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%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
%# <jesse@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title => $title &>
<& /Ticket/Elements/Tabs,
Ticket => $TicketObj,
Title=> $title &>
<form action="Update.html" name="TicketUpdate"
method="post" enctype="multipart/form-data">
<& /Elements/Callback, _CallbackName => 'FormStart',ARGSRef =>\%ARGS &>
<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction} %>" />
<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus %>" />
<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action} %>" />
<table width="100%" border="0">
<tr><td align="right"><&|/l&>Status</&>:</td>
<td>
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
<&|/l&>Owner</&>:
<& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => $ARGS{'Owner'} &>
<&|/l&>Worked</&>: <input size="4" name="UpdateTimeWorked" value="<% $ARGS{UpdateTimeWorked} %>" />
<& /Elements/SelectTimeUnits, Name => 'UpdateTimeWorked'&>
</td></tr>
% my $skip;
<& /Elements/Callback, _CallbackName => 'BeforeUpdateType', skip => \$skip, %ARGS &>
% if (!$skip) {
<input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br />
% }
<tr><td align="right"><&|/l&>Update Type</&>:</td>
<td><select name="UpdateType">
% if ($CanComment) {
<option value="private" <%$ARGS{'UpdateType'} eq "private" ? "SELECTED" : !$ARGS{'UpdateType'}&&$CommentDefault%>><&|/l&>Comments (Not sent to requestors)</&></option>
% }
% if ($CanRespond) {
<option value="response" <%$ARGS{'UpdateType'} eq "response" ? "SELECTED" : !$ARGS{'UpdateType'}&&$ResponseDefault%>><&|/l&>Reply to requestors</&></option>
% }
</select>
</td></tr>
<tr><td align="right"><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject()%>" /></td></tr>
<tr><td align="right"><&|/l&>Cc</&>:</td><td> <input name="UpdateCc" size="60"
value="<%$ARGS{UpdateCc}||""%>" /><br />
<i><font size="-2">
<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <strong>not</strong> change who will receive future updates.)</&></font></i>
</td></tr>
<tr><td align="right"><&|/l&>Bcc</&>:</td><td> <input name="UpdateBcc" size="60" value="<%$ARGS{UpdateBcc}||""%>" /><br />
<i><font size="-2">
<&|/l&>(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <strong>not</strong> change who will receive future updates.)</&></font></i>
</td></tr>
% if (exists $session{'Attachments'}) {
<td>
<&|/l&>Attached file</&>:
</td>
<td colspan="5">
<&|/l&>Check box to delete</&><br />
% foreach my $attach_name (keys %{$session{'Attachments'}}) {
<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
% } # end of foreach
</td>
</tr>
<tr>
% } # end of if
% if (my $TxnCFs = $TicketObj->TransactionCustomFields) {
% while (my $CF = $TxnCFs->Next()) {
<tr>
<td align="right"><% $CF->Name %>:</td>
<td><& /Elements/EditCustomField, CustomField => $CF, NamePrefix =>
"Object-RT::Transaction--CustomField-" &><em><% $CF->FriendlyType %></em></td>
</tr>
% } # end if while
% } # end of if
<tr><td align="right"><&|/l&>Attach</&>:</td><td><input name="Attach" type="file" /><input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" /><input type="hidden" class="hidden" name="UpdateAttach" value="1" />
</td></tr>
<tr><td align="right" valign="top"><&|/l&>Message</&>:</td><td>
<& /Elements/Callback, _CallbackName => 'BeforeMessageBox', %ARGS &>
% if (exists $ARGS{UpdateContent}) {
% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
% my $temp = $ARGS{'QuoteTransaction'};
% delete $ARGS{'QuoteTransaction'};
<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
% $ARGS{'QuoteTransaction'} = $temp;
% } else {
<& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &>
% }
</td></tr>
</table>
<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
% if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
<& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
% }
</form>
<%INIT>
my $CanRespond = 0;
my $CanComment = 0;
my $title;
my $TicketObj = LoadTicket($id);
unless($DefaultStatus){
$DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
}
if ($DefaultStatus =~ '^new$'){
$DefaultStatus='open';
}
if ($DefaultStatus eq 'resolved') {
$title = loc("Resolve ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
} else {
$title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
}
# Things needed in the template - we'll do the processing here, just
# for the convenience:
my ($CommentDefault, $ResponseDefault);
if ($Action ne 'Respond') {
$CommentDefault = "SELECTED";
} else {
$ResponseDefault = "SELECTED";
}
$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
$TicketObj->CurrentUserHasRight('ModifyTicket') );
$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
$TicketObj->CurrentUserHasRight('ModifyTicket') );
# {{{ deal with deleting uploaded attachments
foreach my $key (keys %ARGS) {
if ($key =~ m/^DeleteAttach-(.+)$/) {
delete $session{'Attachments'}{$1};
}
$session{'Attachments'} = { %{$session{'Attachments'} || {}} };
}
# }}}
# {{{ store the uploaded attachment in session
if ($ARGS{'Attach'}) { # attachment?
$session{'Attachments'} = {} unless defined $session{'Attachments'};
my $subject = "$ARGS{'Attach'}";
# since CGI.pm deutf8izes the magic field, we need to add it back.
Encode::_utf8_on($subject);
# strip leading directories
$subject =~ s#^.*[\\/]##;
my $attachment = MakeMIMEEntity(
Filename => $subject,
Body => "",
AttachmentFieldName => 'Attach'
);
$session{'Attachments'} = { %{$session{'Attachments'} || {}},
$ARGS{'Attach'} => $attachment };
}
# }}}
# delete temporary storage entry to make WebUI clean
unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
delete $session{'Attachments'};
}
# }}}
if ( exists $ARGS{SubmitTicket} ) {
$m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
return;
}
</%INIT>
<%ARGS>
$id => undef
$Action => undef
$DefaultStatus => undef
</%ARGS>
|
