1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
|
package FS::TicketSystem;
use strict;
use vars qw( $conf $system $AUTOLOAD );
use FS::Conf;
use FS::UID qw( dbh driver_name );
use FS::Record qw( dbdef );
FS::UID->install_callback( sub {
$conf = new FS::Conf;
$system = $conf->config('ticket_system');
} );
sub AUTOLOAD {
my $self = shift;
my($sub)=$AUTOLOAD;
$sub =~ s/.*://;
my $conf = new FS::Conf;
die "FS::TicketSystem::$AUTOLOAD called, but no ticket system configured\n"
unless $system;
eval "use FS::TicketSystem::$system;";
die $@ if $@;
$self .= "::$system";
$self->$sub(@_);
}
# Our schema changes
my %columns = (
Tickets => {
WillResolve => { type => 'timestamp', null => 1, default => '', },
},
CustomFields => {
Required => { type => 'integer', default => 0, null => 0 },
},
);
sub _upgrade_schema {
my $system = FS::Conf->new->config('ticket_system');
return if !defined($system) || $system ne 'RT_Internal';
my ($class, %opts) = @_;
my $dbh = dbh;
my @sql;
my $case = driver_name eq 'mysql' ? sub {@_} : sub {map lc, @_};
foreach my $tablename (keys %columns) {
my $table = dbdef->table(&$case($tablename));
if ( !$table ) {
warn
"$tablename table does not exist. Your RT installation is incomplete.\n";
next;
}
foreach my $colname (keys %{ $columns{$tablename} }) {
if ( !$table->column(&$case($colname)) ) {
my $col = new DBIx::DBSchema::Column {
table_obj => $table,
name => &$case($colname),
%{ $columns{$tablename}->{$colname} }
};
$col->table_obj($table);
push @sql, $col->sql_add_column($dbh);
}
} #foreach $colname
} #foreach $tablename
return if !@sql;
warn "Upgrading RT schema:\n";
foreach my $statement (@sql) {
warn "$statement\n";
$dbh->do( $statement )
or die "Error: ". $dbh->errstr. "\n executing: $statement";
}
return;
}
sub _upgrade_data {
return if !defined($system) || $system ne 'RT_Internal';
my ($class, %opts) = @_;
# go ahead and use the RT API for this
FS::TicketSystem->init;
my $session = FS::TicketSystem->session();
# bypass RT ACLs--we're going to do lots of things
my $CurrentUser = $RT::SystemUser;
# selfservice user
my $User = RT::User->new($CurrentUser);
$User->Load('%%%SELFSERVICE_USER%%%');
if (!defined($User->Id)) {
my ($val, $msg) = $User->Create(
'Name' => '%%%SELFSERVICE_USER%%%',
'Gecos' => '%%%SELFSERVICE_USER%%%',
'Privileged' => 1,
# any other fields needed?
);
die $msg if !$val;
}
my $Principal = $User->PrincipalObj; # can this ever fail?
my @rights = ( qw(ShowTicket SeeQueue ModifyTicket ReplyToTicket
CreateTicket SeeCustomField) );
foreach (@rights) {
next if $Principal->HasRight( 'Right' => $_, Object => $RT::System );
my ($val, $msg) = $Principal->GrantRight(
'Right' => $_,
'Object' => $RT::System,
);
die $msg if !$val;
}
# EscalateQueue custom field and friends
my $CF = RT::CustomField->new($CurrentUser);
$CF->Load('EscalateQueue');
if (!defined($CF->Id)) {
my ($val, $msg) = $CF->Create(
'Name' => 'EscalateQueue',
'Type' => 'Select',
'MaxValues' => 1,
'LookupType' => 'RT::Queue',
'Description' => 'Escalate to Queue',
'ValuesClass' => 'RT::CustomFieldValues::Queues', #magic!
);
die $msg if !$val;
my $OCF = RT::ObjectCustomField->new($CurrentUser);
($val, $msg) = $OCF->Create(
'CustomField' => $CF->Id,
'ObjectId' => 0,
);
die $msg if !$val;
}
# Load from RT data file
our (@Groups, @Users, @ACL, @Queues, @ScripActions, @ScripConditions,
@Templates, @CustomFields, @Scrips, @Attributes, @Initial, @Final);
my $datafile = '%%%RT_PATH%%%/etc/initialdata';
eval { require $datafile };
if ( $@ ) {
warn "Couldn't load RT data from '$datafile': $@\n(skipping)\n";
return;
}
# Cache existing ScripCondition, ScripAction, and Template IDs
my $search = RT::ScripConditions->new($CurrentUser);
$search->UnLimit;
my %condition = map { lc($_->Name), $_->Id } @{ $search->ItemsArrayRef };
$search = RT::ScripActions->new($CurrentUser);
$search->UnLimit;
my %action = map { lc($_->Name), $_->Id } @{ $search->ItemsArrayRef };
$search = RT::Templates->new($CurrentUser);
$search->UnLimit;
my %template = map { lc($_->Name), $_->Id } @{ $search->ItemsArrayRef };
# ScripConditions
my $ScripCondition = RT::ScripCondition->new($CurrentUser);
foreach my $sc (@ScripConditions) {
# $sc: Name, Description, ApplicableTransTypes, ExecModule, Argument
next if exists( $condition{ lc($sc->{Name}) } );
my ($val, $msg) = $ScripCondition->Create( %$sc );
die $msg if !$val;
$condition{ lc($ScripCondition->Name) } = $ScripCondition->Id;
}
# ScripActions
my $ScripAction = RT::ScripAction->new($CurrentUser);
foreach my $sa (@ScripActions) {
# $sa: Name, Description, ExecModule, Argument
next if exists( $action{ lc($sa->{Name}) } );
my ($val, $msg) = $ScripAction->Create( %$sa );
die $msg if !$val;
$action{ lc($ScripAction->Name) } = $ScripAction->Id;
}
# Templates
my $Template = RT::Template->new($CurrentUser);
foreach my $t (@Templates) {
# $t: Queue, Name, Description, Content
next if exists( $template{ lc($t->{Name}) } );
my ($val, $msg) = $Template->Create( %$t );
die $msg if !$val;
$template{ lc($Template->Name) } = $Template->Id;
}
# Scrips
my $Scrip = RT::Scrip->new($CurrentUser);
foreach my $s ( @Scrips ) {
my $desc = $s->{'Description'};
my ($c, $a, $t) = map lc,
@{ $s }{'ScripCondition', 'ScripAction', 'Template'};
if ( !$condition{$c} ) {
warn "ScripCondition '$c' not found.\n";
next;
}
if ( !$action{$a} ) {
warn "ScripAction '$a' not found.\n";
next;
}
if ( !$template{$t} ) {
warn "Template '$t' not found.\n";
next;
}
my %param = (
ScripCondition => $condition{$c},
ScripAction => $action{$a},
Template => $template{$t},
Queue => 0,
);
$Scrip->LoadByCols(%param);
if (!defined($Scrip->Id)) {
my ($val, $msg) = $Scrip->Create(%param, Description => $desc);
die $msg if !$val;
}
} #foreach (@Scrips)
return;
}
1;
|
