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-%# BEGIN BPS TAGGED BLOCK {{{
-%#
-%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-%# <jesse@bestpractical.com>
-%#
-%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
-%# LICENSE:
-%#
-%# This work is made available to you under the terms of Version 2 of
-%# the GNU General Public License. A copy of that license should have
-%# been provided with this software, but in any event can be snarfed
-%# from www.gnu.org.
-%#
-%# This work is distributed in the hope that it will be useful, but
-%# WITHOUT ANY WARRANTY; without even the implied warranty of
-%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-%# General Public License for more details.
-%#
-%# You should have received a copy of the GNU General Public License
-%# along with this program; if not, write to the Free Software
-%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-%# 02110-1301 or visit their web page on the internet at
-%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
-%# CONTRIBUTION SUBMISSION POLICY:
-%#
-%# (The following paragraph is not intended to limit the rights granted
-%# to you to modify and distribute this software under the terms of
-%# the GNU General Public License and is only of importance to you if
-%# you choose to contribute your changes and enhancements to the
-%# community by submitting them to Best Practical Solutions, LLC.)
-%#
-%# By intentionally submitting any modifications, corrections or
-%# derivatives to this work, or any other work intended for use with
-%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-%# you are the copyright holder for those contributions and you grant
-%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-%# royalty-free, perpetual, license to use, copy, create derivative
-%# works based on those contributions, and sublicense and distribute
-%# those contributions and any derivatives thereof.
-%#
-%# END BPS TAGGED BLOCK }}}
-%# REST/1.0/Forms/ticket/default
-%#
-<%ARGS>
-$id
-$changes => {}
-$fields => undef
-$args => undef
-</%ARGS>
-<%INIT>
-use MIME::Entity;
-use RT::Interface::REST;
-
-my $cf_spec = RT::Interface::REST->custom_field_spec(1);
-
-my @comments;
-my ($c, $o, $k, $e) = ("", [], {}, 0);
-my %data = %$changes;
-my $ticket = new RT::Ticket $session{CurrentUser};
-my @dates = qw(Created Starts Started Due Resolved Told LastUpdated);
-my @people = qw(Requestors Cc AdminCc);
-my @create = qw(Queue Requestor Subject Cc AdminCc Owner Status Priority
- InitialPriority FinalPriority TimeEstimated TimeWorked
- TimeLeft Starts Started Due Resolved);
-my @simple = qw(Subject Status Priority Disabled TimeEstimated TimeWorked
- TimeLeft InitialPriority FinalPriority);
-my %dates = map {lc $_ => $_} @dates;
-my %people = map {lc $_ => $_} @people;
-my %create = map {lc $_ => $_} @create;
-my %simple = map {lc $_ => $_} @simple;
-
-# Are we dealing with an existing ticket?
-if ($id ne 'new') {
- $ticket->Load($id);
- if (!$ticket->Id) {
- return [ "# Ticket $id does not exist.", [], {}, 1 ];
- }
- elsif (!$ticket->CurrentUserHasRight('ShowTicket') ||
- (%data && !$ticket->CurrentUserHasRight('ModifyTicket')))
- {
- my $act = %data ? "modify" : "display";
- return [ "# You are not allowed to $act ticket $id.", [], {}, 1 ];
- }
-}
-else {
- if (!keys(%data)) {
- # GET ticket/new: Return a suitable default form.
- # We get defaults from queue/1 (XXX: What if it isn't there?).
- my $due = new RT::Date $session{CurrentUser};
- my $queue = new RT::Queue $session{CurrentUser};
- my $starts = new RT::Date $session{CurrentUser};
- $queue->Load(1);
- $due->SetToNow;
- $due->AddDays($queue->DefaultDueIn) if $queue->DefaultDueIn;
- $starts->SetToNow;
-
- return [
- "# Required: id, Queue",
- [ qw(id Queue Requestor Subject Cc AdminCc Owner Status Priority
- InitialPriority FinalPriority TimeEstimated Starts Due Text) ],
- {
- id => "ticket/new",
- Queue => $queue->Name,
- Requestor => $session{CurrentUser}->Name,
- Subject => "",
- Cc => [],
- AdminCc => [],
- Owner => "",
- Status => "new",
- Priority => $queue->InitialPriority,
- InitialPriority => $queue->InitialPriority,
- FinalPriority => $queue->FinalPriority,
- TimeEstimated => 0,
- Starts => $starts->ISO,
- Due => $due->ISO,
- Text => "",
- },
- 0
- ];
- }
- else {
- # We'll create a new ticket, and fall through to set fields that
- # can't be set in the call to Create().
- my (%v, $text);
-
- foreach my $k (keys %data) {
- # flexibly parse any dates
- if ($dates{lc $k}) {
- my $time = new RT::Date $session{CurrentUser};
- $time->Set(Format => 'unknown', Value => $data{$k});
- $data{$k} = $time->ISO;
- }
-
- if (exists $create{lc $k}) {
- $v{$create{lc $k}} = delete $data{$k};
- }
- # Set custom field
- elsif ($k =~ /^$cf_spec/) {
- my $cf = RT::CustomField->new( $RT::SystemUser );
- my $cfk = $1 || $2;
- unless($cf->LoadByName( Name => $cfk )) {
- push @comments, "# Invalid custom field name ($cfk)";
- delete $data{$k};
- next;
- }
- $v{"CustomField-".$cf->Id()} = delete $data{$k};
- }
- elsif (lc $k eq 'text') {
- $text = delete $data{$k};
- }
- }
-
- # people fields allow multiple values
- $v{$_} = vsplit($v{$_}) foreach ( grep $create{lc $_}, @people );
-
- if ($text) {
- $v{MIMEObj} =
- MIME::Entity->build(
- From => $session{CurrentUser}->EmailAddress,
- Subject => $v{Subject},
- Data => $text
- );
- }
-
- my($tid,$trid,$terr) = $ticket->Create(%v);
- unless ($tid) {
- push(@comments, "# Could not create ticket.");
- push(@comments, "# " . $terr);
- goto DONE;
- }
-
- delete $data{id};
- $id = $ticket->Id;
- push(@comments, "# Ticket $id created.");
- # see if the hash is empty
- goto DONE if ! keys(%data);
- }
-}
-
-# Now we know we're dealing with an existing ticket.
-if (!keys(%data)) {
- my ($time, $key, $val, @data);
-
- push @data, [ id => "ticket/".$ticket->Id ];
- push @data, [ Queue => $ticket->QueueObj->Name ]
- if (!%$fields || exists $fields->{lc 'Queue'});
- push @data, [ Owner => $ticket->OwnerObj->Name ]
- if (!%$fields || exists $fields->{lc 'Owner'});
- push @data, [ Creator => $ticket->CreatorObj->Name ]
- if (!%$fields || exists $fields->{lc 'Creator'});
-
- foreach (qw(Subject Status Priority InitialPriority FinalPriority)) {
- next unless (!%$fields || (exists $fields->{lc $_}));
- push @data, [$_ => $ticket->$_ ];
- }
-
- foreach $key (@people) {
- next unless (!%$fields || (exists $fields->{lc $key}));
- push @data, [ $key => [ $ticket->$key->MemberEmailAddresses ] ];
- }
-
- $time = new RT::Date ($session{CurrentUser});
- foreach $key (@dates) {
- next unless (!%$fields || (exists $fields->{lc $key}));
- $time->Set(Format => 'sql', Value => $ticket->$key);
- push @data, [ $key => $time->AsString ];
- }
-
- $time = new RT::Date ($session{CurrentUser});
- foreach $key (qw(TimeEstimated TimeWorked TimeLeft)) {
- next unless (!%$fields || (exists $fields->{lc $key}));
- $val = $ticket->$key || 0;
- $val = "$val minutes" if $val;
- push @data, [ $key => $val ];
- }
-
- # Display custom fields
- my $CustomFields = $ticket->CustomFields;
- while (my $cf = $CustomFields->Next()) {
- next unless !%$fields
- || exists $fields->{"cf.{".lc($cf->Name)."}"}
- || exists $fields->{"cf-".lc $cf->Name};
-
- my $vals = $ticket->CustomFieldValues($cf->Id());
- my @out = ();
- if ( $cf->SingleValue ) {
- my $v = $vals->Next;
- push @out, $v->Content if $v;
- }
- else {
- while (my $v = $vals->Next()) {
- my $content = $v->Content;
- $content =~ s/'/\\'/g;
- if ( $v->Content =~ /,/ ) {
- push @out, q{'} . $content . q{'};
- }
- else {
- push @out, $content;
- }
- }
- }
- push @data, [ ('CF.{' . $cf->Name . '}') => join ',', @out ];
- }
-
- my %k = map {@$_} @data;
- $o = [ map {$_->[0]} @data ];
- $k = \%k;
-}
-else {
- my ($get, $set, $key, $val, $n, $s);
-
- foreach $key (keys %data) {
- $val = $data{$key};
- $key = lc $key;
- $n = 1;
-
- if (ref $val eq 'ARRAY') {
- unless ($key =~ /^(?:Requestors|Cc|AdminCc)$/i) {
- $n = 0;
- $s = "$key may have only one value.";
- goto SET;
- }
- }
-
- if ($key =~ /^queue$/i) {
- next if $val eq $ticket->QueueObj->Name;
- ($n, $s) = $ticket->SetQueue($val);
- }
- elsif ($key =~ /^owner$/i) {
- next if $val eq $ticket->OwnerObj->Name;
- ($n, $s) = $ticket->SetOwner($val);
- }
- elsif (exists $simple{$key}) {
- $key = $simple{$key};
- $set = "Set$key";
-
- next if (($val eq $ticket->$key)|| ($ticket->$key =~ /^\d+$/ && $val == $ticket->$key));
- ($n, $s) = $ticket->$set("$val");
- }
- elsif (exists $dates{$key}) {
- $key = $dates{$key};
-
- # We try to detect whether it should update a field by checking
- # whether its current value equals the entered value. Since the
- # LastUpdated field is automatically updated as other columns are
- # changed, it is not properly skipped. Users cannot update this
- # field anyway.
- next if $key eq 'LastUpdated';
-
- $set = "Set$key";
-
- my $time = new RT::Date $session{CurrentUser};
- $time->Set(Format => 'sql', Value => $ticket->$key);
- next if ($val =~ /^not set$/i || $val eq $time->AsString);
-
- $time->Set(Format => 'unknown', Value => $val);
- ($n, $s) = $ticket->$set($time->ISO);
- }
- elsif (exists $people{$key}) {
- $key = $people{$key};
- my ($p, @msgs);
-
- my %new = map {$_=>1} @{ vsplit($val) };
- my %old = map {$_=>1} $ticket->$key->MemberEmailAddresses;
- my $type = $key eq 'Requestors' ? 'Requestor' : $key;
-
- foreach $p (keys %old) {
- unless (exists $new{$p}) {
- ($s, $n) = $ticket->DeleteWatcher(Type => $type,
- Email => $p);
- push @msgs, [ $s, $n ];
- }
- }
- foreach $p (keys %new) {
- # XXX: This is a stupid test.
- unless ($p =~ /^[\w.+-]+\@([\w.-]+\.)*\w+.?$/) {
- $s = 0;
- $n = "$p is not a valid email address.";
- push @msgs, [ $s, $n ];
- next;
- }
- unless ($ticket->IsWatcher(Type => $type, Email => $p)) {
- ($s, $n) = $ticket->AddWatcher(Type => $type,
- Email => $p);
- push @msgs, [ $s, $n ];
- }
- }
-
- $n = 1;
- if (@msgs = grep {$_->[0] == 0} @msgs) {
- $n = 0;
- $s = join "\n", map {"# ".$_->[1]} @msgs;
- $s =~ s/^# //;
- }
- }
- # Set custom field
- elsif ($key =~ /^$cf_spec/) {
- my $cf = RT::CustomField->new( $RT::SystemUser );
- $key = $1 || $2;
- if (not $cf->LoadByName( Name => $key )) {
- $n = 0;
- $s = "Unknown custom field.";
- }
- else {
- my $vals = $ticket->CustomFieldValues($cf->id);
-
- if ( $cf->SingleValue ) {
- my $old = $vals->Next;
- if ( $old ) {
- if ( $val ne $old->Content ) {
- $old->Delete;
- ($n, $s) = $ticket->AddCustomFieldValue(
- Field => $cf, Value => $val );
- $s =~ s/^# // if defined $s;
- }
- }
- else {
- ($n, $s) = $ticket->AddCustomFieldValue(
- Field => $cf, Value => $val );
- $s =~ s/^# // if defined $s;
- }
- }
- else {
- my @new;
- my ( $a, $b ) = split /,/, $val, 2;
- while ($a) {
- no warnings 'uninitialized';
- if ( $a =~ /^'/ ) {
- my $s = $a;
- while ( $a !~ /'$/ || ( $a !~ /(\\\\)+'$/
- && $a =~ /(\\)+'$/ ) ) {
- ( $a, $b ) = split /,/, $b, 2;
- $s .= ',' . $a;
- }
- $s =~ s/^'//;
- $s =~ s/'$//;
- $s =~ s/\\'/'/g;
- push @new, $s;
- }
- elsif ( $a =~ /^q{/ ) {
- my $s = $a;
- while ( $a !~ /}$/ ) {
- ( $a, $b ) = split /,/, $b, 2;
- $s .= ',' . $a;
- }
- $s =~ s/^q{//;
- $s =~ s/}//;
- push @new, $s;
- }
- else {
- push @new, $a;
- }
- ( $a, $b ) = split /,/, $b, 2;
- }
-
- my %new;
- $new{$_}++ for @new;
-
- while (my $v = $vals->Next()) {
- my $c = $v->Content;
- if ( $new{$c} ) {
- $new{$c}--;
- }
- else {
- $v->Delete();
- }
- }
- for ( @new ) {
- while ( $new{$_} && $new{$_}-- ) {
- ($n, $s) = $ticket->AddCustomFieldValue(
- Field => $cf, Value => $_ );
- $s =~ s/^# // if defined $s;
- }
- }
- }
- }
- }
- elsif ($key ne 'id' && $key ne 'type' && $key ne 'creator') {
- $n = 0;
- $s = "Unknown field.";
- }
-
- SET:
- if ($n == 0) {
- $e = 1;
- push @comments, "# $key: $s";
- unless (@$o) {
- # move id forward
- @$o = ("id", grep { $_ ne 'id' } keys %$changes);
- $k = $changes;
- }
- }
- }
- push(@comments, "# Ticket ".$ticket->id." updated.") unless $n == 0;
-}
-
-DONE:
-$c ||= join("\n", @comments) if @comments;
-return [$c, $o, $k, $e];
-
-</%INIT>
generated by cgit v1.2.1 (git 2.18.0) at 2025-06-13 11:38:35 +0000