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Diffstat (limited to 'rt/html/SelfService/Display.html')
| -rw-r--r-- | rt/html/SelfService/Display.html | 219 |
1 files changed, 219 insertions, 0 deletions
diff --git a/rt/html/SelfService/Display.html b/rt/html/SelfService/Display.html new file mode 100644 index 000000000..f7140df02 --- /dev/null +++ b/rt/html/SelfService/Display.html @@ -0,0 +1,219 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &> + +<& /Elements/ListActions, actions => \@results &> + + <TABLE WIDTH="100%" class="ticketsummary" > + <TR> + <TD VALIGN=TOP WIDTH="50%" class="boxcontainer"> + <& /Elements/TitleBoxStart, title => loc('The Basics'), + title_class=> 'inverse', + color => "#993333" &> + <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &> + <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &> + <& /Elements/TitleBoxEnd &> +</TD> + <TD VALIGN=TOP WIDTH="50%" class="boxcontainer"> + <& /Elements/TitleBoxStart, title => loc("Dates"), + title_class=> 'inverse', + color => "#663366" &> + <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &> + <& /Elements/TitleBoxEnd &> +</TD> +</TR> +</TABLE> + + + +%#!!pape: selfservice_find_attachments.patch {{ +<& /Ticket/Elements/ShowHistory, + Ticket => $Ticket, + URIFile => "Display.html", + ShowHeaders => $ARGS{'ShowHeaders'}, + AttachPath => "Attachment", + Attachments => $attachments, + UpdatePath => "Update.html" +&> +%#!!pape: selfservice_find_attachments.patch }} + + + +<%INIT> + +my ( $field, @results ); + +# {{{ Load the ticket +#If we get handed two ids, mason will make them an array. bleck. +# We want teh first one. Just because there's no other sensible way +# to deal +my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id); + +my $Ticket = new RT::Ticket( $session{'CurrentUser'} ); + +# store the uploaded attachment in session +if ( $ARGS{'Attach'} ) { # attachment? + $session{'Attachments'} = {} unless defined $session{'Attachments'}; + + my $subject = "$ARGS{'Attach'}"; + + # since CGI.pm deutf8izes the magic field, we need to add it back. + Encode::_utf8_on($subject); + + # strip leading directories + $subject =~ s#^.*[\\/]##; + + my $attachment = MakeMIMEEntity( + Subject => $subject, + Body => "", + AttachmentFieldName => 'Attach' + ); + + $session{'Attachments'} = + { %{ $session{'Attachments'} || {} }, + $ARGS{'Attach'} => $attachment }; +} + +if ( $id[0] eq 'new' ) { + + # {{{ Create a new ticket + + my $Queue = new RT::Queue( $session{'CurrentUser'} ); + unless ( $Queue->Load( $ARGS{'Queue'} ) ) { + $m->comp( 'Error.html', Why => loc('Queue not found') ); + $m->abort; + } + + unless ( $Queue->CurrentUserHasRight('CreateTicket') ) { + $m->comp( 'Error.html', + Why => + loc('You have no permission to create tickets in that queue.') ); + $m->abort; + } + + + ( $Ticket, @results ) = + CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' ); + + unless ( $Ticket->id ) { + $m->comp( 'Error.html', Why => join( "\n", @results )); + $m->abort(); + } + + # }}} + + # delete temporary storage entry to make WebUI clean + unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { + delete $session{'Attachments'}; + } + + # }}} + } + else { + unless ( $Ticket->Load( $id[0] ) ) { + $m->comp( 'Error.html', + Why => loc( "Couldn't load ticket '[_1]'", $id ) ); + $m->abort(); + } + } + + # }}} + + unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) { + $m->comp( 'Error.html', + Why => loc("No permission to display that ticket") ); + $m->abort(); + } + + my ( $code, $msg ); + + #Update the status + if ( ( defined $ARGS{'Status'} ) + and $ARGS{'Status'} + and ( $ARGS{'Status'} ne $Ticket->Status ) ) + { + ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} ); + push @results, "$msg"; + } + + # }}} + + if ( + $session{'Attachments'} + || ( $ARGS{'UpdateContent'} ne '' + && $ARGS{'UpdateContent'} ne "-- \n" + . $session{'CurrentUser'}->UserObj->Signature ) + ) + { + $ARGS{UpdateAttachments} = $session{'Attachments'}; + } + ProcessUpdateMessage( + ARGSRef => \%ARGS, + Actions => \@results, + TicketObj => $Ticket + ); + + # delete temporary storage entry to make WebUI clean + unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { + delete $session{'Attachments'}; + } + + my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS); + push (@results, @cfupdates); + + # }}} + + my $Transactions = $Ticket->Transactions; + + my $attachments = + $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket ); + +</%INIT> + + +<%ARGS> +$id => undef +</%ARGS> |