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<FORM METHOD="GET" NAME="CreateTicketForm" STYLE="display:inline">
<SCRIPT TYPE="text/javascript">
function updateTicketLink() {
var link = document.getElementById('CreateTicketLink');
var selector = document.getElementById('Queue')
link.href = "<% $new_base.'?'.
join(';', map(
{ ($_ eq 'Queue') ? () : "$_=$new_param{$_}"}
keys %new_param),'Queue=') %>" + selector.options[selector.selectedIndex].value;
}
</SCRIPT>
<A id="CreateTicketLink" HREF="<% $new_link %>"><% mt('Create new ticket') |h %></A>
<% mt('in queue') |h %>
%# fetch list of queues in which the user can create tickets
% my %queues = FS::TicketSystem->queues('', 'CreateTicket');
% if( $conf->exists('ticket_system-force_default_queueid') ) {
<B><% $queues{$new_param{'Queue'}} %></B>
<INPUT TYPE="hidden" NAME="Queue" VALUE="<% $new_param{'Queue'} %>">
% }
% else {
<SELECT NAME="Queue" id="Queue" onchange="updateTicketLink()">
% foreach my $queueid ( sort { $queues{$a} cmp $queues{$b} } keys %queues ) {
<OPTION VALUE="<% $queueid %>"
<% $queueid == $new_param{'Queue'} ? 'SELECTED' : '' %>
><% $queues{$queueid} |h %>
% }
</SELECT>
<SCRIPT DEFER TYPE="text/javascript">updateTicketLink();</SCRIPT>
% }
</FORM>
<BR>
(<A HREF="<% $open_link %>"><% mt("View $openlabel tickets for this customer") |h %></A>)
(<A HREF="<% $res_link %>"><% mt('View resolved tickets for this customer') |h %></A>)
<BR><BR>
<& /elements/table-grid.html &>
% my $bgcolor1 = '#eeeeee';
% my $bgcolor2 = '#ffffff';
% my $bgcolor = '';
<TR>
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('#') |h %></TH>
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Subject') |h %></TH>
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Status') |h %></TH>
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Queue') |h %></TH>
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Owner') |h %></TH>
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Due') |h %></TH>
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Estimated Time') |h %></TH>
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Priority') |h %></TH>
% if ( $ss_priority ) {
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Customer Priority') |h %></TH>
% }
</TR>
% foreach my $ticket ( @tickets ) {
% my $href = FS::TicketSystem->href_ticket($ticket->{id});
% if ( $bgcolor eq $bgcolor1 ) {
% $bgcolor = $bgcolor2;
% } else {
% $bgcolor = $bgcolor1;
% }
<TR>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<A HREF=<%$href%>><% $ticket->{id} %></A>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<A HREF=<%$href%>><% $ticket->{subject} %></A>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{status} %>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{queue} %>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{owner} %>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $date_formatter->($ticket->{due}) %>
</TD>
<TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{timeestimated} %>
</TD>
<TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{content}
? $ticket->{content}.' ('.$ticket->{priority}.')'
: $ticket->{priority}
%>
</TD>
% if ( $ss_priority ) {
<TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% $ticket->{"CF.{$ss_priority}"} %>
</TD>
% }
</TR>
% }
</TABLE>
<%init>
use Date::Format 'time2str';
use Date::Parse 'str2time';
my( $conf ) = new FS::Conf;
my( $cust_main ) = @_;
my( @tickets ) = $cust_main->tickets;
my $open_link = FS::TicketSystem->href_customer_tickets($cust_main->custnum);
my $openlabel = join('/', FS::TicketSystem->statuses );
my $res_link = FS::TicketSystem->href_customer_tickets(
$cust_main->custnum,
{ 'statuses' => [ 'resolved' ] }
);
my( $new_base, %new_param ) =
FS::TicketSystem->href_params_new_ticket( $cust_main );
my $new_link = FS::TicketSystem->href_new_ticket( $cust_main );
my $ss_priority = FS::TicketSystem->selfservice_priority;
if ( $ss_priority ) {
use sort 'stable';
no warnings 'uninitialized';
@tickets = sort {
($b->{'content'} eq $a->{'content'}) &&
$b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'}
} @tickets;
}
my $format = $conf->config('date_format') || '%Y-%m-%d';
my $date_formatter = sub {
my $time = str2time($_[0], 'GMT');
# exclude times within 24 hours of zero
($time > 86400) ? time2str($format, $time) : '';
};
</%init>
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