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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<title>Freeside Services</title>
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<h6>Services</h6>
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<th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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<th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
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<p>All implementation services include:</p>
<ul class="indented">
<li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
<li>Installation and skinning of the customer signup and self-service portal
<li>Integration with your credit card and/or E-check processor
<li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
<li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
<li>Remote training session
<li>Support through bringing the software live and into production
</ul>
<p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
Basic implementation service includes six months of support.
<br>
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<p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost.
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<p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
Standard implementation service includes a full year of support.
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</p>
<p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
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<p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
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<th align="left" valign="top"><h3>Additional implementation services</h3>
</th>
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<td align="left" valign="top">
<p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
This service include complete installation, configuration, and integration
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
<p>
<b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
<b>Legacy data import from any other
system</b> - (est.) <b class="h6">$4900</b><br>
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
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<th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
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<td align="left" valign="top">
<p>All support contracts include:</p>
<ul class="indented">
<li>Quarterly upgrades
<!-- <li>Offsite backup (optional).-->
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<li>24/7 emergency support via telephone or pager
<li>"Rollover" for unused customization hours
<li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
</ul>
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<th>Contract</th>
<th>Price</th>
<th>Support</th>
<th>Customizations</th>
<th>Discount on additional work</th>
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<td><b>Bronze</b></td>
<td><b class="h6">$195/month</b></td>
<td>Non-emergency support via email</td>
<td>None</td>
<td>10%</td>
</tr>
<tr>
<td><b>Silver</b></td>
<td><b class="h6">$395/month</b></td>
<td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
<td>3 hours/month</td>
<td>20%</td>
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<td><b>Gold</b></td>
<td><b class="h6">$800/month</b></td>
<td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
<td>10 hours/month</td>
<td>30%</td>
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<td><b>Platinum</b></td>
<td><b class="h6">$1600/month</b></td>
<td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
<td>24 hours/month</td>
<td>40%</td>
</tr>
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<td><b>Diamond</b></td>
<td><b class="h6">$3200/month</b></td>
<td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
<td>52 hours/month</td>
<td>50%</td>
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<td><b>Sapphire</b></td>
<td><b class="h6">$6400/month</b></td>
<td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
<td>108 hours/month</td>
<td>50%</td>
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<p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
<ul class="indented">
<li>Non-emergency support via email
<li>10% discount on additional consulting or customization work
</ul>
<p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
<li>3 hours/month of customizations
<li>15% discount on additional consulting or customization work
</ul>
<p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support with significant customizations
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
<li>10 hours/month of customizations
<li>25% discount on additional consulting or customization work
</ul>
<p><b>Platinum</b> - <b class="h6">$1600/month</b> - Unlimited support, direct developer access and substantial customizations<br>
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
<li>Direct access to all company developers and staff
<li>24 hours/month of customizations
<li>30% discount on additional consulting or customization work
</ul>
<p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
<li>Direct access to all company developers and staff
<li>52 hours/month of customizations
<li>40% discount on additional consulting or customization work
</ul>
<p><b>Sapphire</b> - <b class="h6">$6400/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
<li>Direct access to all company developers and staff
<li>108 hours/month of customizations
<li>50% discount on additional consulting or customization work
</ul>
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<th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
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<p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.<br>
<br>
<b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
and support representatives.</p>
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<th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
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<td align="left" valign="top">
<p>Customizations and extensions to the software can be quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
</td>
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</table>
</td></tr></table>
<br>
<b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
<br><br>
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