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%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2019 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /SelfService/Elements/Header,
Title =>loc('Update ticket #[_1]', $Ticket->id)
&>
% $m->callback(CallbackName => 'BeforeForm', %ARGS, ARGSRef => \%ARGS, Ticket => $Ticket );
<form action="Update.html" method="post" enctype="multipart/form-data" name="TicketUpdate">
<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" />
<input type="hidden" class="hidden" name="UpdateType" value="response" />
<input type="hidden" class="hidden" name="id" value="<%$Ticket->Id%>" />
<input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />
<table width="100%">
<tr>
<td class="label">
<&|/l&>Status</&>
</td>
<td class="value">
<& /Ticket/Elements/SelectStatus,
Name => "Status",
TicketObj => $Ticket,
Default => $DefaultStatus &>
</td>
</tr>
<tr>
<td class="label">
<&|/l&>Subject</&>
</td>
<td class="value">
<input name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $Ticket->Subject || '' %>" />
</td>
</tr>
<& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $Ticket &>
<tr><td colspan="2"><& /Elements/EditCustomFields, Object => $Ticket, AsTable => 0 &></td></tr>
</table>
% if (exists $ARGS{UpdateContent}) {
% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
% my $temp = $ARGS{'QuoteTransaction'};
% delete $ARGS{'QuoteTransaction'};
<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
% $ARGS{'QuoteTransaction'} = $temp;
% } else {
% my $IncludeSignature = 1;
<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
% }
<br />
<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket', id => 'SubmitTicket' &>
</form>
<%INIT>
my $Ticket = LoadTicket($id);
$m->callback( Ticket => $Ticket, ARGSRef => \%ARGS, CallbackName => 'Initial' );
my $title = loc( "Update ticket #[_1]", $Ticket->id );
$DefaultStatus = $ARGS{Status} || $Ticket->Status() unless ($DefaultStatus);
Abort( loc("No permission to view update ticket") )
unless ( $Ticket->CurrentUserHasRight('ReplyToTicket')
or $Ticket->CurrentUserHasRight('ModifyTicket') );
ProcessAttachments(ARGSRef => \%ARGS);
if ( exists $ARGS{SubmitTicket} ) {
$m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS);
return $m->comp('Display.html', TicketObj => $Ticket, %ARGS);
}
</%INIT>
<%ARGS>
$id => undef
$Action => undef
$DefaultStatus => undef
</%ARGS>
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