diff options
Diffstat (limited to 'rt/html/Ticket')
37 files changed, 3054 insertions, 0 deletions
diff --git a/rt/html/Ticket/Attachment/dhandler b/rt/html/Ticket/Attachment/dhandler new file mode 100644 index 0000000..ba82b5f --- /dev/null +++ b/rt/html/Ticket/Attachment/dhandler @@ -0,0 +1,70 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<%perl> + my ($ticket, $trans,$attach, $filename); + my $arg = $m->dhandler_arg; # get rest of path + if ($arg =~ '^(\d+)/(\d+)') { + $trans = $1; + $attach = $2; + } + else { + Abort("Corrupted attachment URL."); + } + my $AttachmentObj = new RT::Attachment($session{'CurrentUser'}); + $AttachmentObj->Load($attach) || Abort("Attachment '$attach' could not be loaded"); + + + unless ($AttachmentObj->id) { + Abort("Bad attachment id. Couldn't find attachment '$attach'\n"); + } + unless ($AttachmentObj->TransactionId() == $trans ) { + Abort("Bad transaction number for attachment. $trans should be".$AttachmentObj->TransactionId() ."\n"); + + } + + my $content_type = $AttachmentObj->ContentType || 'text/plain'; + + unless ($RT::TrustHTMLAttachments) { + $content_type = 'text/plain' if ($content_type =~ /^text\/html/i); + } + + if (my $enc = $AttachmentObj->OriginalEncoding) { + # normalize Encode.pm convention with IANA ones + $enc = 'big5' if $enc eq 'big5-eten'; + $enc = 'utf-8' if $enc eq 'utf8'; + $content_type .= ";charset=$enc"; + } + + # unless ($RT::TrustMIMEAttachments) { + # $content_type = 'application/octet-stream'; + # } + + $r->content_type( $content_type ); + $m->clear_buffer(); + $m->out($AttachmentObj->OriginalContent); + $m->abort; +</%perl> +<%attr> +AutoFlush => 0 +</%attr> diff --git a/rt/html/Ticket/Create.html b/rt/html/Ticket/Create.html new file mode 100644 index 0000000..435447a --- /dev/null +++ b/rt/html/Ticket/Create.html @@ -0,0 +1,266 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => loc("Create a new ticket") &> +<& /Elements/Tabs, + current_toptab => "Ticket/Create.html", + Title => loc("Create a new ticket") &> +<FORM ACTION="<%$RT::WebPath%>/Ticket/Create.html" METHOD="POST" ENCTYPE="multipart/form-data"> +<INPUT TYPE=HIDDEN Name="id" VALUE="new"> +<A NAME="top"> + + +[<a class="currenttab"><&|/l&>Show basics</&></a>] [<A HREF="#detail"><&|/l&>Show details</&></a>] +<BR> +<& /Elements/TitleBoxStart, contentbg => "#cccccc", title => loc("Create a new ticket") &> +<TABLE border=0 cellpadding=0 cellspacing=0> +<TR><TD class=label><&|/l&>Queue</&>:</TD> +<TD class=value><% $QueueObj->Name %> +<INPUT TYPE=HIDDEN NAME=Queue Value="<%$QueueObj->Name%>"> +</TD> +<TD class=label><&|/l&>Status</&>: +</TD> +<TD class=value> +<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new' &> +</TD> +<TD class=label> +<&|/l&>Owner</&>: +</TD> +<TD class=value> +<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||undef &> +</TD> +</TR> +<TR> +<TD class=label> +<&|/l&>Requestors</&>: +</TD> +<TD class=value COLSPAN=5> +<INPUT Name="Requestors" Value="<% ($ARGS{Requestors}) || $session{CurrentUser}->EmailAddress %>" SIZE=40> +</TD> +</TR> +<TR> +<TD class=labeltop> +<&|/l&>Cc</&>: +</TD> +<TD class=value COLSPAN=5> +<INPUT NAME="Cc" SIZE=40 VALUE="<% $ARGS{Cc} %>"><BR> +<i><font size=-2> +<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)</&></font></i> +</TD> +</TR> +<TR> +<TD class=labeltop> +<&|/l&>Admin Cc</&>: +</TD> +<TD class=value COLSPAN=5> +<INPUT NAME="AdminCc" SIZE=40 VALUE="<% $ARGS{AdminCc} %>"><BR> +<i><font size=-2> +<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <b>will</b> receive future updates.)</&></font></i> +</TD> +</TR> +<TR> +<TD class=label> +<&|/l&>Subject</&>: +</TD> +<TD class=value COLSPAN=5> +<INPUT Name="Subject" SIZE=60 MAXSIZE=100 value="<%$ARGS{Subject} || ''%>"> +</TD> +</TR> +<TR> +<TD COLSPAN=6> +<& /Ticket/Elements/EditCustomFields, QueueObj => $QueueObj &> +</TD> +</TR> +<TR> +% if (exists $session{'Attachments'}) { +<TD class=label> +<&|/l&>Attached file</&>: +</TD> +<TD COLSPAN=5> +<&|/l&>Check box to delete</&><BR> +% foreach my $attach_name (keys %{$session{'Attachments'}}) { +<input type="checkbox" name="DeleteAttach-<%$attach_name%>"><%$attach_name%><BR> +% } # end of foreach +</TD> +</TR> +<TR> +% } # end of if +<TD> +<&|/l&>Attach file</&>: +</TD> +<TD class=value COLSPAN=5> +<INPUT TYPE=FILE NAME="Attach"> +<INPUT TYPE=SUBMIT NAME="AddMoreAttach" VALUE="<&|/l&>Add More Files</&>"> +</TD> +</TR> +<TR> +<TD COLSPAN=6> +<&|/l&>Describe the issue below</&>:<br> +% if (exists $ARGS{Content}) { +<& /Elements/MessageBox, Default => $ARGS{Content} &> +% } else { +<& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &> +%} + +<BR> +</TD> +</TR> +<TR> +<TD ALIGN=RIGHT COLSPAN=2> +</TD> +</TR> +</TABLE> +<& /Elements/TitleBoxEnd &> +<& /Elements/Submit, Label => loc("Create")&> + +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> + +<A NAME="detail"> + [<A HREF="#top"><&|/l&>Show basics</&></a>] [<a class="currenttab"><&|/l&>Show details</&></a>] +<BR> +<TABLE WIDTH="100%" BORDER=0> +<TR> +<TD WIDTH="50%" VALIGN=TOP> + + <& /Elements/TitleBoxStart, title => loc('The Basics'), + title_class=> 'inverse', + color => "#993333" &> +<TABLE BORDER=0> +<TR><TD ALIGN=RIGHT><&|/l&>Priority</&>:</TD><TD><input size=3 name="InitialPriority" value="<% $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority %>"></TD></TR> +<TR><TD ALIGN=RIGHT><&|/l&>Final Priority</&>:</TD><TD><input size=3 name="FinalPriority" value="<% $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority %>"></TD></TR> +<TR><TD ALIGN=RIGHT><&|/l&>Time Worked</&>:</TD><TD><input size=3 name="TimeWorked" value="<% $ARGS{TimeWorked} %>"></TD></TR> +<TR><TD ALIGN=RIGHT><&|/l&>Time Left</&>:</TD><TD><input size=3 name="TimeLeft" value="<% $ARGS{TimeLeft} %>"></TD></TR> +</TABLE> +<& /Elements/TitleBoxEnd &> +<br> +<& /Elements/TitleBoxStart, title => loc("Dates"), + title_class=> 'inverse', + color => "#663366" &> + +<TABLE BORDER=0> +<TR><TD ALIGN=RIGHT><&|/l&>Starts</&>:</TD><TD><input size=10 name="Starts" value="<% $ARGS{Starts} %>"></TD></TR> +<TR><TD ALIGN=RIGHT><&|/l&>Due</&>:</TD><TD><input size=10 name="Due" value="<% +$ARGS{Due}%>"></TD></TR> +</TABLE> +<& /Elements/TitleBoxEnd &> +<BR> +</TD> + +<TD VALIGN="TOP"> +<& /Elements/TitleBoxStart, title => loc('Relationships'), + title_class=> 'inverse', + titleright => '', color=> "#336633" &> + +<i><&|/l&>(Enter ticket ids or URLs, seperated with spaces)</&></i> +<TABLE BORDER=0> +<TR><TD ALIGN=RIGHT><&|/l&>Depends on</&></TD><TD><input size=10 name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} %>"></TD></TR> +<TR><TD ALIGN=RIGHT><&|/l&>Depended on by</&></TD><TD><input size=10 name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} %>"></TD></TR> +<TR><TD ALIGN=RIGHT><&|/l&>Parents</&></TD><TD><input size=10 name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} %>"></TD></TR> +<TR><TD ALIGN=RIGHT><&|/l&>Children</&></TD><TD><input size=10 name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} %>"></TD></TR> +<TR><TD ALIGN=RIGHT><&|/l&>Refers to</&></TD><TD><input size=10 name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} %>"></TD></TR> +<TR><TD ALIGN=RIGHT><&|/l&>Referred to by</&></TD><TD><input size=10 name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} %>"></TD></TR> + + +</TABLE> +<& /Elements/TitleBoxEnd &> +<BR> + +</TD> +</TR> +</TABLE> +<& /Elements/Submit, Label => loc("Create") &> +</FORM> +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> +<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> + +<%INIT> + + + +my $QueueObj = new RT::Queue($session{'CurrentUser'}); +$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded.")); +my $CFs = $QueueObj->CustomFields(); + +if ($QueueObj->DefaultDueIn) { + my $default_due = RT::Date->new($session{'CurrentUser'}); + $default_due->SetToNow(); + $default_due->AddDays($QueueObj->DefaultDueIn); + $ARGS{'Due'} = $default_due->ISO(); +} + +# {{{ deal with deleting uploaded attachments +foreach my $key (keys %ARGS) { + if ($key =~ m/^DeleteAttach-(.+)$/) { + delete $session{'Attachments'}{$1}; + } + $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; +} + +# {{{ store the uploaded attachment in session +if ($ARGS{'Attach'}) { # attachment? + $session{'Attachments'} = {} unless defined $session{'Attachments'}; + + my $subject = "$ARGS{'Attach'}"; + + # strip leading directories + $subject =~ s#^.*[\\/]##; + + my $attachment = MakeMIMEEntity( + Subject => $subject, + Body => "", + AttachmentFieldName => 'Attach' + ); + + $session{'Attachments'} = { %{$session{'Attachments'} || {}}, + $ARGS{'Attach'} => $attachment }; +} +# }}} + +# delete temporary storage entry to make WebUI clean +unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') { + delete $session{'Attachments'}; +} + + +# }}} + +if ((!exists $ARGS{'AddMoreAttach'}) && ($ARGS{'id'} eq 'new')) { # new ticket? + $m->comp('Display.html', %ARGS); + $m->abort(); +} +</%INIT> + +<%ARGS> +$DependsOn => undef +$DependedOnBy => undef +$MemberOf => undef +$QuoteTransaction => undef +$Queue => undef +</%ARGS> diff --git a/rt/html/Ticket/Display.html b/rt/html/Ticket/Display.html new file mode 100644 index 0000000..276cee6 --- /dev/null +++ b/rt/html/Ticket/Display.html @@ -0,0 +1,118 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, + Title => loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &> +<& /Ticket/Elements/Tabs, + Ticket => $TicketObj, + current_tab => 'Ticket/Display.html?id='.$TicketObj->id, + Title => loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &> + +<& /Elements/ListActions, actions => \@Actions &> + +<& /Ticket/Elements/ShowSummary, Ticket => $TicketObj &> + + +<BR> +<& /Ticket/Elements/ShowHistory , + Ticket => $TicketObj, + Collapsed => $ARGS{'Collapsed'}, + ShowHeaders => $ARGS{'ShowHeaders'} &> + + +<%ARGS> +$id => undef +$Create => undef +$ShowHeaders => undef +$Collapsed => undef +$TicketObj => undef +</%ARGS> + +<%INIT> + my ($linkid, $message, $tid, @Actions); + +unless ($id || $TicketObj) { + Abort('No ticket specified'); +} + +if ($ARGS{'id'} eq 'new') { + # {{{ Create a new ticket + + my $Queue = new RT::Queue($session{'CurrentUser'}); + unless ($Queue->Load($ARGS{'Queue'})) { + Abort('Queue not found'); + } + + unless ($Queue->CurrentUserHasRight('CreateTicket')) { + Abort('You have no permission to create tickets in that queue.'); + } + ($TicketObj, @Actions) = + CreateTicket(Attachments => $session{'Attachments'}, %ARGS); + delete $session{'Attachments'}; + unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { + Abort("No permission to view newly created ticket #".$TicketObj->id."."); + } + # }}} +} else { + if (!$TicketObj) { + + $TicketObj = RT::Ticket->new($session{'CurrentUser'}); + + $TicketObj = LoadTicket($ARGS{'id'}); + unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { + Abort("No permission to view ticket"); + } + } + + if (defined $ARGS{'Action'}) { + if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) { + my $action = $1; + my ($res, $msg)=$TicketObj->$action(); + push(@Actions, $msg); + } + } + + if ( $ARGS{'UpdateContent'} || $session{'Attachments'}) { + $ARGS{'UpdateContent'} =~ s/\r\n/\n/g; + if ( $session{'Attachments'} || + ( $ARGS{'UpdateContent'} ne '' + && $ARGS{'UpdateContent'} ne "-- \n" + . $session{'CurrentUser'}->UserObj->Signature )) { + $ARGS{UpdateAttachments} = $session{'Attachments'}; + ProcessUpdateMessage( ARGSRef => \%ARGS, + Actions => \@Actions, + TicketObj => $TicketObj ); + delete $session{'Attachments'}; + } + } + #Process status updates + my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS, TicketObj=>$TicketObj); + my @results = ProcessTicketLinks( TicketObj => $TicketObj, ARGSRef => \%ARGS); + + push (@Actions, @BasicActions, @results); +} +</%INIT> + + + + diff --git a/rt/html/Ticket/Elements/AddWatchers b/rt/html/Ticket/Elements/AddWatchers new file mode 100644 index 0000000..96dd38f --- /dev/null +++ b/rt/html/Ticket/Elements/AddWatchers @@ -0,0 +1,99 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<BR> +<%$msg%><br> + +<&|/l&>Add new watchers</&>:<br> + +<table> +% if ($Users and $Users->Count) { +<tr><td> +<&|/l&>Type</&> +</td><td> +<&|/l&>Username</&> +</td></tr> +% while (my $u = $Users->Next ) { +<tr><td><&/Elements/SelectWatcherType, Name => "Ticket-AddWatcher-Principal-".$u->PrincipalId &></td><td><%$u->Name%> (<%$u->RealName%>)</td></tr> +% } +% } + +% if ($Groups and $Groups->Count) { +<tr><td> +<&|/l&>Type</&> +</td><td> +<&|/l&>Group</&> +</td></tr> +% while (my $g = $Groups->Next ) { +<tr><td><&/Elements/SelectWatcherType, Name => "Ticket-AddWatcher-Principal-".$g->PrincipalId, Scope => 'queue' &></td><td><%$g->Name%> (<%$g->Description%>)</td></tr> +% } +% } + +<tr><td> +<&|/l&>Type</&> +</td><td> +<&|/l&>Email</&> +</td></tr> +<tr><td> +<&/Elements/SelectWatcherType, Name => "WatcherTypeEmail1" &> +</td><td> +<input name="WatcherAddressEmail1" size=15> +</td></tr> +<tr><td> +<&/Elements/SelectWatcherType, Name => "WatcherTypeEmail2" &> +</td><td> +<input name="WatcherAddressEmail2" size=15> +</td></tr> +<tr><td> +<&/Elements/SelectWatcherType, Name => "WatcherTypeEmail3" &> +</td><td> +<input name="WatcherAddressEmail3" size=15> +</td></tr> +</table> + +<%INIT> +my ($msg, $Users, $Groups); + +if ($UserString) { + $Users = RT::Users->new($session{'CurrentUser'}); + $Users->Limit(FIELD => $UserField, VALUE => $UserString, OPERATOR => $UserOp); + $Users->LimitToPrivileged if $PrivilegedOnly; + } + +if ($GroupString) { + $Groups = RT::Groups->new($session{'CurrentUser'}); + $Groups->Limit(FIELD => 'Domain', OPERATOR => '=', VALUE => 'UserDefined'); + $Groups->Limit(FIELD => $GroupField, VALUE => $GroupString, OPERATOR => $GroupOp); + } + +</%INIT> + +<%ARGS> +$UserField => 'Name' +$UserOp => '=' +$UserString => undef +$GroupField => 'Name' +$GroupOp => '=' +$GroupString => undef +$PrivilegedOnly => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/BulkLinks b/rt/html/Ticket/Elements/BulkLinks new file mode 100644 index 0000000..e6b9cd5 --- /dev/null +++ b/rt/html/Ticket/Elements/BulkLinks @@ -0,0 +1,53 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<TABLE> + <TR> + <TD class="label"><&|/l&>Merge into</&>:</TD> + <TD class="entry"><input name="Ticket-MergeInto"> <i><&|/l&>(only one ticket)</&></i></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Depends on</&>:</TD> + <TD class="entry"><input name="Ticket-DependsOn"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Depended on by</&>:</TD> + <TD class="entry"><input name="DependsOn-Ticket"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Parents</&>:</TD> + <TD class="entry"><input name="Ticket-MemberOf"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Children</&>:</TD> + <TD class="entry"> <input name="MemberOf-Ticket"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Refers to</&>:</TD> + <TD class="entry"><input name="Ticket-RefersTo"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Referred to by</&>:</TD> + <TD class="entry"> <input name="RefersTo-Ticket"></TD> + </TR> +</TABLE> diff --git a/rt/html/Ticket/Elements/EditBasics b/rt/html/Ticket/Elements/EditBasics new file mode 100644 index 0000000..5d66b1f --- /dev/null +++ b/rt/html/Ticket/Elements/EditBasics @@ -0,0 +1,79 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<TABLE> + <TR><td> + <table> + <td class="label"><&|/l&>Subject</&>:</td> + <td class="value"> + <input name=Subject value="<%$TicketObj->Subject|h%>" SIZE=50> + </td> + </table> + </td></TR> + <TR><td> + <table> + <TD> + <& /Elements/ShadedBox, + title => loc('Status'), + content => $SelectStatus &> + </TD> + <TD> + <& /Elements/ShadedBox, + title => loc('Time Worked'), + content => "<input name=TimeWorked value=\"".$TicketObj->TimeWorked."\" SIZE=5>" &> + </TD> + <TD> + <& /Elements/ShadedBox, + title => loc('Time Left'), + content => "<input name=TimeLeft value=\"".$TicketObj->TimeLeft."\" SIZE=5>" +&> + </TD> + <TD> + <& /Elements/ShadedBox, + title => loc('Priority'), + content => "<input name=Priority value=\"".$TicketObj->Priority."\" SIZE=3>" &> + </TD> + <TD> + <& /Elements/ShadedBox, + title => loc('Final Priority'), + content => "<input name=FinalPriority value=\"".$TicketObj->FinalPriority."\" SIZE=3>" &> + </TD> + <TD> + <& /Elements/ShadedBox, + title => loc('Queue'), + content => "$SelectQueue" &> + </TD> + </table> + </td></TR> +</TABLE> + +<%INIT> +#It's hard to do this inline, so we'll preload the html of the selectstatus in here. +my $SelectStatus = $m->scomp("/Elements/SelectStatus", Name => 'Status', Default=> $TicketObj->Status); +my $SelectQueue = $m->scomp("/Elements/SelectQueue", Name => 'Queue', Default =>$TicketObj->QueueObj->Id); + +</%INIT> +<%ARGS> + +$TicketObj => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/EditCustomField b/rt/html/Ticket/Elements/EditCustomField new file mode 100644 index 0000000..1634806 --- /dev/null +++ b/rt/html/Ticket/Elements/EditCustomField @@ -0,0 +1,74 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +% my $Values; +% if ($TicketObj) { +% $Values = $TicketObj->CustomFieldValues($CustomField->id); +% } +% if ($CustomField->Type eq 'FreeformSingle') { + <input name="<%$NamePrefix%><%$CustomField->Id%>-Value" + size="<%$Cols%>" +% if ($TicketObj) { + value="<%$Values->Count ? $Values->First->Content : ''%>" +% } elsif ($Default) { + value="<%$Default ? $Default : ''%>" +% } +> +% } elsif ($CustomField->Type eq 'FreeformMultiple') { +% my $content; +% if ($TicketObj) { +% while (my $value = $Values->Next ) { +% $content .= $value->Content; +% } +% } elsif ($Default) { + value="<%$Default ? $Default : ''%>" +% } +<input type="hidden" name="<%$NamePrefix%><%$CustomField->Id%>-Values-Magic" value="1"> +<textarea cols=<%$Cols%> rows=<%$Rows%> name="<%$NamePrefix%><%$CustomField->Id%>-Values"><%$content%></textarea> +% } elsif ($CustomField->Type =~ /^Select/) { + <input type="hidden" name="<%$NamePrefix%><%$CustomField->Id%>-Values-Magic" value="1"> + <select name="<%$NamePrefix%><%$CustomField->Id%>-Values" + size="<%$Rows%>" + <%$CustomField->Type eq 'SelectMultiple' && 'MULTIPLE'%>> +% my $CustomFieldValues = $CustomField->Values(); +% my $selected; +% while (my $value = $CustomFieldValues->Next) { + <option value="<%$value->Name%>" +% if ($TicketObj) { + <% $Values->HasEntry($value->Name) && ($selected = 1) && 'SELECTED' %> +% } elsif ($Default) { + <% ($Default eq $value->Name) && ($selected = 1) && 'SELECTED' %> +% } + ><% $value->Name%></option> +% } + <option value="" <% !$selected && 'SELECTED' %>><&|/l&>(no value)</&></option> + </select> +% } +<%ARGS> +$TicketObj => undef +$CustomField => undef +$NamePrefix => undef +$Rows => 5 +$Cols=> 15 +$Default => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/EditCustomFields b/rt/html/Ticket/Elements/EditCustomFields new file mode 100644 index 0000000..6b27389 --- /dev/null +++ b/rt/html/Ticket/Elements/EditCustomFields @@ -0,0 +1,74 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<table> +<tr> +<td valign="top" width="50%"> +<table> + +% my @entry_fields; +% my $i; +% my $cfcount = $CustomFields->Count; +% $cfcount++ if ($cfcount % 2) ; # if we have an odd number of +% #custom fields, fudge it so we know where to put in the table break +% while (my $CustomField = $CustomFields->Next()) { +% if ($cfcount == 2 * $i) { +</table> +</td> +<td valign="top" width="50%"> +<table> +% } +% $i++; + <tr> + <td class="labeltop"> + <b><%$CustomField->Name%></b><br> + <i><%$CustomField->FriendlyType%></i> + </td> + <td class="entry"><& EditCustomField, TicketObj => $TicketObj, CustomField => $CustomField, NamePrefix => $NamePrefix &></td> + </tr> +% } +</table> +</td> +</tr> +</table> + +<%INIT> +my $CustomFields; +my $NamePrefix; + +if ($TicketObj) { + $CustomFields = $TicketObj->QueueObj->CustomFields(); + $NamePrefix = "Ticket-".$TicketObj->Id."-CustomField-"; + +} else { + $CustomFields = $QueueObj->CustomFields(); + $NamePrefix = "CustomField-"; +} + + + +</%INIT> +<%ARGS> +$TicketObj => undef +$QueueObj => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/EditDates b/rt/html/Ticket/Elements/EditDates new file mode 100644 index 0000000..1f3bf1b --- /dev/null +++ b/rt/html/Ticket/Elements/EditDates @@ -0,0 +1,53 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<TABLE> + <TR> + <TD class="label"><&|/l&>Starts</&>:</TD> + <TD class="entry"><& /Elements/SelectDate, menu_prefix => 'Starts', current => 0 &> + (<% $TicketObj->StartsObj->AsString %>)</TD> + </TR> + <TR> + <TD class="label"><&|/l&>Started</&>:</TD> + <TD class="entry"><& /Elements/SelectDate, menu_prefix => 'Started', current => 0 &> (<%$TicketObj->StartedObj->AsString %>)</TD> + </TR> + + <TR> + <TD class="label"> + <&|/l&>Last Contact</&>: + </TD> + <TD class="entry"> + <& /Elements/SelectDate, menu_prefix => 'Told', current => 0 &> (<% $TicketObj->ToldObj->AsString %>) + </TD> + </TR> + <TR> + <TD class="label"><&|/l&>Due</&>:</TD> + <TD class="entry"> + <& /Elements/SelectDate, menu_prefix => 'Due', current => 0 &> (<% $TicketObj->DueObj->AsString %>) + </TD> + </TR> +</TABLE> +<%ARGS> +$TicketObj => undef +</%ARGS> + diff --git a/rt/html/Ticket/Elements/EditLinks b/rt/html/Ticket/Elements/EditLinks new file mode 100644 index 0000000..bdb8a6b --- /dev/null +++ b/rt/html/Ticket/Elements/EditLinks @@ -0,0 +1,133 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<TABLE width=100%> + <TR> + <TD VALIGN=TOP WIDTH=50%> + <h3><&|/l&>Current Relationships</&></h3> + +<table> + <tr> + <td></td> + <td><i><&|/l&>(Check box to delete)</&></i></td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Depends on</&>:</td> + <td class="value"> +% while (my $link = $Ticket->DependsOn->Next) { + <INPUT TYPE=CHECKBOX NAME="DeleteLink--<%$link->Type%>-<%$link->Target%>"> + <& ShowLink, URI => $link->TargetURI &><br> +% } + </td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Depended on by</&>:</td> + <td class="value"> +% while (my $link = $Ticket->DependedOnBy->Next) { +% my $member = $link->BaseObj; + <INPUT TYPE=CHECKBOX NAME="DeleteLink-<%$link->Base%>-<%$link->Type%>-"> + <& ShowLink, URI => $link->BaseURI &><br> +% } + </td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Parents</&>:</td> + <td class="value"> +% while (my $link = $Ticket->MemberOf->Next) { + <INPUT TYPE=CHECKBOX NAME="DeleteLink--<%$link->Type%>-<%$link->Target%>"> + <& ShowLink, URI => $link->TargetURI &><br> +% } + </td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Children</&>:</td> + <td class="value"> +% while (my $link = $Ticket->Members->Next) { + <INPUT TYPE=CHECKBOX NAME="DeleteLink-<%$link->Base%>-<%$link->Type%>-"> + <& ShowLink, URI => $link->BaseURI &><br> +% } + </td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Refers to</&>:</td> + <td class="value"> +% while (my $link = $Ticket->RefersTo->Next) { + <INPUT TYPE=CHECKBOX NAME="DeleteLink--<%$link->Type%>-<%$link->Target%>"> + <& ShowLink, URI => $link->TargetURI &><br> +%} + </td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Referred to by</&>:</td> + <td class="value"> +% while (my $link = $Ticket->ReferredToBy->Next) { + <INPUT TYPE=CHECKBOX NAME="DeleteLink-<%$link->Base%>-<%$link->Type%>-"> + <& ShowLink, URI => $link->BaseURI &><br> +% } + </td> + </tr> +</table> + +</TD> +<TD VALIGN=TOP> +<h3><&|/l&>New Relationships</&></h3> +<i><&|/l&>Enter tickets or URIs to link tickets to. Seperate multiple entries with spaces.</&></i><br> +<TABLE> + <TR> + <TD class="label"><&|/l&>Merge into</&>:</TD> + <TD class="entry"><input name="<%$Ticket->Id%>-MergeInto"> <i><&|/l&>(only one ticket)</&></i></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Depends on</&>:</TD> + <TD class="entry"><input name="<%$Ticket->Id%>-DependsOn"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Depended on by</&>:</TD> + <TD class="entry"><input name="DependsOn-<%$Ticket->Id%>"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Parents</&>:</TD> + <TD class="entry"><input name="<%$Ticket->Id%>-MemberOf"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Children</&>:</TD> + <TD class="entry"> <input name="MemberOf-<%$Ticket->Id%>"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Refers to</&>:</TD> + <TD class="entry"><input name="<%$Ticket->Id%>-RefersTo"></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Referred to by</&>:</TD> + <TD class="entry"> <input name="RefersTo-<%$Ticket->Id%>"></TD> + </TR> +</TABLE> +</TD> +</TR> +</TABLE> + + + +<%ARGS> +$Ticket => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/EditPeople b/rt/html/Ticket/Elements/EditPeople new file mode 100644 index 0000000..a1fc011 --- /dev/null +++ b/rt/html/Ticket/Elements/EditPeople @@ -0,0 +1,69 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<TABLE> +<TR> +<TD VALIGN=TOP> + +<h3><&|/l&>New watchers</&></h3> +<&|/l&>Find people whose</&><BR> +<& /Elements/SelectUsers &> +<input type=submit name="OnlySearchForPeople" value="<&|/l&>Go!</&>"> +<BR> +<&|/l&>Find group whose</&><BR> +<& /Elements/SelectGroups &> +<input type=submit name="OnlySearchForGroup" value="<&|/l&>Go!</&>"> + +<& AddWatchers, Ticket => $Ticket, UserString => $UserString, + UserOp => $UserOp, UserField => $UserField, + GroupString => $GroupString, GroupOp => $GroupOp, + GroupField => $GroupField, PrivilegedOnly => $PrivilegedOnly &> +</TD><TD VALIGN=TOP> +<h3><&|/l&>Owner</&></h3> +<&|/l&>Owner</&>: <& /Elements/SelectOwner, Name => 'Owner', QueueObj => $Ticket->QueueObj, TicketObj => $Ticket, Default => $Ticket->OwnerObj->Id &> +<h3><&|/l&>Current watchers</&></h3> +<&|/l&>(Check box to delete)</&><br> + +<&|/l&>Requestors</&>: +<& EditWatchers, TicketObj => $Ticket, Watchers => $Ticket->Requestors &> + +<&|/l&>Cc</&>: +<& EditWatchers, TicketObj => $Ticket, Watchers => $Ticket->Cc &> + +<&|/l&>Administrative Cc</&>: +<& EditWatchers, TicketObj => $Ticket, Watchers => $Ticket->AdminCc &> + +</TD> +</TR> +</TABLE> + +<%ARGS> +$UserField => undef +$UserOp => undef +$UserString => undef +$GroupField => undef +$GroupOp => undef +$GroupString => undef +$PrivilegedOnly => undef +$Ticket => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/EditWatchers b/rt/html/Ticket/Elements/EditWatchers new file mode 100644 index 0000000..145071c --- /dev/null +++ b/rt/html/Ticket/Elements/EditWatchers @@ -0,0 +1,52 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<ul> +%# Print out a placeholder if there are none. +%if ($Members->Count == 0 ) { +<li><i><&|/l&>none</&></i> +% } + + +%while (my $watcher=$Members->Next) { +<li> +<INPUT TYPE=CHECKBOX NAME="Ticket-DelWatcher-Type-<%$Watchers->Type%>-Principal-<%$watcher->MemberId%>" UNCHECKED> +%if ($watcher->MemberObj->IsUser) { +<a href="<%$RT::WebPath%>/Admin/Users/Modify.html?id=<%$watcher->MemberObj->Object->id%>"> +<%$watcher->MemberObj->Object->Name%></a> +%} else { +<a href="<%$RT::WebPath%>/Admin/Groups/Modify.html?id=<%$watcher->MemberObj->Object->id%>"> +<%$watcher->MemberObj->Object->Name%></a> +%} +% } +</ul> +<%INIT> +my $Members = $Watchers->MembersObj; +</%INIT> +<%ARGS> +$TicketObj => undef +$Watchers => undef +</%ARGS> + + + diff --git a/rt/html/Ticket/Elements/ShowAttachments b/rt/html/Ticket/Elements/ShowAttachments new file mode 100644 index 0000000..590a011 --- /dev/null +++ b/rt/html/Ticket/Elements/ShowAttachments @@ -0,0 +1,79 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +% if (keys %documents) { +<& /Elements/TitleBoxStart, title => loc('Attachments'), + title_class=> 'inverse', + color => "#336699" &> + +% foreach my $key (keys %documents) { +% my $fontsize='size="-1"'; + +<%$key%><br> +<ul> +% foreach my $rev (@{$documents{$key}}) { + +<%PERL> +my $size = $rev->ContentLength; + +if ($size) { + if ($size > 1024) { + $size = int($size/102.4)/10 . "k"; + } + else { + $size = $size ."b"; + } + +</%PERL> + +<li><font <%$fontsize%>> + <A HREF="<%$RT::WebPath%>/Ticket/Attachment/<%$rev->TransactionObj->Id%>/<%$rev->Id%>/<%$rev->Filename | u%>"><%$rev->CreatedAsString%> (<% $size %>)</a></font></li> +% } +% $fontsize='size="-2"'; +% } +</ul> + +% } +<& /Elements/TitleBoxEnd &> +<BR> +% } + +<%INIT> +my %documents; +my $transactions = $Ticket->Transactions(); +while (my $trans = $transactions->Next()) { + my $attachments = $trans->Attachments(); + $attachments->Columns( qw( Id Filename ContentType Headers Subject Parent ContentEncoding ContentType TransactionId) ); + $attachments->Limit(FIELD => 'Filename', OPERATOR => 'IS NOT', VALUE => 'NULL', QUOTEVALUE => 0, ENTRYAGGREGATOR => 'AND'); + $attachments->Limit(FIELD => 'Filename', OPERATOR => '!=', VALUE => '', ENTRYAGGREGATOR => 'AND'); + while (my $attach = $attachments->Next()) { + next unless ($attach->Filename()); + # most recent at the top + unshift (@{$documents{$attach->Filename}}, $attach); + } +} +</%INIT> +<%ARGS> +$Ticket => undef +</%ARGS> + diff --git a/rt/html/Ticket/Elements/ShowBasics b/rt/html/Ticket/Elements/ShowBasics new file mode 100644 index 0000000..ad23e8c --- /dev/null +++ b/rt/html/Ticket/Elements/ShowBasics @@ -0,0 +1,54 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<table> + <tr> + <td class="label"><&|/l&>Id</&>:</td> + <td class="value"><%$Ticket->Id %></td> + </tr> + <tr> + <td class="label"><&|/l&>Status</&>:</td> + <td class="value"><&|/l&><% $Ticket->Status%></&></td> + </tr> + <tr> + <td class="label"><&|/l&>Worked</&>:</td> + <td class="value"><&|/l, $TimeWorked &>[_1] min</&></td> + </tr> + <tr> + <td class="label"><&|/l&>Priority</&>:</td> + <td class="value"><%$Ticket->Priority%>/<%$Ticket->FinalPriority %></td> + </tr> + <tr> + <td class="label"><&|/l&>Queue</&>:</td> + <td class="value"><%$Ticket->QueueObj->Name%></td> + </tr> +</table> +<%INIT> +my $TimeWorked = $Ticket->TimeWorked; +if ($Ticket->TimeLeft > 0 ) { + $TimeWorked = $Ticket->TimeWorked."/".$Ticket->TimeLeft; +} +</%INIT> +<%ARGS> +$Ticket => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowCustomFields b/rt/html/Ticket/Elements/ShowCustomFields new file mode 100644 index 0000000..50d28f0 --- /dev/null +++ b/rt/html/Ticket/Elements/ShowCustomFields @@ -0,0 +1,46 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<table> +% my @entry_fields; +% while (my $CustomField = $CustomFields->Next()) { +% my $Values = $Ticket->CustomFieldValues($CustomField->Id); + <tr> + <td class="label"><%$CustomField->Name%>:</td> + <td class="value"> +% while (my $Value = $Values->Next()) { +<%$Value->Content%><br> +% } +% unless ($Values->Count()) { +<i><&|/l&>(no value)</&></i> +% } + </td> + </tr> +% } +</table> +<%INIT> +my $CustomFields = $Ticket->QueueObj->CustomFields(); +</%INIT> +<%ARGS> +$Ticket => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowDates b/rt/html/Ticket/Elements/ShowDates new file mode 100644 index 0000000..b09b4bf --- /dev/null +++ b/rt/html/Ticket/Elements/ShowDates @@ -0,0 +1,63 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK + +<TABLE> + <TR> + <TD class="label"><&|/l&>Created</&>:</TD> + <TD class="value"><% $Ticket->CreatedObj->AsString %></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Starts</&>:</TD> + <TD class="value"><% $Ticket->StartsObj->AsString %></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Started</&>:</TD> + <TD class="value"><% $Ticket->StartedObj->AsString %></TD> + </TR> + <TR> + <TD class="label"><a href="Display.html?id=<%$Ticket->id%>&Action=SetTold"><&|/l&>Last Contact</&></a>:</TD> + <TD class="value"><% $Ticket->ToldObj->AsString %></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Due</&>:</TD> + <TD class="value"><% $Ticket->DueObj->AsString %></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Closed</&>:</TD> + <TD class="value"><% $Ticket->ResolvedObj->AsString %></TD> + </TR> + <TR> + <TD class="label"><&|/l&>Updated</&>:</TD> +% my $UpdatedString = $Ticket->LastUpdated ? (loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $Ticket->LastUpdatedByObj->Name)) : loc("Never"); +% if ($UpdatedLink) { + <TD class="value"><A HREF="#lasttrans"><% $UpdatedString | h %></a></TD> +% } else { + <TD class="value"><% $UpdatedString | h %></TD> +% } + </TR> +</TABLE> +<%ARGS> +$Ticket => undef +$UpdatedLink => 1 +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowDependencies b/rt/html/Ticket/Elements/ShowDependencies new file mode 100644 index 0000000..b7f3968 --- /dev/null +++ b/rt/html/Ticket/Elements/ShowDependencies @@ -0,0 +1,41 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<&|/l&>Depends on</&>:<BR> +% while (my $Link = $Ticket->DependsOn->Next) { +% my $member = $Link->TargetObj; +<a href="<%$RT::WebPath%>/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> +[<%$member->Status%>] + <br> +% } +<&|/l&>Depended on by</&>:<BR> +% while (my $Link = $Ticket->DependedOnBy->Next) { +% my $member = $Link->TargetObj; +<a href="<%$RT::WebPath%>/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> +[<%$member->Status%>] + <br> +% } + +<%ARGS> +$Ticket => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowHistory b/rt/html/Ticket/Elements/ShowHistory new file mode 100644 index 0000000..194be9b --- /dev/null +++ b/rt/html/Ticket/Elements/ShowHistory @@ -0,0 +1,86 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<%perl> + if ($ShowDisplayModes or $ShowTitle) { +my $title; +my $titleright; +if ($ShowTitle) { + $title = loc('History'); +} +else { + $title = ' '; +} +$titleright = loc('Display mode') . ":"; +if ($ShowHeaders && $ShowHeaders == $Ticket->Id ) { + $titleright .= "[<A HREF=\"" . $URIFile . "?id=" + . $Ticket->id . "\">" + . loc("Brief headers") + . "</a>] <b>[" + . loc("Full headers") . "]</b>"; +} +else { + $titleright .= "<b>[" + . loc("Brief headers") + . "]</b> [<A HREF=\"" + . $URIFile + . "?ShowHeaders=" + . $Ticket->Id . "&id=" + . $Ticket->id . "\">" + . loc("Full headers") . "</a>]"; +} +</%perl> +<& /Elements/TitleBoxStart, title => $title, titleright => $titleright, bodyclass=> ''&> +% } + +<TABLE WIDTH=100% CELLSPACING=0 CELLPADDING=2 BORDER=0> +% while (my $Transaction = $Transactions->Next) { +% my $skip = 0; +% $m->comp('/Elements/Callback', _CallbackName => 'SkipTransaction', Transaction => $Transaction, skip => \$skip, %ARGS); +% next if $skip; +% $i++; +% if ($Transactions->IsLast) { + <a name="lasttrans"></a> +% } + <& ShowTransaction, Ticket => $Ticket, Transaction => $Transaction, ShowHeaders => $ShowHeaders, Collapsed => $Collapsed, RowNum => $i, ShowTitleBarCommands => $ShowTitleBarCommands, %ARGS &> +% } +</TABLE> +% if ($ShowDisplayModes or $ShowTitle) { +<& /Elements/TitleBoxEnd &> +% } +<%INIT> + +my $Transactions = $Ticket->Transactions; +my $i; + + +</%INIT> +<%ARGS> +$URIFile => 'Display.html' +$Ticket => undef +$ShowHeaders => undef +$Collapsed => undef +$ShowTitle => 1 +$ShowDisplayModes => 1 +$ShowTitleBarCommands => 1 +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowLink b/rt/html/Ticket/Elements/ShowLink new file mode 100644 index 0000000..493fd95 --- /dev/null +++ b/rt/html/Ticket/Elements/ShowLink @@ -0,0 +1,40 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<A href="<%$URI->Resolver->HREF%>"> +% if ($URI->IsLocal) { +% my $member = $URI->Object; +% if (UNIVERSAL::isa($member, "RT::Ticket")) { +<%$member->Id%>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> [<% loc($member->Status) %>] +% } elsif ( UNIVERSAL::can($member, 'Name')) { +<%$URI->Resolver->AsString%>: <%$member->Name%> +% } else { +<%$URI->Resolver->AsString%> +% } +% } else { +<%$URI->Resolver->AsString%> +% } +</a> +<%ARGS> +$URI => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowLinks b/rt/html/Ticket/Elements/ShowLinks new file mode 100644 index 0000000..f88a600 --- /dev/null +++ b/rt/html/Ticket/Elements/ShowLinks @@ -0,0 +1,87 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<table> + <tr> + <td class="labeltop"><&|/l&>Depends on</&>:</td> + <td class="value"> +<ul> +% while (my $Link = $Ticket->DependsOn->Next) { +<li><& ShowLink, URI => $Link->TargetURI &> +% } +</ul> + </td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Depended on by</&>:</td> + <td class="value"> +<ul> +% while (my $Link = $Ticket->DependedOnBy->Next) { +<li><& ShowLink, URI => $Link->BaseURI &> +% } +</ul> + </td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Parents</&>:</td> + <td class="value"> +<ul> +% while (my $Link = $Ticket->MemberOf->Next) { +<li><& ShowLink, URI => $Link->TargetURI &> +% } +</ul> + </td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Children</&>:</td> + <td class="value"><& /Ticket/Elements/ShowMembers, Ticket => $Ticket &></td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Refers to</&>:</td> + <td class="value"> +<ul> +% while (my $Link = $Ticket->RefersTo->Next) { +<li><& ShowLink, URI => $Link->TargetURI &> +% } +</ul> + </td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Referred to by</&>:</td> + <td class="value"> + <ul> +% while (my $Link = $Ticket->ReferredToBy->Next) { +<li><& ShowLink, URI => $Link->BaseURI &> +% } +</ul> + </td> + </tr> + +% # Allow people to add more rows to the table +% $m->comp('/Elements/Callback', %ARGS ); + +</table> + +<%ARGS> +$Ticket => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowMemberOf b/rt/html/Ticket/Elements/ShowMemberOf new file mode 100644 index 0000000..79e0a3b --- /dev/null +++ b/rt/html/Ticket/Elements/ShowMemberOf @@ -0,0 +1,35 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<UL> +% my $memberof = $Ticket->MemberOf; +% while (my $member_of = $memberof->Next) { +<LI><a href="/Ticket/Display.html?id=<%$member_of->Id%>"><%$member_of->Id%></a>: <%$member_of->Subject%> [<%$member_of->Status%>] +% } +</UL> + +<%INIT> +</%INIT> +<%ARGS> +$Ticket => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowMembers b/rt/html/Ticket/Elements/ShowMembers new file mode 100644 index 0000000..e101662 --- /dev/null +++ b/rt/html/Ticket/Elements/ShowMembers @@ -0,0 +1,45 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +% if ($members->Count) { +<UL> +% while (my $link = $members->Next) { +% my $member= $link->BaseObj; +<LI><a href="<%$RT::WebPath%>/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: <%$member->Subject%> [<%loc($member->Status)%>]<br> +% if ($depth < 8) { +<&/Ticket/Elements/ShowMembers, Ticket => $member, depth => ($depth+1) &> +% } +% } +</UL> +% } + +<%INIT> + +my $members = $Ticket->Members; + +</%INIT> + +<%ARGS> +$Ticket => undef +$depth => 1 +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowMessageHeaders b/rt/html/Ticket/Elements/ShowMessageHeaders new file mode 100644 index 0000000..11d873c --- /dev/null +++ b/rt/html/Ticket/Elements/ShowMessageHeaders @@ -0,0 +1,32 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<%$content |n%> +<%INIT> +my $content = $Headers; +RT::Interface::Web::EscapeUTF8(\$content); +$m->comp('/Elements/Callback', content => \$content, %ARGS); +</%INIT> +<%ARGS> +$Headers => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowMessageStanza b/rt/html/Ticket/Elements/ShowMessageStanza new file mode 100644 index 0000000..8e3045a --- /dev/null +++ b/rt/html/Ticket/Elements/ShowMessageStanza @@ -0,0 +1,61 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +% if (ref($Message)) { +<font color="<%$colors[$Depth]%>"> +<%perl> +foreach my $stanza (@$Message) { + if ( ref $stanza eq "ARRAY" ) { + $m->comp( 'ShowMessageStanza', + Depth => $Depth + 1, + Transaction => $Transaction, + Message => $stanza ); + } + elsif ( ref $stanza eq "HASH" ) { + my $content = $stanza->{raw}; + RT::Interface::Web::EscapeUTF8(\$content); + $m->comp('/Elements/Callback', content => \$content, %ARGS); + $content =~ s/\n/<br>/gi; + +</%perl> +<%$content |n%><br> +% } +% } # end foreach +</font> +% } else { +% my $content = $Message; +% RT::Interface::Web::EscapeUTF8(\$content); +% $m->comp('/Elements/Callback', content => \$content, %ARGS); +% $content =~ s/\n/<br>/gi; +<%$content |n%><br> +% } +<%INIT> +use URI::URL; +my $server = 'fsck.com'; +my @colors = ('#000000', '#660000', '#006600', '#000066', '#cc0000', '#00cc00', '#0000cc', '#ff0000', '#00ff00', '#0000ff'); +</%INIT> +<%ARGS> +$Message => undef +$Depth => 0 +$Transaction => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowPeople b/rt/html/Ticket/Elements/ShowPeople new file mode 100644 index 0000000..160da70 --- /dev/null +++ b/rt/html/Ticket/Elements/ShowPeople @@ -0,0 +1,45 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<table> + <tr> + <td class="label"><&|/l&>Owner</&>:</td> + <td class="value"><%$Ticket->OwnerObj->Name%></td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Requestors</&>:</td> + <td class="value"><%$Ticket->RequestorAddresses%></td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Cc</&>:</td> + <td class="value"><%$Ticket->CcAddresses%></td> + </tr> + <tr> + <td class="labeltop"><&|/l&>AdminCc</&>:</td> + <td class="value"><%$Ticket->AdminCcAddresses%></td> + </tr> +</table> +<%ARGS> +$Ticket => undef +</%ARGS> + diff --git a/rt/html/Ticket/Elements/ShowReferences b/rt/html/Ticket/Elements/ShowReferences new file mode 100644 index 0000000..831923b --- /dev/null +++ b/rt/html/Ticket/Elements/ShowReferences @@ -0,0 +1,50 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<UL> +% while (my $Link = $Ticket->RefersTo->Next) { +<LI> +% if ($Link->TargetURI->IsLocal) { +% my $member = $Link->TargetObj; + +<a href="/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> [<%$member->Status%>]<br> +% } else { +<A HREF="<%$Link->TargetURI->HREF%>"><%$Link->Target%></A> +% } +%} + + + +% while (my $Link = $Ticket->ReferredToBy->Next) { +<LI> +% if ($Link->BaseURI->IsLocal) { +% my $member = $Link->BaseObj; +<a href="/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> [<%$member->Status%>]<br> +% } else { +<A HREF="<%$Link->BaseURI->HREF%>"><%$Link->Base%></A> +%} +% } +</UL> +<%ARGS> +$Ticket => undef +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowRequestor b/rt/html/Ticket/Elements/ShowRequestor new file mode 100644 index 0000000..cc91f59 --- /dev/null +++ b/rt/html/Ticket/Elements/ShowRequestor @@ -0,0 +1,59 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<%PERL> +my $rows = 10; +my $people = $Ticket->Requestors->MembersObj; +while (my $member=$people->Next) { +my $requestor = $member->MemberObj->Object; +my $name=$requestor->RealName || $requestor->EmailAddress; +my $tickets = RT::Tickets->new($session{'CurrentUser'}); +$tickets->LimitWatcher(TYPE => 'Requestor', VALUE => $requestor->EmailAddress ); +$tickets->LimitStatus( VALUE => 'open'); +$tickets->LimitStatus( VALUE => 'new'); +$tickets->RowsPerPage($rows); +$tickets->OrderBy(FIELD => 'Priority', + ORDER => 'DESC'); +</%PERL> + +% unless ($requestor->Privileged) { +<& /Elements/TitleBoxStart, + title => "<a class='inverse' href=\"$RT::WebPath/Admin/Users/Modify.html?id=".$requestor->id."\">".loc("More about [_1]", $name)."</a>" &> + +<&|/l&>Comments about this user</&>:<BR> +<B><% ($requestor->Comments || loc("No comment entered about this user")) %></B><BR> + +<&|/l, $rows &>This user's [_1] highest priority tickets</&>:<BR> +<UL> +%while (my $w=$tickets->Next) { +<LI><a href="<%$RT::WebPath%><%$DisplayPath%>?id=<%$w->id%>"><%$w->Id%>: <%$w->Subject%></a> (<%$w->Status%>) +%} +</UL> +<& /Elements/TitleBoxEnd &> + +% } +%} +<%ARGS> +$Ticket=>undef +$DisplayPath => "/Ticket/Display.html" +</%ARGS> diff --git a/rt/html/Ticket/Elements/ShowSummary b/rt/html/Ticket/Elements/ShowSummary new file mode 100644 index 0000000..6ae8758 --- /dev/null +++ b/rt/html/Ticket/Elements/ShowSummary @@ -0,0 +1,82 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK + <TABLE WIDTH="100%" class="ticketsummary" > + <TR> + <TD VALIGN=TOP WIDTH="50%"> + <& /Elements/TitleBoxStart, title => loc('The Basics'), + title_href =>"$RT::WebPath/Ticket/Modify.html?id=".$Ticket->Id, + title_class=> 'inverse', + color => "#993333" &> + <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &> + <& /Elements/TitleBoxEnd &> + <br> +% if ($Ticket->QueueObj->CustomFields()->First) { + <& /Elements/TitleBoxStart, title => loc('Custom Fields'), + title_href =>"$RT::WebPath/Ticket/Modify.html?id=".$Ticket->Id, + title_class=> 'inverse', + color => "#993333" &> + <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &> + <& /Elements/TitleBoxEnd &> + +<br> +% } + <& /Elements/TitleBoxStart, title => loc('People'), + title_href =>"$RT::WebPath/Ticket/ModifyPeople.html?id=".$Ticket->Id, + title_class=> 'inverse', + color => "#333399" &> + <& /Ticket/Elements/ShowPeople, Ticket => $Ticket &> + <& /Elements/TitleBoxEnd &> + <BR> + </TD> + <TD VALIGN=TOP WIDTH="50%"> + + <& /Elements/TitleBoxStart, title => loc("Dates"), + title_href =>"$RT::WebPath/Ticket/ModifyDates.html?id=".$Ticket->Id, + title_class=> 'inverse', + color => "#663366" &> + <& /Ticket/Elements/ShowDates, Ticket => $Ticket &> + <& /Elements/TitleBoxEnd &> + <BR> + <& /Elements/TitleBoxStart, title => loc('Relationships'), + title_href => "$RT::WebPath/Ticket/ModifyLinks.html?id=".$Ticket->Id, + title_class=> 'inverse', + titleright => '', color=> "#336633" &> + <& /Ticket/Elements/ShowLinks, Ticket => $Ticket &> + <& /Elements/TitleBoxEnd &> + <BR> + <& /Ticket/Elements/ShowAttachments, Ticket => $Ticket &> + + <& /Ticket/Elements/ShowRequestor, Ticket => $Ticket &> + + + </TD> + </TR> + </TABLE> +<%ARGS> +$Ticket => undef +</%ARGS> + + + + diff --git a/rt/html/Ticket/Elements/ShowTransaction b/rt/html/Ticket/Elements/ShowTransaction new file mode 100644 index 0000000..2d710fc --- /dev/null +++ b/rt/html/Ticket/Elements/ShowTransaction @@ -0,0 +1,181 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<TR class="<% $RowNum%2 ? 'oddline' : 'evenline'%>" > +<TD bgcolor="<%$bgcolor%>"><A NAME="txn-<%$Transaction->Id%>" href="#txn-<%$Transaction->Id%>">#</A> </TD> +<TD>  </TD> +<TD><font size=-2><% $transdate|n %></font> </TD> +% my $desc = $Transaction->BriefDescription; +% $m->comp('/Elements/Callback', _CallbackName => 'ModifyDisplay', text => \$desc, Transaction => $Transaction, %ARGS); +<TD ALIGN="LEFT"><b><%$Transaction->CreatorObj->Name%> - <%$TicketString%> <%$desc%> + +</b></TD> +<TD><%$TimeTaken%> </TD> +<TD ALIGN="RIGHT"><font size=-1><%$titlebar_commands|n%></font></TD> +</TR> +<%PERL> + +unless ($Collapsed) { + $attachments->GotoFirstItem; + while (my $message=$attachments->Next) { + + my ($headers, $quoted); + if ($ShowHeaders && ($ShowHeaders == $Ticket->Id)) { + $headers = $message->Headers; + } else { + $headers = $message->NiceHeaders; + } + chomp $headers; + if ($headers) { + # localize the common headers (like 'Subject:'), too. + eval {$headers =~ s/^([^:]+)(?=:)/loc($1)/em; } # we eval here to catch errors when 5.6 panics + } + # 13456 is a random # of about the biggest size we want to see inline text + # It's here to catch anyone who hasn't updated RT_Config.pm since this + # constant was moved out there. + my $MAX_INLINE_BODY = $RT::MaxInlineBody || 13456; + if ($message->ContentType =~ m{^(text/plain|message|text$)}i && + $message->ContentLength < $MAX_INLINE_BODY ) { + eval { + require Text::Quoted; + $quoted = Text::Quoted::extract($message->Content); + }; + if ($@) { + $quoted = $message->Content; + } + } + +</%PERL> +<TR class="<% $RowNum%2 ? 'oddline' : 'evenline'%>" > + <TD BGCOLOR="<%$bgcolor%>"> </TD> + <TD> </TD> + <TD COLSPAN=3 VALIGN=TOP> +<span class="message"> + <PRE> +<& ShowMessageHeaders, Headers => $headers, Transaction => $Transaction &> +</PRE> +% if (!length($quoted) && $message->ContentType =~ m#^text/#) { +<blockquote><i><&|/l&>Message body not shown because it is too large or is not plain text.</&><br> +<&|/l&>You can access it with the Download button on the right.</&></i></blockquote> +% } else { +<& ShowMessageStanza, Depth => 0, Message => $quoted, Transaction => $Transaction &> +% } +</span> + </TD> + <TD VALIGN=TOP ALIGN=RIGHT> + +% if ($message->Parent == 0 ) { +<BR> +% } +<%PERL> +my $size = $message->ContentLength or next; + +if ($size) { + if ($size > 1024) { + $size = loc("[_1]k", int($size/102.4)/10); + } + else { + $size = loc("[_1]b", $size); + } +</%PERL> +<font size=-1><A HREF="<%$AttachPath%>/<%$Transaction->Id%>/<%$message->Id%>/<%$message->Filename | u%>"><&|/l&>Download</&> <% $message->Filename|| loc('(untitled)') %></a> <% $size %></font> +% } +</TD> +</TR> +% } +% } + + + +<%ARGS> +$Ticket => undef +$Transaction => undef +$ShowHeaders => 0 +$Collapsed => undef +$ShowTitleBarCommands => 1 +$RowNum => 1 +$AttachPath => $RT::WebPath."/Ticket/Attachment" +</%ARGS> + +<%INIT> + + +my ($TimeTaken, $TicketString, $bgcolor); + +my $transdate = $Transaction->CreatedAsString(); +$transdate =~ s/\s/ /g; + +if ($Transaction->Type =~ /^(Create|Correspond|Comment$)/) { + if ($Transaction->IsInbound) { + $bgcolor="#336699"; + } + else { + $bgcolor="#339999"; + } +} elsif (($Transaction->Field =~ /^Owner$/) or + ($Transaction->Type =~ /^(AddWatcher|DelWatcher)$/)) { + $bgcolor="#333399"; + +} elsif ($Transaction->Type =~ /^(AddLink|DeleteLink)$/) { + $bgcolor="#336633"; +} elsif ($Transaction->Type =~ /^(Status|Set|Told)$/) { + if ($Transaction->Field =~ /^(Told|Starts|Started|Due)$/) { + $bgcolor="#663366"; + } + else { + $bgcolor="#993333"; + } +} +else { + $bgcolor="#cccccc"; +} + +if ($Ticket->Id != $Transaction->Ticket) { + $TicketString = "Ticket ".$Transaction->Ticket .": "; +} + +if ($Transaction->TimeTaken > 0) { + $TimeTaken = $Transaction->TimeTaken." min" +} +my $attachments = $Transaction->Attachments; +$attachments->Columns( qw( Id Filename ContentType Headers Subject Parent ContentEncoding ContentType TransactionId) ); + +my $titlebar_commands=' '; + +# If the transaction has anything attached to it at all +if ($Transaction->Attachments->First && $ShowTitleBarCommands) { + if ($Transaction->TicketObj->CurrentUserHasRight('ReplyToTicket')) { + $titlebar_commands .= + "[<a href=\"Update.html?id=". + $Transaction->Ticket . "&QuoteTransaction=".$Transaction->Id. + "&Action=Respond\">". loc('Reply') ."</a>] "; + } + if ($Transaction->TicketObj->CurrentUserHasRight('CommentOnTicket')) { + $titlebar_commands .= + "[<a href=\"Update.html?id=".$Transaction->Ticket. + "&QuoteTransaction=".$Transaction->Id. + "&Action=Comment\">". loc('Comment') ."</a>]"; + } +} + +</%INIT> diff --git a/rt/html/Ticket/Elements/Tabs b/rt/html/Ticket/Elements/Tabs new file mode 100644 index 0000000..cba45df --- /dev/null +++ b/rt/html/Ticket/Elements/Tabs @@ -0,0 +1,176 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Callback, Ticket => $Ticket, actions=> $actions, tabs => $tabs, %ARGS &> +<& /Elements/Tabs, + tabs => $tabs, + actions => $actions, + current_tab => $current_tab, + current_toptab => $current_toptab, + Title => $Title &> +<%INIT> + +my $tabs = {}; +my $current_toptab = "Search/Listing.html", + my $searchtabs = { new => { title => loc('New Search'), + path => 'Search/Listing.html?ClearRestrictions=1'} + + +} ; +my $actions; + +if ( $Ticket) { + +my $id = $Ticket->id(); + +if ( defined $session{'tickets'} ) { + + # we have to update session data if we get new ItemMap + my $updatesession = 1 unless($session{'tickets'}->{'item_map'}); + + my $item_map = $session{'tickets'}->ItemMap; + + if ($updatesession) { + $session{'i'}++; + $session{'tickets'}->PrepForSerialization(); + } + + # Don't $current_toptab = display prev links if we're on the first ticket + if ($item_map->{$Ticket->Id}->{prev}) { + $searchtabs->{'_a'} = { + class => "nav", + path => "Ticket/Display.html?id=" . $item_map->{first}, + title => '<< ' . loc('First') }; + $searchtabs->{"_b"} = { class => "nav", + path => "Ticket/Display.html?id=" . $item_map->{$Ticket->Id}->{prev}, + title => '< ' . loc('Prev') }; + } + + + # Don't display next links if we're on the last ticket + if ($item_map->{$Ticket->Id}->{next}) { + $searchtabs->{'d'} = { class => "nav", + path => "Ticket/Display.html?id=" . $item_map->{$Ticket->Id}->{next}, + title => loc('Next') . ' >' }; + $searchtabs->{'e'} = { + class => "nav", + path => "Ticket/Display.html?id=" . $item_map->{last}, + title => loc('Last') . ' >>' }; + } +} + + + +$tabs->{"this"} = { class => "currentnav", + path => "Ticket/Display.html?id=" . $Ticket->id, + title => "#" . $id, + current_subtab => $current_subtab }; + +my $ticket_page_tabs = { + _A => { title => loc('Display'), + path => "Ticket/Display.html?id=" . $id, }, + + _Ab => { title => loc('History'), + path => "Ticket/History.html?id=" . $id, }, + _B => { title => loc('Basics'), + path => "Ticket/Modify.html?id=" . $id, }, + + _C => { title => loc('Dates'), + path => "Ticket/ModifyDates.html?id=" . $id, }, + _D => + { title => loc('People'), path => "Ticket/ModifyPeople.html?id=" . $id, }, + _E => { title => loc('Links'), + path => "Ticket/ModifyLinks.html?id=" . $id, }, + _F => { title => loc('Jumbo'), + path => "Ticket/ModifyAll.html?id=" . $id, + seperator => 1 + }, + +}; + +foreach my $tab ( sort keys %{$ticket_page_tabs} ) { + if ( $ticket_page_tabs->{$tab}->{'path'} eq $current_tab ) { + $ticket_page_tabs->{$tab}->{"subtabs"} = $subtabs; + $tabs->{'this'}->{"current_subtab"} = + $ticket_page_tabs->{$tab}->{"path"}; + } +} +$tabs->{'this'}->{"subtabs"} = $ticket_page_tabs; +$current_tab = "Ticket/Display.html?id=" . $id; + + + + + +if ( $Ticket->CurrentUserHasRight('ModifyTicket') + or $Ticket->CurrentUserHasRight('ReplyToTicket') ) { + $actions->{'A'} = { title => loc('Reply'), + path => "Ticket/Update.html?Action=Respond&id=" . $id, + }; +} + +if ( $Ticket->CurrentUserHasRight('ModifyTicket') ) { + if ( $Ticket->Status ne 'resolved' ) { + $actions->{'B'} = { + + path => "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id, + title => loc('Resolve') }; + } + if ( $Ticket->Status ne 'open' ) { + $actions->{'C'} = { path => "Ticket/Display.html?Status=open&id=" . $id, + title => loc('Open it') }; + } +} + +if ( $Ticket->CurrentUserHasRight('OwnTicket') ) { + if ( $Ticket->OwnerObj->id == $RT::Nobody->id ) { + $actions->{'D'} = { path => "Ticket/Display.html?Action=Take&id=" . $id, + title => loc('Take') }; + } + elsif ( $Ticket->OwnerObj->id != $session{CurrentUser}->id ) { + $actions->{'E'} = {path => "Ticket/Display.html?Action=Steal&id=" . $id, + title => loc('Steal') }; + } +} + +if ( $Ticket->CurrentUserHasRight('ModifyTicket') + or $Ticket->CurrentUserHasRight('CommentOnTicket') ) { + $actions->{'F'} = { title => loc('Comment'), + path => "Ticket/Update.html?Action=Comment&id=" . $id, + }; +} +} +$tabs->{"g"} = { path => 'Search/Listing.html', + title => loc('Search'), + separator => 1, + subtabs => $searchtabs }; +</%INIT> + + +<%ARGS> +$Ticket => undef +$subtabs => undef +$current_tab => undef +$current_subtab => undef +$Title => undef +</%ARGS> diff --git a/rt/html/Ticket/History.html b/rt/html/Ticket/History.html new file mode 100644 index 0000000..cb02f1c --- /dev/null +++ b/rt/html/Ticket/History.html @@ -0,0 +1,52 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => loc("Ticket History # [_1] [_2]", $Ticket->Id, $Ticket->Subject) &> +<& /Ticket/Elements/Tabs, + Ticket => $Ticket, current_tab => 'Ticket/History.html?id='.$Ticket->id, + Title => loc("Ticket History # [_1] [_2]", $Ticket->Id, $Ticket->Subject) &> + +<BR> + +<& /Ticket/Elements/ShowHistory , Ticket => $Ticket, ShowHeaders => $ARGS{'ShowHeaders'}, URIFile => 'History.html' &> + + +<%ARGS> +$id => undef +</%ARGS> + +<%INIT> + + + +my $Ticket = LoadTicket ($id); + +unless ($Ticket->CurrentUserHasRight('ShowTicket')) { + Abort("No permission to view ticket"); +} + +</%INIT> + + + + diff --git a/rt/html/Ticket/Modify.html b/rt/html/Ticket/Modify.html new file mode 100644 index 0000000..e504a3cb --- /dev/null +++ b/rt/html/Ticket/Modify.html @@ -0,0 +1,63 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => loc('Modify ticket #[_1]', $TicketObj->Id) &> +<& /Ticket/Elements/Tabs, + Ticket => $TicketObj, current_subtab => "Ticket/Modify.html?id=".$TicketObj->Id, + Title => loc('Modify ticket #[_1]', $TicketObj->Id) &> + +<& /Elements/ListActions, actions => \@results &> +<FORM METHOD=POST ACTION="Modify.html"> +<INPUT TYPE=HIDDEN NAME=id VALUE="<%$TicketObj->Id%>"> + +<& /Elements/TitleBoxStart, title => loc('Modify ticket #[_1]',$TicketObj->Id), color=> "#993333", width => "100%" &> +<& Elements/EditBasics, TicketObj => $TicketObj &> +<& Elements/EditCustomFields, TicketObj => $TicketObj &> +<& /Elements/TitleBoxEnd &> + +<& /Elements/Submit, Label => loc('Save Changes'), Caption => loc("If you've updated anything above, be sure to"), color => "#993333" &> +</form> +<%INIT> + +my $TicketObj = LoadTicket($id); +my $CustomFields = $TicketObj->QueueObj->CustomFields(); + +# Now let callbacks have a chance at editing %ARGS +$m->comp('/Elements/Callback', TicketObj => $TicketObj, CustomFields => $CustomFields, %ARGS); + +my @results = ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef => \%ARGS); +my @cf_results = ProcessTicketCustomFieldUpdates(TicketObj => $TicketObj, ARGSRef => \%ARGS); +push (@results, @cf_results); + +# TODO: display the results, even if we can't display the ticket + +unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { + Abort("No permission to view ticket"); +} + +</%INIT> + + +<%ARGS> +$id => undef +</%ARGS> diff --git a/rt/html/Ticket/ModifyAll.html b/rt/html/Ticket/ModifyAll.html new file mode 100644 index 0000000..1163f3f --- /dev/null +++ b/rt/html/Ticket/ModifyAll.html @@ -0,0 +1,158 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &> +<& /Ticket/Elements/Tabs, + Ticket => $Ticket, + current_tab => "Ticket/ModifyAll.html?id=".$Ticket->Id, + Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &> + +<& /Elements/ListActions, actions => \@results &> + +<FORM METHOD=POST ACTION="ModifyAll.html" ENCTYPE="multipart/form-data"> +<INPUT TYPE=HIDDEN NAME=id VALUE="<%$Ticket->Id%>"> + + +<& /Elements/TitleBoxStart, title => loc('Modify ticket # [_1]', $Ticket->Id), color=> "#993333", width => "100%" &> +<& Elements/EditBasics, TicketObj => $Ticket &> +<& Elements/EditCustomFields, TicketObj => $Ticket &> +<& /Elements/TitleBoxEnd &> + +<BR> + +<& /Elements/TitleBoxStart, title => loc('Dates'), width => "100%", color => "#663366" &> +<& Elements/EditDates, TicketObj => $Ticket &> +<& /Elements/TitleBoxEnd &> + +<BR> + + +<& /Elements/TitleBoxStart, title => loc('People'),width => "100%", color=> "#333399" &> +<& Elements/EditPeople, Ticket => $Ticket, UserField => $UserField, UserString => $UserString, UserOp => $UserOp &> +<& /Elements/TitleBoxEnd &> + +<BR> + +<& /Elements/TitleBoxStart, title => loc('Relationships'), color => "#336633"&> +<& Elements/EditLinks, Ticket => $Ticket &> +<& /Elements/TitleBoxEnd &> + +<BR> + +<& /Elements/TitleBoxStart, title => loc('Update ticket') &> +<table> + <tr> + <td class="label"><&|/l&>Update Type</&>:</td> + <td class="entry"> + <select name="UpdateType"> +% if ($CanComment) { + <option value="private" ><&|/l&>Comments (Not sent to requestors)</&></option> +% } +% if ($CanRespond) { + <option value="response"><&|/l&>Response to requestors</&></option> +% } + </select> + </td> + </tr> + <tr> + <td class="label"><&|/l&>Subject</&>:</td> + <td class="entry"><input name="UpdateSubject" size=60 value=""></td> + </tr> + <tr> + <td class="label"><&|/l&>Attach</&>:</td> + <td class="entry"><input name="UpdateAttachment" type=file></td> + </tr> + <tr> + <td class="labeltop"><&|/l&>Content</&>:</td> + <td class="entry"><& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction} &></td> + </tr> +</table> +<& /Elements/TitleBoxEnd &> + + +<& /Elements/Submit, Label => loc('Save Changes'), Caption => loc("If you've updated anything above, be sure to"), color => "#333399" &> +</form> + +<%INIT> + + + +my $Ticket = LoadTicket($id); + +my $CanRespond = 0; +my $CanComment = 0; + + +$CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or + $Ticket->CurrentUserHasRight('ModifyTicket') ); + +$CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or + $Ticket->CurrentUserHasRight('ModifyTicket') ); + + +my (@wresults, @results, @dresults, @lresults, @cf_results); + +unless ($OnlySearchForPeople) { + @wresults = ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS); + @results = ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS); + @cf_results = ProcessTicketCustomFieldUpdates( TicketObj => $Ticket, ARGSRef => \%ARGS); + @dresults = ProcessTicketDates( TicketObj => $Ticket, ARGSRef => \%ARGS); + @lresults = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS); + + $ARGS{'UpdateContent'} =~ s/\r\n/\n/g; + + if ($ARGS{'UpdateContent'} && + $ARGS{'UpdateContent'} ne '' && + $ARGS{'UpdateContent'} ne "-- \n" . + $session{'CurrentUser'}->UserObj->Signature + ) { + ProcessUpdateMessage(TicketObj => $Ticket, + ARGSRef=>\%ARGS, + Actions=>\@results); + } +} +push @results, @wresults; +push @results, @dresults; +push @results, @lresults; +push @results, @cf_results; + +# If they've gone and moved the ticket to somewhere they can't see, etc... +# TODO: display the results, even if we can't display the ticket. + +unless ($Ticket->CurrentUserHasRight('ShowTicket')) { + Abort("No permission to view ticket"); +} + + +</%INIT> + + + +<%ARGS> +$OnlySearchForPeople => undef +$UserField => undef +$UserOp => undef +$UserString => undef +$id => undef +</%ARGS> + diff --git a/rt/html/Ticket/ModifyDates.html b/rt/html/Ticket/ModifyDates.html new file mode 100644 index 0000000..3ccae44 --- /dev/null +++ b/rt/html/Ticket/ModifyDates.html @@ -0,0 +1,52 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => loc('Modify dates for #[_1]', $TicketObj->Id) &> +<& /Ticket/Elements/Tabs, + Ticket => $TicketObj, + current_tab => "Ticket/ModifyDates.html?id=".$TicketObj->Id, + Title => loc('Modify dates for #[_1]', $TicketObj->Id) &> + +<& /Elements/ListActions, actions => \@results &> + +<FORM METHOD=POST ACTION="ModifyDates.html"> +<INPUT TYPE=HIDDEN NAME=id VALUE="<%$TicketObj->Id%>"> +<& /Elements/TitleBoxStart, title => loc('Modify dates for ticket # [_1]', $TicketObj->Id), width => "100%", color => "#663366" &> + +<& Elements/EditDates, TicketObj => $TicketObj &> +<& /Elements/TitleBoxEnd &> +<& /Elements/Submit, color => "#663366" &> +</form> + + +<%INIT> + +my $TicketObj = LoadTicket($id); +my @results = ProcessTicketDates( TicketObj => $TicketObj, ARGSRef => \%ARGS); + +</%INIT> + + +<%ARGS> +$id => undef +</%ARGS> diff --git a/rt/html/Ticket/ModifyLinks.html b/rt/html/Ticket/ModifyLinks.html new file mode 100644 index 0000000..1d05008 --- /dev/null +++ b/rt/html/Ticket/ModifyLinks.html @@ -0,0 +1,54 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => loc("Link ticket #[_1]", $Ticket->Id) &> +<& /Ticket/Elements/Tabs, + Ticket => $Ticket, + current_tab => "Ticket/ModifyLinks.html?id=".$Ticket->Id, + Title => loc("Link ticket #[_1]", $Ticket->Id) &> + +<& /Elements/ListActions, actions => \@results &> + +<form action="ModifyLinks.html" method="post"> +<input type="hidden" name="id" value="<%$Ticket->id%>"> + +<& /Elements/TitleBoxStart, title => loc('Edit Relationships'), color => "#336633"&> +<& Elements/EditLinks, Ticket => $Ticket &> +<& /Elements/TitleBoxEnd &> +<& /Elements/Submit, color => "#336633", Caption=> loc('Save Changes') &> +</form> + + + + +<%INIT> + +my $Ticket = LoadTicket($id); +my @results = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS); + +</%INIT> + + +<%ARGS> +$id => undef +</%ARGS> diff --git a/rt/html/Ticket/ModifyPeople.html b/rt/html/Ticket/ModifyPeople.html new file mode 100644 index 0000000..debd27a --- /dev/null +++ b/rt/html/Ticket/ModifyPeople.html @@ -0,0 +1,68 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => loc('Modify people related to ticket #[_1]', $Ticket->id) &> +<& /Ticket/Elements/Tabs, + Ticket => $Ticket, + current_tab => "Ticket/ModifyPeople.html?id=".$Ticket->Id, + Title => loc('Modify people related to ticket #[_1]', $Ticket->id) &> + +<& /Elements/ListActions, actions => \@results &> + +<FORM METHOD=POST ACTION="ModifyPeople.html"> +<INPUT TYPE=HIDDEN NAME=id VALUE="<%$Ticket->Id%>"> +<& /Elements/TitleBoxStart, title => loc('Modify people related to ticket #[_1]', $Ticket->Id), width => "100%", color=> "#333399" &> +<& Elements/EditPeople, Ticket => $Ticket, UserField => $UserField, UserString => $UserString, UserOp => $UserOp, GroupString => $GroupString, GroupOp => $GroupOp, GroupField => $GroupField &> +<& /Elements/TitleBoxEnd &> +<& /Elements/Submit, Label => loc('Save Changes'), Caption => loc("If you've updated anything above, be sure to"), color => "#333399" &> +</form> + +<%INIT> + +my (@results, @wresults); + +my $Ticket = LoadTicket($id); + +# if we're trying to search for watchers and nothing else +unless ($OnlySearchForPeople or $OnlySearchForGroup) { + @results = ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS); + @wresults = ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS); +} + +push @results, @wresults; +</%INIT> + + + +<%ARGS> +$OnlySearchForPeople => undef +$OnlySearchForGroup => undef +$UserField => undef +$UserOp => undef +$UserString => undef +$GroupField => undef +$GroupOp => undef +$GroupString => undef +$id => undef +</%ARGS> + diff --git a/rt/html/Ticket/Update.html b/rt/html/Ticket/Update.html new file mode 100644 index 0000000..ad3b217 --- /dev/null +++ b/rt/html/Ticket/Update.html @@ -0,0 +1,205 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => $title &> +<& /Ticket/Elements/Tabs, + Ticket => $TicketObj, + Title=> $title &> + +<FORM ACTION="Update.html" NAME="TicketUpdate" + METHOD=POST enctype="multipart/form-data"> +<input type="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction} %>"> +<input type="hidden" name="DefaultStatus" value="<% $DefaultStatus %>"> +<input type="hidden" name="Action" value="<% $ARGS{Action} %>"> +<font size=-1> + +<TABLE> +<TR><TD> +<a href="ModifyPeople.html?id=<%$TicketObj->Id%>"><&|/l&>Ticket watchers</&></A></TD><TD align=right> +<&|/l&>Requestor</&>: +</TD><TD> +<b><% $TicketObj->RequestorAddresses %></b> +</TD></TR> +<TR><TD> </TD><TD align=right> +<&|/l&>Cc</&>: +</TD><TD> +<b><% $TicketObj->CcAddresses %></b> +</TD></TR> +<TR><TD> </TD><TD align=right> +<&|/l&>AdminCc</&>: +</TD><TD> +<b><% $TicketObj->AdminCcAddresses %></b> +</TD></TR> +</TR> +</TABLE> +<hr> + +<TABLE BORDER=0> + +<tr><td align=right><&|/l&>Status</&>:</td> +<td> +<& /Elements/SelectStatus, Name=>"Status", Default => $DefaultStatus &> +<&|/l&>Owner</&>: +<& /Elements/SelectOwner, Name=>"Owner", Default => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj &> +<&|/l&>Worked</&>: <input size=4 name="UpdateTimeWorked" value="<% $ARGS{UpdateTimeWorked}%>"> <&|/l&>minutes</&></td></tr> +<tr><td align=right><&|/l&>Update Type</&>:</td> +<td><select name="UpdateType"> +% if ($CanComment) { + <option value="private" <%$CommentDefault%>><&|/l&>Comments (Not sent to requestors)</&></option> +% } +% if ($CanRespond) { + <option value="response" <%$ResponseDefault%>><&|/l&>Response to requestors</&></option> +% } +</select> +</td></tr> +<tr><td align=right><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size=60 value="<% ($ARGS{UpdateSubject}) ? $ARGS{UpdateSubject} : $TicketObj->Subject()%>"></td></tr> +<tr><td align=right><&|/l&>Cc</&>:</td><td> <input name="UpdateCc" size=60 +value=<% $ARGS{UpdateCc} %>><BR> +<i><font size=-2> +<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)</&></font></i> +</td></tr> +<tr><td align=right><&|/l&>Bcc</&>:</td><td> <input name="UpdateBcc" size=60 VALUE="<%$ARGS{UpdateBcc}%>"><BR> +<i><font size=-2> +<&|/l&>(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)</&></font></i> +</td></tr> +% if (exists $session{'Attachments'}) { +<TD> +<&|/l&>Attached file</&>: +</TD> +<TD COLSPAN=5> +<&|/l&>Check box to delete</&><BR> +% foreach my $attach_name (keys %{$session{'Attachments'}}) { +<input type="checkbox" name="DeleteAttach-<%$attach_name%>"><%$attach_name%><BR> +% } # end of foreach +</TD> +</TR> +<TR> +% } # end of if +<tr><td align=right><&|/l&>Attach</&>:</td><td><input name="Attach" type="file"><INPUT TYPE=SUBMIT NAME="AddMoreAttach" VALUE="<&|/l&>Add More Files</&>"><input type="hidden" name="UpdateAttach" value="1"> +</td></tr> +<tr><td align="right" valign="top"><&|/l&>Message</&>:</td><td> +<& /Elements/Callback, _CallbackName => 'BeforeMessageBox', %ARGS &> +% if (exists $ARGS{UpdateContent}) { +% delete $ARGS{'QuoteTransaction'}; +<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&> +% } else { +<& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &> +% } +</td></tr> + <INPUT TYPE=HIDDEN NAME=id VALUE="<%$TicketObj->Id%>"><br> +</table> + + + + +<& /Elements/Submit, Name => 'SubmitTicket' &> + </FORM> + + + +<%INIT> + +my $CanRespond = 0; +my $CanComment = 0; +my $title; + +my $TicketObj = LoadTicket($id); + +unless($DefaultStatus){ + $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status()); +} + +if ($DefaultStatus =~ '^new$'){ + $DefaultStatus='open'; +} + +if ($DefaultStatus eq 'resolved') { + $title = loc("Resolve ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject); +} else { + $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject); +} + +# Things needed in the template - we'll do the processing here, just +# for the convenience: + +my ($CommentDefault, $ResponseDefault); +if (($Action eq 'Comment') or ($ARGS{'UpdateType'} eq 'private')) { + $CommentDefault = "SELECTED"; +} else { + $ResponseDefault = "SELECTED"; +} + + +$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or + $TicketObj->CurrentUserHasRight('ModifyTicket') ); + +$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or + $TicketObj->CurrentUserHasRight('ModifyTicket') ); + + +# {{{ deal with deleting uploaded attachments +foreach my $key (keys %ARGS) { + if ($key =~ m/^DeleteAttach-(.+)$/) { + delete $session{'Attachments'}{$1}; + } + $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; +} + +# {{{ store the uploaded attachment in session +if ($ARGS{'Attach'}) { # attachment? + $session{'Attachments'} = {} unless defined $session{'Attachments'}; + + my $subject = "$ARGS{'Attach'}"; + # since CGI.pm deutf8izes the magic field, we need to add it back. + Encode::_utf8_on($subject); + # strip leading directories + $subject =~ s#^.*[\\/]##; + + my $attachment = MakeMIMEEntity( + Subject => $subject, + Body => "", + AttachmentFieldName => 'Attach' + ); + + $session{'Attachments'} = { %{$session{'Attachments'} || {}}, + $ARGS{'Attach'} => $attachment }; +} +# }}} + +# delete temporary storage entry to make WebUI clean +unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) { + delete $session{'Attachments'}; +} +# }}} + +if ( exists $ARGS{SubmitTicket} ) { + $m->comp('Display.html', TicketObj => $TicketObj, %ARGS); + return; +} +</%INIT> + +<%ARGS> +$id => undef +$Action => undef +$DefaultStatus => undef +</%ARGS> |