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% if ( $conf->exists('dashboard-toplist') ) {
<& /elements/table-grid.html &>
% my $bgcolor1 = '#eeeeee';
% my $bgcolor2 = '#ffffff';
% my $bgcolor = $bgcolor2;
% foreach my $line ( $conf->config('dashboard-toplist') ) {
%
% if ( $bgcolor eq $bgcolor1 ) {
% $bgcolor = $bgcolor2;
% } else {
% $bgcolor = $bgcolor1;
% }
% if ( $line =~ /^\s*cust_main:\s*(\d+)\s*$/ ) { #customer line
% my $custnum = $1;
% my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
% if ( $cust_main ) {
<TR>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<A HREF="view/cust_main.cgi?<% $custnum %>"><% $cust_main->name %></A>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<& /elements/mcp_lint.html, 'cust_main'=>$cust_main &>
</TD>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>" ALIGN="right">
<FONT SIZE="-1">
<A HREF="<% FS::TicketSystem->href_new_ticket($cust_main) %>"><% mt('(new ticket)') |h %></A>
</FONT>
</TD>
% foreach my $priority ( @custom_priorities ) {
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>" ALIGN="right">
% my $num = $num_tickets_by_priority{$priority}->{$custnum};
% if ( $num ) {
<A HREF="<%
FS::TicketSystem->href_customer_tickets($custnum,$priority)
%>"><% $num %></A>
% if ( $priority &&
% exists($num_tickets_by_priority{''}{$custnum}) ) {
% # decrement the customer's total by the number in
% # this priority bin
% $num_tickets_by_priority{''}{$custnum} -= $num;
% }
% }
</TD>
% }
</TR>
% } else {
<TR>
<TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
<% mt("Unknown customer number [_1]", $custnum) |h %>
</TD>
</TR>
% }
%
% } elsif ( $line =~ /^\-\-+$/ ) { #divider
%
<TR>
<TH CLASS="grid" COLSPAN="<% scalar(@custom_priorities) + 4 %>"></TH>
</TR>
% next;
%
% } elsif ( $line =~ /^\s*$/ ) {
<TR>
<TD CLASS="grid" COLSPAN="<% scalar(@custom_priorities) + 4 %>" BGCOLOR="<% $bgcolor %>"> </TD>
</TR>
% } elsif ( $line =~ /^\S/ ) { #label line
<TR>
<TH CLASS="grid" BGCOLOR="#cccccc"><% $line %></TH>
<TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Lint') |h %></TH>
<TH CLASS="grid" BGCOLOR="#cccccc"></TH>
% foreach my $priority ( @custom_priorities ) {
<TH CLASS="grid" BGCOLOR="#cccccc">
<% $priority || '<i>(none)</i>'%>
</TH>
% }
</TR>
% } else { #regular line
<TR>
<TD CLASS="grid" COLSPAN="<% scalar(@custom_priorities) + 4 %>" BGCOLOR="<% $bgcolor %>"><% $line %></TD>
</TR>
% }
%
% }
</TABLE>
<BR>
% }
<%init>
my $conf = new FS::Conf;
#false laziness w/httemplate/search/cust_main.cgi... care if
# custom_priority_field becomes anything but a local hack...
my @custom_priorities = ();
my $custom_priority_field = $conf->config('ticket_system-custom_priority_field');
if ( $custom_priority_field
&& @{[ $conf->config('ticket_system-custom_priority_field-values') ]} ) {
@custom_priorities =
$conf->config('ticket_system-custom_priority_field-values');
}
push @custom_priorities, '';
my %num_tickets_by_priority = map { $_ => {} } @custom_priorities;
# "optimization" (i.e. "terrible hack") to avoid constructing
# (@custom_priorities) x (cust_main) queries with a bazillion
# joins each just to count tickets
if ( $FS::TicketSystem::system eq 'RT_Internal' ) {
my $text = (driver_name =~ /^Pg/) ? 'text' : 'char';
# The RT API does not play nicely with aggregate queries,
# so we're going to go around it.
my $sql =
"SELECT cust_main.custnum AS custnum,
ObjectCustomFieldValues.Content as priority,
COUNT(DISTINCT Tickets.Id) AS num_tickets
FROM cust_main
LEFT JOIN cust_pkg USING (custnum)
LEFT JOIN cust_svc USING (pkgnum)
JOIN Links ON (
( Links.Target = 'freeside://freeside/cust_main/' || CAST(cust_main.custnum AS $text) OR
Links.Target = 'freeside://freeside/cust_svc/' || CAST(cust_svc.svcnum AS $text)
) AND
Links.Base LIKE '%rt://%/ticket/%' AND
Links.Type = 'MemberOf'
)
JOIN Tickets ON (Links.LocalBase = Tickets.Id)
LEFT JOIN ObjectCustomFields ON (
ObjectCustomFields.ObjectId = '0' OR
ObjectCustomFields.ObjectId = Tickets.Queue
)
LEFT JOIN CustomFields ON (
ObjectCustomFields.CustomField = CustomFields.Id AND
CustomFields.Name = '$custom_priority_field'
)
LEFT JOIN ObjectCustomFieldValues ON (
ObjectCustomFieldValues.CustomField = CustomFields.Id AND
ObjectCustomFieldValues.ObjectType = 'RT::Ticket' AND
ObjectCustomFieldValues.Disabled = '0' AND
ObjectCustomFieldValues.ObjectId = Tickets.Id
)
GROUP BY cust_main.custnum, ObjectCustomFieldValues.Content";
#warn $sql."\n";
my $sth = dbh->prepare($sql) or die dbh->errstr;
$sth->execute or die $sth->errstr;
while ( my $row = $sth->fetchrow_hashref ) {
#warn to_json($row)."\n";
$num_tickets_by_priority{ $row->{priority} }->{ $row->{custnum} } =
$row->{num_tickets};
}
}
</%init>
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