rt 4.2.13 ticket#13852

57 files changed, 102 insertions, 69 deletions

diff --git a/rt/share/html/Ticket/Attachment/WithHeaders/dhandler b/rt/share/html/Ticket/Attachment/WithHeaders/dhandler
index 5df2db4..93c64ad 100644
--- a/rt/share/html/Ticket/Attachment/WithHeaders/dhandler
+++ b/rt/share/html/Ticket/Attachment/WithHeaders/dhandler
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Attachment/dhandler b/rt/share/html/Ticket/Attachment/dhandler
index 134ecd6..8a62e6d 100755
--- a/rt/share/html/Ticket/Attachment/dhandler
+++ b/rt/share/html/Ticket/Attachment/dhandler
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Create.html b/rt/share/html/Ticket/Create.html
index 1d18037..9cb3c7b 100755
--- a/rt/share/html/Ticket/Create.html
+++ b/rt/share/html/Ticket/Create.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -335,7 +335,7 @@ if ($CloneTicket) {
         return if $uri->IsLocal and
                 $uri->Object and
                 $uri->Object->isa('RT::Ticket') and
-                $uri->Object->Type eq 'reminder';
+                $uri->Object->__Value('Type') eq 'reminder';
 
         return $link->$local_method || $uri->URI;
     };
@@ -383,6 +383,8 @@ if ($CloneTicket) {
     }
     $clone->{'new-Customer'} = join(' ', @customers);
 
+    $m->callback( CallbackName => 'MassageCloneArgs', ARGSRef => $clone, Queue => $Queue );
+
     for ( keys %$clone ) {
         $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
     }
diff --git a/rt/share/html/Ticket/Crypt.html b/rt/share/html/Ticket/Crypt.html
index 0eb0b15..fb0a8e8 100644
--- a/rt/share/html/Ticket/Crypt.html
+++ b/rt/share/html/Ticket/Crypt.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Display.html b/rt/share/html/Ticket/Display.html
index 96a49d4..3b13efd 100755
--- a/rt/share/html/Ticket/Display.html
+++ b/rt/share/html/Ticket/Display.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/AddAttachments b/rt/share/html/Ticket/Elements/AddAttachments
index 7c1f0b8..876592a 100644
--- a/rt/share/html/Ticket/Elements/AddAttachments
+++ b/rt/share/html/Ticket/Elements/AddAttachments
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/AddWatchers b/rt/share/html/Ticket/Elements/AddWatchers
index 4093c26..278428f 100755
--- a/rt/share/html/Ticket/Elements/AddWatchers
+++ b/rt/share/html/Ticket/Elements/AddWatchers
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/Bookmark b/rt/share/html/Ticket/Elements/Bookmark
index fa40cc1..6c02bfe 100644
--- a/rt/share/html/Ticket/Elements/Bookmark
+++ b/rt/share/html/Ticket/Elements/Bookmark
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ClickToShowHistory b/rt/share/html/Ticket/Elements/ClickToShowHistory
index 47a08f2..d795ebe 100644
--- a/rt/share/html/Ticket/Elements/ClickToShowHistory
+++ b/rt/share/html/Ticket/Elements/ClickToShowHistory
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/DelayShowHistory b/rt/share/html/Ticket/Elements/DelayShowHistory
index a675fe2..bebd459 100644
--- a/rt/share/html/Ticket/Elements/DelayShowHistory
+++ b/rt/share/html/Ticket/Elements/DelayShowHistory
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditBasics b/rt/share/html/Ticket/Elements/EditBasics
index d6f1862..75c9b88 100755
--- a/rt/share/html/Ticket/Elements/EditBasics
+++ b/rt/share/html/Ticket/Elements/EditBasics
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditCustomFields b/rt/share/html/Ticket/Elements/EditCustomFields
index 336e86c..0673396 100755
--- a/rt/share/html/Ticket/Elements/EditCustomFields
+++ b/rt/share/html/Ticket/Elements/EditCustomFields
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditDates b/rt/share/html/Ticket/Elements/EditDates
index 710ee51..4d56821 100755
--- a/rt/share/html/Ticket/Elements/EditDates
+++ b/rt/share/html/Ticket/Elements/EditDates
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditMerge b/rt/share/html/Ticket/Elements/EditMerge
index 321a6f4..f702db6 100644
--- a/rt/share/html/Ticket/Elements/EditMerge
+++ b/rt/share/html/Ticket/Elements/EditMerge
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditPeople b/rt/share/html/Ticket/Elements/EditPeople
index 8d5a418..96b9841 100755
--- a/rt/share/html/Ticket/Elements/EditPeople
+++ b/rt/share/html/Ticket/Elements/EditPeople
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditTransactionCustomFields b/rt/share/html/Ticket/Elements/EditTransactionCustomFields
index f0c1f29..5dbd7fa 100644
--- a/rt/share/html/Ticket/Elements/EditTransactionCustomFields
+++ b/rt/share/html/Ticket/Elements/EditTransactionCustomFields
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditWatchers b/rt/share/html/Ticket/Elements/EditWatchers
index 0f613ca..9776f53 100755
--- a/rt/share/html/Ticket/Elements/EditWatchers
+++ b/rt/share/html/Ticket/Elements/EditWatchers
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/LoadTextAttachments b/rt/share/html/Ticket/Elements/LoadTextAttachments
index 69ec52b..13f1a0c 100644
--- a/rt/share/html/Ticket/Elements/LoadTextAttachments
+++ b/rt/share/html/Ticket/Elements/LoadTextAttachments
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/PreviewScrips b/rt/share/html/Ticket/Elements/PreviewScrips
index cc55fa8..60f22ca 100755
--- a/rt/share/html/Ticket/Elements/PreviewScrips
+++ b/rt/share/html/Ticket/Elements/PreviewScrips
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/Reminders b/rt/share/html/Ticket/Elements/Reminders
index 80326db..d1e25bd 100644
--- a/rt/share/html/Ticket/Elements/Reminders
+++ b/rt/share/html/Ticket/Elements/Reminders
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/SelectStatus b/rt/share/html/Ticket/Elements/SelectStatus
index f793967..d59f0f0 100644
--- a/rt/share/html/Ticket/Elements/SelectStatus
+++ b/rt/share/html/Ticket/Elements/SelectStatus
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowAttachments b/rt/share/html/Ticket/Elements/ShowAttachments
index a567844..b34f673 100755
--- a/rt/share/html/Ticket/Elements/ShowAttachments
+++ b/rt/share/html/Ticket/Elements/ShowAttachments
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -58,7 +58,7 @@
 % foreach my $rev (@{$documents{$key}}) {
 % if ($rev->ContentLength) {
 <li><font size="-2">
-<a href="<%RT->Config->Get('WebPath')%>/Ticket/Attachment/<%$rev->TransactionId%>/<%$rev->Id%>/<%$rev->Filename | un %>">
+<a href="<%RT->Config->Get('WebPath')%>/<% $DisplayPath %>/Attachment/<%$rev->TransactionId%>/<%$rev->Id%>/<%$rev->Filename | un %>">
 % my $desc = loc("[_1] ([_2]) by [_3]", $rev->CreatedAsString, $rev->FriendlyContentLength, $m->scomp('/Elements/ShowUser', User => $rev->CreatorObj));
 <% $desc |n%>
 </a>
@@ -90,5 +90,6 @@ while ( my $attach = $Attachments->Next() ) {
 <%ARGS>
 $Ticket => undef
 $Attachments => undef
+$DisplayPath => $session{'CurrentUser'}->Privileged ? 'Ticket' : 'SelfService'
 </%ARGS>
 
diff --git a/rt/share/html/Ticket/Elements/ShowBasics b/rt/share/html/Ticket/Elements/ShowBasics
index 546f581..5d04f63 100755
--- a/rt/share/html/Ticket/Elements/ShowBasics
+++ b/rt/share/html/Ticket/Elements/ShowBasics
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -74,10 +74,12 @@
     <td class="value"><& ShowTime, minutes => $Ticket->TimeLeft &></td>
   </tr>
 % }
+% $m->callback( %ARGS, CallbackName => 'AfterTimeLeft', TicketObj => $Ticket );
   <tr class="priority">
     <td class="label"><&|/l&>Priority</&>:</td>
     <td class="value"><& ShowPriority, Ticket => $Ticket &></td>
   </tr>
+% $m->callback( %ARGS, CallbackName => 'AfterPriority', TicketObj => $Ticket );
 %# This will check SeeQueue at the ticket role level, queue level, and global level
 % if ($Ticket->CurrentUserHasRight('SeeQueue')) {
   <tr class="queue">
@@ -85,12 +87,14 @@
     <td class="value"><& ShowQueue, Ticket => $Ticket, QueueObj => $Ticket->QueueObj &></td>
   </tr>
 % }
+% $m->callback( %ARGS, CallbackName => 'AfterQueue', TicketObj => $Ticket );
   <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => 'Basics', Table => 0 &>
 % if ($UngroupedCFs) {
   <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => '', Table => 0 &>
 % }
 % $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );
 </table>
+% $m->callback( %ARGS, CallbackName => 'AfterTable', TicketObj => $Ticket );
 <%ARGS>
 $Ticket => undef
 $UngroupedCFs => 0
diff --git a/rt/share/html/Ticket/Elements/ShowCustomFields b/rt/share/html/Ticket/Elements/ShowCustomFields
index 7d4298a..a1824d3 100755
--- a/rt/share/html/Ticket/Elements/ShowCustomFields
+++ b/rt/share/html/Ticket/Elements/ShowCustomFields
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowDates b/rt/share/html/Ticket/Elements/ShowDates
index 24e88e2..823caed 100755
--- a/rt/share/html/Ticket/Elements/ShowDates
+++ b/rt/share/html/Ticket/Elements/ShowDates
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowDependencyStatus b/rt/share/html/Ticket/Elements/ShowDependencyStatus
index eba6139..328e91c 100644
--- a/rt/share/html/Ticket/Elements/ShowDependencyStatus
+++ b/rt/share/html/Ticket/Elements/ShowDependencyStatus
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowGroupMembers b/rt/share/html/Ticket/Elements/ShowGroupMembers
index dc5cc6b..a70a387 100644
--- a/rt/share/html/Ticket/Elements/ShowGroupMembers
+++ b/rt/share/html/Ticket/Elements/ShowGroupMembers
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowPeople b/rt/share/html/Ticket/Elements/ShowPeople
index b5b5dab..4c3b61e 100755
--- a/rt/share/html/Ticket/Elements/ShowPeople
+++ b/rt/share/html/Ticket/Elements/ShowPeople
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowPriority b/rt/share/html/Ticket/Elements/ShowPriority
index 8fce60c..23945e3 100644
--- a/rt/share/html/Ticket/Elements/ShowPriority
+++ b/rt/share/html/Ticket/Elements/ShowPriority
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowQueue b/rt/share/html/Ticket/Elements/ShowQueue
index d6b298a..1e4b444 100644
--- a/rt/share/html/Ticket/Elements/ShowQueue
+++ b/rt/share/html/Ticket/Elements/ShowQueue
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -45,18 +45,28 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
+% if ( $query ) {
+<a href="<% RT->Config->Get('WebPath') %>/Search/Results.html?Query=<% $query |u,n %>"><% $value %></a>
+% } else {
 <% $value %>
+% }
 <%ARGS>
 $Ticket => undef
 $QueueObj
 </%ARGS>
 <%INIT>
 my $value = $QueueObj->Name;
+my $query;
 
 if ( $Ticket and $Ticket->CurrentUserHasRight('SeeQueue') ) {
     # Grab the queue name anyway if the current user can
     # see the queue based on his role for this ticket
     $value = $QueueObj->__Value('Name');
+    if ( $session{CurrentUser}->Privileged ) {
+        my @statuses = $QueueObj->ActiveStatusArray();
+        s{(['\\])}{\\$1}g for @statuses;
+        $query = "Queue = " . $QueueObj->id . " AND ( ". join(" OR ", map {"Status = '$_'"} @statuses) . " )";
+    }
 }
 
 $value = '#'. $QueueObj->id
diff --git a/rt/share/html/Ticket/Elements/ShowRequestor b/rt/share/html/Ticket/Elements/ShowRequestor
index 266604c..40833bf 100755
--- a/rt/share/html/Ticket/Elements/ShowRequestor
+++ b/rt/share/html/Ticket/Elements/ShowRequestor
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -51,7 +51,7 @@
         jQuery(".more-about-requestor-tickets").tabs({
             cache: true,
             collapsible: true,
-            selected: <% $selected %>
+            active: <% $selected %>
         });
     });
 </script>
@@ -167,8 +167,10 @@ $ShowTickets = 0 if $DefaultTicketsTab eq 'None';
 my $TicketTemplate;
 if ($ShowTickets) {
     for (0 .. (@$status_order - 1)) {
-        $selected = $_ && last
-            if $status_order->[$_] eq $DefaultTicketsTab;
+        if ( $status_order->[$_] eq $DefaultTicketsTab ) {
+            $selected = $_;
+            last;
+        }
     }
 
     $TicketTemplate = "ShowRequestorTickets$DefaultTicketsTab";
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo b/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo
index cd2dbc8..64d97c4 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo
+++ b/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTickets b/rt/share/html/Ticket/Elements/ShowRequestorTickets
index 55e7819..a495567 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorTickets
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTickets
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive b/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive
index b29eb0d..3d945bc 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll b/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll
index c670570..1a5a4dd 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive b/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive
index 5581f7f..eb08c4c 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients b/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients
index 2f07456..fb2a359 100644
--- a/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients
+++ b/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowSummary b/rt/share/html/Ticket/Elements/ShowSummary
index 9c8c8b4..4bf38ec 100755
--- a/rt/share/html/Ticket/Elements/ShowSummary
+++ b/rt/share/html/Ticket/Elements/ShowSummary
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -53,7 +53,7 @@
         (($can_modify || $can_modify_cf) ? (title_href => RT->Config->Get('WebPath')."/Ticket/Modify.html?id=".$Ticket->Id) : ()),
         class => 'ticket-info-basics',
     &><& /Ticket/Elements/ShowBasics, Ticket => $Ticket &></&>
-
+% $m->callback( %ARGS, CallbackName => 'AfterBasics' );
     <& /Elements/ShowCustomFieldCustomGroupings,
         Object       => $Ticket,
         title_href   => ($can_modify || $can_modify_cf) ? RT->Config->Get('WebPath')."/Ticket/Modify.html" : "",
@@ -69,6 +69,7 @@
         (($can_modify || $can_modify_owner || $can_modify_people) ? (title_href => RT->Config->Get('WebPath')."/Ticket/ModifyPeople.html?id=".$Ticket->Id) : ()),
         class => 'ticket-info-people',
     &><& /Ticket/Elements/ShowPeople, Ticket => $Ticket &></&>
+% $m->callback( %ARGS, CallbackName => 'AfterPeople' );
     <& /Ticket/Elements/ShowAttachments, Ticket => $Ticket, Attachments => $Attachments &>
 % $m->callback( %ARGS, CallbackName => 'AfterAttachments' );
     <& /Ticket/Elements/ShowRequestor, Ticket => $Ticket &>
@@ -88,10 +89,12 @@
         </td></tr></table>
     </&>
 % }
+% $m->callback( %ARGS, CallbackName => 'AfterReminders' );
     <&| /Widgets/TitleBox, title => loc("Dates"),
         ($can_modify ? (title_href => RT->Config->Get('WebPath')."/Ticket/ModifyDates.html?id=".$Ticket->Id) : ()),
         class => 'ticket-info-dates',
     &><& /Ticket/Elements/ShowDates, Ticket => $Ticket &></&>
+% $m->callback( %ARGS, CallbackName => 'AfterDates' );
 % my (@extra);
 % push @extra, titleright_raw => '<a href="'. RT->Config->Get('WebPath'). '/Ticket/Graphs/index.html?id='.$Ticket->id.'">'.loc('Graph').'</a>' unless RT->Config->Get('DisableGraphViz');
 % $m->callback( %ARGS, CallbackName => 'LinksExtra', extra => \@extra );
diff --git a/rt/share/html/Ticket/Elements/ShowTime b/rt/share/html/Ticket/Elements/ShowTime
index 2645353..faf526d 100644
--- a/rt/share/html/Ticket/Elements/ShowTime
+++ b/rt/share/html/Ticket/Elements/ShowTime
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowUpdateStatus b/rt/share/html/Ticket/Elements/ShowUpdateStatus
index 77f699f..db6e02e 100644
--- a/rt/share/html/Ticket/Elements/ShowUpdateStatus
+++ b/rt/share/html/Ticket/Elements/ShowUpdateStatus
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/UpdateCc b/rt/share/html/Ticket/Elements/UpdateCc
index 843dd3b..6101139 100644
--- a/rt/share/html/Ticket/Elements/UpdateCc
+++ b/rt/share/html/Ticket/Elements/UpdateCc
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Forward.html b/rt/share/html/Ticket/Forward.html
index 2970298..ca25f50 100644
--- a/rt/share/html/Ticket/Forward.html
+++ b/rt/share/html/Ticket/Forward.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/Elements/EditGraphProperties b/rt/share/html/Ticket/Graphs/Elements/EditGraphProperties
index 45dbd7d..fcb1f66 100644
--- a/rt/share/html/Ticket/Graphs/Elements/EditGraphProperties
+++ b/rt/share/html/Ticket/Graphs/Elements/EditGraphProperties
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/Elements/ShowGraph b/rt/share/html/Ticket/Graphs/Elements/ShowGraph
index 88bb79f..5535f34 100644
--- a/rt/share/html/Ticket/Graphs/Elements/ShowGraph
+++ b/rt/share/html/Ticket/Graphs/Elements/ShowGraph
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/Elements/ShowLegends b/rt/share/html/Ticket/Graphs/Elements/ShowLegends
index b33f540..549c196 100644
--- a/rt/share/html/Ticket/Graphs/Elements/ShowLegends
+++ b/rt/share/html/Ticket/Graphs/Elements/ShowLegends
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/dhandler b/rt/share/html/Ticket/Graphs/dhandler
index 7b018ed..29c3d02 100644
--- a/rt/share/html/Ticket/Graphs/dhandler
+++ b/rt/share/html/Ticket/Graphs/dhandler
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/index.html b/rt/share/html/Ticket/Graphs/index.html
index ab19bd8..db3a546 100644
--- a/rt/share/html/Ticket/Graphs/index.html
+++ b/rt/share/html/Ticket/Graphs/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -48,11 +48,14 @@
 <& /Elements/Header, Title => $title &>
 <& /Elements/Tabs &>
 
+% $m->callback(CallbackName => 'BeforeActionList', Actions => \@results, ARGSRef => \%ARGS, Ticket => $ticket);
+
 <& /Elements/ListActions, actions => \@results &>
 
 <& Elements/ShowGraph, %ARGS, Ticket => $ticket &>
 
 <form action="<% RT->Config->Get('WebPath') . $m->request_comp->path %>">
+% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS );
 <input type="hidden" class="hidden" name="id" value="<% $id %>" />
 
 <& Elements/EditGraphProperties, %ARGS, Ticket => $ticket &>
@@ -68,10 +71,19 @@
 &>
 </form>
 
+% $m->callback(CallbackName => 'AfterForm', ARGSRef => \%ARGS, Ticket => $ticket);
+
 <%ARGS>
 </%ARGS>
 <%INIT>
 use RT::Graph::Tickets;
+
+my $id = $ARGS{'id'};
+my $ticket = LoadTicket( $id );
+$ARGS{'id'} = $id = $ticket->id;
+
+$m->callback( TicketObj => $ticket, ARGSRef => \%ARGS );
+
 my @results;
 
 my @save_arguments = qw(id Direction LeadingLink ShowLinks MaxDepth FillUsing ShowLinkDescriptions);
@@ -86,10 +98,6 @@ push @results, $m->comp( '/Search/Elements/EditSearches:Init',
     SearchFields => \@save_arguments,
 );
 
-my $id = $ARGS{'id'};
-my $ticket = LoadTicket( $id );
-$ARGS{'id'} = $id = $ticket->id;
-
 $ARGS{'LeadingLink'} ||= 'Members';
 if ( $ARGS{'ShowLinks'} && !ref $ARGS{'ShowLinks'} ) {
     $ARGS{'ShowLinks'} = [$ARGS{'ShowLinks'}];
diff --git a/rt/share/html/Ticket/History.html b/rt/share/html/Ticket/History.html
index 0837c99..a71cad2 100755
--- a/rt/share/html/Ticket/History.html
+++ b/rt/share/html/Ticket/History.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Modify.html b/rt/share/html/Ticket/Modify.html
index 67fee32..3b8bfc2 100755
--- a/rt/share/html/Ticket/Modify.html
+++ b/rt/share/html/Ticket/Modify.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -63,14 +63,14 @@
 </&>
 % $m->callback( CallbackName => 'AfterBasics', Ticket => $TicketObj );
 
-<& /Elements/EditCustomFieldCustomGroupings, Object => $TicketObj &>
+<& /Elements/EditCustomFieldCustomGroupings, Object => $TicketObj, AsTable => !!RT->Config->Get('EditCustomFieldsSingleColumn', $session{'CurrentUser'}) &>
 
 <& /Elements/Submit, Name => 'SubmitTicket', Label => loc('Save Changes'), Caption => loc("If you've updated anything above, be sure to"), color => "#993333" &>
 </form>
 
 % $m->callback(CallbackName => 'AfterForm', ARGSRef => \%ARGS, Ticket => $TicketObj);
 <%INIT>
-  
+
 my $TicketObj = LoadTicket($id);
 my $CustomFields = $TicketObj->CustomFields;
 
diff --git a/rt/share/html/Ticket/ModifyAll.html b/rt/share/html/Ticket/ModifyAll.html
index 7d92387..be5e3ff 100755
--- a/rt/share/html/Ticket/ModifyAll.html
+++ b/rt/share/html/Ticket/ModifyAll.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/ModifyDates.html b/rt/share/html/Ticket/ModifyDates.html
index ebd33bd..437486b 100755
--- a/rt/share/html/Ticket/ModifyDates.html
+++ b/rt/share/html/Ticket/ModifyDates.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/ModifyLinks.html b/rt/share/html/Ticket/ModifyLinks.html
index 59f7141..ba8a7c9 100755
--- a/rt/share/html/Ticket/ModifyLinks.html
+++ b/rt/share/html/Ticket/ModifyLinks.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/ModifyPeople.html b/rt/share/html/Ticket/ModifyPeople.html
index f216ec8..abfc29b 100755
--- a/rt/share/html/Ticket/ModifyPeople.html
+++ b/rt/share/html/Ticket/ModifyPeople.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Reminders.html b/rt/share/html/Ticket/Reminders.html
index 892eca7..0d3f9cb 100755
--- a/rt/share/html/Ticket/Reminders.html
+++ b/rt/share/html/Ticket/Reminders.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/ShowEmailRecord.html b/rt/share/html/Ticket/ShowEmailRecord.html
index bdb2119..01e3e7b 100644
--- a/rt/share/html/Ticket/ShowEmailRecord.html
+++ b/rt/share/html/Ticket/ShowEmailRecord.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Update.html b/rt/share/html/Ticket/Update.html
index f5b52e6..b23f70a 100755
--- a/rt/share/html/Ticket/Update.html
+++ b/rt/share/html/Ticket/Update.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -166,6 +166,9 @@ changeStatus();
 
   </table>
   </&>
+
+% $m->callback( %ARGS, CallbackName => 'RightColumnBottom', Ticket => $TicketObj );
+
 </div>
 
 <div id="ticket-update-message">
diff --git a/rt/share/html/Ticket/autohandler b/rt/share/html/Ticket/autohandler
index 367c978..21de51a 100644
--- a/rt/share/html/Ticket/autohandler
+++ b/rt/share/html/Ticket/autohandler
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)