path: root/rt/html/Ticket/Create.html

%# BEGIN BPS TAGGED BLOCK {{{
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<& /Elements/Header,
    Title => loc("Create a new ticket"),
    onload => "hide(document.getElementById('Ticket-Create-details'));" &>
<& /Elements/Tabs, 
    current_toptab => "Ticket/Create.html", 
    Title => loc("Create a new ticket"),
    actions => $actions &>
<& /Elements/ListActions, actions => \@results &>
<form action="<%$RT::WebPath%>/Ticket/Create.html" method="post" enctype="multipart/form-data" name="TicketCreate">
<input type="hidden" class="hidden" name="id" value="new" />
<& /Elements/Callback, _CallbackName => 'FormStart',ARGSRef =>\%ARGS &>

<div id="Ticket-Create-basics">
<a name="basics"></a>
<&| /Widgets/TitleBox, title => loc("Create a new ticket") &>
<table border="0" cellpadding="0" cellspacing="0">
<tr><td class="label"><&|/l&>Queue</&>:</td>
<td class="value"><& Elements/ShowQueue, QueueObj => $QueueObj &>
<input type="hidden" class="hidden" name="Queue" value="<% $QueueObj->Name %>" />
</td>
<td class="label"><&|/l&>Status</&>:
</td>
<td class="value">
<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new', DefaultValue => 0 &>
</td>
<td class="label">
<&|/l&>Owner</&>:
</td>
<td class="value">
<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||$RT::Nobody->Id, DefaultValue => 0 &>
</td>
</tr>
<tr>
<td class="label">
<&|/l&>Requestors</&>:
</td>
<td class="value" colspan="5">
<input name="Requestors" value="<% ($ARGS{Requestors}) || $session{CurrentUser}->EmailAddress %>" size="40" />
</td>
</tr>
<tr>
<td class="label">
<&|/l&>Cc</&>:
</td>
<td class="value" colspan="5">
<input name="Cc" size="40" value="<% $ARGS{Cc} %>" /><br />
<i><font size="-2">
<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
</td>
</tr>
<tr>
<td class="label">
<&|/l&>Admin Cc</&>:
</td>
<td class="value" colspan="5">
<input name="AdminCc" size="40" value="<% $ARGS{AdminCc} %>" /><br />
<i><font size="-2">
<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
</td>
</tr>
<tr>
<td class="label">
<&|/l&>Subject</&>:
</td>
<td class="value" colspan="5">
<input name="Subject" size="60" maxsize="200" value="<%$ARGS{Subject} || ''%>" />
</td>
</tr>
<tr>
<td colspan="6">
<& /Ticket/Elements/EditCustomFields, QueueObj => $QueueObj &>
</td>
</tr>
% if ($TxnCFs->Count) {
% while (my $CF = $TxnCFs->Next()) {
<tr>
<td align="right"><% $CF->Name %>:</td>
<td><& /Elements/EditCustomField, CustomField => $CF, NamePrefix =>
    "Object-RT::Transaction--CustomField-" &><em><% $CF->FriendlyType %></em></td>
</td></tr>
% }
% }
<tr>
% if (exists $session{'Attachments'}) {
<td class="label">
<&|/l&>Attached file</&>:
</td>
<td colspan="5">
<&|/l&>Check box to delete</&><br />
% foreach my $attach_name (keys %{$session{'Attachments'}}) {
<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
% } # end of foreach
</td>
</tr>
<tr>
% } # end of if
<td>
<&|/l&>Attach file</&>:
</td>
<td class="value" colspan="5">
<input type="file" name="Attach" />
<input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" />
</td>
</tr>
<tr>
<td colspan="6">
<&|/l&>Describe the issue below</&>:<br />
<& /Elements/Callback, _CallbackName => 'BeforeMessageBox', QueueObj => $QueueObj, %ARGS &>
% if (exists $ARGS{Content}) {
<& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &>
% } else {
<& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &>
%}

<br />
</td>
</tr>
<tr>
<td align="right" colspan="2">
</td>
</tr>
</table>
</&>
<& /Elements/Submit, Label => loc("Create")&>
</div>

<div id="Ticket-Create-details">
<a name="details"></a>
<table width="100%" border="0">
<tr>
<td width="50%" valign="top">

	  <&| /Widgets/TitleBox, title => loc('The Basics'), 
		title_class=> 'inverse',  
		color => "#993333" &>
<table border="0">
<tr><td align="right"><&|/l&>Priority</&>:</td><td><input size="3" name="InitialPriority" value="<% $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority %>" /></td></tr>
<tr><td align="right"><&|/l&>Final Priority</&>:</td><td><input size="3" name="FinalPriority" value="<% $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority %>" /></td></tr>
<tr><td align="right"><&|/l&>Time Estimated</&>:</td>
<td>
<input size="3" name="TimeEstimated" value="<%$ARGS{TimeEstimated}%>" />
<& /Elements/SelectTimeUnits, Name =>'TimeEstimated' &>

</td></tr>
<tr><td align="right"><&|/l&>Time Worked</&>:</td>
<td>
<input size="3" name="TimeWorked" value="<%$ARGS{TimeWorked}%>" />
<& /Elements/SelectTimeUnits, Name =>'TimeWorked' &>

</td></tr>
<tr>
<td align="right"><&|/l&>Time Left</&>:</td>
<td><input size="3" name="TimeLeft" value="<%$ARGS{TimeLeft}%>" />
<& /Elements/SelectTimeUnits, Name =>'TimeLeft' &>
</td></tr>
</table>
</&>
<br />
<&|/Widgets/TitleBox, title => loc("Dates"),
		title_class=> 'inverse',  
		 color => "#663366" &>

<table>
<tr><td class="label"><&|/l&>Starts</&>:</td><td><& /Elements/SelectDate, Name => "Starts", Default => $ARGS{Starts} || '' &></td></tr>
<tr><td class="label"><&|/l&>Due</&>:</td><td><& /Elements/SelectDate, Name => "Due", Default => $ARGS{Due} || '' &></td></tr>
</table>
</&>
<br />
</td>

<td valign="top">
<&| /Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &>

<em><&|/l&>(Enter ticket ids or URLs, separated with spaces)</&></em>
<table border="0">
<tr><td align="right"><&|/l&>Depends on</&></td><td><input size="10" name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} %>" /></td></tr>
<tr><td align="right"><&|/l&>Depended on by</&></td><td><input size="10" name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} %>" /></td></tr>
<tr><td align="right"><&|/l&>Parents</&></td><td><input size="10" name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} %>" /></td></tr>
<tr><td align="right"><&|/l&>Children</&></td><td><input size="10" name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} %>" /></td></tr>
<tr><td align="right"><&|/l&>Refers to</&></td><td><input size="10" name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} %>" /></td></tr>
<tr><td align="right"><&|/l&>Referred to by</&></td><td><input size="10" name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} %>" /></td></tr>


</table>
</&>
<br />

</td>
</tr>
</table>
<& /Elements/Submit, Label => loc("Create") &>
</div>
</form>

<%INIT>

my $CloneTicketObj;
if ( $CloneTicket ) {
    $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
    $CloneTicketObj->Load($CloneTicket) or Abort(loc("Ticket could not be loaded"));
    
    my $clone = {
        Requestors       => join( ',', $CloneTicketObj->RequestorAddresses ),
        Cc               => join( ',', $CloneTicketObj->CcAddresses),
        AdminCc          => join( ',', $CloneTicketObj->AdminCcAddresses),
        InitialPriority => $CloneTicketObj->Priority, 
    };
    
    $clone->{$_} = $CloneTicketObj->$_() 
        for qw/Owner Subject FinalPriority TimeEstimated TimeWorked 
                Status TimeLeft Starts Started Due Resolved/;
    
        my $members = $CloneTicketObj->Members;
        my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by );
        while ( my $member = $members->Next ) {
            push @members, $member->LocalBase;
        }
        $clone->{'MemberOf-new'} = join ' ', @members;
    
        my $members_of = $CloneTicketObj->MemberOf;
        while ( my $member_of = $members_of->Next ) {
            push @members_of, $member_of->LocalTarget;
        }
        $clone->{'new-MemberOf'} = join ' ', @members_of;
        
        my $refers = $CloneTicketObj->RefersTo;
        while ( my $refer = $refers->Next ) {
            push @refers, $refer->LocalTarget;
        }
        $clone->{'new-RefersTo'} = join ' ', @refers;
    
        my $refers_by = $CloneTicketObj->ReferredToBy;
        while ( my $refer_by = $refers_by->Next ) {
            push @refers_by, $refer_by->LocalBase;
        }
        $clone->{'RefersTo-new'} = join ' ', @refers_by;
    
        my $depends = $CloneTicketObj->DependsOn;
        while ( my $depend = $depends->Next ) {
            push @depends, $depend->LocalTarget;
        }
        $clone->{'new-DependsOn'} = join ' ', @depends;
    
        my $depends_by = $CloneTicketObj->DependedOnBy;
        while ( my $depend_by = $depends_by->Next ) {
            push @depends_by, $depend_by->LocalBase;
        }
        $clone->{'DependsOn-new'} = join ' ', @depends_by;
    
    
    
    my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields();
    while ( my $cf = $cfs->Next ) {
        my $cf_id = $cf->id;
        my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id );
        my @cf_values;
        while ( my $cf_value = $cf_values->Next ) {
            push @cf_values, $cf_value->Content;
        }
        $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} 
            = join "\n", @cf_values;
    }
    
    for ( keys %$clone ) {
        $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
    }

}

my @results;
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
my $CFs = $QueueObj->TicketCustomFields();
my $TxnCFs = $QueueObj->TicketTransactionCustomFields();

my $ValidCFs = $m->comp(
    '/Elements/ValidateCustomFields',
    CustomFields => $CFs,
    ARGSRef => \%ARGS
);

# if no due date has been set explicitly, then use the
# queue's default if it exists
if ($QueueObj->DefaultDueIn && !$ARGS{'Due'}) {
    my $default_due = RT::Date->new($session{'CurrentUser'});
    $default_due->SetToNow();
    $default_due->AddDays($QueueObj->DefaultDueIn);
    $ARGS{'Due'} = $default_due->ISO();
}

# {{{ deal with deleting uploaded attachments
foreach my $key (keys %ARGS) {
    if ($key =~ m/^DeleteAttach-(.+)$/) {
	delete $session{'Attachments'}{$1};
    }
    $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
}

# {{{ store the uploaded attachment in session
if ($ARGS{'Attach'}) {			# attachment?
    $session{'Attachments'} = {} unless defined $session{'Attachments'};

    my $subject = "$ARGS{'Attach'}";

    # strip leading directories
    $subject =~ s#^.*[\\/]##;

    my $attachment = MakeMIMEEntity(
        Subject             => $subject,
        Body                => "",
        AttachmentFieldName => 'Attach'
    );

    $session{'Attachments'} = { %{$session{'Attachments'} || {}},
				$ARGS{'Attach'} => $attachment };
}
# }}}

# delete temporary storage entry to make WebUI clean
unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
    delete $session{'Attachments'};
}


# }}}

if ((!exists $ARGS{'AddMoreAttach'}) and ($ARGS{'id'} eq 'new')) { # new ticket?
    if ($ValidCFs) {
        $m->comp('Display.html', %ARGS);
        $RT::Logger->crit("After display call; error is $@");
        $m->abort();
    }
    else {
        # Invalid CFs
        while (my $CF = $CFs->Next) {
            my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
            push @results, $CF->Name . ': ' . $msg;
        }
    }
}

my $actions = {
    A => {
        html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Show basics') . q[</a>],
    },
    B => {
        html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Show details') . q[</a>],
    },
};
</%INIT>

<%ARGS>
$DependsOn => undef
$DependedOnBy => undef
$MemberOf => undef
$QuoteTransaction => undef
$Queue => undef
$CloneTicket => undef
</%ARGS>