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-rw-r--r--httemplate/elements/form-create_ticket.html38
-rw-r--r--httemplate/elements/table-tickets.html159
-rw-r--r--httemplate/view/cust_main/tickets.html166
-rw-r--r--httemplate/view/elements/svc_Common.html4
-rwxr-xr-xhttemplate/view/svc_acct.cgi4
-rwxr-xr-xhttemplate/view/svc_domain.cgi4
-rw-r--r--httemplate/view/svc_external.cgi5
-rwxr-xr-xhttemplate/view/svc_forward.cgi4
-rw-r--r--httemplate/view/svc_www.cgi4
9 files changed, 224 insertions, 164 deletions
diff --git a/httemplate/elements/form-create_ticket.html b/httemplate/elements/form-create_ticket.html
new file mode 100644
index 000000000..362e82397
--- /dev/null
+++ b/httemplate/elements/form-create_ticket.html
@@ -0,0 +1,38 @@
+<FORM METHOD="GET" NAME="CreateTicketForm" STYLE="display:inline">
+<SCRIPT TYPE="text/javascript">
+function updateTicketLink() {
+ var link = document.getElementById('CreateTicketLink');
+ var selector = document.getElementById('Queue')
+ link.href = "<% $new_base.'?'.
+ join(';', map(
+ { ($_ eq 'Queue') ? () : "$_=$new_param{$_}"}
+ keys %new_param),'Queue=') %>" + selector.options[selector.selectedIndex].value;
+}
+</SCRIPT>
+<A NAME="tickets"><FONT CLASS="fsinnerbox-title">Tickets</FONT></A>
+<A id="CreateTicketLink" HREF="<% $new_link %>"><% mt('Create new ticket') |h %></A>
+ <% mt('in queue') |h %>
+%# fetch list of queues in which the user can create tickets
+% my %queues = FS::TicketSystem->queues('', 'CreateTicket');
+% if( $conf->exists('ticket_system-force_default_queueid') ) {
+<B><% $queues{$new_param{'Queue'}} %></B>
+<INPUT TYPE="hidden" NAME="Queue" VALUE="<% $new_param{'Queue'} %>">
+% }
+% else {
+<SELECT NAME="Queue" id="Queue" onchange="updateTicketLink()">
+% foreach my $queueid ( sort { $queues{$a} cmp $queues{$b} } keys %queues ) {
+ <OPTION VALUE="<% $queueid %>"
+ <% $queueid == $new_param{'Queue'} ? 'SELECTED' : '' %>
+ ><% $queues{$queueid} |h %>
+% }
+</SELECT>
+<SCRIPT DEFER TYPE="text/javascript">updateTicketLink();</SCRIPT>
+% }
+</FORM>
+<%init>
+my %opt = @_;
+my $conf = new FS::Conf;
+my $object = $opt{'object'}; # must be a cust_main, cust_svc, or svc_...
+my ($new_base, %new_param) = FS::TicketSystem->href_params_new_ticket($object);
+my $new_link = FS::TicketSystem->href_new_ticket($object);
+</%init>
diff --git a/httemplate/elements/table-tickets.html b/httemplate/elements/table-tickets.html
new file mode 100644
index 000000000..6d1a45a0d
--- /dev/null
+++ b/httemplate/elements/table-tickets.html
@@ -0,0 +1,159 @@
+<& /elements/form-create_ticket.html, object => $object &>
+ |
+View
+<A HREF="<% $open_link %>"><% mt($openlabel) |h %></A> |
+<A HREF="<% $res_link %>"><% mt('resolved') |h %></A>
+ <BR>
+
+<& /elements/table-grid.html &>
+% my $bgcolor1 = '#eeeeee';
+% my $bgcolor2 = '#ffffff';
+% my $bgcolor = '';
+
+<TR>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('#') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Subject') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Status') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Queue') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Owner') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Due') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Estimated Time') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Priority') |h %></TH>
+% if ( $ss_priority ) {
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Customer Priority') |h %></TH>
+% }
+% if ( $object->isa('FS::cust_main') ) {
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Service') |h %></TH>
+% }
+</TR>
+
+% foreach my $ticket ( @tickets ) {
+% my $href = FS::TicketSystem->href_ticket($ticket->{id});
+% if ( $bgcolor eq $bgcolor1 ) {
+% $bgcolor = $bgcolor2;
+% } else {
+% $bgcolor = $bgcolor1;
+% }
+
+ <TR>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <A HREF=<%$href%>><% $ticket->{id} %></A>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <A HREF=<%$href%>><% $ticket->{subject} %></A>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{status} %>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{queue} %>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{owner} %>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $date_formatter->($ticket->{due}) %>
+ </TD>
+
+ <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{timeestimated} %>
+ </TD>
+
+ <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{content}
+ ? $ticket->{content}.' ('.$ticket->{priority}.')'
+ : $ticket->{priority}
+ %>
+ </TD>
+
+% if ( $ss_priority ) {
+ <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{"CF.{$ss_priority}"} %>
+ </TD>
+% }
+% if ( $object->isa('FS::cust_main') ) {
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>"><FONT SIZE=-1><B>
+% foreach (@{ $ticket->{svcnums} }) {
+% my $cust_svc = FS::cust_svc->by_key($_) or next;
+ <% FS::UI::Web::svc_label_link($m, $cust_svc->part_svc, $cust_svc) %>
+ <BR>
+% }
+ </B></FONT></TD>
+% }
+
+ </TR>
+
+% }
+
+</TABLE>
+
+<%init>
+use Date::Parse qw(str2time);
+use Date::Format qw(time2str);
+
+my %opt = @_;
+my $conf = new FS::Conf;
+
+my $object = $opt{'object'};
+$object = $object->cust_svc if $object->isa('FS::svc_Common');
+my( @tickets ) = $object->tickets;
+
+my ($openlabel, $open_link, $res_link, $thing);
+$openlabel = join('/', FS::TicketSystem->statuses );
+
+# not the nicest way to do this--FS::has_tickets_Common?
+if ( $object->isa('FS::cust_main') ) {
+ $thing = 'customer';
+ $open_link = FS::TicketSystem->href_customer_tickets($object->custnum);
+
+ $res_link = FS::TicketSystem->href_customer_tickets(
+ $object->custnum,
+ { 'statuses' => [ 'resolved' ] }
+ );
+}
+elsif ( $object->isa('FS::cust_svc') ) {
+ $thing = 'service';
+ $open_link = FS::TicketSystem->href_service_tickets($object->svcnum);
+
+ $res_link = FS::TicketSystem->href_service_tickets(
+ $object->svcnum,
+ { 'statuses' => [ 'resolved' ] }
+ );
+}
+
+my $ss_priority = FS::TicketSystem->selfservice_priority;
+if ( $ss_priority ) {
+ my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
+ use sort 'stable';
+ # sort in the following way:
+ @tickets = sort {
+ # within a severity level...
+ ( $a->{'content'} eq $b->{'content'} ) ? (
+ # no-priority tickets sort last
+ (
+ ($a->{'_selfservice_priority'} eq '') <=>
+ ($b->{'_selfservice_priority'} eq '')
+ ) ||
+ # otherwise obey ticket_system-priority_reverse
+ ( $dir *
+ ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
+ )
+ ) : 0; # but don't rearrange between severity levels
+ } @tickets;
+}
+
+my $format = $conf->config('date_format') || '%Y-%m-%d';
+
+my $date_formatter = sub {
+ my $time = str2time($_[0], 'GMT');
+ # exclude times within 24 hours of zero
+ ($time > 86400) ? time2str($format, $time) : '';
+};
+
+</%init>
diff --git a/httemplate/view/cust_main/tickets.html b/httemplate/view/cust_main/tickets.html
index 194e90742..f076fcc92 100644
--- a/httemplate/view/cust_main/tickets.html
+++ b/httemplate/view/cust_main/tickets.html
@@ -1,164 +1,2 @@
-<FORM METHOD="GET" NAME="CreateTicketForm" STYLE="display:inline">
-<SCRIPT TYPE="text/javascript">
-function updateTicketLink() {
- var link = document.getElementById('CreateTicketLink');
- var selector = document.getElementById('Queue')
- link.href = "<% $new_base.'?'.
- join(';', map(
- { ($_ eq 'Queue') ? () : "$_=$new_param{$_}"}
- keys %new_param),'Queue=') %>" + selector.options[selector.selectedIndex].value;
-}
-</SCRIPT>
-<A NAME="tickets"><FONT CLASS="fsinnerbox-title">Tickets</FONT></A>
-<A id="CreateTicketLink" HREF="<% $new_link %>"><% mt('Create new ticket') |h %></A>
- <% mt('in queue') |h %>
-%# fetch list of queues in which the user can create tickets
-% my %queues = FS::TicketSystem->queues('', 'CreateTicket');
-% if( $conf->exists('ticket_system-force_default_queueid') ) {
-<B><% $queues{$new_param{'Queue'}} %></B>
-<INPUT TYPE="hidden" NAME="Queue" VALUE="<% $new_param{'Queue'} %>">
-% }
-% else {
-<SELECT NAME="Queue" id="Queue" onchange="updateTicketLink()">
-% foreach my $queueid ( sort { $queues{$a} cmp $queues{$b} } keys %queues ) {
- <OPTION VALUE="<% $queueid %>"
- <% $queueid == $new_param{'Queue'} ? 'SELECTED' : '' %>
- ><% $queues{$queueid} |h %>
-% }
-</SELECT>
-<SCRIPT DEFER TYPE="text/javascript">updateTicketLink();</SCRIPT>
-% }
-</FORM>
- |
-View
-<A HREF="<% $open_link %>"><% mt($openlabel) |h %></A> |
-<A HREF="<% $res_link %>"><% mt('resolved') |h %></A>
-<BR>
-
-<& /elements/table-grid.html &>
-% my $bgcolor1 = '#eeeeee';
-% my $bgcolor2 = '#ffffff';
-% my $bgcolor = '';
-
-<TR>
- <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('#') |h %></TH>
- <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Subject') |h %></TH>
- <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Status') |h %></TH>
- <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Queue') |h %></TH>
- <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Owner') |h %></TH>
- <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Due') |h %></TH>
- <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Estimated Time') |h %></TH>
- <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Priority') |h %></TH>
-% if ( $ss_priority ) {
- <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Customer Priority') |h %></TH>
-% }
-</TR>
-
-% foreach my $ticket ( @tickets ) {
-% my $href = FS::TicketSystem->href_ticket($ticket->{id});
-% if ( $bgcolor eq $bgcolor1 ) {
-% $bgcolor = $bgcolor2;
-% } else {
-% $bgcolor = $bgcolor1;
-% }
-
- <TR>
-
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
- <A HREF=<%$href%>><% $ticket->{id} %></A>
- </TD>
-
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
- <A HREF=<%$href%>><% $ticket->{subject} %></A>
- </TD>
-
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
- <% $ticket->{status} %>
- </TD>
-
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
- <% $ticket->{queue} %>
- </TD>
-
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
- <% $ticket->{owner} %>
- </TD>
-
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
- <% $date_formatter->($ticket->{due}) %>
- </TD>
-
- <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
- <% $ticket->{timeestimated} %>
- </TD>
-
- <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
- <% $ticket->{content}
- ? $ticket->{content}.' ('.$ticket->{priority}.')'
- : $ticket->{priority}
- %>
- </TD>
-
-% if ( $ss_priority ) {
- <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
- <% $ticket->{"CF.{$ss_priority}"} %>
- </TD>
-% }
-
- </TR>
-
-% }
-
-</TABLE>
-
-<%init>
-use Date::Format 'time2str';
-use Date::Parse 'str2time';
-
-my( $conf ) = new FS::Conf;
-my( $cust_main ) = @_;
-my( @tickets ) = $cust_main->tickets;
-
-my $open_link = FS::TicketSystem->href_customer_tickets($cust_main->custnum);
-my $openlabel = join('/', FS::TicketSystem->statuses );
-
-my $res_link = FS::TicketSystem->href_customer_tickets(
- $cust_main->custnum,
- { 'statuses' => [ 'resolved' ] }
- );
-
-my( $new_base, %new_param ) =
- FS::TicketSystem->href_params_new_ticket( $cust_main );
-
-my $new_link = FS::TicketSystem->href_new_ticket( $cust_main );
-
-my $ss_priority = FS::TicketSystem->selfservice_priority;
-if ( $ss_priority ) {
- my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
- use sort 'stable';
- # sort in the following way:
- @tickets = sort {
- # within a severity level...
- ( $a->{'content'} eq $b->{'content'} ) ? (
- # no-priority tickets sort last
- (
- ($a->{'_selfservice_priority'} eq '') <=>
- ($b->{'_selfservice_priority'} eq '')
- ) ||
- # otherwise obey ticket_system-priority_reverse
- ( $dir *
- ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
- )
- ) : 0; # but don't rearrange between severity levels
- } @tickets;
-}
-
-my $format = $conf->config('date_format') || '%Y-%m-%d';
-
-my $date_formatter = sub {
- my $time = str2time($_[0], 'GMT');
- # exclude times within 24 hours of zero
- ($time > 86400) ? time2str($format, $time) : '';
-};
-
-</%init>
+% my $cust_main = shift;
+<& /elements/table-tickets.html, object => $cust_main &>
diff --git a/httemplate/view/elements/svc_Common.html b/httemplate/view/elements/svc_Common.html
index 3130c73a0..04d2b2962 100644
--- a/httemplate/view/elements/svc_Common.html
+++ b/httemplate/view/elements/svc_Common.html
@@ -114,6 +114,10 @@ function areyousure(href) {
% }
+% if ( $conf->config('ticket_system') ) {
+<& /elements/table-tickets.html, object => $cust_svc &>
+% }
+
<% joblisting({'svcnum'=>$svcnum}, 1) %>
<% include('/elements/footer.html') %>
diff --git a/httemplate/view/svc_acct.cgi b/httemplate/view/svc_acct.cgi
index 441e4945d..de97a0796 100755
--- a/httemplate/view/svc_acct.cgi
+++ b/httemplate/view/svc_acct.cgi
@@ -75,6 +75,10 @@
<& elements/svc_export_settings.html, $svc_acct &>
+% if ( $conf->config('ticket_system') ) {
+<& /elements/table-tickets.html, object => $cust_svc &>
+% }
+
<% joblisting({'svcnum'=>$svcnum}, 1) %>
<& /elements/footer.html &>
diff --git a/httemplate/view/svc_domain.cgi b/httemplate/view/svc_domain.cgi
index 3938a3406..fcccd74b4 100755
--- a/httemplate/view/svc_domain.cgi
+++ b/httemplate/view/svc_domain.cgi
@@ -36,6 +36,10 @@
<% include('elements/svc_export_settings.html', $svc_domain) %>
+% if ( $conf->config('ticket_system') ) {
+<& /elements/table-tickets.html, object => $cust_svc &>
+% }
+
<% joblisting({'svcnum'=>$svcnum}, 1) %>
<% include('/elements/footer.html') %>
diff --git a/httemplate/view/svc_external.cgi b/httemplate/view/svc_external.cgi
index 77679d81c..72e553598 100644
--- a/httemplate/view/svc_external.cgi
+++ b/httemplate/view/svc_external.cgi
@@ -23,6 +23,11 @@
</TABLE></TD></TR></TABLE>
+
+% if ( $conf->config('ticket_system') ) {
+<& /elements/table-tickets.html, object => $cust_svc &>
+% }
+
<BR><% joblisting({'svcnum'=>$svcnum}, 1) %>
<% include('/elements/footer.html') %>
diff --git a/httemplate/view/svc_forward.cgi b/httemplate/view/svc_forward.cgi
index 15b5ae56f..2cb78ebd5 100755
--- a/httemplate/view/svc_forward.cgi
+++ b/httemplate/view/svc_forward.cgi
@@ -53,6 +53,10 @@
<% include('elements/svc_export_settings.html', $svc_forward) %>
+% if ( $conf->config('ticket_system') ) {
+<& /elements/table-tickets.html, object => $cust_svc &>
+% }
+
<% joblisting({'svcnum'=>$svcnum}, 1) %>
<% include('/elements/footer.html') %>
diff --git a/httemplate/view/svc_www.cgi b/httemplate/view/svc_www.cgi
index 935d139e9..fbb02a00f 100644
--- a/httemplate/view/svc_www.cgi
+++ b/httemplate/view/svc_www.cgi
@@ -49,6 +49,10 @@
</TABLE>
<BR>
+% if ( $conf->config('ticket_system') ) {
+<& /elements/table-tickets.html, object => $cust_svc &>
+% }
+
<% joblisting({'svcnum'=>$svcnum}, 1) %>
<% include('/elements/footer.html') %>
generated by cgit v1.2.1 (git 2.18.0) at 2025-06-15 03:40:56 +0000