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# BEGIN BPS TAGGED BLOCK {{{
#
# COPYRIGHT:
#
# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
# <sales@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
#
#
# LICENSE:
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
# 02110-1301 or visit their web page on the internet at
# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
#
#
# CONTRIBUTION SUBMISSION POLICY:
#
# (The following paragraph is not intended to limit the rights granted
# to you to modify and distribute this software under the terms of
# the GNU General Public License and is only of importance to you if
# you choose to contribute your changes and enhancements to the
# community by submitting them to Best Practical Solutions, LLC.)
#
# By intentionally submitting any modifications, corrections or
# derivatives to this work, or any other work intended for use with
# Request Tracker, to Best Practical Solutions, LLC, you confirm that
# you are the copyright holder for those contributions and you grant
# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
# royalty-free, perpetual, license to use, copy, create derivative
# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
#
# END BPS TAGGED BLOCK }}}
use strict;
use warnings;
package RT::Lifecycle::Ticket;
use base qw(RT::Lifecycle);
=head2 Queues
Returns L<RT::Queues> collection with queues that use this lifecycle.
=cut
sub Queues {
my $self = shift;
require RT::Queues;
my $queues = RT::Queues->new( RT->SystemUser );
$queues->Limit( FIELD => 'Lifecycle', VALUE => $self->Name );
return $queues;
}
=head3 DefaultOnMerge
Returns the status that should be used when tickets
are merged.
=cut
sub DefaultOnMerge {
my $self = shift;
return $self->DefaultStatus('on_merge');
}
=head3 ReminderStatusOnOpen
Returns the status that should be used when reminders are opened.
=cut
sub ReminderStatusOnOpen {
my $self = shift;
return $self->DefaultStatus('reminder_on_open') || 'open';
}
=head3 ReminderStatusOnResolve
Returns the status that should be used when reminders are resolved.
=cut
sub ReminderStatusOnResolve {
my $self = shift;
return $self->DefaultStatus('reminder_on_resolve') || 'resolved';
}
=head2 RegisterRights
Ticket lifecycle rights are registered (and thus grantable) at the queue
level.
=cut
sub RegisterRights {
my $self = shift;
my %rights = $self->RightsDescription( 'ticket' );
require RT::ACE;
while ( my ($right, $description) = each %rights ) {
next if RT::ACE->CanonicalizeRightName( $right );
RT::Queue->AddRight( Status => $right => $description );
}
}
1;
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