1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
|
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2017 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title => $title &>
<& /Elements/Tabs
&>
% $m->callback( %ARGS, CallbackName => 'PreForm' );
<div id="SimpleSearchForm">
<form action="Simple.html" method="get">
<div align="center">
<input name="q" size="60" /><input type="submit" class="button" value="<&|/l&>Search</&>" />
</div>
% my @strong = qw(<strong> </strong>);
<p><&|/l_unsafe, @strong &>Search for tickets by entering [_1]id[_2] numbers, subject words [_1]"in quotes"[_2], [_1]queues[_2] by name, Owners by [_1]username[_2], Requestors by [_1]email address[_2], and ticket [_1]statuses[_2]. Searching for [_1]@domainname.com[_2] will return tickets with requestors from that domain.</&></p>
<p><&|/l&>Any word not recognized by RT is searched for in ticket subjects.</&></p>
% my $config = RT->Config->Get('FullTextSearch') || {};
% my $fulltext_keyword = 'fulltext:';
% if ( $config->{'Enable'} ) {
% if ( $config->{'Indexed'} ) {
<p><&|/l, $fulltext_keyword &>You can search for any word in full ticket history by typing <b>[_1]<i>word</i></b>.</&></p>
% } else {
<p><&|/l, $fulltext_keyword &>Searching the full text of every ticket can take a long time, but if you need to do it, you can search for any word in full ticket history by typing <b>[_1]<i>word</i></b>.</&></p>
% }
% }
<p><&|/l_unsafe, map { "<strong>$_</strong>" } qw(initial active inactive any) &>Entering [_1], [_2], [_3], or [_4] limits results to tickets with one of the respective types of statuses. Any individual status name limits results to just the statuses named.</&>
% if (RT->Config->Get('OnlySearchActiveTicketsInSimpleSearch', $session{'CurrentUser'})) {
% my $status_str = join ', ', map { loc($_) } RT::Queue->ActiveStatusArray;
<&|/l, $status_str &>Unless you specify a specific status, only tickets with active statuses ([_1]) are searched.</&>
% }
</p>
<p><&|/l_unsafe, map { "<strong>$_</strong>" } 'queue:"Example Queue"', 'owner:email@example.com' &>Start the search term with the name of a supported field followed by a colon, as in [_1] and [_2], to explicitly specify the search type.</&></p>
<p><&|/l_unsafe, '<strong>cf.Name:value</strong>' &>CFs may be searched using a similar syntax as above with [_1].</&></p>
% my $link_start = '<a href="' . RT->Config->Get('WebPath') . '/Search/Build.html">';
% my $link_end = '</a>';
<p><&|/l_unsafe, $link_start, $link_end &>For the full power of RT's searches, please visit the [_1]search builder interface[_2].</&></p>
</form>
% $m->callback( %ARGS, CallbackName => 'PostForm' );
</div>
<%INIT>
my $title = loc("Search for tickets");
use RT::Search::Simple;
if ($q) {
my $tickets = RT::Tickets->new( $session{'CurrentUser'} );
$m->callback( %ARGS, query => \$q, CallbackName => 'ModifyQuery' );
if ($q =~ /^#?(\d+)$/) {
RT::Interface::Web::Redirect(RT->Config->Get('WebURL')."Ticket/Display.html?id=".$1);
}
my %args = (
Argument => $q,
TicketsObj => $tickets,
);
$m->callback( %ARGS, CallbackName => 'SearchArgs', args => \%args);
my $search = RT::Search::Simple->new(%args);
$m->comp( "Results.html", Query => $search->QueryToSQL() );
$m->comp( "/Elements/Footer" );
$m->abort();
}
</%INIT>
<%ARGS>
$q => undef
</%ARGS>
|
