path: root/rt/share/html/m/ticket/show

%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2017 Best Practical Solutions, LLC
%#                                          <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
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%# CONTRIBUTION SUBMISSION POLICY:
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%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
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%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
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%# works based on those contributions, and sublicense and distribute
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%# END BPS TAGGED BLOCK }}}
<%args>
$id => undef
</%args>
<%init>
my $Ticket;
my @Actions; 

unless ($id) {
    Abort('No ticket specified');
}

if ($ARGS{'id'} eq 'new') {
    # {{{ Create a new ticket

    my $Queue = RT::Queue->new( $session{'CurrentUser'} );
    $Queue->Load($ARGS{'Queue'});
    unless ( $Queue->id ) {
        Abort('Queue not found');
    }

    unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
        Abort('You have no permission to create tickets in that queue.');
    }

    ($Ticket, @Actions) = CreateTicket( %ARGS );
    unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
        Abort("No permission to view newly created ticket #".$Ticket->id.".");
    }
} else { 
    $Ticket ||= LoadTicket($ARGS{'id'});

    $m->callback( CallbackName => 'BeforeProcessArguments',
        TicketObj => $Ticket,
        ActionsRef => \@Actions, ARGSRef => \%ARGS );
    if ( defined $ARGS{'Action'} ) {
        if ($ARGS{'Action'} =~ /^(Steal|Delete|Take|SetTold)$/) {
            my $action = $1;
            my ($res, $msg) = $Ticket->$action();
            push(@Actions, $msg);
        }
    }

    $m->callback(CallbackName => 'ProcessArguments', 
            Ticket => $Ticket, 
            ARGSRef => \%ARGS, 
            Actions => \@Actions);
    
    push @Actions,
        ProcessUpdateMessage(
        ARGSRef   => \%ARGS,
        Actions   => \@Actions,
        TicketObj => $Ticket,
        );

    #Process status updates
    push @Actions, ProcessTicketWatchers(ARGSRef => \%ARGS, TicketObj => $Ticket );
    push @Actions, ProcessTicketBasics(  ARGSRef => \%ARGS, TicketObj => $Ticket );
    push @Actions, ProcessTicketLinks(   ARGSRef => \%ARGS, TicketObj => $Ticket );
    push @Actions, ProcessTicketDates(   ARGSRef => \%ARGS, TicketObj => $Ticket );
    push @Actions, ProcessObjectCustomFieldUpdates(ARGSRef => \%ARGS, TicketObj => $Ticket );
    push @Actions, ProcessTicketReminders( ARGSRef => \%ARGS, TicketObj => $Ticket );

    unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
        if (@Actions) {
            Abort("A change was applied successfully, but you no longer have permissions to view the ticket", Actions => \@Actions);
        } else {
            Abort("No permission to view ticket");
        }
    }
    if ( $ARGS{'MarkAsSeen'} ) {
        $Ticket->SetAttribute(
            Name => 'User-'. $Ticket->CurrentUser->id .'-SeenUpTo',
            Content => $Ticket->LastUpdated,
        );
        push @Actions, loc('Marked all messages as seen');
    }
}

$m->callback(
    CallbackName => 'BeforeDisplay',
    TicketObj => \$Ticket,
    Actions => \@Actions,
    ARGSRef => \%ARGS,
);

# This code does automatic redirection if any updates happen. 

if (@Actions) {

    # We've done something, so we need to clear the decks to avoid
    # resubmission on refresh.
    # But we need to store Actions somewhere too, so we don't lose them.
    my $key = Digest::MD5::md5_hex( rand(1024) );
    push @{ $session{"Actions"}->{$key} ||= [] }, @Actions;
    $session{'i'}++;
    my $url = RT->Config->Get('WebURL') . "m/ticket/show?id=" . $Ticket->id . "&results=" . $key;
    $url .= '#' . $ARGS{Anchor} if $ARGS{Anchor};
    RT::Interface::Web::Redirect($url);
}

# If we haven't been passed in an Attachments object (through the precaching mechanism)
# then we need to find one
my $Attachments = $Ticket->Attachments;

my %documents;
while ( my $attach = $Attachments->Next() ) {
    next unless ($attach->Filename());
   unshift( @{ $documents{ $attach->Filename } }, $attach );
}

my $CustomFields = $Ticket->CustomFields;
$m->callback(
    CallbackName => 'MassageCustomFields',
    Object => $Ticket,
    CustomFields => $CustomFields,
);

my $print_value = sub {
    my ($cf, $value) = @_;
    my $linked = $value->LinkValueTo;
    if ( defined $linked && length $linked ) {
        my $linked = $m->interp->apply_escapes( $linked, 'h' );
        $m->out('<a href="'. $linked .'" target="_blank">');
    }
    my $comp = "ShowCustomField". $cf->Type;
    $m->callback(
        CallbackName => 'ShowComponentName',
        Name         => \$comp,
        CustomField  => $cf,
        Object       => $Ticket,
    );
    if ( $m->comp_exists( $comp ) ) {
        $m->comp( $comp, Object => $value );
    } else {
        $m->out( $m->interp->apply_escapes( $value->Content, 'h' ) );
    }
    $m->out('</a>') if defined $linked && length $linked;

    # This section automatically populates a div with the "IncludeContentForValue" for this custom
    # field if it's been defined
    if ( $cf->IncludeContentForValue ) {
       my $vid = $value->id;
       $m->out(   '<div class="object_cf_value_include" id="object_cf_value_'. $vid .'">' );
       $m->print( loc("See also:") );
       $m->out(   '<a href="'. $m->interp->apply_escapes($value->IncludeContentForValue, 'h') .'">' );
       $m->out( $m->interp->apply_escapes($value->IncludeContentForValue, 'h') );
       $m->out(   qq{</a></div>\n} );
       $m->out(   qq{<script><!--\njQuery('#object_cf_value_$vid').load(} );
       $m->out(   $m->interp->apply_escapes($value->IncludeContentForValue, 'j') );
       $m->out(   qq{);\n--></script>\n} );
    }
};

</%init>
<&| /m/_elements/wrapper, title => loc("#[_1]: [_2]", $Ticket->Id, $Ticket->Subject || '') &>
<div id="ticket-show">
<& /m/_elements/ticket_menu, ticket => $Ticket &>

    <&| /Widgets/TitleBox, title => loc('The Basics'),
        class => 'ticket-info-basics',
    &>


 <div class="entry">
    <div class="label id"><&|/l&>Id</&>:</div>
    <div class="value id"><%$Ticket->Id %></div>
  </div>
 <div class="entry">
    <div class="label status"><&|/l&>Status</&>:</div>
    <div class="value status"><% loc($Ticket->Status) %></div>
  </div>
% if ($Ticket->TimeEstimated) {
 <div class="entry">
    <div class="label time estimated"><&|/l&>Estimated</&>:</div>
    <div class="value time estimated"><& /Ticket/Elements/ShowTime, minutes => $Ticket->TimeEstimated &></div>
  </div>
% }
% if ($Ticket->TimeWorked) {
 <div class="entry">
    <div class="label time worked"><&|/l&>Worked</&>:</div>
    <div class="value time worked"><& /Ticket/Elements/ShowTime, minutes => $Ticket->TimeWorked &></div>
  </div>
% }
% if ($Ticket->TimeLeft) {
 <div class="entry">
    <div class="label time left"><&|/l&>Left</&>:</div>
    <div class="value time left"><& /Ticket/Elements/ShowTime, minutes => $Ticket->TimeLeft &></div>
  </div>
% }
 <div class="entry">
    <div class="label priority"><&|/l&>Priority</&>:</div>
    <div class="value priority"><& /Ticket/Elements/ShowPriority, Ticket => $Ticket &></div>
  </div>
 <div class="entry">
    <div class="label queue"><&|/l&>Queue</&>:</div>
    <div class="value queue"><& /Ticket/Elements/ShowQueue, QueueObj => $Ticket->QueueObj &></div>
  </div>
 <div class="entry">
    <div class="label bookmark"><&|/l&>Bookmark</&>:</div>
    <div class="value bookmark"><& /Ticket/Elements/Bookmark, id => $Ticket->id &></div>
  </div>
    </&>

% if ($CustomFields->Count) {
    <&| /Widgets/TitleBox, title => loc('Custom Fields'),
        class => 'ticket-info-cfs',
    &>

% while ( my $CustomField = $CustomFields->Next ) {
% my $Values = $Ticket->CustomFieldValues( $CustomField->Id );
% my $count = $Values->Count;
  <div class="entry" id="CF-<%$CustomField->id%>-ShowRow">
    <div class="label"><% $CustomField->Name %>:</div>
    <div class="value">
% unless ( $count ) {
<i><&|/l&>(no value)</&></i>
% } elsif ( $count == 1 ) {
%   $print_value->( $CustomField, $Values->First );
% } else {
<ul>
% while ( my $Value = $Values->Next ) {
<li>
% $print_value->( $CustomField, $Value );
</li>
% }
</ul>
% }
    </div>
  </div>
% }

</&>
% }

    <&| /Widgets/TitleBox, title => loc('People'), class => 'ticket-info-people' &>


 <div class="entry">
    <div class="label"><&|/l&>Owner</&>:</div>
    <div class="value"><& /Elements/ShowUser, User => $Ticket->OwnerObj, Ticket => $Ticket, Link => 0 &>
    </div>
  </div>
 <div class="entry">
    <div class="label"><&|/l&>Requestors</&>:</div>
    <div class="value"><& /Ticket/Elements/ShowGroupMembers, Group => $Ticket->Requestors, Ticket => $Ticket, Link => 0 &></div>
  </div>
 <div class="entry">
    <div class="label"><&|/l&>Cc</&>:</div>
    <div class="value"><& /Ticket/Elements/ShowGroupMembers, Group => $Ticket->Cc, Ticket => $Ticket, Link => 0 &></div>
  </div>
 <div class="entry">
    <div class="label"><&|/l&>AdminCc</&>:</div>
    <div class="value"><& /Ticket/Elements/ShowGroupMembers, Group => $Ticket->AdminCc, Ticket => $Ticket, Link => 0 &></div>
  </div>

    </&>

% if (keys %documents) {
<&| /Widgets/TitleBox, title => loc('Attachments'), 
        title_class=> 'inverse',  
        class => 'ticket-info-attachments',
        color => "#336699" &>

% foreach my $key (keys %documents) {

<%$key%><br />
<ul>
% foreach my $rev (@{$documents{$key}}) {
% if ($rev->ContentLength) {
<li><font size="-2">
<a href="<%RT->Config->Get('WebPath')%>/Ticket/Attachment/<%$rev->TransactionId%>/<%$rev->Id%>/<%$rev->Filename | un %>">
<&|/l, $rev->CreatedAsString, $rev->FriendlyContentLength, $rev->CreatorObj->Name &>[_1] ([_2]) by [_3]</&>
</a>
</font></li>
% }
% }
</ul>

% }
</&>

% }
% # too painful to deal with reminders
% if ( 0 &&  RT->Config->Get('EnableReminders') ) {
    <&|/Widgets/TitleBox, title => loc("Reminders"),
        class => 'ticket-info-reminders',
    &>
       <div class="entry"><div
            <form action="<%RT->Config->Get('WebPath')%>/Ticket/Display.html" method="post">
                <& /Ticket/Elements/Reminders, Ticket => $Ticket, ShowCompleted => 0 &>
                <div align="right"><input type="submit" class="button" value="<&|/l&>Save</&>" /></div>
            </form>
        </div></div>
    </&>
% }

    <&| /Widgets/TitleBox, title => loc("Dates"),
        class => 'ticket-info-dates',
    &>


 <div class="entry">
    <div class="label date created"><&|/l&>Created</&>:</div>
    <div class="value date created"><% $Ticket->CreatedObj->AsString %></div>
  </div>
 <div class="entry">
    <div class="label date starts"><&|/l&>Starts</&>:</div>
    <div class="value date starts"><% $Ticket->StartsObj->AsString %></div>
  </div>
 <div class="entry">
    <div class="label date started"><&|/l&>Started</&>:</div>
    <div class="value date started"><% $Ticket->StartedObj->AsString %></div>
  </div>
 <div class="entry">
    <div class="label date told"><&|/l&>Last Contact</&>:</div>
    <div class="value date told"><% $Ticket->ToldObj->AsString %></div>
  </div>
 <div class="entry">
    <div class="label date due"><&|/l&>Due</&>:</div>
% my $due = $Ticket->DueObj;
% if ( $due && $due->IsSet && $due->Diff < 0 && $Ticket->QueueObj->IsActiveStatus($Ticket->Status) ) {
    <div class="value date due"><span class="overdue"><% $due->AsString  %></span></div>
% } else {
    <div class="value date due"><% $due->AsString  %></div>
% }
  </div>
 <div class="entry">
    <div class="label date resolved"><&|/l&>Closed</&>:</div>
    <div class="value date resolved"><% $Ticket->ResolvedObj->AsString  %></div>
  </div>
 <div class="entry">
    <div class="label date updated"><&|/l&>Updated</&>:</div>
% my $UpdatedString = $Ticket->LastUpdated ? loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $Ticket->LastUpdatedByObj->Name) : loc("Never");
    <div class="value date updated"><% $UpdatedString | h %></div>
  </div>

    </&>

    <&| /Widgets/TitleBox, title => loc('Links'), class => 'ticket-info-links' &>

 <div class="entry">
    <div class="label"><% loc('Depends on')%>:</div>
    <div class="value">

<%PERL>
my ( @active, @inactive, @not_tickets );
for my $link ( @{ $Ticket->DependsOn->ItemsArrayRef } ) {
    my $target = $link->TargetObj;
    if ( $target && $target->isa('RT::Ticket') ) {
        if ( $target->QueueObj->IsInactiveStatus( $target->Status ) ) {
            push( @inactive, $link->TargetURI );
        }
        else {
            push( @active, $link->TargetURI );
        }
    }
    else {
        push( @not_tickets, $link->TargetURI );
    }
}
</%PERL>


<ul>
% for my $Link (@not_tickets, @active, @inactive) {
<li><& /Elements/ShowLink, URI => $Link &></li>
% }
</ul>
    </div>
  </div>
 <div class="entry">
    <div class="label"><% loc('Depended on by')%>:</div>
    <div class="value">
<ul>
% while (my $Link = $Ticket->DependedOnBy->Next) {
<li><& /Elements/ShowLink, URI => $Link->BaseURI &></li>
% }
</ul>
    </div>
  </div>
 <div class="entry">
    <div class="label"><% loc('Parents') %>:</div>
    <div class="value"><& /Elements/ShowLinksOfType, Object => $Ticket, Type => 'MemberOf' &></div>
  </div>
 <div class="entry">
    <div class="label"><% loc('Children')%>:</div>
    <div class="value"><& /Elements/ShowLinksOfType, Object => $Ticket, Type => 'Members' &></div>
  </div>
 <div class="entry">
    <div class="label"><% loc('Refers to')%>:</div>
    <div class="value">
<ul>
% while (my $Link = $Ticket->RefersTo->Next) {
<li><& /Elements/ShowLink, URI => $Link->TargetURI &></li>
% }
</ul>
    </div>
  </div>
 <div class="entry">
    <div class="label"><% loc('Referred to by')%>:</div>
    <div class="value">
    <ul>
% while (my $Link = $Ticket->ReferredToBy->Next) {
% next if (UNIVERSAL::isa($Link->BaseObj, 'RT::Ticket')  && $Link->BaseObj->__Value('Type') eq 'reminder');
<li><& /Elements/ShowLink, URI => $Link->BaseURI &></li>
% }
</ul>
    </div>
  </div>
    </&>
</div>
</&>