 'error' => 'Permission denied' };
2886 my $pkgnum = $p->{'pkgnum'};
2888 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2889 'pkgnum' => $pkgnum, } )
2890 or return { 'error' => "unknown pkgnum $pkgnum" };
2892 my $error = $cust_pkg->suspend(reason => $reasonnum);
2893 return { 'error' => $error };
2899 my $session = _cache->get($p->{'session_id'})
2900 or return { 'error' => "Can't resume session" }; #better error message
2902 my $custnum = $session->{'custnum'};
2903 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2904 or return { 'error' => "unknown custnum $custnum" };
2906 my $pkgnum = $p->{'pkgnum'};
2907 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2908 'pkgnum' => $pkgnum, } )
2909 or return { 'error' => "unknown pkgnum $pkgnum" };
2911 my $error = $cust_pkg->cancel( 'quiet' => 1,
2912 'date' => $p->{'date'},
2914 return { 'error' => $error };
2917 sub provision_phone {
2920 @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'};
2922 #editing an existing phone number
2923 if ( $p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/ ) {
2924 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2925 return { 'error' => $session } if $context eq 'error';
2927 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
2928 return { 'error' => 'service not found' } unless $svc_phone;
2929 return { 'error' => 'invalid svcnum' }
2930 if $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum != $custnum;
2932 $svc_phone->email($p->{'email'})
2933 if $svc_phone->email ne $p->{'email'} && $p->{'email'} =~ /^([\w\.\d@]+|)$/;
2934 $svc_phone->forwarddst($p->{'forwarddst'})
2935 if $svc_phone->forwarddst ne $p->{'forwarddst'}
2936 && $p->{'forwarddst'} =~ /^(\d+|)$/;
2937 return { 'error' => $svc_phone->replace };
2941 unless ( $p->{'lnp'} ) {
2942 $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'});
2943 $p->{'lnp_status'} = "portingin";
2944 return _provision( 'FS::svc_phone',
2945 [qw(lnp_desired_due_date lnp_other_provider
2946 lnp_other_provider_account phonenum countrycode lnp_status)],
2947 [qw(phonenum countrycode)],
2953 # single DID order (the usual case)
2954 unless (scalar(@bulkdid)) {
2955 return _provision( 'FS::svc_phone',
2956 [qw(phonenum countrycode)],
2957 [qw(phonenum countrycode)],
2963 # bulk DID order case
2965 foreach my $did ( @bulkdid ) {
2966 $did =~ s/[^0-9]//g;
2967 $error = _provision( 'FS::svc_phone',
2968 [qw(phonenum countrycode)],
2969 [qw(phonenum countrycode)],
2971 'pkgnum' => $p->{'pkgnum'},
2972 'svcpart' => $p->{'svcpart'},
2974 'countrycode' => $p->{'countrycode'},
2975 'session_id' => $p->{'session_id'},
2978 return $error if ($error->{'error'} && length($error->{'error'}) > 1);
2980 { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} }
2985 warn "provision_pbx called\n"
2988 warn "provision_pbx calling _provision\n"
2990 _provision( 'FS::svc_pbx',
2991 [qw(id title max_extensions max_simultaneous ip_addr)],
2992 [qw(id title max_extensions max_simultaneous ip_addr)],
2998 sub provision_acct {
3000 warn "provision_acct called\n"
3003 return { 'error' => gettext('passwords_dont_match') }
3004 if $p->{'_password'} ne $p->{'_password2'};
3005 return { 'error' => gettext('empty_password') }
3006 unless length($p->{'_password'});
3008 if ($p->{'domsvc'}) {
3009 my %domains = domain_select_hash FS::svc_acct(map { $_ => $p->{$_} }
3010 qw ( svcpart pkgnum ) );
3011 return { 'error' => gettext('invalid_domain') }
3012 unless ($domains{$p->{'domsvc'}});
3015 warn "provision_acct calling _provision\n"
3017 _provision( 'FS::svc_acct',
3018 [qw(username _password domsvc)],
3019 [qw(username _password domsvc)],
3025 sub provision_external {
3027 #_provision( 'FS::svc_external', [qw(id title)], [qw(id title)], $p, @_ );
3028 _provision( 'FS::svc_external',
3036 sub provision_forward {
3038 _provision( 'FS::svc_forward',
3039 ['srcsvc','src','dstsvc','dst'],
3046 my( $class, $fields, $return_fields, $p ) = splice(@_, 0, 4);
3047 warn "_provision called for $class\n"
3050 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3051 return { 'error' => $session } if $context eq 'error';
3053 my $search = { 'custnum' => $custnum };
3054 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3055 my $cust_main = qsearchs('cust_main', $search )
3056 or return { 'error' => "unknown custnum $custnum" };
3058 my $pkgnum = $p->{'pkgnum'};
3060 warn "searching for custnum $custnum pkgnum $pkgnum\n"
3062 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3063 'pkgnum' => $pkgnum,
3065 or return { 'error' => "unknown pkgnum $pkgnum" };
3067 warn "searching for svcpart ". $p->{'svcpart'}. "\n"
3069 my $part_svc = qsearchs('part_svc', { 'svcpart' => $p->{'svcpart'} } )
3070 or return { 'error' => "unknown svcpart $p->{'svcpart'}" };
3072 return { error=> 'svcpart '. $p->{'svcpart'}. " is not a $class definition" }
3073 if $class ne 'FS::'. $part_svc->svcdb;
3075 warn "creating $class record\n"
3077 my $svc_x = $class->new( {
3078 'pkgnum' => $p->{'pkgnum'},
3079 'svcpart' => $p->{'svcpart'},
3080 map { $_ => $p->{$_} } @$fields
3083 my %insert_args = ();
3084 #i shouldn't be a special case here (pass an option or something)
3085 if ( $class eq 'FS::svc_phone'
3086 && grep length($p->{$_}), @location_editable_fields
3089 $insert_args{'cust_location'} = new FS::cust_location {
3090 map { $_ => $p->{$_} } @location_editable_fields
3094 warn "inserting $class record\n"
3096 my $error = $svc_x->insert(%insert_args);
3099 warn "finding inserted record for svcnum ". $svc_x->svcnum. "\n"
3101 $svc_x = qsearchs($svc_x->table, { 'svcnum' => $svc_x->svcnum })
3104 my $return = { 'svc' => $part_svc->svc,
3106 map { $_ => $svc_x->get($_) } @$return_fields
3108 warn "_provision returning ". Dumper($return). "\n"
3117 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3118 return { 'error' => $session } if $context eq 'error';
3120 my $search = { 'custnum' => $custnum };
3121 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3122 my $cust_main = qsearchs('cust_main', $search )
3123 or return { 'error' => "unknown custnum $custnum" };
3125 my $pkgnum = $p->{'pkgnum'};
3127 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3128 'pkgnum' => $pkgnum,
3130 or return { 'error' => "unknown pkgnum $pkgnum" };
3132 my $svcpart = $p->{'svcpart'};
3134 my $pkg_svc = qsearchs('pkg_svc', { 'pkgpart' => $cust_pkg->pkgpart,
3135 'svcpart' => $svcpart, } )
3136 or return { 'error' => "unknown svcpart $svcpart for pkgnum $pkgnum" };
3137 my $part_svc = $pkg_svc->part_svc;
3139 my $conf = new FS::Conf;
3142 'svc' => $part_svc->svc,
3143 'svcdb' => $part_svc->svcdb,
3144 'pkgnum' => $pkgnum,
3145 'svcpart' => $svcpart,
3146 'custnum' => $custnum,
3148 'security_phrase' => 0, #XXX !
3149 'svc_acct_pop' => [], #XXX !
3151 'init_popstate' => '',
3156 small_custview( $cust_main, $conf->config('countrydefault') ),
3160 if ($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/
3161 && $ret->{'svcdb'} eq 'svc_phone') {
3162 $ret->{'svcnum'} = $p->{'svcnum'};
3163 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
3164 if ( $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum == $custnum ) {
3165 $ret->{'email'} = $svc_phone->email;
3166 $ret->{'forwarddst'} = $svc_phone->forwarddst;
3170 if ($ret->{'svcdb'} eq 'svc_forward') {
3171 $ret->{'forward_emails'} = {$cust_pkg->forward_emails()};
3177 sub unprovision_svc {
3180 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3181 return { 'error' => $session } if $context eq 'error';
3183 my $search = { 'custnum' => $custnum };
3184 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3185 my $cust_main = qsearchs('cust_main', $search )
3186 or return { 'error' => "unknown custnum $custnum" };
3188 my $svcnum = $p->{'svcnum'};
3190 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $svcnum, } )
3191 or return { 'error' => "unknown svcnum $svcnum" };
3193 return { 'error' => "Service $svcnum does not belong to customer $custnum" }
3194 unless $cust_svc->cust_pkg->custnum == $custnum;
3196 my $conf = new FS::Conf;
3198 return { 'svc' => $cust_svc->part_svc->svc,
3199 'error' => $cust_svc->cancel,
3201 small_custview( $cust_main, $conf->config('countrydefault') ),
3206 sub myaccount_passwd {
3208 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3209 return { 'error' => $session } if $context eq 'error';
3211 return { 'error' => "New passwords don't match." }
3212 if $p->{'new_password'} ne $p->{'new_password2'};
3214 return { 'error' => 'Enter new password' }
3215 unless length($p->{'new_password'});
3217 #my $search = { 'custnum' => $custnum };
3218 #$search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3219 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3220 my $search = " AND custnum = $1";
3221 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3223 my $svc_acct = qsearchs( {
3224 'table' => 'svc_acct',
3225 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3226 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3227 'LEFT JOIN cust_main USING ( custnum ) ',
3228 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3229 'extra_sql' => $search, #important
3231 or return { 'error' => "Service not found" };
3235 my $conf = new FS::Conf;
3237 return { 'error' => 'Incorrect current password.' }
3238 if ( exists($p->{'old_password'})
3239 || $conf->exists('selfservice-password_change_oldpass')
3241 && ! $svc_acct->check_password($p->{'old_password'});
3243 $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3244 || $svc_acct->set_password($p->{'new_password'})
3245 || $svc_acct->replace();
3247 #regular pw change in self-service should change contact pw too, otherwise its
3248 #way too confusing. hell its confusing they're separate at all, but alas.
3249 #need to support the "ISP provides email that's used as a contact email" case
3251 my $contact = FS::contact->by_selfservice_email($svc_acct->email);
3252 if ( $contact && qsearchs('cust_contact', { contactnum=> $contact->contactnum,
3253 custnum => $custnum,
3254 selfservice_access => 'Y',
3258 #svc_acct was successful but this one returns an error? "shouldn't happen"
3259 #don't recheck is_password_allowed here; if the svc_acct password was
3260 #legal, that's good enough
3261 $error ||= $contact->change_password($p->{'new_password'});
3264 my($label, $value) = $svc_acct->cust_svc->label;
3266 return { 'error' => $error,
3276 my $info = skin_info($p);
3278 my $conf = new FS::Conf;
3279 my $verification = $conf->config('selfservice-password_reset_verification')
3280 or return { %$info, 'error' => 'Password resets disabled' };
3285 if ( $p->{'email'} ) { #new-style, changes contact and svc_acct
3287 $contact = FS::contact->by_selfservice_email($p->{'email'});
3290 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3291 $cust_main = $cust_contact[0]->cust_main if scalar(@cust_contact) == 1;
3294 #also look for an svc_acct, otherwise it would be super confusing
3296 my($username, $domain) = split('@', $p->{'email'});
3297 my $svc_domain = qsearchs('svc_domain', { 'domain' => $domain } );
3298 if ( $svc_domain ) {
3299 $svc_acct = qsearchs('svc_acct', { 'username' => $username,
3300 'domsvc' => $svc_domain->svcnum }
3303 my $cust_pkg = $svc_acct->cust_svc->cust_pkg;
3304 $cust_main ||= $cust_pkg->cust_main if $cust_pkg;
3306 #precaution: don't change svc_acct password not part of the same
3307 # customer as contact
3308 $svc_acct = '' if ! $cust_pkg
3309 || $cust_pkg->custnum != $cust_main->custnum;
3314 return { %$info, 'error' => 'Email address not found' }
3315 unless $contact || $svc_acct;
3317 } elsif ( $p->{'username'} ) { #old style, looks in svc_acct only
3319 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
3320 or return { %$info, 'error' => 'Account not found' };
3322 $svc_acct = qsearchs('svc_acct', { 'username' => $p->{'username'},
3323 'domsvc' => $svc_domain->svcnum }
3325 or return { %$info, 'error' => 'Account not found' };
3327 my $cust_pkg = $svc_acct->cust_svc->cust_pkg
3328 or return { %$info, 'error' => 'Account not found' };
3330 $cust_main = $cust_pkg->cust_main;
3334 return { %$info, 'error' => 'Multi-customer contacts incompatible with customer-based verification' }
3335 if ! $cust_main && $verification ne 'email';
3338 'email' => sub { 1; },
3340 my( $p, $cust_main ) = @_;
3341 $cust_main->payby =~ /^(CARD|DCRD|CHEK|DCHK)$/
3342 && $p->{'paymask'} eq substr($cust_main->paymask, -4)
3345 my( $p, $cust_main ) = @_;
3346 my $cust_pay = qsearchs({
3347 'table' => 'cust_pay',
3348 'hashref' => { 'custnum' => $cust_main->custnum },
3349 'order_by' => 'ORDER BY _date DESC LIMIT 1',
3353 $p->{'amount'} == $cust_pay->paid;
3356 my( $p, $cust_main ) = @_;
3357 $p->{'zip'} eq $cust_main->zip
3358 || ( $cust_main->ship_zip && $p->{'zip'} eq $cust_main->ship_zip );
3362 foreach my $verify ( split(',', $verification) ) {
3364 &{ $verify{$verify} }( $p, $cust_main )
3365 or return { %$info, 'error' => 'Account not found' };
3369 #okay, we're verified
3373 my $error = $contact->send_reset_email(
3374 'svcnum' => ($svc_acct ? $svc_acct->svcnum : ''),
3378 return { %$info, 'error' => $error }; #????
3381 } elsif ( $svc_acct ) {
3383 #create a unique session
3385 my $reset_session = {
3386 'svcnum' => $svc_acct->svcnum,
3387 'agentnum' => $svc_acct->cust_main->agentnum,
3390 my $timeout = '1 hour'; #?
3392 my $reset_session_id;
3394 $reset_session_id = sha512_hex(time(). {}. rand(). $$)
3395 } until ( ! defined _cache->get("reset_passwd_$reset_session_id") );
3398 _cache->set( "reset_passwd_$reset_session_id", $reset_session, $timeout );
3402 my $msgnum = $conf->config('selfservice-password_reset_msgnum',
3403 $cust_main->agentnum);
3404 #die "selfservice-password_reset_msgnum unset" unless $msgnum;
3405 return { %$info, 'error' => "selfservice-password_reset_msgnum unset" }
3407 my $msg_template = qsearchs('msg_template', { msgnum => $msgnum } );
3408 my $error = $msg_template->send( 'cust_main' => $cust_main,
3409 'object' => $svc_acct,
3410 'substitutions' => {
3411 'session_id' => $reset_session_id,
3415 return { %$info, 'error' => $error }; #????
3420 return { %$info, 'error' => '' };
3423 sub check_reset_passwd {
3426 my $conf = new FS::Conf;
3427 my $verification = $conf->config('selfservice-password_reset_verification')
3428 or return { 'error' => 'Password resets disabled' };
3430 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3431 or return { 'error' => "Can't resume session" }; #better error message
3433 if ( $reset_session->{'svcnum'} ) {
3435 my $svcnum = $reset_session->{'svcnum'};
3437 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3438 or return { 'error' => "Service not found" };
3440 $p->{'agentnum'} = $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3441 my $info = skin_info($p);
3445 'session_id' => $p->{'session_id'},
3446 'username' => $svc_acct->username,
3449 } elsif ( $reset_session->{'contactnum'} ) {
3451 my $contactnum = $reset_session->{'contactnum'};
3453 my $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3454 or return { 'error' => "Contact not found" };
3456 my @contact_email = $contact->contact_email;
3457 return { 'error' => 'No contact email' } unless @contact_email;
3459 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3460 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3461 if scalar(@cust_contact) == 1;
3462 my $info = skin_info($p);
3466 'session_id' => $p->{'session_id'},
3467 'email' => $contact_email[0]->email, #the first?
3472 return { 'error' => 'No svcnum or contactnum in session' }; #??
3478 sub process_reset_passwd {
3481 my $conf = new FS::Conf;
3482 my $verification = $conf->config('selfservice-password_reset_verification')
3483 or return { 'error' => 'Password resets disabled' };
3485 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3486 or return { 'error' => "Can't resume session" }; #better error message
3491 if ( $reset_session->{'svcnum'} ) {
3493 my $svcnum = $reset_session->{'svcnum'};
3495 $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3496 or return { 'error' => "Service not found" };
3498 $p->{'agentnum'} ||= $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3499 $info ||= skin_info($p);
3504 if ( $reset_session->{'contactnum'} ) {
3506 my $contactnum = $reset_session->{'contactnum'};
3508 $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3509 or return { 'error' => "Contact not found" };
3511 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3512 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3513 if scalar(@cust_contact) == 1;
3514 $info ||= skin_info($p);
3518 return { %$info, 'error' => "New passwords don't match." }
3519 if $p->{'new_password'} ne $p->{'new_password2'};
3521 return { %$info, 'error' => 'Enter new password' }
3522 unless length($p->{'new_password'});
3526 my $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3527 || $svc_acct->set_password($p->{'new_password'})
3528 || $svc_acct->replace();
3530 return { %$info, 'error' => $error } if $error;
3532 #my($label, $value) = $svc_acct->cust_svc->label;
3533 #return { 'error' => $error,
3534 # #'label' => $label,
3535 # #'value' => $value,
3542 my $error = $contact->is_password_allowed($p->{'new_password'})
3543 || $contact->change_password($p->{'new_password'});
3545 return { %$info, 'error' => $error }; # if $error;
3549 #password changed ,so remove session, don't want it reused
3550 _cache->remove($p->{'session_id'});
3552 return { %$info, 'error' => '' };
3556 sub validate_passwd {
3560 %result = ( 'fieldid' => $p->{'fieldid'} )
3561 if $p->{'fieldid'} =~ /^\w+$/;
3563 return { %result, 'password_invalid' => 'Enter new password' }
3564 unless length($p->{'check_password'});
3567 if ($p->{'svcnum'}) {
3568 # false laziness with myaccount_passwd
3569 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3570 return { %result, 'error' => $session } if $context eq 'error';
3572 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3573 my $search = " AND custnum = $1";
3574 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3576 $svc_acct = qsearchs( {
3577 'table' => 'svc_acct',
3578 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3579 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3580 'LEFT JOIN cust_main USING ( custnum ) ',
3581 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3582 'extra_sql' => $search, #important
3584 or return { %result, 'error' => "Service not found" };
3585 # end false laziness
3588 $svc_acct ||= new FS::svc_acct {};
3590 my $error = $svc_acct->is_password_allowed($p->{'check_password'});
3591 return { %result, 'password_invalid' => $error } if $error;
3592 return { %result, 'password_valid' => 1 };
3597 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3598 return { 'error' => $session } if $context eq 'error';
3601 if ( $session->{'pkgnum'} ) {
3603 #tickets for specific service with pkg-balances on
3604 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3605 'pkgnum' => $session->{'pkgnum'} })
3606 or return { 'error' => 'unknown package' };
3607 foreach my $cust_svc ( $cust_pkg->cust_svc ) {
3608 push @tickets, $cust_svc->tickets( $p->{status} );
3613 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
3614 or return { 'error' => "unknown custnum $custnum" };
3616 @tickets = $cust_main->tickets( $p->{status} );
3619 # unavoidable false laziness w/ httemplate/view/cust_main/tickets.html
3620 if ( $FS::TicketSystem::system && FS::TicketSystem->selfservice_priority ) {
3622 @tickets = grep { $_->{'_selfservice_priority'}
3623 !~ /^\s*(closed?|resolved?|done)\s*/i }
3626 my $conf = new FS::Conf;
3627 my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
3631 ($a->{'_selfservice_priority'} eq '') <=>
3632 ($b->{'_selfservice_priority'} eq '')
3635 ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
3641 +{ tickets => \@tickets };
3648 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3649 return { 'error' => $session } if $context eq 'error';
3651 warn "$me create_ticket: initializing ticket system\n" if $DEBUG;
3652 FS::TicketSystem->init();
3654 my $conf = new FS::Conf;
3655 my $queue = $p->{'queue'}
3656 || $conf->config('ticket_system-selfservice_queueid')
3657 || $conf->config('ticket_system-default_queueid');
3659 warn "$me create_ticket: creating ticket\n" if $DEBUG;
3660 my $err_or_ticket = FS::TicketSystem->create_ticket(
3661 '', #create RT session based on FS CurrentUser (fs_selfservice)
3663 'custnum' => $custnum,
3664 'svcnum' => $session->{'svcnum'},
3665 map { $_ => $p->{$_} } qw( requestor cc subject message mime_type )
3668 if ( ref($err_or_ticket) ) {
3669 warn "$me create_ticket: successful: ". $err_or_ticket->id. "\n"
3671 return { 'error' => '',
3672 'ticket_id' => $err_or_ticket->id,
3675 warn "$me create_ticket: unsuccessful: $err_or_ticket\n"
3677 return { 'error' => $err_or_ticket };
3685 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3686 return { 'error' => $session } if $context eq 'error';
3688 return { error => 'requested format not implemented' }
3689 unless ($p->{'format'} eq 'csv' || $p->{'format'} eq 'xls');
3691 my $conf = new FS::Conf;
3692 my $age_threshold = 0;
3693 $age_threshold = time() - $conf->config('selfservice-recent-did-age')
3694 if ($p->{'recentonly'} && $conf->exists('selfservice-recent-did-age'));
3696 my $search = { 'custnum' => $custnum };
3697 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3698 my $cust_main = qsearchs('cust_main', $search )
3699 or return { 'error' => "unknown custnum $custnum" };
3701 # does it make more sense to just run one sql query for this instead of all the
3702 # insanity below? would increase performance greately for large data sets?
3704 foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) {
3705 my @part_svc = $cust_pkg->part_svc;
3706 foreach my $part_svc ( @part_svc ) {
3707 if($part_svc->svcdb eq 'svc_phone'){
3708 my @cust_pkg_svc = @{$part_svc->cust_pkg_svc};
3709 foreach my $cust_pkg_svc ( @cust_pkg_svc ) {
3710 push @svc_phone, $cust_pkg_svc->svc_x
3711 if $cust_pkg_svc->date_inserted >= $age_threshold;
3719 my($xls_r,$xls_c) = (0,0);
3722 my @fields = qw( countrycode phonenum pin sip_password phone_name );
3723 if($p->{'format'} eq 'csv') {
3724 $csv = new Text::CSV_XS { 'always_quote' => 1,
3727 return { 'error' => 'Unable to create CSV' } unless $csv->combine(@fields);
3728 $content .= $csv->string;
3730 elsif($p->{'format'} eq 'xls') {
3731 my $XLS1 = new IO::Scalar \$content;
3732 $xls_workbook = Spreadsheet::WriteExcel->new($XLS1)
3733 or return { 'error' => "Error opening .xls file: $!" };
3734 $xls = $xls_workbook->add_worksheet('DIDs');
3735 foreach ( @fields ) {
3736 $xls->write(0,$xls_c++,$_);
3741 foreach my $svc_phone ( @svc_phone ) {
3742 my @cols = map { $svc_phone->$_ } @fields;
3743 if($p->{'format'} eq 'csv') {
3744 return { 'error' => 'Unable to create CSV' }
3745 unless $csv->combine(@cols);
3746 $content .= $csv->string;
3748 elsif($p->{'format'} eq 'xls') {
3751 $xls->write($xls_r,$xls_c++,$_);
3757 $xls_workbook->close() if $p->{'format'} eq 'xls';
3759 { content => $content, format => $p->{'format'}, };
3764 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3765 return { 'error' => $session } if $context eq 'error';
3767 # warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
3768 # FS::TicketSystem->init();
3769 # return { 'error' => 'get_ticket configuration error' }
3770 # if $FS::TicketSystem::system ne 'RT_Internal';
3772 # check existence and ownership as part of this
3773 warn "$me get_ticket: fetching ticket\n" if $DEBUG;
3774 my $rt_session = FS::TicketSystem->session('');
3775 my $Ticket = FS::TicketSystem->get_ticket_object(
3777 ticket_id => $p->{'ticket_id'},
3780 return { 'error' => 'ticket not found' } if !$Ticket;
3782 if ( length( $p->{'subject'} || '' ) ) {
3784 if ( $p->{'subject'} ne $Ticket->Subject ) {
3785 my ($val, $msg) = $Ticket->SetSubject($p->{'subject'});
3786 return { 'error' => "unable to set subject: $msg" } if !$val;
3790 if(length($p->{'reply'})) {
3791 my @err_or_res = FS::TicketSystem->correspond_ticket(
3793 'ticket_id' => $p->{'ticket_id'},
3794 'content' => $p->{'reply'},
3797 return { 'error' => 'unable to reply to ticket' }
3798 unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
3801 warn "$me get_ticket: getting ticket history\n" if $DEBUG;
3802 my $err_or_ticket = FS::TicketSystem->get_ticket(
3804 'ticket_id' => $p->{'ticket_id'},
3807 if ( !ref($err_or_ticket) ) { # there is no way this should ever happen
3808 warn "$me get_ticket: unsuccessful: $err_or_ticket\n"
3810 return { 'error' => $err_or_ticket };
3813 my @custs = @{$err_or_ticket->{'custs'}};
3814 my @txns = @{$err_or_ticket->{'txns'}};
3817 # superseded by check in get_ticket_object
3818 #return { 'error' => 'invalid ticket requested' }
3819 #unless grep($_ eq $custnum, @custs);
3821 foreach my $txn ( @txns ) {
3822 push @filtered_txns, $txn
3823 if ($txn->{'type'} eq 'EmailRecord'
3824 || $txn->{'type'} eq 'Correspond'
3825 || $txn->{'type'} eq 'Create');
3828 warn "$me get_ticket: successful: \n"
3830 return { 'error' => '',
3831 'transactions' => \@filtered_txns,
3832 'ticket_fields' => $err_or_ticket->{'fields'},
3833 'ticket_id' => $p->{'ticket_id'},
3837 sub adjust_ticket_priority {
3839 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3840 return { 'error' => $session } if $context eq 'error';
3842 # warn "$me adjust_ticket_priority: initializing ticket system\n" if $DEBUG;
3843 # FS::TicketSystem->init;
3844 my $ss_priority = FS::TicketSystem->selfservice_priority;
3846 return { 'error' => 'adjust_ticket_priority configuration error' }
3847 if $FS::TicketSystem::system ne 'RT_Internal'
3850 my $values = $p->{'values'}; #hashref, id => priority value
3853 foreach my $id (keys %$values) {
3854 warn "$me adjust_ticket_priority: fetching ticket $id\n" if $DEBUG;
3855 my $Ticket = FS::TicketSystem->get_ticket_object('',
3857 'custnum' => $custnum,
3860 $ticket_error{$id} = 'ticket not found';
3864 # RT API stuff--would we gain anything by wrapping this in FS::TicketSystem?
3865 # We're not going to implement it for RT_External.
3866 my $old_value = $Ticket->FirstCustomFieldValue($ss_priority);
3867 my $new_value = $values->{$id};
3868 next if $old_value eq $new_value;
3870 warn "$me adjust_ticket_priority: updating ticket $id\n" if $DEBUG;
3872 # AddCustomFieldValue works fine (replacing any existing value) if it's
3873 # a single-valued custom field, which it should be. If it's not, you're
3874 # doing something wrong.
3876 if ( length($new_value) ) {
3877 ($val, $msg) = $Ticket->AddCustomFieldValue(
3878 Field => $ss_priority,
3879 Value => $new_value,
3883 ($val, $msg) = $Ticket->DeleteCustomFieldValue(
3884 Field => $ss_priority,
3885 Value => $old_value,
3889 $ticket_error{$id} = $msg if !$val;
3890 warn "$me adjust_ticket_priority: $id: $msg\n" if $DEBUG and !$val;
3892 return { 'error' => '',
3893 'ticket_error' => \%ticket_error,
3894 %{ customer_info($p) } # send updated customer info back
3900 sub _custoragent_session_custnum {
3903 my($context, $session, $custnum);
3904 if ( $p->{'session_id'} ) {
3906 $context = 'customer';
3907 $session = _cache->get($p->{'session_id'})
3908 or return ( 'error' => "Can't resume session" ); #better error message
3909 $custnum = $session->{'custnum'};
3911 } elsif ( $p->{'agent_session_id'} ) {
3914 my $agent_cache = new FS::ClientAPI_SessionCache( {
3915 'namespace' => 'FS::ClientAPI::Agent',
3917 $session = $agent_cache->get($p->{'agent_session_id'})
3918 or return ( 'error' => "Can't resume session" ); #better error message
3919 $custnum = $p->{'custnum'};
3923 return ( 'error' => "Can't resume session" ); #better error message
3926 ($context, $session, $custnum);