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| -rw-r--r-- | services.html | 62 |
1 files changed, 39 insertions, 23 deletions
diff --git a/services.html b/services.html index f9eddad..51f8c6e 100644 --- a/services.html +++ b/services.html @@ -83,29 +83,45 @@ </tr> <tr> <td align="left" valign="top"> - <p>All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself. - <br><br> - <b>Bronze</b> - <b class="h6">$150/month</b> - Email support<br> - Non-emergency support via email; 24/7 emergency support via telephone - or pager. 10% discount on additional consulting or customization work.<br> - <br> - <b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations<br> - Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for up to five incidents/month. - Includes 2 hours/month of customizations. 20% discount on additional consulting or customization work.<br> - <br> - <b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations<br> - Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for an unlimited number - of incidents. Direct access to all company developers and staff. Includes 12 hours/month - of customizations. 30% discount on additional consulting or customization work.<br> - <br> - <b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br> - Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations. 40% discount on additional consulting or customization work.<br> - <br> - <b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br> - Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations. 50% discount on additional consulting or customization work.<br> - </p> + <p>All support contracts include:</p> + <ul class="indented"> + <li>Quarterly upgrades. + <li>Optional offsite backup. + <li>Hotfixes for any bugs in the Freeside software itself. + <li>24/7 emergency support via telephone or pager. + </ul> + <p><b>Bronze</b> - <b class="h6">$150/month</b> - Email support and upgrades + <ul class="indented"> + <li>Non-emergency support via email. + <li>10% discount on additional consulting or customization work. + </ul> + <p><b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations + <ul class="indented"> + <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). + <li>2 hours/month of customizations. + <li>20% discount on additional consulting or customization work. + </ul> + <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations + <ul class="indented"> + <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). + <li>Direct access to all company developers and staff. + <li>12 hours/month of customizations. + <li>30% discount on additional consulting or customization work. + </ul> + <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br> + <ul class="indented"> + <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). + <li>Direct access to all company developers and staff. + <li>28 hours/month of customizations. + <li>40% discount on additional consulting or customization work. + </ul> + <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br> + <ul class="indented"> + <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). + <li>Direct access to all company developers and staff. + <li>60 hours/month of customizations. + <li>50% discount on additional consulting or customization work. + </ul> </td> </tr> |