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%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
<& /Elements/ListActions, actions => \@results &>
<TABLE WIDTH="100%" class="ticketsummary" >
<TR>
<TD VALIGN=TOP WIDTH="50%">
<& /Elements/TitleBoxStart, title => loc('The Basics'),
title_class=> 'inverse',
color => "#993333" &>
<& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
<& /Elements/TitleBoxEnd &>
</TD>
<TD VALIGN=TOP WIDTH="50%">
<& /Elements/TitleBoxStart, title => loc("Dates"),
title_class=> 'inverse',
color => "#663366" &>
<& /Ticket/Elements/ShowDates, Ticket => $Ticket &>
<& /Elements/TitleBoxEnd &>
</TD>
</TR>
</TABLE>
<& /Ticket/Elements/ShowHistory, Ticket => $Ticket&>
<%INIT>
my ( $field, @results );
# {{{ Load the ticket
#If we get handed two ids, mason will make them an array. bleck.
# We want teh first one. Just because there's no other sensible way
# to deal
my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
my $Ticket = new RT::Ticket( $session{'CurrentUser'} );
if ( $id[0] eq 'new' ) {
# {{{ Create a new ticket
my $Queue = new RT::Queue( $session{'CurrentUser'} );
unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
$m->comp( 'Error.html', Why => loc('Queue not found') );
$m->abort;
}
unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
$m->comp( 'Error.html',
Why =>
loc('You have no permission to create tickets in that queue.') );
$m->abort;
}
my @Requestors = split ( /\s*,\s*/, $ARGS{'Requestors'} );
my @Cc = split ( /\s*,\s*/, $ARGS{'Cc'} );
my $MIMEObj = MakeMIMEEntity( Subject => $ARGS{'Subject'},
From => $ARGS{'From'},
Cc => $ARGS{'Cc'},
Body => $ARGS{'Content'},
AttachmentFieldName => 'Attach' );
#TODO in Create_Details.html: priorities and due-date
my ( $id, $Trans, $ErrMsg ) = $Ticket->Create( Queue => $ARGS{Queue},
Requestor => \@Requestors,
Cc => \@Cc,
Subject => $ARGS{Subject},
MIMEObj => $MIMEObj );
unless ( $id && $Trans ) {
$m->comp( 'Error.html', Why => $ErrMsg );
$m->abort();
}
push ( @results, $ErrMsg );
# }}}
}
else {
unless ( $Ticket->Load( $id[0] ) ) {
$m->comp( 'Error.html',
Why => loc( "Couldn't load ticket '[_1]'", $id ) );
$m->abort();
}
}
# }}}
unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
$m->comp( 'Error.html',
Why => loc("No permission to display that ticket") );
$m->abort();
}
my ( $code, $msg );
#Update the status
if ( ( defined $ARGS{'Status'} )
and ( $ARGS{'Status'} ne $Ticket->Status ) ) {
( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
push @results, "$msg";
}
ProcessUpdateMessage( ARGSRef => \%ARGS,
Actions => \@results,
TicketObj => $Ticket );
my $Transactions = $Ticket->Transactions;
</%INIT>
<%ARGS>
$id => undef
</%ARGS>
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