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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>Freeside Services</title>
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<h6>Services</h6>
<!--
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<th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
</tr>
</table>
-->
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<th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<p>All implementation services include:</p>
<ul class="indented">
<li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
<li>Installation and skinning of the customer signup and self-service portal
<li>Integration with your credit card and/or E-check processor
<li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
<li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
<li>Remote training session
<li>Support through bringing the software live and into production
<li>One year (12 months) of email, phone and IM support.
</ul>
<p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
Installation, configuration, training and one year of support.
<br>
</p>
<p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
As basic, plus 20 hours of customizations.
<br>
</p>
<p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
<br>
</p>
<p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
</td>
</tr>
</table>
</td></tr></table>
<br>
<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
<tr><td align="center" valign="top">
<table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
<tr>
<th align="left" valign="top"><h3>Additional implementation services</h3>
</th>
</tr>
<tr>
<td align="left" valign="top">
<p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
This service include complete installation, configuration, and integration
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
<p>
<b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
<b>Legacy data import from any other
system</b> - (est.) <b class="h6">$4900</b><br>
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
</td>
</tr>
</table>
</td></tr></table>
<br>
<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
<tr><td align="center" valign="top">
<table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
<tr>
<th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
</tr>
<tr>
<td align="left" valign="top">
<table class="support-plans">
<tr>
<th><!--<B>Services included</B>--></th>
<!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
<th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
<th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
<th STYLE="background-color: #FFEF04"><B>Gold</B></th>
<th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
<th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
<th STYLE="background-color: #66CC66"><B>Emerald</B></th>
</tr>
<tr>
<th><!--<B>Services included</B>--></th>
<th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
<th>Standard support</th>
<th>Most popular support level</th>
<th>Large customizations</th>
<th STYLE="background-color: #F0F0F0">Extensive customizations</th>
<th STYLE="background-color: #F0F0F0">Dedicated developer</th>
</tr>
<tr>
<td>Monthly cost</td>
<td STYLE="background-color: #EEEEEE"><B>$195</B></td>
<td><B>$395</B></td>
<td><B>$800</B></td>
<td><B>$1600</B></td>
<td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
<td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
</tr>
<tr>
<td>Upgrades (OS, database and Freeside)</td>
<td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
<td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
<td><span class="smyes">optional</span></td>
<td><span class="smyes">optional</span></td>
<td><span class="smyes">optional</span></td>
<td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
<td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
</tr>
<!--
<tr>
<td>Address verification / normalization (US)</td>
<td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
-->
<tr>
<td>Email support</td>
<td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>24/7 emergency support</td>
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Private mailing list for large providers</td>
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Customization hours per month<br>(with "rollover" for unused time)</td>
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="smyes">2½ hours</span></td>
<td><span class="smyes">8 hours</span></td>
<td><span class="smyes">20 hours</span></td>
<td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
<td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
</tr>
<!-- we still do this for gold+, just trying to make the feature list more
concise
<tr>
<td>Dedicated project manager</td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
</tr>
-->
<tr>
<td>Direct access to all developers and staff</td>
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Lead role in defining product roadmap</td>
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Dedicated senior developer</td>
<td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td STYLE="background-color: #F0F0F0"><span class="no">✖</span></td>
<td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<!--
<tr>
<td>Ivan</td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
</tr>
-->
<tr>
<td>Discount on additional work<br>(consulting or customizations)</td>
<td STYLE="background-color: #EEEEEE"><B>10%</B></td>
<td><B>15%</B></td>
<td><B>25%</B></td>
<td><B>30%</B></td>
<td STYLE="background-color: #F0F0F0"><B>40%</B></td>
<td STYLE="background-color: #F0F0F0"><B>50%</B></td>
</tr>
</table>
</table>
</td></tr></table>
<br>
<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
<tr><td align="center" valign="top">
<table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
<tr>
<th align="left" valign="top"><a name="hosting"><h3>Hosting</h3></a>
</th>
</tr>
<tr>
<td align="left" valign="top">
<p>All hosting services include:</p>
<ul class="indented">
<li>Fully-managed (OS, database, application, security updates)
<li>Hosting in PCI level 1 compliant data centers (the same ones used for <a href="http://cardfortress.com/">CardFortress</a>)
<li>Streaming replication to geographically-diverse warm spare
<li>Separate daily backups
</ul>
<p><b>Basic hosting</b> - <b class="h6">$95/month</b><br>
4GB RAM, two CPU cores <!-- 100GB SSD storage? -->
<p><b>Standard hosting</b> - <b class="h6">$195/month</b><br>
8GB RAM, two CPU cores <!-- 250GB SSD storage? -->
<p><b>Deluxe hosting</b> - <b class="h6">$395/month</b><br>
16GB RAM, four CPU cores <!-- 500GB SSD storage? -->
</td>
</tr>
</table>
</td></tr></table>
<br>
<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
<tr><td align="center" valign="top">
<table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
<tr>
<th align="left" valign="top"><h3>Additional support services</h3>
</th>
</tr>
<tr>
<td align="left" valign="top">
<p><b>Address normalization</b> - <b class="h6">$0.05/lookup</b> (more than 1000 lookups/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)</br>
Address verification and normalization for US addresses.
<p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
Professional invoice printing and mailing. One low per-invoice
price includes everything: printing with your logo, envelope,
US first-class postage, and a perforated coupon and return envelope
for payments.
</p>
<p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
This add-on support service supports High Availability
configurations. It includes support for streaming replication,
hot standby and failover, as well as 24/7 proactive failover
monitoring.
</p>
<!-- atrocious support on reseller program
<p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
This add-on support service includes discount access to the SureTax
service, providing a feed of up-to-date taxation data integrated
into Freeside for tax calculation.
</p>
-->
<p><b>LRN lookup for US voice providers</b> - <b class="h6">$0.0002/lookup</b> (more than 500,000 calls/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
Access to the LNP (local number portability) database ensures
accurate rating when not charging a single flat per-minute rate for
all US calls. It also allows an actual determination of interstate
vs. intrastate revenue, potentially reducing taxes owed compared to
using the FCC safe harbor percentage.
</p>
</td>
</tr>
</table>
</td></tr></table>
<br>
<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
<tr><td align="center" valign="top">
<table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
<tr>
<th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.<br>
<br>
<b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
and support representatives.<br>
<br>
<b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
Typical training sessions consist of a day course for your system
administrators, a day course for your bookkeeper/collections folks,
and two full day courses for your sales and support representatives.
</td>
</tr>
</table>
</td></tr></table>
<br>
<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
<tr><td align="center" valign="top">
<table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
<tr>
<th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
<p>Customizations and extensions to the software can be quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
</td>
</tr>
</table>
</td></tr></table>
<br>
<b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
<br><br>
</div>
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