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package FS::Cron::rt_tasks;
use strict;
use vars qw( @ISA @EXPORT_OK $DEBUG $conf );
use Exporter;
use FS::UID qw( dbh driver_name );
use FS::Record qw(qsearch qsearchs);
use FS::TicketSystem;
use FS::Conf;
use Date::Parse qw(str2time);
@ISA = qw( Exporter );
@EXPORT_OK = qw ( rt_daily );
$DEBUG = 0;
FS::UID->install_callback( sub {
eval "use FS::Conf;";
die $@ if $@;
$conf = FS::Conf->new;
});
my %void = ();
sub rt_daily {
my %opt = @_;
my @custnums = @ARGV; # ick
# RT_External installations should have their own cron scripts for this
my $system = $FS::TicketSystem::system;
return if !defined($system) || $system ne 'RT_Internal';
system('/opt/rt3/sbin/rt-clean-sessions --older 1M --skip-user &');
system('/opt/rt3/sbin/rt-fulltext-indexer --quiet --limit 5400 &');
# if -d or -y is in use, bail out. There's no reliable way to tell RT
# to use an alternate system time.
if ( $opt{'d'} or $opt{'y'} ) {
warn "Forced date options in use - RT daily tasks skipped.\n";
return;
}
FS::TicketSystem->init;
my $session = FS::TicketSystem->session();
my $CurrentUser = $session->{'CurrentUser'}
or die "Failed to create RT session";
$DEBUG = 1 if $opt{'v'};
RT::Config->Set( LogToScreen => 'debug' ) if $DEBUG;
# load some modules that aren't handled in FS::TicketSystem
foreach (qw(
Search::ActiveTicketsInQueue
Action::EscalatePriority
Action::EscalateQueue
Action::ScheduledResolve
)) {
eval "use RT::$_";
die $@ if $@;
}
# adapted from rt-crontool
# to make some actions work without complaining
%void = map { $_ => "RT::$_"->new($CurrentUser) }
(qw(Scrip ScripAction));
# compile actions to be run
my (@actions, @active_tickets);
my $queues = RT::Queues->new($CurrentUser);
$queues->UnLimit;
while (my $queue = $queues->Next) {
warn "Queue '".$queue->Name."'\n" if $DEBUG;
my %opt = @_;
my $tickets = RT::Tickets->new($CurrentUser);
my $search = RT::Search::ActiveTicketsInQueue->new(
TicketsObj => $tickets,
Argument => $queue->Id,
CurrentUser => $CurrentUser,
);
$search->Prepare;
foreach my $custnum ( @custnums ) {
die "invalid custnum passed to rt_daily: $custnum"
if !$custnum =~ /^\d+$/;
$tickets->LimitMemberOf(
"freeside://freeside/cust_main/$custnum",
ENTRYAGGREGATOR => 'OR',
SUBCLAUSE => 'custnum'
);
}
while (my $ticket = $tickets->Next) {
warn 'Ticket #'.$ticket->Id()."\n" if $DEBUG;
my @a = task_actions($ticket);
push @actions, @a;
push @active_tickets, $ticket if @a; # avoid garbage collection
}
}
# and then commit them all
foreach (grep {$_} @actions) {
my ($val, $msg) = $_->Commit;
if ( $DEBUG ) {
if ($val) {
warn "Action committed: ".ref($_)." #".$_->TicketObj->Id."\n";
}
else {
warn "Action returned $msg: #".$_->TicketObj->Id."\n";
}
}
}
return;
}
sub task_actions {
my $ticket = shift;
(
### escalation ###
$conf->exists('ticket_system-escalation') ? (
action($ticket, 'EscalatePriority', "CurrentTime: $^T"),
action($ticket, 'EscalateQueue')
) : (),
### scheduled resolve ###
action($ticket, 'ScheduledResolve'),
);
}
sub action {
my $ticket = shift;
my $CurrentUser = $ticket->CurrentUser;
my $action = shift;
my $argument = shift;
$action = "RT::Action::$action";
my $action_obj = $action->new(
TicketObj => $ticket,
Argument => $argument,
Scrip => $void{'Scrip'},
ScripAction => $void{'ScripAction'},
CurrentUser => $CurrentUser,
);
if ( $action_obj->Prepare ) {
warn "Action prepared: $action\n" if $DEBUG;
return $action_obj;
}
else {
return;
}
}
1;
|
