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|
<&|/m/_elements/wrapper, title => loc('Update ticket #[_1]', $t->id) &>
<& /m/_elements/ticket_menu, ticket => $t &>
<& /Elements/ListActions, actions => \@results &>
<div class="ticket-reply">
<&|/Widgets/TitleBox &>
<form action="reply" id="update"
method="post" enctype="multipart/form-data">
<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />
<div class="entry"><span class="label"><&|/l&>Status</&>:</span>
<div class="value">
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($t->Status)), Default => $ARGS{'Status'} || ($t->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
</div></div>
<div class="entry"><span class="label"><&|/l&>Owner</&>:</span>
<div class="value">
<& /Elements/SelectOwner,
Name => "Owner",
TicketObj => $t,
QueueObj => $t->QueueObj,
DefaultLabel => loc("[_1] (Unchanged)", $t->OwnerObj->Name),
Default => $ARGS{'Owner'}
&>
</div></div>
<div class="entry timefield"><span class="label"><&|/l&>Worked</&>:</span><span class="value">
<& /Elements/EditTimeValue,
Name => 'UpdateTimeWorked',
Default => $ARGS{UpdateTimeWorked}||'',
InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes',
&>
</span></div>
<input type="hidden" class="hidden" name="id" value="<%$t->Id%>" /><br />
<div class="entry"><span class="label"><&|/l&>Update Type</&>:</span>
<div class="value"><select name="UpdateType">
% if ($CanComment) {
<option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
% }
% if ($CanRespond) {
<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
% }
</select>
</div></div>
<div class="entry"><span class="label"><&|/l&>Subject</&>:</span><div class="value"> <input name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $t->Subject()%>" />
% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
</div></div>
<div class="entry"><span class="label"><&|/l&>One-time Cc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateCc', Size => '60', Default => $ARGS{UpdateCc} &></span></div>
<div class="entry"><span class="label"><&|/l&>One-time Bcc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateBcc', Size => '60', Default => $ARGS{UpdateBcc} &></span></div>
<div class="entry"><span class="label" ><&|/l&>Message</&>:</span><div class="value">
% if (exists $ARGS{UpdateContent}) {
% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
% my $temp = $ARGS{'QuoteTransaction'};
% delete $ARGS{'QuoteTransaction'};
<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
% $ARGS{'QuoteTransaction'} = $temp;
% } else {
% my $IncludeSignature = 1;
% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
% }
</div></div>
<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
</form>
</&>
</div>
</&>
<%INIT>
my $CanRespond = 0;
my $CanComment = 0;
my $checks_failure = 0;
my $title;
my $t = LoadTicket($id);
my @results;
$m->callback( Ticket => $t, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' );
unless($DefaultStatus){
$DefaultStatus=($ARGS{'Status'} ||$t->Status());
}
if ($DefaultStatus eq 'new'){
$DefaultStatus='open';
}
if ($DefaultStatus eq 'resolved') {
$title = loc("Resolve ticket #[_1] ([_2])", $t->id, $t->Subject);
} else {
$title = loc("Update ticket #[_1] ([_2])", $t->id, $t->Subject);
}
# Things needed in the template - we'll do the processing here, just
# for the convenience:
my ($CommentDefault, $ResponseDefault);
if ($Action ne 'Respond') {
$CommentDefault = qq[ selected="selected"];
$ResponseDefault = "";
} else {
$CommentDefault = "";
$ResponseDefault = qq[ selected="selected"];
}
$CanRespond = 1 if ( $t->CurrentUserHasRight('ReplyToTicket') or
$t->CurrentUserHasRight('ModifyTicket') );
$CanComment = 1 if ( $t->CurrentUserHasRight('CommentOnTicket') or
$t->CurrentUserHasRight('ModifyTicket') );
# {{{ deal with deleting uploaded attachments
foreach my $key (keys %ARGS) {
if ($key =~ m/^DeleteAttach-(.+)$/) {
delete $session{'Attachments'}{$1};
}
$session{'Attachments'} = { %{$session{'Attachments'} || {}} };
}
# }}}
# {{{ store the uploaded attachment in session
if ($ARGS{'Attach'}) { # attachment?
my $attachment = MakeMIMEEntity(
AttachmentFieldName => 'Attach'
);
my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
$session{'Attachments'} = {
%{$session{'Attachments'} || {}},
$file_path => $attachment,
};
}
# }}}
# delete temporary storage entry to make WebUI clean
unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
delete $session{'Attachments'};
}
# }}}
# check email addresses for RT's
{
foreach my $field ( qw(UpdateCc UpdateBcc) ) {
my $value = $ARGS{ $field };
next unless defined $value && length $value;
my @emails = Email::Address->parse( $value );
foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
$checks_failure = 1;
$email = undef;
}
$ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
}
}
if ( !$checks_failure && exists $ARGS{SubmitTicket} ) {
return $m->comp('/m/ticket/show', TicketObj => $t, %ARGS);
}
</%INIT>
<%ARGS>
$id => undef
$Action => 'reply'
$DefaultStatus => undef
</%ARGS>
|
