1 package FS::ClientAPI::MyAccount;
3 use 5.008; #require 5.8+ for Time::Local 1.05+
5 use vars qw( $cache $DEBUG $me );
6 use subs qw( _cache _provision );
9 use Digest::MD5 qw(md5_hex);
10 use Digest::SHA qw(sha512_hex);
13 use Time::Local qw(timelocal_nocheck);
14 use Business::CreditCard 0.35;
17 use Spreadsheet::WriteExcel;
18 use OLE::Storage_Lite;
19 use FS::UI::Web::small_custview qw(small_custview); #less doh
21 use FS::UI::bytecount qw( display_bytecount );
24 use FS::Record qw(qsearch qsearchs dbh);
25 use FS::Msgcat qw(gettext);
26 use FS::Misc qw(card_types money_pretty);
27 use FS::Misc::DateTime qw(parse_datetime);
29 use FS::ClientAPI_SessionCache;
41 use FS::legacy_cust_bill;
42 use FS::cust_main_county;
46 use FS::acct_rt_transaction;
50 use FS::cust_location;
53 # for code organization
54 use FS::ClientAPI::MyAccount::contact;
55 use FS::ClientAPI::MyAccount::quotation;
58 $me = '[FS::ClientAPI::MyAccount]';
60 use vars qw( @cust_main_editable_fields @location_editable_fields );
61 @cust_main_editable_fields = qw(
62 first last company daytime night fax mobile
64 ss stateid stateid_state
66 @location_editable_fields = qw(
67 address1 address2 city county state zip country
71 BEGIN { #preload to reduce time customer_info takes
72 if ( $FS::TicketSystem::system ) {
73 warn "$me: initializing ticket system\n" if $DEBUG;
74 FS::TicketSystem->init();
79 $cache ||= new FS::ClientAPI_SessionCache( {
80 'namespace' => 'FS::ClientAPI::MyAccount',
87 my($context, $session, $custnum) = _custoragent_session_custnum($p);
88 #return { 'error' => $session } if $context eq 'error';
91 if ( $context eq 'customer' && $custnum ) {
93 my $sth = dbh->prepare('SELECT agentnum FROM cust_main WHERE custnum = ?')
96 $sth->execute($custnum) or die $sth->errstr;
98 $agentnum = $sth->fetchrow_arrayref->[0]
99 or die "no agentnum for custnum $custnum";
101 #} elsif ( $context eq 'agent' ) {
102 } elsif ( defined($p->{'agentnum'}) and $p->{'agentnum'} =~ /^(\d+)$/ ) {
105 $p->{'agentnum'} = $agentnum;
107 my $conf = new FS::Conf;
109 #false laziness w/Signup.pm
111 my $skin_info_cache_agent = _cache->get("skin_info_cache_agent$agentnum");
113 if ( $skin_info_cache_agent ) {
115 warn "$me loading cached skin info for agentnum $agentnum\n"
120 warn "$me populating skin info cache for agentnum $agentnum\n"
123 $skin_info_cache_agent = {
124 'agentnum' => $agentnum,
125 ( map { $_ => scalar( $conf->config($_, $agentnum) ) }
126 qw( company_name date_format ) ),
127 ( map { $_ => scalar( $conf->config("selfservice-$_", $agentnum ) ) }
128 qw( body_bgcolor box_bgcolor stripe1_bgcolor stripe2_bgcolor
129 text_color link_color vlink_color hlink_color alink_color
130 font title_color title_align title_size menu_bgcolor menu_fontsize
133 'menu_disable' => [ $conf->config('selfservice-menu_disable',$agentnum) ],
134 ( map { $_ => $conf->exists("selfservice-$_", $agentnum ) }
135 qw( menu_skipblanks menu_skipheadings menu_nounderline no_logo enable_payment_without_balance )
137 ( map { $_ => scalar($conf->config_binary("selfservice-$_", $agentnum)) }
138 qw( title_left_image title_right_image
139 menu_top_image menu_body_image menu_bottom_image
142 'logo' => scalar($conf->config_binary('logo.png', $agentnum )),
143 ( map { $_ => join("\n", $conf->config("selfservice-$_", $agentnum ) ) }
144 qw( head body_header body_footer company_address ) ),
145 'money_char' => $conf->config("money_char") || '$',
146 'menu' => join("\n", $conf->config("ng_selfservice-menu", $agentnum ) ) ||
149 services.php Services
150 services.php My Services
151 services_new.php Order a new service
154 personal.php Personal Information
155 password.php Change Password
158 payment_cc.php Credit Card Payment
159 payment_ach.php Electronic Check Payment
160 payment_paypal.php PayPal Payment
161 payment_webpay.php Webpay Payments
164 usage_data.php Data usage
165 usage_cdr.php Call usage
167 tickets.php Help Desk
168 tickets.php Open Tickets
169 tickets_resolved.php Resolved Tickets
170 ticket_create.php Create a new ticket
178 _cache->set("skin_info_cache_agent$agentnum", $skin_info_cache_agent);
182 #{ %$skin_info_cache_agent };
183 $skin_info_cache_agent;
190 my $conf = new FS::Conf;
194 'phone_login' => $conf->exists('selfservice_server-phone_login'),
195 'single_domain'=> scalar($conf->config('selfservice_server-single_domain')),
196 'banner_url' => scalar($conf->config('selfservice-login_banner_url')),
197 'banner_image_md5' =>
198 md5_hex($conf->config_binary('selfservice-login_banner_image')),
205 sub login_banner_image {
207 my $conf = new FS::Conf;
208 my $image = $conf->config_binary('selfservice-login_banner_image');
210 'md5' => md5_hex($image),
215 #false laziness w/FS::ClientAPI::passwd::passwd
219 my $conf = new FS::Conf;
223 if ( $p->{'domain'} eq 'svc_phone'
224 && $conf->exists('selfservice_server-phone_login') ) {
226 my $svc_phone = qsearchs( 'svc_phone', { 'phonenum' => $p->{'username'} } );
227 return { error => 'Number not found.' } unless $svc_phone;
230 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
231 #return { error => 'Only primary user may log in.' }
232 # if $conf->exists('selfservice_server-primary_only')
233 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
235 return { error => 'Incorrect PIN.' }
236 unless $svc_phone->check_pin($p->{'password'});
240 } elsif ( $p->{email}
241 && (my $contact = FS::contact->by_selfservice_email($p->{email}))
244 return { error => 'Incorrect contact password.' }
245 unless $contact->authenticate_password($p->{'password'});
247 $session->{'contactnum'} = $contact->contactnum;
249 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
250 if ( scalar(@cust_contact) == 1 ) {
251 $session->{'custnum'} = $cust_contact[0]->custnum;
252 } elsif ( scalar(@cust_contact) ) {
253 $session->{'customers'} = { map { $_->custnum => $_->cust_main->name }
257 return { error => 'No customer self-service access for contact' }; #??
262 ( $p->{username}, $p->{domain} ) = split('@', $p->{email}) if $p->{email};
264 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
265 or return { error => 'Domain '. $p->{'domain'}. ' not found' };
267 my @svc_acct = qsearch( 'svc_acct', { 'username' => $p->{'username'},
268 'domsvc' => $svc_domain->svcnum, }
271 if ( $conf->exists('selfservice_server-login_svcpart') ) {
272 my @svcpart = $conf->config('selfservice_server-login_svcpart');
273 @svc_acct = grep { my $svcpart = $_->cust_svc->svcpart;
274 scalar( grep( $_ eq $svcpart, @svcpart ) );
279 if ( $conf->exists('selfservice_server-primary_only') ) {
282 my $cust_svc = $_->cust_svc;
283 $cust_svc->cust_pkg->part_pkg->svcpart([qw( svc_acct svc_phone )])
284 == $cust_svc->svcpart
289 return { error => 'User not found.' } unless @svc_acct;
291 return { error => 'Multiple users.' } if scalar(@svc_acct) > 1;
293 my $svc_acct = $svc_acct[0];
295 if ( $conf->exists('selfservice_server-login_svcpart') ) {
296 my @svcpart = $conf->config('selfservice_server-login_svcpart');
297 my $svcpart = $svc_acct->cust_svc->svcpart;
298 return { error => 'Invalid user.' }
299 unless grep($_ eq $svcpart, @svcpart);
302 return { error => 'Incorrect password.' }
303 unless $svc_acct->check_password($p->{'password'});
311 $session->{'svcnum'} = $svc_x->svcnum;
313 my $cust_svc = $svc_x->cust_svc;
314 my $cust_pkg = $cust_svc->cust_pkg;
316 my $cust_main = $cust_pkg->cust_main;
317 $session->{'custnum'} = $cust_main->custnum;
318 if ( $conf->exists('pkg-balances') ) {
319 my @cust_pkg = grep { $_->part_pkg->freq !~ /^(0|$)/ }
320 $cust_main->ncancelled_pkgs;
321 $session->{'pkgnum'} = $cust_pkg->pkgnum
322 if scalar(@cust_pkg) > 1;
326 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
327 #return { error => 'Only primary user may log in.' }
328 # if $conf->exists('selfservice_server-primary_only')
329 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
330 my $part_pkg = $cust_pkg->part_pkg;
331 return { error => 'Only primary user may log in.' }
332 if $conf->exists('selfservice_server-primary_only')
333 && $cust_svc->svcpart != $part_pkg->svcpart([qw( svc_acct svc_phone )]);
339 $session_id = sha512_hex(time(). {}. rand(). $$)
340 } until ( ! defined _cache->get($session_id) ); #just in case
342 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
343 _cache->set( $session_id, $session, $timeout );
345 return { 'error' => '',
346 'session_id' => $session_id,
353 my $skin_info = skin_info($p);
354 if ( $p->{'session_id'} ) {
355 _cache->remove($p->{'session_id'});
356 return { %$skin_info, 'error' => '' };
358 return { %$skin_info, 'error' => "Can't resume session" }; #better error message
365 my($context, $session, $custnum) = _custoragent_session_custnum($p);
366 return { 'error' => $session } if $context eq 'error';
368 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
369 or return { 'error' => "Service not found" };
371 $session->{'svcnum'} = $svc_acct->svcnum;
373 my $conf = new FS::Conf;
374 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
375 _cache->set( $p->{'session_id'}, $session, $timeout );
377 return { 'error' => '' };
383 my($context, $session, $custnum) = _custoragent_session_custnum($p);
384 return { 'error' => $session } if $context eq 'error';
386 $session->{'custnum'} = $p->{'custnum'}
387 if exists $session->{'customers'}{ $p->{'custnum'} };
389 my $conf = new FS::Conf;
390 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
391 _cache->set( $p->{'session_id'}, $session, $timeout );
393 return { 'error' => '',
394 %{ customer_info( { session_id=>$p->{'session_id'} } ) },
398 sub payment_gateway {
400 # takes a cust_main and a cust_payby entry, returns the payment_gateway
401 my $conf = new FS::Conf;
402 my $cust_main = shift;
403 my $cust_payby = shift;
404 return '' if ! FS::payby->realtime($cust_payby);
405 my $pg = $cust_main->agent->payment_gateway(
406 'method' => FS::payby->payby2bop($cust_payby),
415 my $conf = new FS::Conf;
417 my $info = skin_info($p);
419 use vars qw( $cust_paybys ); #cache for performance
420 unless ( $cust_paybys ) {
422 my %cust_paybys = map { $_ => 1 }
423 map { FS::payby->payby2payment($_) }
424 $conf->config('signup_server-payby');
426 $cust_paybys = [ keys %cust_paybys ];
429 $info->{'cust_paybys'} = $cust_paybys;
431 my($context, $session, $custnum) = _custoragent_session_custnum($p);
432 return { 'error' => $session } if $context eq 'error';
434 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
436 $info->{'hide_payment_fields'} = [
438 my $pg = $cust_main && payment_gateway($cust_main, $_);
439 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
440 } @{ $info->{cust_paybys} }
443 $info->{'self_suspend_reason'} =
444 $conf->config('selfservice-self_suspend_reason',
445 $cust_main ? $cust_main->agentnum : ''
448 $info->{'edit_ticket_subject'} =
449 $conf->exists('ticket_system-selfservice_edit_subject') &&
450 $cust_main && $cust_main->edit_subject;
452 $info->{'timeout'} = $conf->config('selfservice-timeout') || 3600;
454 $info->{'hide_usage'} = $conf->exists('selfservice_hide-usage');
457 'custnum' => $custnum,
458 'access_pkgnum' => $session->{'pkgnum'},
459 'access_svcnum' => $session->{'svcnum'},
466 my($context, $session, $custnum) = _custoragent_session_custnum($p);
467 return { 'error' => $session } if $context eq 'error';
471 my $conf = new FS::Conf;
472 $return{'require_address2'} = $conf->exists('cust_main-require_address2');
474 # if ( $FS::TicketSystem::system ) {
475 # warn "$me customer_info: initializing ticket system\n" if $DEBUG;
476 # FS::TicketSystem->init();
479 if ( $custnum ) { #customer record
481 %return = ( %return, %{ customer_info_short($p) } );
483 #redundant with customer_info_short, but we need it for several things below
484 my $search = { 'custnum' => $custnum };
485 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
486 my $cust_main = qsearchs('cust_main', $search )
487 or return { 'error' => "customer_info: unknown custnum $custnum" };
489 my $list_tickets = list_tickets($p);
490 $return{'tickets'} = $list_tickets->{'tickets'};
492 if ( $session->{'pkgnum'} ) {
493 #XXX open invoices in the pkg-balances case
495 $return{'money_char'} = $conf->config("money_char") || '$';
498 invnum => $_->invnum,
499 date => time2str("%b %o, %Y", $_->_date),
501 charged => $_->charged,
503 } $cust_main->open_cust_bill;
504 $return{open_invoices} = \@open;
506 my $sql = 'SELECT MAX(_date) FROM cust_bill WHERE custnum = ?';
507 my $sth = dbh->prepare($sql) or die dbh->errstr;
508 $sth->execute($custnum) or die $sth->errstr;
509 $return{'last_invoice_date'} = $sth->fetchrow_arrayref->[0];
510 $return{'last_invoice_date_pretty'} =
511 time2str('%m/%d/%Y', $return{'last_invoice_date'} );
514 #customer_info_short always has nobalance on..
515 $return{small_custview} =
516 small_custview( $cust_main,
517 $return{countrydefault},
518 ( $session->{'pkgnum'} ? 1 : 0 ), #nobalance
521 $return{has_ship_address} = $cust_main->has_ship_address;
522 $return{status} = $cust_main->status_label; #$cust_main->status; #better to break anyone obscurely testing for strings in self-service than to have to upgrade every front-end to get the new status to display
523 $return{statuscolor} = $cust_main->statuscolor;
524 $return{status_label} = $cust_main->status_label;
526 # compatibility: some places in selfservice use this to determine
527 # if there's a ship address
528 if ( $return{has_ship_address} ) {
529 $return{ship_last} = $cust_main->last;
530 $return{ship_first} = $cust_main->first;
533 if (scalar($conf->config('support_packages'))) {
534 my @support_services = ();
535 foreach ($cust_main->support_services) {
536 my $seconds = $_->svc_x->seconds || 0;
537 my $time_remaining = (($seconds < 0) ? '-' : '' ).
538 int(abs($seconds)/3600)."h".
539 sprintf("%02d",(abs($seconds)%3600)/60)."m";
540 my $cust_pkg = $_->cust_pkg;
543 $pkgnum = $cust_pkg->pkgnum if $cust_pkg;
544 $pkg = $cust_pkg->part_pkg->pkg if $cust_pkg;
545 push @support_services, { svcnum => $_->svcnum,
546 time => $time_remaining,
551 $return{support_services} = \@support_services;
554 if ( $conf->config('prepayment_discounts-credit_type') ) {
556 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
559 } elsif ( $session->{'svcnum'} ) { #no customer record
561 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $session->{'svcnum'} } )
562 or die "unknown svcnum";
563 $return{name} = $svc_acct->email;
567 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
571 return { 'error' => '',
572 'custnum' => $custnum,
578 sub customer_info_short {
581 my($context, $session, $custnum) = _custoragent_session_custnum($p);
582 return { 'error' => $session } if $context eq 'error';
586 my $conf = new FS::Conf;
588 if ( $custnum ) { #customer record
590 my $search = { 'custnum' => $custnum };
591 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
592 my $cust_main = qsearchs('cust_main', $search )
593 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
595 $return{display_custnum} = $cust_main->display_custnum;
596 $return{max_invnum} = $cust_main->max_invnum;
598 if ( $session->{'pkgnum'} ) {
599 $return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
600 #next_bill_date from cust_pkg?
602 $return{balance} = $cust_main->balance;
603 $return{next_bill_date} = $cust_main->next_bill_date;
604 $return{next_bill_date_pretty} =
605 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
608 $return{balance_pretty} = money_pretty($return{balance});
610 $return{countrydefault} = scalar($conf->config('countrydefault'));
612 $return{small_custview} =
613 small_custview( $cust_main,
614 $return{countrydefault},
618 $return{first} = $cust_main->first;
619 $return{'last'} = $cust_main->get('last');
620 $return{name} = $cust_main->first. ' '. $cust_main->get('last');
622 #none of these are terribly expensive if we want 'em...
623 for (@cust_main_editable_fields) {
624 $return{$_} = $cust_main->get($_);
626 $return{$_} = $cust_main->masked($_) for qw/ss stateid/;
628 #maybe a little more expensive, but it should be cached by now
629 for (@location_editable_fields) {
630 $return{$_} = $cust_main->bill_location->get($_)
631 if $cust_main->bill_locationnum;
632 $return{'ship_'.$_} = $cust_main->ship_location->get($_)
633 if $cust_main->ship_locationnum;
636 my @invoicing_list = $cust_main->invoicing_list;
637 $return{'invoicing_list'} =
638 join(', ', grep { $_ !~ /^(POST|FAX)$/ } @invoicing_list );
639 $return{'postal_invoicing'} =
640 0 < ( grep { $_ eq 'POST' } @invoicing_list );
642 if ( $session->{'svcnum'} ) {
643 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
644 $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
645 $return{'svcnum'} = $session->{'svcnum'};
648 } elsif ( $session->{'svcnum'} ) { #no customer record
650 #uuh, not supproted yet... die?
651 return { 'error' => 'customer_info_short not yet supported as agent' };
655 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
659 # this is here because this routine is called by both fs_ and ng_ main pages, where it appears
660 # it is not customer-specific, though it is only shown to authenticated customers
661 # it is not currently agent-specific, though at some point it might be
662 $return{'announcement'} = join(' ',$conf->config('selfservice-announcement')) || '';
664 return { 'error' => '',
665 'custnum' => $custnum,
670 sub customer_recurring {
673 my($context, $session, $custnum) = _custoragent_session_custnum($p);
674 return { 'error' => $session } if $context eq 'error';
678 my $conf = new FS::Conf;
680 my $search = { 'custnum' => $custnum };
681 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
682 my $cust_main = qsearchs('cust_main', $search )
683 or return { 'error' => "customer_info_short: unknown custnum $custnum" };
685 $return{'display_recurring'} = [ $cust_main->display_recurring ];
687 return { 'error' => '',
688 'custnum' => $custnum,
693 sub billing_history {
696 my($context, $session, $custnum) = _custoragent_session_custnum($p);
697 return { 'error' => $session } if $context eq 'error';
699 return { 'error' => 'No customer' } unless $custnum;
701 my $search = { 'custnum' => $custnum };
702 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
703 my $cust_main = qsearchs('cust_main', $search )
704 or return { 'error' => "unknown custnum $custnum" };
708 if ( $session->{'pkgnum'} ) {
709 #$return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
710 #next_bill_date from cust_pkg?
711 return { 'error' => 'No history for package' };
714 $return{balance} = $cust_main->balance;
715 $return{balance_pretty} = money_pretty($return{balance});
716 $return{next_bill_date} = $cust_main->next_bill_date;
717 $return{next_bill_date_pretty} =
718 $return{next_bill_date} ? time2str('%m/%d/%Y', $return{next_bill_date} )
721 my $conf = new FS::Conf;
723 $return{'history'} = [
724 $cust_main->payment_history(
725 'line_items' => $conf->exists('selfservice-billing_history-line_items'),
730 $return{'money_char'} = $conf->config("money_char") || '$',
738 my $session = _cache->get($p->{'session_id'})
739 or return { 'error' => "Can't resume session" }; #better error message
741 my $custnum = $session->{'custnum'}
742 or return { 'error' => "no customer record" };
744 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
745 or return { 'error' => "unknown custnum $custnum" };
747 my $conf = new FS::Conf;
750 return { 'error' => "You do not have authority to add a bank account" }
751 if (($p->{payby} eq "CHEK" || $p->{payby} eq "DCHEK") && $conf->exists('selfservice-ACH_info_readonly'));
753 ## get default cust_payby and change it. For old v3 selfservice that upgraded to v4. this is for v4 only
754 my ($cust_payby) = $cust_main->cust_payby();
756 $p->{'custpaybynum'} = $cust_payby->custpaybynum;
764 my $new = new FS::cust_main { $cust_main->hash };
766 $new->set( $_ => $p->{$_} )
767 foreach grep { exists $p->{$_} } @cust_main_editable_fields;
769 if ( exists($p->{address1}) ) {
770 my $bill_location = FS::cust_location->new({
771 map { $_ => $p->{$_} } @location_editable_fields
773 # if this is unchanged from before, cust_main::replace will ignore it
774 $new->set('bill_location' => $bill_location);
777 if ( exists($p->{ship_address1}) ) {
778 my $ship_location = FS::cust_location->new({
779 map { $_ => $p->{"ship_$_"} } @location_editable_fields
781 if ( !grep { length($p->{"ship_$_"}) } @location_editable_fields ) {
782 # Selfservice unfortunately tries to indicate "same as billing
783 # address" by sending all fields empty. Did this ever work?
784 $ship_location = $cust_main->bill_location;
786 $new->set('ship_location' => $ship_location);
788 # but if it hasn't been passed in at all, leave ship_location alone--
789 # DON'T change it to match bill_location.
792 if ( exists $p->{'invoicing_list'} || exists $p->{'postal_invoicing'} ) {
793 #false laziness with httemplate/edit/process/cust_main.cgi
794 @invoicing_list = split( /\s*\,\s*/, $p->{'invoicing_list'} );
795 push @invoicing_list, 'POST' if $p->{'postal_invoicing'};
797 @invoicing_list = $cust_main->invoicing_list;
800 my $error = $new->replace($cust_main, \@invoicing_list);
801 return { 'error' => $error } if $error;
804 return { 'error' => '' };
809 my $session = _cache->get($p->{'session_id'})
810 or return { 'error' => "Can't resume session" }; #better error message
816 my $conf = new FS::Conf;
817 use vars qw($payment_info); #cache for performance
818 unless ( $payment_info ) {
820 my %states = map { $_->state => 1 }
821 qsearch('cust_main_county', {
822 'country' => $conf->config('countrydefault') || 'US'
825 my %cust_paybys = map { $_ => 1 }
826 map { FS::payby->payby2payment($_) }
827 $conf->config('signup_server-payby');
829 my @cust_paybys = keys %cust_paybys;
833 #list all counties/states/countries
834 'cust_main_county' =>
835 [ map { $_->hashref } qsearch('cust_main_county', {}) ],
837 #shortcut for one-country folks
839 [ sort { $a cmp $b } keys %states ],
841 'card_types' => card_types(),
843 'withcvv' => $conf->exists('selfservice-require_cvv'), #or enable optional cvv?
844 'require_cvv' => $conf->exists('selfservice-require_cvv'),
845 'onfile_require_cvv' => $conf->exists('selfservice-onfile_require_cvv'),
847 'paytypes' => [ FS::cust_payby::paytypes ],
849 'paybys' => [ $conf->config('signup_server-payby') ],
850 'cust_paybys' => \@cust_paybys,
852 'stateid_label' => FS::Msgcat::_gettext('stateid'),
853 'stateid_state_label' => FS::Msgcat::_gettext('stateid_state'),
855 'show_ss' => $conf->exists('show_ss'),
856 'show_stateid' => $conf->exists('show_stateid'),
857 'show_paystate' => $conf->exists('show_bankstate'),
859 'save_unchecked' => $conf->exists('selfservice-save_unchecked'),
860 'ach_read_only' => $conf->exists('selfservice-ACH_info_readonly'),
870 my %return = %$payment_info;
872 delete $return{'cust_main_county'} if $p->{'omit_cust_main_county'};
874 my $custnum = $session->{'custnum'};
876 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
877 or return { 'error' => "unknown custnum $custnum" };
879 $return{'hide_payment_fields'} = [
881 my $pg = payment_gateway($cust_main, $_);
882 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
883 } @{ $return{cust_paybys} }
886 $return{balance} = $cust_main->balance; #XXX pkg-balances?
888 $return{$_} = $cust_main->bill_location->get($_)
889 for qw(address1 address2 city state zip);
891 $p->{'payment_payby'} = $payment_info->{paybys} if !$p->{'payment_payby'};
893 # look for stored cust_payby info
894 # v3 to v4 upgrade would break change_pay because change_pay does not send payment_payby
895 # so for change_pay to work need to search for all allowed paybys and grab default payment account
896 my @search_payby = ();
897 @search_payby = ($p->{'payment_payby'} eq 'CARD') ? ('CARD','DCRD') : ('CHEK','DCHK')
898 if ($p->{'payment_payby'} =~ /^(CARD|CHEK)$/);
900 my ($cust_payby) = $cust_main->cust_payby(@search_payby);
902 $return{payby} = $cust_payby->payby;
903 $return{payname} = $cust_payby->payname
904 || ( $cust_main->first. ' '. $cust_main->get('last') );
905 $return{custpaybynum} = $cust_payby->custpaybynum;
907 if ( $cust_payby->payby =~ /^(CARD|DCRD)$/ ) {
908 $return{card_type} = cardtype($cust_payby->payinfo);
909 $return{payinfo} = $cust_payby->paymask;
911 @return{'month', 'year'} = $cust_payby->paydate_monthyear;
915 if ( $cust_payby->payby =~ /^(CHEK|DCHK)$/ ) {
916 my ($payinfo1, $payinfo2) = split '@', $cust_payby->paymask;
917 $return{payinfo1} = $payinfo1;
918 $return{payinfo2} = $payinfo2;
919 $return{paytype} = $cust_payby->paytype;
920 $return{paystate} = $cust_payby->paystate;
921 $return{payname} = $cust_payby->payname; # override 'first/last name' default from above, if any. Is instution-name here. (#15819)
925 if ( $conf->config('prepayment_discounts-credit_type') ) {
927 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
930 #doubleclick protection
932 $return{payunique} = "webui-MyAccount-$_date-$$-". rand() * 2**32; #new
933 $return{paybatch} = $return{payunique}; #back compat
935 $return{credit_card_surcharge_percentage} = $conf->config('credit-card-surcharge-percentage', $cust_main->agentnum);
936 $return{credit_card_surcharge_flatfee} = $conf->config('credit-card-surcharge-flatfee', $cust_main->agentnum);
938 # A value for 'payby' must be defined in %return
939 $return{payby} = $return{paybys}->[0]
941 && ref $return{paybys}
942 && scalar @{ $return{paybys} };
944 return { 'error' => '',
950 #some false laziness with httemplate/process/payment.cgi - look there for
951 #ACH and CVV support stuff
953 sub validate_payment {
956 my $session = _cache->get($p->{'session_id'})
957 or return { 'error' => "Can't resume session" }; #better error message
959 my $custnum = $session->{'custnum'};
961 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
962 or return { 'error' => "unknown custnum $custnum" };
964 $p->{'amount'} =~ /^\s*(\d+(\.\d{2})?)\s*$/
965 or return { 'error' => gettext('illegal_amount') };
967 return { error => 'Amount must be greater than 0' } unless $amount > 0;
969 #false laziness w/tr-amount_fee.html, but we don't want selfservice users
970 #changing the hidden form values
971 my $conf = new FS::Conf;
972 my $fee_display = $conf->config('selfservice_process-display') || 'add';
973 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
974 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
975 if ( $fee_display eq 'add'
977 and ! $fee_skip_first || scalar($cust_main->cust_pay)
980 my $fee_pkg = qsearchs('part_pkg', { pkgpart=>$fee_pkgpart } );
981 $amount = sprintf('%.2f', $amount + $fee_pkg->option('setup_fee') );
984 $p->{'discount_term'} =~ /^\s*(\d*)\s*$/
985 or return { 'error' => gettext('illegal_discount_term'). ': '. $p->{'discount_term'} };
986 my $discount_term = $1;
988 $p->{'payname'} =~ /^([\w \,\.\-\']+)$/
989 or return { 'error' => gettext('illegal_name'). " payname: ". $p->{'payname'} };
992 $p->{'payunique'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
993 or return { 'error' => gettext('illegal_text'). " payunique: ". $p->{'payunique'} };
996 $p->{'paybatch'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
997 or return { 'error' => gettext('illegal_text'). " paybatch: ". $p->{'paybatch'} };
1000 $payunique = $paybatch if ! length($payunique) && length($paybatch);
1002 $p->{'payby'} ||= 'CARD';
1003 $p->{'payby'} =~ /^([A-Z]{4})$/
1004 or return { 'error' => "illegal_payby " . $p->{'payby'} };
1007 #false laziness w/process/payment.cgi
1010 my $replace_cust_payby;
1011 if ( $payby eq 'CHEK' || $payby eq 'DCHK' ) {
1013 $p->{'payinfo1'} =~ /^([\dx]+)$/
1014 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1016 $p->{'payinfo2'} =~ /^([\dx]+)$/
1017 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1019 $payinfo = $payinfo1. '@'. $payinfo2;
1022 foreach my $cust_payby ($cust_main->cust_payby('CHEK','DCHK')) {
1023 if ( $cust_payby->paymask eq $payinfo ) {
1024 $payinfo = $cust_payby->payinfo;
1025 $replace_cust_payby = $cust_payby;
1031 if ($conf->exists('selfservice-ACH_info_readonly') && !$achonfile) {
1032 return { 'error' => "You are not allowed to change your payment information." };
1035 } elsif ( $payby eq 'CARD' || $payby eq 'DCRD' ) {
1037 $payinfo = $p->{'payinfo'};
1041 #more intelligent matching will be needed here if you change
1042 #card_masking_method and don't remove existing paymasks
1043 foreach my $cust_payby ($cust_main->cust_payby('CARD','DCRD')) {
1044 if ( $cust_payby->paymask eq $payinfo ) {
1045 $payinfo = $cust_payby->payinfo;
1046 $replace_cust_payby = $cust_payby;
1052 $payinfo =~ s/\D//g;
1053 $payinfo =~ /^(\d{13,19}|\d{8,9})$/
1054 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1058 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
1059 return { 'error' => gettext('unknown_card_type') }
1060 if !$cust_main->tokenized($payinfo) && cardtype($payinfo) eq "Unknown";
1062 if ( length($p->{'paycvv'}) && $p->{'paycvv'} !~ /^\s*$/ ) {
1063 if ( cardtype($payinfo) eq 'American Express card' ) {
1064 $p->{'paycvv'} =~ /^\s*(\d{4})\s*$/
1065 or return { 'error' => "CVV2 (CID) for American Express cards is four digits." };
1068 $p->{'paycvv'} =~ /^\s*(\d{3})\s*$/
1069 or return { 'error' => "CVV2 (CVC2/CID) is three digits." };
1072 } elsif ( $conf->exists('selfservice-onfile_require_cvv') ) {
1073 return { 'error' => 'CVV2 is required' };
1074 } elsif ( !$onfile && $conf->exists('selfservice-require_cvv') ) {
1075 return { 'error' => 'CVV2 is required' };
1079 die "unknown payby $payby";
1082 my %payby2fields = (
1083 'CARD' => [ qw( paystart_month paystart_year payissue payip
1084 address1 address2 city state zip country ) ],
1085 'CHEK' => [ qw( ss paytype paystate stateid stateid_state payip ) ],
1088 my %replace = ( 'replace' => $replace_cust_payby, );
1091 $card_type = cardtype($payinfo) if $payby eq 'CARD';
1094 'cust_main' => $cust_main, #XXX or just custnum??
1095 'amount' => sprintf('%.2f', $amount),
1097 'payinfo' => $payinfo,
1098 'paymask' => FS::payinfo_Mixin->mask_payinfo( $payby, $payinfo ),
1099 'card_type' => $card_type,
1100 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01',
1101 'paydate_pretty' => $p->{'month'}. ' / '. $p->{'year'},
1102 'month' => $p->{'month'},
1103 'year' => $p->{'year'},
1104 'payname' => $payname,
1105 'payunique' => $payunique,
1106 'paybatch' => $paybatch,
1107 'paycvv' => $paycvv,
1108 'payname' => $payname,
1109 'discount_term' => $discount_term,
1110 'pkgnum' => $session->{'pkgnum'},
1112 map { $_ => $p->{$_} } ( @{ $payby2fields{$payby} },
1122 my $validate = validate_payment($p);
1123 return $validate if $validate->{'error'};
1125 my $conf = new FS::Conf;
1126 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour'; #?
1127 _cache->set( 'payment_'.$p->{'session_id'}, $validate, $timeout );
1129 +{ map { $_=>$validate->{$_} }
1130 qw( card_type paymask payname paydate_pretty month year amount
1131 address1 address2 city state zip country
1137 sub process_stored_payment {
1140 my $session_id = $p->{'session_id'};
1142 my $payment_info = _cache->get( "payment_$session_id" )
1143 or return { 'error' => "Can't resume session" }; #better error message
1145 do_process_payment($payment_info);
1149 sub process_payment {
1152 my $payment_info = validate_payment($p);
1153 return $payment_info if $payment_info->{'error'};
1155 do_process_payment($payment_info);
1159 sub do_process_payment {
1160 my $validate = shift;
1162 my $cust_main = $validate->{'cust_main'};
1164 my $amount = delete $validate->{'amount'};
1167 my $payby = delete $validate->{'payby'};
1169 if ( $validate->{'save'} ) {
1172 foreach my $field ( qw( auto payinfo paymask payname payip ) ) {
1173 $saveopt{$field} = $validate->{$field};
1176 if ( $payby eq 'CARD' ) {
1177 my $bill_location = FS::cust_location->new({
1178 map { $_ => $validate->{$_} }
1179 qw(address1 address2 city state country zip)
1181 $saveopt{'bill_location'} = $bill_location;
1182 foreach my $field ( qw( paydate paystart_month paystart_year payissue ) ) {
1183 $saveopt{$field} = $validate->{$field};
1186 # stateid/stateid_state won't be saved, might be broken as of 4.x
1187 foreach my $field ( qw( paytype paystate ) ) {
1188 $saveopt{$field} = $validate->{$field};
1192 my $error = $cust_main->save_cust_payby(
1193 'payment_payby' => $payby,
1194 'replace' => $validate->{'replace'}, # cust_payby object to replace
1199 #no, this causes customers to process their payments again
1200 #return { 'error' => $error };
1201 #XXX just warn verosely for now so i can figure out how these happen in
1202 # the first place, eventually should redirect them to the "change
1203 #address" page but indicate if the payment processed?
1204 delete($validate->{'payinfo'}); #don't want to log this!
1205 warn "WARNING: error changing customer info when processing payment (not returning to customer as a processing error): $error\n".
1207 "SAVEOPT: ".Dumper(\%saveopt)."\n".
1208 "CUST_MAIN: ". Dumper($cust_main)."\n".
1209 "PACKET: ". Dumper($validate)."\n";
1213 my $error = $cust_main->realtime_bop( $FS::payby::payby2bop{$payby}, $amount,
1217 'paynum_ref' => \$paynum,
1220 return { 'error' => $error } if $error;
1222 #no error, so order the fee package if applicable...
1223 my $conf = new FS::Conf;
1224 my $fee_pkgpart = $conf->config('selfservice_process-pkgpart', $cust_main->agentnum);
1225 my $fee_skip_first = $conf->exists('selfservice_process-skip_first');
1227 if ( $fee_pkgpart and ! $fee_skip_first || scalar($cust_main->cust_pay) ) {
1229 my $cust_pkg = new FS::cust_pkg { 'pkgpart' => $fee_pkgpart };
1231 $error = $cust_main->order_pkg( 'cust_pkg' => $cust_pkg );
1232 return { 'error' => "payment processed successfully, but error ordering fee: $error" }
1235 #and generate an invoice for it now too
1236 $error = $cust_main->bill( 'pkg_list' => [ $cust_pkg ] );
1237 return { 'error' => "payment processed and fee ordered successfully, but error billing fee: $error" }
1242 $cust_main->apply_payments;
1245 my $receipt_html = '';
1247 # currently supported for realtime CC only; send receipt data to SS
1248 $cust_pay = qsearchs('cust_pay', { 'paynum' => $paynum } );
1251 <TABLE BGCOLOR="#cccccc" BORDER=0 CELLSPACING=2>
1254 <TD ALIGN="right">Payment#</TD>
1255 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->paynum . qq!</B></TD>
1259 <TD ALIGN="right">Date</TD>
1261 <TD BGCOLOR="#FFFFFF"><B>! .
1262 time2str("%a %b %o, %Y %r", $cust_pay->_date)
1268 <TD ALIGN="right">Amount</TD>
1269 <TD BGCOLOR="#FFFFFF"><B>! . sprintf('%.2f', $cust_pay->paid) . qq!</B></TD>
1274 <TD ALIGN="right">Payment method</TD>
1275 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->payby_name .' #'. $cust_pay->paymask
1288 'amount' => sprintf('%.2f', $cust_pay->paid),
1289 'date' => $cust_pay->_date,
1290 'date_pretty' => time2str('%Y-%m-%d', $cust_pay->_date),
1291 'time_pretty' => time2str('%T', $cust_pay->_date),
1292 'auth_num' => $cust_pay->auth,
1293 'order_num' => $cust_pay->order_number,
1294 'receipt_html' => $receipt_html,
1301 'receipt_html' => '',
1308 sub realtime_collect {
1311 my $session = _cache->get($p->{'session_id'})
1312 or return { 'error' => "Can't resume session" }; #better error message
1314 my $custnum = $session->{'custnum'};
1316 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1317 or return { 'error' => "unknown custnum $custnum" };
1320 if ( $p->{'amount'} ) {
1321 $amount = $p->{'amount'};
1323 elsif ( $session->{'pkgnum'} ) {
1324 $amount = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
1327 $amount = $cust_main->balance;
1330 my $error = $cust_main->realtime_collect(
1331 'method' => $p->{'method'},
1332 'amount' => $amount,
1333 'pkgnum' => $session->{'pkgnum'},
1334 'session_id' => $p->{'session_id'},
1338 return { 'error' => $error } unless ref( $error );
1340 return { 'error' => '', amount => $amount, %$error };
1343 sub start_thirdparty {
1345 my $session = _cache->get($p->{'session_id'})
1346 or return { 'error' => "Can't resume session" }; #better error message
1347 my $custnum = $session->{'custnum'};
1348 my $cust_main = FS::cust_main->by_key($custnum);
1350 my $amount = $p->{'amount'}
1351 or return { error => 'no amount' };
1353 my $result = $cust_main->create_payment(
1354 'method' => $p->{'method'},
1355 'amount' => $p->{'amount'},
1356 'pkgnum' => $session->{'pkgnum'},
1357 'session_id' => $p->{'session_id'},
1360 if ( ref($result) ) { # hashref or error
1363 return { error => $result };
1367 sub finish_thirdparty {
1369 my $session_id = delete $p->{'session_id'};
1370 my $session = _cache->get($session_id)
1371 or return { 'error' => "Can't resume session" };
1372 my $custnum = $session->{'custnum'};
1373 my $cust_main = FS::cust_main->by_key($custnum);
1375 if ( $p->{_cancel} ) {
1376 # customer backed out of making a payment
1377 return $cust_main->cancel_payment( $session_id );
1379 my $result = $cust_main->execute_payment( $session_id, %$p );
1380 if ( ref($result) ) {
1383 return { error => $result };
1387 sub process_payment_order_pkg {
1390 my $hr = process_payment($p);
1391 return $hr if $hr->{'error'};
1396 sub process_payment_order_renew {
1399 my $hr = process_payment($p);
1400 return $hr if $hr->{'error'};
1405 sub process_prepay {
1409 my $session = _cache->get($p->{'session_id'})
1410 or return { 'error' => "Can't resume session" }; #better error message
1414 my $custnum = $session->{'custnum'};
1416 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1417 or return { 'error' => "unknown custnum $custnum" };
1419 my( $amount, $seconds, $upbytes, $downbytes, $totalbytes ) = ( 0, 0, 0, 0, 0 );
1420 my $error = $cust_main->recharge_prepay( $p->{'prepaid_cardnum'},
1428 return { 'error' => $error } if $error;
1430 return { 'error' => '',
1431 'amount' => $amount,
1432 'seconds' => $seconds,
1433 'duration' => duration_exact($seconds),
1434 'upbytes' => $upbytes,
1435 'upload' => FS::UI::bytecount::bytecount_unexact($upbytes),
1436 'downbytes' => $downbytes,
1437 'download' => FS::UI::bytecount::bytecount_unexact($downbytes),
1438 'totalbytes'=> $totalbytes,
1439 'totalload' => FS::UI::bytecount::bytecount_unexact($totalbytes),
1446 my $session = _cache->get($p->{'session_id'})
1447 or return { 'error' => "Can't resume session" }; #better error message
1449 my $custnum = $session->{'custnum'};
1451 my $invnum = $p->{'invnum'};
1453 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1454 'custnum' => $custnum } )
1455 or return { 'error' => "Can't find invnum" };
1459 return { 'error' => '',
1460 'invnum' => $invnum,
1461 'invoice_text' => join('', $cust_bill->print_text ),
1462 'invoice_html' => $cust_bill->print_html( { unsquelch_cdr => 1 } ),
1469 my $session = _cache->get($p->{'session_id'})
1470 or return { 'error' => "Can't resume session" }; #better error message
1472 my $custnum = $session->{'custnum'};
1474 my $invnum = $p->{'invnum'};
1476 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1477 'custnum' => $custnum } )
1478 or return { 'error' => "Can't find invnum" };
1482 return { 'error' => '',
1483 'invnum' => $invnum,
1484 'invoice_pdf' => $cust_bill->print_pdf({
1485 'unsquelch_cdr' => 1,
1486 'locale' => $p->{'locale'},
1492 sub legacy_invoice {
1494 my $session = _cache->get($p->{'session_id'})
1495 or return { 'error' => "Can't resume session" }; #better error message
1497 my $custnum = $session->{'custnum'};
1499 my $legacyinvnum = $p->{'legacyinvnum'};
1502 'legacyinvnum' => $legacyinvnum,
1503 'custnum' => $custnum,
1506 my $legacy_cust_bill =
1507 qsearchs('legacy_cust_bill', { %hash, 'locale' => $p->{'locale'} } )
1508 || qsearchs('legacy_cust_bill', \%hash )
1509 or return { 'error' => "Can't find legacyinvnum" };
1513 return { 'error' => '',
1514 'legacyinvnum' => $legacyinvnum,
1515 'legacyid' => $legacy_cust_bill->legacyid,
1516 'invoice_html' => $legacy_cust_bill->content_html,
1521 sub legacy_invoice_pdf {
1523 my $session = _cache->get($p->{'session_id'})
1524 or return { 'error' => "Can't resume session" }; #better error message
1526 my $custnum = $session->{'custnum'};
1528 my $legacyinvnum = $p->{'legacyinvnum'};
1530 my $legacy_cust_bill = qsearchs('legacy_cust_bill', {
1531 'legacyinvnum' => $legacyinvnum,
1532 'custnum' => $custnum,
1533 }) or return { 'error' => "Can't find legacyinvnum" };
1537 return { 'error' => '',
1538 'legacyinvnum' => $legacyinvnum,
1539 'legacyid' => $legacy_cust_bill->legacyid,
1540 'invoice_pdf' => $legacy_cust_bill->content_pdf,
1548 #sessioning for this? how do we get the session id to the backend invoice
1549 # template so it can add it to the link, blah
1552 if ( $p->{'invnum'} ) {
1553 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $p->{'invnum'} } )
1554 or return { 'error' => 'unknown invnum' };
1555 $agentnum = $cust_bill->cust_main->agentnum;
1558 my $templatename = $p->{'template'} || $p->{'templatename'};
1560 #false laziness-ish w/view/cust_bill-logo.cgi
1562 my $conf = new FS::Conf;
1563 if ( $templatename =~ /^([^\.\/]*)$/ && $conf->exists("logo_$1.png") ) {
1564 $templatename = "_$1";
1569 my $filename = "logo$templatename.png";
1571 return { 'error' => '',
1572 'logo' => $conf->config_binary($filename, $agentnum),
1573 'content_type' => 'image/png', #should allow gif, jpg too
1579 my $session = _cache->get($p->{'session_id'})
1580 or return { 'error' => "Can't resume session" }; #better error message
1582 my $custnum = $session->{'custnum'};
1584 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1585 or return { 'error' => "unknown custnum $custnum" };
1587 my $conf = new FS::Conf;
1589 my @legacy_cust_bill = $cust_main->legacy_cust_bill;
1591 my @cust_bill = grep ! $_->hide, $cust_main->cust_bill;
1596 #not super efficient, we also run cust_bill_pay/cust_credited inside owed
1597 my @payments_and_credits = sort {$b->_date <=> $a->_date} ($_->cust_bill_pay,$_->cust_credited);
1598 my $owed = $_->owed;
1600 +{ 'invnum' => $_->invnum,
1601 '_date' => $_->_date,
1602 'date' => time2str("%b %o, %Y", $_->_date),
1603 'date_short' => time2str("%m-%d-%Y", $_->_date),
1604 'previous' => sprintf('%.2f', ($_->previous)[0]),
1605 'charged' => sprintf('%.2f', $_->charged),
1606 'owed' => sprintf('%.2f', $owed),
1607 'balance' => sprintf('%.2f', $balance),
1608 'lastpay' => @payments_and_credits
1609 ? time2str("%b %o, %Y", $payments_and_credits[0]->_date)
1615 return { 'error' => '',
1616 'balance' => $cust_main->balance,
1617 'money_char' => $conf->config("money_char") || '$',
1618 'invoices' => $invoices,
1619 'legacy_invoices' => [
1621 +{ 'legacyinvnum' => $_->legacyinvnum,
1622 'legacyid' => $_->legacyid,
1623 '_date' => $_->_date,
1624 'date' => time2str("%b %o, %Y", $_->_date),
1625 'date_short' => time2str("%m-%d-%Y", $_->_date),
1626 'charged' => sprintf('%.2f', $_->charged),
1627 'has_content' => ( length($_->content_pdf)
1628 || length($_->content_html) ),
1638 my $session = _cache->get($p->{'session_id'})
1639 or return { 'error' => "Can't resume session" }; #better error message
1641 my $custnum = $session->{'custnum'};
1643 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1644 or return { 'error' => "unknown custnum $custnum" };
1646 return { 'error' => '',
1647 'balance' => $cust_main->balance,
1648 'money_char' => FS::Conf->new->config("money_char") || '$',
1649 'payments' => [ map $_->SSAPI_getinfo, $cust_main->cust_pay ],
1653 sub payment_receipt {
1655 my $session = _cache->get($p->{'session_id'})
1656 or return { 'error' => "Can't resume session" }; #better error message
1658 my $custnum = $session->{'custnum'};
1660 my $cust_pay = qsearchs('cust_pay', { 'custnum' => $custnum,
1661 'paynum' => $p->{'paynum'},
1664 or return { 'error' => "unknown payment ". $p->{'paynum'} };
1668 %{ $cust_pay->SSAPI_getinfo },
1675 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1676 return { 'error' => $session } if $context eq 'error';
1678 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1679 or return { 'error' => "unknown custnum $custnum" };
1683 my $cust_payby = $_;
1685 map { $_ => $cust_payby->$_ }
1686 qw( custpaybynum weight payby paymask paydate
1687 payname paystate paytype
1691 $cust_main->cust_payby
1699 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1700 return { 'error' => $session } if $context eq 'error';
1702 #XXX payinfo1 + payinfo2 for CHEK?
1703 #or take the opportunity to use separate, more well- named fields?
1704 if ($p->{'payby'} eq 'CHEK') {
1705 $p->{'payinfo1'} =~ /^([\dx]+)$/
1706 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1708 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1709 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1711 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1713 elsif ($p->{'payby'} eq 'CARD') {
1714 $p->{paydate} = $p->{year} . '-' . $p->{month} . '-01' unless $p->{paydate};
1717 my $cust_payby = new FS::cust_payby {
1718 'custnum' => $custnum,
1719 map { $_ => $p->{$_} } qw( weight payby payinfo paycvv paydate payname
1720 paystate paytype payip
1724 my $error = $cust_payby->insert;
1726 return { 'error' => $error };
1728 return { 'custpaybynum' => $cust_payby->custpaybynum };
1736 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1737 return { 'error' => $session } if $context eq 'error';
1739 if ($p->{'payby'} eq 'CHEK') {
1740 $p->{'payinfo1'} =~ /^([\dx]+)$/
1741 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
1743 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by echeck-country CA ?
1744 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
1746 $p->{'payinfo'} = $payinfo1. '@'. $payinfo2;
1748 elsif ($p->{'payby'} eq 'CARD') {
1749 $p->{paydate} = $p->{year} . '-' . $p->{month} . '-01' unless $p->{paydate};
1752 my $cust_payby = qsearchs('cust_payby', {
1753 'custnum' => $custnum,
1754 'custpaybynum' => $p->{'custpaybynum'},
1756 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1758 my $cust_main = qsearchs( 'cust_main', {custnum => $cust_payby->custnum} )
1759 or return { 'error' => 'unknown custnum '.$cust_payby->custnum };
1762 qw( weight payby payinfo paycvv paydate payname paystate paytype payip )
1764 next unless exists($p->{$field});
1765 $cust_payby->set($field,$p->{$field});
1768 # Update column if given a value, and the given value wasn't
1769 # the value generated by $cust_main->masked($column);
1770 $cust_main->set( $_, $p->{$_} )
1771 for grep{ $p->{$_} !~ /^x/i; }
1772 grep{ exists $p->{$_} }
1775 # Perform updates within a transaction
1776 local $FS::UID::AutoCommit = 0;
1778 if ( my $error = $cust_payby->replace || $cust_main->replace ) {
1780 return { error => $error };
1784 return { custpaybynum => $cust_payby->custpaybynum };
1790 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1791 return { 'error' => $session } if $context eq 'error';
1793 my $cust_payby = qsearchs('cust_payby', {
1794 'custnum' => $custnum,
1795 'custpaybynum' => $p->{'custpaybynum'},
1797 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1799 return { 'error' => $cust_payby->verify };
1806 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1807 return { 'error' => $session } if $context eq 'error';
1809 my $cust_payby = qsearchs('cust_payby', {
1810 'custnum' => $custnum,
1811 'custpaybynum' => $p->{'custpaybynum'},
1813 or return { 'error' => 'unknown custpaybynum '. $p->{'custpaybynum'} };
1815 my $conf = new FS::Conf;
1816 if (($cust_payby->payby eq "DCHK" || $cust_payby->payby eq "CHEK") && $conf->exists('selfservice-ACH_info_readonly')) {
1817 return { 'error' => "Sorry you do not have permission to delete bank information." };
1820 return { 'error' => $cust_payby->delete };
1826 my $session = _cache->get($p->{'session_id'})
1827 or return { 'error' => "Can't resume session" }; #better error message
1829 my $custnum = $session->{'custnum'};
1831 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1832 or return { 'error' => "unknown custnum $custnum" };
1834 my @errors = $cust_main->cancel( 'quiet'=>1 );
1836 my $error = scalar(@errors) ? join(' / ', @errors) : '';
1838 return { 'error' => $error };
1845 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1846 return { 'error' => $session } if $context eq 'error';
1848 my $pkg = qsearchs({
1849 'table' => 'cust_pkg',
1850 'addl_from' => 'LEFT JOIN part_pkg USING ( pkgpart )',
1852 'custnum' => $custnum,
1853 'pkgnum' => $p->{'pkgnum'},
1856 or return {'error' => 'unknown pkg num $pkgnum'};
1859 pkg_label => $pkg->pkg,
1860 pkgpart => $pkg->pkgpart,
1861 classnum => $pkg->classnum,
1869 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1870 return { 'error' => $session } if $context eq 'error';
1872 my $search = { 'custnum' => $custnum };
1873 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1874 my $cust_main = qsearchs('cust_main', $search )
1875 or return { 'error' => "unknown custnum $custnum" };
1877 my $conf = new FS::Conf;
1878 my $immutable = $conf->exists('selfservice_immutable-package');
1880 # the duplication below is necessary:
1881 # 1. to maintain the current buggy behaviour wrt the cust_pkg and part_pkg
1882 # hashes overwriting each other (setup and no_auto fields). Fixing that is a
1883 # non-backwards-compatible change breaking the software of anyone using the API
1884 # instead of the stock selfservice
1885 # 2. to return cancelled packages as well - for wholesale and non-wholesale
1886 if( $conf->exists('selfservice_server-view-wholesale') ) {
1887 return { 'svcnum' => $session->{'svcnum'},
1888 'custnum' => $custnum,
1889 'cust_pkg' => [ map {
1891 immutable => $immutable,
1892 part_pkg => [ map $_->hashref, $_->part_pkg ],
1894 [ map $_->hashref, $_->available_part_svc ],
1896 [ map { my $ref = { $_->hash,
1897 label => [ $_->label ],
1899 $ref->{_password} = $_->svc_x->_password
1900 if $context eq 'agent'
1901 && $conf->exists('agent-showpasswords')
1902 && $_->part_svc->svcdb eq 'svc_acct';
1907 } $cust_main->cust_pkg
1910 small_custview( $cust_main, $conf->config('countrydefault') ),
1911 'wholesale_view' => 1,
1912 'login_svcpart' => [ $conf->config('selfservice_server-login_svcpart') ],
1913 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1914 'lnp' => $conf->exists('svc_phone-lnp'),
1918 { 'svcnum' => $session->{'svcnum'},
1919 'custnum' => $custnum,
1920 'cust_pkg' => [ map {
1921 my $primary_cust_svc = $_->primary_cust_svc;
1924 immutable => $immutable,
1925 pkg_label => $_->pkg_locale,
1926 status => $_->status,
1927 statuscolor => $_->statuscolor,
1929 [ map { $_->hashref }
1930 grep { $_->selfservice_access ne 'hidden' }
1931 $_->available_part_svc
1934 [ map { my $ref = { $_->hash,
1935 label => [ $_->label ],
1937 $ref->{_password} = $_->svc_x->_password
1938 if $context eq 'agent'
1939 && $conf->exists('agent-showpasswords')
1940 && $_->part_svc->svcdb eq 'svc_acct';
1941 $ref->{svchash} = { $_->svc_x->hash } if
1942 $_->part_svc->svcdb eq 'svc_phone';
1943 $ref->{svchash}->{svcpart} = $_->part_svc->svcpart
1944 if $_->part_svc->svcdb eq 'svc_phone'; # hack
1947 grep { $_->part_svc->selfservice_access ne 'hidden' }
1952 ? { $primary_cust_svc->hash,
1953 label => [ $primary_cust_svc->label ],
1954 finger => $primary_cust_svc->svc_x->finger, #uuh
1955 $primary_cust_svc->part_svc->hash,
1959 } $cust_main->ncancelled_pkgs
1962 small_custview( $cust_main, $conf->config('countrydefault') ),
1963 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1971 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1972 return { 'error' => $session } if $context eq 'error';
1974 my $conf = new FS::Conf;
1976 my $hide_usage = $conf->exists('selfservice_hide-usage') ? 1 : 0;
1977 my $search = { 'custnum' => $custnum };
1978 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1979 my $cust_main = qsearchs('cust_main', $search )
1980 or return { 'error' => "unknown custnum $custnum" };
1982 my $pkgnum = $session->{'pkgnum'} || $p->{'pkgnum'} || '';
1983 if ( ! $pkgnum && $p->{'svcnum'} ) {
1984 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $p->{'svcnum'} } );
1985 $pkgnum = $cust_svc->pkgnum if $cust_svc;
1989 my @cust_pkg_usage = ();
1990 foreach my $cust_pkg ( $p->{'ncancelled'}
1991 ? $cust_main->ncancelled_pkgs
1992 : $cust_main->unsuspended_pkgs ) {
1993 next if $pkgnum && $cust_pkg->pkgnum != $pkgnum;
1994 push @cust_svc, @{[ $cust_pkg->cust_svc ]}; #@{[ ]} to force array context
1995 push @cust_pkg_usage, $cust_pkg->cust_pkg_usage;
1998 @cust_svc = grep { $_->part_svc->selfservice_access ne 'hidden' } @cust_svc;
2001 foreach (@cust_pkg_usage) {
2002 my $part = $_->part_pkg_usage;
2003 my $tag = $part->description . ($part->shared ? 1 : 0);
2004 my $row = $usage_pools{$tag}
2005 ||= [ $part->description, 0, 0, $part->shared ? 1 : 0 ];
2006 $row->[1] += sprintf('%.1f', $_->minutes); # minutes remaining
2007 $row->[2] += $part->minutes; # minutes total
2009 } # otherwise just leave them empty
2011 if ( $p->{'svcdb'} ) {
2012 my $svcdb = ref($p->{'svcdb'}) eq 'HASH'
2014 : ref($p->{'svcdb'}) eq 'ARRAY'
2015 ? { map { $_=>1 } @{ $p->{'svcdb'} } }
2016 : { $p->{'svcdb'} => 1 };
2017 @cust_svc = grep $svcdb->{ $_->part_svc->svcdb }, @cust_svc
2020 #@svc_x = sort { $a->domain cmp $b->domain || $a->username cmp $b->username }
2023 my @svcs; # stuff to return to the client
2024 my %bytes_used_total; # for _used columns only
2025 foreach my $cust_svc (@cust_svc) {
2026 my $svc_x = $cust_svc->svc_x;
2027 my($label, $value) = $cust_svc->label;
2028 my $part_svc = $cust_svc->part_svc;
2029 my $svcdb = $part_svc->svcdb;
2030 my $cust_pkg = $cust_svc->cust_pkg;
2031 my $part_pkg = $cust_pkg->part_pkg;
2034 'svcnum' => $cust_svc->svcnum,
2035 'display_svcnum' => $cust_svc->display_svcnum,
2039 'pkg_label' => $cust_pkg->pkg_locale,
2040 'pkg_status' => $cust_pkg->status,
2041 'readonly' => ($part_svc->selfservice_access eq 'readonly'),
2044 # would it make sense to put this in a svc_* method?
2046 if (!$hide_usage and grep(/^$svcdb$/, qw(svc_acct svc_broadband)) and $part_svc->part_export_usage) {
2047 my $last_bill = $cust_pkg->last_bill || 0;
2049 my $up_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctInputOctets');
2050 my $down_used = $cust_svc->attribute_since_sqlradacct($last_bill,$now,'AcctOutputOctets');
2053 'seconds_used' => $cust_svc->seconds_since_sqlradacct($last_bill,$now),
2054 'upbytes_used' => display_bytecount($up_used),
2055 'downbytes_used' => display_bytecount($down_used),
2056 'totalbytes_used' => display_bytecount($up_used + $down_used)
2058 $bytes_used_total{'seconds_used'} += $hash{'seconds_used'};
2059 $bytes_used_total{'upbytes_used'} += $up_used;
2060 $bytes_used_total{'downbytes_used'} += $down_used;
2061 $bytes_used_total{'totalbytes_used'} += $up_used + $down_used;
2064 if ( $svcdb eq 'svc_acct' ) {
2065 foreach (qw(username email finger seconds)) {
2066 $hash{$_} = $svc_x->$_;
2072 'upbytes' => display_bytecount($svc_x->upbytes),
2073 'downbytes' => display_bytecount($svc_x->downbytes),
2074 'totalbytes' => display_bytecount($svc_x->totalbytes),
2076 'recharge_amount' => $part_pkg->option('recharge_amount',1),
2077 'recharge_seconds' => $part_pkg->option('recharge_seconds',1),
2078 'recharge_upbytes' =>
2079 display_bytecount($part_pkg->option('recharge_upbytes',1)),
2080 'recharge_downbytes' =>
2081 display_bytecount($part_pkg->option('recharge_downbytes',1)),
2082 'recharge_totalbytes' =>
2083 display_bytecount($part_pkg->option('recharge_totalbytes',1)),
2088 } elsif ( $svcdb eq 'svc_dsl' ) {
2090 $hash{'phonenum'} = $svc_x->phonenum;
2091 if ( $svc_x->first || $svc_x->get('last') || $svc_x->company ) {
2092 $hash{'name'} = $svc_x->first. ' '. $svc_x->get('last');
2093 $hash{'name'} = $svc_x->company. ' ('. $hash{'name'}. ')'
2096 $hash{'name'} = $cust_main->name;
2098 # no usage to hide here
2100 } elsif ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2102 # could potentially show lots of things...
2103 $hash{'outbound'} = 1;
2104 $hash{'inbound'} = 0;
2105 if ( $svcdb eq 'svc_phone' ) {
2106 if ( $part_pkg->plan eq 'voip_inbound' ) {
2107 $hash{'outbound'} = 0;
2108 $hash{'inbound'} = 1;
2109 } elsif ( $part_pkg->option('selfservice_inbound_format')
2110 or $conf->config('selfservice-default_inbound_cdr_format')
2112 $hash{'inbound'} = 1;
2115 foreach (qw(inbound outbound)) {
2116 # hmm...we can't filter by status here, because there might
2117 # not be cdr_terminations at all. have to go by date.
2118 # find all since the last bill date.
2119 # XXX cdr types? we are going to need them.
2121 my $sum_cdr = $svc_x->sum_cdrs(
2122 'inbound' => ( $_ eq 'inbound' ? 1 : 0 ),
2123 'begin' => ($cust_pkg->last_bill || 0),
2125 'disable_charged_party' => 1,
2127 $hash{$_} = $sum_cdr->hashref;
2130 } # not hiding usage
2134 } # foreach $cust_svc
2136 foreach my $field (keys %bytes_used_total) {
2137 if ($field =~ /bytes/) {
2138 $bytes_used_total{$field} = display_bytecount($bytes_used_total{$field});
2143 'svcnum' => $session->{'svcnum'},
2144 'custnum' => $custnum,
2145 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
2146 'view_usage_nodomain' => $conf->exists('selfservice-view_usage_nodomain'),
2148 'bytes_used_total' => \%bytes_used_total,
2150 map { $usage_pools{$_} }
2154 'hide_usage' => $hide_usage,
2159 sub _customer_svc_x {
2160 my($custnum, $svcnum, $table) = (shift, shift, shift);
2161 my $hashref = ref($svcnum) ? $svcnum : { 'svcnum' => $svcnum };
2163 $custnum =~ /^(\d+)$/ or die "illegal custnum";
2164 my $search = " AND custnum = $1";
2165 #$search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
2168 'table' => ($table || 'svc_acct'),
2169 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
2170 'LEFT JOIN cust_pkg USING ( pkgnum ) ',#.
2171 #'LEFT JOIN cust_main USING ( custnum ) ',
2172 'hashref' => $hashref,
2173 'extra_sql' => $search, #important
2178 sub svc_status_html {
2181 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2182 return { 'error' => $session } if $context eq 'error';
2184 #XXX only svc_dsl for now
2185 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl')
2186 or return { 'error' => "Service not found" };
2188 my $html = $svc_x->getstatus_html;
2190 return { 'html' => $html };
2194 sub svc_status_hash {
2197 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2198 return { 'error' => $session } if $context eq 'error';
2200 #XXX only svc_acct for now
2201 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2202 or return { 'error' => "Service not found" };
2204 my ( $html, $hashref ) = $svc_x->export_getstatus;
2209 sub set_svc_status_hash { _svc_method_X(shift, 'export_setstatus') }
2210 sub set_svc_status_listadd { _svc_method_X(shift, 'export_setstatus_listadd') }
2211 sub set_svc_status_listdel { _svc_method_X(shift, 'export_setstatus_listdel') }
2212 sub set_svc_status_vacationadd { _svc_method_X(shift, 'export_setstatus_vacationadd') }
2213 sub set_svc_status_vacationdel { _svc_method_X(shift, 'export_setstatus_vacationdel') }
2216 my( $p, $method ) = @_;
2218 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2219 return { 'error' => $session } if $context eq 'error';
2221 #XXX only svc_acct for now
2222 my $svc_x = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct')
2223 or return { 'error' => "Service not found" };
2225 warn "$method ". join(' / ', map "$_=>".$p->{$_}, keys %$p )
2227 my $error = $svc_x->$method($p); #$p? returns error?
2228 return { 'error' => $error } if $error;
2230 return {}; #? { 'error' => '' }
2234 sub acct_forward_info {
2237 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2238 return { 'error' => $session } if $context eq 'error';
2240 my $svc_forward = _customer_svc_x( $custnum,
2241 { 'srcsvc' => $p->{'svcnum'} },
2244 or return { 'error' => '',
2248 return { 'error' => '',
2249 'dst' => $svc_forward->dst || $svc_forward->dstsvc_acct->email,
2254 sub process_acct_forward {
2256 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2257 return { 'error' => $session } if $context eq 'error';
2259 my $old = _customer_svc_x( $custnum,
2260 { 'srcsvc' => $p->{'svcnum'} },
2264 if ( $p->{'dst'} eq '' ) {
2266 my $error = $old->delete;
2267 return { 'error' => $error };
2269 return { 'error' => '' };
2272 my $new = new FS::svc_forward { 'srcsvc' => $p->{'svcnum'},
2273 'dst' => $p->{'dst'},
2278 $new->svcnum($old->svcnum);
2279 my $cust_svc = $old->cust_svc;
2280 $new->svcpart($old->svcpart);
2281 $new->pkgnuym($old->pkgnum);
2282 $error = $new->replace($old);
2284 my $conf = new FS::Conf;
2285 $new->svcpart($conf->config('selfservice-svc_forward_svcpart'));
2287 my $svc_acct = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_acct' )
2288 or return { 'error' => 'No service' }; #how would we even get here?
2290 $new->pkgnum( $svc_acct->cust_svc->pkgnum );
2292 $error = $new->insert;
2295 return { 'error' => $error };
2299 sub list_dsl_devices {
2302 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2303 return { 'error' => $session } if $context eq 'error';
2305 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2306 or return { 'error' => "Service not found" };
2309 'devices' => [ map {
2310 +{ 'mac_addr' => $_->mac_addr };
2311 } $svc_dsl->dsl_device
2317 sub add_dsl_device {
2320 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2321 return { 'error' => $session } if $context eq 'error';
2323 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2324 or return { 'error' => "Service not found" };
2326 return { 'error' => 'No MAC address supplied' }
2327 unless length($p->{'mac_addr'});
2329 my $dsl_device = new FS::dsl_device { 'svcnum' => $svc_dsl->svcnum,
2330 'mac_addr' => scalar($p->{'mac_addr'}),
2332 my $error = $dsl_device->insert;
2333 return { 'error' => $error };
2337 sub delete_dsl_device {
2340 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2341 return { 'error' => $session } if $context eq 'error';
2343 my $svc_dsl = _customer_svc_x( $custnum, $p->{'svcnum'}, 'svc_dsl' )
2344 or return { 'error' => "Service not found" };
2346 my $dsl_device = qsearchs('dsl_device', { 'svcnum' => $svc_dsl->svcnum,
2347 'mac_addr' => scalar($p->{'mac_addr'}),
2350 or return { 'error' => 'Unknown MAC address: '. $p->{'mac_addr'} };
2352 my $error = $dsl_device->delete;
2353 return { 'error' => $error };
2359 _usage_details( \&_port_graph, $p,
2360 'svcdb' => 'svc_port',
2365 my($svc_port, $begin, $end) = @_;
2367 my $pngOrError = $svc_port->graph_png( start=>$begin, end=> $end );
2368 push @usage, { 'png' => $pngOrError };
2372 sub _list_svc_usage {
2373 my($svc_acct, $begin, $end) = @_;
2375 foreach my $part_export (
2376 map { qsearch ( 'part_export', { 'exporttype' => $_ } ) }
2377 qw( sqlradius sqlradius_withdomain )
2379 push @usage, @ { $part_export->usage_sessions($begin, $end, $svc_acct) };
2384 sub list_svc_usage {
2385 _usage_details(\&_list_svc_usage, @_);
2388 sub _list_support_usage {
2389 my($svc_acct, $begin, $end) = @_;
2391 foreach ( grep { $begin <= $_->_date && $_->_date <= $end }
2392 qsearch('acct_rt_transaction', { 'svcnum' => $svc_acct->svcnum })
2394 push @usage, { 'seconds' => $_->seconds,
2395 'support' => $_->support,
2396 '_date' => $_->_date,
2397 'id' => $_->transaction_id,
2398 'creator' => $_->creator,
2399 'subject' => $_->subject,
2400 'status' => $_->status,
2401 'ticketid' => $_->ticketid,
2407 sub list_support_usage {
2408 _usage_details(\&_list_support_usage, @_);
2411 sub _list_cdr_usage {
2412 # XXX CDR type support...
2413 # XXX any way to do a paged search on this?
2414 # we have to return the results all at once...
2415 my($svc_x, $begin, $end, %opt) = @_;
2416 map [ $_->downstream_csv(%opt, 'keeparray' => 1) ],
2420 'disable_charged_party' => 1,
2425 sub list_cdr_usage {
2427 _usage_details( \&_list_cdr_usage, $p );
2430 sub _usage_details {
2431 my($callback, $p, %opt) = @_;
2432 my $conf = FS::Conf->new;
2434 if ( $conf->exists('selfservice_hide-usage') ) {
2435 return { 'error' => 'Viewing usage is not allowed.' };
2438 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2439 return { 'error' => $session } if $context eq 'error';
2441 my $search = { 'svcnum' => $p->{'svcnum'} };
2442 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2444 my $cust_svc = qsearchs( 'cust_svc', $search );
2445 return { 'error' => 'No service selected in list_svc_usage' }
2448 my $svc_x = $cust_svc->svc_x;
2449 my $svcdb = $svc_x->table;
2450 my $cust_pkg = $cust_svc->cust_pkg;
2451 my $freq = $cust_pkg->part_pkg->freq;
2454 if ( $svcdb eq 'svc_phone' or $svcdb eq 'svc_pbx' ) {
2456 if ( $p->{inbound} ) {
2457 $format = $cust_pkg->part_pkg->option('selfservice_inbound_format')
2458 || $conf->config('selfservice-default_inbound_cdr_format')
2459 || 'source_default';
2460 $callback_opt{inbound} = 1;
2462 $format = $cust_pkg->part_pkg->option('selfservice_format')
2463 || $conf->config('selfservice-default_cdr_format')
2467 $callback_opt{format} = $format;
2468 $callback_opt{use_clid} = 1;
2469 $header = [ split(',', FS::cdr::invoice_header($format) ) ];
2472 my $start = $cust_pkg->setup;
2473 #my $end = $cust_pkg->bill; # or time?
2476 unless ( $p->{beginning} ) {
2477 $p->{beginning} = $cust_pkg->last_bill;
2478 $p->{ending} = $end;
2481 die "illegal beginning" if $p->{beginning} !~ /^\d*$/;
2482 die "illegal ending" if $p->{ending} !~ /^\d*$/;
2484 my (@usage) = &$callback($svc_x, $p->{beginning}, $p->{ending},
2488 if ( $conf->exists('selfservice-hide_cdr_price') ) {
2489 # ugly kludge, I know
2490 my ($delete_col) = grep { $header->[$_] eq 'Price' } (0..scalar(@$header));
2491 if (defined $delete_col) {
2492 delete($_->[$delete_col]) foreach ($header, @usage);
2496 #kinda false laziness with FS::cust_main::bill, but perhaps
2497 #we should really change this bit to DateTime and DateTime::Duration
2499 #change this bit to use Date::Manip? CAREFUL with timezones (see
2500 # mailing list archive)
2501 my ($nsec,$nmin,$nhour,$nmday,$nmon,$nyear) =
2502 (localtime($p->{ending}) )[0,1,2,3,4,5];
2503 my ($psec,$pmin,$phour,$pmday,$pmon,$pyear) =
2504 (localtime($p->{beginning}) )[0,1,2,3,4,5];
2506 if ( $freq =~ /^\d+$/ ) {
2508 until ( $nmon < 12 ) { $nmon -= 12; $nyear++; }
2510 until ( $pmon >= 0 ) { $pmon += 12; $pyear--; }
2511 } elsif ( $freq =~ /^(\d+)w$/ ) {
2513 $nmday += $weeks * 7;
2514 $pmday -= $weeks * 7;
2515 } elsif ( $freq =~ /^(\d+)d$/ ) {
2519 } elsif ( $freq =~ /^(\d+)h$/ ) {
2524 return { 'error' => "unparsable frequency: ". $freq };
2527 my $previous = timelocal_nocheck($psec,$pmin,$phour,$pmday,$pmon,$pyear);
2528 my $next = timelocal_nocheck($nsec,$nmin,$nhour,$nmday,$nmon,$nyear);
2532 'svcnum' => $p->{svcnum},
2533 'beginning' => $p->{beginning},
2534 'ending' => $p->{ending},
2535 'inbound' => $p->{inbound},
2536 'previous' => ($previous > $start) ? $previous : $start,
2537 'next' => ($next < $end) ? $next : $end,
2538 'header' => $header,
2546 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2547 return { 'error' => $session } if $context eq 'error';
2549 my $search = { 'custnum' => $custnum };
2550 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2551 my $cust_main = qsearchs('cust_main', $search )
2552 or return { 'error' => "unknown custnum $custnum" };
2554 my $status = $cust_main->status;
2556 my %order_pkg_options = ();
2557 if ( $p->{locationnum} > 0 ) {
2558 $order_pkg_options{locationnum} = delete($p->{locationnum});
2559 } elsif ( $p->{address1} ) {
2560 $order_pkg_options{'cust_location'} = new FS::cust_location {
2561 map { $_ => $p->{$_} }
2562 qw( address1 address2 city county state zip country )
2566 #false laziness w/ClientAPI/Signup.pm
2568 my $cust_pkg = new FS::cust_pkg ( {
2569 'custnum' => $custnum,
2570 'pkgpart' => $p->{'pkgpart'},
2571 'quantity' => $p->{'quantity'} || 1,
2573 my $error = $cust_pkg->check;
2574 return { 'error' => $error } if $error;
2577 unless ( $p->{'svcpart'} eq 'none' ) {
2581 if ( $p->{'svcpart'} =~ /^(\d+)$/ ) {
2583 my $part_svc = qsearchs('part_svc', { 'svcpart' => $svcpart } );
2584 return { 'error' => "Unknown svcpart $svcpart" } unless $part_svc;
2585 $svcdb = $part_svc->svcdb;
2587 $svcdb = 'svc_acct';
2589 $svcpart ||= $cust_pkg->part_pkg->svcpart($svcdb);
2592 'svc_acct' => [ qw( username domsvc _password sec_phrase popnum ) ],
2593 'svc_domain' => [ qw( domain ) ],
2594 'svc_phone' => [ qw( phonenum pin sip_password phone_name ) ],
2595 'svc_external' => [ qw( id title ) ],
2596 'svc_pbx' => [ qw( id title ) ],
2599 my $svc_x = "FS::$svcdb"->new( {
2600 'svcpart' => $svcpart,
2601 map { $_ => $p->{$_} } @{$fields{$svcdb}}
2604 if ( $svcdb eq 'svc_acct' && exists($p->{"snarf_machine1"}) ) {
2607 while ( length($p->{"snarf_machine$snarfnum"}) ) {
2608 my $acct_snarf = new FS::acct_snarf ( {
2609 'machine' => $p->{"snarf_machine$snarfnum"},
2610 'protocol' => $p->{"snarf_protocol$snarfnum"},
2611 'username' => $p->{"snarf_username$snarfnum"},
2612 '_password' => $p->{"snarf_password$snarfnum"},
2615 push @acct_snarf, $acct_snarf;
2617 $svc_x->child_objects( \@acct_snarf );
2620 my $y = $svc_x->setdefault; # arguably should be in new method
2621 return { 'error' => $y } if $y && !ref($y);
2623 $error = $svc_x->check;
2624 return { 'error' => $error } if $error;
2630 $error = $cust_main->order_pkg(
2631 'cust_pkg' => $cust_pkg,
2636 return { 'error' => $error } if $error;
2638 my $conf = new FS::Conf;
2639 if ( $conf->exists('signup_server-realtime') ) {
2641 my $bill_error = _do_bop_realtime( $cust_main, $status, 'collect'=>$p->{run_bill_events} );
2644 $cust_pkg->cancel('quiet'=>1);
2647 $cust_pkg->reexport;
2651 $cust_pkg->reexport;
2654 my $svcnum = $svc[0] ? $svc[0]->svcnum : '';
2656 return { error=>'', pkgnum=>$cust_pkg->pkgnum, svcnum=>$svcnum };
2663 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2664 return { 'error' => $session } if $context eq 'error';
2666 my $conf = new FS::Conf;
2667 my $immutable = $conf->exists('selfservice_immutable-package');
2668 return { 'error' => "Package modification disabled" } if $immutable;
2670 my $search = { 'custnum' => $custnum };
2671 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2672 my $cust_main = qsearchs('cust_main', $search )
2673 or return { 'error' => "unknown custnum $custnum" };
2675 my $status = $cust_main->status;
2676 my $cust_pkg = qsearchs('cust_pkg', { 'pkgnum' => $p->{pkgnum} } )
2677 or return { 'error' => "unknown package $p->{pkgnum}" };
2679 #if someone does need self-service package change of suspended packages,
2680 # figure out how to be more discriminating
2681 return { error=>"Can't change a suspended package", pkgnum=>$cust_pkg->pkgnum}
2682 if $cust_pkg->status eq 'suspended';
2684 my $err_or_cust_pkg = $cust_pkg->change( 'pkgpart' => $p->{'pkgpart'},
2685 'quantity' => $p->{'quantity'} || 1,
2688 my $new_pkg = qsearchs('part_pkg', { 'pkgpart' => $p->{pkgpart} } )
2689 or return { 'error' => "unknown package $p->{pkgpart}" };
2691 return { error=>$err_or_cust_pkg, pkgnum=>$cust_pkg->pkgnum }
2692 unless ref($err_or_cust_pkg);
2695 if ( $conf->exists('signup_server-realtime') ) {
2697 my $bill_error = _do_bop_realtime( $cust_main, $status, 'no_invoice_void'=>1 );
2700 $err_or_cust_pkg->suspend;
2703 $err_or_cust_pkg->reexport;
2707 $err_or_cust_pkg->reexport;
2710 return { error => '', pkg => $new_pkg->pkg, pkgnum => $err_or_cust_pkg->pkgnum };
2714 sub order_recharge {
2717 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2718 return { 'error' => $session } if $context eq 'error';
2720 my $search = { 'custnum' => $custnum };
2721 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2722 my $cust_main = qsearchs('cust_main', $search )
2723 or return { 'error' => "unknown custnum $custnum" };
2725 my $status = $cust_main->status;
2726 my $cust_svc = qsearchs( 'cust_svc', { 'svcnum' => $p->{'svcnum'} } )
2727 or return { 'error' => "unknown service " . $p->{'svcnum'} };
2729 my $svc_x = $cust_svc->svc_x;
2730 my $part_pkg = $cust_svc->cust_pkg->part_pkg;
2733 map { $_ =~ /^recharge_(.*)$/; $1, $part_pkg->option($_, 1) }
2734 qw ( recharge_seconds recharge_upbytes recharge_downbytes
2735 recharge_totalbytes );
2736 my $amount = $part_pkg->option('recharge_amount', 1);
2738 my ($l, $v, $d) = $cust_svc->label; # blah
2739 my $pkg = "Recharge $v";
2741 my $bill_error = $cust_main->charge($amount, $pkg,
2742 "time: $vhash{seconds}, up: $vhash{upbytes}," .
2743 "down: $vhash{downbytes}, total: $vhash{totalbytes}",
2744 $part_pkg->taxclass); #meh
2746 my $conf = new FS::Conf;
2747 if ( $conf->exists('signup_server-realtime') && !$bill_error ) {
2749 $bill_error = _do_bop_realtime( $cust_main, $status );
2754 my $error = $svc_x->recharge (\%vhash);
2755 return { 'error' => $error } if $error;
2759 my $error = $bill_error;
2760 $error ||= $svc_x->recharge (\%vhash);
2761 return { 'error' => $error } if $error;
2764 return { error => '', svc => $cust_svc->part_svc->svc };
2768 sub _do_bop_realtime {
2769 my ($cust_main, $status, %opt) = @_;
2771 my $old_balance = $cust_main->balance;
2774 my $bill_error = $cust_main->bill(
2775 'return_bill' => \@cust_bill,
2778 $bill_error ||= $cust_main->apply_payments_and_credits;
2780 $bill_error ||= $cust_main->realtime_collect('selfservice' => 1);
2782 if ( $cust_main->balance > $old_balance
2783 && $cust_main->balance > 0
2784 && ( $cust_main->has_cust_payby_auto || $status eq 'suspended' )
2787 unless ( $opt{'no_invoice_void'} ) {
2789 #this used to apply a credit, but now we can void invoices...
2790 foreach my $cust_bill (@cust_bill) {
2791 my $voiderror = $cust_bill->void('automatic payment failed');
2792 warn "Error voiding cust bill after decline: $voiderror" if $voiderror;
2797 return { 'error' => '_decline', 'bill_error' => $bill_error };
2800 if ( $opt{'collect'} ) {
2801 my $collect_error = $cust_main->collect();
2802 return { 'error' => '_decline', 'bill_error' => $collect_error }
2803 if $collect_error; #?
2812 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2813 return { 'error' => $session } if $context eq 'error';
2815 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2816 or return { 'error' => "unknown custnum $custnum" };
2818 my @cust_pkg = sort { $a->bill <=> $b->bill }
2819 grep { $_->part_pkg->freq ne '0' }
2820 $cust_main->ncancelled_pkgs;
2822 #return { 'error' => 'No active packages to renew.' } unless @cust_pkg;
2824 my $total = $cust_main->balance;
2827 my $bill = $_->bill;
2828 $total += $_->part_pkg->base_recur($_, \$bill);
2829 my $renew_date = $_->part_pkg->add_freq($_->bill);
2831 'pkgnum' => $_->pkgnum,
2832 'amount' => sprintf('%.2f', $total),
2833 'bill_date' => $_->bill,
2834 'bill_date_pretty' => time2str('%x', $_->bill),
2835 'renew_date' => $renew_date,
2836 'renew_date_pretty' => time2str('%x', $renew_date),
2837 'expire_date' => $_->expire,
2838 'expire_date_pretty' => time2str('%x', $_->expire),
2843 return { 'dates' => \@array };
2847 sub payment_info_renew_info {
2849 my $renew_info = renew_info($p);
2850 my $payment_info = payment_info($p);
2851 return { %$renew_info,
2859 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2860 return { 'error' => $session } if $context eq 'error';
2862 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2863 or return { 'error' => "unknown custnum $custnum" };
2865 my $date = $p->{'date'};
2869 #freeside-daily -n -d $date fs_daily $custnum
2870 $cust_main->bill_and_collect( 'time' => $date,
2871 'invoice_time' => $now,
2872 'actual_time' => $now,
2873 'check_freq' => '1d',
2876 return { 'error' => '' };
2882 my $session = _cache->get($p->{'session_id'})
2883 or return { 'error' => "Can't resume session" }; #better error message
2885 my $custnum = $session->{'custnum'};
2887 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2888 or return { 'error' => "unknown custnum $custnum" };
2890 my $conf = new FS::Conf;
2892 $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum)
2893 or return { 'error' => 'Permission denied' };
2895 my $pkgnum = $p->{'pkgnum'};
2897 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2898 'pkgnum' => $pkgnum, } )
2899 or return { 'error' => "unknown pkgnum $pkgnum" };
2901 my $error = $cust_pkg->suspend(reason => $reasonnum);
2902 return { 'error' => $error };
2908 my $session = _cache->get($p->{'session_id'})
2909 or return { 'error' => "Can't resume session" }; #better error message
2911 my $custnum = $session->{'custnum'};
2912 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
2913 or return { 'error' => "unknown custnum $custnum" };
2915 my $pkgnum = $p->{'pkgnum'};
2916 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2917 'pkgnum' => $pkgnum, } )
2918 or return { 'error' => "unknown pkgnum $pkgnum" };
2920 my $error = $cust_pkg->cancel( 'quiet' => 1,
2921 'date' => $p->{'date'},
2923 return { 'error' => $error };
2926 sub provision_phone {
2929 @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'};
2931 #editing an existing phone number
2932 if ( $p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/ ) {
2933 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2934 return { 'error' => $session } if $context eq 'error';
2936 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
2937 return { 'error' => 'service not found' } unless $svc_phone;
2938 return { 'error' => 'invalid svcnum' }
2939 if $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum != $custnum;
2941 $svc_phone->email($p->{'email'})
2942 if $svc_phone->email ne $p->{'email'} && $p->{'email'} =~ /^([\w\.\d@]+|)$/;
2943 $svc_phone->forwarddst($p->{'forwarddst'})
2944 if $svc_phone->forwarddst ne $p->{'forwarddst'}
2945 && $p->{'forwarddst'} =~ /^(\d+|)$/;
2946 return { 'error' => $svc_phone->replace };
2950 unless ( $p->{'lnp'} ) {
2951 $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'});
2952 $p->{'lnp_status'} = "portingin";
2953 return _provision( 'FS::svc_phone',
2954 [qw(lnp_desired_due_date lnp_other_provider
2955 lnp_other_provider_account phonenum countrycode lnp_status)],
2956 [qw(phonenum countrycode)],
2962 # single DID order (the usual case)
2963 unless (scalar(@bulkdid)) {
2964 return _provision( 'FS::svc_phone',
2965 [qw(phonenum countrycode)],
2966 [qw(phonenum countrycode)],
2972 # bulk DID order case
2974 foreach my $did ( @bulkdid ) {
2975 $did =~ s/[^0-9]//g;
2976 $error = _provision( 'FS::svc_phone',
2977 [qw(phonenum countrycode)],
2978 [qw(phonenum countrycode)],
2980 'pkgnum' => $p->{'pkgnum'},
2981 'svcpart' => $p->{'svcpart'},
2983 'countrycode' => $p->{'countrycode'},
2984 'session_id' => $p->{'session_id'},
2987 return $error if ($error->{'error'} && length($error->{'error'}) > 1);
2989 { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} }
2994 warn "provision_pbx called\n"
2997 warn "provision_pbx calling _provision\n"
2999 _provision( 'FS::svc_pbx',
3000 [qw(id title max_extensions max_simultaneous ip_addr)],
3001 [qw(id title max_extensions max_simultaneous ip_addr)],
3007 sub provision_acct {
3009 warn "provision_acct called\n"
3012 return { 'error' => gettext('passwords_dont_match') }
3013 if $p->{'_password'} ne $p->{'_password2'};
3014 return { 'error' => gettext('empty_password') }
3015 unless length($p->{'_password'});
3017 if ($p->{'domsvc'}) {
3018 my %domains = domain_select_hash FS::svc_acct(map { $_ => $p->{$_} }
3019 qw ( svcpart pkgnum ) );
3020 return { 'error' => gettext('invalid_domain') }
3021 unless ($domains{$p->{'domsvc'}});
3024 warn "provision_acct calling _provision\n"
3026 _provision( 'FS::svc_acct',
3027 [qw(username _password domsvc)],
3028 [qw(username _password domsvc)],
3034 sub provision_external {
3036 #_provision( 'FS::svc_external', [qw(id title)], [qw(id title)], $p, @_ );
3037 _provision( 'FS::svc_external',
3045 sub provision_forward {
3047 _provision( 'FS::svc_forward',
3048 ['srcsvc','src','dstsvc','dst'],
3055 my( $class, $fields, $return_fields, $p ) = splice(@_, 0, 4);
3056 warn "_provision called for $class\n"
3059 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3060 return { 'error' => $session } if $context eq 'error';
3062 my $search = { 'custnum' => $custnum };
3063 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3064 my $cust_main = qsearchs('cust_main', $search )
3065 or return { 'error' => "unknown custnum $custnum" };
3067 my $pkgnum = $p->{'pkgnum'};
3069 warn "searching for custnum $custnum pkgnum $pkgnum\n"
3071 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3072 'pkgnum' => $pkgnum,
3074 or return { 'error' => "unknown pkgnum $pkgnum" };
3076 warn "searching for svcpart ". $p->{'svcpart'}. "\n"
3078 my $part_svc = qsearchs('part_svc', { 'svcpart' => $p->{'svcpart'} } )
3079 or return { 'error' => "unknown svcpart $p->{'svcpart'}" };
3081 return { error=> 'svcpart '. $p->{'svcpart'}. " is not a $class definition" }
3082 if $class ne 'FS::'. $part_svc->svcdb;
3084 warn "creating $class record\n"
3086 my $svc_x = $class->new( {
3087 'pkgnum' => $p->{'pkgnum'},
3088 'svcpart' => $p->{'svcpart'},
3089 map { $_ => $p->{$_} } @$fields
3092 my %insert_args = ();
3093 #i shouldn't be a special case here (pass an option or something)
3094 if ( $class eq 'FS::svc_phone'
3095 && grep length($p->{$_}), @location_editable_fields
3098 $insert_args{'cust_location'} = new FS::cust_location {
3099 map { $_ => $p->{$_} } @location_editable_fields
3103 warn "inserting $class record\n"
3105 my $error = $svc_x->insert(%insert_args);
3108 warn "finding inserted record for svcnum ". $svc_x->svcnum. "\n"
3110 $svc_x = qsearchs($svc_x->table, { 'svcnum' => $svc_x->svcnum })
3113 my $return = { 'svc' => $part_svc->svc,
3115 map { $_ => $svc_x->get($_) } @$return_fields
3117 warn "_provision returning ". Dumper($return). "\n"
3126 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3127 return { 'error' => $session } if $context eq 'error';
3129 my $search = { 'custnum' => $custnum };
3130 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3131 my $cust_main = qsearchs('cust_main', $search )
3132 or return { 'error' => "unknown custnum $custnum" };
3134 my $pkgnum = $p->{'pkgnum'};
3136 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3137 'pkgnum' => $pkgnum,
3139 or return { 'error' => "unknown pkgnum $pkgnum" };
3141 my $svcpart = $p->{'svcpart'};
3143 my $pkg_svc = qsearchs('pkg_svc', { 'pkgpart' => $cust_pkg->pkgpart,
3144 'svcpart' => $svcpart, } )
3145 or return { 'error' => "unknown svcpart $svcpart for pkgnum $pkgnum" };
3146 my $part_svc = $pkg_svc->part_svc;
3148 my $conf = new FS::Conf;
3151 'svc' => $part_svc->svc,
3152 'svcdb' => $part_svc->svcdb,
3153 'pkgnum' => $pkgnum,
3154 'svcpart' => $svcpart,
3155 'custnum' => $custnum,
3157 'security_phrase' => 0, #XXX !
3158 'svc_acct_pop' => [], #XXX !
3160 'init_popstate' => '',
3165 small_custview( $cust_main, $conf->config('countrydefault') ),
3169 if ($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/
3170 && $ret->{'svcdb'} eq 'svc_phone') {
3171 $ret->{'svcnum'} = $p->{'svcnum'};
3172 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
3173 if ( $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum == $custnum ) {
3174 $ret->{'email'} = $svc_phone->email;
3175 $ret->{'forwarddst'} = $svc_phone->forwarddst;
3179 if ($ret->{'svcdb'} eq 'svc_forward') {
3180 $ret->{'forward_emails'} = {$cust_pkg->forward_emails()};
3186 sub unprovision_svc {
3189 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3190 return { 'error' => $session } if $context eq 'error';
3192 my $search = { 'custnum' => $custnum };
3193 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3194 my $cust_main = qsearchs('cust_main', $search )
3195 or return { 'error' => "unknown custnum $custnum" };
3197 my $svcnum = $p->{'svcnum'};
3199 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $svcnum, } )
3200 or return { 'error' => "unknown svcnum $svcnum" };
3202 return { 'error' => "Service $svcnum does not belong to customer $custnum" }
3203 unless $cust_svc->cust_pkg->custnum == $custnum;
3205 my $conf = new FS::Conf;
3207 return { 'svc' => $cust_svc->part_svc->svc,
3208 'error' => $cust_svc->cancel,
3210 small_custview( $cust_main, $conf->config('countrydefault') ),
3215 sub myaccount_passwd {
3217 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3218 return { 'error' => $session } if $context eq 'error';
3220 return { 'error' => "New passwords don't match." }
3221 if $p->{'new_password'} ne $p->{'new_password2'};
3223 return { 'error' => 'Enter new password' }
3224 unless length($p->{'new_password'});
3226 #my $search = { 'custnum' => $custnum };
3227 #$search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3228 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3229 my $search = " AND custnum = $1";
3230 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3232 my $svc_acct = qsearchs( {
3233 'table' => 'svc_acct',
3234 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3235 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3236 'LEFT JOIN cust_main USING ( custnum ) ',
3237 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3238 'extra_sql' => $search, #important
3240 or return { 'error' => "Service not found" };
3244 my $conf = new FS::Conf;
3246 return { 'error' => 'Incorrect current password.' }
3247 if ( exists($p->{'old_password'})
3248 || $conf->exists('selfservice-password_change_oldpass')
3250 && ! $svc_acct->check_password($p->{'old_password'});
3252 $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3253 || $svc_acct->set_password($p->{'new_password'})
3254 || $svc_acct->replace();
3256 #regular pw change in self-service should change contact pw too, otherwise its
3257 #way too confusing. hell its confusing they're separate at all, but alas.
3258 #need to support the "ISP provides email that's used as a contact email" case
3260 my $contact = FS::contact->by_selfservice_email($svc_acct->email);
3261 if ( $contact && qsearchs('cust_contact', { contactnum=> $contact->contactnum,
3262 custnum => $custnum,
3263 selfservice_access => 'Y',
3267 #svc_acct was successful but this one returns an error? "shouldn't happen"
3268 #don't recheck is_password_allowed here; if the svc_acct password was
3269 #legal, that's good enough
3270 $error ||= $contact->change_password($p->{'new_password'});
3273 my($label, $value) = $svc_acct->cust_svc->label;
3275 return { 'error' => $error,
3285 my $info = skin_info($p);
3287 my $conf = new FS::Conf;
3288 my $verification = $conf->config('selfservice-password_reset_verification')
3289 or return { %$info, 'error' => 'Password resets disabled' };
3294 if ( $p->{'email'} ) { #new-style, changes contact and svc_acct
3296 $contact = FS::contact->by_selfservice_email($p->{'email'});
3299 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3300 $cust_main = $cust_contact[0]->cust_main if scalar(@cust_contact) == 1;
3303 #also look for an svc_acct, otherwise it would be super confusing
3305 my($username, $domain) = split('@', $p->{'email'});
3306 my $svc_domain = qsearchs('svc_domain', { 'domain' => $domain } );
3307 if ( $svc_domain ) {
3308 $svc_acct = qsearchs('svc_acct', { 'username' => $username,
3309 'domsvc' => $svc_domain->svcnum }
3312 my $cust_pkg = $svc_acct->cust_svc->cust_pkg;
3313 $cust_main ||= $cust_pkg->cust_main if $cust_pkg;
3315 #precaution: don't change svc_acct password not part of the same
3316 # customer as contact
3317 $svc_acct = '' if ! $cust_pkg
3318 || $cust_pkg->custnum != $cust_main->custnum;
3323 return { %$info, 'error' => 'Email address not found' }
3324 unless $contact || $svc_acct;
3326 } elsif ( $p->{'username'} ) { #old style, looks in svc_acct only
3328 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
3329 or return { %$info, 'error' => 'Account not found' };
3331 $svc_acct = qsearchs('svc_acct', { 'username' => $p->{'username'},
3332 'domsvc' => $svc_domain->svcnum }
3334 or return { %$info, 'error' => 'Account not found' };
3336 my $cust_pkg = $svc_acct->cust_svc->cust_pkg
3337 or return { %$info, 'error' => 'Account not found' };
3339 $cust_main = $cust_pkg->cust_main;
3343 return { %$info, 'error' => 'Multi-customer contacts incompatible with customer-based verification' }
3344 if ! $cust_main && $verification ne 'email';
3347 'email' => sub { 1; },
3349 my( $p, $cust_main ) = @_;
3350 $cust_main->payby =~ /^(CARD|DCRD|CHEK|DCHK)$/
3351 && $p->{'paymask'} eq substr($cust_main->paymask, -4)
3354 my( $p, $cust_main ) = @_;
3355 my $cust_pay = qsearchs({
3356 'table' => 'cust_pay',
3357 'hashref' => { 'custnum' => $cust_main->custnum },
3358 'order_by' => 'ORDER BY _date DESC LIMIT 1',
3362 $p->{'amount'} == $cust_pay->paid;
3365 my( $p, $cust_main ) = @_;
3366 $p->{'zip'} eq $cust_main->zip
3367 || ( $cust_main->ship_zip && $p->{'zip'} eq $cust_main->ship_zip );
3371 foreach my $verify ( split(',', $verification) ) {
3373 &{ $verify{$verify} }( $p, $cust_main )
3374 or return { %$info, 'error' => 'Account not found' };
3378 #okay, we're verified
3382 my $error = $contact->send_reset_email(
3383 'svcnum' => ($svc_acct ? $svc_acct->svcnum : ''),
3387 return { %$info, 'error' => $error }; #????
3390 } elsif ( $svc_acct ) {
3392 #create a unique session
3394 my $reset_session = {
3395 'svcnum' => $svc_acct->svcnum,
3396 'agentnum' => $svc_acct->cust_main->agentnum,
3399 my $timeout = '1 hour'; #?
3401 my $reset_session_id;
3403 $reset_session_id = sha512_hex(time(). {}. rand(). $$)
3404 } until ( ! defined _cache->get("reset_passwd_$reset_session_id") );
3407 _cache->set( "reset_passwd_$reset_session_id", $reset_session, $timeout );
3411 my $msgnum = $conf->config('selfservice-password_reset_msgnum',
3412 $cust_main->agentnum);
3413 #die "selfservice-password_reset_msgnum unset" unless $msgnum;
3414 return { %$info, 'error' => "selfservice-password_reset_msgnum unset" }
3416 my $msg_template = qsearchs('msg_template', { msgnum => $msgnum } );
3417 my $error = $msg_template->send( 'cust_main' => $cust_main,
3418 'object' => $svc_acct,
3419 'substitutions' => {
3420 'session_id' => $reset_session_id,
3424 return { %$info, 'error' => $error }; #????
3429 return { %$info, 'error' => '' };
3432 sub check_reset_passwd {
3435 my $conf = new FS::Conf;
3436 my $verification = $conf->config('selfservice-password_reset_verification')
3437 or return { 'error' => 'Password resets disabled' };
3439 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3440 or return { 'error' => "Can't resume session" }; #better error message
3442 if ( $reset_session->{'svcnum'} ) {
3444 my $svcnum = $reset_session->{'svcnum'};
3446 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3447 or return { 'error' => "Service not found" };
3449 $p->{'agentnum'} = $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3450 my $info = skin_info($p);
3454 'session_id' => $p->{'session_id'},
3455 'username' => $svc_acct->username,
3458 } elsif ( $reset_session->{'contactnum'} ) {
3460 my $contactnum = $reset_session->{'contactnum'};
3462 my $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3463 or return { 'error' => "Contact not found" };
3465 my @contact_email = $contact->contact_email;
3466 return { 'error' => 'No contact email' } unless @contact_email;
3468 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3469 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3470 if scalar(@cust_contact) == 1;
3471 my $info = skin_info($p);
3475 'session_id' => $p->{'session_id'},
3476 'email' => $contact_email[0]->email, #the first?
3481 return { 'error' => 'No svcnum or contactnum in session' }; #??
3487 sub process_reset_passwd {
3490 my $conf = new FS::Conf;
3491 my $verification = $conf->config('selfservice-password_reset_verification')
3492 or return { 'error' => 'Password resets disabled' };
3494 my $reset_session = _cache->get('reset_passwd_'. $p->{'session_id'})
3495 or return { 'error' => "Can't resume session" }; #better error message
3500 if ( $reset_session->{'svcnum'} ) {
3502 my $svcnum = $reset_session->{'svcnum'};
3504 $svc_acct = qsearchs('svc_acct', { 'svcnum' => $svcnum } )
3505 or return { 'error' => "Service not found" };
3507 $p->{'agentnum'} ||= $svc_acct->cust_svc->cust_pkg->cust_main->agentnum;
3508 $info ||= skin_info($p);
3513 if ( $reset_session->{'contactnum'} ) {
3515 my $contactnum = $reset_session->{'contactnum'};
3517 $contact = qsearchs('contact', { 'contactnum' => $contactnum } )
3518 or return { 'error' => "Contact not found" };
3520 my @cust_contact = grep $_->selfservice_access, $contact->cust_contact;
3521 $p->{'agentnum'} = $cust_contact[0]->cust_main->agentnum
3522 if scalar(@cust_contact) == 1;
3523 $info ||= skin_info($p);
3527 return { %$info, 'error' => "New passwords don't match." }
3528 if $p->{'new_password'} ne $p->{'new_password2'};
3530 return { %$info, 'error' => 'Enter new password' }
3531 unless length($p->{'new_password'});
3535 my $error ||= $svc_acct->is_password_allowed($p->{'new_password'})
3536 || $svc_acct->set_password($p->{'new_password'})
3537 || $svc_acct->replace();
3539 return { %$info, 'error' => $error } if $error;
3541 #my($label, $value) = $svc_acct->cust_svc->label;
3542 #return { 'error' => $error,
3543 # #'label' => $label,
3544 # #'value' => $value,
3551 my $error = $contact->is_password_allowed($p->{'new_password'})
3552 || $contact->change_password($p->{'new_password'});
3554 return { %$info, 'error' => $error }; # if $error;
3558 #password changed ,so remove session, don't want it reused
3559 _cache->remove($p->{'session_id'});
3561 return { %$info, 'error' => '' };
3565 sub validate_passwd {
3569 %result = ( 'fieldid' => $p->{'fieldid'} )
3570 if $p->{'fieldid'} =~ /^\w+$/;
3572 return { %result, 'password_invalid' => 'Enter new password' }
3573 unless length($p->{'check_password'});
3576 if ($p->{'svcnum'}) {
3577 # false laziness with myaccount_passwd
3578 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3579 return { %result, 'error' => $session } if $context eq 'error';
3581 $custnum =~ /^(\d+)$/ or die "illegal custnum";
3582 my $search = " AND custnum = $1";
3583 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
3585 $svc_acct = qsearchs( {
3586 'table' => 'svc_acct',
3587 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
3588 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
3589 'LEFT JOIN cust_main USING ( custnum ) ',
3590 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
3591 'extra_sql' => $search, #important
3593 or return { %result, 'error' => "Service not found" };
3594 # end false laziness
3597 $svc_acct ||= new FS::svc_acct {};
3599 my $error = $svc_acct->is_password_allowed($p->{'check_password'});
3600 return { %result, 'password_invalid' => $error } if $error;
3601 return { %result, 'password_valid' => 1 };
3606 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3607 return { 'error' => $session } if $context eq 'error';
3610 if ( $session->{'pkgnum'} ) {
3612 #tickets for specific service with pkg-balances on
3613 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
3614 'pkgnum' => $session->{'pkgnum'} })
3615 or return { 'error' => 'unknown package' };
3616 foreach my $cust_svc ( $cust_pkg->cust_svc ) {
3617 push @tickets, $cust_svc->tickets( $p->{status} );
3622 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
3623 or return { 'error' => "unknown custnum $custnum" };
3625 @tickets = $cust_main->tickets( $p->{status} );
3628 # unavoidable false laziness w/ httemplate/view/cust_main/tickets.html
3629 if ( $FS::TicketSystem::system && FS::TicketSystem->selfservice_priority ) {
3631 @tickets = grep { $_->{'_selfservice_priority'}
3632 !~ /^\s*(closed?|resolved?|done)\s*/i }
3635 my $conf = new FS::Conf;
3636 my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
3640 ($a->{'_selfservice_priority'} eq '') <=>
3641 ($b->{'_selfservice_priority'} eq '')
3644 ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
3650 +{ tickets => \@tickets };
3657 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3658 return { 'error' => $session } if $context eq 'error';
3660 warn "$me create_ticket: initializing ticket system\n" if $DEBUG;
3661 FS::TicketSystem->init();
3663 my $conf = new FS::Conf;
3664 my $queue = $p->{'queue'}
3665 || $conf->config('ticket_system-selfservice_queueid')
3666 || $conf->config('ticket_system-default_queueid');
3668 warn "$me create_ticket: creating ticket\n" if $DEBUG;
3669 my $err_or_ticket = FS::TicketSystem->create_ticket(
3670 '', #create RT session based on FS CurrentUser (fs_selfservice)
3672 'custnum' => $custnum,
3673 'svcnum' => $session->{'svcnum'},
3674 map { $_ => $p->{$_} } qw( requestor cc subject message mime_type )
3677 if ( ref($err_or_ticket) ) {
3678 warn "$me create_ticket: successful: ". $err_or_ticket->id. "\n"
3680 return { 'error' => '',
3681 'ticket_id' => $err_or_ticket->id,
3684 warn "$me create_ticket: unsuccessful: $err_or_ticket\n"
3686 return { 'error' => $err_or_ticket };
3694 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3695 return { 'error' => $session } if $context eq 'error';
3697 return { error => 'requested format not implemented' }
3698 unless ($p->{'format'} eq 'csv' || $p->{'format'} eq 'xls');
3700 my $conf = new FS::Conf;
3701 my $age_threshold = 0;
3702 $age_threshold = time() - $conf->config('selfservice-recent-did-age')
3703 if ($p->{'recentonly'} && $conf->exists('selfservice-recent-did-age'));
3705 my $search = { 'custnum' => $custnum };
3706 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
3707 my $cust_main = qsearchs('cust_main', $search )
3708 or return { 'error' => "unknown custnum $custnum" };
3710 # does it make more sense to just run one sql query for this instead of all the
3711 # insanity below? would increase performance greately for large data sets?
3713 foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) {
3714 my @part_svc = $cust_pkg->part_svc;
3715 foreach my $part_svc ( @part_svc ) {
3716 if($part_svc->svcdb eq 'svc_phone'){
3717 my @cust_pkg_svc = @{$part_svc->cust_pkg_svc};
3718 foreach my $cust_pkg_svc ( @cust_pkg_svc ) {
3719 push @svc_phone, $cust_pkg_svc->svc_x
3720 if $cust_pkg_svc->date_inserted >= $age_threshold;
3728 my($xls_r,$xls_c) = (0,0);
3731 my @fields = qw( countrycode phonenum pin sip_password phone_name );
3732 if($p->{'format'} eq 'csv') {
3733 $csv = new Text::CSV_XS { 'always_quote' => 1,
3736 return { 'error' => 'Unable to create CSV' } unless $csv->combine(@fields);
3737 $content .= $csv->string;
3739 elsif($p->{'format'} eq 'xls') {
3740 my $XLS1 = new IO::Scalar \$content;
3741 $xls_workbook = Spreadsheet::WriteExcel->new($XLS1)
3742 or return { 'error' => "Error opening .xls file: $!" };
3743 $xls = $xls_workbook->add_worksheet('DIDs');
3744 foreach ( @fields ) {
3745 $xls->write(0,$xls_c++,$_);
3750 foreach my $svc_phone ( @svc_phone ) {
3751 my @cols = map { $svc_phone->$_ } @fields;
3752 if($p->{'format'} eq 'csv') {
3753 return { 'error' => 'Unable to create CSV' }
3754 unless $csv->combine(@cols);
3755 $content .= $csv->string;
3757 elsif($p->{'format'} eq 'xls') {
3760 $xls->write($xls_r,$xls_c++,$_);
3766 $xls_workbook->close() if $p->{'format'} eq 'xls';
3768 { content => $content, format => $p->{'format'}, };
3773 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3774 return { 'error' => $session } if $context eq 'error';
3776 # warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
3777 # FS::TicketSystem->init();
3778 # return { 'error' => 'get_ticket configuration error' }
3779 # if $FS::TicketSystem::system ne 'RT_Internal';
3781 # check existence and ownership as part of this
3782 warn "$me get_ticket: fetching ticket\n" if $DEBUG;
3783 my $rt_session = FS::TicketSystem->session('');
3784 my $Ticket = FS::TicketSystem->get_ticket_object(
3786 ticket_id => $p->{'ticket_id'},
3789 return { 'error' => 'ticket not found' } if !$Ticket;
3791 if ( length( $p->{'subject'} || '' ) ) {
3793 if ( $p->{'subject'} ne $Ticket->Subject ) {
3794 my ($val, $msg) = $Ticket->SetSubject($p->{'subject'});
3795 return { 'error' => "unable to set subject: $msg" } if !$val;
3799 if(length($p->{'reply'})) {
3800 my @err_or_res = FS::TicketSystem->correspond_ticket(
3802 'ticket_id' => $p->{'ticket_id'},
3803 'content' => $p->{'reply'},
3806 return { 'error' => 'unable to reply to ticket' }
3807 unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
3810 warn "$me get_ticket: getting ticket history\n" if $DEBUG;
3811 my $err_or_ticket = FS::TicketSystem->get_ticket(
3813 'ticket_id' => $p->{'ticket_id'},
3816 if ( !ref($err_or_ticket) ) { # there is no way this should ever happen
3817 warn "$me get_ticket: unsuccessful: $err_or_ticket\n"
3819 return { 'error' => $err_or_ticket };
3822 my @custs = @{$err_or_ticket->{'custs'}};
3823 my @txns = @{$err_or_ticket->{'txns'}};
3826 # superseded by check in get_ticket_object
3827 #return { 'error' => 'invalid ticket requested' }
3828 #unless grep($_ eq $custnum, @custs);
3830 foreach my $txn ( @txns ) {
3831 push @filtered_txns, $txn
3832 if ($txn->{'type'} eq 'EmailRecord'
3833 || $txn->{'type'} eq 'Correspond'
3834 || $txn->{'type'} eq 'Create');
3837 warn "$me get_ticket: successful: \n"
3839 return { 'error' => '',
3840 'transactions' => \@filtered_txns,
3841 'ticket_fields' => $err_or_ticket->{'fields'},
3842 'ticket_id' => $p->{'ticket_id'},
3846 sub adjust_ticket_priority {
3848 my($context, $session, $custnum) = _custoragent_session_custnum($p);
3849 return { 'error' => $session } if $context eq 'error';
3851 # warn "$me adjust_ticket_priority: initializing ticket system\n" if $DEBUG;
3852 # FS::TicketSystem->init;
3853 my $ss_priority = FS::TicketSystem->selfservice_priority;
3855 return { 'error' => 'adjust_ticket_priority configuration error' }
3856 if $FS::TicketSystem::system ne 'RT_Internal'
3859 my $values = $p->{'values'}; #hashref, id => priority value
3862 foreach my $id (keys %$values) {
3863 warn "$me adjust_ticket_priority: fetching ticket $id\n" if $DEBUG;
3864 my $Ticket = FS::TicketSystem->get_ticket_object('',
3866 'custnum' => $custnum,
3869 $ticket_error{$id} = 'ticket not found';
3873 # RT API stuff--would we gain anything by wrapping this in FS::TicketSystem?
3874 # We're not going to implement it for RT_External.
3875 my $old_value = $Ticket->FirstCustomFieldValue($ss_priority);
3876 my $new_value = $values->{$id};
3877 next if $old_value eq $new_value;
3879 warn "$me adjust_ticket_priority: updating ticket $id\n" if $DEBUG;
3881 # AddCustomFieldValue works fine (replacing any existing value) if it's
3882 # a single-valued custom field, which it should be. If it's not, you're
3883 # doing something wrong.
3885 if ( length($new_value) ) {
3886 ($val, $msg) = $Ticket->AddCustomFieldValue(
3887 Field => $ss_priority,
3888 Value => $new_value,
3892 ($val, $msg) = $Ticket->DeleteCustomFieldValue(
3893 Field => $ss_priority,
3894 Value => $old_value,
3898 $ticket_error{$id} = $msg if !$val;
3899 warn "$me adjust_ticket_priority: $id: $msg\n" if $DEBUG and !$val;
3901 return { 'error' => '',
3902 'ticket_error' => \%ticket_error,
3903 %{ customer_info($p) } # send updated customer info back
3909 sub _custoragent_session_custnum {
3912 my($context, $session, $custnum);
3913 if ( $p->{'session_id'} ) {
3915 $context = 'customer';
3916 $session = _cache->get($p->{'session_id'})
3917 or return ( 'error' => "Can't resume session" ); #better error message
3918 $custnum = $session->{'custnum'};
3920 } elsif ( $p->{'agent_session_id'} ) {
3923 my $agent_cache = new FS::ClientAPI_SessionCache( {
3924 'namespace' => 'FS::ClientAPI::Agent',
3926 $session = $agent_cache->get($p->{'agent_session_id'})
3927 or return ( 'error' => "Can't resume session" ); #better error message
3928 $custnum = $p->{'custnum'};
3932 return ( 'error' => "Can't resume session" ); #better error message
3935 ($context, $session, $custnum);