first pass at a better features listfeatures_2015

author: Ivan Kohler <ivan@freeside.biz> 2015-02-15 16:33:56 -0800
committer: Ivan Kohler <ivan@freeside.biz> 2015-02-15 16:33:56 -0800
commit: a8d70e9cec522e4d4785ad2dc41db05871b76da9 (patch)
tree: bd330ac6ddde51eeecb70806a3a531375c043eb5
parent: 42d15308324304f6b727aa8a71845f0da703aa35 (diff)
1 files changed, 459 insertions, 0 deletions
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+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
+<html>
+<head>
+<title>Freeside Features</title>
+{ include('elements/header.html'); }
+
+<div id="content1"> 
+
+  <h6>Features</h6>
+
+<!--
+  <table cellpadding="0" cellspacing="0" class="servteal">
+    <tr> 
+      <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact 
+        Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
+    </tr>
+  </table>
+-->
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+
+  <table width="100%" cellspacing="0" cellpadding="0" class="dev">
+    <tr> 
+      <th align="left" valign="top"><a name="install"><h3>CRM/Sales features</h3></a></th>
+    </tr>
+    <tr> 
+      <td align="left" valign="top">
+
+      <h4><b></b>PROSPECTS</h4>
+
+      <ul class="indented">
+        <li> Prospect and contact tracking and reporting.</li>
+      </ul>
+
+      <h4><b></b>QUOTATIONS</h4>
+
+      <ul class="indented">
+        <li>Generate email and print quotations
+        <li>Discounts, one-off charges
+        <li>Tax quotation
+      </ul>
+
+      <h4><b></b>CONVERSION</h4>
+
+      <ul class="indented">
+        <li>Customer conversion via quotations
+        <li>Customer conversion via external qualification (e.g. DSL)
+      </ul>
+
+     </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+
+  <table width="100%" cellspacing="0" cellpadding="0" class="dev">
+    <tr> 
+      <th align="left" valign="top"><a name="install"><h3>Billing features</h3></a></th>
+    </tr>
+    <tr> 
+      <td align="left" valign="top">
+
+      <h4><b></b>BILLING</h4>
+
+      <ul class="indented">
+        <li>Flexible pricing and rating plans including anniversary billing, 
+          pro-rating, usage based billing and more.  Plug-in system allows easy 
+          addition of new pricing plans. </li>
+        <li>Discounts
+        <li>RADIUS usage billing
+        <li>SNMP usage billing on 95th percentile and/or volume
+        <li>VoIP/telco rating and billing, including DID inventory, rate plans, free 
+          minutes, caps, toll-free billing, termination billing, more</li>
+        <li>Wholesale billing and re-billing
+        <li>Real-time CDR rating with credit limits, fraud monitoring and alerting
+      </ul>
+
+      <h4><b></b>TAXATION AND FEES</h4>
+
+      <ul class="indented">
+        <li>Internal tax engine or integration with external tax bureaus.
+        <li>Configure taxation based on locale and product
+        <li>Internal fee system for late fees, card surcharges, returned check
+            fees, etc.
+        <li>State specific taxes: Texas tax, Washington state districts
+        <li>Support for CCH, Avalara, Billsoft, SureTax services
+      </ul>
+
+      <h4><b></b>INVOICING</h4>
+
+      <ul class="indented">
+        <li>Email invoices in HTML and/or PDF
+        <li>Printed invoices, local, network printers
+        <li>Local spooling for on-demand printing
+        <li>Third-party print service integration
+        <li>Invoice presentment via customer portal
+        <li>Converged invoicing for internet, telephony, other services.
+        <li>Options for summary pages, invoice sections, CDR usage, more.
+      </ul>
+
+      <h4><b></b>PAYMENTS</h4>
+
+      <ul class="indented">
+        <li>Real-time credit card and electronic check processing with all major 
+          processing gateways, including IPPay, Braintree, Authorize.Net, and 60+ others.
+        <li>PayPal support
+        <li>Batch ACH and card processing
+        <li>Tracking of additional payment types (check, cash, wire transfer, etc.)
+        <li>Payment upload
+      </ul>
+
+     <h4><b></b>CUSTOMERS</h4>
+
+      <ul class="indented">
+        <li>Address standardizaion via USPS or commercial services (TomTom successor, Melissa Data)
+        <li>Geolocation via Google Maps and other services
+        <li>Customer notes and sticky notes
+        <li>Complete change and payment history
+        <li>Multiple contacts
+        <li>Multiple cards on file
+      </ul>
+
+     <h4><b></b>SERVICES</h4>
+
+      <ul class="indented">
+        <li>Accounts
+        <li>Hardware services and tracking
+        <li>Telephony services: phone numbers (DIDs), PBXes, circuits
+        <li>Internet services: DSL, wireless broadband, circuits
+        <li>Cable service
+        <li>Dish network
+        <li>Alarm service
+        <li>Hosting services: domains, certificates, forwards, mailing lists, hosting
+        <li>Externally-tracked generic services
+      </ul>
+
+
+     <h4><b></b>COMMISSIONS</h4>
+
+      <ul class="indented">
+        <li>Automated commissions based on cost, price, configurable markup
+        <li>Commissions configurable per salesperson and product class
+        <li>Sales person commissions, company commissions, employee commissions
+        <li>Reporting
+      </ul>
+
+    <h4><b></b>REPORTING</h4>
+
+      <ul class="indented">
+        <li>Extensive reporting and graphing
+        <li>FCC 477 reporting, automatic census tract lookup with FFIEC or commercial services
+        <li>Report download to Excel and CSV
+      </ul>
+
+      </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+ <table width="100%" cellspacing="0" cellpadding="0" class="dev">
+    <tr> 
+      <th align="left" valign="top"><a name="install"><h3>Operations features</h3></a></th>
+    </tr>
+    <tr> 
+      <td align="left" valign="top">
+
+      <h4><b></b>INVENTORY</h4>
+
+      <ul class="indented">
+        <li>Netblock-aware IP address database
+        <li>Basic DID inventory option
+        <li>Advanced DID inventory option tracking upstream providers, orders and fulfillment
+        <li>Generic inventory for any data such as serial numbers or MAC addresses
+
+      </ul>
+
+     <h4><b></b>SCHEDULING</h4>
+
+      <ul class="indented">
+        <li>Installer availability and scheduling
+      </ul>
+
+
+      <h4><b></b>TOWERS</h4>
+
+      <ul class="indented">
+        <li>Tower database
+        <li>Import deployment zones from TowerCoverage.com files
+      </ul>
+
+      </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+ <table width="100%" cellspacing="0" cellpadding="0" class="dev">
+    <tr> 
+      <th align="left" valign="top"><a name="install"><h3>Provisioning features</h3></a></th>
+    </tr>
+    <tr> 
+      <td align="left" valign="top">
+
+
+      <h4><b></b>EMAIL PROVISIONING</h4>
+
+      <ul class="indented">
+        <li>Email integration with open-source solutions including Postfix, VPopMail, Cyrus, shell accounts, LDAP, more
+        <li>Email integration with commercial vendors including Magicmail, Everyone.net, OpenSRS, Communigate, Plesk, CPanel, more
+        <li>Configurable generic provisioning via SSH commands, database changes, HTTP/HTTPS requests, 
+      </ul>
+
+      <h4><b></b>RADIUS PROVISIONING</h4>
+
+      <ul class="indented">
+        <li>FreeRADIUS
+        <li>Radiator
+        <li>Aradial
+      </ul>
+
+      <h4><b></b>TELEPHONY PROVISIONING</h4>
+
+      <ul class="indented">
+        <li>Configurable generic provisioning via SSH commands, database changes, HTTP/HTTPS requests, 
+        <li>Telephony integration with open-source switches/PBXes including Asterisk, FreeSwitch, FreePBX and A2Billing
+        <li>Telephony integration with commercial switches/PBXes including Netsapiens, Thirdlane, Huawei, Indosoft, ThinkTel
+        <li>Telephony integration with providers including VoIP Innovations, Vitelity, voip.ms, VoIPNow, more
+        <li>Telephony E911 integration with BulkVS, Dash, VoIP innovations, Northern, Indosoft, Thinktel, more
+
+      </ul>
+
+      <h4><b></b>MORE PROVISIONING</h4>
+      <ul class="indented">
+        <li>DNS integration with BIND
+        <li>Apache virutal host provisioning
+        <li>Amazon EC2 provisioning
+        <li>OpenSRS domain and certificate (and email) provisioning
+        <li>DSL provisioning with Ikano
+        <li>SOMA networks integration
+
+      </ul>
+
+
+      </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+
+  <table width="100%" cellspacing="0" cellpadding="0" class="dev">
+    <tr> 
+      <th align="left" valign="top"><h3>Ticketing features</h3>
+      </th>
+    </tr>
+    <tr>
+      <td align="left" valign="top">
+
+      <h4>TICKETING</h4>
+      <ul class="indented">
+        <li> Complete, integrated trouble ticketing system included, based on 
+          Request Tracker from Best Practical Solutions </li>
+        <li> Auto-responds to customer email, assigns a ticket number and allows 
+          your staff to track requests collaboratively </li>
+        <li> Multiple queues, custom fields, templates, ticket associations, templates, 
+          customizable workflow, and more. </li>
+      </ul>
+
+      </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+
+  <table width="100%" cellspacing="0" cellpadding="0" class="dev">
+    <tr> 
+      <th align="left" valign="top"><h3>Customer portal</h3>
+      </th>
+    </tr>
+    <tr>
+      <td align="left" valign="top">
+
+       <h4>CUSTOMER PORTAL</h4>
+      <ul class="indented">
+        <li>Online signup page with immediate credit card authorization and provisioning.</li>
+        <li>Customer self-care including invoice viewing, one-time and recurring 
+          payments, adding and removing services, and password changes. </li>
+        <li>Simple API available to write your own self-service pages or applications.</li>
+      </ul>
+
+      </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+
+  <table width="100%" cellpadding="0" cellspacing="0" class="dev">
+    <tr> 
+      <th align="left" valign="top"><a name="support"><h3>Network Monitoring</h3></th>
+    </tr>
+    <tr> 
+      <td align="left" valign="top">
+
+      <h4>NETWORK MONITORING</h4>
+      <ul class="indented">
+        <li> Complete, integrated network monitoring system included, based on 
+          Torrus from K-Open GmbH</li>
+        <li>SNMP discovery, collection and graphing</li>
+        <li>95th percentile and volume billing</li>
+      </ul>
+
+
+      </td>
+    </tr>
+  </table>
+
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+     
+  <table width="100%" cellpadding="0" cellspacing="0" class="dev">
+    <tr> 
+      <th align="left" valign="top"><a name="training"><h3>Resellers / Multi-tenant virtualization</h3></a></th>
+    </tr>
+    <tr> 
+      <td align="left" valign="top">
+
+      <h4>RESELLERS</h4>
+      <ul class="indented">
+        <li>Unlimited resellers with branded invoices, individual pricing and 
+          payment gateways.</li>
+        <li>Virtualized reseller access allows resellers access to only their 
+          own customers.</li>
+        <li>Flexible, fine-grained access control<br>
+        </li>
+      </ul>
+
+      </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+
+  <table width="100%" cellpadding="0" cellspacing="0" class="dev">
+
+    <tr> 
+      <th align="left" valign="top"><a name="customization"><h3>Internationalization features</h3></a></th>
+    </tr>
+    <tr> 
+      <td align="left" valign="top">
+
+      <h4>CURRENCY</h4>
+      <ul class="indented">
+      <li>Payment gateway support for non-USD currencies including EUR, CAD, GBP, AUD and more
+      <li>Multi-currency invoicing and payment tracking
+      </ul>
+
+      <h4>TRANSLATION</h4>
+      <ul class="indented">
+      <li>Localized invoices, per-customer language settings
+      <li>Localized interface, per-employee language settings
+      </ul>
+
+      <h4>TELEPHONY</h4>
+      <ul class="indented">
+      <li>Internationalized toll-free prefixes
+      </ul>
+
+
+         </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+
+  <table width="100%" cellpadding="0" cellspacing="0" class="dev">
+
+    <tr> 
+      <th align="left" valign="top"><a name="customization"><h3>Developer features</h3></a></th>
+    </tr>
+    <tr> 
+      <td align="left" valign="top">
+
+      <h4>SKINNING</h4>
+      <ul class="indented">
+      <li>skinning self-service
+      </ul>
+
+      <h4>APIs</h4>
+      <ul class="indented">
+      <li>Language-independent web-service APIs for self-service and back-office functionality.
+      </ul>
+         </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0">
+  <tr><td align="center" valign="top">
+
+  <table width="100%" cellpadding="0" cellspacing="0" class="dev">
+
+    <tr> 
+      <th align="left" valign="top"><a name="customization"><h3>And more</h3></a></th>
+    </tr>
+    <tr> 
+      <td align="left" valign="top">
+
+
+         </td>
+    </tr>
+  </table>
+
+</td></tr></table>
+<br>
+
+<b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
+<br><br>
+
+</div>
+
+{ include('elements/footer.html'); }
author	Ivan Kohler <ivan@freeside.biz>	2015-02-15 16:33:56 -0800
committer	Ivan Kohler <ivan@freeside.biz>	2015-02-15 16:33:56 -0800
commit	a8d70e9cec522e4d4785ad2dc41db05871b76da9 (patch)
tree	bd330ac6ddde51eeecb70806a3a531375c043eb5
parent	42d15308324304f6b727aa8a71845f0da703aa35 (diff)