1 package FS::ClientAPI::MyAccount;
3 use 5.008; #require 5.8+ for Time::Local 1.05+
5 use vars qw( $cache $DEBUG $me );
6 use subs qw( _cache _provision );
9 use Digest::MD5 qw(md5_hex);
10 use Digest::SHA qw(sha512_hex);
13 use Time::Local qw(timelocal_nocheck);
14 use Business::CreditCard 0.35;
17 use Spreadsheet::WriteExcel;
18 use OLE::Storage_Lite;
19 use FS::UI::Web::small_custview qw(small_custview); #less doh
21 use FS::UI::bytecount qw( display_bytecount );
24 use FS::Record qw(qsearch qsearchs dbh);
25 use FS::Msgcat qw(gettext);
26 use FS::Misc qw(card_types money_pretty);
27 use FS::Misc::DateTime qw(parse_datetime);
29 use FS::ClientAPI_SessionCache;
41 use FS::legacy_cust_bill;
42 use FS::cust_main_county;
46 use FS::acct_rt_transaction;
50 use FS::cust_location;
53 # for code organization
54 use FS::ClientAPI::MyAccount::contact;
55 use FS::ClientAPI::MyAccount::quotation;
58 $me = '[FS::ClientAPI::MyAccount]';
60 use vars qw( @cust_main_editable_fields @location_editable_fields );
61 @cust_main_editable_fields = qw(
62 first last company daytime night fax mobile
64 ss stateid stateid_state
66 @location_editable_fields = qw(
67 address1 address2 city county state zip country
71 BEGIN { #preload to reduce time customer_info takes
72 if ( $FS::TicketSystem::system ) {
73 warn "$me: initializing ticket system\n" if $DEBUG;
74 FS::TicketSystem->init();
79 $cache ||= new FS::ClientAPI_SessionCache( {
80 'namespace' => 'FS::ClientAPI::MyAccount',
87 my($context, $session, $custnum) = _custoragent_session_custnum($p);
88 #return { 'error' => $session } if $context eq 'error';
91 if ( $context eq 'customer' && $custnum ) {
93 my $sth = dbh->prepare('SELECT agentnum FROM cust_main WHERE custnum = ?')
96 $sth->execute($custnum) or die $sth->errstr;
98 $agentnum = $sth->fetchrow_arrayref->[0]
99 or die "no agentnum for custnum $custnum";
101 #} elsif ( $context eq 'agent' ) {
102 } elsif ( defined($p->{'agentnum'}) and $p->{'agentnum'} =~ /^(\d+)$/ ) {
105 $p->{'agentnum'} = $agentnum;
107 my $conf = new FS::Conf;
109 #false laziness w/Signup.pm
111 my $skin_info_cache_agent = _cache->get("skin_info_cache_agent$agentnum");
113 if ( $skin_info_cache_agent ) {
115 warn "$me loading cached skin info for agentnum $agentnum\n"
120 warn "$me populating skin info cache for agentnum $agentnum\n"
123 $skin_info_cache_agent = {
124 'agentnum' => $agentnum,
125 ( map { $_ => scalar( $conf->config($_, $agentnum) ) }
126 qw( company_name date_format ) ),
127 ( map { $_ => scalar( $conf->config("selfservice-$_", $agentnum ) ) }
128 qw( body_bgcolor box_bgcolor stripe1_bgcolor stripe2_bgcolor
129 text_color link_color vlink_color hlink_color alink_color
130 font title_color title_align title_size menu_bgcolor menu_fontsize
133 'menu_disable' => [ $conf->config('selfservice-menu_disable',$agentnum) ],
134 ( map { $_ => $conf->exists("selfservice-$_", $agentnum ) }
135 qw( menu_skipblanks menu_skipheadings menu_nounderline no_logo enable_payment_without_balance )
137 ( map { $_ => scalar($conf->config_binary("selfservice-$_", $agentnum)) }
138 qw( title_left_image title_right_image
139 menu_top_image menu_body_image menu_bottom_image
142 'logo' => scalar($conf->config_binary('logo.png', $agentnum )),
143 ( map { $_ => join("\n", $conf->config("selfservice-$_", $agentnum ) ) }
144 qw( head body_header body_footer company_address ) ),
145 'money_char' => $conf->config("money_char") || '$',
146 'menu' => join("\n", $conf->config("ng_selfservice-menu", $agentnum ) ) ||
149 services.php Services
150 services.php My Services
151 services_new.php Order a new service
154 personal.php Personal Information
155 password.php Change Password
158 payment_cc.php Credit Card Payment
159 payment_ach.php Electronic Check Payment
160 payment_paypal.php PayPal Payment
161 payment_webpay.php Webpay Payments
164 usage_data.php Data usage
165 usage_cdr.php Call usage
167 tickets.php Help Desk
168 tickets.php Open Tickets
169 tickets_resolved.php Resolved Tickets
170 ticket_create.php Create a new ticket
178 _cache->set("skin_info_cache_agent$agentnum", $skin_info_cache_agent);
182 #{ %$skin_info_cache_agent };
183 $skin_info_cache_agent;
190 my $conf = new FS::Conf;
194 'phone_login' => $conf->exists('selfservice_server-phone_login'),
195 'single_domain'=> scalar($conf->config('selfservice_server-single_domain')),
196 'banner_url' => scalar($conf->config('selfservice-login_banner_url')),
197 'banner_image_md5' =>
198 md5_hex($conf->config_binary('selfservice-login_banner_image')),
205 sub login_banner_image {
207 my $conf = new FS::Conf;
208 my $image = $conf->config_binary('selfservice-login_banner_image');
210 'md5' => md5_hex($image),
215 #false laziness w/FS::ClientAPI::passwd::passwd
219 my $conf = new FS::Conf;
223 if ( $p->{'domain'} eq 'svc_phone'
224 && $conf->exists('selfservice_server-phone_login') ) {
226 my $svc_phone = qsearchs( 'svc_phone', { 'phonenum' => $p->{'username'} } );
227 return { error => 'Number not found.' } unless $svc_phone;
230 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
231 #return { error => 'Only primary user may log in.' }
232 # if $conf->exists('selfservice_server-primary_only')
233 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
235 return { error => 'Incorrect PIN.' }
236 unless $svc_phone->check_pin($p->{'password'});
240 } elsif ( $p->{email}
241 && (my $contact = FS::contact->by_selfservice_email($p->{email}))
244 return { error => 'Incorrect contact password.' }
245 unless $contact->authenticate_password($p->{'password'});
247 $session->{'contactnum'} = $contact->contactnum;
249 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
250 if ( scalar(@cust_contact) == 1 ) {
251 $session->{'custnum'} = $cust_contact[0]->custnum;
252 } elsif ( scalar(@cust_contact) ) {
253 $session->{'customers'} = { map { $_->custnum => $_->cust_main->name }
257 return { error => 'No customer self-service access for contact' }; #??
262 ( $p->{username}, $p->{domain} ) = split('@', $p->{email}) if $p->{email};
264 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
265 or return { error => 'Domain '. $p->{'domain'}. ' not found' };
267 my @svc_acct = qsearch( 'svc_acct', { 'username' => $p->{'username'},
268 'domsvc' => $svc_domain->svcnum, }
271 if ( $conf->exists('selfservice_server-login_svcpart') ) {
272 my @svcpart = $conf->config('selfservice_server-login_svcpart');
273 @svc_acct = grep { my $svcpart = $_->cust_svc->svcpart;
274 scalar( grep( $_ eq $svcpart, @svcpart ) );
279 if ( $conf->exists('selfservice_server-primary_only') ) {
282 my $cust_svc = $_->cust_svc;
283 $cust_svc->cust_pkg->part_pkg->svcpart([qw( svc_acct svc_phone )])
284 == $cust_svc->svcpart
289 return { error => 'User not found.' } unless @svc_acct;
291 return { error => 'Multiple users.' } if scalar(@svc_acct) > 1;
293 my $svc_acct = $svc_acct[0];
295 if ( $conf->exists('selfservice_server-login_svcpart') ) {
296 my @svcpart = $conf->config('selfservice_server-login_svcpart');
297 my $svcpart = $svc_acct->cust_svc->svcpart;
298 return { error => 'Invalid user.' }
299 unless grep($_ eq $svcpart, @svcpart);
302 return { error => 'Incorrect password.' }
303 unless $svc_acct->check_password($p->{'password'});
311 $session->{'svcnum'} = $svc_x->svcnum;
313 my $cust_svc = $svc_x->cust_svc;
314 my $cust_pkg = $cust_svc->cust_pkg;
316 my $cust_main = $cust_pkg->cust_main;
317 $session->{'custnum'} = $cust_main->custnum;
318 if ( $conf->exists('pkg-balances') ) {
319 my @cust_pkg = grep { $_->part_pkg->freq !~ /^(0|$)/ }
320 $cust_main->ncancelled_pkgs;
321 $session->{'pkgnum'} = $cust_pkg->pkgnum
322 if scalar(@cust_pkg) > 1;
326 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
327 #return { error => 'Only primary user may log in.' }
328 # if $conf->exists('selfservice_server-primary_only')
329 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
330 my $part_pkg = $cust_pkg->part_pkg;
331 return { error => 'Only primary user may log in.' }
332 if $conf->exists('selfservice_server-primary_only')
333 && $cust_svc->svcpart != $part_pkg->svcpart([qw( svc_acct svc_phone )]);
339 $session_id = sha512_hex(time(). {}. rand(). $$)
340 } until ( ! defined _cache->get($session_id) ); #just in case
342 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
343 _cache->set( $session_id, $session, $timeout );
345 return { 'error' => '',
346 'session_id' => $session_id,
353 my $skin_info = skin_info($p);
354 if ( $p->{'session_id'} ) {
355 _cache->remove($p->{'session_id'});
356 return { %$skin_info, 'error' => '' };
358 return { %$skin_info, 'error' => "Can't resume session" }; #better error message
365 my($context, $session, $custnum) = _custoragent_session_custnum($p);
366 return { 'error' => $session } if $context eq 'error';
368 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
369 or return { 'error' => "Service not found" };
371 $session->{'svcnum'} = $svc_acct->svcnum;
373 my $conf = new FS::Conf;
374 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
375 _cache->set( $p->{'session_id'}, $session, $timeout );
377 return { 'error' => '' };
383 my($context, $session, $custnum) = _custoragent_session_custnum($p);
384 return { 'error' => $session } if $context eq 'error';
386 $session->{'custnum'} = $p->{'custnum'}
387 if exists $session->{'customers'}{ $p->{'custnum'} };
389 my $conf = new FS::Conf;
390 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
391 _cache->set( $p->{'session_id'}, $session, $timeout );
393 return { 'error' => '',
394 %{ customer_info( { session_id=>$p->{'session_id'} } ) },
398 sub payment_gateway {
400 # takes a cust_main and a cust_payby entry, returns the payment_gateway
401 my $conf = new FS::Conf;
402 my $cust_main = shift;
403 my $cust_payby = shift;
404 return '' if ! FS::payby->realtime($cust_payby);
405 my $pg = $cust_main->agent->payment_gateway(
406 'method' => FS::payby->payby2bop($cust_payby),
415 my $conf = new FS::Conf;
417 my $info = skin_info($p);
419 use vars qw( $cust_paybys ); #cache for performance
420 unless ( $cust_paybys ) {
422 my %cust_paybys = map { $_ => 1 }
423 map { FS::payby->payby2payment($_) }
424 $conf->config('signup_server-payby');
426 $cust_paybys = [ keys %cust_paybys ];
429 $info->{'cust_paybys'} = $cust_paybys;
431 my($context, $session, $custnum) = _custoragent_session_custnum($p);
432 return { 'error' => $session } if $context eq 'error';
434 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
436 $info->{'hide_payment_fields'} = [
438 my $pg = $cust_main && payment_gateway($cust_main, $_);
439 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
440 } @{ $info->{cust_paybys} }
443 $info->{'self_suspend_reason'} =
444 $conf->config('selfservice-self_suspend_reason',
445 $cust_main ? $cust_main->agentnum : ''
448 $info->{'edit_ticket_subject'} =
449 $conf->exists('ticket_system-selfservice_edit_subject') &&
450 $cust_main && $cust_main->edit_subject;
452 $info->{'timeout'} = $conf->config('selfservice-timeout') || 3600;
454 $info->{'hide_usage'} = $conf->exists('selfservice_hide-usage');
457 'custnum' => $custnum,
458 'access_pkgnum' => $session->{'pkgnum'},
459 'access_svcnum' => $session->{'svcnum'},
466 my($context, $session, $custnum) = _custoragent_session_custnum($p);
467 return { 'error' => $session } if $context eq 'error';
471 my $conf = new FS::Conf;
472 $return{'require_address2'} = $conf->exists('cust_main-require_address2');
474 # if ( $FS::TicketSystem::system ) {
475 # warn "$me customer_info: initializing ticket system\n" if $DEBUG;
476 # FS::TicketSystem->init();
479 if ( $custnum ) { #customer record
481 %return = ( %return, %{ customer_info_short($p) } );
483 #redundant with customer_info_short, but we need it for several things below
484 my $search = { 'custnum' => $custnum };
485 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
486 my $cust_main = qsearchs('cust_main', $search )
487 or return { 'error' => "customer_info: unknown custnum $custnum" };
489 my $list_tickets = list_tickets($p);
490 $return{'tickets'} = $list_tickets->{'tickets'};
492 if ( $session->{'pkgnum'} ) {
493 #XXX open invoices in the pkg-balances case
495 $return{'money_char'} = $conf->config("money_char") || '$';
498 invnum => $_->invnum,
499 date => time2str("%b %o, %Y", $_->_date),
501 charged => $_->charged,
503 } $cust_main->open_cust_bill;
504 $return{open_invoices} = \@open;
506 my $sql = 'SELECT MAX(_date) FROM cust_bill WHERE custnum = ?';
507 my $sth = dbh->prepare($sql) or die dbh->errstr;
508 $sth->execute($custnum) or die $sth->errstr;
509 $return{'last_invoice_date'} = $sth->fetchrow_arrayref->[0];
510 $return{'last_invoice_date_pretty'} =
511 time2str('%m/%d/%Y', $return{'last_invoice_date'} );
514 #customer_info_short always has nobalance on..
515 $return{small_custview} =
516 small_custview( $cust_main,
517 $return{countrydefault},
518 ( $session->{'pkgnum'} ? 1 : 0 ), #nobalance
521 $return{has_ship_address} = $cust_main->has_ship_address;
522 $return{status} = $cust_main->status_label; #$cust_main->status; #better to break anyone obscurely testing for strings in self-service than to have to upgrade every front-end to get the new status to display
523 $return{statuscolor} = $cust_main->statuscolor;
524 $return{status_label} = $cust_main->status_label;
526 # compatibility: some places in selfservice use this to determine
527 # if there's a ship address
528 if ( $return{has_ship_address} ) {
529 $return{ship_last} = $cust_main->last;
530 $return{ship_first} = $cust_main->first;
533 if (scalar($conf->config('support_packages'))) {
534 my @support_services = ();
535 foreach ($cust_main->support_services) {
536 my $seconds = $_->svc_x->seconds || 0;
537 my $time_remaining = (($seconds < 0) ? '-' : '' ).
538 int(abs($seconds)/3600)."h".
539 sprintf("%02d",(abs($seconds)%3600)/60)."m";
540 my $cust_pkg = $_->cust_pkg;
543 $pkgnum = $cust_pkg->pkgnum if $cust_pkg;
544 $pkg = $cust_pkg->part_pkg->pkg if $cust_pkg;
545 push @support_services, { svcnum => $_->svcnum,
546 time => $time_remaining,
551 $return{support_services} = \@support_services;
554 if ( $conf->config('prepayment_discounts-credit_type') ) {
556 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
559 } elsif ( $session->{'svcnum'} ) { #no customer record
561 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $session->{'svcnum'} } )
562 or die "unknown svcnum";
563 $return{name} = $svc_acct->email;
567 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
571 return { 'error' => '',
572 'custnum' => $custnum,
578 sub customer_info_short {
581 my($context, $session, $custnum) = _custoragent_session_custnum($p);
582 return { 'error' => $session } if $context eq 'error';
586 my $conf = new FS::Conf;
588 if ( $custnum ) { #customer record
590 my $search = { 'custnum' => $custnum };
591 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
592 my $cust_main = qsearchs('cust_main', $search )
593 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
595 $return{display_custnum} = $cust_main->display_custnum;
596 $return{max_invnum} = $cust_main->max_invnum;
598 if ( $session->{'pkgnum'} ) {
599 $return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
600 #next_bill_date from cust_pkg?
602 $return{balance} = $cust_main->balance;
603 $return{next_bill_date} = $cust_main->next_bill_date;
604 $return{next_bill_date_pretty} =
605 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
608 $return{balance_pretty} = money_pretty($return{balance});
610 $return{countrydefault} = scalar($conf->config('countrydefault'));
612 $return{small_custview} =
613 small_custview( $cust_main,
614 $return{countrydefault},
618 $return{first} = $cust_main->first;
619 $return{'last'} = $cust_main->get('last');
620 $return{name} = $cust_main->first. ' '. $cust_main->get('last');
622 #none of these are terribly expensive if we want 'em...
623 for (@cust_main_editable_fields) {
624 $return{$_} = $cust_main->get($_);
626 $return{$_} = $cust_main->masked($_) for qw/ss stateid/;
628 #maybe a little more expensive, but it should be cached by now
629 for (@location_editable_fields) {
630 $return{$_} = $cust_main->bill_location->get($_)
631 if $cust_main->bill_locationnum;
632 $return{'ship_'.$_} = $cust_main->ship_location->get($_)
633 if $cust_main->ship_locationnum;
636 my @invoicing_list = $cust_main->invoicing_list;
637 $return{'invoicing_list'} =
638 join(', ', grep { $_ !~ /^(POST|FAX)$/ } @invoicing_list );
639 $return{'postal_invoicing'} =
640 0 < ( grep { $_ eq 'POST' } @invoicing_list );
642 if ( $session->{'svcnum'} ) {
643 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
644 $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
645 $return{'svcnum'} = $session->{'svcnum'};
648 } elsif ( $session->{'svcnum'} ) { #no customer record
650 #uuh, not supproted yet... die?
651 return { 'error' => 'customer_info_short not yet supported as agent' };
655 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
659 # this is here because this routine is called by both fs_ and ng_ main pages, where it appears
660 # it is not customer-specific, though it is only shown to authenticated customers
661 # it is not currently agent-specific, though at some point it might be
662 $return{'announcement'} = join(' ',$conf->config('selfservice-announcement')) || '';
664 return { 'error' => '',
665 'custnum' => $custnum,
670 sub customer_recurring {
673 my($context, $session, $custnum) = _custoragent_session_custnum($p);
674 return { 'error' => $session } if $context eq 'error';
678 my $conf = new FS::Conf;
680 my $search = { 'custnum' => $custnum };
681 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
682 my $cust_main = qsearchs('cust_main', $search )
683 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
685 $return{'display_recurring'} = [ $cust_main->display_recurring ];
687 return { 'error' => '',
688 'custnum' => $custnum,
693 sub billing_history {
696 my($context, $session, $custnum) = _custoragent_session_custnum($p);
697 return { 'error' => $session } if $context eq 'error';
699 return { 'error' => 'No customer' } unless $custnum;
701 my $search = { 'custnum' => $custnum };
702 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
703 my $cust_main = qsearchs('cust_main', $search )
704 or return { 'error' => "unknown custnum $custnum" };
708 if ( $session->{'pkgnum'} ) {
709 #$return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
710 #next_bill_date from cust_pkg?
711 return { 'error' => 'No history for package' };
714 $return{balance} = $cust_main->balance;
715 $return{balance_pretty} = money_pretty($return{balance});
716 $return{next_bill_date} = $cust_main->next_bill_date;
717 $return{next_bill_date_pretty} =
718 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
721 my $conf = new FS::Conf;
723 $return{'history'} = [
724 $cust_main->payment_history(
725 'line_items' => $conf->exists('selfservice-billing_history-line_items'),
730 $return{'money_char'} = $conf->config("money_char") || '$',
738 my $session = _cache->get($p->{'session_id'})
739 or return { 'error' => "Can't resume session" }; #better error message
741 my $custnum = $session->{'custnum'}
742 or return { 'error' => "no customer record" };
744 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
745 or return { 'error' => "unknown custnum $custnum" };
747 my $conf = new FS::Conf;
748 if (($p->{payby} eq "CHEK" || $p->{payby} eq "DCHEK") && $conf->exists('selfservice-ACH_info_readonly')) {
749 return { 'error' => "You do not have authority to add a bank account" };
752 my $new = new FS::cust_main { $cust_main->hash };
754 $new->set( $_ => $p->{$_} )
755 foreach grep { exists $p->{$_} } @cust_main_editable_fields;
757 if ( exists($p->{address1}) ) {
758 my $bill_location = FS::cust_location->new({
759 map { $_ => $p->{$_} } @location_editable_fields
761 # if this is unchanged from before, cust_main::replace will ignore it
762 $new->set('bill_location' => $bill_location);
765 if ( exists($p->{ship_address1}) ) {
766 my $ship_location = FS::cust_location->new({
767 map { $_ => $p->{"ship_$_"} } @location_editable_fields
769 if ( !grep { length($p->{"ship_$_"}) } @location_editable_fields ) {
770 # Selfservice unfortunately tries to indicate "same as billing
771 # address" by sending all fields empty. Did this ever work?
772 $ship_location = $cust_main->bill_location;
774 $new->set('ship_location' => $ship_location);
776 # but if it hasn't been passed in at all, leave ship_location alone--
777 # DON'T change it to match bill_location.
780 if ( exists $p->{'invoicing_list'} || exists $p->{'postal_invoicing'} ) {
781 #false laziness with httemplate/edit/process/cust_main.cgi
782 @invoicing_list = split( /\s*\,\s*/, $p->{'invoicing_list'} );
783 push @invoicing_list, 'POST' if $p->{'postal_invoicing'};
785 @invoicing_list = $cust_main->invoicing_list;
788 my $error = $new->replace($cust_main, \@invoicing_list);
789 return { 'error' => $error } if $error;
792 return { 'error' => '' };
797 my $session = _cache->get($p->{'session_id'})
798 or return { 'error' => "Can't resume session" }; #better error message
804 my $conf = new FS::Conf;
805 use vars qw($payment_info); #cache for performance
806 unless ( $payment_info ) {
808 my %states = map { $_->state => 1 }
809 qsearch('cust_main_county', {
810 'country' => $conf->config('countrydefault') || 'US'
813 my %cust_paybys = map { $_ => 1 }
814 map { FS::payby->payby2payment($_) }
815 $conf->config('signup_server-payby');
817 my @cust_paybys = keys %cust_paybys;
821 #list all counties/states/countries
822 'cust_main_county' =>
823 [ map { $_->hashref } qsearch('cust_main_county', {}) ],
825 #shortcut for one-country folks
827 [ sort { $a cmp $b } keys %states ],
829 'card_types' => card_types(),
831 'withcvv' => $conf->exists('selfservice-require_cvv'), #or enable optional cvv?
832 'require_cvv' => $conf->exists('selfservice-require_cvv'),
833 'onfile_require_cvv' => $conf->exists('selfservice-onfile_require_cvv'),
835 'paytypes' => [ FS::cust_payby::paytypes ],
837 'paybys' => [ $conf->config('signup_server-payby') ],
838 'cust_paybys' => \@cust_paybys,
840 'stateid_label' => FS::Msgcat::_gettext('stateid'),
841 'stateid_state_label' => FS::Msgcat::_gettext('stateid_state'),
843 'show_ss' => $conf->exists('show_ss'),
844 'show_stateid' => $conf->exists('show_stateid'),
845 'show_paystate' => $conf->exists('show_bankstate'),
847 'save_unchecked' => $conf->exists('selfservice-save_unchecked'),
848 'ach_read_only' => $conf->exists('selfservice-ACH_info_readonly'),
858 my %return = %$payment_info;
860 delete $return{'cust_main_county'} if $p->{'omit_cust_main_county'};
862 my $custnum = $session->{'custnum'};
864 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
865 or return { 'error' => "unknown custnum $custnum" };
867 $return{'hide_payment_fields'} = [
869 my $pg = payment_gateway($cust_main, $_);
870 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
871 } @{ $return{cust_paybys} }
874 $return{balance} = $cust_main->balance; #XXX pkg-balances?
876 $return{$_} = $cust_main->bill_location->get($_)
877 for qw(address1 address2 city state zip);
879 $p->{'payment_payby'} = $payment_info->{paybys} if !$p->{'payment_payby'};
881 # look for stored cust_payby info
882 # only if we've been given a clear payment_payby (to avoid payname conflicts)
883 if ($p->{'payment_payby'} =~ /^(CARD|CHEK)$/ || (ref($p->{'payment_payby'}))) {
884 my @search_payby = ();
885 if ($p->{'payment_payby'} eq 'CARD') { @search_payby = ('CARD','DCRD'); }
886 elsif ($p->{'payment_payby'} eq 'CHEK') { @search_payby = ('CHEK','DCHK'); }
887 elsif (ref($p->{'payment_payby'}) eq 'ARRAY') { @search_payby = @{$payment_info->{paybys}}; }
888 my ($cust_payby) = $cust_main->cust_payby(@search_payby);
890 $return{payby} = $cust_payby->payby;
891 $return{payname} = $cust_payby->payname
892 || ( $cust_main->first. ' '. $cust_main->get('last') );
893 $return{custpaybynum} = $cust_payby->custpaybynum;
895 if ( $cust_payby->payby =~ /^(CARD|DCRD)$/ ) {
896 $return{card_type} = cardtype($cust_payby->payinfo);
897 $return{payinfo} = $cust_payby->paymask;
899 @return{'month', 'year'} = $cust_payby->paydate_monthyear;
903 if ( $cust_payby->payby =~ /^(CHEK|DCHK)$/ ) {
904 my ($payinfo1, $payinfo2) = split '@', $cust_payby->paymask;
905 $return{payinfo1} = $payinfo1;
906 $return{payinfo2} = $payinfo2;
907 $return{paytype} = $cust_payby->paytype;
908 $return{paystate} = $cust_payby->paystate;
909 $return{payname} = $cust_payby->payname; # override 'first/last name' default from above, if any. Is instution-name here. (#15819)
914 if ( $conf->config('prepayment_discounts-credit_type') ) {
916 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
919 #doubleclick protection
921 $return{payunique} = "webui-MyAccount-$_date-$$-". rand() * 2**32; #new
922 $return{paybatch} = $return{payunique}; #back compat
924 $return{credit_card_surcharge_percentage} = $conf->config('credit-card-surcharge-percentage', $cust_main->agentnum);
925 $return{credit_card_surcharge_flatfee} = $conf->config('credit-card-surcharge-flatfee', $cust_main->agentnum);
927 return { 'error' => '',
933 #some false laziness with httemplate/process/payment.cgi - look there for
934 #ACH and CVV support stuff
936 sub validate_payment {
939 my $session = _cache->get($p->{'session_id'})
940 or return { 'error' => "Can't resume session" }; #better error message
942 my $custnum = $session->{'custnum'};
944 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
945 or return { 'error' => "unknown custnum $custnum" };
947 $p->{'amount'} =~ /^\s*(\d+(\.\d{2})?)\s*$/
948 or return { 'error' => gettext('illegal_amount') };
950 return { error => 'Amount must be greater than 0' } unless $amount > 0;
952 #false laziness w/tr-amount_fee.html, but we don't want selfservice users
953 #changing the hidden form values
954 my $conf = new FS::Conf;
955 my $fee_display = $conf->config('selfservice_process-display') || 'add';
956 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
957 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
958 if ( $fee_display eq 'add'
960 and ! $fee_skip_first || scalar($cust_main->cust_pay)
963 my $fee_pkg = qsearchs('part_pkg', { pkgpart=>$fee_pkgpart } );
964 $amount = sprintf('%.2f', $amount + $fee_pkg->option('setup_fee') );
967 $p->{'discount_term'} =~ /^\s*(\d*)\s*$/
968 or return { 'error' => gettext('illegal_discount_term'). ': '. $p->{'discount_term'} };
969 my $discount_term = $1;
971 $p->{'payname'} =~ /^([\w \,\.\-\']+)$/
972 or return { 'error' => gettext('illegal_name'). " payname: ". $p->{'payname'} };
975 $p->{'payunique'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
976 or return { 'error' => gettext('illegal_text'). " payunique: ". $p->{'payunique'} };
979 $p->{'paybatch'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
980 or return { 'error' => gettext('illegal_text'). " paybatch: ". $p->{'paybatch'} };
983 $payunique = $paybatch if ! length($payunique) && length($paybatch);
985 $p->{'payby'} ||= 'CARD';
986 $p->{'payby'} =~ /^([A-Z]{4})$/
987 or return { 'error' => "illegal_payby " . $p->{'payby'} };
990 #false laziness w/process/payment.cgi
993 my $replace_cust_payby;
994 if ( $payby eq 'CHEK' || $payby eq 'DCHK' ) {
996 $p->{'payinfo1'} =~ /^([\dx]+)$/
997 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
999 $p->{'payinfo2'} =~ /^([\dx]+)$/
1000 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1002 $payinfo = $payinfo1. '@'. $payinfo2;
1005 foreach my $cust_payby ($cust_main->cust_payby('CHEK','DCHK')) {
1006 if ( $cust_payby->paymask eq $payinfo ) {
1007 $payinfo = $cust_payby->payinfo;
1008 $replace_cust_payby = $cust_payby;
1014 if ($conf->exists('selfservice-ACH_info_readonly') && !$achonfile) {
1015 return { 'error' => "You are not allowed to change your payment information." };
1018 } elsif ( $payby eq 'CARD' || $payby eq 'DCRD' ) {
1020 $payinfo = $p->{'payinfo'};
1024 #more intelligent matching will be needed here if you change
1025 #card_masking_method and don't remove existing paymasks
1026 foreach my $cust_payby ($cust_main->cust_payby('CARD','DCRD')) {
1027 if ( $cust_payby->paymask eq $payinfo ) {
1028 $payinfo = $cust_payby->payinfo;
1029 $replace_cust_payby = $cust_payby;
1035 $payinfo =~ s/\D//g;
1036 $payinfo =~ /^(\d{13,19}|\d{8,9})$/
1037 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1041 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1042 return { 'error' => gettext('unknown_card_type') }
1043 if !$cust_main->tokenized($payinfo) && cardtype($payinfo) eq "Unknown";
1045 if ( length($p->{'paycvv'}) && $p->{'paycvv'} !~ /^\s*$/ ) {
1046 if ( cardtype($payinfo) eq 'American Express card' ) {
1047 $p->{'paycvv'} =~ /^\s*(\d{4})\s*$/
1048 or return { 'error' => "CVV2 (CID) for American Express cards is four digits." };
1051 $p->{'paycvv'} =~ /^\s*(\d{3})\s*$/
1052 or return { 'error' => "CVV2 (CVC2/CID) is three digits." };
1055 } elsif ( $conf->exists('selfservice-onfile_require_cvv') ) {
1056 return { 'error' => 'CVV2 is required' };
1057 } elsif ( !$onfile && $conf->exists('selfservice-require_cvv') ) {
1058 return { 'error' => 'CVV2 is required' };
1062 die "unknown payby $payby";
1065 my %payby2fields = (
1066 'CARD' => [ qw( paystart_month paystart_year payissue payip
1067 address1 address2 city state zip country ) ],
1068 'CHEK' => [ qw( ss paytype paystate stateid stateid_state payip ) ],
1071 my %replace = ( 'replace' => $replace_cust_payby, );
1074 $card_type = cardtype($payinfo) if $payby eq 'CARD';
1077 'cust_main' => $cust_main, #XXX or just custnum??
1078 'amount' => sprintf('%.2f', $amount),
1080 'payinfo' => $payinfo,
1081 'paymask' => FS::payinfo_Mixin->mask_payinfo( $payby, $payinfo ),
1082 'card_type' => $card_type,
1083 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01',
1084 'paydate_pretty' => $p->{'month'}. ' / '. $p->{'year'},
1085 'month' => $p->{'month'},
1086 'year' => $p->{'year'},
1087 'payname' => $payname,
1088 'payunique' => $payunique,
1089 'paybatch' => $paybatch,
1090 'paycvv' => $paycvv,
1091 'payname' => $payname,
1092 'discount_term' => $discount_term,
1093 'pkgnum' => $session->{'pkgnum'},
1095 map { $_ => $p->{$_} } ( @{ $payby2fields{$payby} },
1105 my $validate = validate_payment($p);
1106 return $validate if $validate->{'error'};
1108 my $conf = new FS::Conf;
1109 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour'; #?
1110 _cache->set( 'payment_'.$p->{'session_id'}, $validate, $timeout );
1112 +{ map { $_=>$validate->{$_} }
1113 qw( card_type paymask payname paydate_pretty month year amount
1114 address1 address2 city state zip country
1120 sub process_stored_payment {
1123 my $session_id = $p->{'session_id'};
1125 my $payment_info = _cache->get( "payment_$session_id" )
1126 or return { 'error' => "Can't resume session" }; #better error message
1128 do_process_payment($payment_info);
1132 sub process_payment {
1135 my $payment_info = validate_payment($p);
1136 return $payment_info if $payment_info->{'error'};
1138 do_process_payment($payment_info);
1142 sub do_process_payment {
1143 my $validate = shift;
1145 my $cust_main = $validate->{'cust_main'};
1147 my $amount = delete $validate->{'amount'};
1150 my $payby = delete $validate->{'payby'};
1152 if ( $validate->{'save'} ) {
1155 foreach my $field ( qw( auto payinfo paymask payname payip ) ) {
1156 $saveopt{$field} = $validate->{$field};
1159 if ( $payby eq 'CARD' ) {
1160 my $bill_location = FS::cust_location->new({
1161 map { $_ => $validate->{$_} }
1162 qw(address1 address2 city state country zip)
1164 $saveopt{'bill_location'} = $bill_location;
1165 foreach my $field ( qw( paydate paystart_month paystart_year payissue ) ) {
1166 $saveopt{$field} = $validate->{$field};
1169 # stateid/stateid_state won't be saved, might be broken as of 4.x
1170 foreach my $field ( qw( paytype paystate ) ) {
1171 $saveopt{$field} = $validate->{$field};
1175 my $error = $cust_main->save_cust_payby(
1176 'payment_payby' => $payby,
1177 'replace' => $validate->{'replace'}, # cust_payby object to replace
1182 #no, this causes customers to process their payments again
1183 #return { 'error' => $error };
1184 #XXX just warn verosely for now so i can figure out how these happen in
1185 # the first place, eventually should redirect them to the "change
1186 #address" page but indicate if the payment processed?
1187 delete($validate->{'payinfo'}); #don't want to log this!
1188 warn "WARNING: error changing customer info when processing payment (not returning to customer as a processing error): $error\n".
1190 "SAVEOPT: ".Dumper(\%saveopt)."\n".
1191 "CUST_MAIN: ". Dumper($cust_main)."\n".
1192 "PACKET: ". Dumper($validate)."\n";
1196 my $error = $cust_main->realtime_bop( $FS::payby::payby2bop{$payby}, $amount,
1200 'paynum_ref' => \$paynum,
1203 return { 'error' => $error } if $error;
1205 #no error, so order the fee package if applicable...
1206 my $conf = new FS::Conf;
1207 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
1208 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
1210 if ( $fee_pkgpart and ! $fee_skip_first || scalar($cust_main->cust_pay) ) {
1212 my $cust_pkg = new FS::cust_pkg { 'pkgpart' => $fee_pkgpart };
1214 $error = $cust_main->order_pkg( 'cust_pkg' => $cust_pkg );
1215 return { 'error' => "payment processed successfully, but error ordering fee: $error" }
1218 #and generate an invoice for it now too
1219 $error = $cust_main->bill( 'pkg_list' => [ $cust_pkg ] );
1220 return { 'error' => "payment processed and fee ordered successfully, but error billing fee: $error" }
1225 $cust_main->apply_payments;
1228 my $receipt_html = '';
1230 # currently supported for realtime CC only; send receipt data to SS
1231 $cust_pay = qsearchs('cust_pay', { 'paynum' => $paynum } );
1234 <TABLE BGCOLOR="#cccccc" BORDER=0 CELLSPACING=2>
1237 <TD ALIGN="right">Payment#</TD>
1238 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->paynum . qq!</B></TD>
1242 <TD ALIGN="right">Date</TD>
1244 <TD BGCOLOR="#FFFFFF"><B>! .
1245 time2str("%a %b %o, %Y %r", $cust_pay->_date)
1251 <TD ALIGN="right">Amount</TD>
1252 <TD BGCOLOR="#FFFFFF"><B>! . sprintf('%.2f', $cust_pay->paid) . qq!</B></TD>
1257 <TD ALIGN="right">Payment method</TD>
1258 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->payby_name .' #'. $cust_pay->paymask
1271 'amount' => sprintf('%.2f', $cust_pay->paid),
1272 'date' => $cust_pay->_date,
1273 'date_pretty' => time2str('%Y-%m-%d', $cust_pay->_date),
1274 'time_pretty' => time2str('%T', $cust_pay->_date),
1275 'auth_num' => $cust_pay->auth,
1276 'order_num' => $cust_pay->order_number,
1277 'receipt_html' => $receipt_html,
1284 'receipt_html' => '',
1291 sub realtime_collect {
1294 my $session = _cache->get($p->{'session_id'})
1295 or return { 'error' => "Can't resume session" }; #better error message
1297 my $custnum = $session->{'custnum'};
1299 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1300 or return { 'error' => "unknown custnum $custnum" };
1303 if ( $p->{'amount'} ) {
1304 $amount = $p->{'amount'};
1306 elsif ( $session->{'pkgnum'} ) {
1307 $amount = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
1310 $amount = $cust_main->balance;
1313 my $error = $cust_main->realtime_collect(
1314 'method' => $p->{'method'},
1315 'amount' => $amount,
1316 'pkgnum' => $session->{'pkgnum'},
1317 'session_id' => $p->{'session_id'},
1321 return { 'error' => $error } unless ref( $error );
1323 return { 'error' => '', amount => $amount, %$error };
1326 sub start_thirdparty {
1328 my $session = _cache->get($p->{'session_id'})
1329 or return { 'error' => "Can't resume session" }; #better error message
1330 my $custnum = $session->{'custnum'};
1331 my $cust_main = FS::cust_main->by_key($custnum);
1333 my $amount = $p->{'amount'}
1334 or return { error => 'no amount' };
1336 my $result = $cust_main->create_payment(
1337 'method' => $p->{'method'},
1338 'amount' => $p->{'amount'},
1339 'pkgnum' => $session->{'pkgnum'},
1340 'session_id' => $p->{'session_id'},
1343 if ( ref($result) ) { # hashref or error
1346 return { error => $result };
1350 sub finish_thirdparty {
1352 my $session_id = delete $p->{'session_id'};
1353 my $session = _cache->get($session_id)
1354 or return { 'error' => "Can't resume session" };
1355 my $custnum = $session->{'custnum'};
1356 my $cust_main = FS::cust_main->by_key($custnum);
1358 if ( $p->{_cancel} ) {
1359 # customer backed out of making a payment
1360 return $cust_main->cancel_payment( $session_id );
1362 my $result = $cust_main->execute_payment( $session_id, %$p );
1363 if ( ref($result) ) {
1366 return { error => $result };
1370 sub process_payment_order_pkg {
1373 my $hr = process_payment($p);
1374 return $hr if $hr->{'error'};
1379 sub process_payment_order_renew {
1382 my $hr = process_payment($p);
1383 return $hr if $hr->{'error'};
1388 sub process_prepay {
1392 my $session = _cache->get($p->{'session_id'})
1393 or return { 'error' => "Can't resume session" }; #better error message
1397 my $custnum = $session->{'custnum'};
1399 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1400 or return { 'error' => "unknown custnum $custnum" };
1402 my( $amount, $seconds, $upbytes, $downbytes, $totalbytes ) = ( 0, 0, 0, 0, 0 );
1403 my $error = $cust_main->recharge_prepay( $p->{'prepaid_cardnum'},
1411 return { 'error' => $error } if $error;
1413 return { 'error' => '',
1414 'amount' => $amount,
1415 'seconds' => $seconds,
1416 'duration' => duration_exact($seconds),
1417 'upbytes' => $upbytes,
1418 'upload' => FS::UI::bytecount::bytecount_unexact($upbytes),
1419 'downbytes' => $downbytes,
1420 'download' => FS::UI::bytecount::bytecount_unexact($downbytes),
1421 'totalbytes'=> $totalbytes,
1422 'totalload' => FS::UI::bytecount::bytecount_unexact($totalbytes),
1429 my $session = _cache->get($p->{'session_id'})
1430 or return { 'error' => "Can't resume session" }; #better error message
1432 my $custnum = $session->{'custnum'};
1434 my $invnum = $p->{'invnum'};
1436 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1437 'custnum' => $custnum } )
1438 or return { 'error' => "Can't find invnum" };
1442 return { 'error' => '',
1443 'invnum' => $invnum,
1444 'invoice_text' => join('', $cust_bill->print_text ),
1445 'invoice_html' => $cust_bill->print_html( { unsquelch_cdr => 1 } ),
1452 my $session = _cache->get($p->{'session_id'})
1453 or return { 'error' => "Can't resume session" }; #better error message
1455 my $custnum = $session->{'custnum'};
1457 my $invnum = $p->{'invnum'};
1459 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1460 'custnum' => $custnum } )
1461 or return { 'error' => "Can't find invnum" };
1465 return { 'error' => '',
1466 'invnum' => $invnum,
1467 'invoice_pdf' => $cust_bill->print_pdf({
1468 'unsquelch_cdr' => 1,
1469 'locale' => $p->{'locale'},
1475 sub legacy_invoice {
1477 my $session = _cache->get($p->{'session_id'})
1478 or return { 'error' => "Can't resume session" }; #better error message
1480 my $custnum = $session->{'custnum'};
1482 my $legacyinvnum = $p->{'legacyinvnum'};
1485 'legacyinvnum' => $legacyinvnum,
1486 'custnum' => $custnum,
1489 my $legacy_cust_bill =
1490 qsearchs('legacy_cust_bill', { %hash, 'locale' => $p->{'locale'} } )
1491 || qsearchs('legacy_cust_bill', \%hash )
1492 or return { 'error' => "Can't find legacyinvnum" };
1496 return { 'error' => '',
1497 'legacyinvnum' => $legacyinvnum,
1498 'legacyid' => $legacy_cust_bill->legacyid,
1499 'invoice_html' => $legacy_cust_bill->content_html,
1504 sub legacy_invoice_pdf {
1506 my $session = _cache->get($p->{'session_id'})
1507 or return { 'error' => "Can't resume session" }; #better error message
1509 my $custnum = $session->{'custnum'};
1511 my $legacyinvnum = $p->{'legacyinvnum'};
1513 my $legacy_cust_bill = qsearchs('legacy_cust_bill', {
1514 'legacyinvnum' => $legacyinvnum,
1515 'custnum' => $custnum,
1516 }) or return { 'error' => "Can't find legacyinvnum" };
1520 return { 'error' => '',
1521 'legacyinvnum' => $legacyinvnum,
1522 'legacyid' => $legacy_cust_bill->legacyid,
1523 'invoice_pdf' => $legacy_cust_bill->content_pdf,
1531 #sessioning for this? how do we get the session id to the backend invoice
1532 # template so it can add it to the link, blah
1535 if ( $p->{'invnum'} ) {
1536 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $p->{'invnum'} } )
1537 or return { 'error' => 'unknown invnum' };
1538 $agentnum = $cust_bill->cust_main->agentnum;
1541 my $templatename = $p->{'template'} || $p->{'templatename'};
1543 #false laziness-ish w/view/cust_bill-logo.cgi
1545 my $conf = new FS::Conf;
1546 if ( $templatename =~ /^([^\.\/]*)$/ && $conf->exists("logo_$1.png") ) {
1547 $templatename = "_$1";
1552 my $filename = "logo$templatename.png";
1554 return { 'error' => '',
1555 'logo' => $conf->config_binary($filename, $agentnum),
1556 'content_type' => 'image/png', #should allow gif, jpg too
1562 my $session = _cache->get($p->{'session_id'})
1563 or return { 'error' => "Can't resume session" }; #better error message
1565 my $custnum = $session->{'custnum'};
1567 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1568 or return { 'error' => "unknown custnum $custnum" };
1570 my $conf = new FS::Conf;
1572 my @legacy_cust_bill = $cust_main->legacy_cust_bill;
1574 my @cust_bill = grep ! $_->hide, $cust_main->cust_bill;
1579 #not super efficient, we also run cust_bill_pay/cust_credited inside owed
1580 my @payments_and_credits = sort {$b->_date <=> $a->_date} ($_->cust_bill_pay,$_->cust_credited);
1581 my $owed = $_->owed;
1583 +{ 'invnum' => $_->invnum,
1584 '_date' => $_->_date,
1585 'date' => time2str("%b %o, %Y", $_->_date),
1586 'date_short' => time2str("%m-%d-%Y", $_->_date),
1587 'previous' => sprintf('%.2f', ($_->previous)[0]),
1588 'charged' => sprintf('%.2f', $_->charged),
1589 'owed' => sprintf('%.2f', $owed),
1590 'balance' => sprintf('%.2f', $balance),
1591 'lastpay' => @payments_and_credits
1592 ? time2str("%b %o, %Y", $payments_and_credits[0]->_date)
1598 return { 'error' => '',
1599 'balance' => $cust_main->balance,
1600 'money_char' => $conf->config("money_char") || '$',
1601 'invoices' => $invoices,
1602 'legacy_invoices' => [
1604 +{ 'legacyinvnum' => $_->legacyinvnum,
1605 'legacyid' => $_->legacyid,
1606 '_date' => $_->_date,
1607 'date' => time2str("%b %o, %Y", $_->_date),
1608 'date_short' => time2str("%m-%d-%Y", $_->_date),
1609 'charged' => sprintf('%.2f', $_->charged),
1610 'has_content' => ( length($_->content_pdf)
1611 || length($_->content_html) ),
1621 my $session = _cache->get($p->{'session_id'})
1622 or return { 'error' => "Can't resume session" }; #better error message
1624 my $custnum = $session->{'custnum'};
1626 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1627 or return { 'error' => "unknown custnum $custnum" };
1629 return { 'error' => '',
1630 'balance' => $cust_main->balance,
1631 'money_char' => FS::Conf->new->config("money_char") || '$',
1632 'payments' => [ map $_->SSAPI_getinfo, $cust_main->cust_pay ],
1636 sub payment_receipt {
1638 my $session = _cache->get($p->{'session_id'})
1639 or return { 'error' => "Can't resume session" }; #better error message
1641 my $custnum = $session->{'custnum'};
1643 my $cust_pay = qsearchs('cust_pay', { 'custnum' => $custnum,
1644 'paynum' => $p->{'paynum'},
1647 or return { 'error' => "unknown payment ". $p->{'paynum'} };
1651 %{ $cust_pay->SSAPI_getinfo },
1658 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1659 return { 'error' => $session } if $context eq 'error';
1661 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1662 or return { 'error' => "unknown custnum $custnum" };
1666 my $cust_payby = $_;
1668 map { $_ => $cust_payby->$_ }
1669 qw( custpaybynum weight payby paymask paydate
1670 payname paystate paytype
1674 $cust_main->cust_payby
1682 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1683 return { 'error' => $session } if $context eq 'error';
1685 #XXX payinfo1 + payinfo2 for CHEK?
1686 #or take the opportunity to use separate, more well- named fields?
1687 if ($p->{'payby'} eq 'CHEK') {
1688 $p->{'payinfo1'} =~ /^([\dx]+)$/
1689 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1691 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1692 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1694 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1697 my $cust_payby = new FS::cust_payby {
1698 'custnum' => $custnum,
1699 map { $_ => $p->{$_} } qw( weight payby payinfo paycvv paydate payname
1700 paystate paytype payip
1704 my $error = $cust_payby->insert;
1706 return { 'error' => $error };
1708 return { 'custpaybynum' => $cust_payby->custpaybynum };
1716 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1717 return { 'error' => $session } if $context eq 'error';
1719 if ($p->{'payby'} eq 'CHEK') {
1720 $p->{'payinfo1'} =~ /^([\dx]+)$/
1721 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1723 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1724 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1726 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1729 my $cust_payby = qsearchs('cust_payby', {
1730 'custnum' => $custnum,
1731 'custpaybynum' => $p->{'custpaybynum'},
1733 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1735 my $cust_main = qsearchs( 'cust_main', {custnum => $cust_payby->custnum} )
1736 or return { 'error' => 'unknown custnum '.$cust_payby->custnum };
1739 qw( weight payby payinfo paycvv paydate payname paystate paytype payip )
1741 next unless exists($p->{$field});
1742 $cust_payby->set($field,$p->{$field});
1744 $cust_payby->set( 'paymask' => $cust_payby->mask_payinfo );
1746 # Update column if given a value, and the given value wasn't
1747 # the value generated by $cust_main->masked($column);
1748 $cust_main->set( $_, $p->{$_} )
1749 for grep{ $p->{$_} !~ /^x/i; }
1750 grep{ exists $p->{$_} }
1753 # Perform updates within a transaction
1754 local $FS::UID::AutoCommit = 0;
1756 if ( my $error = $cust_payby->replace || $cust_main->replace ) {
1758 return { error => $error };
1762 return { custpaybynum => $cust_payby->custpaybynum };
1768 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1769 return { 'error' => $session } if $context eq 'error';
1771 my $cust_payby = qsearchs('cust_payby', {
1772 'custnum' => $custnum,
1773 'custpaybynum' => $p->{'custpaybynum'},
1775 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1777 return { 'error' => $cust_payby->verify };
1784 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1785 return { 'error' => $session } if $context eq 'error';
1787 my $cust_payby = qsearchs('cust_payby', {
1788 'custnum' => $custnum,
1789 'custpaybynum' => $p->{'custpaybynum'},
1791 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1793 my $conf = new FS::Conf;
1794 if (($cust_payby->payby eq "DCHK" || $cust_payby->payby eq "CHEK") && $conf->exists('selfservice-ACH_info_readonly')) {
1795 return { 'error' => "Sorry you do not have permission to delete bank information." };
1798 return { 'error' => $cust_payby->delete };
1804 my $session = _cache->get($p->{'session_id'})
1805 or return { 'error' => "Can't resume session" }; #better error message
1807 my $custnum = $session->{'custnum'};
1809 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1810 or return { 'error' => "unknown custnum $custnum" };
1812 my @errors = $cust_main->cancel( 'quiet'=>1 );
1814 my $error = scalar(@errors) ? join(' / ', @errors) : '';
1816 return { 'error' => $error };
1823 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1824 return { 'error' => $session } if $context eq 'error';
1826 my $pkg = qsearchs({
1827 'table' => 'cust_pkg',
1828 'addl_from' => 'LEFT JOIN part_pkg USING ( pkgpart )',
1830 'custnum' => $custnum,
1831 'pkgnum' => $p->{'pkgnum'},
1834 or return {'error' => 'unknown pkg num $pkgnum'};
1837 pkg_label => $pkg->pkg,
1838 pkgpart => $pkg->pkgpart,
1839 classnum => $pkg->classnum,
1847 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1848 return { 'error' => $session } if $context eq 'error';
1850 my $search = { 'custnum' => $custnum };
1851 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1852 my $cust_main = qsearchs('cust_main', $search )
1853 or return { 'error' => "unknown custnum $custnum" };
1855 my $conf = new FS::Conf;
1856 my $immutable = $conf->exists('selfservice_immutable-package');
1858 # the duplication below is necessary:
1859 # 1. to maintain the current buggy behaviour wrt the cust_pkg and part_pkg
1860 # hashes overwriting each other (setup and no_auto fields). Fixing that is a
1861 # non-backwards-compatible change breaking the software of anyone using the API
1862 # instead of the stock selfservice
1863 # 2. to return cancelled packages as well - for wholesale and non-wholesale
1864 if( $conf->exists('selfservice_server-view-wholesale') ) {
1865 return { 'svcnum' => $session->{'svcnum'},
1866 'custnum' => $custnum,
1867 'cust_pkg' => [ map {
1869 immutable => $immutable,
1870 part_pkg => [ map $_->hashref, $_->part_pkg ],
1872 [ map $_->hashref, $_->available_part_svc ],
1874 [ map { my $ref = { $_->hash,
1875 label => [ $_->label ],
1877 $ref->{_password} = $_->svc_x->_password
1878 if $context eq 'agent'
1879 && $conf->exists('agent-showpasswords')
1880 && $_->part_svc->svcdb eq 'svc_acct';
1885 } $cust_main->cust_pkg
1888 small_custview( $cust_main, $conf->config('countrydefault') ),
1889 'wholesale_view' => 1,
1890 'login_svcpart' => [ $conf->config('selfservice_server-login_svcpart') ],
1891 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1892 'lnp' => $conf->exists('svc_phone-lnp'),
1896 { 'svcnum' => $session->{'svcnum'},
1897 'custnum' => $custnum,
1898 'cust_pkg' => [ map {
1899 my $primary_cust_svc = $_->primary_cust_svc;
1902 immutable => $immutable,
1903 pkg_label => $_->pkg_locale,
1904 status => $_->status,
1905 statuscolor => $_->statuscolor,
1907 [ map { $_->hashref }
1908 grep { $_->selfservice_access ne 'hidden' }
1909 $_->available_part_svc
1912 [ map { my $ref = { $_->hash,
1913 label => [ $_->label ],
1915 $ref->{_password} = $_->svc_x->_password
1916 if $context eq 'agent'
1917 && $conf->exists('agent-showpasswords')
1918 && $_->part_svc->svcdb eq 'svc_acct';
1919 $ref->{svchash} = { $_->svc_x->hash } if
1920 $_->part_svc->svcdb eq 'svc_phone';
1921 $ref->{svchash}->{svcpart} = $_->part_svc->svcpart
1922 if $_->part_svc->svcdb eq 'svc_phone'; # hack
1925 grep { $_->part_svc->selfservice_access ne 'hidden' }
1930 ? { $primary_cust_svc->hash,
1931 label => [ $primary_cust_svc->label ],
1932 finger => $primary_cust_svc->svc_x->finger, #uuh
1933 $primary_cust_svc->part_svc->hash,
1937 } $cust_main->ncancelled_pkgs
1940 small_custview( $cust_main, $conf->config('countrydefault') ),
1941 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1949 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1950 return { 'error' => $session } if $context eq 'error';
1952 my $conf = new FS::Conf;
1954 my $hide_usage = $conf->exists('selfservice_hide-usage') ? 1 : 0;
1955 my $search = { 'custnum' => $custnum };
1956 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1957 my $cust_main = qsearchs('cust_main', $search )
1958 or return { 'error' => "unknown custnum $custnum" };
1960 my $pkgnum = $session->{'pkgnum'} || $p->{'pkgnum'} || '';
1961 if ( ! $pkgnum && $p->{'svcnum'} ) {
1962 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $p->{'svcnum'} } );
1963 $pkgnum = $cust_svc->pkgnum if $cust_svc;
1967 my @cust_pkg_usage = ();
1968 foreach my $cust_pkg ( $p->{'ncancelled'}
1969 ? $cust_main->ncancelled_pkgs
1970 : $cust_main->unsuspended_pkgs ) {
1971 next if $pkgnum && $cust_pkg->pkgnum != $pkgnum;
1972 push @cust_svc, @{[ $cust_pkg->cust_svc ]}; #@{[ ]} to force array context
1973 push @cust_pkg_usage, $cust_pkg->cust_pkg_usage;
1976 @cust_svc = grep { $_->part_svc->selfservice_access ne 'hidden' } @cust_svc;
1979 foreach (@cust_pkg_usage) {
1980 my $part = $_->part_pkg_usage;
1981 my $tag = $part->description . ($part->shared ? 1 : 0);
1982 my $row = $usage_pools{$tag}
1983 ||= [ $part->description, 0, 0, $part->shared ? 1 : 0 ];
1984 $row->[1] += sprintf('%.1f', $_->minutes); # minutes remaining
1985 $row->[2] += $part->minutes; # minutes total
1987 } # otherwise just leave them empty
1989 if ( $p->{'svcdb'} ) {
1990 my $svcdb = ref($p->{'svcdb'}) eq 'HASH'
1992 : ref($p->{'svcdb'}) eq 'ARRAY'
1993 ? { map { $_=>1 } @{ $p->{'svcdb'} } }
1994 : { $p->{'svcdb'} => 1 };
1995 @cust_svc = grep $svcdb->{ $_->part_svc->svcdb }, @cust_svc
1998 #@svc_x = sort { $a->domain cmp $b->domain || $a->username cmp $b->username }
2001 my @svcs; # stuff to return to the client
2002 my %bytes_used_total; # for _used columns only
2003 foreach my $cust_svc (@cust_svc) {
2004 my $svc_x = $cust_svc->svc_x;
2005 my($label, $value) = $cust_svc->label;
2006 my $part_svc = $cust_svc->part_svc;
2007 my $svcdb = $part_svc->svcdb;
2008 my $cust_pkg = $cust_svc->cust_pkg;
2009 my $part_pkg = $cust_pkg->part_pkg;
2012 'svcnum' => $cust_svc->svcnum,
2013 'display_svcnum' => $cust_svc->display_svcnum,
2017 'pkg_label' => $cust_pkg->pkg_locale,
2018 'pkg_status' => $cust_pkg->status,
2019 'readonly' => ($part_svc->selfservice_access eq 'readonly'),
2022 # would it make sense to put this in a svc_* method?
2024 if (!$hide_usage and grep(/^$svcdb$/, qw(svc_acct svc_broadband)) and $part_svc->part_export_usage) {
2025 my $last_bill = $cust_pkg->last_bill || 0;
2027 my $up_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctInputOctets');
2028 my $down_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctOutputOctets');
2031 'seconds_used' => $cust_svc->seconds_since_sqlradacct($last_bill,$now),
2032 'upbytes_used' => display_bytecount($up_used),
2033 'downbytes_used' => display_bytecount($down_used),
2034 'totalbytes_used' => display_bytecount($up_used + $down_used)
2036 $bytes_used_total{'seconds_used'} += $hash{'seconds_used'};
2037 $bytes_used_total{'upbytes_used'} += $up_used;
2038 $bytes_used_total{'downbytes_used'} += $down_used;
2039 $bytes_used_total{'totalbytes_used'} += $up_used + $down_used;
2042 if ( $svcdb eq 'svc_acct' ) {
2043 foreach (qw(username email finger seconds)) {
2044 $hash{$_} = $svc_x->$_;
2050 'upbytes' => display_bytecount($svc_x->upbytes),
2051 'downbytes' => display_bytecount($svc_x->downbytes),
2052 'totalbytes' => display_bytecount($svc_x->totalbytes),
2054 'recharge_amount' => $part_pkg->option('recharge_amount',1),
2055 'recharge_seconds' => $part_pkg->option('recharge_seconds',1),
2056 'recharge_upbytes' =>
2057 display_bytecount($part_pkg->option('recharge_upbytes',1)),
2058 'recharge_downbytes' =>
2059 display_bytecount($part_pkg->option('recharge_downbytes',1)),
2060 'recharge_totalbytes' =>
2061 display_bytecount($part_pkg->option('recharge_totalbytes',1)),
2066 } elsif ( $svcdb eq 'svc_dsl' ) {
2068 $hash{'phonenum'} = $svc_x->phonenum;
2069 if ( $svc_x->first || $svc_x->get('last') || $svc_x->company ) {
2070 $hash{'name'} = $svc_x->first. ' '. $svc_x->get('last');
2071 $hash{'name'} = $svc_x->company. ' ('. $hash{'name'}. ')'
2074 $hash{'name'} = $cust_main->name;
2076 # no usage to hide here
2078 } elsif ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2080 # could potentially show lots of things...
2081 $hash{'outbound'} = 1;
2082 $hash{'inbound'} = 0;
2083 if ( $svcdb eq 'svc_phone' ) {
2084 if ( $part_pkg->plan eq 'voip_inbound' ) {
2085 $hash{'outbound'} = 0;
2086 $hash{'inbound'} = 1;
2087 } elsif ( $part_pkg->option('selfservice_inbound_format')
2088 or $conf->config('selfservice-default_inbound_cdr_format')
2090 $hash{'inbound'} = 1;
2093 foreach (qw(inbound outbound)) {
2094 # hmm...we can't filter by status here, because there might
2095 # not be cdr_terminations at all. have to go by date.
2096 # find all since the last bill date.
2097 # XXX cdr types? we are going to need them.
2099 my $sum_cdr = $svc_x->sum_cdrs(
2100 'inbound' => ( $_ eq 'inbound' ? 1 : 0 ),
2101 'begin' => ($cust_pkg->last_bill || 0),
2103 'disable_charged_party' => 1,
2105 $hash{$_} = $sum_cdr->hashref;
2108 } # not hiding usage
2112 } # foreach $cust_svc
2114 foreach my $field (keys %bytes_used_total) {
2115 if ($field =~ /bytes/) {
2116 $bytes_used_total{$field} = display_bytecount($bytes_used_total{$field});
2121 'svcnum' => $session->{'svcnum'},
2122 'custnum' => $custnum,
2123 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
2124 'view_usage_nodomain' => $conf->exists('selfservice-view_usage_nodomain'),
2126 'bytes_used_total' => \%bytes_used_total,
2128 map { $usage_pools{$_} }
2132 'hide_usage' => $hide_usage,
2137 sub _customer_svc_x {
2138 my($custnum, $svcnum, $table) = (shift, shift, shift);
2139 my $hashref = ref($svcnum) ? $svcnum : { 'svcnum' => $svcnum };
2141 $custnum =~ /^(\d+)$/ or die "illegal custnum";
2142 my $search = " AND custnum = $1";
2143 #$search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
2146 'table' => ($table || 'svc_acct'),
2147 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
2148 'LEFT JOIN cust_pkg USING ( pkgnum ) ',#.
2149 #'LEFT JOIN cust_main USING ( custnum ) ',
2150 'hashref' => $hashref,
2151 'extra_sql' => $search, #important
2156 sub svc_status_html {
2159 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2160 return { 'error' => $session } if $context eq 'error';
2162 #XXX only svc_dsl for now
2163 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl')
2164 or return { 'error' => "Service not found" };
2166 my $html = $svc_x->getstatus_html;
2168 return { 'html' => $html };
2172 sub svc_status_hash {
2175 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2176 return { 'error' => $session } if $context eq 'error';
2178 #XXX only svc_acct for now
2179 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2180 or return { 'error' => "Service not found" };
2182 my ( $html, $hashref ) = $svc_x->export_getstatus;
2187 sub set_svc_status_hash { _svc_method_X(shift, 'export_setstatus') }
2188 sub set_svc_status_listadd { _svc_method_X(shift, 'export_setstatus_listadd') }
2189 sub set_svc_status_listdel { _svc_method_X(shift, 'export_setstatus_listdel') }
2190 sub set_svc_status_vacationadd { _svc_method_X(shift, 'export_setstatus_vacationadd') }
2191 sub set_svc_status_vacationdel { _svc_method_X(shift, 'export_setstatus_vacationdel') }
2194 my( $p, $method ) = @_;
2196 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2197 return { 'error' => $session } if $context eq 'error';
2199 #XXX only svc_acct for now
2200 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2201 or return { 'error' => "Service not found" };
2203 warn "$method ". join(' / ', map "$_=>".$p->{$_}, keys %$p )
2205 my $error = $svc_x->$method($p); #$p? returns error?
2206 return { 'error' => $error } if $error;
2208 return {}; #? { 'error' => '' }
2212 sub acct_forward_info {
2215 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2216 return { 'error' => $session } if $context eq 'error';
2218 my $svc_forward = _customer_svc_x( $custnum,
2219 { 'srcsvc' => $p->{'svcnum'} },
2222 or return { 'error' => '',
2226 return { 'error' => '',
2227 'dst' => $svc_forward->dst || $svc_forward->dstsvc_acct->email,
2232 sub process_acct_forward {
2234 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2235 return { 'error' => $session } if $context eq 'error';
2237 my $old = _customer_svc_x( $custnum,
2238 { 'srcsvc' => $p->{'svcnum'} },
2242 if ( $p->{'dst'} eq '' ) {
2244 my $error = $old->delete;
2245 return { 'error' => $error };
2247 return { 'error' => '' };
2250 my $new = new FS::svc_forward { 'srcsvc' => $p->{'svcnum'},
2251 'dst' => $p->{'dst'},
2256 $new->svcnum($old->svcnum);
2257 my $cust_svc = $old->cust_svc;
2258 $new->svcpart($old->svcpart);
2259 $new->pkgnuym($old->pkgnum);
2260 $error = $new->replace($old);
2262 my $conf = new FS::Conf;
2263 $new->svcpart($conf->config('selfservice-svc_forward_svcpart'));
2265 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
2266 or return { 'error' => 'No service' }; #how would we even get here?
2268 $new->pkgnum( $svc_acct->cust_svc->pkgnum );
2270 $error = $new->insert;
2273 return { 'error' => $error };
2277 sub list_dsl_devices {
2280 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2281 return { 'error' => $session } if $context eq 'error';
2283 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2284 or return { 'error' => "Service not found" };
2287 'devices' => [ map {
2288 +{ 'mac_addr' => $_->mac_addr };
2289 } $svc_dsl->dsl_device
2295 sub add_dsl_device {
2298 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2299 return { 'error' => $session } if $context eq 'error';
2301 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2302 or return { 'error' => "Service not found" };
2304 return { 'error' => 'No MAC address supplied' }
2305 unless length($p->{'mac_addr'});
2307 my $dsl_device = new FS::dsl_device { 'svcnum' => $svc_dsl->svcnum,
2308 'mac_addr' => scalar($p->{'mac_addr'}),
2310 my $error = $dsl_device->insert;
2311 return { 'error' => $error };
2315 sub delete_dsl_device {
2318 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2319 return { 'error' => $session } if $context eq 'error';
2321 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2322 or return { 'error' => "Service not found" };
2324 my $dsl_device = qsearchs('dsl_device', { 'svcnum' => $svc_dsl->svcnum,
2325 'mac_addr' => scalar($p->{'mac_addr'}),
2328 or return { 'error' => 'Unknown MAC address: '. $p->{'mac_addr'} };
2330 my $error = $dsl_device->delete;
2331 return { 'error' => $error };
2337 _usage_details( \&_port_graph, $p,
2338 'svcdb' => 'svc_port',
2343 my($svc_port, $begin, $end) = @_;
2345 my $pngOrError = $svc_port->graph_png( start=>$begin, end=> $end );
2346 push @usage, { 'png' => $pngOrError };
2350 sub _list_svc_usage {
2351 my($svc_acct, $begin, $end) = @_;
2353 foreach my $part_export (
2354 map { qsearch ( 'part_export', { 'exporttype' => $_ } ) }
2355 qw( sqlradius sqlradius_withdomain )
2357 push @usage, @ { $part_export->usage_sessions($begin, $end, $svc_acct) };
2362 sub list_svc_usage {
2363 _usage_details(\&_list_svc_usage, @_);
2366 sub _list_support_usage {
2367 my($svc_acct, $begin, $end) = @_;
2369 foreach ( grep { $begin <= $_->_date && $_->_date <= $end }
2370 qsearch('acct_rt_transaction', { 'svcnum' => $svc_acct->svcnum })
2372 push @usage, { 'seconds' => $_->seconds,
2373 'support' => $_->support,
2374 '_date' => $_->_date,
2375 'id' => $_->transaction_id,
2376 'creator' => $_->creator,
2377 'subject' => $_->subject,
2378 'status' => $_->status,
2379 'ticketid' => $_->ticketid,
2385 sub list_support_usage {
2386 _usage_details(\&_list_support_usage, @_);
2389 sub _list_cdr_usage {
2390 # XXX CDR type support...
2391 # XXX any way to do a paged search on this?
2392 # we have to return the results all at once...
2393 my($svc_x, $begin, $end, %opt) = @_;
2394 map [ $_->downstream_csv(%opt, 'keeparray' => 1) ],
2398 'disable_charged_party' => 1,
2403 sub list_cdr_usage {
2405 _usage_details( \&_list_cdr_usage, $p );
2408 sub _usage_details {
2409 my($callback, $p, %opt) = @_;
2410 my $conf = FS::Conf->new;
2412 if ( $conf->exists('selfservice_hide-usage') ) {
2413 return { 'error' => 'Viewing usage is not allowed.' };
2416 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2417 return { 'error' => $session } if $context eq 'error';
2419 my $search = { 'svcnum' => $p->{'svcnum'} };
2420 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2422 my $cust_svc = qsearchs( 'cust_svc', $search );
2423 return { 'error' => 'No service selected in list_svc_usage' }
2426 my $svc_x = $cust_svc->svc_x;
2427 my $svcdb = $svc_x->table;
2428 my $cust_pkg = $cust_svc->cust_pkg;
2429 my $freq = $cust_pkg->part_pkg->freq;
2432 if ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2434 if ( $p->{inbound} ) {
2435 $format = $cust_pkg->part_pkg->option('selfservice_inbound_format')
2436 || $conf->config('selfservice-default_inbound_cdr_format')
2437 || 'source_default';
2438 $callback_opt{inbound} = 1;
2440 $format = $cust_pkg->part_pkg->option('selfservice_format')
2441 || $conf->config('selfservice-default_cdr_format')
2445 $callback_opt{format} = $format;
2446 $callback_opt{use_clid} = 1;
2447 $header = [ split(',', FS::cdr::invoice_header($format) ) ];
2450 my $start = $cust_pkg->setup;
2451 #my $end = $cust_pkg->bill; # or time?
2454 unless ( $p->{beginning} ) {
2455 $p->{beginning} = $cust_pkg->last_bill;
2456 $p->{ending} = $end;
2459 die "illegal beginning" if $p->{beginning} !~ /^\d*$/;
2460 die "illegal ending" if $p->{ending} !~ /^\d*$/;
2462 my (@usage) = &$callback($svc_x, $p->{beginning}, $p->{ending},
2466 if ( $conf->exists('selfservice-hide_cdr_price') ) {
2467 # ugly kludge, I know
2468 my ($delete_col) = grep { $header->[$_] eq 'Price' } (0..scalar(@$header));
2469 if (defined $delete_col) {
2470 delete($_->[$delete_col]) foreach ($header, @usage);
2474 #kinda false laziness with FS::cust_main::bill, but perhaps
2475 #we should really change this bit to DateTime and DateTime::Duration
2477 #change this bit to use Date::Manip? CAREFUL with timezones (see
2478 # mailing list archive)
2479 my ($nsec,$nmin,$nhour,$nmday,$nmon,$nyear) =
2480 (localtime($p->{ending}) )[0,1,2,3,4,5];
2481 my ($psec,$pmin,$phour,$pmday,$pmon,$pyear) =
2482 (localtime($p->{beginning}) )[0,1,2,3,4,5];
2484 if ( $freq =~ /^\d+$/ ) {
2486 until ( $nmon < 12 ) { $nmon -= 12; $nyear++; }
2488 until ( $pmon >= 0 ) { $pmon += 12; $pyear--; }
2489 } elsif ( $freq =~ /^(\d+)w$/ ) {
2491 $nmday += $weeks * 7;
2492 $pmday -= $weeks * 7;
2493 } elsif ( $freq =~ /^(\d+)d$/ ) {
2497 } elsif ( $freq =~ /^(\d+)h$/ ) {
2502 return { 'error' => "unparsable frequency: ". $freq };
2505 my $previous = timelocal_nocheck($psec,$pmin,$phour,$pmday,$pmon,$pyear);
2506 my $next = timelocal_nocheck($nsec,$nmin,$nhour,$nmday,$nmon,$nyear);
2510 'svcnum' => $p->{svcnum},
2511 'beginning' => $p->{beginning},
2512 'ending' => $p->{ending},
2513 'inbound' => $p->{inbound},
2514 'previous' => ($previous > $start) ? $previous : $start,
2515 'next' => ($next < $end) ? $next : $end,
2516 'header' => $header,
2524 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2525 return { 'error' => $session } if $context eq 'error';
2527 my $search = { 'custnum' => $custnum };
2528 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2529 my $cust_main = qsearchs('cust_main', $search )
2530 or return { 'error' => "unknown custnum $custnum" };
2532 my $status = $cust_main->status;
2534 my %order_pkg_options = ();
2535 if ( $p->{locationnum} > 0 ) {
2536 $order_pkg_options{locationnum} = delete($p->{locationnum});
2537 } elsif ( $p->{address1} ) {
2538 $order_pkg_options{'cust_location'} = new FS::cust_location {
2539 map { $_ => $p->{$_} }
2540 qw( address1 address2 city county state zip country )
2544 #false laziness w/ClientAPI/Signup.pm
2546 my $cust_pkg = new FS::cust_pkg ( {
2547 'custnum' => $custnum,
2548 'pkgpart' => $p->{'pkgpart'},
2549 'quantity' => $p->{'quantity'} || 1,
2551 my $error = $cust_pkg->check;
2552 return { 'error' => $error } if $error;
2555 unless ( $p->{'svcpart'} eq 'none' ) {
2559 if ( $p->{'svcpart'} =~ /^(\d+)$/ ) {
2561 my $part_svc = qsearchs('part_svc', { 'svcpart' => $svcpart } );
2562 return { 'error' => "Unknown svcpart $svcpart" } unless $part_svc;
2563 $svcdb = $part_svc->svcdb;
2565 $svcdb = 'svc_acct';
2567 $svcpart ||= $cust_pkg->part_pkg->svcpart($svcdb);
2570 'svc_acct' => [ qw( username domsvc _password sec_phrase popnum ) ],
2571 'svc_domain' => [ qw( domain ) ],
2572 'svc_phone' => [ qw( phonenum pin sip_password phone_name ) ],
2573 'svc_external' => [ qw( id title ) ],
2574 'svc_pbx' => [ qw( id title ) ],
2577 my $svc_x = "FS::$svcdb"->new( {
2578 'svcpart' => $svcpart,
2579 map { $_ => $p->{$_} } @{$fields{$svcdb}}
2582 if ( $svcdb eq 'svc_acct' && exists($p->{"snarf_machine1"}) ) {
2585 while ( length($p->{"snarf_machine$snarfnum"}) ) {
2586 my $acct_snarf = new FS::acct_snarf ( {
2587 'machine' => $p->{"snarf_machine$snarfnum"},
2588 'protocol' => $p->{"snarf_protocol$snarfnum"},
2589 'username' => $p->{"snarf_username$snarfnum"},
2590 '_password' => $p->{"snarf_password$snarfnum"},
2593 push @acct_snarf, $acct_snarf;
2595 $svc_x->child_objects( \@acct_snarf );
2598 my $y = $svc_x->setdefault; # arguably should be in new method
2599 return { 'error' => $y } if $y && !ref($y);
2601 $error = $svc_x->check;
2602 return { 'error' => $error } if $error;
2608 $error = $cust_main->order_pkg(
2609 'cust_pkg' => $cust_pkg,
2614 return { 'error' => $error } if $error;
2616 my $conf = new FS::Conf;
2617 if ( $conf->exists('signup_server-realtime') ) {
2619 my $bill_error = _do_bop_realtime( $cust_main, $status, 'collect'=>$p->{run_bill_events} );
2622 $cust_pkg->cancel('quiet'=>1);
2625 $cust_pkg->reexport;
2629 $cust_pkg->reexport;
2632 my $svcnum = $svc[0] ? $svc[0]->svcnum : '';
2634 return { error=>'', pkgnum=>$cust_pkg->pkgnum, svcnum=>$svcnum };
2641 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2642 return { 'error' => $session } if $context eq 'error';
2644 my $conf = new FS::Conf;
2645 my $immutable = $conf->exists('selfservice_immutable-package');
2646 return { 'error' => "Package modification disabled" } if $immutable;
2648 my $search = { 'custnum' => $custnum };
2649 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2650 my $cust_main = qsearchs('cust_main', $search )
2651 or return { 'error' => "unknown custnum $custnum" };
2653 my $status = $cust_main->status;
2654 my $cust_pkg = qsearchs('cust_pkg', { 'pkgnum' => $p->{pkgnum} } )
2655 or return { 'error' => "unknown package $p->{pkgnum}" };
2657 #if someone does need self-service package change of suspended packages,
2658 # figure out how to be more discriminating
2659 return { error=>"Can't change a suspended package", pkgnum=>$cust_pkg->pkgnum}
2660 if $cust_pkg->status eq 'suspended';
2662 my $err_or_cust_pkg = $cust_pkg->change( 'pkgpart' => $p->{'pkgpart'},
2663 'quantity' => $p->{'quantity'} || 1,
2666 my $new_pkg = qsearchs('part_pkg', { 'pkgpart' => $p->{pkgpart} } )
2667 or return { 'error' => "unknown package $p->{pkgpart}" };
2669 return { error=>$err_or_cust_pkg, pkgnum=>$cust_pkg->pkgnum }
2670 unless ref($err_or_cust_pkg);
2673 if ( $conf->exists('signup_server-realtime') ) {
2675 my $bill_error = _do_bop_realtime( $cust_main, $status, 'no_invoice_void'=>1 );
2678 $err_or_cust_pkg->suspend;
2681 $err_or_cust_pkg->reexport;
2685 $err_or_cust_pkg->reexport;
2688 return { error => '', pkg => $new_pkg->pkg, pkgnum => $err_or_cust_pkg->pkgnum };
2692 sub order_recharge {
2695 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2696 return { 'error' => $session } if $context eq 'error';
2698 my $search = { 'custnum' => $custnum };
2699 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2700 my $cust_main = qsearchs('cust_main', $search )
2701 or return { 'error' => "unknown custnum $custnum" };
2703 my $status = $cust_main->status;
2704 my $cust_svc = qsearchs( 'cust_svc', { 'svcnum' => $p->{'svcnum'} } )
2705 or return { 'error' => "unknown service " . $p->{'svcnum'} };
2707 my $svc_x = $cust_svc->svc_x;
2708 my $part_pkg = $cust_svc->cust_pkg->part_pkg;
2711 map { $_ =~ /^recharge_(.*)$/; $1, $part_pkg->option($_, 1) }
2712 qw ( recharge_seconds recharge_upbytes recharge_downbytes
2713 recharge_totalbytes );
2714 my $amount = $part_pkg->option('recharge_amount', 1);
2716 my ($l, $v, $d) = $cust_svc->label; # blah
2717 my $pkg = "Recharge $v";
2719 my $bill_error = $cust_main->charge($amount, $pkg,
2720 "time: $vhash{seconds}, up: $vhash{upbytes}," .
2721 "down: $vhash{downbytes}, total: $vhash{totalbytes}",
2722 $part_pkg->taxclass); #meh
2724 my $conf = new FS::Conf;
2725 if ( $conf->exists('signup_server-realtime') && !$bill_error ) {
2727 $bill_error = _do_bop_realtime( $cust_main, $status );
2732 my $error = $svc_x->recharge (\%vhash);
2733 return { 'error' => $error } if $error;
2737 my $error = $bill_error;
2738 $error ||= $svc_x->recharge (\%vhash);
2739 return { 'error' => $error } if $error;
2742 return { error => '', svc => $cust_svc->part_svc->svc };
2746 sub _do_bop_realtime {
2747 my ($cust_main, $status, %opt) = @_;
2749 my $old_balance = $cust_main->balance;
2752 my $bill_error = $cust_main->bill(
2753 'return_bill' => \@cust_bill,
2756 $bill_error ||= $cust_main->apply_payments_and_credits;
2758 $bill_error ||= $cust_main->realtime_collect('selfservice' => 1);
2760 if ( $cust_main->balance > $old_balance
2761 && $cust_main->balance > 0
2762 && ( $cust_main->has_cust_payby_auto || $status eq 'suspended' )
2765 unless ( $opt{'no_invoice_void'} ) {
2767 #this used to apply a credit, but now we can void invoices...
2768 foreach my $cust_bill (@cust_bill) {
2769 my $voiderror = $cust_bill->void('automatic payment failed');
2770 warn "Error voiding cust bill after decline: $voiderror" if $voiderror;
2775 return { 'error' => '_decline', 'bill_error' => $bill_error };
2778 if ( $opt{'collect'} ) {
2779 my $collect_error = $cust_main->collect();
2780 return { 'error' => '_decline', 'bill_error' => $collect_error }
2781 if $collect_error; #?
2790 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2791 return { 'error' => $session } if $context eq 'error';
2793 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2794 or return { 'error' => "unknown custnum $custnum" };
2796 my @cust_pkg = sort { $a->bill <=> $b->bill }
2797 grep { $_->part_pkg->freq ne '0' }
2798 $cust_main->ncancelled_pkgs;
2800 #return { 'error' => 'No active packages to renew.' } unless @cust_pkg;
2802 my $total = $cust_main->balance;
2805 my $bill = $_->bill;
2806 $total += $_->part_pkg->base_recur($_, \$bill);
2807 my $renew_date = $_->part_pkg->add_freq($_->bill);
2809 'pkgnum' => $_->pkgnum,
2810 'amount' => sprintf('%.2f', $total),
2811 'bill_date' => $_->bill,
2812 'bill_date_pretty' => time2str('%x', $_->bill),
2813 'renew_date' => $renew_date,
2814 'renew_date_pretty' => time2str('%x', $renew_date),
2815 'expire_date' => $_->expire,
2816 'expire_date_pretty' => time2str('%x', $_->expire),
2821 return { 'dates' => \@array };
2825 sub payment_info_renew_info {
2827 my $renew_info = renew_info($p);
2828 my $payment_info = payment_info($p);
2829 return { %$renew_info,
2837 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2838 return { 'error' => $session } if $context eq 'error';
2840 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2841 or return { 'error' => "unknown custnum $custnum" };
2843 my $date = $p->{'date'};
2847 #freeside-daily -n -d $date fs_daily $custnum
2848 $cust_main->bill_and_collect( 'time' => $date,
2849 'invoice_time' => $now,
2850 'actual_time' => $now,
2851 'check_freq' => '1d',
2854 return { 'error' => '' };
2860 my $session = _cache->get($p->{'session_id'})
2861 or return { 'error' => "Can't resume session" }; #better error message
2863 my $custnum = $session->{'custnum'};
2865 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2866 or return { 'error' => "unknown custnum $custnum" };
2868 my $conf = new FS::Conf;
2870 $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum)
2871 or return { 'error' => 'Permission denied' };
2873 my $pkgnum = $p->{'pkgnum'};
2875 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2876 'pkgnum' => $pkgnum, } )
2877 or return { 'error' => "unknown pkgnum $pkgnum" };
2879 my $error = $cust_pkg->suspend(reason => $reasonnum);
2880 return { 'error' => $error };
2886 my $session = _cache->get($p->{'session_id'})
2887 or return { 'error' => "Can't resume session" }; #better error message
2889 my $custnum = $session->{'custnum'};
2890 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2891 or return { 'error' => "unknown custnum $custnum" };
2893 my $pkgnum = $p->{'pkgnum'};
2894 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2895 'pkgnum' => $pkgnum, } )
2896 or return { 'error' => "unknown pkgnum $pkgnum" };
2898 my $error = $cust_pkg->cancel( 'quiet' => 1,
2899 'date' => $p->{'date'},
2901 return { 'error' => $error };
2904 sub provision_phone {
2907 @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'};
2909 #editing an existing phone number
2910 if ( $p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/ ) {
2911 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2912 return { 'error' => $session } if $context eq 'error';
2914 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
2915 return { 'error' => 'service not found' } unless $svc_phone;
2916 return { 'error' => 'invalid svcnum' }
2917 if $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum != $custnum;
2919 $svc_phone->email($p->{'email'})
2920 if $svc_phone->email ne $p->{'email'} && $p->{'email'} =~ /^([\w\.\d@]+|)$/;
2921 $svc_phone->forwarddst($p->{'forwarddst'})
2922 if $svc_phone->forwarddst ne $p->{'forwarddst'}
2923 && $p->{'forwarddst'} =~ /^(\d+|)$/;
2924 return { 'error' => $svc_phone->replace };
2928 unless ( $p->{'lnp'} ) {
2929 $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'});
2930 $p->{'lnp_status'} = "portingin";
2931 return _provision( 'FS::svc_phone',
2932 [qw(lnp_desired_due_date lnp_other_provider
2933 lnp_other_provider_account phonenum countrycode lnp_status)],
2934 [qw(phonenum countrycode)],
2940 # single DID order (the usual case)
2941 unless (scalar(@bulkdid)) {
2942 return _provision( 'FS::svc_phone',
2943 [qw(phonenum countrycode)],
2944 [qw(phonenum countrycode)],
2950 # bulk DID order case
2952 foreach my $did ( @bulkdid ) {
2953 $did =~ s/[^0-9]//g;
2954 $error = _provision( 'FS::svc_phone',
2955 [qw(phonenum countrycode)],
2956 [qw(phonenum countrycode)],
2958 'pkgnum' => $p->{'pkgnum'},
2959 'svcpart' => $p->{'svcpart'},
2961 'countrycode' => $p->{'countrycode'},
2962 'session_id' => $p->{'session_id'},
2965 return $error if ($error->{'error'} && length($error->{'error'}) > 1);
2967 { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} }
2972 warn "provision_pbx called\n"
2975 warn "provision_pbx calling _provision\n"
2977 _provision( 'FS::svc_pbx',
2978 [qw(id title max_extensions max_simultaneous ip_addr)],
2979 [qw(id title max_extensions max_simultaneous ip_addr)],
2985 sub provision_acct {
2987 warn "provision_acct called\n"
2990 return { 'error' => gettext('passwords_dont_match') }
2991 if $p->{'_password'} ne $p->{'_password2'};
2992 return { 'error' => gettext('empty_password') }
2993 unless length($p->{'_password'});
2995 if ($p->{'domsvc'}) {
2996 my %domains = domain_select_hash FS::svc_acct(map { $_ => $p->{$_} }
2997 qw ( svcpart pkgnum ) );
2998 return { 'error' => gettext('invalid_domain') }
2999 unless ($domains{$p->{'domsvc'}});
3002 warn "provision_acct calling _provision\n"
3004 _provision( 'FS::svc_acct',
3005 [qw(username _password domsvc)],
3006 [qw(username _password domsvc)],
3012 sub provision_external {
3014 #_provision( 'FS::svc_external', [qw(id title)], [qw(id title)], $p, @_ );
3015 _provision( 'FS::svc_external',
3023 sub provision_forward {
3025 _provision( 'FS::svc_forward',
3026 ['srcsvc','src','dstsvc','dst'],
3033 my( $class, $fields, $return_fields, $p ) = splice(@_, 0, 4);
3034 warn "_provision called for $class\n"
3037 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3038 return { 'error' => $session } if $context eq 'error';
3040 my $search = { 'custnum' => $custnum };
3041 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3042 my $cust_main = qsearchs('cust_main', $search )
3043 or return { 'error' => "unknown custnum $custnum" };
3045 my $pkgnum = $p->{'pkgnum'};
3047 warn "searching for custnum $custnum pkgnum $pkgnum\n"
3049 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3050 'pkgnum' => $pkgnum,
3052 or return { 'error' => "unknown pkgnum $pkgnum" };
3054 warn "searching for svcpart ". $p->{'svcpart'}. "\n"
3056 my $part_svc = qsearchs('part_svc', { 'svcpart' => $p->{'svcpart'} } )
3057 or return { 'error' => "unknown svcpart $p->{'svcpart'}" };
3059 return { error=> 'svcpart '. $p->{'svcpart'}. " is not a $class definition" }
3060 if $class ne 'FS::'. $part_svc->svcdb;
3062 warn "creating $class record\n"
3064 my $svc_x = $class->new( {
3065 'pkgnum' => $p->{'pkgnum'},
3066 'svcpart' => $p->{'svcpart'},
3067 map { $_ => $p->{$_} } @$fields
3070 my %insert_args = ();
3071 #i shouldn't be a special case here (pass an option or something)
3072 if ( $class eq 'FS::svc_phone'
3073 && grep length($p->{$_}), @location_editable_fields
3076 $insert_args{'cust_location'} = new FS::cust_location {
3077 map { $_ => $p->{$_} } @location_editable_fields
3081 warn "inserting $class record\n"
3083 my $error = $svc_x->insert(%insert_args);
3086 warn "finding inserted record for svcnum ". $svc_x->svcnum. "\n"
3088 $svc_x = qsearchs($svc_x->table, { 'svcnum' => $svc_x->svcnum })
3091 my $return = { 'svc' => $part_svc->svc,
3093 map { $_ => $svc_x->get($_) } @$return_fields
3095 warn "_provision returning ". Dumper($return). "\n"
3104 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3105 return { 'error' => $session } if $context eq 'error';
3107 my $search = { 'custnum' => $custnum };
3108 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3109 my $cust_main = qsearchs('cust_main', $search )
3110 or return { 'error' => "unknown custnum $custnum" };
3112 my $pkgnum = $p->{'pkgnum'};
3114 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3115 'pkgnum' => $pkgnum,
3117 or return { 'error' => "unknown pkgnum $pkgnum" };
3119 my $svcpart = $p->{'svcpart'};
3121 my $pkg_svc = qsearchs('pkg_svc', { 'pkgpart' => $cust_pkg->pkgpart,
3122 'svcpart' => $svcpart, } )
3123 or return { 'error' => "unknown svcpart $svcpart for pkgnum $pkgnum" };
3124 my $part_svc = $pkg_svc->part_svc;
3126 my $conf = new FS::Conf;
3129 'svc' => $part_svc->svc,
3130 'svcdb' => $part_svc->svcdb,
3131 'pkgnum' => $pkgnum,
3132 'svcpart' => $svcpart,
3133 'custnum' => $custnum,
3135 'security_phrase' => 0, #XXX !
3136 'svc_acct_pop' => [], #XXX !
3138 'init_popstate' => '',
3143 small_custview( $cust_main, $conf->config('countrydefault') ),
3147 if ($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/
3148 && $ret->{'svcdb'} eq 'svc_phone') {
3149 $ret->{'svcnum'} = $p->{'svcnum'};
3150 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
3151 if ( $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum == $custnum ) {
3152 $ret->{'email'} = $svc_phone->email;
3153 $ret->{'forwarddst'} = $svc_phone->forwarddst;
3157 if ($ret->{'svcdb'} eq 'svc_forward') {
3158 $ret->{'forward_emails'} = {$cust_pkg->forward_emails()};
3164 sub unprovision_svc {
3167 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3168 return { 'error' => $session } if $context eq 'error';
3170 my $search = { 'custnum' => $custnum };
3171 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3172 my $cust_main = qsearchs('cust_main', $search )
3173 or return { 'error' => "unknown custnum $custnum" };
3175 my $svcnum = $p->{'svcnum'};
3177 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $svcnum, } )
3178 or return { 'error' => "unknown svcnum $svcnum" };
3180 return { 'error' => "Service $svcnum does not belong to customer $custnum" }
3181 unless $cust_svc->cust_pkg->custnum == $custnum;
3183 my $conf = new FS::Conf;
3185 return { 'svc' => $cust_svc->part_svc->svc,
3186 'error' => $cust_svc->cancel,
3188 small_custview( $cust_main, $conf->config('countrydefault') ),
3193 sub myaccount_passwd {
3195 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3196 return { 'error' => $session } if $context eq 'error';
3198 return { 'error' => "New passwords don't match." }
3199 if $p->{'new_password'} ne $p->{'new_password2'};
3201 return { 'error' => 'Enter new password' }
3202 unless length($p->{'new_password'});
3204 #my $search = { 'custnum' => $custnum };
3205 #$search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3206 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3207 my $search = " AND custnum = $1";
3208 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3210 my $svc_acct = qsearchs( {
3211 'table' => 'svc_acct',
3212 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3213 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3214 'LEFT JOIN cust_main USING ( custnum ) ',
3215 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3216 'extra_sql' => $search, #important
3218 or return { 'error' => "Service not found" };
3222 my $conf = new FS::Conf;
3224 return { 'error' => 'Incorrect current password.' }
3225 if ( exists($p->{'old_password'})
3226 || $conf->exists('selfservice-password_change_oldpass')
3228 && ! $svc_acct->check_password($p->{'old_password'});
3230 $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3231 || $svc_acct->set_password($p->{'new_password'})
3232 || $svc_acct->replace();
3234 #regular pw change in self-service should change contact pw too, otherwise its
3235 #way too confusing. hell its confusing they're separate at all, but alas.
3236 #need to support the "ISP provides email that's used as a contact email" case
3238 my $contact = FS::contact->by_selfservice_email($svc_acct->email);
3239 if ( $contact && qsearchs('cust_contact', { contactnum=> $contact->contactnum,
3240 custnum => $custnum,
3241 selfservice_access => 'Y',
3245 #svc_acct was successful but this one returns an error? "shouldn't happen"
3246 #don't recheck is_password_allowed here; if the svc_acct password was
3247 #legal, that's good enough
3248 $error ||= $contact->change_password($p->{'new_password'});
3251 my($label, $value) = $svc_acct->cust_svc->label;
3253 return { 'error' => $error,
3263 my $info = skin_info($p);
3265 my $conf = new FS::Conf;
3266 my $verification = $conf->config('selfservice-password_reset_verification')
3267 or return { %$info, 'error' => 'Password resets disabled' };
3272 if ( $p->{'email'} ) { #new-style, changes contact and svc_acct
3274 $contact = FS::contact->by_selfservice_email($p->{'email'});
3277 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3278 $cust_main = $cust_contact[0]->cust_main if scalar(@cust_contact) == 1;
3281 #also look for an svc_acct, otherwise it would be super confusing
3283 my($username, $domain) = split('@', $p->{'email'});
3284 my $svc_domain = qsearchs('svc_domain', { 'domain' => $domain } );
3285 if ( $svc_domain ) {
3286 $svc_acct = qsearchs('svc_acct', { 'username' => $username,
3287 'domsvc' => $svc_domain->svcnum }
3290 my $cust_pkg = $svc_acct->cust_svc->cust_pkg;
3291 $cust_main ||= $cust_pkg->cust_main if $cust_pkg;
3293 #precaution: don't change svc_acct password not part of the same
3294 # customer as contact
3295 $svc_acct = '' if ! $cust_pkg
3296 || $cust_pkg->custnum != $cust_main->custnum;
3301 return { %$info, 'error' => 'Email address not found' }
3302 unless $contact || $svc_acct;
3304 } elsif ( $p->{'username'} ) { #old style, looks in svc_acct only
3306 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
3307 or return { %$info, 'error' => 'Account not found' };
3309 $svc_acct = qsearchs('svc_acct', { 'username' => $p->{'username'},
3310 'domsvc' => $svc_domain->svcnum }
3312 or return { %$info, 'error' => 'Account not found' };
3314 my $cust_pkg = $svc_acct->cust_svc->cust_pkg
3315 or return { %$info, 'error' => 'Account not found' };
3317 $cust_main = $cust_pkg->cust_main;
3321 return { %$info, 'error' => 'Multi-customer contacts incompatible with customer-based verification' }
3322 if ! $cust_main && $verification ne 'email';
3325 'email' => sub { 1; },
3327 my( $p, $cust_main ) = @_;
3328 $cust_main->payby =~ /^(CARD|DCRD|CHEK|DCHK)$/
3329 && $p->{'paymask'} eq substr($cust_main->paymask, -4)
3332 my( $p, $cust_main ) = @_;
3333 my $cust_pay = qsearchs({
3334 'table' => 'cust_pay',
3335 'hashref' => { 'custnum' => $cust_main->custnum },
3336 'order_by' => 'ORDER BY _date DESC LIMIT 1',
3340 $p->{'amount'} == $cust_pay->paid;
3343 my( $p, $cust_main ) = @_;
3344 $p->{'zip'} eq $cust_main->zip
3345 || ( $cust_main->ship_zip && $p->{'zip'} eq $cust_main->ship_zip );
3349 foreach my $verify ( split(',', $verification) ) {
3351 &{ $verify{$verify} }( $p, $cust_main )
3352 or return { %$info, 'error' => 'Account not found' };
3356 #okay, we're verified
3360 my $error = $contact->send_reset_email(
3361 'svcnum' => ($svc_acct ? $svc_acct->svcnum : ''),
3365 return { %$info, 'error' => $error }; #????
3368 } elsif ( $svc_acct ) {
3370 #create a unique session
3372 my $reset_session = {
3373 'svcnum' => $svc_acct->svcnum,
3374 'agentnum' => $svc_acct->cust_main->agentnum,
3377 my $timeout = '1 hour'; #?
3379 my $reset_session_id;
3381 $reset_session_id = sha512_hex(time(). {}. rand(). $$)
3382 } until ( ! defined _cache->get("reset_passwd_$reset_session_id") );
3385 _cache->set( "reset_passwd_$reset_session_id", $reset_session, $timeout );
3389 my $msgnum = $conf->config('selfservice-password_reset_msgnum',
3390 $cust_main->agentnum);
3391 #die "selfservice-password_reset_msgnum unset" unless $msgnum;
3392 return { %$info, 'error' => "selfservice-password_reset_msgnum unset" }
3394 my $msg_template = qsearchs('msg_template', { msgnum => $msgnum } );
3395 my $error = $msg_template->send( 'cust_main' => $cust_main,
3396 'object' => $svc_acct,
3397 'substitutions' => {
3398 'session_id' => $reset_session_id,
3402 return { %$info, 'error' => $error }; #????
3407 return { %$info, 'error' => '' };
3410 sub check_reset_passwd {
3413 my $conf = new FS::Conf;
3414 my $verification = $conf->config('selfservice-password_reset_verification')
3415 or return { 'error' => 'Password resets disabled' };
3417 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3418 or return { 'error' => "Can't resume session" }; #better error message
3420 if ( $reset_session->{'svcnum'} ) {
3422 my $svcnum = $reset_session->{'svcnum'};
3424 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3425 or return { 'error' => "Service not found" };
3427 $p->{'agentnum'} = $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3428 my $info = skin_info($p);
3432 'session_id' => $p->{'session_id'},
3433 'username' => $svc_acct->username,
3436 } elsif ( $reset_session->{'contactnum'} ) {
3438 my $contactnum = $reset_session->{'contactnum'};
3440 my $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3441 or return { 'error' => "Contact not found" };
3443 my @contact_email = $contact->contact_email;
3444 return { 'error' => 'No contact email' } unless @contact_email;
3446 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3447 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3448 if scalar(@cust_contact) == 1;
3449 my $info = skin_info($p);
3453 'session_id' => $p->{'session_id'},
3454 'email' => $contact_email[0]->email, #the first?
3459 return { 'error' => 'No svcnum or contactnum in session' }; #??
3465 sub process_reset_passwd {
3468 my $conf = new FS::Conf;
3469 my $verification = $conf->config('selfservice-password_reset_verification')
3470 or return { 'error' => 'Password resets disabled' };
3472 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3473 or return { 'error' => "Can't resume session" }; #better error message
3478 if ( $reset_session->{'svcnum'} ) {
3480 my $svcnum = $reset_session->{'svcnum'};
3482 $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3483 or return { 'error' => "Service not found" };
3485 $p->{'agentnum'} ||= $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3486 $info ||= skin_info($p);
3491 if ( $reset_session->{'contactnum'} ) {
3493 my $contactnum = $reset_session->{'contactnum'};
3495 $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3496 or return { 'error' => "Contact not found" };
3498 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3499 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3500 if scalar(@cust_contact) == 1;
3501 $info ||= skin_info($p);
3505 return { %$info, 'error' => "New passwords don't match." }
3506 if $p->{'new_password'} ne $p->{'new_password2'};
3508 return { %$info, 'error' => 'Enter new password' }
3509 unless length($p->{'new_password'});
3513 my $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3514 || $svc_acct->set_password($p->{'new_password'})
3515 || $svc_acct->replace();
3517 return { %$info, 'error' => $error } if $error;
3519 #my($label, $value) = $svc_acct->cust_svc->label;
3520 #return { 'error' => $error,
3521 # #'label' => $label,
3522 # #'value' => $value,
3529 my $error = $contact->is_password_allowed($p->{'new_password'})
3530 || $contact->change_password($p->{'new_password'});
3532 return { %$info, 'error' => $error }; # if $error;
3536 #password changed ,so remove session, don't want it reused
3537 _cache->remove($p->{'session_id'});
3539 return { %$info, 'error' => '' };
3543 sub validate_passwd {
3547 %result = ( 'fieldid' => $p->{'fieldid'} )
3548 if $p->{'fieldid'} =~ /^\w+$/;
3550 return { %result, 'password_invalid' => 'Enter new password' }
3551 unless length($p->{'check_password'});
3554 if ($p->{'svcnum'}) {
3555 # false laziness with myaccount_passwd
3556 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3557 return { %result, 'error' => $session } if $context eq 'error';
3559 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3560 my $search = " AND custnum = $1";
3561 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3563 $svc_acct = qsearchs( {
3564 'table' => 'svc_acct',
3565 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3566 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3567 'LEFT JOIN cust_main USING ( custnum ) ',
3568 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3569 'extra_sql' => $search, #important
3571 or return { %result, 'error' => "Service not found" };
3572 # end false laziness
3575 $svc_acct ||= new FS::svc_acct {};
3577 my $error = $svc_acct->is_password_allowed($p->{'check_password'});
3578 return { %result, 'password_invalid' => $error } if $error;
3579 return { %result, 'password_valid' => 1 };
3584 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3585 return { 'error' => $session } if $context eq 'error';
3588 if ( $session->{'pkgnum'} ) {
3590 #tickets for specific service with pkg-balances on
3591 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3592 'pkgnum' => $session->{'pkgnum'} })
3593 or return { 'error' => 'unknown package' };
3594 foreach my $cust_svc ( $cust_pkg->cust_svc ) {
3595 push @tickets, $cust_svc->tickets( $p->{status} );
3600 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
3601 or return { 'error' => "unknown custnum $custnum" };
3603 @tickets = $cust_main->tickets( $p->{status} );
3606 # unavoidable false laziness w/ httemplate/view/cust_main/tickets.html
3607 if ( $FS::TicketSystem::system && FS::TicketSystem->selfservice_priority ) {
3609 @tickets = grep { $_->{'_selfservice_priority'}
3610 !~ /^\s*(closed?|resolved?|done)\s*/i }
3613 my $conf = new FS::Conf;
3614 my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
3618 ($a->{'_selfservice_priority'} eq '') <=>
3619 ($b->{'_selfservice_priority'} eq '')
3622 ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
3628 +{ tickets => \@tickets };
3635 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3636 return { 'error' => $session } if $context eq 'error';
3638 warn "$me create_ticket: initializing ticket system\n" if $DEBUG;
3639 FS::TicketSystem->init();
3641 my $conf = new FS::Conf;
3642 my $queue = $p->{'queue'}
3643 || $conf->config('ticket_system-selfservice_queueid')
3644 || $conf->config('ticket_system-default_queueid');
3646 warn "$me create_ticket: creating ticket\n" if $DEBUG;
3647 my $err_or_ticket = FS::TicketSystem->create_ticket(
3648 '', #create RT session based on FS CurrentUser (fs_selfservice)
3650 'custnum' => $custnum,
3651 'svcnum' => $session->{'svcnum'},
3652 map { $_ => $p->{$_} } qw( requestor cc subject message mime_type )
3655 if ( ref($err_or_ticket) ) {
3656 warn "$me create_ticket: successful: ". $err_or_ticket->id. "\n"
3658 return { 'error' => '',
3659 'ticket_id' => $err_or_ticket->id,
3662 warn "$me create_ticket: unsuccessful: $err_or_ticket\n"
3664 return { 'error' => $err_or_ticket };
3672 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3673 return { 'error' => $session } if $context eq 'error';
3675 return { error => 'requested format not implemented' }
3676 unless ($p->{'format'} eq 'csv' || $p->{'format'} eq 'xls');
3678 my $conf = new FS::Conf;
3679 my $age_threshold = 0;
3680 $age_threshold = time() - $conf->config('selfservice-recent-did-age')
3681 if ($p->{'recentonly'} && $conf->exists('selfservice-recent-did-age'));
3683 my $search = { 'custnum' => $custnum };
3684 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3685 my $cust_main = qsearchs('cust_main', $search )
3686 or return { 'error' => "unknown custnum $custnum" };
3688 # does it make more sense to just run one sql query for this instead of all the
3689 # insanity below? would increase performance greately for large data sets?
3691 foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) {
3692 my @part_svc = $cust_pkg->part_svc;
3693 foreach my $part_svc ( @part_svc ) {
3694 if($part_svc->svcdb eq 'svc_phone'){
3695 my @cust_pkg_svc = @{$part_svc->cust_pkg_svc};
3696 foreach my $cust_pkg_svc ( @cust_pkg_svc ) {
3697 push @svc_phone, $cust_pkg_svc->svc_x
3698 if $cust_pkg_svc->date_inserted >= $age_threshold;
3706 my($xls_r,$xls_c) = (0,0);
3709 my @fields = qw( countrycode phonenum pin sip_password phone_name );
3710 if($p->{'format'} eq 'csv') {
3711 $csv = new Text::CSV_XS { 'always_quote' => 1,
3714 return { 'error' => 'Unable to create CSV' } unless $csv->combine(@fields);
3715 $content .= $csv->string;
3717 elsif($p->{'format'} eq 'xls') {
3718 my $XLS1 = new IO::Scalar \$content;
3719 $xls_workbook = Spreadsheet::WriteExcel->new($XLS1)
3720 or return { 'error' => "Error opening .xls file: $!" };
3721 $xls = $xls_workbook->add_worksheet('DIDs');
3722 foreach ( @fields ) {
3723 $xls->write(0,$xls_c++,$_);
3728 foreach my $svc_phone ( @svc_phone ) {
3729 my @cols = map { $svc_phone->$_ } @fields;
3730 if($p->{'format'} eq 'csv') {
3731 return { 'error' => 'Unable to create CSV' }
3732 unless $csv->combine(@cols);
3733 $content .= $csv->string;
3735 elsif($p->{'format'} eq 'xls') {
3738 $xls->write($xls_r,$xls_c++,$_);
3744 $xls_workbook->close() if $p->{'format'} eq 'xls';
3746 { content => $content, format => $p->{'format'}, };
3751 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3752 return { 'error' => $session } if $context eq 'error';
3754 # warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
3755 # FS::TicketSystem->init();
3756 # return { 'error' => 'get_ticket configuration error' }
3757 # if $FS::TicketSystem::system ne 'RT_Internal';
3759 # check existence and ownership as part of this
3760 warn "$me get_ticket: fetching ticket\n" if $DEBUG;
3761 my $rt_session = FS::TicketSystem->session('');
3762 my $Ticket = FS::TicketSystem->get_ticket_object(
3764 ticket_id => $p->{'ticket_id'},
3767 return { 'error' => 'ticket not found' } if !$Ticket;
3769 if ( length( $p->{'subject'} || '' ) ) {
3771 if ( $p->{'subject'} ne $Ticket->Subject ) {
3772 my ($val, $msg) = $Ticket->SetSubject($p->{'subject'});
3773 return { 'error' => "unable to set subject: $msg" } if !$val;
3777 if(length($p->{'reply'})) {
3778 my @err_or_res = FS::TicketSystem->correspond_ticket(
3780 'ticket_id' => $p->{'ticket_id'},
3781 'content' => $p->{'reply'},
3784 return { 'error' => 'unable to reply to ticket' }
3785 unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
3788 warn "$me get_ticket: getting ticket history\n" if $DEBUG;
3789 my $err_or_ticket = FS::TicketSystem->get_ticket(
3791 'ticket_id' => $p->{'ticket_id'},
3794 if ( !ref($err_or_ticket) ) { # there is no way this should ever happen
3795 warn "$me get_ticket: unsuccessful: $err_or_ticket\n"
3797 return { 'error' => $err_or_ticket };
3800 my @custs = @{$err_or_ticket->{'custs'}};
3801 my @txns = @{$err_or_ticket->{'txns'}};
3804 # superseded by check in get_ticket_object
3805 #return { 'error' => 'invalid ticket requested' }
3806 #unless grep($_ eq $custnum, @custs);
3808 foreach my $txn ( @txns ) {
3809 push @filtered_txns, $txn
3810 if ($txn->{'type'} eq 'EmailRecord'
3811 || $txn->{'type'} eq 'Correspond'
3812 || $txn->{'type'} eq 'Create');
3815 warn "$me get_ticket: successful: \n"
3817 return { 'error' => '',
3818 'transactions' => \@filtered_txns,
3819 'ticket_fields' => $err_or_ticket->{'fields'},
3820 'ticket_id' => $p->{'ticket_id'},
3824 sub adjust_ticket_priority {
3826 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3827 return { 'error' => $session } if $context eq 'error';
3829 # warn "$me adjust_ticket_priority: initializing ticket system\n" if $DEBUG;
3830 # FS::TicketSystem->init;
3831 my $ss_priority = FS::TicketSystem->selfservice_priority;
3833 return { 'error' => 'adjust_ticket_priority configuration error' }
3834 if $FS::TicketSystem::system ne 'RT_Internal'
3837 my $values = $p->{'values'}; #hashref, id => priority value
3840 foreach my $id (keys %$values) {
3841 warn "$me adjust_ticket_priority: fetching ticket $id\n" if $DEBUG;
3842 my $Ticket = FS::TicketSystem->get_ticket_object('',
3844 'custnum' => $custnum,
3847 $ticket_error{$id} = 'ticket not found';
3851 # RT API stuff--would we gain anything by wrapping this in FS::TicketSystem?
3852 # We're not going to implement it for RT_External.
3853 my $old_value = $Ticket->FirstCustomFieldValue($ss_priority);
3854 my $new_value = $values->{$id};
3855 next if $old_value eq $new_value;
3857 warn "$me adjust_ticket_priority: updating ticket $id\n" if $DEBUG;
3859 # AddCustomFieldValue works fine (replacing any existing value) if it's
3860 # a single-valued custom field, which it should be. If it's not, you're
3861 # doing something wrong.
3863 if ( length($new_value) ) {
3864 ($val, $msg) = $Ticket->AddCustomFieldValue(
3865 Field => $ss_priority,
3866 Value => $new_value,
3870 ($val, $msg) = $Ticket->DeleteCustomFieldValue(
3871 Field => $ss_priority,
3872 Value => $old_value,
3876 $ticket_error{$id} = $msg if !$val;
3877 warn "$me adjust_ticket_priority: $id: $msg\n" if $DEBUG and !$val;
3879 return { 'error' => '',
3880 'ticket_error' => \%ticket_error,
3881 %{ customer_info($p) } # send updated customer info back
3887 sub _custoragent_session_custnum {
3890 my($context, $session, $custnum);
3891 if ( $p->{'session_id'} ) {
3893 $context = 'customer';
3894 $session = _cache->get($p->{'session_id'})
3895 or return ( 'error' => "Can't resume session" ); #better error message
3896 $custnum = $session->{'custnum'};
3898 } elsif ( $p->{'agent_session_id'} ) {
3901 my $agent_cache = new FS::ClientAPI_SessionCache( {
3902 'namespace' => 'FS::ClientAPI::Agent',
3904 $session = $agent_cache->get($p->{'agent_session_id'})
3905 or return ( 'error' => "Can't resume session" ); #better error message
3906 $custnum = $p->{'custnum'};
3910 return ( 'error' => "Can't resume session" ); #better error message
3913 ($context, $session, $custnum);