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<title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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<h6>We're exhibiting!</h6>
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<a href="http://www.netsapiens.com/ugm17/" target="_blank"><img src="netsapiens.png" border=0 align="center" alt="NetSapiens"></a>
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<h6> NetSapiens UGM</h6>
<h4>Feb 28-Mar 3, 2017</h4>
<h4>San Diego, CA</h4>
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<a href="http://www.wispa.org/Events/WISPAmerica" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
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<h6> WISPAmerica</h6>
<h4>Booth #415</h4>
<h4>Mar 14-16, 2017</h4>
<h4>Memphis, TN</h4>
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<a href="http://www.bbcmag.com/2017s/" target="_blank"><img src="Summit_2017Banner.jpg" border=0 align="center" alt="Broadband Communities"></a>
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<h6> Broadband Communities</h6>
<h4>Tabletop #6</h4>
<h4>May 2-4, 2017</h4>
<h4>Dallas, TX</h4>
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<h2>Freeside News...</h2></td>
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<td width="115" align="right" valign="top"><b>Feb 16-17 2017:</b></td>
<td width="*">Exhibited at <a href="http://www.fispalive.com">FISPA Live</a></td>
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<td width="115" align="right" valign="top"><b>Oct 11-13 2016:</b></td>
<td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA">WISPAPalooza</a></td>
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<td width="115" align="right" valign="top"><b>Aug 10 2016:</b></td>
<td width="*"><a href="/blog/2016/08/freeside-3-91-released/">3.91 released</a></td>
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<td width="115" align="right" valign="top"><b>Aug 5 2016:</b></td>
<td width="*"><a href="/blog/2016/08/freeside-4-1-released/">4.1 released</a></td>
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<td width="115" align="right" valign="top"><nobr><b>Jul 24-27 2016:</b></nobr></td>
<td width="*">Exhibited at <a href="http://www.hostingcon.com/hcg16/Public/Enter.aspx">HostingCon</a></td>
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<td width="115" align="right" valign="top"><nobr><b>Mar 15-17 2016:</b></nobr></td>
<td width="*">Exhibited at WISPAmerica</td>
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<td width="115" align="right" valign="top"><nobr><b>Feb 25-26 2016:</b></nobr></td>
<td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
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<td width="115" align="right" valign="top"><b>Feb 17 2016:</b></td>
<td width="*"><a href="/blog/2016/02/freeside-4-0-released/">4.0 released</a></td>
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<td width="115" align="right" valign="top"><b>Feb 5 2016:</b></td>
<td width="*"><a href="/blog/2016/02/freeside-3-9-released/">3.9 released</a></td>
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<td width="115" align="right" valign="top"><b>Jan 20 2016:</b></td>
<td width="*"><a href="/blog/2016/01/freeside-3-8-released/">3.8 released</a></td>
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<h4>Freeside offers business solutions:</h4>
<p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
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<a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
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<a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
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<a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
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<a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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<td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
<p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
<p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
software for their automation needs.<br>
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For complete, easy deployment and maintenance, Freeside is available on
a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
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<b>Freeside's 100% web-based</b> user interface requires no
client installation of any kind. Comprehensive customer <b></b>self-care
and reseller interfaces empower your customers and resellers, and reduce
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<h6>KEY FEATURES</h6>
<h4><b></b>BILLING</h4>
<ul class="indented">
<li> Flexible pricing and rating plans including anniversary billing,
pro-rating, usage based billing and more. Plug-in system allows easy
addition of new pricing plans. </li>
<li> VoIP rating and billing, including DID inventory, rate plans, free
minutes, caps, and 800# billing.</li>
<li> Real-time credit card and electronic check processing with all major
processing gateways. Email, fax, printed and online invoicing.</div> </li>
</ul>
<h4>TICKETING</h4>
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<li> Complete, integrated trouble ticketing system included, based on
Request Tracker from Best Practical Solutions </li>
<li> Auto-responds to customer email, assigns a ticket number and allows
your staff to track requests collaboratively </li>
<li> Multiple queues, custom fields, templates, ticket associations, templates,
customizable workflow, and more. </li>
</ul>
<h4>NETWORK MONITORING</h4>
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<li> Complete, integrated network monitoring system included, based on
Torrus from K-Open GmbH</li>
<li>SNMP discovery, collection and graphing</li>
<li>95th percentile and volume billing</li>
</ul>
<h4>CUSTOMER SERVICE</h4>
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<li>Online signup page with immediate credit card authorization and provisioning.</li>
<li>Customer self-care including invoice viewing, one-time and recurring
payments, adding and removing services, and password changes. </li>
<li>Simple API available to write your own self-service pages or applications.</li>
</ul>
<h4>RESELLERS</h4>
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<li>Unlimited resellers with branded invoices, individual pricing and
payment gateways.</li>
<li>Virtualized reseller access allows resellers access to only their
own customers.</li>
<li>Flexible, fine-grained access control<br>
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<a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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<h5>Please support network neutrality</h5>
A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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