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<FORM METHOD="GET" NAME="CreateTicketForm" STYLE="display:inline">
<SCRIPT TYPE="text/javascript">
function updateTicketLink() {
var link = document.getElementById('CreateTicketLink');
var selector = document.getElementById('Queue')
link.href = "<% $new_base.'?'.
join(';', map(
{ ($_ eq 'Queue') ? () : "$_=$new_param{$_}"}
keys %new_param),'Queue=') %>" + selector.options[selector.selectedIndex].value;
}
</SCRIPT>
<A id="CreateTicketLink" HREF="<% $new_link %>">Create new ticket</A>
in queue
%# fetch list of queues in which the user can create tickets
% my $session = FS::TicketSystem->session();
% my %queues = FS::TicketSystem->queues($session, 'CreateTicket');
% if( $conf->exists('ticket_system-force_default_queueid') ) {
<B><% $queues{$new_param{'Queue'}} %></B>
<INPUT TYPE="hidden" NAME="Queue" VALUE="<% $new_param{'Queue'} %>">
% }
% else {
<SELECT NAME="Queue" id="Queue" onchange="updateTicketLink()">
% foreach my $queueid ( sort { $queues{$a} cmp $queues{$b} } keys %queues ) {
<OPTION VALUE="<% $queueid %>"
<% $queueid == $new_param{'Queue'} ? 'SELECTED' : '' %>
><% $queues{$queueid} |h %>
% }
</SELECT>
<SCRIPT DEFER TYPE="text/javascript">updateTicketLink();</SCRIPT>
% }
</FORM>
<BR>
(<A HREF="<% $open_link %>">View <% $openlabel %> tickets for this customer</A>)
(<A HREF="<% $res_link %>">View resolved tickets for this customer</A>)
<BR><BR>
<% include("/elements/table-grid.html") %>
% my $bgcolor1 = '#eeeeee';
% my $bgcolor2 = '#ffffff';
% my $bgcolor = '';
<TR>
<TH CLASS="grid" BGCOLOR="#cccccc">#</TH>
<TH CLASS="grid" BGCOLOR="#cccccc">Subject</TH>
<TH CLASS="grid" BGCOLOR="#cccccc">Status</TH>
<TH CLASS="grid" BGCOLOR="#cccccc">Queue</TH>
<TH CLASS="grid" BGCOLOR="#cccccc">Owner</TH>
<TH CLASS="grid" BGCOLOR="#cccccc">Priority</TH>
</TR>
% foreach my $ticket ( @tickets ) {
% my $href = FS::TicketSystem->href_ticket($ticket->{id});
% if ( $bgcolor eq $bgcolor1 ) {
% $bgcolor = $bgcolor2;
% } else {
% $bgcolor = $bgcolor1;
% }
<TR>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<A HREF=<%$href%>><% $ticket->{id} %></A>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<A HREF=<%$href%>><% $ticket->{subject} %></A>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{status} %>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{queue} %>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{owner} %>
</TD>
<TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{content}
? $ticket->{content}.' ('.$ticket->{priority}.')'
: $ticket->{priority}
%>
</TD>
</TR>
% }
</TABLE>
<%init>
my( $conf ) = new FS::Conf;
my( $cust_main ) = @_;
my( @tickets ) = $cust_main->tickets;
my $open_link = FS::TicketSystem->href_customer_tickets($cust_main->custnum);
my $openlabel = join('/', FS::TicketSystem->statuses );
my $res_link = FS::TicketSystem->href_customer_tickets(
$cust_main->custnum,
{ 'statuses' => [ 'resolved' ] }
);
my( $new_base, %new_param ) =
FS::TicketSystem->href_params_new_ticket( $cust_main );
my $new_link = FS::TicketSystem->href_new_ticket( $cust_main );
</%init>
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