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%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# Copyright this file (c) 2003 Harald Wagener <hwagener@hamburg.fcb.com>
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<& /Elements/Header, Title => loc('RT Statistics') &>
<& /RTx/Statistics/Elements/Tabs, Title => loc('RT Statistics') &>
<&|/l&><h2>Description</h2>
<p>These 6 options below enable you to display management data from the RT Database in table and graphical forms, enabling trends, bottlenecks, load problems etc to be identified.
Each contains a description of how the data is displayed and describes the options available to you.</p></&>
<ul>
<li><strong><a href="CallsQueueDay/index.html">
<&|/l&>Tickets per day per Queue</&></a></strong><br />
<&|/l&>View the number of tickets created, resolved or deleted in a<br /> specific Queue, over the requested period of days</&>
</li>
<li><strong><a href="OpenStalled/index.html">
<&|/l&>Tickets status by Queue</&></a></strong><br>
<&|/l&>View numbers of new, open and stalled tickets in a selected Queue</&>
</li>
<li><strong><a href="CallsMultiQueue/index.html">
<&|/l&>Tickets per Day in Multiple Queues</&>
</a></strong><br>
<&|/l&>View tickets created, resolved or deleted on in one or more Queues<br /> over a specified time period</&>
</li>
<li><strong><a href="DayOfWeek/index.html">
<&|/l&>Tickets per Day of Week (absolute)</&></a></strong><br>
<&|/l&>View trends showing when tickets are created, resolved or deleted</&>
</li>
<li><strong><a href="Resolution/index.html">
<&|/l&>Time to Resolve</&></a></strong><br>
<&|/l&>View how long tickets take to be resolved by Queue</&>
</li>
</li>
<li><strong><a href="TimeToResolve/index.html">
<&|/l&>Time to Resolve (scatter graph)</&></a></strong><br>
<&|/l&>View a detailed scatter graph of time to resolve tickets by Queue</&>
</li>
</ul>
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