replication support add-on, re-do support contract info

1 files changed, 135 insertions, 88 deletions

diff --git a/services.html b/services.html
index aed46e9..12a0c7c 100644
--- a/services.html
+++ b/services.html
@@ -105,118 +105,165 @@
     </tr>
     <tr> 
       <td align="left" valign="top">
-            <p>All support contracts include:</p>
-            <ul class="indented">
-              <li>Quarterly upgrades
-<!--              <li>Offsite backup (optional).-->
-<!--              <li>Temporary replacement server available -->
-              <li>24/7 emergency support via telephone or pager
-              <li>"Rollover" for unused customization hours
-              <li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
-            </ul>
-<!--
-<table>
+
+<table class="support-plans">
+
+  <tr>
+    <td><!--<B>Services included</B>--></td>
+    <th STYLE="background-color: #EDB53B"><B>Bronze</B></th>
+    <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
+    <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
+    <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
+    <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
+    <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
+  </tr>
+
   <tr>
-    <th>Contract</th>
-    <th>Price</th>
-    <th>Support</th>
-    <th>Customizations</th>
-    <th>Discount on additional work</th>
+    <td>Monthly cost</td>
+    <td><B>$195</B></td>
+    <td><B>$395</B></td>
+    <td><B>$800</B></td>
+    <td><B>$1600</B></td>
+    <td><B>$3200</B></td>
+    <td><B>$6400</B></td>
+  </tr>
+
   <tr>
+    <td>Upgrades</td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+  </tr>
 
   <tr>
-    <td><b>Bronze</b></td>
-    <td><b class="h6">$195/month</b></td>
-    <td>Non-emergency support via email</td>
-    <td>None</td>
-    <td>10%</td>
+    <td>Email support</td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
-    <td><b>Silver</b></td>
-    <td><b class="h6">$395/month</b></td>
-    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>2.5 hours/month</td>
-    <td>20%</td>
+    <td>24/7 emergency support</td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
-    <td><b>Gold</b></td>
-    <td><b class="h6">$800/month</b></td>
-    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>8 hours/month</td>
-    <td>30%</td>
+    <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
+    <td><span class="smyes">optional</span></td>
+    <td><span class="smyes">optional</span></td>
+    <td><span class="smyes">optional</span></td>
+    <td><span class="smyes">optional</span></td>
+    <td><span class="smyes">optional</span></td>
+    <td><span class="smyes">optional</span></td>
   </tr>
 
   <tr>
-    <td><b>Platinum</b></td>
-    <td><b class="h6">$1600/month</b></td>
-    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>20 hours/month</td>
-    <td>40%</td>
+    <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
+    <td><span class="no">&#x2716;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
-    <td><b>Diamond</b></td>
-    <td><b class="h6">$3200/month</b></td>
-    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>48 hours/month</td>
-    <td>50%</td>
+    <td>Customization hours per month<br>(with "rollover" for unused time)</td>
+    <td><span class="no">&#x2716;</span></td>
+    <td><span class="smyes">2&frac12; hours</span></td>
+    <td><span class="smyes">8 hours</span></td>
+    <td><span class="smyes">20 hours</span></td>
+    <td><span class="smyes">48 hours</span></td>
+    <td><span class="smyes">100 hours</span></td>
   </tr>
 
   <tr>
-    <td><b>Sapphire</b></td>
-    <td><b class="h6">$6400/month</b></td>
-    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>100 hours/month</td>
-    <td>50%</td>
+    <td>Dedicated project manager</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
-</table>
+  <tr>
+    <td>Direct access to all developers and staff</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+  </tr>
+
+  <tr>
+    <td>Lead role in defining product roadmap and architecture</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+  </tr>
+
+<!--
+  <tr>
+    <td>Ivan</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="no">&#x2716;</td>
+    <td><span class="yes">&#x2714;</span></td>
+  </tr>
 -->
 
-            <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
-            <ul class="indented">
-              <li>Non-emergency support via email
-              <li>10% discount on additional consulting or customization work
-            </ul>
-            <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
-            <ul class="indented">
-              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-              <li>2.5 hours/month of customizations
-              <li>15% discount on additional consulting or customization work
-            </ul>
-            <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support with significant customizations
-            <ul class="indented">
-              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-              <li>8 hours/month of customizations
-              <li>25% discount on additional consulting or customization work
-            </ul>
-            <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Unlimited support, direct developer access and substantial customizations<br>
-            <ul class="indented">
-              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-              <li>Direct access to all company developers and staff
-              <li>20 hours/month of customizations
-              <li>30% discount on additional consulting or customization work
-            </ul>
-            <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
-            <ul class="indented">
-              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-              <li>Direct access to all company developers and staff
-              <li>48 hours/month of customizations
-              <li>40% discount on additional consulting or customization work
-            </ul>
-            <p><b>Sapphire</b> - <b class="h6">$6400/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
-            <ul class="indented">
-              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-              <li>Direct access to all company developers and staff
-              <li>100 hours/month of customizations
-              <li>50% discount on additional consulting or customization work
-            </ul>
-        </td>
-    </tr>
+  <tr>
+    <td>Discount on additional work<br>(consulting or customizations)</td>
+    <td><B>10%</B></td>
+    <td><B>15%</B></td>
+    <td><B>25%</B></td>
+    <td><B>30%</B></td>
+    <td><B>40%</B></td>
+    <td><B>50%</B></td>
+  </tr>
 
-   </tr>
+</table>
+
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+  <tr><td align="center" valign="top">
+
+  <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
+    <tr> 
+      <th align="left" valign="top"><h3>Additional support services</h3>
+      </th>
+    </tr>
+    <tr>
+      <td align="left" valign="top">
+ 
+          <p><b>Support add-on for High Availability / Replication</b> - <b class="h6">$395/month</b><br>
+            This add-on support service supports High Availability
+            configurations.  It includes support for streaming replication,
+            hot standby and failover, as well as 24/7 proactive failover
+            monitoring.
+            </p>
+      </td>
+    </tr>
   </table>
 
 </td></tr></table>