diff options
Diffstat (limited to 'rt/share/html/REST/1.0/Forms/ticket')
-rwxr-xr-x | rt/share/html/REST/1.0/Forms/ticket/attachments | 135 | ||||
-rwxr-xr-x | rt/share/html/REST/1.0/Forms/ticket/comment | 152 | ||||
-rwxr-xr-x | rt/share/html/REST/1.0/Forms/ticket/default | 447 | ||||
-rwxr-xr-x | rt/share/html/REST/1.0/Forms/ticket/history | 205 | ||||
-rwxr-xr-x | rt/share/html/REST/1.0/Forms/ticket/links | 172 | ||||
-rwxr-xr-x | rt/share/html/REST/1.0/Forms/ticket/merge | 96 | ||||
-rwxr-xr-x | rt/share/html/REST/1.0/Forms/ticket/take | 135 |
7 files changed, 1342 insertions, 0 deletions
diff --git a/rt/share/html/REST/1.0/Forms/ticket/attachments b/rt/share/html/REST/1.0/Forms/ticket/attachments new file mode 100755 index 000000000..33dd888fc --- /dev/null +++ b/rt/share/html/REST/1.0/Forms/ticket/attachments @@ -0,0 +1,135 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +%# REST/1.0/Forms/ticket/attachments +%# +<%ARGS> +$id +$args => undef +</%ARGS> +<%INIT> +my @data; +my ($c, $o, $k, $e) = ("", [], {}, ""); +my $ticket = new RT::Ticket $session{CurrentUser}; + +$ticket->Load($id); +unless ($ticket->Id) { + return [ "# Ticket $id does not exist.", [], {}, 1 ]; +} + +my @arglist = split('/', $args || ''); +my ($aid, $content); + +if ( defined $arglist[1] && $arglist[1] eq 'content') { + $aid = $arglist[0]; + $content = 1; +} else { + $aid = $args; + $content = 0; +} + +if ($aid) { + unless ($aid =~ /^\d+$/) { + return [ "# Invalid attachment id: $aid", [], {}, 1 ]; + } + my $attachment = new RT::Attachment $session{CurrentUser}; + $attachment->Load($aid); + unless ($attachment->Id eq $aid) { + return [ "# Invalid attachment id: $aid", [], {}, 1 ]; + } + if ($content) { + $c = $attachment->OriginalContent; + # if we're sending a binary attachment (and only the attachment) + # flag it so bin/rt knows to special case it + if ($attachment->ContentType !~ /^text\//) { + $r->content_type($attachment->ContentType); + } + } else { + my @data; + push @data, [ id => $attachment->Id ]; + push @data, [ Subject => $attachment->Subject ]; + push @data, [ Creator => $attachment->Creator ]; + push @data, [ Created => $attachment->Created ]; + push @data, [ Transaction => $attachment->TransactionId ]; + push @data, [ Parent => $attachment->Parent ]; + push @data, [ MessageId => $attachment->MessageId ]; + push @data, [ Filename => $attachment->Filename ]; + push @data, [ ContentType => $attachment->ContentType ]; + push @data, [ ContentEncoding => $attachment->ContentEncoding ]; + push @data, [ Headers => $attachment->Headers ]; + push @data, [ Content => $attachment->Content ]; + + my %k = map {@$_} @data; + $o = [ map {$_->[0]} @data ]; + $k = \%k; + } + +} +else { + my @attachments; + my $transactions = $ticket->Transactions; + while (my $t = $transactions->Next) { + my $attachments = $t->Attachments; + while (my $a = $attachments->Next) { + my $size = length($a->Content || ''); + if ($size > 1024) { $size = int($size/102.4)/10 . "k" } + else { $size .= "b" } + push @attachments, $a->Id.": ".($a->Filename || '(Unnamed)')." (".$a->ContentType . " / ".$size.")"; + } + } + + if (@attachments) { + $o = [ "id", "Attachments" ]; + $k = { + id => "ticket/".$ticket->Id."/attachments", + Attachments => \@attachments + }; + } +} + +return [ $c, $o, $k, $e ]; +</%INIT> diff --git a/rt/share/html/REST/1.0/Forms/ticket/comment b/rt/share/html/REST/1.0/Forms/ticket/comment new file mode 100755 index 000000000..a7d59edc0 --- /dev/null +++ b/rt/share/html/REST/1.0/Forms/ticket/comment @@ -0,0 +1,152 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +%# REST/1.0/Forms/ticket/comment +%# +<%ARGS> +$id +%changes +</%ARGS> +<%INIT> +use MIME::Entity; +use LWP::MediaTypes; +use RT::Interface::REST; +use File::Temp qw(tempfile); + +$RT::Logger->debug("Got ticket id=$id for comment"); +$RT::Logger->debug("Got args @{[keys(%changes)]}."); + +my $ticket = new RT::Ticket $session{CurrentUser}; +my ($c, $o, $k, $e) = ("", [], {}, 0); + +# http://.../REST/1.0/ticket/1/comment +$ticket->Load($id); +if (!$ticket->Id) { + $e = 1; + $c = "# Ticket $id does not exist."; + goto OUTPUT; +} + +my $action; +($action = $changes{Action}) =~ s/^(.)(.*)$/\U$1\L$2\E/; +unless ($action =~ /^(?:Comment|Correspond)$/) { + $e = 1; + $c = "# Invalid action: `$action'."; + goto OUTPUT; +} + +my $text = $changes{Text}; +my @atts = @{ vsplit($changes{Attachment}) }; + +if (!$changes{Text} && @atts == 0) { + $e = 1; + $c = "# Empty comment with no attachments submitted."; + goto OUTPUT; +} + +my $cgi = $m->cgi_object; +my $ent = MIME::Entity->build(Type => "multipart/mixed"); +$ent->attach(Data => $changes{Text}) if $changes{Text}; + +my $i = 1; +foreach my $att (@atts) { + local $/=undef; + my $file = $att; + $file =~ s#^.*[\\/]##; + + my $fh = $cgi->upload("attachment_$i"); + if ($fh) { + my $buf; + my ($w, $tmp) = tempfile(); + my $info = $cgi->uploadInfo($fh); + + while (sysread($fh, $buf, 8192)) { + syswrite($w, $buf); + } + + $ent->attach( + Path => $tmp, + Type => $info->{'Content-Type'} || guess_media_type($tmp), + Filename => $file, + Disposition => "attachment" + ); + } + else { + $e = 1; + $c = "# No attachment for $att."; + goto OUTPUT; + } + + $i++; +} + +unless ($ticket->CurrentUserHasRight('ModifyTicket') || + ($action eq "Comment" && + $ticket->CurrentUserHasRight("CommentOnTicket")) || + ($action eq "Correspond" && + $ticket->CurrentUserHasRight("ReplyToTicket"))) +{ + $e = 1; + $c = "# You are not allowed to $action on ticket $id."; + goto OUTPUT; +} + +my $cc = join ", ", @{ vsplit($changes{Cc}) }; +my $bcc = join ", ", @{ vsplit($changes{Bcc}) }; +my ($n, $s) = $ticket->$action(MIMEObj => $ent, + CcMessageTo => $cc, + BccMessageTo => $bcc, + TimeTaken => $changes{TimeWorked} || 0); +$c = "# ".$s; +if ($changes{Status}) { + my ($status_n, $status_s) = $ticket->SetStatus($changes{'Status'} ); + $c .= "\n# ".$status_s; +} + +OUTPUT: +return [ $c, $o, $k, $e ]; +</%INIT> diff --git a/rt/share/html/REST/1.0/Forms/ticket/default b/rt/share/html/REST/1.0/Forms/ticket/default new file mode 100755 index 000000000..b82cb5ed6 --- /dev/null +++ b/rt/share/html/REST/1.0/Forms/ticket/default @@ -0,0 +1,447 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +%# REST/1.0/Forms/ticket/default +%# +<%ARGS> +$id +$changes => {} +$fields => undef +$args => undef +</%ARGS> +<%INIT> +use MIME::Entity; +use RT::Interface::REST; + +my $cf_spec = RT::Interface::REST->custom_field_spec(1); + +my @comments; +my ($c, $o, $k, $e) = ("", [], {}, 0); +my %data = %$changes; +my $ticket = new RT::Ticket $session{CurrentUser}; +my @dates = qw(Created Starts Started Due Resolved Told LastUpdated); +my @people = qw(Requestors Cc AdminCc); +my @create = qw(Queue Requestor Subject Cc AdminCc Owner Status Priority + InitialPriority FinalPriority TimeEstimated TimeWorked + TimeLeft Starts Started Due Resolved); +my @simple = qw(Subject Status Priority Disabled TimeEstimated TimeWorked + TimeLeft InitialPriority FinalPriority); +my %dates = map {lc $_ => $_} @dates; +my %people = map {lc $_ => $_} @people; +my %create = map {lc $_ => $_} @create; +my %simple = map {lc $_ => $_} @simple; + +# Are we dealing with an existing ticket? +if ($id ne 'new') { + $ticket->Load($id); + if (!$ticket->Id) { + return [ "# Ticket $id does not exist.", [], {}, 1 ]; + } + elsif (!$ticket->CurrentUserHasRight('ShowTicket') || + (%data && !$ticket->CurrentUserHasRight('ModifyTicket'))) + { + my $act = %data ? "modify" : "display"; + return [ "# You are not allowed to $act ticket $id.", [], {}, 1 ]; + } +} +else { + if (!keys(%data)) { + # GET ticket/new: Return a suitable default form. + # We get defaults from queue/1 (XXX: What if it isn't there?). + my $due = new RT::Date $session{CurrentUser}; + my $queue = new RT::Queue $session{CurrentUser}; + my $starts = new RT::Date $session{CurrentUser}; + $queue->Load(1); + $due->SetToNow; + $due->AddDays($queue->DefaultDueIn) if $queue->DefaultDueIn; + $starts->SetToNow; + + return [ + "# Required: id, Queue", + [ qw(id Queue Requestor Subject Cc AdminCc Owner Status Priority + InitialPriority FinalPriority TimeEstimated Starts Due Text) ], + { + id => "ticket/new", + Queue => $queue->Name, + Requestor => $session{CurrentUser}->Name, + Subject => "", + Cc => [], + AdminCc => [], + Owner => "", + Status => "new", + Priority => $queue->InitialPriority, + InitialPriority => $queue->InitialPriority, + FinalPriority => $queue->FinalPriority, + TimeEstimated => 0, + Starts => $starts->ISO, + Due => $due->ISO, + Text => "", + }, + 0 + ]; + } + else { + # We'll create a new ticket, and fall through to set fields that + # can't be set in the call to Create(). + my (%v, $text); + + foreach my $k (keys %data) { + # flexibly parse any dates + if ($dates{lc $k}) { + my $time = new RT::Date $session{CurrentUser}; + $time->Set(Format => 'unknown', Value => $data{$k}); + $data{$k} = $time->ISO; + } + + if (exists $create{lc $k}) { + $v{$create{lc $k}} = delete $data{$k}; + } + # Set custom field + elsif ($k =~ /^$cf_spec/) { + my $cf = RT::CustomField->new( $RT::SystemUser ); + my $cfk = $1 || $2; + unless($cf->LoadByName( Name => $cfk )) { + push @comments, "# Invalid custom field name ($cfk)"; + delete $data{$k}; + next; + } + $v{"CustomField-".$cf->Id()} = delete $data{$k}; + } + elsif (lc $k eq 'text') { + $text = delete $data{$k}; + } + } + + # people fields allow multiple values + $v{$_} = vsplit($v{$_}) foreach ( grep $create{lc $_}, @people ); + + if ($text) { + $v{MIMEObj} = + MIME::Entity->build( + From => $session{CurrentUser}->EmailAddress, + Subject => $v{Subject}, + Data => $text + ); + } + + my($tid,$trid,$terr) = $ticket->Create(%v); + unless ($tid) { + push(@comments, "# Could not create ticket."); + push(@comments, "# " . $terr); + goto DONE; + } + + delete $data{id}; + $id = $ticket->Id; + push(@comments, "# Ticket $id created."); + # see if the hash is empty + goto DONE if ! keys(%data); + } +} + +# Now we know we're dealing with an existing ticket. +if (!keys(%data)) { + my ($time, $key, $val, @data); + + push @data, [ id => "ticket/".$ticket->Id ]; + push @data, [ Queue => $ticket->QueueObj->Name ] + if (!%$fields || exists $fields->{lc 'Queue'}); + push @data, [ Owner => $ticket->OwnerObj->Name ] + if (!%$fields || exists $fields->{lc 'Owner'}); + push @data, [ Creator => $ticket->CreatorObj->Name ] + if (!%$fields || exists $fields->{lc 'Creator'}); + + foreach (qw(Subject Status Priority InitialPriority FinalPriority)) { + next unless (!%$fields || (exists $fields->{lc $_})); + push @data, [$_ => $ticket->$_ ]; + } + + foreach $key (@people) { + next unless (!%$fields || (exists $fields->{lc $key})); + push @data, [ $key => [ $ticket->$key->MemberEmailAddresses ] ]; + } + + $time = new RT::Date ($session{CurrentUser}); + foreach $key (@dates) { + next unless (!%$fields || (exists $fields->{lc $key})); + $time->Set(Format => 'sql', Value => $ticket->$key); + push @data, [ $key => $time->AsString ]; + } + + $time = new RT::Date ($session{CurrentUser}); + foreach $key (qw(TimeEstimated TimeWorked TimeLeft)) { + next unless (!%$fields || (exists $fields->{lc $key})); + $val = $ticket->$key || 0; + $val = "$val minutes" if $val; + push @data, [ $key => $val ]; + } + + # Display custom fields + my $CustomFields = $ticket->CustomFields; + while (my $cf = $CustomFields->Next()) { + next unless !%$fields + || exists $fields->{"cf.{".lc($cf->Name)."}"} + || exists $fields->{"cf-".lc $cf->Name}; + + my $vals = $ticket->CustomFieldValues($cf->Id()); + my @out = (); + if ( $cf->SingleValue ) { + my $v = $vals->Next; + push @out, $v->Content if $v; + } + else { + while (my $v = $vals->Next()) { + my $content = $v->Content; + $content =~ s/'/\\'/g; + if ( $v->Content =~ /,/ ) { + push @out, q{'} . $content . q{'}; + } + else { + push @out, $content; + } + } + } + push @data, [ ('CF.{' . $cf->Name . '}') => join ',', @out ]; + } + + my %k = map {@$_} @data; + $o = [ map {$_->[0]} @data ]; + $k = \%k; +} +else { + my ($get, $set, $key, $val, $n, $s); + + foreach $key (keys %data) { + $val = $data{$key}; + $key = lc $key; + $n = 1; + + if (ref $val eq 'ARRAY') { + unless ($key =~ /^(?:Requestors|Cc|AdminCc)$/i) { + $n = 0; + $s = "$key may have only one value."; + goto SET; + } + } + + if ($key =~ /^queue$/i) { + next if $val eq $ticket->QueueObj->Name; + ($n, $s) = $ticket->SetQueue($val); + } + elsif ($key =~ /^owner$/i) { + next if $val eq $ticket->OwnerObj->Name; + ($n, $s) = $ticket->SetOwner($val); + } + elsif (exists $simple{$key}) { + $key = $simple{$key}; + $set = "Set$key"; + + next if (($val eq $ticket->$key)|| ($ticket->$key =~ /^\d+$/ && $val == $ticket->$key)); + ($n, $s) = $ticket->$set("$val"); + } + elsif (exists $dates{$key}) { + $key = $dates{$key}; + + # We try to detect whether it should update a field by checking + # whether its current value equals the entered value. Since the + # LastUpdated field is automatically updated as other columns are + # changed, it is not properly skipped. Users cannot update this + # field anyway. + next if $key eq 'LastUpdated'; + + $set = "Set$key"; + + my $time = new RT::Date $session{CurrentUser}; + $time->Set(Format => 'sql', Value => $ticket->$key); + next if ($val =~ /^not set$/i || $val eq $time->AsString); + + $time->Set(Format => 'unknown', Value => $val); + ($n, $s) = $ticket->$set($time->ISO); + } + elsif (exists $people{$key}) { + $key = $people{$key}; + my ($p, @msgs); + + my %new = map {$_=>1} @{ vsplit($val) }; + my %old = map {$_=>1} $ticket->$key->MemberEmailAddresses; + my $type = $key eq 'Requestors' ? 'Requestor' : $key; + + foreach $p (keys %old) { + unless (exists $new{$p}) { + ($s, $n) = $ticket->DeleteWatcher(Type => $type, + Email => $p); + push @msgs, [ $s, $n ]; + } + } + foreach $p (keys %new) { + # XXX: This is a stupid test. + unless ($p =~ /^[\w.+-]+\@([\w.-]+\.)*\w+.?$/) { + $s = 0; + $n = "$p is not a valid email address."; + push @msgs, [ $s, $n ]; + next; + } + unless ($ticket->IsWatcher(Type => $type, Email => $p)) { + ($s, $n) = $ticket->AddWatcher(Type => $type, + Email => $p); + push @msgs, [ $s, $n ]; + } + } + + $n = 1; + if (@msgs = grep {$_->[0] == 0} @msgs) { + $n = 0; + $s = join "\n", map {"# ".$_->[1]} @msgs; + $s =~ s/^# //; + } + } + # Set custom field + elsif ($key =~ /^$cf_spec/) { + my $cf = RT::CustomField->new( $RT::SystemUser ); + $key = $1 || $2; + if (not $cf->LoadByName( Name => $key )) { + $n = 0; + $s = "Unknown custom field."; + } + else { + my $vals = $ticket->CustomFieldValues($cf->id); + + if ( $cf->SingleValue ) { + my $old = $vals->Next; + if ( $old ) { + if ( $val ne $old->Content ) { + $old->Delete; + ($n, $s) = $ticket->AddCustomFieldValue( + Field => $cf, Value => $val ); + $s =~ s/^# // if defined $s; + } + } + else { + ($n, $s) = $ticket->AddCustomFieldValue( + Field => $cf, Value => $val ); + $s =~ s/^# // if defined $s; + } + } + else { + my @new; + my ( $a, $b ) = split /,/, $val, 2; + while ($a) { + no warnings 'uninitialized'; + if ( $a =~ /^'/ ) { + my $s = $a; + while ( $a !~ /'$/ || ( $a !~ /(\\\\)+'$/ + && $a =~ /(\\)+'$/ ) ) { + ( $a, $b ) = split /,/, $b, 2; + $s .= ',' . $a; + } + $s =~ s/^'//; + $s =~ s/'$//; + $s =~ s/\\'/'/g; + push @new, $s; + } + elsif ( $a =~ /^q{/ ) { + my $s = $a; + while ( $a !~ /}$/ ) { + ( $a, $b ) = split /,/, $b, 2; + $s .= ',' . $a; + } + $s =~ s/^q{//; + $s =~ s/}//; + push @new, $s; + } + else { + push @new, $a; + } + ( $a, $b ) = split /,/, $b, 2; + } + + my %new; + $new{$_}++ for @new; + + while (my $v = $vals->Next()) { + my $c = $v->Content; + if ( $new{$c} ) { + $new{$c}--; + } + else { + $v->Delete(); + } + } + for ( @new ) { + while ( $new{$_} && $new{$_}-- ) { + ($n, $s) = $ticket->AddCustomFieldValue( + Field => $cf, Value => $_ ); + $s =~ s/^# // if defined $s; + } + } + } + } + } + elsif ($key ne 'id' && $key ne 'type' && $key ne 'creator') { + $n = 0; + $s = "Unknown field."; + } + + SET: + if ($n == 0) { + $e = 1; + push @comments, "# $key: $s"; + unless (@$o) { + # move id forward + @$o = ("id", grep { $_ ne 'id' } keys %$changes); + $k = $changes; + } + } + } + push(@comments, "# Ticket ".$ticket->id." updated.") unless $n == 0; +} + +DONE: +$c ||= join("\n", @comments) if @comments; +return [$c, $o, $k, $e]; + +</%INIT> diff --git a/rt/share/html/REST/1.0/Forms/ticket/history b/rt/share/html/REST/1.0/Forms/ticket/history new file mode 100755 index 000000000..4f14f4299 --- /dev/null +++ b/rt/share/html/REST/1.0/Forms/ticket/history @@ -0,0 +1,205 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +%# REST/1.0/Forms/ticket/history +%# +<%ARGS> +$id +$args => undef +$format => undef +$fields => undef +</%ARGS> +<%INIT> +my $ticket = new RT::Ticket $session{CurrentUser}; +my ($c, $o, $k, $e) = ("", [], {}, ""); + +$ticket->Load($id); +unless ($ticket->Id) { + return [ "# Ticket $id does not exist.", [], {}, 1 ]; +} + +my $trans = $ticket->Transactions(); +my $total = $trans->Count(); + +if ( $args ) { + chomp $args; +} +else { + $args = ''; +} + +my @arglist = split('/', $args ); +my ($type, $tid); +if (defined $arglist[0] && $arglist[0] eq 'type') { + $type = $arglist[1]; +} elsif ( defined $arglist[0] && $arglist[0] eq 'id') { + $tid = $arglist[1]; +} else { + $type = $args; +} + +if ($type) { + # Create, Set, Status, Correspond, Comment, Give, Steal, Take, Told + # CustomField, AddLink, DeleteLink, AddWatcher, DelWatcher + if ($args =~ /^links?$/) { + $trans->Limit(FIELD => 'Type', OPERATOR => 'LIKE', VALUE => '%Link'); + } + elsif ($args =~ /^watchers?$/) { + $trans->Limit(FIELD => 'Type', OPERATOR => 'LIKE', VALUE => '%Watcher'); + } + else { + $trans->Limit(FIELD => 'Type', OPERATOR => '=', VALUE => $type); + } +} elsif ($tid) { + $trans->Limit(FIELD => 'Id', OPERATOR => '=', VALUE => $tid); +} + +if ($tid) { + my @data; + my $t = new RT::Transaction $session{CurrentUser}; + + # this paragraph limits the transaction ID query to transactions on this ticket. + # Otherwise you can query any transaction from any ticket, which makes no sense. + my $Transactions = $ticket->Transactions; + my $tok=0; + while (my $T = $Transactions->Next()) { + $tok=1 if ($T->Id == $tid) + } + if ($tok) { + $t->Load($tid); + } else { + return [ "# Transaction $tid is not related to Ticket $id", [], {}, 1 ]; + } + + push @data, [ id => $t->Id ]; + push @data, [ Ticket => $t->Ticket ] + if (!%$fields || exists $fields->{lc 'Ticket'}); + push @data, [ TimeTaken => $t->TimeTaken ] + if (!%$fields || exists $fields->{lc 'TimeTaken'}); + push @data, [ Type => $t->Type ] + if (!%$fields || exists $fields->{lc 'Type'}); + push @data, [ Field => $t->Field ] + if (!%$fields || exists $fields->{lc 'Field'}); + push @data, [ OldValue => $t->OldValue ] + if (!%$fields || exists $fields->{lc 'OldValue'}); + push @data, [ NewValue => $t->NewValue ] + if (!%$fields || exists $fields->{lc 'NewValue'}); + push @data, [ Data => $t->Data ] + if (!%$fields || exists $fields->{lc 'Data'}); + push @data, [ Description => $t->Description ] + if (!%$fields || exists $fields->{lc 'Description'}); + push @data, [ Content => $t->Content ] + if (!%$fields || exists $fields->{lc 'Content'}); + + + if (!%$fields || exists $fields->{lc 'Content'}) { + my $creator = new RT::User $session{CurrentUser}; + $creator->Load($t->Creator); + push @data, [ Creator => $creator->Name ]; + } + push @data, [ Created => $t->Created ] + if (!%$fields || exists $fields->{lc 'Created'}); + + if (!%$fields || exists $fields->{lc 'Attachments'}) { + my $attachlist; + my $attachments = $t->Attachments; + while (my $a = $attachments->Next) { + my $size = length($a->Content||''); + if ($size > 1024) { $size = int($size/102.4)/10 . "k" } + else { $size .= "b" } + $attachlist .= "\n" . $a->Id.": ".($a->Filename || "untitled")." (".$size.")"; + } + + push @data, [Attachments => $attachlist]; + } + + my %k = map {@$_} @data; + $o = [ map {$_->[0]} @data ]; + $k = \%k; + +} else { + my (@data, $tids); + $format ||= "s"; + $format = "l" if (%$fields); + + while (my $t = $trans->Next) { + my $tid = $t->Id; + + if ($format eq "l") { + $tids .= "," if $tids; + $tids .= $tid; + } else { + push @$o, $tid; + $k->{$tid} = $t->Description; + } + } + + if ($format eq "l") { + my @tid; + push @tid, "ticket/$id/history/id/$tids"; + my $fieldstring; + foreach my $key (keys %$fields) { + $fieldstring .= "," if $fieldstring; + $fieldstring .= $key; + } + my ($content, $forms); + $m->subexec("/REST/1.0/show", + id => \@tid, + format => $format, + fields => $fieldstring); + return [ $c, $o, $k, $e ]; + } +} + +if (!$c) { + my $sub = $trans->Count(); + $c = "# $sub/$total ($args/total)"; +} + +return [ $c, $o, $k, $e ]; + +</%INIT> diff --git a/rt/share/html/REST/1.0/Forms/ticket/links b/rt/share/html/REST/1.0/Forms/ticket/links new file mode 100755 index 000000000..783ac7339 --- /dev/null +++ b/rt/share/html/REST/1.0/Forms/ticket/links @@ -0,0 +1,172 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +%# REST/1.0/Forms/ticket/links +%# +<%ARGS> +$id +$format => 's' +$changes => undef +</%ARGS> +<%INIT> +my @data; +my $ticket = new RT::Ticket $session{CurrentUser}; + +$ticket->Load($id); +if (!$ticket->Id) { + return [ "# Ticket $id does not exist.", [], {}, 1 ]; +} + +my ($c, $o, $k, $e) = ("", [], {}, 0); +my @fields = qw(DependsOn DependedOnBy RefersTo ReferredToBy Members MemberOf); +my %fields = map { lc $_ => $_ } @fields; + +my %lfields = ( + Members => { Type => 'MemberOf', Mode => 'Base' }, + ReferredToBy => { Type => 'RefersTo', Mode => 'Base' }, + DependedOnBy => { Type => 'DependsOn', Mode => 'Base' }, + MemberOf => { Type => 'MemberOf', Mode => 'Target' }, + RefersTo => { Type => 'RefersTo', Mode => 'Target' }, + DependsOn => { Type => 'DependsOn', Mode => 'Target' }, +); + +if ($changes) { + my ($get, $set, $key, $val, $n, $s); + my %data = %$changes; + my @comments; + + foreach $key (keys %data) { + $val = $data{$key}; + $key = lc $key; + $n = 1; + + if (exists $fields{$key}) { + $key = $fields{$key}; + + my %old; + my $field = $lfields{$key}->{Mode}; + while (my $link = $ticket->$key->Next) { + $old{$link->$field} = 1; + } + + my %new; + foreach my $nkey (@{vsplit($val)}) { + if ($nkey =~ /^\d+$/) { + my $uri = new RT::URI $session{CurrentUser}; + my $tick = new RT::Ticket $session{CurrentUser}; + $tick->Load($nkey); + if ($tick->Id) { + $nkey = $uri->FromObject($tick); + } + else { + $n = 0; + $s = "Ticket $nkey does not exist."; + goto SET; + } + } + $new{$nkey} = 1; + } + + foreach my $u (keys %old) { + if (exists $new{$u}) { + delete $new{$u}; + } + else { + my $type = $lfields{$key}->{Type}; + my $mode = $lfields{$key}->{Mode}; + ($n, $s) = $ticket->DeleteLink(Type => $type, $mode => $u); + goto SET; + } + } + foreach my $u (keys %new) { + my $type = $lfields{$key}->{Type}; + my $mode = $lfields{$key}->{Mode}; + ($n, $s) = $ticket->AddLink(Type => $type, $mode => $u); + goto SET; + } + } + elsif ($key ne 'id' && $key ne 'type') { + $n = 0; + $s = "Unknown field: $key"; + } + + SET: + if ($n == 0) { + $e = 1; + push @comments, "# $key: $s"; + unless (@$o) { + @$o = ("id", @fields); + %$k = %data; + } + } + } + + push(@comments, "# Links for ticket $id updated.") unless @comments; + $c = join("\n", @comments) if @comments; +} +else { + my @data; + + push @data, [ id => "ticket/".$ticket->Id."/links" ]; + foreach my $key (@fields) { + my @val; + + my $field = $lfields{$key}->{Mode}; + while (my $link = $ticket->$key->Next) { + push @val, $link->$field; + } + push(@val, "") if (@val == 0 && defined $format && $format eq 'l'); + push @data, [ $key => [ @val ] ] if @val; + } + + my %k = map {@$_} @data; + $o = [ map {$_->[0]} @data ]; + $k = \%k; +} + +return [ $c, $o, $k, $e ]; +</%INIT> diff --git a/rt/share/html/REST/1.0/Forms/ticket/merge b/rt/share/html/REST/1.0/Forms/ticket/merge new file mode 100755 index 000000000..3d9181921 --- /dev/null +++ b/rt/share/html/REST/1.0/Forms/ticket/merge @@ -0,0 +1,96 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +%# REST/1.0/Forms/ticket/merge +%# +<%ARGS> +$id +$args +</%ARGS> +<%INIT> +use RT::Interface::REST; + +my $into = $args; + +my $ticket = new RT::Ticket $session{CurrentUser}; +my $ticket_into = new RT::Ticket $session{CurrentUser}; +my ($c, $o, $k, $e) = ("", [], {}, 0); + +# http://.../REST/1.0/ticket/1/merge/6 (merges ticket 1 into ticket 6) + +$ticket->Load($id); +if (!$ticket->Id) { + $e = 1; + $c = "# Ticket $id does not exist."; + goto OUTPUT; +} +$ticket_into->Load($into); +if (!$ticket_into->Id) { + $e = 1; + $c = "# Ticket $into does not exist."; + goto OUTPUT; +} + +if (!$ticket->CurrentUserHasRight('ModifyTicket')) { + $e = 1; + $c = "# You are not allowed to modify ticket $id."; + goto OUTPUT; +} + +my ($n, $s) = $ticket->MergeInto($into); + +if ($n == 0) { + $e = 1; + $c = "# Could not complete the merge."; +} +else { + $c = "# Merge completed."; +} + +OUTPUT: +return [ $c, $o, $k, $e ]; +</%INIT> diff --git a/rt/share/html/REST/1.0/Forms/ticket/take b/rt/share/html/REST/1.0/Forms/ticket/take new file mode 100755 index 000000000..0b886b010 --- /dev/null +++ b/rt/share/html/REST/1.0/Forms/ticket/take @@ -0,0 +1,135 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +%# REST/1.0/Forms/ticket/take +%# +<%ARGS> +$id +%changes +</%ARGS> +<%INIT> +use RT::Interface::REST; + +my $ticket = new RT::Ticket $session{CurrentUser}; +my ($c, $o, $k, $e) = ("", [], {}, 0); + +# http://.../REST/1.0/ticket/1/take +$ticket->Load( $id ); +unless ( $ticket->Id ) { + $e = 1; + $c = "# Ticket $id does not exist."; + goto OUTPUT; +} + +my $action; + +my @comments; + +($action = $changes{Action}) =~ s/^(.)(.*)$/\U$1\L$2\E/; +unless ($action =~ /^(?:Take|Steal|Untake)$/) { + $e = 1; + $c = "# Invalid action: `$action'."; + goto OUTPUT; +} + +my ($status, $msg) = $ticket->$action(); +$c = "# $msg"; +$e = 1 unless $status; +goto OUTPUT; + +#unless ($ticket->CurrentUserHasRight('ModifyTicket') || +# ( ($action eq "Take" || $action eq 'Untake') && +# $ticket->CurrentUserHasRight("TakeTicket")) || +# ($action eq "Steal" && +# $ticket->CurrentUserHasRight("StealTicket"))) +#{ +# $e = 1; +# $c = "# You are not allowed to $action ticket $id."; +# goto OUTPUT; +#} + +#if ( keys %changes ) { +#} +#else { +# # process the form data structure +# my ($key, $val); +# +# foreach $key (keys %data) { +# $val = $data{$key}; +# +# if ($key =~ /^force$/i) { +# if ($val !~ /^(?:0|1)$/) { +# push(@comments, "# invalid value for 'force': $val"); +# goto DONE; +# } +# my ($ret_id, $msg); +# +# ### take +# if ($val == 0) { +# ($ret_id, $msg) = $ticket->Take; +# if (!$ret_id) { +# push(@comments, "# Couldn't take ticket $id: $msg"); +# goto DONE; +# } +# push(@comments, "# Ticket $id taken."); +# } +# ### steal +# else { +# ($ret_id, $msg) = $ticket->Steal; +# if (!$ret_id) { +# push(@comments, "# Couldn't steal ticket $id: $msg"); +# goto DONE; +# } +# push(@comments, "# Ticket $id stolen."); +# } +# } +# } +#} + +OUTPUT: +return [ $c, $o, $k, $e ]; +</%INIT> |