diff options
Diffstat (limited to 'rt/lib/RT/Action/EscalatePriority.pm')
| -rw-r--r-- | rt/lib/RT/Action/EscalatePriority.pm | 7 |
1 files changed, 4 insertions, 3 deletions
diff --git a/rt/lib/RT/Action/EscalatePriority.pm b/rt/lib/RT/Action/EscalatePriority.pm index 7ed63ae01..e24e0541a 100644 --- a/rt/lib/RT/Action/EscalatePriority.pm +++ b/rt/lib/RT/Action/EscalatePriority.pm @@ -27,9 +27,10 @@ =head1 DESCRIPTION -EscalatePriority is a ScripAction which is NOT intended to be called per -transaction. It's intended to be called by an RT escalation daemon. -(The daemon is called escalator). +EscalatePriority is a ScripAction which is NOT intended to be called +per transaction. It's intended to be called by an RT escalation tool. +One such tool is called rt-crontool and is located in $RTHOME/bin (see +C<rt-crontool -h> for more details) EsclatePriority uses the following formula to change a ticket's priority: |