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%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2019 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<table>
<tr class="date created">
<td class="label"><&|/l&>Created</&>:</td>\
<td class="value"><% $Ticket->CreatedObj->AsString %></td>
</tr>
% $m->callback( %ARGS, CallbackName => 'AfterCreated', TicketObj => $Ticket );
<tr class="date starts">
<td class="label"><&|/l&>Starts</&>:</td>\
<td class="value"><% $Ticket->StartsObj->AsString %></td>
</tr>
% $m->callback( %ARGS, CallbackName => 'AfterStarts', TicketObj => $Ticket );
<tr class="date started">
<td class="label"><&|/l&>Started</&>:</td>\
<td class="value"><% $Ticket->StartedObj->AsString %></td>
</tr>
% $m->callback( %ARGS, CallbackName => 'AfterStarted', TicketObj => $Ticket );
<tr class="date told">
<td class="label"><a href="<% RT->Config->Get('WebPath') %>/Ticket/Display.html?id=<% $Ticket->id %>&Action=SetTold"><&|/l&>Last Contact</&></a>:</td>\
<td class="value"><% $Ticket->ToldObj->AsString %></td>
</tr>
% $m->callback( %ARGS, CallbackName => 'AfterTold', TicketObj => $Ticket );
<tr class="date due">
<td class="label"><&|/l&>Due</&>:</td>\
% my $due = $Ticket->DueObj;
% if ( $due && $due->IsSet && $due->Diff < 0 && $Ticket->QueueObj->IsActiveStatus($Ticket->Status) ) {
<td class="value"><span class="overdue"><% $due->AsString %></span></td>
% } else {
<td class="value"><% $due->AsString %></td>
% }
</tr>
% $m->callback( %ARGS, CallbackName => 'AfterDue', TicketObj => $Ticket );
<tr class="date resolved">
<td class="label"><&|/l&>Resolved</&>:</td>\
<td class="value"><% $Ticket->ResolvedObj->AsString %></td>
</tr>
% $m->callback( %ARGS, CallbackName => 'AfterResolved', TicketObj => $Ticket );
% my $willresolve = $Ticket->WillResolveObj;
% if ( $willresolve && $willresolve->Unix > 0 ) {
<tr>
<td class="label date willresolve"><&|/l&>Will Resolve</&>:</td>
<td class="value date willresolve"><% $willresolve->AsString %></td>
</tr>
% } # else don't display either of them
<tr class="date updated">
<td class="label"><&|/l&>Updated</&>:</td>\
% my $UpdatedString = $Ticket->LastUpdated ? loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $m->scomp('/Elements/ShowUser', User => $Ticket->LastUpdatedByObj)) : loc("Never");
% if ($UpdatedLink) {
<td class="value"><a href="<% $UpdatedLink %>"><% $UpdatedString | n %></a></td>
% } else {
<td class="value"><% $UpdatedString | n %></td>
% }
</tr>
% $m->callback( %ARGS, CallbackName => 'AfterUpdated', TicketObj => $Ticket );
<& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => 'Dates', Table => 0 &>
% $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );
</table>
<%ARGS>
$Ticket => undef
$UpdatedLink => 1
</%ARGS>
<%INIT>
if ($UpdatedLink and $Ticket) {
my $txns = $Ticket->Transactions;
$txns->OrderByCols(
{ FIELD => "Created", ORDER => "DESC" },
{ FIELD => "id", ORDER => "DESC" },
);
$txns->RowsPerPage(1);
if (my $latest = $txns->First) {
$UpdatedLink = "#txn-" . $latest->id;
} else {
undef $UpdatedLink;
}
}
</%INIT>
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