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-# Initial data for a fresh RT3 Installation.
-
-@Users = (
- { Name => 'root',
- Gecos => 'root',
- RealName => 'Enoch Root',
- Password => 'password',
- EmailAddress => "root\@localhost",
- Comments => 'SuperUser',
- Privileged => '1',
- },
-);
-
-@Groups = (
-);
-
-@Queues = ({ Name => 'General',
- Description => 'The default queue',
- CorrespondAddress => "",
- CommentAddress => "", },
- { Name => '___Approvals',
- Description => 'A system-internal queue for the approvals system',
- Disabled => 2, } );
-
-@ScripActions = (
-
- { Name => 'Autoreply To Requestors', # loc
- Description =>
-'Always sends a message to the requestors independent of message sender' , # loc
- ExecModule => 'Autoreply',
- Argument => 'Requestor' },
- { Name => 'Notify Requestors', # loc
- Description => 'Sends a message to the requestors', # loc
- ExecModule => 'Notify',
- Argument => 'Requestor' },
- { Name => 'Notify Owner as Comment', # loc
- Description => 'Sends mail to the owner', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'Owner' },
- { Name => 'Notify Owner', # loc
- Description => 'Sends mail to the owner', # loc
- ExecModule => 'Notify',
- Argument => 'Owner' },
- { Name => 'Notify Ccs as Comment', # loc
- Description => 'Sends mail to the Ccs as a comment', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'Cc' },
- { Name => 'Notify Ccs', # loc
- Description => 'Sends mail to the Ccs', # loc
- ExecModule => 'Notify',
- Argument => 'Cc' },
- { Name => 'Notify AdminCcs as Comment', # loc
- Description => 'Sends mail to the administrative Ccs as a comment', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'AdminCc' },
- { Name => 'Notify AdminCcs', # loc
- Description => 'Sends mail to the administrative Ccs', # loc
- ExecModule => 'Notify',
- Argument => 'AdminCc' },
-
- { Name => 'Notify Requestors and Ccs as Comment', # loc
- Description => 'Send mail to requestors and Ccs as a comment', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'Requestor,Cc' },
-
- { Name => 'Notify Requestors and Ccs', # loc
- Description => 'Send mail to requestors and Ccs', # loc
- ExecModule => 'Notify',
- Argument => 'Requestor,Cc' },
-
- { Name => 'Notify Owner, Requestors, Ccs and AdminCcs as Comment', # loc
- Description => 'Send mail to owner and all watchers as a "comment"', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'All' },
- { Name => 'Notify Owner, Requestors, Ccs and AdminCcs', # loc
- Description => 'Send mail to owner and all watchers', # loc
- ExecModule => 'Notify',
- Argument => 'All' },
- { Name => 'Notify Other Recipients as Comment', # loc
- Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'OtherRecipients' },
- { Name => 'Notify Other Recipients', # loc
- Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
- ExecModule => 'Notify',
- Argument => 'OtherRecipients' },
- { Name => 'User Defined', # loc
- Description => 'Perform a user-defined action', # loc
- ExecModule => 'UserDefined', },
- { Name => 'Create Tickets', # loc
- Description =>
- 'Create new tickets based on this scrip\'s template', # loc
- ExecModule => 'CreateTickets', },
- { Name => 'Open Tickets', # loc
- Description => 'Open tickets on correspondence', # loc
- ExecModule => 'AutoOpen' },
- { Name => 'Extract Subject Tag', # loc
- Description => 'Extract tags from a Transaction\'s subject and add them to the Ticket\'s subject.', # loc
- ExecModule => 'ExtractSubjectTag' },
-);
-
-@ScripConditions = (
- { Name => 'On Create', # loc
- Description => 'When a ticket is created', # loc
- ApplicableTransTypes => 'Create',
- ExecModule => 'AnyTransaction', },
-
- { Name => 'On Transaction', # loc
- Description => 'When anything happens', # loc
- ApplicableTransTypes => 'Any',
- ExecModule => 'AnyTransaction', },
- {
-
- Name => 'On Correspond', # loc
- Description => 'Whenever correspondence comes in', # loc
- ApplicableTransTypes => 'Correspond',
- ExecModule => 'AnyTransaction', },
-
- {
-
- Name => 'On Comment', # loc
- Description => 'Whenever comments come in', # loc
- ApplicableTransTypes => 'Comment',
- ExecModule => 'AnyTransaction' },
- {
-
- Name => 'On Status Change', # loc
- Description => 'Whenever a ticket\'s status changes', # loc
- ApplicableTransTypes => 'Status',
- ExecModule => 'AnyTransaction',
-
- },
- {
-
- Name => 'On Priority Change', # loc
- Description => 'Whenever a ticket\'s priority changes', # loc
- ApplicableTransTypes => 'Set',
- ExecModule => 'PriorityChange',
- },
- {
-
- Name => 'On Owner Change', # loc
- Description => 'Whenever a ticket\'s owner changes', # loc
- ApplicableTransTypes => 'Any',
- ExecModule => 'OwnerChange',
-
- },
- {
-
- Name => 'On Queue Change', # loc
- Description => 'Whenever a ticket\'s queue changes', # loc
- ApplicableTransTypes => 'Set',
- ExecModule => 'QueueChange',
-
- },
- { Name => 'On Resolve', # loc
- Description => 'Whenever a ticket is resolved', # loc
- ApplicableTransTypes => 'Status',
- ExecModule => 'StatusChange',
- Argument => 'resolved'
-
- },
- { Name => 'On Reject', # loc
- Description => 'Whenever a ticket is rejected', # loc
- ApplicableTransTypes => 'Status',
- ExecModule => 'StatusChange',
- Argument => 'rejected'
-
- },
- { Name => 'User Defined', # loc
- Description => 'Whenever a user-defined condition occurs', # loc
- ApplicableTransTypes => 'Any',
- ExecModule => 'UserDefined'
-
- },
-
- { Name => 'On Close', # loc
- Description => 'Whenever a ticket is closed', # loc
- ApplicableTransTypes => 'Status,Set',
- ExecModule => 'CloseTicket',
- },
- { Name => 'On Reopen', # loc
- Description => 'Whenever a ticket is reopened', # loc
- ApplicableTransTypes => 'Status,Set',
- ExecModule => 'ReopenTicket',
- },
-
-);
-
-@Templates = (
- { Queue => '0',
- Name => 'Blank', # loc
- Description => 'A blank template', # loc
- Content => '', },
- { Queue => '0',
- Name => 'Autoreply', # loc
- Description => 'Default Autoresponse template', # loc
- Content => 'Subject: AutoReply: {$Ticket->Subject}
-
-
-Greetings,
-
-This message has been automatically generated in response to the
-creation of a trouble ticket regarding:
- "{$Ticket->Subject()}",
-a summary of which appears below.
-
-There is no need to reply to this message right now. Your ticket has been
-assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}].
-
-Please include the string:
-
- [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]
-
-in the subject line of all future correspondence about this issue. To do so,
-you may reply to this message.
-
- Thank you,
- {$Ticket->QueueObj->CorrespondAddress()}
-
--------------------------------------------------------------------------
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Transaction', # loc
- Description => 'Default transaction template', # loc
- Content => 'RT-Attach-Message: yes
-
-
-{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
- Transaction: {$Transaction->Description}
- Queue: {$Ticket->QueueObj->Name}
- Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
- Owner: {$Ticket->OwnerObj->Name}
- Requestors: {$Ticket->RequestorAddresses}
- Status: {$Ticket->Status}
- Ticket <URL: {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} >
-
-
-{$Transaction->Content()}
-'
- },
-
- {
-
- Queue => '0',
- Name => 'Admin Correspondence', # loc
- Description => 'Default admin correspondence template', # loc
- Content => 'RT-Attach-Message: yes
-
-
-<URL: {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} >
-
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Correspondence', # loc
- Description => 'Default correspondence template', # loc
- Content => 'RT-Attach-Message: yes
-
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Admin Comment', # loc
- Description => 'Default admin comment template', # loc
- Content =>
-'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]//g; $s =~ s/^Re//i; $s;}
-RT-Attach-Message: yes
-
-
-{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id}
-This is a comment. It is not sent to the Requestor(s):
-
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Status Change', # loc
- Description => 'Ticket status changed', # loc
- Content => 'Subject: Status Changed to: {$Transaction->NewValue}
-
-
-{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id}
-
-{$Transaction->Content()}
-'
- },
-
- {
-
- Queue => '0',
- Name => 'Resolved', # loc
- Description => 'Ticket Resolved', # loc
- Content => 'Subject: Resolved: {$Ticket->Subject}
-
-According to our records, your request has been resolved. If you have any
-further questions or concerns, please respond to this message.
-'
- },
- { Queue => '___Approvals',
- Name => "New Pending Approval", # loc
- Description =>
- "Notify Owners and AdminCcs of new items pending their approval", # loc
- Content => 'Subject: New Pending Approval: {$Ticket->Subject}
-
-Greetings,
-
-There is a new item pending your approval: "{$Ticket->Subject()}",
-a summary of which appears below.
-
-Please visit {RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id}
-to approve or reject this ticket, or {RT->Config->Get(\'WebURL\')}Approvals/ to
-batch-process all your pending approvals.
-
--------------------------------------------------------------------------
-{$Transaction->Content()}
-'
- },
- { Queue => '___Approvals',
- Name => "Approval Passed", # loc
- Description =>
- "Notify Requestor of their ticket has been approved by some approver", # loc
- Content => 'Subject: Ticket Approved: {$Ticket->Subject}
-
-Greetings,
-
-Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
-Other approvals may be pending.
-
-Approver\'s notes: { $Notes }
-'
- },
- { Queue => '___Approvals',
- Name => "All Approvals Passed", # loc
- Description =>
- "Notify Requestor of their ticket has been approved by all approvers", # loc
- Content => 'Subject: Ticket Approved: {$Ticket->Subject}
-
-Greetings,
-
-Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
-Its Owner may now start to act on it.
-
-Approver\'s notes: { $Notes }
-'
- },
- { Queue => '___Approvals',
- Name => "Approval Rejected", # loc
- Description =>
- "Notify Owner of their rejected ticket", # loc
- Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
-
-Greetings,
-
-Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }.
-
-Approver\'s notes: { $Notes }
-'
- },
- { Queue => '___Approvals',
- Name => "Approval Ready for Owner", # loc
- Description =>
- "Notify Owner of their ticket has been approved and is ready to be acted on", # loc
- Content => 'Subject: Ticket Approved: {$Ticket->Subject}
-
-Greetings,
-
-The ticket has been approved, you may now start to act on it.
-
-'
- },
- { Queue => 0,
- Name => "Forward", # loc
- Description => "Heading of a forwarded message", # loc
- Content => q{
-This is a forward of transaction #{$Transaction->id} of ticket #{ $Ticket->id }
-}
- },
- { Queue => 0,
- Name => "Forward Ticket", # loc
- Description => "Heading of a forwarded Ticket", # loc
- Content => q{
-
-This is a forward of ticket #{ $Ticket->id }
-}
- },
- { Queue => 0,
- Name => "Error: public key", # loc
- Description =>
- "Inform user that he has problems with public key and couldn't recieve encrypted content", # loc
- Content => q{Subject: We have no your public key or it's wrong
-
-You received this message as we have no your public PGP key or we have a problem with your key. Inform the administrator about the problem.
-}
- },
- { Queue => 0,
- Name => "Error to RT owner: public key", # loc
- Description =>
- "Inform RT owner that user(s) have problems with public keys", # loc
- Content => q{Subject: Some users have problems with public keys
-
-You received this message as RT has problems with public keys of the following user:
-{
- foreach my $e ( @BadRecipients ) {
- $OUT .= "* ". $e->{'Message'} ."\n";
- }
-}}
- },
- { Queue => 0,
- Name => "Error: no private key", # loc
- Description =>
- "Inform user that we received an encrypted email and we have no private keys to decrypt", # loc
- Content => q{Subject: we received message we cannot decrypt
-
-You sent an encrypted message with subject '{ $Message->head->get('Subject') }',
-but we have no private key it's encrypted to.
-
-Please, check that you encrypt messages with correct keys
-or contact the system administrator.}
- },
- { Queue => 0,
- Name => "Error: bad GnuPG data", # loc
- Description =>
- "Inform user that a message he sent has invalid GnuPG data", # loc
- Content => q{Subject: We received a message we cannot handle
-
-You sent us a message that we cannot handle due to corrupted GnuPG signature or encrypted block. we get the following error(s):
-{ foreach my $msg ( @Messages ) {
- $OUT .= "* $msg\n";
- }
-}}
- },
- { Queue => 0,
- Name => "PasswordChange", # loc
- Description =>
- "Inform user that his password has been reset", # loc
- Content => q{Subject: [{RT->Config->Get('rtname')}] Password reset
-
-Greetings,
-
-Someone at {$ENV{'REMOTE_ADDR'}} requested a password reset for you on {RT->Config->Get('WebURL')}
-
-Your new password is:
- {$NewPassword}
-}
- },
-
- { Queue => '0',
- Name => 'Email Digest', # loc
- Description => 'Email template for periodic notification digests', # loc
- Content => q[Subject: RT Email Digest
-
-{ $Argument }
-],
- },
-
-{
- Queue => 0,
- Name => "Error: Missing dashboard", # loc
- Description =>
- "Inform user that a dashboard he subscribed to is missing", # loc
- Content => q{Subject: [{RT->Config->Get('rtname')}] Missing dashboard!
-
-Greetings,
-
-You are subscribed to a dashboard that is currently missing. Most likely, the dashboard was deleted.
-
-RT will remove this subscription as it is no longer useful. Here's the information RT had about your subscription:
-
-DashboardID: { $SubscriptionObj->SubValue('DashboardId') }
-Frequency: { $SubscriptionObj->SubValue('Frequency') }
-Hour: { $SubscriptionObj->SubValue('Hour') }
-{
- $SubscriptionObj->SubValue('Frequency') eq 'weekly'
- ? "Day of week: " . $SubscriptionObj->SubValue('Dow')
- : $SubscriptionObj->SubValue('Frequency') eq 'monthly'
- ? "Day of month: " . $SubscriptionObj->SubValue('Dom')
- : ''
-}
-}
-},
-);
-# }}}
-
-@Scrips = (
- { Description => 'On Correspond Open Tickets',
- ScripCondition => 'On Correspond',
- ScripAction => 'Open Tickets',
- Template => 'Blank' },
- { Description => 'On Owner Change Notify Owner',
- ScripCondition => 'On Owner Change',
- ScripAction => 'Notify Owner',
- Template => 'Transaction' },
- { Description => 'On Create Autoreply To Requestors',
- ScripCondition => 'On Create',
- ScripAction => 'AutoReply To Requestors',
- Template => 'AutoReply' },
- { Description => 'On Create Notify AdminCcs',
- ScripCondition => 'On Create',
- ScripAction => 'Notify AdminCcs',
- Template => 'Transaction' },
- { Description => 'On Correspond Notify AdminCcs',
- ScripCondition => 'On Correspond',
- ScripAction => 'Notify AdminCcs',
- Template => 'Admin Correspondence' },
- { Description => 'On Correspond Notify Requestors and Ccs',
- ScripCondition => 'On Correspond',
- ScripAction => 'Notify Requestors And Ccs',
- Template => 'Correspondence' },
- { Description => 'On Correspond Notify Other Recipients',
- ScripCondition => 'On Correspond',
- ScripAction => 'Notify Other Recipients',
- Template => 'Correspondence' },
- { Description => 'On Comment Notify AdminCcs as Comment',
- ScripCondition => 'On Comment',
- ScripAction => 'Notify AdminCcs As Comment',
- Template => 'Admin Comment' },
- { Description => 'On Comment Notify Other Recipients as Comment',
- ScripCondition => 'On Comment',
- ScripAction => 'Notify Other Recipients As Comment',
- Template => 'Correspondence' },
- { Description => 'On Resolve Notify Requestors',
- ScripCondition => 'On Resolve',
- ScripAction => 'Notify Requestors',
- Template => 'Resolved' },
- { Description => "On transaction, add any tags in the transaction's subject to the ticket's subject",
- ScripCondition => 'On Transaction',
- ScripAction => 'Extract Subject Tag',
- Template => 'Blank' },
-);
-
-@ACL = (
- { UserId => 'root', # - principalid
- Right => 'SuperUser', },
-
- { GroupDomain => 'SystemInternal',
- GroupType => 'privileged',
- Right => 'ShowApprovalsTab', },
-
-);
-
-# Predefined searches
-
-@Attributes = (
- { Name => 'Search - My Tickets',
- Description => '[_1] highest priority tickets I own', # loc
- Content =>
- { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',}
- . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',}
- . q{Priority, QueueName, ExtendedStatus},
- Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open')",
- OrderBy => 'Priority',
- Order => 'DESC'
- },
- },
- { Name => 'Search - Unowned Tickets',
- Description => '[_1] newest unowned tickets', # loc
- Content =>
-# 'Take' #loc
- { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',}
- . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',}
- . q{QueueName, ExtendedStatus, CreatedRelative, }
- . q{'<A HREF="__WebPath__/Ticket/Display.html?Action=Take&id=__id__">__loc(Take)__</a>/TITLE:NBSP'},
- Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')",
- OrderBy => 'Created',
- Order => 'DESC'
- },
- },
- { Name => 'Search - Bookmarked Tickets',
- Description => 'Bookmarked Tickets', #loc
- Content =>
- { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',}
- . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',}
- . q{Priority, QueueName, ExtendedStatus, Bookmark},
- Query => "id = '__Bookmarked__'",
- OrderBy => 'LastUpdated',
- Order => 'DESC' },
- },
- { Name => 'HomepageSettings',
- Description => 'HomepageSettings',
- Content =>
- { 'body' => # loc
- [ { type => 'system', name => 'My Tickets' },
- { type => 'system', name => 'Unowned Tickets' },
- { type => 'system', name => 'Bookmarked Tickets' },
- { type => 'component', name => 'QuickCreate' },
- ],
- 'summary' => # loc
- [
- { type => 'component', name => 'MyReminders' },
- { type => 'component', name => 'Quicksearch' },
- { type => 'component', name => 'Dashboards' },
- { type => 'component', name => 'RefreshHomepage' },
- ],
- },
- },
-);
generated by cgit v1.2.1 (git 2.18.0) at 2025-06-13 12:23:05 +0000