1 package FS::ClientAPI::MyAccount;
3 use 5.008; #require 5.8+ for Time::Local 1.05+
5 use vars qw( $cache $DEBUG $me );
6 use subs qw( _cache _provision );
9 use Digest::MD5 qw(md5_hex);
10 use Digest::SHA qw(sha512_hex);
13 use Time::Local qw(timelocal_nocheck);
14 use Business::CreditCard 0.35;
17 use Spreadsheet::WriteExcel;
18 use OLE::Storage_Lite;
19 use FS::UI::Web::small_custview qw(small_custview); #less doh
21 use FS::UI::bytecount qw( display_bytecount );
24 use FS::Record qw(qsearch qsearchs dbh);
25 use FS::Msgcat qw(gettext);
26 use FS::Misc qw(card_types money_pretty);
27 use FS::Misc::DateTime qw(parse_datetime);
29 use FS::ClientAPI_SessionCache;
41 use FS::legacy_cust_bill;
42 use FS::cust_main_county;
46 use FS::acct_rt_transaction;
50 use FS::cust_location;
53 # for code organization
54 use FS::ClientAPI::MyAccount::contact;
55 use FS::ClientAPI::MyAccount::quotation;
58 $me = '[FS::ClientAPI::MyAccount]';
60 use vars qw( @cust_main_editable_fields @location_editable_fields );
61 @cust_main_editable_fields = qw(
62 first last company daytime night fax mobile
64 ss stateid stateid_state
66 @location_editable_fields = qw(
67 address1 address2 city county state zip country
71 BEGIN { #preload to reduce time customer_info takes
72 if ( $FS::TicketSystem::system ) {
73 warn "$me: initializing ticket system\n" if $DEBUG;
74 FS::TicketSystem->init();
79 $cache ||= new FS::ClientAPI_SessionCache( {
80 'namespace' => 'FS::ClientAPI::MyAccount',
87 my($context, $session, $custnum) = _custoragent_session_custnum($p);
88 #return { 'error' => $session } if $context eq 'error';
91 if ( $context eq 'customer' && $custnum ) {
93 my $sth = dbh->prepare('SELECT agentnum FROM cust_main WHERE custnum = ?')
96 $sth->execute($custnum) or die $sth->errstr;
98 $agentnum = $sth->fetchrow_arrayref->[0]
99 or die "no agentnum for custnum $custnum";
101 #} elsif ( $context eq 'agent' ) {
102 } elsif ( defined($p->{'agentnum'}) and $p->{'agentnum'} =~ /^(\d+)$/ ) {
105 $p->{'agentnum'} = $agentnum;
107 my $conf = new FS::Conf;
109 #false laziness w/Signup.pm
111 my $skin_info_cache_agent = _cache->get("skin_info_cache_agent$agentnum");
113 if ( $skin_info_cache_agent ) {
115 warn "$me loading cached skin info for agentnum $agentnum\n"
120 warn "$me populating skin info cache for agentnum $agentnum\n"
123 $skin_info_cache_agent = {
124 'agentnum' => $agentnum,
125 ( map { $_ => scalar( $conf->config($_, $agentnum) ) }
126 qw( company_name date_format ) ),
127 ( map { $_ => scalar( $conf->config("selfservice-$_", $agentnum ) ) }
128 qw( body_bgcolor box_bgcolor stripe1_bgcolor stripe2_bgcolor
129 text_color link_color vlink_color hlink_color alink_color
130 font title_color title_align title_size menu_bgcolor menu_fontsize
133 'menu_disable' => [ $conf->config('selfservice-menu_disable',$agentnum) ],
134 ( map { $_ => $conf->exists("selfservice-$_", $agentnum ) }
135 qw( menu_skipblanks menu_skipheadings menu_nounderline no_logo enable_payment_without_balance )
137 ( map { $_ => scalar($conf->config_binary("selfservice-$_", $agentnum)) }
138 qw( title_left_image title_right_image
139 menu_top_image menu_body_image menu_bottom_image
142 'logo' => scalar($conf->config_binary('logo.png', $agentnum )),
143 ( map { $_ => join("\n", $conf->config("selfservice-$_", $agentnum ) ) }
144 qw( head body_header body_footer company_address ) ),
145 'money_char' => $conf->config("money_char") || '$',
146 'menu' => join("\n", $conf->config("ng_selfservice-menu", $agentnum ) ) ||
149 services.php Services
150 services.php My Services
151 services_new.php Order a new service
154 personal.php Personal Information
155 password.php Change Password
158 payment_cc.php Credit Card Payment
159 payment_ach.php Electronic Check Payment
160 payment_paypal.php PayPal Payment
161 payment_webpay.php Webpay Payments
164 usage_data.php Data usage
165 usage_cdr.php Call usage
167 tickets.php Help Desk
168 tickets.php Open Tickets
169 tickets_resolved.php Resolved Tickets
170 ticket_create.php Create a new ticket
178 _cache->set("skin_info_cache_agent$agentnum", $skin_info_cache_agent);
182 #{ %$skin_info_cache_agent };
183 $skin_info_cache_agent;
190 my $conf = new FS::Conf;
194 'phone_login' => $conf->exists('selfservice_server-phone_login'),
195 'single_domain'=> scalar($conf->config('selfservice_server-single_domain')),
196 'banner_url' => scalar($conf->config('selfservice-login_banner_url')),
197 'banner_image_md5' =>
198 md5_hex($conf->config_binary('selfservice-login_banner_image')),
205 sub login_banner_image {
207 my $conf = new FS::Conf;
208 my $image = $conf->config_binary('selfservice-login_banner_image');
210 'md5' => md5_hex($image),
215 #false laziness w/FS::ClientAPI::passwd::passwd
219 my $conf = new FS::Conf;
223 if ( $p->{'domain'} eq 'svc_phone'
224 && $conf->exists('selfservice_server-phone_login') ) {
226 my $svc_phone = qsearchs( 'svc_phone', { 'phonenum' => $p->{'username'} } );
227 return { error => 'Number not found.' } unless $svc_phone;
230 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
231 #return { error => 'Only primary user may log in.' }
232 # if $conf->exists('selfservice_server-primary_only')
233 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
235 return { error => 'Incorrect PIN.' }
236 unless $svc_phone->check_pin($p->{'password'});
240 } elsif ( $p->{email}
241 && (my $contact = FS::contact->by_selfservice_email($p->{email}))
244 return { error => 'Incorrect contact password.' }
245 unless $contact->authenticate_password($p->{'password'});
247 $session->{'contactnum'} = $contact->contactnum;
249 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
250 if ( scalar(@cust_contact) == 1 ) {
251 $session->{'custnum'} = $cust_contact[0]->custnum;
252 } elsif ( scalar(@cust_contact) ) {
253 $session->{'customers'} = { map { $_->custnum => $_->cust_main->name }
257 return { error => 'No customer self-service access for contact' }; #??
262 ( $p->{username}, $p->{domain} ) = split('@', $p->{email}) if $p->{email};
264 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
265 or return { error => 'Domain '. $p->{'domain'}. ' not found' };
267 my @svc_acct = qsearch( 'svc_acct', { 'username' => $p->{'username'},
268 'domsvc' => $svc_domain->svcnum, }
271 if ( $conf->exists('selfservice_server-login_svcpart') ) {
272 my @svcpart = $conf->config('selfservice_server-login_svcpart');
273 @svc_acct = grep { my $svcpart = $_->cust_svc->svcpart;
274 scalar( grep( $_ eq $svcpart, @svcpart ) );
279 if ( $conf->exists('selfservice_server-primary_only') ) {
282 my $cust_svc = $_->cust_svc;
283 $cust_svc->cust_pkg->part_pkg->svcpart([qw( svc_acct svc_phone )])
284 == $cust_svc->svcpart
289 return { error => 'User not found.' } unless @svc_acct;
291 return { error => 'Multiple users.' } if scalar(@svc_acct) > 1;
293 my $svc_acct = $svc_acct[0];
295 if ( $conf->exists('selfservice_server-login_svcpart') ) {
296 my @svcpart = $conf->config('selfservice_server-login_svcpart');
297 my $svcpart = $svc_acct->cust_svc->svcpart;
298 return { error => 'Invalid user.' }
299 unless grep($_ eq $svcpart, @svcpart);
302 return { error => 'Incorrect password.' }
303 unless $svc_acct->check_password($p->{'password'});
311 $session->{'svcnum'} = $svc_x->svcnum;
313 my $cust_svc = $svc_x->cust_svc;
314 my $cust_pkg = $cust_svc->cust_pkg;
316 my $cust_main = $cust_pkg->cust_main;
317 $session->{'custnum'} = $cust_main->custnum;
318 if ( $conf->exists('pkg-balances') ) {
319 my @cust_pkg = grep { $_->part_pkg->freq !~ /^(0|$)/ }
320 $cust_main->ncancelled_pkgs;
321 $session->{'pkgnum'} = $cust_pkg->pkgnum
322 if scalar(@cust_pkg) > 1;
326 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
327 #return { error => 'Only primary user may log in.' }
328 # if $conf->exists('selfservice_server-primary_only')
329 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
330 my $part_pkg = $cust_pkg->part_pkg;
331 return { error => 'Only primary user may log in.' }
332 if $conf->exists('selfservice_server-primary_only')
333 && $cust_svc->svcpart != $part_pkg->svcpart([qw( svc_acct svc_phone )]);
339 $session_id = sha512_hex(time(). {}. rand(). $$)
340 } until ( ! defined _cache->get($session_id) ); #just in case
342 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
343 _cache->set( $session_id, $session, $timeout );
345 return { 'error' => '',
346 'session_id' => $session_id,
353 my $skin_info = skin_info($p);
354 if ( $p->{'session_id'} ) {
355 _cache->remove($p->{'session_id'});
356 return { %$skin_info, 'error' => '' };
358 return { %$skin_info, 'error' => "Can't resume session" }; #better error message
365 my($context, $session, $custnum) = _custoragent_session_custnum($p);
366 return { 'error' => $session } if $context eq 'error';
368 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
369 or return { 'error' => "Service not found" };
371 $session->{'svcnum'} = $svc_acct->svcnum;
373 my $conf = new FS::Conf;
374 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
375 _cache->set( $p->{'session_id'}, $session, $timeout );
377 return { 'error' => '' };
383 my($context, $session, $custnum) = _custoragent_session_custnum($p);
384 return { 'error' => $session } if $context eq 'error';
386 $session->{'custnum'} = $p->{'custnum'}
387 if exists $session->{'customers'}{ $p->{'custnum'} };
389 my $conf = new FS::Conf;
390 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
391 _cache->set( $p->{'session_id'}, $session, $timeout );
393 return { 'error' => '',
394 %{ customer_info( { session_id=>$p->{'session_id'} } ) },
398 sub payment_gateway {
400 # takes a cust_main and a cust_payby entry, returns the payment_gateway
401 my $conf = new FS::Conf;
402 my $cust_main = shift;
403 my $cust_payby = shift;
404 return '' if ! FS::payby->realtime($cust_payby);
405 my $pg = $cust_main->agent->payment_gateway(
406 'method' => FS::payby->payby2bop($cust_payby),
415 my $conf = new FS::Conf;
417 my $info = skin_info($p);
419 use vars qw( $cust_paybys ); #cache for performance
420 unless ( $cust_paybys ) {
422 my %cust_paybys = map { $_ => 1 }
423 map { FS::payby->payby2payment($_) }
424 $conf->config('signup_server-payby');
426 $cust_paybys = [ keys %cust_paybys ];
429 $info->{'cust_paybys'} = $cust_paybys;
431 my($context, $session, $custnum) = _custoragent_session_custnum($p);
432 return { 'error' => $session } if $context eq 'error';
434 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
436 $info->{'hide_payment_fields'} = [
438 my $pg = $cust_main && payment_gateway($cust_main, $_);
439 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
440 } @{ $info->{cust_paybys} }
443 $info->{'self_suspend_reason'} =
444 $conf->config('selfservice-self_suspend_reason',
445 $cust_main ? $cust_main->agentnum : ''
448 $info->{'edit_ticket_subject'} =
449 $conf->exists('ticket_system-selfservice_edit_subject') &&
450 $cust_main && $cust_main->edit_subject;
452 $info->{'timeout'} = $conf->config('selfservice-timeout') || 3600;
454 $info->{'hide_usage'} = $conf->exists('selfservice_hide-usage');
457 'custnum' => $custnum,
458 'access_pkgnum' => $session->{'pkgnum'},
459 'access_svcnum' => $session->{'svcnum'},
466 my($context, $session, $custnum) = _custoragent_session_custnum($p);
467 return { 'error' => $session } if $context eq 'error';
471 my $conf = new FS::Conf;
472 $return{'require_address2'} = $conf->exists('cust_main-require_address2');
474 # if ( $FS::TicketSystem::system ) {
475 # warn "$me customer_info: initializing ticket system\n" if $DEBUG;
476 # FS::TicketSystem->init();
479 if ( $custnum ) { #customer record
481 %return = ( %return, %{ customer_info_short($p) } );
483 #redundant with customer_info_short, but we need it for several things below
484 my $search = { 'custnum' => $custnum };
485 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
486 my $cust_main = qsearchs('cust_main', $search )
487 or return { 'error' => "customer_info: unknown custnum $custnum" };
489 my $list_tickets = list_tickets($p);
490 $return{'tickets'} = $list_tickets->{'tickets'};
492 if ( $session->{'pkgnum'} ) {
493 #XXX open invoices in the pkg-balances case
495 $return{'money_char'} = $conf->config("money_char") || '$';
498 invnum => $_->invnum,
499 date => time2str("%b %o, %Y", $_->_date),
501 charged => $_->charged,
503 } $cust_main->open_cust_bill;
504 $return{open_invoices} = \@open;
506 my $sql = 'SELECT MAX(_date) FROM cust_bill WHERE custnum = ?';
507 my $sth = dbh->prepare($sql) or die dbh->errstr;
508 $sth->execute($custnum) or die $sth->errstr;
509 $return{'last_invoice_date'} = $sth->fetchrow_arrayref->[0];
510 $return{'last_invoice_date_pretty'} =
511 time2str('%m/%d/%Y', $return{'last_invoice_date'} );
514 #customer_info_short always has nobalance on..
515 $return{small_custview} =
516 small_custview( $cust_main,
517 $return{countrydefault},
518 ( $session->{'pkgnum'} ? 1 : 0 ), #nobalance
521 $return{has_ship_address} = $cust_main->has_ship_address;
522 $return{status} = $cust_main->status_label; #$cust_main->status; #better to break anyone obscurely testing for strings in self-service than to have to upgrade every front-end to get the new status to display
523 $return{statuscolor} = $cust_main->statuscolor;
524 $return{status_label} = $cust_main->status_label;
526 # compatibility: some places in selfservice use this to determine
527 # if there's a ship address
528 if ( $return{has_ship_address} ) {
529 $return{ship_last} = $cust_main->last;
530 $return{ship_first} = $cust_main->first;
533 if (scalar($conf->config('support_packages'))) {
534 my @support_services = ();
535 foreach ($cust_main->support_services) {
536 my $seconds = $_->svc_x->seconds || 0;
537 my $time_remaining = (($seconds < 0) ? '-' : '' ).
538 int(abs($seconds)/3600)."h".
539 sprintf("%02d",(abs($seconds)%3600)/60)."m";
540 my $cust_pkg = $_->cust_pkg;
543 $pkgnum = $cust_pkg->pkgnum if $cust_pkg;
544 $pkg = $cust_pkg->part_pkg->pkg if $cust_pkg;
545 push @support_services, { svcnum => $_->svcnum,
546 time => $time_remaining,
551 $return{support_services} = \@support_services;
554 if ( $conf->config('prepayment_discounts-credit_type') ) {
556 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
559 } elsif ( $session->{'svcnum'} ) { #no customer record
561 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $session->{'svcnum'} } )
562 or die "unknown svcnum";
563 $return{name} = $svc_acct->email;
567 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
571 return { 'error' => '',
572 'custnum' => $custnum,
578 sub customer_info_short {
581 my($context, $session, $custnum) = _custoragent_session_custnum($p);
582 return { 'error' => $session } if $context eq 'error';
586 my $conf = new FS::Conf;
588 if ( $custnum ) { #customer record
590 my $search = { 'custnum' => $custnum };
591 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
592 my $cust_main = qsearchs('cust_main', $search )
593 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
595 $return{display_custnum} = $cust_main->display_custnum;
596 $return{max_invnum} = $cust_main->max_invnum;
598 if ( $session->{'pkgnum'} ) {
599 $return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
600 #next_bill_date from cust_pkg?
602 $return{balance} = $cust_main->balance;
603 $return{next_bill_date} = $cust_main->next_bill_date;
604 $return{next_bill_date_pretty} =
605 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
608 $return{balance_pretty} = money_pretty($return{balance});
610 $return{countrydefault} = scalar($conf->config('countrydefault'));
612 $return{small_custview} =
613 small_custview( $cust_main,
614 $return{countrydefault},
618 $return{first} = $cust_main->first;
619 $return{'last'} = $cust_main->get('last');
620 $return{name} = $cust_main->first. ' '. $cust_main->get('last');
622 #none of these are terribly expensive if we want 'em...
623 for (@cust_main_editable_fields) {
624 $return{$_} = $cust_main->get($_);
626 $return{$_} = $cust_main->masked($_) for qw/ss stateid/;
628 #maybe a little more expensive, but it should be cached by now
629 for (@location_editable_fields) {
630 $return{$_} = $cust_main->bill_location->get($_)
631 if $cust_main->bill_locationnum;
632 $return{'ship_'.$_} = $cust_main->ship_location->get($_)
633 if $cust_main->ship_locationnum;
636 my @invoicing_list = $cust_main->invoicing_list;
637 $return{'invoicing_list'} =
638 join(', ', grep { $_ !~ /^(POST|FAX)$/ } @invoicing_list );
639 $return{'postal_invoicing'} =
640 0 < ( grep { $_ eq 'POST' } @invoicing_list );
642 if ( $session->{'svcnum'} ) {
643 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
644 $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
645 $return{'svcnum'} = $session->{'svcnum'};
648 } elsif ( $session->{'svcnum'} ) { #no customer record
650 #uuh, not supproted yet... die?
651 return { 'error' => 'customer_info_short not yet supported as agent' };
655 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
659 # this is here because this routine is called by both fs_ and ng_ main pages, where it appears
660 # it is not customer-specific, though it is only shown to authenticated customers
661 # it is not currently agent-specific, though at some point it might be
662 $return{'announcement'} = join(' ',$conf->config('selfservice-announcement')) || '';
664 return { 'error' => '',
665 'custnum' => $custnum,
670 sub customer_recurring {
673 my($context, $session, $custnum) = _custoragent_session_custnum($p);
674 return { 'error' => $session } if $context eq 'error';
678 my $conf = new FS::Conf;
680 my $search = { 'custnum' => $custnum };
681 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
682 my $cust_main = qsearchs('cust_main', $search )
683 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
685 $return{'display_recurring'} = [ $cust_main->display_recurring ];
687 return { 'error' => '',
688 'custnum' => $custnum,
693 sub billing_history {
696 my($context, $session, $custnum) = _custoragent_session_custnum($p);
697 return { 'error' => $session } if $context eq 'error';
699 return { 'error' => 'No customer' } unless $custnum;
701 my $search = { 'custnum' => $custnum };
702 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
703 my $cust_main = qsearchs('cust_main', $search )
704 or return { 'error' => "unknown custnum $custnum" };
708 if ( $session->{'pkgnum'} ) {
709 #$return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
710 #next_bill_date from cust_pkg?
711 return { 'error' => 'No history for package' };
714 $return{balance} = $cust_main->balance;
715 $return{balance_pretty} = money_pretty($return{balance});
716 $return{next_bill_date} = $cust_main->next_bill_date;
717 $return{next_bill_date_pretty} =
718 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
721 my $conf = new FS::Conf;
723 $return{'history'} = [
724 $cust_main->payment_history(
725 'line_items' => $conf->exists('selfservice-billing_history-line_items'),
730 $return{'money_char'} = $conf->config("money_char") || '$',
738 my $session = _cache->get($p->{'session_id'})
739 or return { 'error' => "Can't resume session" }; #better error message
741 my $custnum = $session->{'custnum'}
742 or return { 'error' => "no customer record" };
744 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
745 or return { 'error' => "unknown custnum $custnum" };
747 my $conf = new FS::Conf;
748 if (($p->{payby} eq "CHEK" || $p->{payby} eq "DCHEK") && $conf->exists('selfservice-ACH_info_readonly')) {
749 return { 'error' => "You do not have authority to add a bank account" };
752 my $new = new FS::cust_main { $cust_main->hash };
754 $new->set( $_ => $p->{$_} )
755 foreach grep { exists $p->{$_} } @cust_main_editable_fields;
757 if ( exists($p->{address1}) ) {
758 my $bill_location = FS::cust_location->new({
759 map { $_ => $p->{$_} } @location_editable_fields
761 # if this is unchanged from before, cust_main::replace will ignore it
762 $new->set('bill_location' => $bill_location);
765 if ( exists($p->{ship_address1}) ) {
766 my $ship_location = FS::cust_location->new({
767 map { $_ => $p->{"ship_$_"} } @location_editable_fields
769 if ( !grep { length($p->{"ship_$_"}) } @location_editable_fields ) {
770 # Selfservice unfortunately tries to indicate "same as billing
771 # address" by sending all fields empty. Did this ever work?
772 $ship_location = $cust_main->bill_location;
774 $new->set('ship_location' => $ship_location);
776 # but if it hasn't been passed in at all, leave ship_location alone--
777 # DON'T change it to match bill_location.
780 if ( exists $p->{'invoicing_list'} || exists $p->{'postal_invoicing'} ) {
781 #false laziness with httemplate/edit/process/cust_main.cgi
782 @invoicing_list = split( /\s*\,\s*/, $p->{'invoicing_list'} );
783 push @invoicing_list, 'POST' if $p->{'postal_invoicing'};
785 @invoicing_list = $cust_main->invoicing_list;
788 my $error = $new->replace($cust_main, \@invoicing_list);
789 return { 'error' => $error } if $error;
792 return { 'error' => '' };
797 my $session = _cache->get($p->{'session_id'})
798 or return { 'error' => "Can't resume session" }; #better error message
804 my $conf = new FS::Conf;
805 use vars qw($payment_info); #cache for performance
806 unless ( $payment_info ) {
808 my %states = map { $_->state => 1 }
809 qsearch('cust_main_county', {
810 'country' => $conf->config('countrydefault') || 'US'
813 my %cust_paybys = map { $_ => 1 }
814 map { FS::payby->payby2payment($_) }
815 $conf->config('signup_server-payby');
817 my @cust_paybys = keys %cust_paybys;
821 #list all counties/states/countries
822 'cust_main_county' =>
823 [ map { $_->hashref } qsearch('cust_main_county', {}) ],
825 #shortcut for one-country folks
827 [ sort { $a cmp $b } keys %states ],
829 'card_types' => card_types(),
831 'withcvv' => $conf->exists('selfservice-require_cvv'), #or enable optional cvv?
832 'require_cvv' => $conf->exists('selfservice-require_cvv'),
833 'onfile_require_cvv' => $conf->exists('selfservice-onfile_require_cvv'),
835 'paytypes' => [ FS::cust_payby::paytypes ],
837 'paybys' => [ $conf->config('signup_server-payby') ],
838 'cust_paybys' => \@cust_paybys,
840 'stateid_label' => FS::Msgcat::_gettext('stateid'),
841 'stateid_state_label' => FS::Msgcat::_gettext('stateid_state'),
843 'show_ss' => $conf->exists('show_ss'),
844 'show_stateid' => $conf->exists('show_stateid'),
845 'show_paystate' => $conf->exists('show_bankstate'),
847 'save_unchecked' => $conf->exists('selfservice-save_unchecked'),
848 'ach_read_only' => $conf->exists('selfservice-ACH_info_readonly'),
858 my %return = %$payment_info;
860 delete $return{'cust_main_county'} if $p->{'omit_cust_main_county'};
862 my $custnum = $session->{'custnum'};
864 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
865 or return { 'error' => "unknown custnum $custnum" };
867 $return{'hide_payment_fields'} = [
869 my $pg = payment_gateway($cust_main, $_);
870 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
871 } @{ $return{cust_paybys} }
874 $return{balance} = $cust_main->balance; #XXX pkg-balances?
876 $return{$_} = $cust_main->bill_location->get($_)
877 for qw(address1 address2 city state zip);
879 # look for stored cust_payby info
880 # only if we've been given a clear payment_payby (to avoid payname conflicts)
881 if ($p->{'payment_payby'} =~ /^(CARD|CHEK)$/) {
882 my @search_payby = ($p->{'payment_payby'} eq 'CARD') ? ('CARD','DCRD') : ('CHEK','DCHK');
883 my ($cust_payby) = $cust_main->cust_payby(@search_payby);
885 $return{payname} = $cust_payby->payname
886 || ( $cust_main->first. ' '. $cust_main->get('last') );
887 $return{custpaybynum} = $cust_payby->custpaybynum;
889 if ( $cust_payby->payby =~ /^(CARD|DCRD)$/ ) {
890 $return{card_type} = cardtype($cust_payby->payinfo);
891 $return{payinfo} = $cust_payby->paymask;
893 @return{'month', 'year'} = $cust_payby->paydate_monthyear;
897 if ( $cust_payby->payby =~ /^(CHEK|DCHK)$/ ) {
898 my ($payinfo1, $payinfo2) = split '@', $cust_payby->paymask;
899 $return{payinfo1} = $payinfo1;
900 $return{payinfo2} = $payinfo2;
901 $return{paytype} = $cust_payby->paytype;
902 $return{paystate} = $cust_payby->paystate;
903 $return{payname} = $cust_payby->payname; # override 'first/last name' default from above, if any. Is instution-name here. (#15819)
908 if ( $conf->config('prepayment_discounts-credit_type') ) {
910 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
913 #doubleclick protection
915 $return{payunique} = "webui-MyAccount-$_date-$$-". rand() * 2**32; #new
916 $return{paybatch} = $return{payunique}; #back compat
918 $return{credit_card_surcharge_percentage} = $conf->config('credit-card-surcharge-percentage', $cust_main->agentnum);
919 $return{credit_card_surcharge_flatfee} = $conf->config('credit-card-surcharge-flatfee', $cust_main->agentnum);
921 return { 'error' => '',
927 #some false laziness with httemplate/process/payment.cgi - look there for
928 #ACH and CVV support stuff
930 sub validate_payment {
933 my $session = _cache->get($p->{'session_id'})
934 or return { 'error' => "Can't resume session" }; #better error message
936 my $custnum = $session->{'custnum'};
938 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
939 or return { 'error' => "unknown custnum $custnum" };
941 $p->{'amount'} =~ /^\s*(\d+(\.\d{2})?)\s*$/
942 or return { 'error' => gettext('illegal_amount') };
944 return { error => 'Amount must be greater than 0' } unless $amount > 0;
946 #false laziness w/tr-amount_fee.html, but we don't want selfservice users
947 #changing the hidden form values
948 my $conf = new FS::Conf;
949 my $fee_display = $conf->config('selfservice_process-display') || 'add';
950 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
951 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
952 if ( $fee_display eq 'add'
954 and ! $fee_skip_first || scalar($cust_main->cust_pay)
957 my $fee_pkg = qsearchs('part_pkg', { pkgpart=>$fee_pkgpart } );
958 $amount = sprintf('%.2f', $amount + $fee_pkg->option('setup_fee') );
961 $p->{'discount_term'} =~ /^\s*(\d*)\s*$/
962 or return { 'error' => gettext('illegal_discount_term'). ': '. $p->{'discount_term'} };
963 my $discount_term = $1;
965 $p->{'payname'} =~ /^([\w \,\.\-\']+)$/
966 or return { 'error' => gettext('illegal_name'). " payname: ". $p->{'payname'} };
969 $p->{'payunique'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
970 or return { 'error' => gettext('illegal_text'). " payunique: ". $p->{'payunique'} };
973 $p->{'paybatch'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
974 or return { 'error' => gettext('illegal_text'). " paybatch: ". $p->{'paybatch'} };
977 $payunique = $paybatch if ! length($payunique) && length($paybatch);
979 $p->{'payby'} ||= 'CARD';
980 $p->{'payby'} =~ /^([A-Z]{4})$/
981 or return { 'error' => "illegal_payby " . $p->{'payby'} };
984 #false laziness w/process/payment.cgi
987 my $replace_cust_payby;
988 if ( $payby eq 'CHEK' || $payby eq 'DCHK' ) {
990 $p->{'payinfo1'} =~ /^([\dx]+)$/
991 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
993 $p->{'payinfo2'} =~ /^([\dx]+)$/
994 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
996 $payinfo = $payinfo1. '@'. $payinfo2;
999 foreach my $cust_payby ($cust_main->cust_payby('CHEK','DCHK')) {
1000 if ( $cust_payby->paymask eq $payinfo ) {
1001 $payinfo = $cust_payby->payinfo;
1002 $replace_cust_payby = $cust_payby;
1008 if ($conf->exists('selfservice-ACH_info_readonly') && !$achonfile) {
1009 return { 'error' => "You are not allowed to change your payment information." };
1012 } elsif ( $payby eq 'CARD' || $payby eq 'DCRD' ) {
1014 $payinfo = $p->{'payinfo'};
1018 #more intelligent matching will be needed here if you change
1019 #card_masking_method and don't remove existing paymasks
1020 foreach my $cust_payby ($cust_main->cust_payby('CARD','DCRD')) {
1021 if ( $cust_payby->paymask eq $payinfo ) {
1022 $payinfo = $cust_payby->payinfo;
1023 $replace_cust_payby = $cust_payby;
1029 $payinfo =~ s/\D//g;
1030 $payinfo =~ /^(\d{13,19}|\d{8,9})$/
1031 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1035 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1036 return { 'error' => gettext('unknown_card_type') }
1037 if !$cust_main->tokenized($payinfo) && cardtype($payinfo) eq "Unknown";
1039 if ( length($p->{'paycvv'}) && $p->{'paycvv'} !~ /^\s*$/ ) {
1040 if ( cardtype($payinfo) eq 'American Express card' ) {
1041 $p->{'paycvv'} =~ /^\s*(\d{4})\s*$/
1042 or return { 'error' => "CVV2 (CID) for American Express cards is four digits." };
1045 $p->{'paycvv'} =~ /^\s*(\d{3})\s*$/
1046 or return { 'error' => "CVV2 (CVC2/CID) is three digits." };
1049 } elsif ( $conf->exists('selfservice-onfile_require_cvv') ) {
1050 return { 'error' => 'CVV2 is required' };
1051 } elsif ( !$onfile && $conf->exists('selfservice-require_cvv') ) {
1052 return { 'error' => 'CVV2 is required' };
1056 die "unknown payby $payby";
1059 my %payby2fields = (
1060 'CARD' => [ qw( paystart_month paystart_year payissue payip
1061 address1 address2 city state zip country ) ],
1062 'CHEK' => [ qw( ss paytype paystate stateid stateid_state payip ) ],
1065 my %replace = ( 'replace' => $replace_cust_payby, );
1068 $card_type = cardtype($payinfo) if $payby eq 'CARD';
1071 'cust_main' => $cust_main, #XXX or just custnum??
1072 'amount' => sprintf('%.2f', $amount),
1074 'payinfo' => $payinfo,
1075 'paymask' => FS::payinfo_Mixin->mask_payinfo( $payby, $payinfo ),
1076 'card_type' => $card_type,
1077 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01',
1078 'paydate_pretty' => $p->{'month'}. ' / '. $p->{'year'},
1079 'month' => $p->{'month'},
1080 'year' => $p->{'year'},
1081 'payname' => $payname,
1082 'payunique' => $payunique,
1083 'paybatch' => $paybatch,
1084 'paycvv' => $paycvv,
1085 'payname' => $payname,
1086 'discount_term' => $discount_term,
1087 'pkgnum' => $session->{'pkgnum'},
1089 map { $_ => $p->{$_} } ( @{ $payby2fields{$payby} },
1099 my $validate = validate_payment($p);
1100 return $validate if $validate->{'error'};
1102 my $conf = new FS::Conf;
1103 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour'; #?
1104 _cache->set( 'payment_'.$p->{'session_id'}, $validate, $timeout );
1106 +{ map { $_=>$validate->{$_} }
1107 qw( card_type paymask payname paydate_pretty month year amount
1108 address1 address2 city state zip country
1114 sub process_stored_payment {
1117 my $session_id = $p->{'session_id'};
1119 my $payment_info = _cache->get( "payment_$session_id" )
1120 or return { 'error' => "Can't resume session" }; #better error message
1122 do_process_payment($payment_info);
1126 sub process_payment {
1129 my $payment_info = validate_payment($p);
1130 return $payment_info if $payment_info->{'error'};
1132 do_process_payment($payment_info);
1136 sub do_process_payment {
1137 my $validate = shift;
1139 my $cust_main = $validate->{'cust_main'};
1141 my $amount = delete $validate->{'amount'};
1144 my $payby = delete $validate->{'payby'};
1146 if ( $validate->{'save'} ) {
1149 foreach my $field ( qw( auto payinfo paymask payname payip ) ) {
1150 $saveopt{$field} = $validate->{$field};
1153 if ( $payby eq 'CARD' ) {
1154 my $bill_location = FS::cust_location->new({
1155 map { $_ => $validate->{$_} }
1156 qw(address1 address2 city state country zip)
1158 $saveopt{'bill_location'} = $bill_location;
1159 foreach my $field ( qw( paydate paystart_month paystart_year payissue ) ) {
1160 $saveopt{$field} = $validate->{$field};
1163 # stateid/stateid_state won't be saved, might be broken as of 4.x
1164 foreach my $field ( qw( paytype paystate ) ) {
1165 $saveopt{$field} = $validate->{$field};
1169 my $error = $cust_main->save_cust_payby(
1170 'payment_payby' => $payby,
1171 'replace' => $validate->{'replace'}, # cust_payby object to replace
1176 #no, this causes customers to process their payments again
1177 #return { 'error' => $error };
1178 #XXX just warn verosely for now so i can figure out how these happen in
1179 # the first place, eventually should redirect them to the "change
1180 #address" page but indicate if the payment processed?
1181 delete($validate->{'payinfo'}); #don't want to log this!
1182 warn "WARNING: error changing customer info when processing payment (not returning to customer as a processing error): $error\n".
1184 "SAVEOPT: ".Dumper(\%saveopt)."\n".
1185 "CUST_MAIN: ". Dumper($cust_main)."\n".
1186 "PACKET: ". Dumper($validate)."\n";
1190 my $error = $cust_main->realtime_bop( $FS::payby::payby2bop{$payby}, $amount,
1194 'paynum_ref' => \$paynum,
1197 return { 'error' => $error } if $error;
1199 #no error, so order the fee package if applicable...
1200 my $conf = new FS::Conf;
1201 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
1202 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
1204 if ( $fee_pkgpart and ! $fee_skip_first || scalar($cust_main->cust_pay) ) {
1206 my $cust_pkg = new FS::cust_pkg { 'pkgpart' => $fee_pkgpart };
1208 $error = $cust_main->order_pkg( 'cust_pkg' => $cust_pkg );
1209 return { 'error' => "payment processed successfully, but error ordering fee: $error" }
1212 #and generate an invoice for it now too
1213 $error = $cust_main->bill( 'pkg_list' => [ $cust_pkg ] );
1214 return { 'error' => "payment processed and fee ordered successfully, but error billing fee: $error" }
1219 $cust_main->apply_payments;
1222 my $receipt_html = '';
1224 # currently supported for realtime CC only; send receipt data to SS
1225 $cust_pay = qsearchs('cust_pay', { 'paynum' => $paynum } );
1228 <TABLE BGCOLOR="#cccccc" BORDER=0 CELLSPACING=2>
1231 <TD ALIGN="right">Payment#</TD>
1232 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->paynum . qq!</B></TD>
1236 <TD ALIGN="right">Date</TD>
1238 <TD BGCOLOR="#FFFFFF"><B>! .
1239 time2str("%a %b %o, %Y %r", $cust_pay->_date)
1245 <TD ALIGN="right">Amount</TD>
1246 <TD BGCOLOR="#FFFFFF"><B>! . sprintf('%.2f', $cust_pay->paid) . qq!</B></TD>
1251 <TD ALIGN="right">Payment method</TD>
1252 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->payby_name .' #'. $cust_pay->paymask
1265 'amount' => sprintf('%.2f', $cust_pay->paid),
1266 'date' => $cust_pay->_date,
1267 'date_pretty' => time2str('%Y-%m-%d', $cust_pay->_date),
1268 'time_pretty' => time2str('%T', $cust_pay->_date),
1269 'auth_num' => $cust_pay->auth,
1270 'order_num' => $cust_pay->order_number,
1271 'receipt_html' => $receipt_html,
1278 'receipt_html' => '',
1285 sub realtime_collect {
1288 my $session = _cache->get($p->{'session_id'})
1289 or return { 'error' => "Can't resume session" }; #better error message
1291 my $custnum = $session->{'custnum'};
1293 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1294 or return { 'error' => "unknown custnum $custnum" };
1297 if ( $p->{'amount'} ) {
1298 $amount = $p->{'amount'};
1300 elsif ( $session->{'pkgnum'} ) {
1301 $amount = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
1304 $amount = $cust_main->balance;
1307 my $error = $cust_main->realtime_collect(
1308 'method' => $p->{'method'},
1309 'amount' => $amount,
1310 'pkgnum' => $session->{'pkgnum'},
1311 'session_id' => $p->{'session_id'},
1315 return { 'error' => $error } unless ref( $error );
1317 return { 'error' => '', amount => $amount, %$error };
1320 sub start_thirdparty {
1322 my $session = _cache->get($p->{'session_id'})
1323 or return { 'error' => "Can't resume session" }; #better error message
1324 my $custnum = $session->{'custnum'};
1325 my $cust_main = FS::cust_main->by_key($custnum);
1327 my $amount = $p->{'amount'}
1328 or return { error => 'no amount' };
1330 my $result = $cust_main->create_payment(
1331 'method' => $p->{'method'},
1332 'amount' => $p->{'amount'},
1333 'pkgnum' => $session->{'pkgnum'},
1334 'session_id' => $p->{'session_id'},
1337 if ( ref($result) ) { # hashref or error
1340 return { error => $result };
1344 sub finish_thirdparty {
1346 my $session_id = delete $p->{'session_id'};
1347 my $session = _cache->get($session_id)
1348 or return { 'error' => "Can't resume session" };
1349 my $custnum = $session->{'custnum'};
1350 my $cust_main = FS::cust_main->by_key($custnum);
1352 if ( $p->{_cancel} ) {
1353 # customer backed out of making a payment
1354 return $cust_main->cancel_payment( $session_id );
1356 my $result = $cust_main->execute_payment( $session_id, %$p );
1357 if ( ref($result) ) {
1360 return { error => $result };
1364 sub process_payment_order_pkg {
1367 my $hr = process_payment($p);
1368 return $hr if $hr->{'error'};
1373 sub process_payment_order_renew {
1376 my $hr = process_payment($p);
1377 return $hr if $hr->{'error'};
1382 sub process_prepay {
1386 my $session = _cache->get($p->{'session_id'})
1387 or return { 'error' => "Can't resume session" }; #better error message
1391 my $custnum = $session->{'custnum'};
1393 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1394 or return { 'error' => "unknown custnum $custnum" };
1396 my( $amount, $seconds, $upbytes, $downbytes, $totalbytes ) = ( 0, 0, 0, 0, 0 );
1397 my $error = $cust_main->recharge_prepay( $p->{'prepaid_cardnum'},
1405 return { 'error' => $error } if $error;
1407 return { 'error' => '',
1408 'amount' => $amount,
1409 'seconds' => $seconds,
1410 'duration' => duration_exact($seconds),
1411 'upbytes' => $upbytes,
1412 'upload' => FS::UI::bytecount::bytecount_unexact($upbytes),
1413 'downbytes' => $downbytes,
1414 'download' => FS::UI::bytecount::bytecount_unexact($downbytes),
1415 'totalbytes'=> $totalbytes,
1416 'totalload' => FS::UI::bytecount::bytecount_unexact($totalbytes),
1423 my $session = _cache->get($p->{'session_id'})
1424 or return { 'error' => "Can't resume session" }; #better error message
1426 my $custnum = $session->{'custnum'};
1428 my $invnum = $p->{'invnum'};
1430 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1431 'custnum' => $custnum } )
1432 or return { 'error' => "Can't find invnum" };
1436 return { 'error' => '',
1437 'invnum' => $invnum,
1438 'invoice_text' => join('', $cust_bill->print_text ),
1439 'invoice_html' => $cust_bill->print_html( { unsquelch_cdr => 1 } ),
1446 my $session = _cache->get($p->{'session_id'})
1447 or return { 'error' => "Can't resume session" }; #better error message
1449 my $custnum = $session->{'custnum'};
1451 my $invnum = $p->{'invnum'};
1453 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1454 'custnum' => $custnum } )
1455 or return { 'error' => "Can't find invnum" };
1459 return { 'error' => '',
1460 'invnum' => $invnum,
1461 'invoice_pdf' => $cust_bill->print_pdf({
1462 'unsquelch_cdr' => 1,
1463 'locale' => $p->{'locale'},
1469 sub legacy_invoice {
1471 my $session = _cache->get($p->{'session_id'})
1472 or return { 'error' => "Can't resume session" }; #better error message
1474 my $custnum = $session->{'custnum'};
1476 my $legacyinvnum = $p->{'legacyinvnum'};
1479 'legacyinvnum' => $legacyinvnum,
1480 'custnum' => $custnum,
1483 my $legacy_cust_bill =
1484 qsearchs('legacy_cust_bill', { %hash, 'locale' => $p->{'locale'} } )
1485 || qsearchs('legacy_cust_bill', \%hash )
1486 or return { 'error' => "Can't find legacyinvnum" };
1490 return { 'error' => '',
1491 'legacyinvnum' => $legacyinvnum,
1492 'legacyid' => $legacy_cust_bill->legacyid,
1493 'invoice_html' => $legacy_cust_bill->content_html,
1498 sub legacy_invoice_pdf {
1500 my $session = _cache->get($p->{'session_id'})
1501 or return { 'error' => "Can't resume session" }; #better error message
1503 my $custnum = $session->{'custnum'};
1505 my $legacyinvnum = $p->{'legacyinvnum'};
1507 my $legacy_cust_bill = qsearchs('legacy_cust_bill', {
1508 'legacyinvnum' => $legacyinvnum,
1509 'custnum' => $custnum,
1510 }) or return { 'error' => "Can't find legacyinvnum" };
1514 return { 'error' => '',
1515 'legacyinvnum' => $legacyinvnum,
1516 'legacyid' => $legacy_cust_bill->legacyid,
1517 'invoice_pdf' => $legacy_cust_bill->content_pdf,
1525 #sessioning for this? how do we get the session id to the backend invoice
1526 # template so it can add it to the link, blah
1529 if ( $p->{'invnum'} ) {
1530 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $p->{'invnum'} } )
1531 or return { 'error' => 'unknown invnum' };
1532 $agentnum = $cust_bill->cust_main->agentnum;
1535 my $templatename = $p->{'template'} || $p->{'templatename'};
1537 #false laziness-ish w/view/cust_bill-logo.cgi
1539 my $conf = new FS::Conf;
1540 if ( $templatename =~ /^([^\.\/]*)$/ && $conf->exists("logo_$1.png") ) {
1541 $templatename = "_$1";
1546 my $filename = "logo$templatename.png";
1548 return { 'error' => '',
1549 'logo' => $conf->config_binary($filename, $agentnum),
1550 'content_type' => 'image/png', #should allow gif, jpg too
1556 my $session = _cache->get($p->{'session_id'})
1557 or return { 'error' => "Can't resume session" }; #better error message
1559 my $custnum = $session->{'custnum'};
1561 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1562 or return { 'error' => "unknown custnum $custnum" };
1564 my $conf = new FS::Conf;
1566 my @legacy_cust_bill = $cust_main->legacy_cust_bill;
1568 my @cust_bill = grep ! $_->hide, $cust_main->cust_bill;
1573 #not super efficient, we also run cust_bill_pay/cust_credited inside owed
1574 my @payments_and_credits = sort {$b->_date <=> $a->_date} ($_->cust_bill_pay,$_->cust_credited);
1575 my $owed = $_->owed;
1577 +{ 'invnum' => $_->invnum,
1578 '_date' => $_->_date,
1579 'date' => time2str("%b %o, %Y", $_->_date),
1580 'date_short' => time2str("%m-%d-%Y", $_->_date),
1581 'previous' => sprintf('%.2f', ($_->previous)[0]),
1582 'charged' => sprintf('%.2f', $_->charged),
1583 'owed' => sprintf('%.2f', $owed),
1584 'balance' => sprintf('%.2f', $balance),
1585 'lastpay' => @payments_and_credits
1586 ? time2str("%b %o, %Y", $payments_and_credits[0]->_date)
1592 return { 'error' => '',
1593 'balance' => $cust_main->balance,
1594 'money_char' => $conf->config("money_char") || '$',
1595 'invoices' => $invoices,
1596 'legacy_invoices' => [
1598 +{ 'legacyinvnum' => $_->legacyinvnum,
1599 'legacyid' => $_->legacyid,
1600 '_date' => $_->_date,
1601 'date' => time2str("%b %o, %Y", $_->_date),
1602 'date_short' => time2str("%m-%d-%Y", $_->_date),
1603 'charged' => sprintf('%.2f', $_->charged),
1604 'has_content' => ( length($_->content_pdf)
1605 || length($_->content_html) ),
1615 my $session = _cache->get($p->{'session_id'})
1616 or return { 'error' => "Can't resume session" }; #better error message
1618 my $custnum = $session->{'custnum'};
1620 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1621 or return { 'error' => "unknown custnum $custnum" };
1623 return { 'error' => '',
1624 'balance' => $cust_main->balance,
1625 'money_char' => FS::Conf->new->config("money_char") || '$',
1626 'payments' => [ map $_->SSAPI_getinfo, $cust_main->cust_pay ],
1630 sub payment_receipt {
1632 my $session = _cache->get($p->{'session_id'})
1633 or return { 'error' => "Can't resume session" }; #better error message
1635 my $custnum = $session->{'custnum'};
1637 my $cust_pay = qsearchs('cust_pay', { 'custnum' => $custnum,
1638 'paynum' => $p->{'paynum'},
1641 or return { 'error' => "unknown payment ". $p->{'paynum'} };
1645 %{ $cust_pay->SSAPI_getinfo },
1652 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1653 return { 'error' => $session } if $context eq 'error';
1655 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1656 or return { 'error' => "unknown custnum $custnum" };
1660 my $cust_payby = $_;
1662 map { $_ => $cust_payby->$_ }
1663 qw( custpaybynum weight payby paymask paydate
1664 payname paystate paytype
1668 $cust_main->cust_payby
1676 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1677 return { 'error' => $session } if $context eq 'error';
1679 #XXX payinfo1 + payinfo2 for CHEK?
1680 #or take the opportunity to use separate, more well- named fields?
1681 if ($p->{'payby'} eq 'CHEK') {
1682 $p->{'payinfo1'} =~ /^([\dx]+)$/
1683 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1685 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1686 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1688 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1691 my $cust_payby = new FS::cust_payby {
1692 'custnum' => $custnum,
1693 map { $_ => $p->{$_} } qw( weight payby payinfo paycvv paydate payname
1694 paystate paytype payip
1698 my $error = $cust_payby->insert;
1700 return { 'error' => $error };
1702 return { 'custpaybynum' => $cust_payby->custpaybynum };
1710 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1711 return { 'error' => $session } if $context eq 'error';
1713 if ($p->{'payby'} eq 'CHEK') {
1714 $p->{'payinfo1'} =~ /^([\dx]+)$/
1715 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1717 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1718 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1720 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1723 my $cust_payby = qsearchs('cust_payby', {
1724 'custnum' => $custnum,
1725 'custpaybynum' => $p->{'custpaybynum'},
1727 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1730 qw( weight payby payinfo paycvv paydate payname paystate paytype payip )
1732 next unless exists($p->{$field});
1733 $cust_payby->set($field,$p->{$field});
1736 my $error = $cust_payby->replace;
1738 return { 'error' => $error };
1740 return { 'custpaybynum' => $cust_payby->custpaybynum };
1748 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1749 return { 'error' => $session } if $context eq 'error';
1751 my $cust_payby = qsearchs('cust_payby', {
1752 'custnum' => $custnum,
1753 'custpaybynum' => $p->{'custpaybynum'},
1755 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1757 return { 'error' => $cust_payby->verify };
1764 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1765 return { 'error' => $session } if $context eq 'error';
1767 my $cust_payby = qsearchs('cust_payby', {
1768 'custnum' => $custnum,
1769 'custpaybynum' => $p->{'custpaybynum'},
1771 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1773 my $conf = new FS::Conf;
1774 if (($cust_payby->payby eq "DCHK" || $cust_payby->payby eq "CHEK") && $conf->exists('selfservice-ACH_info_readonly')) {
1775 return { 'error' => "Sorry you do not have permission to delete bank information." };
1778 return { 'error' => $cust_payby->delete };
1784 my $session = _cache->get($p->{'session_id'})
1785 or return { 'error' => "Can't resume session" }; #better error message
1787 my $custnum = $session->{'custnum'};
1789 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1790 or return { 'error' => "unknown custnum $custnum" };
1792 my @errors = $cust_main->cancel( 'quiet'=>1 );
1794 my $error = scalar(@errors) ? join(' / ', @errors) : '';
1796 return { 'error' => $error };
1803 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1804 return { 'error' => $session } if $context eq 'error';
1806 my $pkg = qsearchs({
1807 'table' => 'cust_pkg',
1808 'addl_from' => 'LEFT JOIN part_pkg USING ( pkgpart )',
1810 'custnum' => $custnum,
1811 'pkgnum' => $p->{'pkgnum'},
1814 or return {'error' => 'unknown pkg num $pkgnum'};
1817 pkg_label => $pkg->pkg,
1818 pkgpart => $pkg->pkgpart,
1819 classnum => $pkg->classnum,
1827 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1828 return { 'error' => $session } if $context eq 'error';
1830 my $search = { 'custnum' => $custnum };
1831 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1832 my $cust_main = qsearchs('cust_main', $search )
1833 or return { 'error' => "unknown custnum $custnum" };
1835 my $conf = new FS::Conf;
1836 my $immutable = $conf->exists('selfservice_immutable-package');
1838 # the duplication below is necessary:
1839 # 1. to maintain the current buggy behaviour wrt the cust_pkg and part_pkg
1840 # hashes overwriting each other (setup and no_auto fields). Fixing that is a
1841 # non-backwards-compatible change breaking the software of anyone using the API
1842 # instead of the stock selfservice
1843 # 2. to return cancelled packages as well - for wholesale and non-wholesale
1844 if( $conf->exists('selfservice_server-view-wholesale') ) {
1845 return { 'svcnum' => $session->{'svcnum'},
1846 'custnum' => $custnum,
1847 'cust_pkg' => [ map {
1849 immutable => $immutable,
1850 part_pkg => [ map $_->hashref, $_->part_pkg ],
1852 [ map $_->hashref, $_->available_part_svc ],
1854 [ map { my $ref = { $_->hash,
1855 label => [ $_->label ],
1857 $ref->{_password} = $_->svc_x->_password
1858 if $context eq 'agent'
1859 && $conf->exists('agent-showpasswords')
1860 && $_->part_svc->svcdb eq 'svc_acct';
1865 } $cust_main->cust_pkg
1868 small_custview( $cust_main, $conf->config('countrydefault') ),
1869 'wholesale_view' => 1,
1870 'login_svcpart' => [ $conf->config('selfservice_server-login_svcpart') ],
1871 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1872 'lnp' => $conf->exists('svc_phone-lnp'),
1876 { 'svcnum' => $session->{'svcnum'},
1877 'custnum' => $custnum,
1878 'cust_pkg' => [ map {
1879 my $primary_cust_svc = $_->primary_cust_svc;
1882 immutable => $immutable,
1883 pkg_label => $_->pkg_locale,
1884 status => $_->status,
1885 statuscolor => $_->statuscolor,
1887 [ map { $_->hashref }
1888 grep { $_->selfservice_access ne 'hidden' }
1889 $_->available_part_svc
1892 [ map { my $ref = { $_->hash,
1893 label => [ $_->label ],
1895 $ref->{_password} = $_->svc_x->_password
1896 if $context eq 'agent'
1897 && $conf->exists('agent-showpasswords')
1898 && $_->part_svc->svcdb eq 'svc_acct';
1899 $ref->{svchash} = { $_->svc_x->hash } if
1900 $_->part_svc->svcdb eq 'svc_phone';
1901 $ref->{svchash}->{svcpart} = $_->part_svc->svcpart
1902 if $_->part_svc->svcdb eq 'svc_phone'; # hack
1905 grep { $_->part_svc->selfservice_access ne 'hidden' }
1910 ? { $primary_cust_svc->hash,
1911 label => [ $primary_cust_svc->label ],
1912 finger => $primary_cust_svc->svc_x->finger, #uuh
1913 $primary_cust_svc->part_svc->hash,
1917 } $cust_main->ncancelled_pkgs
1920 small_custview( $cust_main, $conf->config('countrydefault') ),
1921 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1929 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1930 return { 'error' => $session } if $context eq 'error';
1932 my $conf = new FS::Conf;
1934 my $hide_usage = $conf->exists('selfservice_hide-usage') ? 1 : 0;
1935 my $search = { 'custnum' => $custnum };
1936 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1937 my $cust_main = qsearchs('cust_main', $search )
1938 or return { 'error' => "unknown custnum $custnum" };
1940 my $pkgnum = $session->{'pkgnum'} || $p->{'pkgnum'} || '';
1941 if ( ! $pkgnum && $p->{'svcnum'} ) {
1942 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $p->{'svcnum'} } );
1943 $pkgnum = $cust_svc->pkgnum if $cust_svc;
1947 my @cust_pkg_usage = ();
1948 foreach my $cust_pkg ( $p->{'ncancelled'}
1949 ? $cust_main->ncancelled_pkgs
1950 : $cust_main->unsuspended_pkgs ) {
1951 next if $pkgnum && $cust_pkg->pkgnum != $pkgnum;
1952 push @cust_svc, @{[ $cust_pkg->cust_svc ]}; #@{[ ]} to force array context
1953 push @cust_pkg_usage, $cust_pkg->cust_pkg_usage;
1956 @cust_svc = grep { $_->part_svc->selfservice_access ne 'hidden' } @cust_svc;
1959 foreach (@cust_pkg_usage) {
1960 my $part = $_->part_pkg_usage;
1961 my $tag = $part->description . ($part->shared ? 1 : 0);
1962 my $row = $usage_pools{$tag}
1963 ||= [ $part->description, 0, 0, $part->shared ? 1 : 0 ];
1964 $row->[1] += sprintf('%.1f', $_->minutes); # minutes remaining
1965 $row->[2] += $part->minutes; # minutes total
1967 } # otherwise just leave them empty
1969 if ( $p->{'svcdb'} ) {
1970 my $svcdb = ref($p->{'svcdb'}) eq 'HASH'
1972 : ref($p->{'svcdb'}) eq 'ARRAY'
1973 ? { map { $_=>1 } @{ $p->{'svcdb'} } }
1974 : { $p->{'svcdb'} => 1 };
1975 @cust_svc = grep $svcdb->{ $_->part_svc->svcdb }, @cust_svc
1978 #@svc_x = sort { $a->domain cmp $b->domain || $a->username cmp $b->username }
1981 my @svcs; # stuff to return to the client
1982 my %bytes_used_total; # for _used columns only
1983 foreach my $cust_svc (@cust_svc) {
1984 my $svc_x = $cust_svc->svc_x;
1985 my($label, $value) = $cust_svc->label;
1986 my $part_svc = $cust_svc->part_svc;
1987 my $svcdb = $part_svc->svcdb;
1988 my $cust_pkg = $cust_svc->cust_pkg;
1989 my $part_pkg = $cust_pkg->part_pkg;
1992 'svcnum' => $cust_svc->svcnum,
1993 'display_svcnum' => $cust_svc->display_svcnum,
1997 'pkg_label' => $cust_pkg->pkg_locale,
1998 'pkg_status' => $cust_pkg->status,
1999 'readonly' => ($part_svc->selfservice_access eq 'readonly'),
2002 # would it make sense to put this in a svc_* method?
2004 if (!$hide_usage and grep(/^$svcdb$/, qw(svc_acct svc_broadband)) and $part_svc->part_export_usage) {
2005 my $last_bill = $cust_pkg->last_bill || 0;
2007 my $up_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctInputOctets');
2008 my $down_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctOutputOctets');
2011 'seconds_used' => $cust_svc->seconds_since_sqlradacct($last_bill,$now),
2012 'upbytes_used' => display_bytecount($up_used),
2013 'downbytes_used' => display_bytecount($down_used),
2014 'totalbytes_used' => display_bytecount($up_used + $down_used)
2016 $bytes_used_total{'seconds_used'} += $hash{'seconds_used'};
2017 $bytes_used_total{'upbytes_used'} += $up_used;
2018 $bytes_used_total{'downbytes_used'} += $down_used;
2019 $bytes_used_total{'totalbytes_used'} += $up_used + $down_used;
2022 if ( $svcdb eq 'svc_acct' ) {
2023 foreach (qw(username email finger seconds)) {
2024 $hash{$_} = $svc_x->$_;
2030 'upbytes' => display_bytecount($svc_x->upbytes),
2031 'downbytes' => display_bytecount($svc_x->downbytes),
2032 'totalbytes' => display_bytecount($svc_x->totalbytes),
2034 'recharge_amount' => $part_pkg->option('recharge_amount',1),
2035 'recharge_seconds' => $part_pkg->option('recharge_seconds',1),
2036 'recharge_upbytes' =>
2037 display_bytecount($part_pkg->option('recharge_upbytes',1)),
2038 'recharge_downbytes' =>
2039 display_bytecount($part_pkg->option('recharge_downbytes',1)),
2040 'recharge_totalbytes' =>
2041 display_bytecount($part_pkg->option('recharge_totalbytes',1)),
2046 } elsif ( $svcdb eq 'svc_dsl' ) {
2048 $hash{'phonenum'} = $svc_x->phonenum;
2049 if ( $svc_x->first || $svc_x->get('last') || $svc_x->company ) {
2050 $hash{'name'} = $svc_x->first. ' '. $svc_x->get('last');
2051 $hash{'name'} = $svc_x->company. ' ('. $hash{'name'}. ')'
2054 $hash{'name'} = $cust_main->name;
2056 # no usage to hide here
2058 } elsif ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2060 # could potentially show lots of things...
2061 $hash{'outbound'} = 1;
2062 $hash{'inbound'} = 0;
2063 if ( $svcdb eq 'svc_phone' ) {
2064 if ( $part_pkg->plan eq 'voip_inbound' ) {
2065 $hash{'outbound'} = 0;
2066 $hash{'inbound'} = 1;
2067 } elsif ( $part_pkg->option('selfservice_inbound_format')
2068 or $conf->config('selfservice-default_inbound_cdr_format')
2070 $hash{'inbound'} = 1;
2073 foreach (qw(inbound outbound)) {
2074 # hmm...we can't filter by status here, because there might
2075 # not be cdr_terminations at all. have to go by date.
2076 # find all since the last bill date.
2077 # XXX cdr types? we are going to need them.
2079 my $sum_cdr = $svc_x->sum_cdrs(
2080 'inbound' => ( $_ eq 'inbound' ? 1 : 0 ),
2081 'begin' => ($cust_pkg->last_bill || 0),
2083 'disable_charged_party' => 1,
2085 $hash{$_} = $sum_cdr->hashref;
2088 } # not hiding usage
2092 } # foreach $cust_svc
2094 foreach my $field (keys %bytes_used_total) {
2095 if ($field =~ /bytes/) {
2096 $bytes_used_total{$field} = display_bytecount($bytes_used_total{$field});
2101 'svcnum' => $session->{'svcnum'},
2102 'custnum' => $custnum,
2103 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
2104 'view_usage_nodomain' => $conf->exists('selfservice-view_usage_nodomain'),
2106 'bytes_used_total' => \%bytes_used_total,
2108 map { $usage_pools{$_} }
2112 'hide_usage' => $hide_usage,
2117 sub _customer_svc_x {
2118 my($custnum, $svcnum, $table) = (shift, shift, shift);
2119 my $hashref = ref($svcnum) ? $svcnum : { 'svcnum' => $svcnum };
2121 $custnum =~ /^(\d+)$/ or die "illegal custnum";
2122 my $search = " AND custnum = $1";
2123 #$search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
2126 'table' => ($table || 'svc_acct'),
2127 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
2128 'LEFT JOIN cust_pkg USING ( pkgnum ) ',#.
2129 #'LEFT JOIN cust_main USING ( custnum ) ',
2130 'hashref' => $hashref,
2131 'extra_sql' => $search, #important
2136 sub svc_status_html {
2139 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2140 return { 'error' => $session } if $context eq 'error';
2142 #XXX only svc_dsl for now
2143 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl')
2144 or return { 'error' => "Service not found" };
2146 my $html = $svc_x->getstatus_html;
2148 return { 'html' => $html };
2152 sub svc_status_hash {
2155 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2156 return { 'error' => $session } if $context eq 'error';
2158 #XXX only svc_acct for now
2159 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2160 or return { 'error' => "Service not found" };
2162 my ( $html, $hashref ) = $svc_x->export_getstatus;
2167 sub set_svc_status_hash { _svc_method_X(shift, 'export_setstatus') }
2168 sub set_svc_status_listadd { _svc_method_X(shift, 'export_setstatus_listadd') }
2169 sub set_svc_status_listdel { _svc_method_X(shift, 'export_setstatus_listdel') }
2170 sub set_svc_status_vacationadd { _svc_method_X(shift, 'export_setstatus_vacationadd') }
2171 sub set_svc_status_vacationdel { _svc_method_X(shift, 'export_setstatus_vacationdel') }
2174 my( $p, $method ) = @_;
2176 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2177 return { 'error' => $session } if $context eq 'error';
2179 #XXX only svc_acct for now
2180 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2181 or return { 'error' => "Service not found" };
2183 warn "$method ". join(' / ', map "$_=>".$p->{$_}, keys %$p )
2185 my $error = $svc_x->$method($p); #$p? returns error?
2186 return { 'error' => $error } if $error;
2188 return {}; #? { 'error' => '' }
2192 sub acct_forward_info {
2195 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2196 return { 'error' => $session } if $context eq 'error';
2198 my $svc_forward = _customer_svc_x( $custnum,
2199 { 'srcsvc' => $p->{'svcnum'} },
2202 or return { 'error' => '',
2206 return { 'error' => '',
2207 'dst' => $svc_forward->dst || $svc_forward->dstsvc_acct->email,
2212 sub process_acct_forward {
2214 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2215 return { 'error' => $session } if $context eq 'error';
2217 my $old = _customer_svc_x( $custnum,
2218 { 'srcsvc' => $p->{'svcnum'} },
2222 if ( $p->{'dst'} eq '' ) {
2224 my $error = $old->delete;
2225 return { 'error' => $error };
2227 return { 'error' => '' };
2230 my $new = new FS::svc_forward { 'srcsvc' => $p->{'svcnum'},
2231 'dst' => $p->{'dst'},
2236 $new->svcnum($old->svcnum);
2237 my $cust_svc = $old->cust_svc;
2238 $new->svcpart($old->svcpart);
2239 $new->pkgnuym($old->pkgnum);
2240 $error = $new->replace($old);
2242 my $conf = new FS::Conf;
2243 $new->svcpart($conf->config('selfservice-svc_forward_svcpart'));
2245 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
2246 or return { 'error' => 'No service' }; #how would we even get here?
2248 $new->pkgnum( $svc_acct->cust_svc->pkgnum );
2250 $error = $new->insert;
2253 return { 'error' => $error };
2257 sub list_dsl_devices {
2260 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2261 return { 'error' => $session } if $context eq 'error';
2263 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2264 or return { 'error' => "Service not found" };
2267 'devices' => [ map {
2268 +{ 'mac_addr' => $_->mac_addr };
2269 } $svc_dsl->dsl_device
2275 sub add_dsl_device {
2278 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2279 return { 'error' => $session } if $context eq 'error';
2281 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2282 or return { 'error' => "Service not found" };
2284 return { 'error' => 'No MAC address supplied' }
2285 unless length($p->{'mac_addr'});
2287 my $dsl_device = new FS::dsl_device { 'svcnum' => $svc_dsl->svcnum,
2288 'mac_addr' => scalar($p->{'mac_addr'}),
2290 my $error = $dsl_device->insert;
2291 return { 'error' => $error };
2295 sub delete_dsl_device {
2298 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2299 return { 'error' => $session } if $context eq 'error';
2301 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2302 or return { 'error' => "Service not found" };
2304 my $dsl_device = qsearchs('dsl_device', { 'svcnum' => $svc_dsl->svcnum,
2305 'mac_addr' => scalar($p->{'mac_addr'}),
2308 or return { 'error' => 'Unknown MAC address: '. $p->{'mac_addr'} };
2310 my $error = $dsl_device->delete;
2311 return { 'error' => $error };
2317 _usage_details( \&_port_graph, $p,
2318 'svcdb' => 'svc_port',
2323 my($svc_port, $begin, $end) = @_;
2325 my $pngOrError = $svc_port->graph_png( start=>$begin, end=> $end );
2326 push @usage, { 'png' => $pngOrError };
2330 sub _list_svc_usage {
2331 my($svc_acct, $begin, $end) = @_;
2333 foreach my $part_export (
2334 map { qsearch ( 'part_export', { 'exporttype' => $_ } ) }
2335 qw( sqlradius sqlradius_withdomain )
2337 push @usage, @ { $part_export->usage_sessions($begin, $end, $svc_acct) };
2342 sub list_svc_usage {
2343 _usage_details(\&_list_svc_usage, @_);
2346 sub _list_support_usage {
2347 my($svc_acct, $begin, $end) = @_;
2349 foreach ( grep { $begin <= $_->_date && $_->_date <= $end }
2350 qsearch('acct_rt_transaction', { 'svcnum' => $svc_acct->svcnum })
2352 push @usage, { 'seconds' => $_->seconds,
2353 'support' => $_->support,
2354 '_date' => $_->_date,
2355 'id' => $_->transaction_id,
2356 'creator' => $_->creator,
2357 'subject' => $_->subject,
2358 'status' => $_->status,
2359 'ticketid' => $_->ticketid,
2365 sub list_support_usage {
2366 _usage_details(\&_list_support_usage, @_);
2369 sub _list_cdr_usage {
2370 # XXX CDR type support...
2371 # XXX any way to do a paged search on this?
2372 # we have to return the results all at once...
2373 my($svc_x, $begin, $end, %opt) = @_;
2374 map [ $_->downstream_csv(%opt, 'keeparray' => 1) ],
2378 'disable_charged_party' => 1,
2383 sub list_cdr_usage {
2385 _usage_details( \&_list_cdr_usage, $p );
2388 sub _usage_details {
2389 my($callback, $p, %opt) = @_;
2390 my $conf = FS::Conf->new;
2392 if ( $conf->exists('selfservice_hide-usage') ) {
2393 return { 'error' => 'Viewing usage is not allowed.' };
2396 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2397 return { 'error' => $session } if $context eq 'error';
2399 my $search = { 'svcnum' => $p->{'svcnum'} };
2400 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2402 my $cust_svc = qsearchs( 'cust_svc', $search );
2403 return { 'error' => 'No service selected in list_svc_usage' }
2406 my $svc_x = $cust_svc->svc_x;
2407 my $svcdb = $svc_x->table;
2408 my $cust_pkg = $cust_svc->cust_pkg;
2409 my $freq = $cust_pkg->part_pkg->freq;
2412 if ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2414 if ( $p->{inbound} ) {
2415 $format = $cust_pkg->part_pkg->option('selfservice_inbound_format')
2416 || $conf->config('selfservice-default_inbound_cdr_format')
2417 || 'source_default';
2418 $callback_opt{inbound} = 1;
2420 $format = $cust_pkg->part_pkg->option('selfservice_format')
2421 || $conf->config('selfservice-default_cdr_format')
2425 $callback_opt{format} = $format;
2426 $callback_opt{use_clid} = 1;
2427 $header = [ split(',', FS::cdr::invoice_header($format) ) ];
2430 my $start = $cust_pkg->setup;
2431 #my $end = $cust_pkg->bill; # or time?
2434 unless ( $p->{beginning} ) {
2435 $p->{beginning} = $cust_pkg->last_bill;
2436 $p->{ending} = $end;
2439 die "illegal beginning" if $p->{beginning} !~ /^\d*$/;
2440 die "illegal ending" if $p->{ending} !~ /^\d*$/;
2442 my (@usage) = &$callback($svc_x, $p->{beginning}, $p->{ending},
2446 if ( $conf->exists('selfservice-hide_cdr_price') ) {
2447 # ugly kludge, I know
2448 my ($delete_col) = grep { $header->[$_] eq 'Price' } (0..scalar(@$header));
2449 if (defined $delete_col) {
2450 delete($_->[$delete_col]) foreach ($header, @usage);
2454 #kinda false laziness with FS::cust_main::bill, but perhaps
2455 #we should really change this bit to DateTime and DateTime::Duration
2457 #change this bit to use Date::Manip? CAREFUL with timezones (see
2458 # mailing list archive)
2459 my ($nsec,$nmin,$nhour,$nmday,$nmon,$nyear) =
2460 (localtime($p->{ending}) )[0,1,2,3,4,5];
2461 my ($psec,$pmin,$phour,$pmday,$pmon,$pyear) =
2462 (localtime($p->{beginning}) )[0,1,2,3,4,5];
2464 if ( $freq =~ /^\d+$/ ) {
2466 until ( $nmon < 12 ) { $nmon -= 12; $nyear++; }
2468 until ( $pmon >= 0 ) { $pmon += 12; $pyear--; }
2469 } elsif ( $freq =~ /^(\d+)w$/ ) {
2471 $nmday += $weeks * 7;
2472 $pmday -= $weeks * 7;
2473 } elsif ( $freq =~ /^(\d+)d$/ ) {
2477 } elsif ( $freq =~ /^(\d+)h$/ ) {
2482 return { 'error' => "unparsable frequency: ". $freq };
2485 my $previous = timelocal_nocheck($psec,$pmin,$phour,$pmday,$pmon,$pyear);
2486 my $next = timelocal_nocheck($nsec,$nmin,$nhour,$nmday,$nmon,$nyear);
2490 'svcnum' => $p->{svcnum},
2491 'beginning' => $p->{beginning},
2492 'ending' => $p->{ending},
2493 'inbound' => $p->{inbound},
2494 'previous' => ($previous > $start) ? $previous : $start,
2495 'next' => ($next < $end) ? $next : $end,
2496 'header' => $header,
2504 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2505 return { 'error' => $session } if $context eq 'error';
2507 my $search = { 'custnum' => $custnum };
2508 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2509 my $cust_main = qsearchs('cust_main', $search )
2510 or return { 'error' => "unknown custnum $custnum" };
2512 my $status = $cust_main->status;
2514 my %order_pkg_options = ();
2515 if ( $p->{locationnum} > 0 ) {
2516 $order_pkg_options{locationnum} = delete($p->{locationnum});
2517 } elsif ( $p->{address1} ) {
2518 $order_pkg_options{'cust_location'} = new FS::cust_location {
2519 map { $_ => $p->{$_} }
2520 qw( address1 address2 city county state zip country )
2524 #false laziness w/ClientAPI/Signup.pm
2526 my $cust_pkg = new FS::cust_pkg ( {
2527 'custnum' => $custnum,
2528 'pkgpart' => $p->{'pkgpart'},
2529 'quantity' => $p->{'quantity'} || 1,
2531 my $error = $cust_pkg->check;
2532 return { 'error' => $error } if $error;
2535 unless ( $p->{'svcpart'} eq 'none' ) {
2539 if ( $p->{'svcpart'} =~ /^(\d+)$/ ) {
2541 my $part_svc = qsearchs('part_svc', { 'svcpart' => $svcpart } );
2542 return { 'error' => "Unknown svcpart $svcpart" } unless $part_svc;
2543 $svcdb = $part_svc->svcdb;
2545 $svcdb = 'svc_acct';
2547 $svcpart ||= $cust_pkg->part_pkg->svcpart($svcdb);
2550 'svc_acct' => [ qw( username domsvc _password sec_phrase popnum ) ],
2551 'svc_domain' => [ qw( domain ) ],
2552 'svc_phone' => [ qw( phonenum pin sip_password phone_name ) ],
2553 'svc_external' => [ qw( id title ) ],
2554 'svc_pbx' => [ qw( id title ) ],
2557 my $svc_x = "FS::$svcdb"->new( {
2558 'svcpart' => $svcpart,
2559 map { $_ => $p->{$_} } @{$fields{$svcdb}}
2562 if ( $svcdb eq 'svc_acct' && exists($p->{"snarf_machine1"}) ) {
2565 while ( length($p->{"snarf_machine$snarfnum"}) ) {
2566 my $acct_snarf = new FS::acct_snarf ( {
2567 'machine' => $p->{"snarf_machine$snarfnum"},
2568 'protocol' => $p->{"snarf_protocol$snarfnum"},
2569 'username' => $p->{"snarf_username$snarfnum"},
2570 '_password' => $p->{"snarf_password$snarfnum"},
2573 push @acct_snarf, $acct_snarf;
2575 $svc_x->child_objects( \@acct_snarf );
2578 my $y = $svc_x->setdefault; # arguably should be in new method
2579 return { 'error' => $y } if $y && !ref($y);
2581 $error = $svc_x->check;
2582 return { 'error' => $error } if $error;
2588 $error = $cust_main->order_pkg(
2589 'cust_pkg' => $cust_pkg,
2594 return { 'error' => $error } if $error;
2596 my $conf = new FS::Conf;
2597 if ( $conf->exists('signup_server-realtime') ) {
2599 my $bill_error = _do_bop_realtime( $cust_main, $status, 'collect'=>$p->{run_bill_events} );
2602 $cust_pkg->cancel('quiet'=>1);
2605 $cust_pkg->reexport;
2609 $cust_pkg->reexport;
2612 my $svcnum = $svc[0] ? $svc[0]->svcnum : '';
2614 return { error=>'', pkgnum=>$cust_pkg->pkgnum, svcnum=>$svcnum };
2621 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2622 return { 'error' => $session } if $context eq 'error';
2624 my $conf = new FS::Conf;
2625 my $immutable = $conf->exists('selfservice_immutable-package');
2626 return { 'error' => "Package modification disabled" } if $immutable;
2628 my $search = { 'custnum' => $custnum };
2629 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2630 my $cust_main = qsearchs('cust_main', $search )
2631 or return { 'error' => "unknown custnum $custnum" };
2633 my $status = $cust_main->status;
2634 my $cust_pkg = qsearchs('cust_pkg', { 'pkgnum' => $p->{pkgnum} } )
2635 or return { 'error' => "unknown package $p->{pkgnum}" };
2637 #if someone does need self-service package change of suspended packages,
2638 # figure out how to be more discriminating
2639 return { error=>"Can't change a suspended package", pkgnum=>$cust_pkg->pkgnum}
2640 if $cust_pkg->status eq 'suspended';
2642 my $err_or_cust_pkg = $cust_pkg->change( 'pkgpart' => $p->{'pkgpart'},
2643 'quantity' => $p->{'quantity'} || 1,
2646 my $new_pkg = qsearchs('part_pkg', { 'pkgpart' => $p->{pkgpart} } )
2647 or return { 'error' => "unknown package $p->{pkgpart}" };
2649 return { error=>$err_or_cust_pkg, pkgnum=>$cust_pkg->pkgnum }
2650 unless ref($err_or_cust_pkg);
2653 if ( $conf->exists('signup_server-realtime') ) {
2655 my $bill_error = _do_bop_realtime( $cust_main, $status, 'no_invoice_void'=>1 );
2658 $err_or_cust_pkg->suspend;
2661 $err_or_cust_pkg->reexport;
2665 $err_or_cust_pkg->reexport;
2668 return { error => '', pkg => $new_pkg->pkg, pkgnum => $err_or_cust_pkg->pkgnum };
2672 sub order_recharge {
2675 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2676 return { 'error' => $session } if $context eq 'error';
2678 my $search = { 'custnum' => $custnum };
2679 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2680 my $cust_main = qsearchs('cust_main', $search )
2681 or return { 'error' => "unknown custnum $custnum" };
2683 my $status = $cust_main->status;
2684 my $cust_svc = qsearchs( 'cust_svc', { 'svcnum' => $p->{'svcnum'} } )
2685 or return { 'error' => "unknown service " . $p->{'svcnum'} };
2687 my $svc_x = $cust_svc->svc_x;
2688 my $part_pkg = $cust_svc->cust_pkg->part_pkg;
2691 map { $_ =~ /^recharge_(.*)$/; $1, $part_pkg->option($_, 1) }
2692 qw ( recharge_seconds recharge_upbytes recharge_downbytes
2693 recharge_totalbytes );
2694 my $amount = $part_pkg->option('recharge_amount', 1);
2696 my ($l, $v, $d) = $cust_svc->label; # blah
2697 my $pkg = "Recharge $v";
2699 my $bill_error = $cust_main->charge($amount, $pkg,
2700 "time: $vhash{seconds}, up: $vhash{upbytes}," .
2701 "down: $vhash{downbytes}, total: $vhash{totalbytes}",
2702 $part_pkg->taxclass); #meh
2704 my $conf = new FS::Conf;
2705 if ( $conf->exists('signup_server-realtime') && !$bill_error ) {
2707 $bill_error = _do_bop_realtime( $cust_main, $status );
2712 my $error = $svc_x->recharge (\%vhash);
2713 return { 'error' => $error } if $error;
2717 my $error = $bill_error;
2718 $error ||= $svc_x->recharge (\%vhash);
2719 return { 'error' => $error } if $error;
2722 return { error => '', svc => $cust_svc->part_svc->svc };
2726 sub _do_bop_realtime {
2727 my ($cust_main, $status, %opt) = @_;
2729 my $old_balance = $cust_main->balance;
2732 my $bill_error = $cust_main->bill(
2733 'return_bill' => \@cust_bill,
2736 $bill_error ||= $cust_main->apply_payments_and_credits;
2738 $bill_error ||= $cust_main->realtime_collect('selfservice' => 1);
2740 if ( $cust_main->balance > $old_balance
2741 && $cust_main->balance > 0
2742 && ( $cust_main->has_cust_payby_auto || $status eq 'suspended' )
2745 unless ( $opt{'no_invoice_void'} ) {
2747 #this used to apply a credit, but now we can void invoices...
2748 foreach my $cust_bill (@cust_bill) {
2749 my $voiderror = $cust_bill->void('automatic payment failed');
2750 warn "Error voiding cust bill after decline: $voiderror" if $voiderror;
2755 return { 'error' => '_decline', 'bill_error' => $bill_error };
2758 if ( $opt{'collect'} ) {
2759 my $collect_error = $cust_main->collect();
2760 return { 'error' => '_decline', 'bill_error' => $collect_error }
2761 if $collect_error; #?
2770 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2771 return { 'error' => $session } if $context eq 'error';
2773 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2774 or return { 'error' => "unknown custnum $custnum" };
2776 my @cust_pkg = sort { $a->bill <=> $b->bill }
2777 grep { $_->part_pkg->freq ne '0' }
2778 $cust_main->ncancelled_pkgs;
2780 #return { 'error' => 'No active packages to renew.' } unless @cust_pkg;
2782 my $total = $cust_main->balance;
2785 my $bill = $_->bill;
2786 $total += $_->part_pkg->base_recur($_, \$bill);
2787 my $renew_date = $_->part_pkg->add_freq($_->bill);
2789 'pkgnum' => $_->pkgnum,
2790 'amount' => sprintf('%.2f', $total),
2791 'bill_date' => $_->bill,
2792 'bill_date_pretty' => time2str('%x', $_->bill),
2793 'renew_date' => $renew_date,
2794 'renew_date_pretty' => time2str('%x', $renew_date),
2795 'expire_date' => $_->expire,
2796 'expire_date_pretty' => time2str('%x', $_->expire),
2801 return { 'dates' => \@array };
2805 sub payment_info_renew_info {
2807 my $renew_info = renew_info($p);
2808 my $payment_info = payment_info($p);
2809 return { %$renew_info,
2817 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2818 return { 'error' => $session } if $context eq 'error';
2820 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2821 or return { 'error' => "unknown custnum $custnum" };
2823 my $date = $p->{'date'};
2827 #freeside-daily -n -d $date fs_daily $custnum
2828 $cust_main->bill_and_collect( 'time' => $date,
2829 'invoice_time' => $now,
2830 'actual_time' => $now,
2831 'check_freq' => '1d',
2834 return { 'error' => '' };
2840 my $session = _cache->get($p->{'session_id'})
2841 or return { 'error' => "Can't resume session" }; #better error message
2843 my $custnum = $session->{'custnum'};
2845 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2846 or return { 'error' => "unknown custnum $custnum" };
2848 my $conf = new FS::Conf;
2850 $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum)
2851 or return { 'error' => 'Permission denied' };
2853 my $pkgnum = $p->{'pkgnum'};
2855 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2856 'pkgnum' => $pkgnum, } )
2857 or return { 'error' => "unknown pkgnum $pkgnum" };
2859 my $error = $cust_pkg->suspend(reason => $reasonnum);
2860 return { 'error' => $error };
2866 my $session = _cache->get($p->{'session_id'})
2867 or return { 'error' => "Can't resume session" }; #better error message
2869 my $custnum = $session->{'custnum'};
2870 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2871 or return { 'error' => "unknown custnum $custnum" };
2873 my $pkgnum = $p->{'pkgnum'};
2874 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2875 'pkgnum' => $pkgnum, } )
2876 or return { 'error' => "unknown pkgnum $pkgnum" };
2878 my $error = $cust_pkg->cancel( 'quiet' => 1,
2879 'date' => $p->{'date'},
2881 return { 'error' => $error };
2884 sub provision_phone {
2887 @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'};
2889 #editing an existing phone number
2890 if ( $p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/ ) {
2891 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2892 return { 'error' => $session } if $context eq 'error';
2894 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
2895 return { 'error' => 'service not found' } unless $svc_phone;
2896 return { 'error' => 'invalid svcnum' }
2897 if $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum != $custnum;
2899 $svc_phone->email($p->{'email'})
2900 if $svc_phone->email ne $p->{'email'} && $p->{'email'} =~ /^([\w\.\d@]+|)$/;
2901 $svc_phone->forwarddst($p->{'forwarddst'})
2902 if $svc_phone->forwarddst ne $p->{'forwarddst'}
2903 && $p->{'forwarddst'} =~ /^(\d+|)$/;
2904 return { 'error' => $svc_phone->replace };
2908 unless ( $p->{'lnp'} ) {
2909 $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'});
2910 $p->{'lnp_status'} = "portingin";
2911 return _provision( 'FS::svc_phone',
2912 [qw(lnp_desired_due_date lnp_other_provider
2913 lnp_other_provider_account phonenum countrycode lnp_status)],
2914 [qw(phonenum countrycode)],
2920 # single DID order (the usual case)
2921 unless (scalar(@bulkdid)) {
2922 return _provision( 'FS::svc_phone',
2923 [qw(phonenum countrycode)],
2924 [qw(phonenum countrycode)],
2930 # bulk DID order case
2932 foreach my $did ( @bulkdid ) {
2933 $did =~ s/[^0-9]//g;
2934 $error = _provision( 'FS::svc_phone',
2935 [qw(phonenum countrycode)],
2936 [qw(phonenum countrycode)],
2938 'pkgnum' => $p->{'pkgnum'},
2939 'svcpart' => $p->{'svcpart'},
2941 'countrycode' => $p->{'countrycode'},
2942 'session_id' => $p->{'session_id'},
2945 return $error if ($error->{'error'} && length($error->{'error'}) > 1);
2947 { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} }
2952 warn "provision_pbx called\n"
2955 warn "provision_pbx calling _provision\n"
2957 _provision( 'FS::svc_pbx',
2958 [qw(id title max_extensions max_simultaneous ip_addr)],
2959 [qw(id title max_extensions max_simultaneous ip_addr)],
2965 sub provision_acct {
2967 warn "provision_acct called\n"
2970 return { 'error' => gettext('passwords_dont_match') }
2971 if $p->{'_password'} ne $p->{'_password2'};
2972 return { 'error' => gettext('empty_password') }
2973 unless length($p->{'_password'});
2975 if ($p->{'domsvc'}) {
2976 my %domains = domain_select_hash FS::svc_acct(map { $_ => $p->{$_} }
2977 qw ( svcpart pkgnum ) );
2978 return { 'error' => gettext('invalid_domain') }
2979 unless ($domains{$p->{'domsvc'}});
2982 warn "provision_acct calling _provision\n"
2984 _provision( 'FS::svc_acct',
2985 [qw(username _password domsvc)],
2986 [qw(username _password domsvc)],
2992 sub provision_external {
2994 #_provision( 'FS::svc_external', [qw(id title)], [qw(id title)], $p, @_ );
2995 _provision( 'FS::svc_external',
3003 sub provision_forward {
3005 _provision( 'FS::svc_forward',
3006 ['srcsvc','src','dstsvc','dst'],
3013 my( $class, $fields, $return_fields, $p ) = splice(@_, 0, 4);
3014 warn "_provision called for $class\n"
3017 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3018 return { 'error' => $session } if $context eq 'error';
3020 my $search = { 'custnum' => $custnum };
3021 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3022 my $cust_main = qsearchs('cust_main', $search )
3023 or return { 'error' => "unknown custnum $custnum" };
3025 my $pkgnum = $p->{'pkgnum'};
3027 warn "searching for custnum $custnum pkgnum $pkgnum\n"
3029 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3030 'pkgnum' => $pkgnum,
3032 or return { 'error' => "unknown pkgnum $pkgnum" };
3034 warn "searching for svcpart ". $p->{'svcpart'}. "\n"
3036 my $part_svc = qsearchs('part_svc', { 'svcpart' => $p->{'svcpart'} } )
3037 or return { 'error' => "unknown svcpart $p->{'svcpart'}" };
3039 return { error=> 'svcpart '. $p->{'svcpart'}. " is not a $class definition" }
3040 if $class ne 'FS::'. $part_svc->svcdb;
3042 warn "creating $class record\n"
3044 my $svc_x = $class->new( {
3045 'pkgnum' => $p->{'pkgnum'},
3046 'svcpart' => $p->{'svcpart'},
3047 map { $_ => $p->{$_} } @$fields
3050 my %insert_args = ();
3051 #i shouldn't be a special case here (pass an option or something)
3052 if ( $class eq 'FS::svc_phone'
3053 && grep length($p->{$_}), @location_editable_fields
3056 $insert_args{'cust_location'} = new FS::cust_location {
3057 map { $_ => $p->{$_} } @location_editable_fields
3061 warn "inserting $class record\n"
3063 my $error = $svc_x->insert(%insert_args);
3066 warn "finding inserted record for svcnum ". $svc_x->svcnum. "\n"
3068 $svc_x = qsearchs($svc_x->table, { 'svcnum' => $svc_x->svcnum })
3071 my $return = { 'svc' => $part_svc->svc,
3073 map { $_ => $svc_x->get($_) } @$return_fields
3075 warn "_provision returning ". Dumper($return). "\n"
3084 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3085 return { 'error' => $session } if $context eq 'error';
3087 my $search = { 'custnum' => $custnum };
3088 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3089 my $cust_main = qsearchs('cust_main', $search )
3090 or return { 'error' => "unknown custnum $custnum" };
3092 my $pkgnum = $p->{'pkgnum'};
3094 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3095 'pkgnum' => $pkgnum,
3097 or return { 'error' => "unknown pkgnum $pkgnum" };
3099 my $svcpart = $p->{'svcpart'};
3101 my $pkg_svc = qsearchs('pkg_svc', { 'pkgpart' => $cust_pkg->pkgpart,
3102 'svcpart' => $svcpart, } )
3103 or return { 'error' => "unknown svcpart $svcpart for pkgnum $pkgnum" };
3104 my $part_svc = $pkg_svc->part_svc;
3106 my $conf = new FS::Conf;
3109 'svc' => $part_svc->svc,
3110 'svcdb' => $part_svc->svcdb,
3111 'pkgnum' => $pkgnum,
3112 'svcpart' => $svcpart,
3113 'custnum' => $custnum,
3115 'security_phrase' => 0, #XXX !
3116 'svc_acct_pop' => [], #XXX !
3118 'init_popstate' => '',
3123 small_custview( $cust_main, $conf->config('countrydefault') ),
3127 if ($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/
3128 && $ret->{'svcdb'} eq 'svc_phone') {
3129 $ret->{'svcnum'} = $p->{'svcnum'};
3130 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
3131 if ( $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum == $custnum ) {
3132 $ret->{'email'} = $svc_phone->email;
3133 $ret->{'forwarddst'} = $svc_phone->forwarddst;
3137 if ($ret->{'svcdb'} eq 'svc_forward') {
3138 $ret->{'forward_emails'} = {$cust_pkg->forward_emails()};
3144 sub unprovision_svc {
3147 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3148 return { 'error' => $session } if $context eq 'error';
3150 my $search = { 'custnum' => $custnum };
3151 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3152 my $cust_main = qsearchs('cust_main', $search )
3153 or return { 'error' => "unknown custnum $custnum" };
3155 my $svcnum = $p->{'svcnum'};
3157 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $svcnum, } )
3158 or return { 'error' => "unknown svcnum $svcnum" };
3160 return { 'error' => "Service $svcnum does not belong to customer $custnum" }
3161 unless $cust_svc->cust_pkg->custnum == $custnum;
3163 my $conf = new FS::Conf;
3165 return { 'svc' => $cust_svc->part_svc->svc,
3166 'error' => $cust_svc->cancel,
3168 small_custview( $cust_main, $conf->config('countrydefault') ),
3173 sub myaccount_passwd {
3175 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3176 return { 'error' => $session } if $context eq 'error';
3178 return { 'error' => "New passwords don't match." }
3179 if $p->{'new_password'} ne $p->{'new_password2'};
3181 return { 'error' => 'Enter new password' }
3182 unless length($p->{'new_password'});
3184 #my $search = { 'custnum' => $custnum };
3185 #$search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3186 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3187 my $search = " AND custnum = $1";
3188 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3190 my $svc_acct = qsearchs( {
3191 'table' => 'svc_acct',
3192 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3193 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3194 'LEFT JOIN cust_main USING ( custnum ) ',
3195 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3196 'extra_sql' => $search, #important
3198 or return { 'error' => "Service not found" };
3202 my $conf = new FS::Conf;
3204 return { 'error' => 'Incorrect current password.' }
3205 if ( exists($p->{'old_password'})
3206 || $conf->exists('selfservice-password_change_oldpass')
3208 && ! $svc_acct->check_password($p->{'old_password'});
3210 $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3211 || $svc_acct->set_password($p->{'new_password'})
3212 || $svc_acct->replace();
3214 #regular pw change in self-service should change contact pw too, otherwise its
3215 #way too confusing. hell its confusing they're separate at all, but alas.
3216 #need to support the "ISP provides email that's used as a contact email" case
3218 my $contact = FS::contact->by_selfservice_email($svc_acct->email);
3219 if ( $contact && qsearchs('cust_contact', { contactnum=> $contact->contactnum,
3220 custnum => $custnum,
3221 selfservice_access => 'Y',
3225 #svc_acct was successful but this one returns an error? "shouldn't happen"
3226 #don't recheck is_password_allowed here; if the svc_acct password was
3227 #legal, that's good enough
3228 $error ||= $contact->change_password($p->{'new_password'});
3231 my($label, $value) = $svc_acct->cust_svc->label;
3233 return { 'error' => $error,
3243 my $info = skin_info($p);
3245 my $conf = new FS::Conf;
3246 my $verification = $conf->config('selfservice-password_reset_verification')
3247 or return { %$info, 'error' => 'Password resets disabled' };
3252 if ( $p->{'email'} ) { #new-style, changes contact and svc_acct
3254 $contact = FS::contact->by_selfservice_email($p->{'email'});
3257 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3258 $cust_main = $cust_contact[0]->cust_main if scalar(@cust_contact) == 1;
3261 #also look for an svc_acct, otherwise it would be super confusing
3263 my($username, $domain) = split('@', $p->{'email'});
3264 my $svc_domain = qsearchs('svc_domain', { 'domain' => $domain } );
3265 if ( $svc_domain ) {
3266 $svc_acct = qsearchs('svc_acct', { 'username' => $username,
3267 'domsvc' => $svc_domain->svcnum }
3270 my $cust_pkg = $svc_acct->cust_svc->cust_pkg;
3271 $cust_main ||= $cust_pkg->cust_main if $cust_pkg;
3273 #precaution: don't change svc_acct password not part of the same
3274 # customer as contact
3275 $svc_acct = '' if ! $cust_pkg
3276 || $cust_pkg->custnum != $cust_main->custnum;
3281 return { %$info, 'error' => 'Email address not found' }
3282 unless $contact || $svc_acct;
3284 } elsif ( $p->{'username'} ) { #old style, looks in svc_acct only
3286 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
3287 or return { %$info, 'error' => 'Account not found' };
3289 $svc_acct = qsearchs('svc_acct', { 'username' => $p->{'username'},
3290 'domsvc' => $svc_domain->svcnum }
3292 or return { %$info, 'error' => 'Account not found' };
3294 my $cust_pkg = $svc_acct->cust_svc->cust_pkg
3295 or return { %$info, 'error' => 'Account not found' };
3297 $cust_main = $cust_pkg->cust_main;
3301 return { %$info, 'error' => 'Multi-customer contacts incompatible with customer-based verification' }
3302 if ! $cust_main && $verification ne 'email';
3305 'email' => sub { 1; },
3307 my( $p, $cust_main ) = @_;
3308 $cust_main->payby =~ /^(CARD|DCRD|CHEK|DCHK)$/
3309 && $p->{'paymask'} eq substr($cust_main->paymask, -4)
3312 my( $p, $cust_main ) = @_;
3313 my $cust_pay = qsearchs({
3314 'table' => 'cust_pay',
3315 'hashref' => { 'custnum' => $cust_main->custnum },
3316 'order_by' => 'ORDER BY _date DESC LIMIT 1',
3320 $p->{'amount'} == $cust_pay->paid;
3323 my( $p, $cust_main ) = @_;
3324 $p->{'zip'} eq $cust_main->zip
3325 || ( $cust_main->ship_zip && $p->{'zip'} eq $cust_main->ship_zip );
3329 foreach my $verify ( split(',', $verification) ) {
3331 &{ $verify{$verify} }( $p, $cust_main )
3332 or return { %$info, 'error' => 'Account not found' };
3336 #okay, we're verified
3340 my $error = $contact->send_reset_email(
3341 'svcnum' => ($svc_acct ? $svc_acct->svcnum : ''),
3345 return { %$info, 'error' => $error }; #????
3348 } elsif ( $svc_acct ) {
3350 #create a unique session
3352 my $reset_session = {
3353 'svcnum' => $svc_acct->svcnum,
3354 'agentnum' => $svc_acct->cust_main->agentnum,
3357 my $timeout = '1 hour'; #?
3359 my $reset_session_id;
3361 $reset_session_id = sha512_hex(time(). {}. rand(). $$)
3362 } until ( ! defined _cache->get("reset_passwd_$reset_session_id") );
3365 _cache->set( "reset_passwd_$reset_session_id", $reset_session, $timeout );
3369 my $msgnum = $conf->config('selfservice-password_reset_msgnum',
3370 $cust_main->agentnum);
3371 #die "selfservice-password_reset_msgnum unset" unless $msgnum;
3372 return { %$info, 'error' => "selfservice-password_reset_msgnum unset" }
3374 my $msg_template = qsearchs('msg_template', { msgnum => $msgnum } );
3375 my $error = $msg_template->send( 'cust_main' => $cust_main,
3376 'object' => $svc_acct,
3377 'substitutions' => {
3378 'session_id' => $reset_session_id,
3382 return { %$info, 'error' => $error }; #????
3387 return { %$info, 'error' => '' };
3390 sub check_reset_passwd {
3393 my $conf = new FS::Conf;
3394 my $verification = $conf->config('selfservice-password_reset_verification')
3395 or return { 'error' => 'Password resets disabled' };
3397 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3398 or return { 'error' => "Can't resume session" }; #better error message
3400 if ( $reset_session->{'svcnum'} ) {
3402 my $svcnum = $reset_session->{'svcnum'};
3404 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3405 or return { 'error' => "Service not found" };
3407 $p->{'agentnum'} = $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3408 my $info = skin_info($p);
3412 'session_id' => $p->{'session_id'},
3413 'username' => $svc_acct->username,
3416 } elsif ( $reset_session->{'contactnum'} ) {
3418 my $contactnum = $reset_session->{'contactnum'};
3420 my $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3421 or return { 'error' => "Contact not found" };
3423 my @contact_email = $contact->contact_email;
3424 return { 'error' => 'No contact email' } unless @contact_email;
3426 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3427 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3428 if scalar(@cust_contact) == 1;
3429 my $info = skin_info($p);
3433 'session_id' => $p->{'session_id'},
3434 'email' => $contact_email[0]->email, #the first?
3439 return { 'error' => 'No svcnum or contactnum in session' }; #??
3445 sub process_reset_passwd {
3448 my $conf = new FS::Conf;
3449 my $verification = $conf->config('selfservice-password_reset_verification')
3450 or return { 'error' => 'Password resets disabled' };
3452 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3453 or return { 'error' => "Can't resume session" }; #better error message
3458 if ( $reset_session->{'svcnum'} ) {
3460 my $svcnum = $reset_session->{'svcnum'};
3462 $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3463 or return { 'error' => "Service not found" };
3465 $p->{'agentnum'} ||= $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3466 $info ||= skin_info($p);
3471 if ( $reset_session->{'contactnum'} ) {
3473 my $contactnum = $reset_session->{'contactnum'};
3475 $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3476 or return { 'error' => "Contact not found" };
3478 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3479 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3480 if scalar(@cust_contact) == 1;
3481 $info ||= skin_info($p);
3485 return { %$info, 'error' => "New passwords don't match." }
3486 if $p->{'new_password'} ne $p->{'new_password2'};
3488 return { %$info, 'error' => 'Enter new password' }
3489 unless length($p->{'new_password'});
3493 my $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3494 || $svc_acct->set_password($p->{'new_password'})
3495 || $svc_acct->replace();
3497 return { %$info, 'error' => $error } if $error;
3499 #my($label, $value) = $svc_acct->cust_svc->label;
3500 #return { 'error' => $error,
3501 # #'label' => $label,
3502 # #'value' => $value,
3509 my $error = $contact->is_password_allowed($p->{'new_password'})
3510 || $contact->change_password($p->{'new_password'});
3512 return { %$info, 'error' => $error }; # if $error;
3516 #password changed ,so remove session, don't want it reused
3517 _cache->remove($p->{'session_id'});
3519 return { %$info, 'error' => '' };
3523 sub validate_passwd {
3527 %result = ( 'fieldid' => $p->{'fieldid'} )
3528 if $p->{'fieldid'} =~ /^\w+$/;
3530 return { %result, 'password_invalid' => 'Enter new password' }
3531 unless length($p->{'check_password'});
3534 if ($p->{'svcnum'}) {
3535 # false laziness with myaccount_passwd
3536 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3537 return { %result, 'error' => $session } if $context eq 'error';
3539 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3540 my $search = " AND custnum = $1";
3541 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3543 $svc_acct = qsearchs( {
3544 'table' => 'svc_acct',
3545 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3546 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3547 'LEFT JOIN cust_main USING ( custnum ) ',
3548 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3549 'extra_sql' => $search, #important
3551 or return { %result, 'error' => "Service not found" };
3552 # end false laziness
3555 $svc_acct ||= new FS::svc_acct {};
3557 my $error = $svc_acct->is_password_allowed($p->{'check_password'});
3558 return { %result, 'password_invalid' => $error } if $error;
3559 return { %result, 'password_valid' => 1 };
3564 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3565 return { 'error' => $session } if $context eq 'error';
3568 if ( $session->{'pkgnum'} ) {
3570 #tickets for specific service with pkg-balances on
3571 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3572 'pkgnum' => $session->{'pkgnum'} })
3573 or return { 'error' => 'unknown package' };
3574 foreach my $cust_svc ( $cust_pkg->cust_svc ) {
3575 push @tickets, $cust_svc->tickets( $p->{status} );
3580 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
3581 or return { 'error' => "unknown custnum $custnum" };
3583 @tickets = $cust_main->tickets( $p->{status} );
3586 # unavoidable false laziness w/ httemplate/view/cust_main/tickets.html
3587 if ( $FS::TicketSystem::system && FS::TicketSystem->selfservice_priority ) {
3589 @tickets = grep { $_->{'_selfservice_priority'}
3590 !~ /^\s*(closed?|resolved?|done)\s*/i }
3593 my $conf = new FS::Conf;
3594 my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
3598 ($a->{'_selfservice_priority'} eq '') <=>
3599 ($b->{'_selfservice_priority'} eq '')
3602 ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
3608 +{ tickets => \@tickets };
3615 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3616 return { 'error' => $session } if $context eq 'error';
3618 warn "$me create_ticket: initializing ticket system\n" if $DEBUG;
3619 FS::TicketSystem->init();
3621 my $conf = new FS::Conf;
3622 my $queue = $p->{'queue'}
3623 || $conf->config('ticket_system-selfservice_queueid')
3624 || $conf->config('ticket_system-default_queueid');
3626 warn "$me create_ticket: creating ticket\n" if $DEBUG;
3627 my $err_or_ticket = FS::TicketSystem->create_ticket(
3628 '', #create RT session based on FS CurrentUser (fs_selfservice)
3630 'custnum' => $custnum,
3631 'svcnum' => $session->{'svcnum'},
3632 map { $_ => $p->{$_} } qw( requestor cc subject message mime_type )
3635 if ( ref($err_or_ticket) ) {
3636 warn "$me create_ticket: successful: ". $err_or_ticket->id. "\n"
3638 return { 'error' => '',
3639 'ticket_id' => $err_or_ticket->id,
3642 warn "$me create_ticket: unsuccessful: $err_or_ticket\n"
3644 return { 'error' => $err_or_ticket };
3652 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3653 return { 'error' => $session } if $context eq 'error';
3655 return { error => 'requested format not implemented' }
3656 unless ($p->{'format'} eq 'csv' || $p->{'format'} eq 'xls');
3658 my $conf = new FS::Conf;
3659 my $age_threshold = 0;
3660 $age_threshold = time() - $conf->config('selfservice-recent-did-age')
3661 if ($p->{'recentonly'} && $conf->exists('selfservice-recent-did-age'));
3663 my $search = { 'custnum' => $custnum };
3664 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3665 my $cust_main = qsearchs('cust_main', $search )
3666 or return { 'error' => "unknown custnum $custnum" };
3668 # does it make more sense to just run one sql query for this instead of all the
3669 # insanity below? would increase performance greately for large data sets?
3671 foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) {
3672 my @part_svc = $cust_pkg->part_svc;
3673 foreach my $part_svc ( @part_svc ) {
3674 if($part_svc->svcdb eq 'svc_phone'){
3675 my @cust_pkg_svc = @{$part_svc->cust_pkg_svc};
3676 foreach my $cust_pkg_svc ( @cust_pkg_svc ) {
3677 push @svc_phone, $cust_pkg_svc->svc_x
3678 if $cust_pkg_svc->date_inserted >= $age_threshold;
3686 my($xls_r,$xls_c) = (0,0);
3689 my @fields = qw( countrycode phonenum pin sip_password phone_name );
3690 if($p->{'format'} eq 'csv') {
3691 $csv = new Text::CSV_XS { 'always_quote' => 1,
3694 return { 'error' => 'Unable to create CSV' } unless $csv->combine(@fields);
3695 $content .= $csv->string;
3697 elsif($p->{'format'} eq 'xls') {
3698 my $XLS1 = new IO::Scalar \$content;
3699 $xls_workbook = Spreadsheet::WriteExcel->new($XLS1)
3700 or return { 'error' => "Error opening .xls file: $!" };
3701 $xls = $xls_workbook->add_worksheet('DIDs');
3702 foreach ( @fields ) {
3703 $xls->write(0,$xls_c++,$_);
3708 foreach my $svc_phone ( @svc_phone ) {
3709 my @cols = map { $svc_phone->$_ } @fields;
3710 if($p->{'format'} eq 'csv') {
3711 return { 'error' => 'Unable to create CSV' }
3712 unless $csv->combine(@cols);
3713 $content .= $csv->string;
3715 elsif($p->{'format'} eq 'xls') {
3718 $xls->write($xls_r,$xls_c++,$_);
3724 $xls_workbook->close() if $p->{'format'} eq 'xls';
3726 { content => $content, format => $p->{'format'}, };
3731 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3732 return { 'error' => $session } if $context eq 'error';
3734 # warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
3735 # FS::TicketSystem->init();
3736 # return { 'error' => 'get_ticket configuration error' }
3737 # if $FS::TicketSystem::system ne 'RT_Internal';
3739 # check existence and ownership as part of this
3740 warn "$me get_ticket: fetching ticket\n" if $DEBUG;
3741 my $rt_session = FS::TicketSystem->session('');
3742 my $Ticket = FS::TicketSystem->get_ticket_object(
3744 ticket_id => $p->{'ticket_id'},
3747 return { 'error' => 'ticket not found' } if !$Ticket;
3749 if ( length( $p->{'subject'} || '' ) ) {
3751 if ( $p->{'subject'} ne $Ticket->Subject ) {
3752 my ($val, $msg) = $Ticket->SetSubject($p->{'subject'});
3753 return { 'error' => "unable to set subject: $msg" } if !$val;
3757 if(length($p->{'reply'})) {
3758 my @err_or_res = FS::TicketSystem->correspond_ticket(
3760 'ticket_id' => $p->{'ticket_id'},
3761 'content' => $p->{'reply'},
3764 return { 'error' => 'unable to reply to ticket' }
3765 unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
3768 warn "$me get_ticket: getting ticket history\n" if $DEBUG;
3769 my $err_or_ticket = FS::TicketSystem->get_ticket(
3771 'ticket_id' => $p->{'ticket_id'},
3774 if ( !ref($err_or_ticket) ) { # there is no way this should ever happen
3775 warn "$me get_ticket: unsuccessful: $err_or_ticket\n"
3777 return { 'error' => $err_or_ticket };
3780 my @custs = @{$err_or_ticket->{'custs'}};
3781 my @txns = @{$err_or_ticket->{'txns'}};
3784 # superseded by check in get_ticket_object
3785 #return { 'error' => 'invalid ticket requested' }
3786 #unless grep($_ eq $custnum, @custs);
3788 foreach my $txn ( @txns ) {
3789 push @filtered_txns, $txn
3790 if ($txn->{'type'} eq 'EmailRecord'
3791 || $txn->{'type'} eq 'Correspond'
3792 || $txn->{'type'} eq 'Create');
3795 warn "$me get_ticket: successful: \n"
3797 return { 'error' => '',
3798 'transactions' => \@filtered_txns,
3799 'ticket_fields' => $err_or_ticket->{'fields'},
3800 'ticket_id' => $p->{'ticket_id'},
3804 sub adjust_ticket_priority {
3806 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3807 return { 'error' => $session } if $context eq 'error';
3809 # warn "$me adjust_ticket_priority: initializing ticket system\n" if $DEBUG;
3810 # FS::TicketSystem->init;
3811 my $ss_priority = FS::TicketSystem->selfservice_priority;
3813 return { 'error' => 'adjust_ticket_priority configuration error' }
3814 if $FS::TicketSystem::system ne 'RT_Internal'
3817 my $values = $p->{'values'}; #hashref, id => priority value
3820 foreach my $id (keys %$values) {
3821 warn "$me adjust_ticket_priority: fetching ticket $id\n" if $DEBUG;
3822 my $Ticket = FS::TicketSystem->get_ticket_object('',
3824 'custnum' => $custnum,
3827 $ticket_error{$id} = 'ticket not found';
3831 # RT API stuff--would we gain anything by wrapping this in FS::TicketSystem?
3832 # We're not going to implement it for RT_External.
3833 my $old_value = $Ticket->FirstCustomFieldValue($ss_priority);
3834 my $new_value = $values->{$id};
3835 next if $old_value eq $new_value;
3837 warn "$me adjust_ticket_priority: updating ticket $id\n" if $DEBUG;
3839 # AddCustomFieldValue works fine (replacing any existing value) if it's
3840 # a single-valued custom field, which it should be. If it's not, you're
3841 # doing something wrong.
3843 if ( length($new_value) ) {
3844 ($val, $msg) = $Ticket->AddCustomFieldValue(
3845 Field => $ss_priority,
3846 Value => $new_value,
3850 ($val, $msg) = $Ticket->DeleteCustomFieldValue(
3851 Field => $ss_priority,
3852 Value => $old_value,
3856 $ticket_error{$id} = $msg if !$val;
3857 warn "$me adjust_ticket_priority: $id: $msg\n" if $DEBUG and !$val;
3859 return { 'error' => '',
3860 'ticket_error' => \%ticket_error,
3861 %{ customer_info($p) } # send updated customer info back
3867 sub _custoragent_session_custnum {
3870 my($context, $session, $custnum);
3871 if ( $p->{'session_id'} ) {
3873 $context = 'customer';
3874 $session = _cache->get($p->{'session_id'})
3875 or return ( 'error' => "Can't resume session" ); #better error message
3876 $custnum = $session->{'custnum'};
3878 } elsif ( $p->{'agent_session_id'} ) {
3881 my $agent_cache = new FS::ClientAPI_SessionCache( {
3882 'namespace' => 'FS::ClientAPI::Agent',
3884 $session = $agent_cache->get($p->{'agent_session_id'})
3885 or return ( 'error' => "Can't resume session" ); #better error message
3886 $custnum = $p->{'custnum'};
3890 return ( 'error' => "Can't resume session" ); #better error message
3893 ($context, $session, $custnum);