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package FS::part_export::rt_ticket;
use vars qw(@ISA %info);
use Tie::IxHash;
use FS::part_export;
use FS::Record qw(qsearch qsearchs);
use FS::Conf;
use FS::TicketSystem;
@ISA = qw(FS::part_export);
my %templates;
my %queues;
my %template_select = (
type => 'select',
freeform => 1,
option_label => sub {
$templates{$_[0]};
},
option_values => sub {
%templates = (0 => '',
map { $_->msgnum, $_->msgname }
qsearch({ table => 'msg_template',
hashref => { disabled => '' },
order_by => 'ORDER BY msgnum ASC'
})
);
sort keys (%templates);
},
);
my %queue_select = (
type => 'select',
freeform => 1,
option_label => sub {
$queues{$_[0]};
},
option_values => sub {
return (0) unless FS::Conf->new->config('ticket_system');
%queues = (0 => '', FS::TicketSystem->queues());
sort {$queues{$a} cmp $queues{$b}} keys %queues;
},
);
tie my %options, 'Tie::IxHash', (
'insert_queue' => {
before => '
<TR><TD COLSPAN=2>
<TABLE>
<TR><TH></TH><TH>Queue</TH><TH>Template</TH></TR>
<TR><TD>New service</TD><TD>',
%queue_select,
after => '</TD>'
},
'insert_template' => {
before => '<TD>',
%template_select,
after => '</TD></TR>
',
},
'delete_queue' => {
before => '
<TR><TD>Delete</TD><TD>',
%queue_select,
after => '</TD>',
},
'delete_template' => {
before => '<TD>',
%template_select,
after => '</TD></TR>
',
},
'replace_queue' => {
before => '
<TR><TD>Modify</TD><TD>',
%queue_select,
after => '</TD>',
},
'replace_template' => {
before => '<TD>',
%template_select,
after => '</TD></TR>
',
},
'suspend_queue' => {
before => '
<TR><TD>Suspend</TD><TD>',
%queue_select,
after => '</TD>',
},
'suspend_template' => {
before => '<TD>',
%template_select,
after => '</TD></TR>
',
},
'unsuspend_queue' => {
before => '
<TR><TD>Unsuspend</TD><TD>',
%queue_select,
after => '</TD>',
},
'unsuspend_template' => {
before => '<TD>',
%template_select,
after => '</TD></TR>
</TABLE>
</TD></TR>',
},
'requestor' => {
freeform => 0,
label => 'Requestor',
'type' => 'select',
option_label => sub {
my @labels = (
'Template From: address',
'Customer\'s invoice address',
);
$labels[shift];
},
option_values => sub { (0, 1) },
},
);
%info = (
'svc' => [qw( svc_acct svc_broadband svc_phone svc_domain svc_dsl
svc_circuit svc_fiber
)],
'desc' =>
'Create an RT ticket',
'options' => \%options,
'nodomain' => '',
'no_machine' => 1,
'notes' => '
Create a ticket in RT. The subject and body of the ticket
will be generated from a message template.'
);
sub _export_ticket {
my( $self, $action, $svc ) = (shift, shift, shift);
my $conf = new FS::Conf;
die "rt_ticket export - no ticket system configured"
unless $conf->config('ticket_system');
FS::TicketSystem->init();
my $msgnum = $self->option($action.'_template');
return if !$msgnum;
my $queue = $self->option($action.'_queue');
return if !$queue;
my $msg_template = FS::msg_template->by_key($msgnum);
return "Template $msgnum not found\n" if !$msg_template;
my $cust_pkg = $svc->cust_svc->cust_pkg;
my $cust_main = $svc->cust_svc->cust_pkg->cust_main if $cust_pkg;
my $custnum = $cust_main->custnum if $cust_main;
my $svcnum = $svc->svcnum if $action ne 'delete';
my %msg;
if ( $action eq 'replace' ) {
my $old = shift;
%msg = $msg_template->prepare(
'cust_main' => $cust_main,
'object' => [ $svc, $old ],
);
}
else {
%msg = $msg_template->prepare(
'cust_main' => $cust_main,
'object' => $svc,
);
}
my $requestor = $msg{'from'};
$requestor = [ $cust_main->invoicing_list_emailonly ]
if $cust_main and $self->option('requestor') == 1;
my $err_or_ticket = FS::TicketSystem->create_ticket(
'', #session should already exist
'queue' => $queue,
'subject' => $msg{'subject'},
'requestor' => $requestor,
'message' => $msg{'html_body'},
'mime_type' => 'text/html',
'custnum' => $custnum,
'svcnum' => $svcnum,
);
if( ref($err_or_ticket) ) {
return '';
}
else {
return $err_or_ticket;
}
}
sub _export_insert {
my($self, $svc) = (shift, shift);
$self->_export_ticket('insert', $svc);
}
sub _export_replace {
my($self, $new, $old) = (shift, shift, shift);
$self->_export_ticket('replace', $new, $old);
}
sub _export_delete {
my($self, $svc) = (shift, shift);
$self->_export_ticket('delete', $svc);
}
sub _export_suspend {
my($self, $svc) = (shift, shift);
$self->_export_ticket('suspend', $svc);
}
sub _export_unsuspend {
my($self, $svc) = (shift, shift);
$self->_export_ticket('unsuspend', $svc);
}
1;
|
