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%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
%# <jesse@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &>
<& /Ticket/Elements/Tabs,
Ticket => $Ticket,
current_tab => "Ticket/ModifyAll.html?id=".$Ticket->Id,
Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &>
<& /Elements/ListActions, actions => \@results &>
<form method="post" action="ModifyAll.html" enctype="multipart/form-data">
<& /Elements/Callback, _CallbackName => 'FormStart',ARGSRef =>\%ARGS &>
<input type="hidden" class="hidden" name="id" value="<%$Ticket->Id%>" />
<&| /Widgets/TitleBox, title => loc('Modify ticket # [_1]', $Ticket->Id) &>
<& Elements/EditBasics, TicketObj => $Ticket &>
<& Elements/EditCustomFields, TicketObj => $Ticket &>
</&>
<br />
<&| /Widgets/TitleBox, title => loc('Dates') &>
<& Elements/EditDates, TicketObj => $Ticket &>
</&>
<br />
<&| /Widgets/TitleBox, title => loc('People') &>
<& Elements/EditPeople, Ticket => $Ticket, UserField => $UserField, UserString => $UserString, UserOp => $UserOp, GroupString => $GroupString, GroupOp => $GroupOp, GroupField => $GroupField &>
</&>
<br />
<&| /Widgets/TitleBox, title => loc('Links') &>
<& /Elements/EditLinks, Object => $Ticket, Merge => 1 &>
</&>
<br />
<&| /Widgets/TitleBox, title => loc('Update ticket') &>
<table>
<tr>
<td class="label"><&|/l&>Update Type</&>:</td>
<td class="entry">
<select name="UpdateType">
% if ($CanComment) {
<option value="private" ><&|/l&>Comments (Not sent to requestors)</&></option>
% }
% if ($CanRespond) {
<option value="response"><&|/l&>Reply to requestors</&></option>
% }
</select>
</td>
</tr>
<tr>
<td class="label"><&|/l&>Subject</&>:</td>
<td class="entry"><input name="UpdateSubject" size="60" value="<%$Ticket->Subject%>" /></td>
</tr>
% if (my $TxnCFs = $Ticket->TransactionCustomFields) {
% while (my $CF = $TxnCFs->Next()) {
<tr>
<td class="label"><% $CF->Name %>:</td>
<td class="entry"><& /Elements/EditCustomField,
CustomField => $CF,
NamePrefix => "Object-RT::Transaction--CustomField-"
&><em><% $CF->FriendlyType %></em></td>
</td></tr>
% } # end if while
% } # end of if
<tr>
<td class="label"><&|/l&>Attach</&>:</td>
<td class="entry"><input name="UpdateAttachment" type="file" /></td>
</tr>
<tr>
<td class="labeltop"><&|/l&>Content</&>:</td>
<td class="entry"><& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction} &></td>
</tr>
</table>
</&>
<& /Elements/Submit,
Label => loc('Save Changes'),
Caption => loc("If you've updated anything above, be sure to"), color => "#333399" &>
</form>
<%INIT>
my $Ticket = LoadTicket($id);
my $CanRespond = 0;
my $CanComment = 0;
$CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or
$Ticket->CurrentUserHasRight('ModifyTicket') );
$CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or
$Ticket->CurrentUserHasRight('ModifyTicket') );
$m->comp('/Elements/Callback', TicketObj => $Ticket, ARGSRef => \%ARGS);
my (@wresults, @results, @dresults, @lresults, @cf_results);
unless ($OnlySearchForPeople or $OnlySearchForGroup ) {
# There might be two owners.
if ( ref ($ARGS{'Owner'} )) {
my @owners =@{$ARGS{'Owner'}};
delete $ARGS{'Owner'};
foreach my $owner(@owners){
$ARGS{'Owner'} = $owner unless ($Ticket->OwnerObj->id == $owner);
}
}
@wresults = ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS);
@cf_results = ProcessObjectCustomFieldUpdates( Object => $Ticket, ARGSRef => \%ARGS);
@dresults = ProcessTicketDates( TicketObj => $Ticket, ARGSRef => \%ARGS);
@lresults = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS);
if ($ARGS{'UpdateAttachment'}) {
my $subject = "$ARGS{'UpdateAttachment'}";
# since CGI.pm deutf8izes the magic field, we need to add it back.
Encode::_utf8_on($subject);
# strip leading directories
$subject =~ s#^.*[\\/]##;
my $attachment = MakeMIMEEntity(
Subject => $subject,
Body => "",
AttachmentFieldName => 'UpdateAttachment'
);
delete $ARGS{'UpdateAttachment'};
$ARGS{'UpdateAttachments'}->{ $subject } = $attachment;
}
$ARGS{'UpdateContent'} =~ s/\r+\n/\n/g if $ARGS{'UpdateContent'};
if ($ARGS{'UpdateAttachments'} || ( $ARGS{'UpdateContent'} && $ARGS{'UpdateContent'} ne "-- \n" .
$session{'CurrentUser'}->UserObj->Signature)) {
ProcessUpdateMessage(TicketObj => $Ticket, ARGSRef=>\%ARGS, Actions=>\@results);
}
@results = ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS);
}
push @results, @wresults;
push @results, @dresults;
push @results, @lresults;
push @results, @cf_results;
# undef so that TransactionBatch scrips run and update the ticket
$Ticket = undef;
$Ticket = LoadTicket($id);
# If they've gone and moved the ticket to somewhere they can't see, etc...
# TODO: display the results, even if we can't display the ticket.
unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
Abort("No permission to view ticket");
}
</%INIT>
<%ARGS>
$OnlySearchForPeople => undef
$OnlySearchForGroup => undef
$UserField => undef
$UserOp => undef
$UserString => undef
$GroupString => undef
$GroupOp => undef
$GroupField => undef
$id => undef
</%ARGS>
|
