1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
|
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
%# <jesse@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<%ARGS>
@queues => @Statistics::OpenStalledQueueList
</%ARGS>
<%INIT>
use RTx::Statistics;
use Time::Local;
my $n = 0;
my @data;
my @msgs;
my %totals;
my $QueryString;
my $now = new RT::Date($session{CurrentUser});
my $tix = new RT::Tickets($session{'CurrentUser'});
my %queues = map {
$_ => 1;
} (@queues);
# set content type
$r->content_type('application/vnd.ms-excel');
$QueryString = "queues=" . join("&queues=", @queues);
my $queue = new RT::Queues($session{CurrentUser});
$queue->UnLimit;
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj->Load($queue);
# Put out some data about the generation of this file
$m->out("Tickets by Status by Queue for Queues:\t" . join(',', @queues) . "\tGenerated at:\t" . Statistics::FormatDate("%x %X", $now). "\n\n");
# basically the same as index.html
# Output header row
$m->out("Status");
for ( sort keys %queues) {
push @data, $_;
my $Queueobj = new RT::Queue($session{'CurrentUser'});
$Queueobj->Load($_);
next if !$Queueobj->CurrentUserHasRight('SeeQueue');
$m->out("\t" . $_);
}
$m->out("\tTotals\n");
foreach my $s (qw(new open stalled)) {
$m->out("$s");
my $total=0;
foreach my $q (sort keys %queues) {
$tix = new RT::Tickets($session{'CurrentUser'});
$tix->LimitQueue(VALUE => "$q");
$tix->LimitStatus(VALUE => "$s");
$totals{$q} += $tix->Count; # Add up columns for each queue
$m->out("\t" . $tix->Count);
$total += $tix->Count;
}
$m->out("\t$total\n");
$totals{"Totals"} += $total;
}
$m->out("Totals");
foreach my $q (sort keys %queues) {
$m->out("\t" . $totals{$q});
}
$m->out("\t" . $totals{"Totals"} . "\n");
$m->abort();
</%INIT>
|
