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|
@Queues = ( {
Name => '___Approvals',
Description => 'A system-internal queue for the approvals system',
Disabled => 2,
}
);
# {{{ Templates
@Templates = (
{
Queue => '___Approvals',
Name => "New Pending Approval", # loc
Description => "Notify Owners and AdminCcs of new items pending their approval", # loc
Content => 'Subject: New Pending Approval: {$Ticket->Subject}
Greetings,
There is a new item pending your approval: "{$Ticket->Subject()}",
a summary of which appears below.
Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id}
to approve or reject this ticket, or {$RT::WebURL}Approvals/ to
batch-process all your pending approvals.
-------------------------------------------------------------------------
{$Transaction->Content()}
'
},
);
# }}}
1;
@ScripActions = (
{ Name => 'Open Tickets',
Description => 'Open tickets on correspondence',
ExecModule => 'AutoOpen' },
);
@Scrips = (
{ ScripCondition => 'On Correspond',
ScripAction => 'Open Tickets',
Template => 'Blank',
Queue => '0'
},
{ ScripCondition => 'On Create',
ScripAction => 'AutoReply To Requestors',
Template => 'AutoReply' },
{ ScripCondition => 'On Create',
ScripAction => 'Notify AdminCcs',
Template => 'Transaction' },
{ ScripCondition => 'On Correspond',
ScripAction => 'Notify AdminCcs',
Template => 'Admin Correspondence' },
{ ScripCondition => 'On Correspond',
ScripAction => 'Notify Requestors And Ccs',
Template => 'Correspondence' },
{ ScripCondition => 'On Correspond',
ScripAction => 'Notify Other Recipients',
Template => 'Correspondence' },
{ ScripCondition => 'On Comment',
ScripAction => 'Notify AdminCcs As Comment',
Template => 'Admin Comment' },
{ ScripCondition => 'On Comment',
ScripAction => 'Notify Other Recipients As Comment',
Template => 'Correspondence' },
{ ScripCondition => 'On Resolve',
ScripAction => 'Notify Requestors',
Template => 'Resolved' },
{
Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval", # loc
Queue => '___Approvals',
ScripCondition => 'On Create',
ScripAction => 'Notify AdminCcs',
Template => 'New Pending Approval'
},
{
Description => "If an approval is rejected, reject the original and delete pending approvals", # loc
Queue => '___Approvals',
ScripCondition => 'On Status Change',
ScripAction => 'User Defined',
CustomCommitCode => q[
# ------------------------------------------------------------------- #
return(1) unless ( lc($self->TransactionObj->NewValue) eq "rejected" or
lc($self->TransactionObj->NewValue) eq "deleted" );
my $links = $self->TicketObj->DependedOnBy;
foreach my $link (@{ $links->ItemsArrayRef }) {
my $obj = $link->BaseObj;
if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
if ($obj->Type eq 'ticket') {
$obj->Correspond(
Content => $self->loc("Your request was rejected."),
);
$obj->SetStatus(
Status => 'rejected',
Force => 1,
);
}
else {
$obj->SetStatus(
Status => 'deleted',
Force => 1,
);
}
}
}
$links = $self->TicketObj->DependsOn;
foreach my $link (@{ $links->ItemsArrayRef }) {
my $obj = $link->TargetObj;
if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
$obj->SetStatus(
Status => 'deleted',
Force => 1,
);
}
}
return 1;
# ------------------------------------------------------------------- #
],
CustomPrepareCode => '1',
Template => 'Admin Comment',
},
{
Description => "When a ticket has been approved by any approver, add correspondence to the original ticket", # loc
Queue => '___Approvals',
ScripCondition => 'On Resolve',
ScripAction => 'User Defined',
CustomPrepareCode => 'return(1);',
CustomCommitCode => q[
# ------------------------------------------------------------------- #
return(1) unless ($self->TicketObj->Type eq 'approval');
foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' )) {
$obj->Correspond(
Content => $self->loc( "Your request has been approved by [_1]. Other approvals may still be pending.", # loc
$self->TransactionObj->CreatorObj->Name,
) . "\n" . $self->loc( "Approver's notes: [_1]", # loc
$self->TicketObj->Transactions->Last->Content,
),
_reopen => 0,
);
}
return 1;
# ------------------------------------------------------------------- #
],
Template => 'Admin Comment'
},
{
Description => "When a ticket has been approved by all approvers, add correspondence to the original ticket", # loc
Queue => '___Approvals',
ScripCondition => 'On Resolve',
ScripAction => 'User Defined',
CustomPrepareCode => 'return(1);',
CustomCommitCode => q[
# ------------------------------------------------------------------- #
# Find all the tickets that depend on this (that this is approving)
my $Ticket = $self->TicketObj;
my @TOP = $Ticket->AllDependedOnBy( Type => 'ticket' );
my $links = $Ticket->DependedOnBy;
while (my $link = $links->Next) {
my $obj = $link->BaseObj;
next if ($obj->HasUnresolvedDependencies( Type => 'approval' ));
if ($obj->Type eq 'ticket') {
$obj->Correspond(
Content => $self->loc("Your request has been approved."),
_reopen => 0,
);
}
elsif ($obj->Type eq 'code') {
my $code = $obj->Transactions->First->Content;
my $rv;
foreach my $TOP (@TOP) {
local $@;
$rv++ if eval $code;
$RT::Logger->error("Cannot eval code: $@") if $@;
}
if ($rv or !@TOP) {
$obj->SetStatus( Status => 'resolved', Force => 1,);
}
else {
$obj->SetStatus( Status => 'rejected', Force => 1,);
}
}
}
return 1;
# ------------------------------------------------------------------- #
],
Template => 'Admin Comment',
},
);
# }}}
|
