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Diffstat (limited to 'rt/html/RTx/Statistics/index.html')
-rwxr-xr-x | rt/html/RTx/Statistics/index.html | 59 |
1 files changed, 59 insertions, 0 deletions
diff --git a/rt/html/RTx/Statistics/index.html b/rt/html/RTx/Statistics/index.html new file mode 100755 index 0000000..41490de --- /dev/null +++ b/rt/html/RTx/Statistics/index.html @@ -0,0 +1,59 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# Copyright this file (c) 2003 Harald Wagener <hwagener@hamburg.fcb.com> +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => loc('RT Statistics') &> +<& /RTx/Statistics/Elements/Tabs, Title => loc('RT Statistics') &> + +<&|/l&><h2>Description</h2> +<p>These 6 options below enable you to display management data from the RT Database in table and graphical forms, enabling trends, bottlenecks, load problems etc to be identified. +Each contains a description of how the data is displayed and describes the options available to you.</p></&> +<ul> +<li><strong><a href="CallsQueueDay/index.html"> +<&|/l&>Tickets per day per Queue</&></a></strong><br /> +<&|/l&>View the number of tickets created, resolved or deleted in a<br /> specific Queue, over the requested period of days</&> +</li> +<li><strong><a href="OpenStalled/index.html"> +<&|/l&>Tickets status by Queue</&></a></strong><br> +<&|/l&>View numbers of new, open and stalled tickets in a selected Queue</&> +</li> +<li><strong><a href="CallsMultiQueue/index.html"> +<&|/l&>Tickets per Day in Multiple Queues</&> +</a></strong><br> +<&|/l&>View tickets created, resolved or deleted on in one or more Queues<br /> over a specified time period</&> +</li> +<li><strong><a href="DayOfWeek/index.html"> +<&|/l&>Tickets per Day of Week (absolute)</&></a></strong><br> +<&|/l&>View trends showing when tickets are created, resolved or deleted</&> +</li> +<li><strong><a href="Resolution/index.html"> +<&|/l&>Time to Resolve</&></a></strong><br> +<&|/l&>View how long tickets take to be resolved by Queue</&> +</li> +</li> +<li><strong><a href="TimeToResolve/index.html"> +<&|/l&>Time to Resolve (scatter graph)</&></a></strong><br> +<&|/l&>View a detailed scatter graph of time to resolve tickets by Queue</&> +</li> +</ul> |