1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
|
<& elements/search.html,
'title' => 'Time worked summary',
'name_singular' => 'ticket',
'query' => $query,
'count_query' => $count_query,
'count_addl' => [ $format_seconds_sub,
$applied ? $format_seconds_sub : () ],
'header' => [ 'Ticket #',
'Ticket',
'Time',
$applied ? 'Applied' : (),
],
'fields' => [ 'ticketid',
sub { encode_entities(shift->get('subject')) },
sub { my $seconds = shift->get('ticket_time');
&{ $format_seconds_sub }( $seconds );
},
($applied ?
sub { my $seconds = shift->get('applied_time');
&{ $format_seconds_sub }( $seconds );
} : () ),
],
'sort_fields' => [ 'ticketid',
'subject',
'transaction_time',
$applied ? 'applied_time' : (),
],
'links' => [
$link,
$link,
'',
'',
],
&>
<%once>
my $format_seconds_sub = sub {
my $seconds = shift;
#(($seconds < 0) ? '-' : '') . concise(duration($seconds));
(($seconds < 0) ? '-' : '' ). int(abs($seconds)/3600)."h".sprintf("%02d",(abs(
$seconds)%3600)/60)."m";
};
</%once>
<%init>
#all sorts of false laziness w/rt_transaction.html
die "access denied"
unless $FS::CurrentUser::CurrentUser->access_right('List rating data');
local $FS::Record::nowarn_classload = 1;
#some amount of false laziness w/timeworked.html...
my @select = (
'Tickets.Id AS ticketid',
'Tickets.Subject'
);
my @select_total = ( 'COUNT(*)' );
my $join = 'JOIN Users ON Transactions.Creator = Users.Id '; #.
my $twhere = "
WHERE Transactions.ObjectType = 'RT::Ticket'
AND Transactions.ObjectId = Tickets.Id
";
my $applied = '';
my $transaction_time = "
CASE transactions.type when 'Set'
THEN (to_number(newvalue,'999999')-to_number(oldvalue, '999999')) * 60
ELSE timetaken*60
END";
if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) {
$twhere .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )";
$applied = "AND svcnum = $1";
}
$twhere .= "
AND ( ( Transactions.Type = 'Set'
AND Transactions.Field = 'TimeWorked'
AND Transactions.NewValue != Transactions.OldValue )
OR ( Transactions.Type IN ( 'Create', 'Comment', 'Correspond', 'Touch' )
AND Transactions.TimeTaken > 0
)
)";
my($beginning, $ending) = FS::UI::Web::parse_beginning_ending($cgi);
# TIMESTAMP is Pg-specific... ?
if ( $beginning > 0 ) {
$beginning = "TIMESTAMP '". time2str('%Y-%m-%d %X', $beginning). "'";
$twhere .= " AND Transactions.Created >= $beginning ";
}
if ( $ending < 4294967295 ) {
$ending = "TIMESTAMP '". time2str('%Y-%m-%d %X', $ending). "'";
$twhere .= " AND Transactions.Created <= $ending ";
}
if ( $cgi->param('otaker') && $cgi->param('otaker') =~ /^([\w\.\-]+)$/ ) {
$twhere .= " AND Users.name = '$1' ";
}
my $transactions = "FROM Transactions $join $twhere";
my $where = "WHERE EXISTS ( SELECT 1 $transactions )";
if ( $cgi->param('category') =~ /^(\w+)$/ ) {
$where .= " AND ocfv_TimeType.Content = '$1'";
}
my $ticket_time = "( SELECT SUM($transaction_time) $transactions )";
push @select, "$ticket_time AS ticket_time";
push @select_total, "SUM($ticket_time)";
if ( $applied ) {
my $applied_time = "( SELECT SUM(support) FROM acct_rt_transaction LEFT JOIN Transactions ON ( transaction_id = Id ) $twhere $applied )";
push @select, "$applied_time AS applied_time";
push @select_total, "SUM($applied_time)";
}
my $addl_from = " LEFT JOIN (
SELECT DISTINCT ON (ObjectId)
ObjectId, Content
FROM ObjectCustomFieldValues
JOIN CustomFields
ON (ObjectCustomFieldValues.CustomField = CustomFields.Id)
WHERE CustomFields.Name = 'TimeType'
AND ObjectCustomFieldValues.ObjectType = 'RT::Ticket'
AND ObjectCustomFieldValues.Disabled = 0
ORDER BY ObjectId ASC, ObjectCustomFieldValues.LastUpdated DESC
) AS ocfv_TimeType ON (Tickets.Id = ocfv_TimeType.ObjectId)
";
my $query = {
'select' => join(', ', @select),
'table' => 'tickets', #Pg-ism
#'table' => 'Tickets',
'addl_from' => $addl_from,
'extra_sql' => $where,
'order by' => 'ORDER BY Created',
};
my $count_query = "SELECT ".join(', ', @select_total).
" FROM Tickets $addl_from $where";
my $link = [ "${p}rt/Ticket/Display.html?id=", sub { shift->get('ticketid'); } ];
</%init>
|
