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-rw-r--r--rt/share/html/SelfService/Article/Display.html73
-rw-r--r--rt/share/html/SelfService/Article/Search.html114
-rw-r--r--[-rwxr-xr-x]rt/share/html/SelfService/Article/autohandler (renamed from rt/share/html/SelfService/Elements/Tabs)67
-rwxr-xr-xrt/share/html/SelfService/Attachment/dhandler2
-rwxr-xr-xrt/share/html/SelfService/Closed.html4
-rwxr-xr-xrt/share/html/SelfService/Create.html6
-rwxr-xr-xrt/share/html/SelfService/CreateTicketInQueue.html2
-rwxr-xr-xrt/share/html/SelfService/Display.html18
-rwxr-xr-xrt/share/html/SelfService/Elements/GotoTicket6
-rwxr-xr-xrt/share/html/SelfService/Elements/Header6
-rwxr-xr-xrt/share/html/SelfService/Elements/MyRequests24
-rw-r--r--rt/share/html/SelfService/Elements/SearchArticle51
-rwxr-xr-xrt/share/html/SelfService/Error.html2
-rwxr-xr-xrt/share/html/SelfService/Prefs.html2
-rwxr-xr-xrt/share/html/SelfService/Update.html31
-rwxr-xr-xrt/share/html/SelfService/index.html4
16 files changed, 281 insertions, 131 deletions
diff --git a/rt/share/html/SelfService/Article/Display.html b/rt/share/html/SelfService/Article/Display.html
new file mode 100644
index 000000000..77b3c0ff2
--- /dev/null
+++ b/rt/share/html/SelfService/Article/Display.html
@@ -0,0 +1,73 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /SelfService/Elements/Header, Title => loc('Display Article [_1]', $id) &>
+<span class="label"><%$article->Name || loc("(no name)")%></span><br />
+<em><span class="value"><%$article->Summary%></span></em>
+<& /Elements/ShowCustomFields, Object => $article &>
+
+<%init>
+
+my $article = RT::Article->new( $session{'CurrentUser'} );
+if ($id) {
+ $article->Load($id);
+}
+unless ( $article->Id ) {
+ $m->comp( "/Elements/Error", Why => loc("Article not found") );
+}
+
+unless ( $article->CurrentUserHasRight('ShowArticle') ) {
+ $m->comp( "/Elements/Error", Why => loc("Permission Denied") );
+}
+my $title = loc( "Article #[_1]: [_2]", $article->Id, $article->Name || loc("(no name)"));
+
+$id = $article->id;
+
+</%init>
+<%args>
+$id => undef
+</%args>
diff --git a/rt/share/html/SelfService/Article/Search.html b/rt/share/html/SelfService/Article/Search.html
new file mode 100644
index 000000000..c9acc555a
--- /dev/null
+++ b/rt/share/html/SelfService/Article/Search.html
@@ -0,0 +1,114 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /SelfService/Elements/Header, Title => loc('Search Articles') &>
+
+<table>
+<form action="<%RT->Config->Get('WebPath')%>/SelfService/Article/Search.html">
+<tr>
+<td><&|/l&>Search for Articles matching</&></td>
+<td><input size=20 name="Articles_Content" /></td>
+<td><input type="submit" value="Search"></td>
+</tr>
+</form>
+
+<tr>
+<td>&nbsp;</td>
+<td>
+% if ($Articles_Content) {
+% if ($articles_basics->Count || $articles_content->Count) {
+<&|/l,$Articles_Content&>Articles matching [_1]</&>
+% } else {
+<&|/l,$Articles_Content&>No Articles match [_1]</&>
+% }
+% }
+</td>
+</tr>
+
+% my %dedupe_articles;
+% while (my $article = $articles_content->Next) {
+% $dedupe_articles{$article->Id}++;
+<tr>
+<td>&nbsp;</td>
+<td><a href="Display.html?id=<%$article->Id%>"><%$article->Name || loc('(no name)')%>: <%$article->Summary%><a></td>
+</tr>
+% }
+
+% while (my $article = $articles_basics->Next) {
+% next if $dedupe_articles{$article->Id};
+<tr>
+<td>&nbsp;</td>
+<td><a href="Display.html?id=<%$article->Id%>"><%$article->Name || loc('(no name)')%>: <%$article->Summary%><a></td>
+</tr>
+% }
+</table>
+<%init>
+use RT::Articles;
+
+my $articles_content = RT::Articles->new( $session{'CurrentUser'} );
+my $articles_basics = RT::Articles->new( $session{'CurrentUser'} );
+if ( $ARGS{'Articles_Content'} ) {
+ $articles_content->LimitCustomField( VALUE => $ARGS{'Articles_Content'},
+ OPERATOR => 'LIKE' );
+
+ $articles_basics->Limit( SUBCLAUSE => 'all',
+ FIELD => 'Name',
+ OPERATOR => 'LIKE',
+ VALUE => $ARGS{'Articles_Content'},
+ ENTRYAGGREGATOR => "OR" );
+ $articles_basics->Limit( SUBCLAUSE => 'all',
+ FIELD => 'Summary',
+ OPERATOR => 'LIKE',
+ VALUE => $ARGS{'Articles_Content'},
+ ENTRYAGGREGATOR => "OR" );
+}
+
+
+</%init>
+<%args>
+$Articles_Content => ''
+</%args>
diff --git a/rt/share/html/SelfService/Elements/Tabs b/rt/share/html/SelfService/Article/autohandler
index eb4cba80c..802184c27 100755..100644
--- a/rt/share/html/SelfService/Elements/Tabs
+++ b/rt/share/html/SelfService/Article/autohandler
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -45,69 +45,14 @@
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
-% $m->callback( %ARGS, tabs => $tabs, actions => $actions );
-<& /Elements/PageLayout,
- current_toptab => $current_toptab,
- current_tab => $current_tab,
- toptabs => $tabs,
- topactions => $actions,
- title => $Title
-&>
-<a name="skipnav" id="skipnav" accesskey="8"></a>
<%INIT>
-my $queues = RT::Queues->new($session{'CurrentUser'});
-$queues->UnLimit;
-
-my $queue_count = 0;
-my $queue_id = 1;
-
-while (my $queue = $queues->Next) {
- next unless $queue->CurrentUserHasRight('CreateTicket');
- $queue_id = $queue->id;
- $queue_count++;
- last if ($queue_count > 1);
-}
-
-if ($Title) {
-$Title = loc("RT Self Service") . " / " . $Title;
-} else {
-$Title = loc("RT Self Service");
+if ( $session{'CurrentUser'}->HasRight( Right => 'ShowArticle',
+ Object => $RT::System )) {
+ $m->comp( { base_comp => $m->request_comp }, $m->fetch_next, %ARGS);
}
-my ($tab);
-my $tabs = { A => { title => loc('Open tickets'),
- path => 'SelfService/',
- },
- B => { title => loc('Closed tickets'),
- path => 'SelfService/Closed.html',
- },
- };
-
-if ($queue_count > 1) {
- $tabs->{C} = { title => loc('New ticket'),
- path => 'SelfService/CreateTicketInQueue.html'
- };
-} else {
- $tabs->{C} = { title => loc('New ticket'),
- path => 'SelfService/Create.html?Queue=' . $queue_id
- };
-}
-
-if ($session{'CurrentUser'}->HasRight( Right => 'ModifySelf',
- Object => $RT::System )) {
- $tabs->{Z} = { title => loc('Preferences'),
- path => 'SelfService/Prefs.html'
- };
+else {
+ RT::Interface::Web::Redirect($RT::WebURL."SelfService/");
}
-my $actions = {
- B => { html => $m->scomp('GotoTicket')
- }
- };
</%INIT>
-<%ARGS>
-$Title => undef
-$current_toptab => undef
-$current_tab => undef
-</%ARGS>
-
diff --git a/rt/share/html/SelfService/Attachment/dhandler b/rt/share/html/SelfService/Attachment/dhandler
index ebe44f9ed..e3381a981 100755
--- a/rt/share/html/SelfService/Attachment/dhandler
+++ b/rt/share/html/SelfService/Attachment/dhandler
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/SelfService/Closed.html b/rt/share/html/SelfService/Closed.html
index 268a2264e..6fd6e8328 100755
--- a/rt/share/html/SelfService/Closed.html
+++ b/rt/share/html/SelfService/Closed.html
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -49,7 +49,7 @@
<& /SelfService/Elements/MyRequests,
%ARGS,
- status => ['rejected', 'resolved'],
+ status => [ RT::Queue->InactiveStatusArray ],
friendly_status => loc('closed'),
BaseURL => RT->Config->Get('WebPath') ."/SelfService/Closed.html?",
Page => $Page,
diff --git a/rt/share/html/SelfService/Create.html b/rt/share/html/SelfService/Create.html
index 56ef79fc3..e28ab0f57 100755
--- a/rt/share/html/SelfService/Create.html
+++ b/rt/share/html/SelfService/Create.html
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -51,14 +51,14 @@
<form action="Create.html" method="post" enctype="multipart/form-data">
<input type="hidden" class="hidden" name="id" value="new" />
-<table>
+<table width="100%">
<tr>
<td class="label">
<&|/l&>Queue</&>:
</td>
<td class="value">
<input type="hidden" class="hidden" name="Queue" value="<%$queue_obj->id || ''%>" />
- <strong><%$queue_obj->Name || ''%></strong> (<%$queue_obj->Description || ''%>)
+ <strong><%$queue_obj->Name || ''%></strong> <% $queue_obj->Description ? '('.$queue_obj->Description.')' : '' %>
</td>
</tr>
<% $m->callback( CallbackName => 'AfterQueue', %ARGS, QueueObj => $queue_obj ) %>
diff --git a/rt/share/html/SelfService/CreateTicketInQueue.html b/rt/share/html/SelfService/CreateTicketInQueue.html
index 4707e831c..887c32e35 100755
--- a/rt/share/html/SelfService/CreateTicketInQueue.html
+++ b/rt/share/html/SelfService/CreateTicketInQueue.html
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/SelfService/Display.html b/rt/share/html/SelfService/Display.html
index 4f227b18a..23c74672a 100755
--- a/rt/share/html/SelfService/Display.html
+++ b/rt/share/html/SelfService/Display.html
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -74,7 +74,6 @@
-%#!!pape: selfservice_find_attachments.patch {{
<& /Ticket/Elements/ShowHistory,
Ticket => $Ticket,
URIFile => "Display.html",
@@ -84,7 +83,6 @@
Attachments => $attachments,
UpdatePath => "Update.html"
&>
-%#!!pape: selfservice_find_attachments.patch }}
@@ -94,16 +92,16 @@ my ( $field, @results );
$m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' );
-# {{{ Load the ticket
+# Load the ticket
#If we get handed two ids, mason will make them an array. bleck.
# We want teh first one. Just because there's no other sensible way
# to deal
my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
-my $Ticket = new RT::Ticket( $session{'CurrentUser'} );
+my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
# store the uploaded attachment in session
-if ( $ARGS{'Attach'} ) { # attachment?
+if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment?
$session{'Attachments'} = {} unless defined $session{'Attachments'};
my $attachment = MakeMIMEEntity(
@@ -121,7 +119,7 @@ if ( defined ($id[0]) && $id[0] eq 'new' ) {
# {{{ Create a new ticket
- my $Queue = new RT::Queue( $session{'CurrentUser'} );
+ my $Queue = RT::Queue->new( $session{'CurrentUser'} );
unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
$m->comp( 'Error.html', Why => loc('Queue not found') );
$m->abort;
@@ -136,21 +134,19 @@ if ( defined ($id[0]) && $id[0] eq 'new' ) {
( $Ticket, @results ) =
- CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' );
+ CreateTicket( Attachments => $session{'Attachments'}, %ARGS );
unless ( $Ticket->id ) {
$m->comp( 'Error.html', Why => join( "\n", @results ));
$m->abort();
}
- # }}}
# delete temporary storage entry to make WebUI clean
unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
delete $session{'Attachments'};
}
- # }}}
}
else {
unless ( $Ticket->Load( $id[0] ) ) {
@@ -186,7 +182,6 @@ if ( defined ($id[0]) && $id[0] eq 'new' ) {
my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
push (@results, @cfupdates);
- # }}}
#Update the status
if ( ( defined $ARGS{'Status'} )
@@ -196,7 +191,6 @@ if ( defined ($id[0]) && $id[0] eq 'new' ) {
( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
push @results, "$msg";
}
- # }}}
}
diff --git a/rt/share/html/SelfService/Elements/GotoTicket b/rt/share/html/SelfService/Elements/GotoTicket
index 45fc4d9a9..28bc81b82 100755
--- a/rt/share/html/SelfService/Elements/GotoTicket
+++ b/rt/share/html/SelfService/Elements/GotoTicket
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -45,6 +45,6 @@
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
-<form action="<% RT->Config->Get('WebPath') %>/SelfService/Display.html" method="get" id="GotoTicket">
-<input type="submit" class="button" value="<&|/l&>Goto ticket</&>" />&nbsp;<input size="4" name="id" />
+<form action="<% RT->Config->Get('WebPath') %>/SelfService/Display.html" method="get" id="GotoTicket" name="GotoTicket">
+<input size="4" name="id" value="<&|/l&>Goto Ticket</&>..." onfocus="if (this.value=='<&|/l&>Goto Ticket</&>...') this.value=''" />
</form>
diff --git a/rt/share/html/SelfService/Elements/Header b/rt/share/html/SelfService/Elements/Header
index dc59ecb5e..7cbc0ad96 100755
--- a/rt/share/html/SelfService/Elements/Header
+++ b/rt/share/html/SelfService/Elements/Header
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -45,5 +45,5 @@
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
-<& /Elements/Header, %ARGS, Prefs => '/SelfService/Prefs.html' &>
-<& /SelfService/Elements/Tabs, %ARGS &>
+<& /Elements/Header, %ARGS &>
+<& /Elements/Tabs &>
diff --git a/rt/share/html/SelfService/Elements/MyRequests b/rt/share/html/SelfService/Elements/MyRequests
index 8bca07607..76accfc9b 100755
--- a/rt/share/html/SelfService/Elements/MyRequests
+++ b/rt/share/html/SelfService/Elements/MyRequests
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -45,42 +45,34 @@
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
-<&| /Widgets/TitleBox, title => $title &>
+<&| /Widgets/TitleBox, title => $title &>
<& /Elements/CollectionList, Title => $title,
Format => $Format,
Query => $Query,
Order => @Order,
OrderBy => @OrderBy,
BaseURL => $BaseURL,
- GenericQueryArgs => $GenericQueryArgs,
- AllowSorting => $AllowSorting,
+ AllowSorting => 1,
Class => 'RT::Tickets',
Rows => $Rows,
Page => $Page &>
</&>
<%INIT>
+my $title = loc("My [_1] tickets", $friendly_status);
my $id = $session{'CurrentUser'}->id;
-my $Query = "( "
- . join( ' OR ', map "$_.id = $id", @roles )
- . ")";
+my $Query = "( Watcher.id = $id )";
if ( @status ) {
- $Query .= " AND ( "
- . join( ' OR ', map "Status = '$_'", @status )
- . " )";
+ @status = map {s/(['\\])/\\$1/g; "Status = '$_'"} @status;
+ $Query .= " AND ( " . join(' OR ', @status ) . " )";
}
my $Format = RT->Config->Get('DefaultSelfServiceSearchResultFormat');
-
</%INIT>
<%ARGS>
$friendly_status => loc('open')
-$title => loc("My [_1] tickets", $friendly_status)
-@roles => ('Watcher')
-@status => RT::Queue->ActiveStatusArray()
+@status => ()
$BaseURL => undef
$Page => 1
-$GenericQueryArgs => undef
-$AllowSorting => 1
@Order => ('ASC')
@OrderBy => ('Created')
$Rows => 50
diff --git a/rt/share/html/SelfService/Elements/SearchArticle b/rt/share/html/SelfService/Elements/SearchArticle
new file mode 100644
index 000000000..d547127b5
--- /dev/null
+++ b/rt/share/html/SelfService/Elements/SearchArticle
@@ -0,0 +1,51 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<form action="<% RT->Config->Get('WebPath') %>/SelfService/Article/Search.html" id="ArticleSearch">
+<input size="4" name="Articles_Content" value="<&|/l&>Search Articles</&>..." onfocus="if (this.value=='<&|/l&>Search Articles</&>...') this.value=''" />
+</form>
+
diff --git a/rt/share/html/SelfService/Error.html b/rt/share/html/SelfService/Error.html
index 74b6acf1a..9f0c7f82e 100755
--- a/rt/share/html/SelfService/Error.html
+++ b/rt/share/html/SelfService/Error.html
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/SelfService/Prefs.html b/rt/share/html/SelfService/Prefs.html
index 6f3bc9336..ac5d725ad 100755
--- a/rt/share/html/SelfService/Prefs.html
+++ b/rt/share/html/SelfService/Prefs.html
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/SelfService/Update.html b/rt/share/html/SelfService/Update.html
index 61ce09059..6525d3de9 100755
--- a/rt/share/html/SelfService/Update.html
+++ b/rt/share/html/SelfService/Update.html
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -54,13 +54,13 @@
<form action="Display.html" method="post" enctype="multipart/form-data">
<input type="hidden" class="hidden" name="UpdateType" value="response" />
<input type="hidden" class="hidden" name="id" value="<%$Ticket->Id%>" />
-<table>
+<table width="100%">
<tr>
<td class="label">
<&|/l&>Status</&>
</td>
<td class="value">
- <& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($Ticket->Status)), Default => $ARGS{'Status'} || ($Ticket->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
+ <& /Elements/SelectStatus, Name => "Status", TicketObj => $Ticket, DefaultLabel => loc("[_1] (Unchanged)", loc($Ticket->Status)), Default => $ARGS{'Status'} || ($Ticket->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
</td>
</tr>
<tr>
@@ -72,30 +72,9 @@
</td>
</tr>
-% if (exists $session{'Attachments'}) {
-<tr>
- <td class="label">
- <&|/l&>Attached file</&>
- </td>
- <td colspan="5" class="value">
- <&|/l&>Check box to delete</&><br />
-% foreach my $attach_name (keys %{$session{'Attachments'}}) {
- <input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
-% } # end of foreach
- </td>
-</tr>
-% } # end of if
-<tr>
- <td class="label">
- <&|/l&>Attach</&>
- </td>
- <td class="value">
- <input name="Attach" type="file" />
- <input type="hidden" class="hidden" name="UpdateAttach" value="1" />
- </td>
- </tr>
+ <& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $Ticket &>
+ <tr><td colspan="2"><& /Ticket/Elements/EditCustomFields, TicketObj => $Ticket &></td></tr>
</table>
-<& /Ticket/Elements/EditCustomFields, TicketObj => $Ticket &>
<& /Elements/MessageBox,
Name => "UpdateContent",
QuoteTransaction => $ARGS{QuoteTransaction}
diff --git a/rt/share/html/SelfService/index.html b/rt/share/html/SelfService/index.html
index f57554aab..29accf551 100755
--- a/rt/share/html/SelfService/index.html
+++ b/rt/share/html/SelfService/index.html
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -48,6 +48,8 @@
<& /SelfService/Elements/Header, Title => loc('Open tickets') &>
<& /SelfService/Elements/MyRequests,
%ARGS,
+ status => [ RT::Queue->ActiveStatusArray() ],
+ friendly_status => loc('open'),
BaseURL => RT->Config->Get('WebPath') ."/SelfService/?",
Page => $Page,
&>
generated by cgit v1.2.1 (git 2.18.0) at 2025-08-10 12:33:56 +0000