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+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /Elements/Header, Title => $title &>
+<& /Ticket/Elements/Tabs,
+ Ticket => $TicketObj,
+ Title=> $title &>
+
+% $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj);
+<& /Elements/ListActions, actions => \@results &>
+
+<form action="Update.html" name="TicketUpdate"
+ method="post" enctype="multipart/form-data">
+% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj );
+<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" />
+<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
+<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />
+
+<& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
+
+<table width="100%" border="0">
+% $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj);
+
+<tr><td class="label"><&|/l&>Status</&>:</td>
+<td>
+<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
+<span class="label"><&|/l&>Owner</&>:</span>
+<& /Elements/SelectOwner,
+ Name => "Owner",
+ TicketObj => $TicketObj,
+ QueueObj => $TicketObj->QueueObj,
+ DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name),
+ Default => $ARGS{'Owner'}
+&>
+<span class="label"><&|/l&>Worked</&>:</span>
+<& /Elements/EditTimeValue,
+ Name => 'UpdateTimeWorked',
+ Default => $ARGS{UpdateTimeWorked}||'',
+ InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes',
+&>
+</td></tr>
+% my $skip;
+% $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip );
+% if (!$skip) {
+<input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br />
+% }
+<tr><td class="label"><&|/l&>Update Type</&>:</td>
+<td><select name="UpdateType">
+% if ($CanComment) {
+<option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
+% }
+% if ($CanRespond) {
+<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
+% }
+</select>
+</td></tr>
+<tr><td class="label"><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject()%>" /></td></tr>
+
+<& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &>
+
+<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj &>
+
+% if (exists $session{'Attachments'}) {
+<tr><td><&|/l&>Attached file</&>:</td>
+<td>
+<&|/l&>Check box to delete</&><br />
+% foreach my $attach_name (keys %{$session{'Attachments'}}) {
+<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
+% } # end of foreach
+</td>
+</tr>
+% } # end of if
+
+<tr><td class="label"><&|/l&>Attach</&>:</td><td><input name="Attach" type="file" /><input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" /><input type="hidden" class="hidden" name="UpdateAttach" value="1" />
+</td></tr>
+
+% if ( $gnupg_widget ) {
+<tr><td>&nbsp;</td><td>
+<& /Elements/GnuPG/SignEncryptWidget,
+ self => $gnupg_widget,
+ TicketObj => $TicketObj,
+&>
+</td></tr>
+% }
+
+<tr><td class="label" valign="top"><&|/l&>Message</&>:</td><td>
+% $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' );
+% if (exists $ARGS{UpdateContent}) {
+% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
+% my $temp = $ARGS{'QuoteTransaction'};
+% delete $ARGS{'QuoteTransaction'};
+<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
+% $ARGS{'QuoteTransaction'} = $temp;
+% } else {
+<& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &>
+% }
+</td></tr>
+</table>
+
+
+
+
+<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
+% if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
+<&|/Widgets/TitleBox, title => loc('Scrips and Recipients') &>
+<& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
+</&>
+
+% }
+</form>
+<%INIT>
+my $CanRespond = 0;
+my $CanComment = 0;
+my $checks_failure = 0;
+my $title;
+
+my $TicketObj = LoadTicket($id);
+
+my @results;
+
+$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' );
+
+unless($DefaultStatus){
+ $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
+}
+
+if ($DefaultStatus eq 'new'){
+ $DefaultStatus='open';
+}
+
+if ($DefaultStatus eq 'resolved') {
+ $title = loc("Resolve ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
+} else {
+ $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
+}
+
+# Things needed in the template - we'll do the processing here, just
+# for the convenience:
+
+my ($CommentDefault, $ResponseDefault);
+if ($Action ne 'Respond') {
+ $CommentDefault = qq[ selected="selected"];
+ $ResponseDefault = "";
+} else {
+ $CommentDefault = "";
+ $ResponseDefault = qq[ selected="selected"];
+}
+
+
+
+$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
+ $TicketObj->CurrentUserHasRight('ModifyTicket') );
+
+$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
+ $TicketObj->CurrentUserHasRight('ModifyTicket') );
+
+
+# {{{ deal with deleting uploaded attachments
+foreach my $key (keys %ARGS) {
+ if ($key =~ m/^DeleteAttach-(.+)$/) {
+ delete $session{'Attachments'}{$1};
+ }
+ $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
+}
+# }}}
+
+# {{{ store the uploaded attachment in session
+if ($ARGS{'Attach'}) { # attachment?
+ my $attachment = MakeMIMEEntity(
+ AttachmentFieldName => 'Attach'
+ );
+
+ my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
+ $session{'Attachments'} = {
+ %{$session{'Attachments'} || {}},
+ $file_path => $attachment,
+ };
+}
+# }}}
+
+# delete temporary storage entry to make WebUI clean
+unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
+ delete $session{'Attachments'};
+}
+# }}}
+
+my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
+$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
+ self => $gnupg_widget,
+ TicketObj => $TicketObj,
+);
+
+if ( $ARGS{'SubmitTicket'} ) {
+ my $CFs = $TicketObj->TransactionCustomFields;
+ my $ValidCFs = $m->comp(
+ '/Elements/ValidateCustomFields',
+ CustomFields => $CFs,
+ NamePrefix => "Object-RT::Transaction--CustomField-",
+ ARGSRef => \%ARGS
+ );
+ unless ( $ValidCFs ) {
+ $checks_failure = 1;
+ while (my $CF = $CFs->Next) {
+ my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
+ push @results, loc($CF->Name) . ': ' . $msg;
+ }
+ }
+ my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
+ self => $gnupg_widget,
+ TicketObj => $TicketObj,
+ );
+ $checks_failure = 1 unless $status;
+}
+
+if ( !$checks_failure && exists $ARGS{SubmitTicket} ) {
+ $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
+ return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
+}
+</%INIT>
+
+<%ARGS>
+$id => undef
+$Action => undef
+$DefaultStatus => undef
+</%ARGS>
generated by cgit v1.2.1 (git 2.18.0) at 2025-06-13 10:11:12 +0000