diff options
Diffstat (limited to 'rt/lib/RT/Action/CreateTickets.pm')
| -rw-r--r-- | rt/lib/RT/Action/CreateTickets.pm | 265 |
1 files changed, 18 insertions, 247 deletions
diff --git a/rt/lib/RT/Action/CreateTickets.pm b/rt/lib/RT/Action/CreateTickets.pm index 40d18d3..4883ae3 100644 --- a/rt/lib/RT/Action/CreateTickets.pm +++ b/rt/lib/RT/Action/CreateTickets.pm @@ -1,8 +1,8 @@ # BEGIN BPS TAGGED BLOCK {{{ # # COPYRIGHT: -# -# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +# +# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC # <jesse@bestpractical.com> # # (Except where explicitly superseded by other copyright notices) @@ -45,13 +45,12 @@ # those contributions and any derivatives thereof. # # END BPS TAGGED BLOCK }}} + package RT::Action::CreateTickets; -require RT::Action::Generic; +use base 'RT::Action'; use strict; use warnings; -use vars qw/@ISA/; -@ISA = qw(RT::Action::Generic); use MIME::Entity; @@ -106,10 +105,12 @@ of perl inside the Text::Template using {} delimiters, but that such sections absolutely can not span a ===Create-Ticket boundary. After each ticket is created, it's stuffed into a hash called %Tickets -so as to be available during the creation of other tickets during the same -ScripAction. The hash is prepopulated with the ticket which triggered the -ScripAction as $Tickets{'TOP'}; you can also access that ticket using the -shorthand TOP. +so as to be available during the creation of other tickets during the +same ScripAction, using the key 'create-identifier', where +C<identifier> is the id you put after C<===Create-Ticket:>. The hash +is prepopulated with the ticket which triggered the ScripAction as +$Tickets{'TOP'}; you can also access that ticket using the shorthand +TOP. A simple example: @@ -164,8 +165,9 @@ A convoluted example ENDOFCONTENT ===Create-Ticket: two Subject: Manager approval + Type: approval Depended-On-By: TOP - Refers-On: {$Tickets{"approval"}->Id} + Refers-To: {$Tickets{"create-approval"}->Id} Queue: ___Approvals Content-Type: text/plain Content: @@ -236,236 +238,6 @@ Refers-To, RefersTo, refersto, refers-to and r-e-f-er-s-tO will all be treated as the same thing. -=begin testing - -ok (require RT::Action::CreateTickets); -use_ok(RT::Scrip); -use_ok(RT::Template); -use_ok(RT::ScripAction); -use_ok(RT::ScripCondition); -use_ok(RT::Ticket); - -my $approvalsq = RT::Queue->new($RT::SystemUser); -$approvalsq->Create(Name => 'Approvals'); -ok ($approvalsq->Id, "Created Approvals test queue"); - - -my $approvals = -'===Create-Ticket: approval -Queue: ___Approvals -Type: approval -AdminCc: {join ("\nAdminCc: ",@admins) } -Depended-On-By: {$Tickets{"TOP"}->Id} -Refers-To: TOP -Subject: Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject} -Due: {time + 86400} -Content-Type: text/plain -Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}: {$Tickets{"TOP"}->Subject} -Blah -Blah -ENDOFCONTENT -===Create-Ticket: two -Subject: Manager approval. -Depended-On-By: approval -Queue: ___Approvals -Content-Type: text/plain -Content: -Your minion approved ticket {$Tickets{"TOP"}->Id}. you ok with that? -ENDOFCONTENT -'; - -ok ($approvals =~ /Content/, "Read in the approvals template"); - -my $apptemp = RT::Template->new($RT::SystemUser); -$apptemp->Create( Content => $approvals, Name => "Approvals", Queue => "0"); - -ok ($apptemp->Id); - -my $q = RT::Queue->new($RT::SystemUser); -$q->Create(Name => 'WorkflowTest'); -ok ($q->Id, "Created workflow test queue"); - -my $scrip = RT::Scrip->new($RT::SystemUser); -my ($sval, $smsg) =$scrip->Create( ScripCondition => 'On Transaction', - ScripAction => 'Create Tickets', - Template => 'Approvals', - Queue => $q->Id); -ok ($sval, $smsg); -ok ($scrip->Id, "Created the scrip"); -ok ($scrip->TemplateObj->Id, "Created the scrip template"); -ok ($scrip->ConditionObj->Id, "Created the scrip condition"); -ok ($scrip->ActionObj->Id, "Created the scrip action"); - -my $t = RT::Ticket->new($RT::SystemUser); -my($tid, $ttrans, $tmsg) = $t->Create(Subject => "Sample workflow test", - Owner => "root", - Queue => $q->Id); - -ok ($tid,$tmsg); - -my $deps = $t->DependsOn; -is ($deps->Count, 1, "The ticket we created depends on one other ticket"); -my $dependson= $deps->First->TargetObj; -ok ($dependson->Id, "It depends on a real ticket"); -unlike ($dependson->Subject, qr/{/, "The subject doesn't have braces in it. that means we're interpreting expressions"); -is ($t->ReferredToBy->Count,1, "It's only referred to by one other ticket"); -is ($t->ReferredToBy->First->BaseObj->Id,$t->DependsOn->First->TargetObj->Id, "The same ticket that depends on it refers to it."); -use RT::Action::CreateTickets; -my $action = RT::Action::CreateTickets->new( CurrentUser => $RT::SystemUser);; - -# comma-delimited templates -my $commas = <<"EOF"; -id,Queue,Subject,Owner,Content -ticket1,General,"foo, bar",root,blah -ticket2,General,foo bar,root,blah -ticket3,General,foo' bar,root,blah'boo -ticket4,General,foo' bar,,blah'boo -EOF - - -# Comma delimited templates with missing data -my $sparse_commas = <<"EOF"; -id,Queue,Subject,Owner,Requestor -ticket14,General,,,bobby -ticket15,General,,,tommy -ticket16,General,,suzie,tommy -ticket17,General,Foo "bar" baz,suzie,tommy -ticket18,General,'Foo "bar" baz',suzie,tommy -ticket19,General,'Foo bar' baz,suzie,tommy -EOF - - -# tab-delimited templates -my $tabs = <<"EOF"; -id\tQueue\tSubject\tOwner\tContent -ticket10\tGeneral\t"foo' bar"\troot\tblah' -ticket11\tGeneral\tfoo, bar\troot\tblah -ticket12\tGeneral\tfoo' bar\troot\tblah'boo -ticket13\tGeneral\tfoo' bar\t\tblah'boo -EOF - -my %expected; - -$expected{ticket1} = <<EOF; -Queue: General -Subject: foo, bar -Owner: root -Content: blah -ENDOFCONTENT -EOF - -$expected{ticket2} = <<EOF; -Queue: General -Subject: foo bar -Owner: root -Content: blah -ENDOFCONTENT -EOF - -$expected{ticket3} = <<EOF; -Queue: General -Subject: foo' bar -Owner: root -Content: blah'boo -ENDOFCONTENT -EOF - -$expected{ticket4} = <<EOF; -Queue: General -Subject: foo' bar -Owner: -Content: blah'boo -ENDOFCONTENT -EOF - -$expected{ticket10} = <<EOF; -Queue: General -Subject: foo' bar -Owner: root -Content: blah' -ENDOFCONTENT -EOF - -$expected{ticket11} = <<EOF; -Queue: General -Subject: foo, bar -Owner: root -Content: blah -ENDOFCONTENT -EOF - -$expected{ticket12} = <<EOF; -Queue: General -Subject: foo' bar -Owner: root -Content: blah'boo -ENDOFCONTENT -EOF - -$expected{ticket13} = <<EOF; -Queue: General -Subject: foo' bar -Owner: -Content: blah'boo -ENDOFCONTENT -EOF - - -$expected{'ticket14'} = <<EOF; -Queue: General -Subject: -Owner: -Requestor: bobby -EOF -$expected{'ticket15'} = <<EOF; -Queue: General -Subject: -Owner: -Requestor: tommy -EOF -$expected{'ticket16'} = <<EOF; -Queue: General -Subject: -Owner: suzie -Requestor: tommy -EOF -$expected{'ticket17'} = <<EOF; -Queue: General -Subject: Foo "bar" baz -Owner: suzie -Requestor: tommy -EOF -$expected{'ticket18'} = <<EOF; -Queue: General -Subject: Foo "bar" baz -Owner: suzie -Requestor: tommy -EOF -$expected{'ticket19'} = <<EOF; -Queue: General -Subject: 'Foo bar' baz -Owner: suzie -Requestor: tommy -EOF - - - - -$action->Parse(Content =>$commas); -$action->Parse(Content =>$sparse_commas); -$action->Parse(Content => $tabs); - -my %got; -foreach (@{ $action->{'create_tickets'} }) { - $got{$_} = $action->{'templates'}->{$_}; -} - -foreach my $id ( sort keys %expected ) { - ok(exists($got{"create-$id"}), "template exists for $id"); - is($got{"create-$id"}, $expected{$id}, "template is correct for $id"); -} - -=end testing =head1 AUTHOR @@ -541,16 +313,16 @@ sub Prepare { my $self = shift; unless ( $self->TemplateObj ) { - $RT::Logger->warning("No template object handed to $self\n"); + $RT::Logger->warning("No template object handed to $self"); } unless ( $self->TransactionObj ) { - $RT::Logger->warning("No transaction object handed to $self\n"); + $RT::Logger->warning("No transaction object handed to $self"); } unless ( $self->TicketObj ) { - $RT::Logger->warning("No ticket object handed to $self\n"); + $RT::Logger->warning("No ticket object handed to $self"); } @@ -575,7 +347,6 @@ sub CreateByTemplate { my @results; # XXX: cargo cult programming that works. i'll be back. - use bytes; local %T::Tickets = %T::Tickets; local $T::TOP = $T::TOP; @@ -637,7 +408,6 @@ sub UpdateByTemplate { my $top = shift; # XXX: cargo cult programming that works. i'll be back. - use bytes; my @results; local %T::Tickets = %T::Tickets; @@ -894,7 +664,7 @@ sub ParseLines { } ); - $RT::Logger->debug("Workflow: yielding\n$content"); + $RT::Logger->debug("Workflow: yielding $content"); if ($err) { $RT::Logger->error( "Ticket creation failed: " . $err ); @@ -990,6 +760,7 @@ sub ParseLines { TimeLeft => $args{'timeleft'}, InitialPriority => $args{'initialpriority'} || 0, FinalPriority => $args{'finalpriority'} || 0, + SquelchMailTo => $args{'squelchmailto'}, Type => $args{'type'}, ); @@ -1223,7 +994,7 @@ sub GetUpdateTemplate { my $mode = $LINKTYPEMAP{$type}->{Mode}; my $method = $LINKTYPEMAP{$type}->{Type}; - my $links; + my $links = ''; while ( my $link = $t->$method->Next ) { $links .= ", " if $links; |