1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
|
%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<& /Elements/Header, Title => $title &>
<& /Ticket/Elements/Tabs,
Ticket => $Ticket ,
Title=> $title &>
<FORM ACTION="Update.html" NAME="TicketUpdate"
METHOD=POST enctype="multipart/form-data">
<input type="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction} %>">
<input type="hidden" name="DefaultStatus" value="<% $DefaultStatus %>">
<input type="hidden" name="Action" value="<% $ARGS{Action} %>">
<font size=-1>
<TABLE>
<TR><TD>
<a href="ModifyPeople.html?id=<%$Ticket->Id%>"><&|/l&>Ticket watchers</&></A></TD><TD align=right>
<&|/l&>Requestor</&>:
</TD><TD>
<b><% $Ticket->RequestorAddresses %></b>
</TD></TR>
<TR><TD> </TD><TD align=right>
<&|/l&>Cc</&>:
</TD><TD>
<b><% $Ticket->CcAddresses %></b>
</TD></TR>
<TR><TD> </TD><TD align=right>
<&|/l&>AdminCc</&>:
</TD><TD>
<b><% $Ticket->AdminCcAddresses %></b>
</TD></TR>
</TR>
</TABLE>
<hr>
<TABLE BORDER=0>
<tr><td align=right><&|/l&>Status</&>:</td>
<td>
<& /Elements/SelectStatus, Name=>"Status", Default => $DefaultStatus &>
<&|/l&>Owner</&>:
<& /Elements/SelectOwner, Name=>"Owner", Default => ($ARGS{'Owner'} || $Ticket->OwnerObj->Id()), QueueObj => $Ticket->QueueObj, TicketObj => $Ticket &>
<&|/l&>Worked</&>: <input size=4 name="UpdateTimeWorked" value="<% $ARGS{UpdateTimeWorked}%>"> <&|/l&>minutes</&></td></tr>
<tr><td align=right><&|/l&>Update Type</&>:</td>
<td><select name="UpdateType">
% if ($CanComment) {
<option value="private" <%$CommentDefault%>><&|/l&>Comments (Not sent to requestors)</&></option>
% }
% if ($CanRespond) {
<option value="response" <%$ResponseDefault%>><&|/l&>Response to requestors</&></option>
% }
</select>
</td></tr>
<tr><td align=right><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size=60 value="<% ($ARGS{UpdateSubject}) ? $ARGS{UpdateSubject} : $Ticket->Subject()%>"></td></tr>
<tr><td align=right><&|/l&>Cc</&>:</td><td> <input name="UpdateCc" size=60
value=<% $ARGS{UpdateCc} %>><BR>
<i><font size=-2>
<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)</&></font></i>
</td></tr>
<tr><td align=right><&|/l&>Bcc</&>:</td><td> <input name="UpdateBcc" size=60 VALUE="<%$ARGS{UpdateBcc}%>"><BR>
<i><font size=-2>
<&|/l&>(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)</&></font></i>
</td></tr>
% if (exists $session{'Attachments'}) {
<TD>
<&|/l&>Attached file</&>:
</TD>
<TD COLSPAN=5>
<&|/l&>Check box to delete</&><BR>
% foreach my $attach_name (keys %{$session{'Attachments'}}) {
<input type="checkbox" name="DeleteAttach-<%$attach_name%>"><%$attach_name%><BR>
% } # end of foreach
</TD>
</TR>
<TR>
% } # end of if
<tr><td align=right><&|/l&>Attach</&>:</td><td><input name="Attach" type="file"><INPUT TYPE=SUBMIT NAME="AddMoreAttach" VALUE="<&|/l&>Add More Files</&>"><input type="hidden" name="UpdateAttach" value="1">
</td></tr>
<tr><td align="right" valign="top"><&|/l&>Message</&>:</td><td>
<& /Elements/Callback, _CallbackName => 'BeforeMessageBox', %ARGS &>
% if (exists $ARGS{UpdateContent}) {
% delete $ARGS{'QuoteTransaction'};
<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, %ARGS&>
% } else {
<& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &>
% }
</td></tr>
<INPUT TYPE=HIDDEN NAME=id VALUE="<%$Ticket->Id%>"><br>
</table>
<& /Elements/Submit, Name => 'SubmitTicket' &>
</FORM>
<%INIT>
my $CanRespond = 0;
my $CanComment = 0;
my $title;
my $Ticket = LoadTicket($id);
unless($DefaultStatus){
$DefaultStatus=($ARGS{'Status'} ||$Ticket->Status());
}
if ($DefaultStatus =~ '^new$'){
$DefaultStatus='open';
}
if ($DefaultStatus eq 'resolved') {
$title = loc("Resolve ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject);
} else {
$title = loc("Update ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject);
}
# Things needed in the template - we'll do the processing here, just
# for the convenience:
my ($CommentDefault, $ResponseDefault);
if (($Action eq 'Comment') or ($ARGS{'UpdateType'} eq 'private')) {
$CommentDefault = "SELECTED";
} else {
$ResponseDefault = "SELECTED";
}
$CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or
$Ticket->CurrentUserHasRight('ModifyTicket') );
$CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or
$Ticket->CurrentUserHasRight('ModifyTicket') );
# {{{ deal with deleting uploaded attachments
foreach my $key (keys %ARGS) {
if ($key =~ m/^DeleteAttach-(.+)$/) {
delete $session{'Attachments'}{$1};
}
$session{'Attachments'} = { %{$session{'Attachments'} || {}} };
}
# {{{ store the uploaded attachment in session
if ($ARGS{'Attach'}) { # attachment?
$session{'Attachments'} = {} unless defined $session{'Attachments'};
my $subject = "$ARGS{'Attach'}";
# since CGI.pm deutf8izes the magic field, we need to add it back.
Encode::_utf8_on($subject);
# strip leading directories
$subject =~ s#^.*[\\/]##;
my $attachment = MakeMIMEEntity(
Subject => $subject,
Body => "",
AttachmentFieldName => 'Attach'
);
$session{'Attachments'} = { %{$session{'Attachments'} || {}},
$ARGS{'Attach'} => $attachment };
}
# }}}
# delete temporary storage entry to make WebUI clean
unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
delete $session{'Attachments'};
}
# }}}
if ( exists $ARGS{SubmitTicket} ) {
$m->comp('Display.html', %ARGS);
return;
}
</%INIT>
<%ARGS>
$id => undef
$Action => undef
$DefaultStatus => undef
</%ARGS>
|
