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-rw-r--r--FS/FS/TicketSystem/RT_Internal.pm402
1 files changed, 0 insertions, 402 deletions
diff --git a/FS/FS/TicketSystem/RT_Internal.pm b/FS/FS/TicketSystem/RT_Internal.pm
deleted file mode 100644
index befafb847..000000000
--- a/FS/FS/TicketSystem/RT_Internal.pm
+++ /dev/null
@@ -1,402 +0,0 @@
-package FS::TicketSystem::RT_Internal;
-
-use strict;
-use vars qw( @ISA $DEBUG $me );
-use Data::Dumper;
-use MIME::Entity;
-use FS::UID qw(dbh);
-use FS::CGI qw(popurl);
-use FS::TicketSystem::RT_Libs;
-
-@ISA = qw( FS::TicketSystem::RT_Libs );
-
-$DEBUG = 0;
-$me = '[FS::TicketSystem::RT_Internal]';
-
-sub sql_num_customer_tickets {
- "( select count(*) from Tickets
- join Links on ( Tickets.id = Links.LocalBase )
- where ( Status = 'new' or Status = 'open' or Status = 'stalled' )
- and Target = 'freeside://freeside/cust_main/' || custnum
- )";
-}
-
-sub baseurl {
- #my $self = shift;
- if ( $RT::URI::freeside::URL ) {
- $RT::URI::freeside::URL. '/rt/';
- } else {
- 'http://you_need_to_set_RT_URI_freeside_URL_in_SiteConfig.pm/';
- }
-}
-
-#mapping/genericize??
-#ShowConfigTab ModifySelf
-sub access_right {
- my( $self, $session, $right ) = @_;
-
- #return '' unless $conf->config('ticket_system');
- return '' unless FS::Conf->new->config('ticket_system');
-
- $session = $self->session($session);
-
- #warn "$me access_right: CurrentUser ". $session->{'CurrentUser'}. ":\n".
- # ( $DEBUG>1 ? Dumper($session->{'CurrentUser'}) : '' )
- # if $DEBUG > 1;
-
- $session->{'CurrentUser'}->HasRight( Right => $right,
- Object => $RT::System );
-}
-
-sub session {
- my( $self, $session ) = @_;
-
- if ( $session && $session->{'Current_User'} ) {
- warn "$me session: using existing session and CurrentUser: \n".
- Dumper($session->{'CurrentUser'})
- if $DEBUG;
- } else {
- warn "$me session: loading session and CurrentUser\n" if $DEBUG > 1;
- $session = $self->_web_external_auth($session);
- }
-
- $session;
-}
-
-sub init {
- my $self = shift;
-
- warn "$me init: loading RT libraries\n" if $DEBUG;
- eval '
- use lib ( "/opt/rt3/local/lib", "/opt/rt3/lib" );
- use RT;
- #it looks like the rest are taken care of these days in RT::InitClasses
- #use RT::Ticket;
- #use RT::Transactions;
- #use RT::Users;
- #use RT::CurrentUser;
- #use RT::Templates;
- #use RT::Queues;
- #use RT::ScripActions;
- #use RT::ScripConditions;
- #use RT::Scrips;
- #use RT::Groups;
- #use RT::GroupMembers;
- #use RT::CustomFields;
- #use RT::CustomFieldValues;
- #use RT::ObjectCustomFieldValues;
-
- #for web external auth...
- use RT::Interface::Web;
- ';
- die $@ if $@;
-
- warn "$me init: loading RT config\n" if $DEBUG;
- {
- local $SIG{__DIE__};
- eval 'RT::LoadConfig();';
- }
- die $@ if $@;
-
- warn "$me init: initializing RT\n" if $DEBUG;
- {
- local $SIG{__DIE__};
- eval 'RT::Init("NoSignalHandlers"=>1);';
- }
- die $@ if $@;
-
- warn "$me init: complete" if $DEBUG;
-}
-
-=item create_ticket SESSION_HASHREF, OPTION => VALUE ...
-
-Class method. Creates a ticket. If there is an error, returns the scalar
-error, otherwise returns the newly created RT::Ticket object.
-
-Accepts the following options:
-
-=over 4
-
-=item queue
-
-Queue name or Id
-
-=item subject
-
-Ticket subject
-
-=item requestor
-
-Requestor email address or arrayref of addresses
-
-=item cc
-
-Cc: email address or arrayref of addresses
-
-=item message
-
-Ticket message
-
-=item mime_type
-
-MIME type to use for message. Defaults to text/plain. Specifying text/html
-can be useful to use HTML markup in message.
-
-=item custnum
-
-Customer number (see L<FS::cust_main>) to associate with ticket.
-
-=item svcnum
-
-Service number (see L<FS::cust_svc>) to associate with ticket. Will also
-associate the customer who has this service (unless the service is unlinked).
-
-=back
-
-=cut
-
-sub create_ticket {
- my($self, $session, %param) = @_;
-
- $session = $self->session($session);
-
- my $Queue = RT::Queue->new($session->{'CurrentUser'});
- $Queue->Load( $param{'queue'} );
-
- my $req = ref($param{'requestor'})
- ? $param{'requestor'}
- : ( $param{'requestor'} ? [ $param{'requestor'} ] : [] );
-
- my $cc = ref($param{'cc'})
- ? $param{'cc'}
- : ( $param{'cc'} ? [ $param{'cc'} ] : [] );
-
- my $mimeobj = MIME::Entity->build(
- 'Data' => $param{'message'},
- 'Type' => ( $param{'mime_type'} || 'text/plain' ),
- );
-
- my %ticket = (
- 'Queue' => $Queue->Id,
- 'Subject' => $param{'subject'},
- 'Requestor' => $req,
- 'Cc' => $cc,
- 'MIMEObj' => $mimeobj,
- );
- warn Dumper(\%ticket) if $DEBUG > 1;
-
- my $Ticket = RT::Ticket->new($session->{'CurrentUser'});
- my( $id, $Transaction, $ErrStr );
- {
- local $SIG{__DIE__};
- ( $id, $Transaction, $ErrStr ) = $Ticket->Create( %ticket );
- }
- return $ErrStr if $id == 0;
-
- warn "ticket got id $id\n" if $DEBUG;
-
- #XXX check errors adding custnum/svcnum links (put it in a transaction)...
- # but we do already know they're good
-
- if ( $param{'custnum'} ) {
- my( $val, $msg ) = $Ticket->_AddLink(
- 'Type' => 'MemberOf',
- 'Target' => 'freeside://freeside/cust_main/'. $param{'custnum'},
- );
- }
-
- if ( $param{'svcnum'} ) {
- my( $val, $msg ) = $Ticket->_AddLink(
- 'Type' => 'MemberOf',
- 'Target' => 'freeside://freeside/cust_svc/'. $param{'svcnum'},
- );
- }
-
- $Ticket;
-}
-
-=item get_ticket SESSION_HASHREF, OPTION => VALUE ...
-
-Class method. Retrieves a ticket. If there is an error, returns the scalar
-error. Otherwise, currently returns a slightly tricky data structure containing
-a list of the linked customers and each transaction's content, description, and
-create time.
-
-Accepts the following options:
-
-=over 4
-
-=item ticket_id
-
-The ticket id
-
-=back
-
-=cut
-
-sub get_ticket {
- my($self, $session, %param) = @_;
-
- $session = $self->session($session);
-
- my $Ticket = RT::Ticket->new($session->{'CurrentUser'});
- my $ticketid = $Ticket->Load( $param{'ticket_id'} );
- return 'Could not load ticket' unless $ticketid;
-
- my @custs = ();
- foreach my $link ( @{ $Ticket->Customers->ItemsArrayRef } ) {
- my $cust = $link->Target;
- push @custs, $1 if $cust =~ /\/(\d+)$/;
- }
-
- my @txns = ();
- my $transactions = $Ticket->Transactions;
- while ( my $transaction = $transactions->Next ) {
- my $t = { created => $transaction->Created,
- content => $transaction->Content,
- description => $transaction->Description,
- type => $transaction->Type,
- };
- push @txns, $t;
- }
-
- { txns => [ @txns ],
- custs => [ @custs ],
- };
-}
-
-
-=item correspond_ticket SESSION_HASHREF, OPTION => VALUE ...
-
-Class method. Correspond on a ticket. If there is an error, returns the scalar
-error. Otherwise, returns the transaction id, error message, and
-RT::Transaction object.
-
-Accepts the following options:
-
-=over 4
-
-=item ticket_id
-
-The ticket id
-
-=item content
-
-Correspondence content
-
-=back
-
-=cut
-
-sub correspond_ticket {
- my($self, $session, %param) = @_;
-
- $session = $self->session($session);
-
- my $Ticket = RT::Ticket->new($session->{'CurrentUser'});
- my $ticketid = $Ticket->Load( $param{'ticket_id'} );
- return 'Could not load ticket' unless $ticketid;
- return 'No content' unless $param{'content'};
-
- $Ticket->Correspond( Content => $param{'content'} );
-}
-
-#shameless false laziness w/RT::Interface::Web::AttemptExternalAuth
-# to get logged into RT from afar
-sub _web_external_auth {
- my( $self, $session ) = @_;
-
- my $user = $FS::CurrentUser::CurrentUser->username;
-
- eval 'use RT::CurrentUser;';
- die $@ if $@;
-
- $session ||= {};
- $session->{'CurrentUser'} = RT::CurrentUser->new();
-
- warn "$me _web_external_auth loading RT user for $user\n"
- if $DEBUG > 1;
-
- $session->{'CurrentUser'}->Load($user);
-
- if ( ! $session->{'CurrentUser'}->Id() ) {
-
- # Create users on-the-fly
-
- warn "can't load RT user for $user; auto-creating\n"
- if $DEBUG;
-
- my $UserObj = RT::User->new( RT::CurrentUser->new('RT_System') );
-
- my ( $val, $msg ) = $UserObj->Create(
- %{ ref($RT::AutoCreate) ? $RT::AutoCreate : {} },
- Name => $user,
- Gecos => $user,
- );
-
- if ($val) {
-
- # now get user specific information, to better create our user.
- my $new_user_info
- = RT::Interface::Web::WebExternalAutoInfo($user);
-
- # set the attributes that have been defined.
- # FIXME: this is a horrible kludge. I'm sure there's something cleaner
- foreach my $attribute (
- 'Name', 'Comments',
- 'Signature', 'EmailAddress',
- 'PagerEmailAddress', 'FreeformContactInfo',
- 'Organization', 'Disabled',
- 'Privileged', 'RealName',
- 'NickName', 'Lang',
- 'EmailEncoding', 'WebEncoding',
- 'ExternalContactInfoId', 'ContactInfoSystem',
- 'ExternalAuthId', 'Gecos',
- 'HomePhone', 'WorkPhone',
- 'MobilePhone', 'PagerPhone',
- 'Address1', 'Address2',
- 'City', 'State',
- 'Zip', 'Country'
- )
- {
- #uhh, wrong root
- #$m->comp( '/Elements/Callback', %ARGS,
- # _CallbackName => 'NewUser' );
-
- my $method = "Set$attribute";
- $UserObj->$method( $new_user_info->{$attribute} )
- if ( defined $new_user_info->{$attribute} );
- }
- $session->{'CurrentUser'}->Load($user);
- }
- else {
-
- # we failed to successfully create the user. abort abort abort.
- delete $session->{'CurrentUser'};
-
- die "can't auto-create RT user"; #an error message would be nice :/
- #$m->abort() unless $RT::WebFallbackToInternalAuth;
- #$m->comp( '/Elements/Login', %ARGS,
- # Error => loc( 'Cannot create user: [_1]', $msg ) );
- }
- }
-
- unless ( $session->{'CurrentUser'}->Id() ) {
- delete $session->{'CurrentUser'};
-
- die "can't auto-create RT user";
- #$user = $orig_user;
- #
- #if ($RT::WebExternalOnly) {
- # $m->comp( '/Elements/Login', %ARGS,
- # Error => loc('You are not an authorized user') );
- # $m->abort();
- #}
- }
-
- $session;
-
-}
-
-1;
-
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