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=head1 NAME
RT::Search::UnrepliedTickets
=head1 SYNOPSIS
=head1 DESCRIPTION
Find all unresolved tickets owned by the current user where the last
correspondence from a requestor (or ticket creation) is more recent than the
last correspondence from a non-requestor (if there is any).
=head1 METHODS
=cut
package RT::Search::UnrepliedTickets;
use strict;
use warnings;
use base qw(RT::Search);
sub Describe {
my $self = shift;
return ($self->loc("Tickets awaiting a reply"));
}
sub Prepare {
my $self = shift;
my $TicketsObj = $self->TicketsObj;
# if SystemUser does this search (as in QueueSummaryByLifecycle), they
# should get all tickets regardless of ownership
if ($TicketsObj->CurrentUser->id != RT->SystemUser->id) {
$TicketsObj->Limit(
FIELD => 'Owner',
VALUE => $TicketsObj->CurrentUser->id
);
}
$TicketsObj->Limit(
FIELD => 'Status',
OPERATOR => '!=',
VALUE => 'resolved'
);
$TicketsObj->Limit(
FIELD => 'Status',
OPERATOR => '!=',
VALUE => 'rejected',
);
my $txn_alias = $TicketsObj->JoinTransactions;
$TicketsObj->Limit(
ALIAS => $txn_alias,
FIELD => 'Created',
OPERATOR => '>',
VALUE => 'COALESCE(main.Told,\'1970-01-01\')',
QUOTEVALUE => 0,
);
$TicketsObj->Limit(
ALIAS => $txn_alias,
FIELD => 'Type',
OPERATOR => 'IN',
VALUE => [ 'Correspond', 'Create' ],
);
return(1);
}
RT::Base->_ImportOverlays();
1;
|
