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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<head>
<title>Freeside Services</title>
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<h6>Freeside Commercial Services</h6>
<table cellpadding="0" cellspacing="0" class="servteal">
<tr>
<th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
</tr>
</table>
<table width="100%" cellspacing="0" cellpadding="0" class="serv">
<tr>
<td align="left" valign="top"><img src="imgs/bk/servman.gif" width="230" height="248" class="leftFloat">
<h4>Installation service - your hardware </h4>
<p><b class="h4">$2000 </b>- Installation service<br>
<br>
Prefer your own hardware? This covers everything in the instructions,
including writing an interface to your credit card and/or ACH processor,
integration with your provisioning systems, setup of the signup server
and self-service interface, and support through bringing the software
live into a full production state.<br>
<br>
<b class="h4">$1000</b> - Installation of the Request Tracker ticketing
system.<br>
This covers complete installation and configuration of the open-source,
enterprise-grade Request Tracker ticketing system.</p>
<h6>Additional Installation service</h6>
<p><b class="h6">$750</b> - Installation of FreeRADIUS server with MySQL
or PostgreSQL backend.<br>
<br>
This covers complete installation, configuration, and integration
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
<p><b class="h6">$2500</b> - Complete mail server (including migration
from current mail server), or<br>
<br>
<b class="h6">$1750</b> - Complete mail server (new ISPs - no migration)<br>
<br>
This covers installation and configuration of a complete mail server
solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
filtering, user-configurable spam filtering, virtual domain capability,
Freeside integration and migration from your current mail server.
Typical timeframe is two weeks.<br>
<br>
<b class="h6">$2500</b> (est.) - Legacy data import from QuickBooks
or Rodopi, or<br>
<br>
<b class="h6">$3000</b> (est.) - Legacy data import from any other
system<br>
<br>
This covers writing a custom script to import your legacy data and running
test billings concurrently with your live billing to ensure trouble-free
cut-over. </P>
</td>
</tr>
</table>
<table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
<tr>
<th align="left" valign="top" > <h3>Training</h3></tr>
<tr>
<td align="left" valign="top"><blockquote>
<p><b>$1000</b> - One day on-site training<br>
<br>
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.<br>
<br>
<b>$3000</b> - Three day on-site visit (two days training, one day
live cutover)<br>
<br>
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
and support representatives.</p>
</blockquote></td>
</tr>
<tr>
<th align="left" valign="top" > <h3>Support Contracts</h3></th>
</tr>
<tr>
<td align="left" valign="top"> <blockquote>
<p><b>$150/month</b> - Email support, emergency phone support<br>
<br>
Non-emergency support by email only; 24/7 emergency support via telephone
or pager. Includes upgrades and optional offsite backup. Fixes for
any problems caused by a bug in the Freeside software itself are included
at no extra charge.<br>
<br>
<b>$300/month</b> - Email, IM and phone support with minor customizations<br>
<br>
Email, instant messenger and phone support during business hours;
24/7 emergency support via telephone or pager, for up to five incidents/month.
Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
Fixes for any problems caused by a bug in the Freeside software itself
are included and not counted against the five incidents/month.<br>
<br>
<b>$750/month </b>- Unlimited email, IM and phone support with significant
customizations<br>
<br>
Email, instant messenger and phone support during business hours;
24/7 emergency support via telephone or pager, for an unlimited number
of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
of customizations.<br>
<br>
<b>$1500/month</b> - Sponsorship and unlimited support with major
customizations<br>
<br>
Unlimited support as above, plus 32 hours/month of customizations.<br>
All support contracts include remote upgrades (as desired, or scheduled
regularly).<br>
All support contracts include optional offsite backup service: Nightly,
your database will be backup up, encrypted with your PGP/GPG public
key, and transmitted to storage here. Your customer information is
secure and can only be decrypted with your PGP/GPG private key.</p>
</blockquote></td>
</tr>
<tr>
<th align="left" valign="top" > <h3>Custimization</h3></th>
</tr>
<tr>
<td align="left" valign="top" > <blockquote>
<p><b>Customizations and extensions to the software are quoted on an
individual basis. Is Freeside missing a feature crucial to you? Send
a detailed description of your needs.</b></p>
</blockquote></td>
</tr>
</table>
<table cellpadding="0" cellspacing="0" class="servteal">
<tr>
<th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
</tr>
</table>
<p> </p>
</div>
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