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<title>Billing, CRM and trouble ticketing - Freeside</title>
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<a href="http://www.tmcnet.com/voip/conference/west-10/" target="_blank"><img src="107.gif" border=0 align="left" alt="Internet Telephony Expo"></a>
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<h4>We're exhibiting!</h4>
<h6> Internet Telephony</h6>
<h6> Conference & Expo</h6>
<h6> Booth 107</h6>
<h4>Oct 4-6, 2010</h4>
<h4>Los Angeles, CA</h4>
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<a href="http://www.tmcnet.com/voip/conference/west-10/" target="_blank"><img src="107.gif" border=0 align="left" alt="Internet Telephony Expo"></a>
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<h4>We're exhibiting!</h4>
<h6> Internet Telephony</h6>
<h6> Conference & Expo</h6>
<h6> Booth 107</h6>
<h4>Oct 5-6, 2010</h4>
<h4>Los Angeles, CA</h4>
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<h2>Freeside News...</h2></td>
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<td width="115" align="right" valign="top"><b>Jul 14 2010:</b></td>
<td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
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<td width="115" align="right" valign="top"><b>Jun 9-10 2010:</b></td>
<td width="*">Exhibited at B/OSS Conference & Expo</td>
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<td width="115" align="right" valign="top"><b>May 25 2010:</b></td>
<td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
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<td width="115" align="right" valign="top"><b>Apr 20 2010:</b></td>
<td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
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<td width="115" align="right" valign="top"><b>Apr 5 2010:</b></td>
<td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
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<td width="115" align="right" valign="top"><b>Mar 12 2010:</b></td>
<td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
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<td width="115" align="right" valign="top"><b>Jan 20-22 2010:</b></td>
<td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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<td width="115" align="right" valign="top"><b>Oct 13-15 2009:</b></td>
<td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
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<td width="115" align="right" valign="top"><b>Oct 11 2009:</b></td>
<td width="*">1.9.1 released</td>
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<td width="115" align="right" valign="top"><b>Sep 1-3 2009:</b></td>
<td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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<h4>Freeside offers business solutions:</h4>
<p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
<br>
<a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
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<a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
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<a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
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<a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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<h4>Awarded</h4>
<h6>Best of Show</h6>
<h6>Open Source</h6>
<h4>ITExpo East 2010</h4>
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<img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
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<h4>Awarded</h4>
<h6>Best of Show</h6>
<h6>Open Source</h6>
<h4>ITExpo East 2009</h4>
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<td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
<p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
<p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
software for their automation needs.<br>
<br>
For complete, easy deployment and maintenance, Freeside is available on
a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
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<a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
<h6>KEY FEATURES</h6>
<h4><b></b>BILLING</h4>
<ul class="indented">
<li> Flexible pricing and rating plans including anniversary billing,
pro-rating, usage based billing and more. Plug-in system allows easy
addition of new pricing plans. </li>
<li> VoIP rating and billing, including DID inventory, rate plans, free
minutes, caps, and 800# billing.</li>
<li> Real-time credit card and electronic check processing with all major
processing gateways. Email, fax, printed and online invoicing.</div> </li>
</ul>
<h4>TICKETING</h4>
<ul class="indented">
<li> Complete, integrated trouble ticketing system included, based on
Request Tracker from Best Practical Solutions </li>
<li> Auto-responds to customer email, assigns a ticket number and allows
your staff to track requests collaboratively </li>
<li> Multiple queues, custom fields, templates, ticket associations, templates,
customizable workflow, and more. </li>
</ul>
<h4>CUSTOMER SERVICE</h4>
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<li>Online signup page with immediate credit card authorization and provisioning.</li>
<li>Customer self-care including invoice viewing, one-time and recurring
payments, adding and removing services, and password changes. </li>
<li>Simple API available to write your own self-service pages or applications.</li>
</ul>
<h4>RESELLERS</h4>
<ul class="indented">
<li>Unlimited resellers with branded invoices, individual pricing and
payment gateways.</li>
<li>Virtualized reseller access allows resellers access to only their
own customers.</li>
<li>Flexible, fine-grained access control<br>
</li>
</ul>
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<a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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<h5>Please support network neutrality</h5>
A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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