RT 4.0.13

67 files changed, 181 insertions, 187 deletions

diff --git a/rt/share/html/Ticket/Attachment/WithHeaders/dhandler b/rt/share/html/Ticket/Attachment/WithHeaders/dhandler
index 11b77010c..d9a94f270 100644
--- a/rt/share/html/Ticket/Attachment/WithHeaders/dhandler
+++ b/rt/share/html/Ticket/Attachment/WithHeaders/dhandler
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Attachment/dhandler b/rt/share/html/Ticket/Attachment/dhandler
index eb291e4f5..6dde34c37 100755
--- a/rt/share/html/Ticket/Attachment/dhandler
+++ b/rt/share/html/Ticket/Attachment/dhandler
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -70,7 +70,7 @@
      my $content_type = $AttachmentObj->ContentType || 'text/plain';
 
      if (RT->Config->Get('AlwaysDownloadAttachments')) {
-         $r->headers_out->{'Content-Disposition'} = "attachment; filename=" . $AttachmentObj->Filename;
+         $r->headers_out->{'Content-Disposition'} = "attachment";
      }
      elsif (!RT->Config->Get('TrustHTMLAttachments')) {
          $content_type = 'text/plain' if ($content_type =~ /^text\/html/i);
diff --git a/rt/share/html/Ticket/Create.html b/rt/share/html/Ticket/Create.html
index 8c6a58ad0..6d84b036d 100755
--- a/rt/share/html/Ticket/Create.html
+++ b/rt/share/html/Ticket/Create.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -376,32 +376,7 @@ my $ValidCFs = $m->comp(
     ARGSRef => \%ARGS
 );
 
-# deal with deleting uploaded attachments
-foreach my $key (keys %ARGS) {
-    if ($key =~ m/^DeleteAttach-(.+)$/) {
-	delete $session{'Attachments'}{$1};
-    }
-    $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
-}
-
-# store the uploaded attachment in session
-if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment?
-    my $attachment = MakeMIMEEntity(
-        AttachmentFieldName => 'Attach'
-    );
-
-    my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
-    $session{'Attachments'} = {
-        %{$session{'Attachments'} || {}},
-	$file_path => $attachment,
-    };
-}
-
-# delete temporary storage entry to make WebUI clean
-unless (keys %{$session{'Attachments'}} and 
-        ($ARGS{'id'} eq 'new' or $ARGS{'id'} eq 'refresh')) {
-    delete $session{'Attachments'};
-}
+ProcessAttachments(ARGSRef => \%ARGS);
 
 my $checks_failure = 0;
 
diff --git a/rt/share/html/Ticket/Display.html b/rt/share/html/Ticket/Display.html
index 0a29c9763..0ff9e0b47 100755
--- a/rt/share/html/Ticket/Display.html
+++ b/rt/share/html/Ticket/Display.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -189,10 +189,12 @@ if ($ARGS{'id'} eq 'new') {
 
         push @Actions, ProcessTicketReminders( ARGSRef => \%ARGS, TicketObj => $TicketObj );
 
-        # XXX: we shouldn't block actions here if user has no right to see the ticket,
-        # but we should allow him to see actions he has done
         unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
-            Abort("No permission to view ticket");
+            if (@Actions) {
+                Abort("A change was applied successfully, but you no longer have permissions to view the ticket", Actions => \@Actions);
+            } else {
+                Abort("No permission to view ticket");
+            }
         }
         if ( $ARGS{'MarkAsSeen'} ) {
             $TicketObj->SetAttribute(
diff --git a/rt/share/html/Ticket/Elements/AddAttachments b/rt/share/html/Ticket/Elements/AddAttachments
index 008685884..d00a021af 100644
--- a/rt/share/html/Ticket/Elements/AddAttachments
+++ b/rt/share/html/Ticket/Elements/AddAttachments
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/AddWatchers b/rt/share/html/Ticket/Elements/AddWatchers
index 8590a2aef..8e11ba28d 100755
--- a/rt/share/html/Ticket/Elements/AddWatchers
+++ b/rt/share/html/Ticket/Elements/AddWatchers
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/Bookmark b/rt/share/html/Ticket/Elements/Bookmark
index 30c9a4356..b74da799f 100644
--- a/rt/share/html/Ticket/Elements/Bookmark
+++ b/rt/share/html/Ticket/Elements/Bookmark
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/BulkLinks b/rt/share/html/Ticket/Elements/BulkLinks
index bae556cd1..3d9abeefe 100755
--- a/rt/share/html/Ticket/Elements/BulkLinks
+++ b/rt/share/html/Ticket/Elements/BulkLinks
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ClickToShowHistory b/rt/share/html/Ticket/Elements/ClickToShowHistory
index 5a9a477e0..b570fe683 100644
--- a/rt/share/html/Ticket/Elements/ClickToShowHistory
+++ b/rt/share/html/Ticket/Elements/ClickToShowHistory
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditBasics b/rt/share/html/Ticket/Elements/EditBasics
index b428aab29..0d4159f81 100755
--- a/rt/share/html/Ticket/Elements/EditBasics
+++ b/rt/share/html/Ticket/Elements/EditBasics
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditCustomFields b/rt/share/html/Ticket/Elements/EditCustomFields
index 29ac95ad0..237dcbf37 100755
--- a/rt/share/html/Ticket/Elements/EditCustomFields
+++ b/rt/share/html/Ticket/Elements/EditCustomFields
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditDates b/rt/share/html/Ticket/Elements/EditDates
index 93ca4cc30..d0474fedb 100755
--- a/rt/share/html/Ticket/Elements/EditDates
+++ b/rt/share/html/Ticket/Elements/EditDates
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditPeople b/rt/share/html/Ticket/Elements/EditPeople
index 09cf6f365..adc48b7cd 100755
--- a/rt/share/html/Ticket/Elements/EditPeople
+++ b/rt/share/html/Ticket/Elements/EditPeople
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditTransactionCustomFields b/rt/share/html/Ticket/Elements/EditTransactionCustomFields
index e9a1bbb5c..961c7e16d 100644
--- a/rt/share/html/Ticket/Elements/EditTransactionCustomFields
+++ b/rt/share/html/Ticket/Elements/EditTransactionCustomFields
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/EditWatchers b/rt/share/html/Ticket/Elements/EditWatchers
index abfbf0096..3bc6cd725 100755
--- a/rt/share/html/Ticket/Elements/EditWatchers
+++ b/rt/share/html/Ticket/Elements/EditWatchers
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/FindAttachments b/rt/share/html/Ticket/Elements/FindAttachments
index cb9975199..546b4b818 100644
--- a/rt/share/html/Ticket/Elements/FindAttachments
+++ b/rt/share/html/Ticket/Elements/FindAttachments
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/FindTransactions b/rt/share/html/Ticket/Elements/FindTransactions
index 6faf33ee1..e0f13b9d4 100644
--- a/rt/share/html/Ticket/Elements/FindTransactions
+++ b/rt/share/html/Ticket/Elements/FindTransactions
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/FoldStanzaJS b/rt/share/html/Ticket/Elements/FoldStanzaJS
index 4b0b4c466..581c963d9 100644
--- a/rt/share/html/Ticket/Elements/FoldStanzaJS
+++ b/rt/share/html/Ticket/Elements/FoldStanzaJS
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/LoadTextAttachments b/rt/share/html/Ticket/Elements/LoadTextAttachments
index b1ff5326a..9321030b9 100644
--- a/rt/share/html/Ticket/Elements/LoadTextAttachments
+++ b/rt/share/html/Ticket/Elements/LoadTextAttachments
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/PreviewScrips b/rt/share/html/Ticket/Elements/PreviewScrips
index 75fbc4563..e9e2fc963 100755
--- a/rt/share/html/Ticket/Elements/PreviewScrips
+++ b/rt/share/html/Ticket/Elements/PreviewScrips
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -52,6 +52,8 @@ $TicketObj => undef
 my $Object = $m->notes("DryRun-".$TicketObj->Id) || $TicketObj->DryRun(%ARGS);
 my %recips = %{ $m->notes("DryRun-Recipients-".$TicketObj->Id) || {} };
 return unless $Object;
+
+my %squelched = ProcessTransactionSquelching( \%ARGS );
 </%init>
 <p>
 <&|/l, RT->Config->Get('WebPath')."/Ticket/ModifyPeople.html?id=".$TicketObj->Id,
@@ -75,7 +77,7 @@ return unless $Object;
               <ul>
 %             for my $addr (@addresses) {
                   <li>
-%                 my $checked = 1;
+%                 my $checked = not $squelched{$addr->address};
 %                 $m->callback(CallbackName => 'BeforeAddress', Ticket => $TicketObj, Address => $addr, Type => $type, Checked => \$checked);
 %                 $recips{$addr->address}++;
                   <b><%loc($type)%></b>: <input type="checkbox" class="checkbox" name="TxnSendMailTo" <% $checked ? 'checked="checked"' : '' |n%> value="<%$addr->address%>" id="TxnSendMailTo-<% $addr->address %>-<% $recips{$addr->address} %>" />
@@ -102,7 +104,7 @@ return unless $Object;
               <ul>
 %             for my $address (@{$data->{$type}}) {
                   <li>
-%                 my $checked = 1;
+%                 my $checked = not $squelched{$address};
 %                 $m->callback(CallbackName => 'BeforeAddress', Ticket => $TicketObj, Address => Email::Address->parse($address), Type => $type, Checked => \$checked);
 %                 $recips{$address}++;
                   <b><%loc($type)%></b>: <input type="checkbox" class="checkbox" name="TxnSendMailTo" <% $checked ? 'checked="checked"' : '' |n%> value="<%$address%>" id="TxnSendMailTo-<% $address %>-<% $recips{$address} %>" />
@@ -116,4 +118,6 @@ return unless $Object;
 %     }
 % }
 
+% $m->callback( CallbackName => 'AfterRecipients', TicketObj => $TicketObj );
+
 % $m->notes("DryRun-Recipients-".$TicketObj->Id, \%recips);
diff --git a/rt/share/html/Ticket/Elements/Reminders b/rt/share/html/Ticket/Elements/Reminders
index 36d0d8e35..37b360bd2 100644
--- a/rt/share/html/Ticket/Elements/Reminders
+++ b/rt/share/html/Ticket/Elements/Reminders
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -67,6 +67,7 @@ my $has_reminders = $count_tickets->Count;
 
 # We've made changes, let's reload our search
 my $reminder_collection = $count_reminders->Collection;
+my $visible = 0;
 </%init>
 <input type="hidden" class="hidden" name="id" value="<% $Ticket->id %>" />
 <input type="hidden" class="hidden" name="update-reminders" value="1" />
@@ -83,7 +84,6 @@ my $reminder_collection = $count_reminders->Collection;
 % }
 </tr>
 % my $i = 0;
-% my $visible = 0;
 % while ( my $reminder = $reminder_collection->Next ) {
 % $i++;
 % if ( $reminder->Status eq $resolve_status && !$ShowCompleted ) {
@@ -112,8 +112,11 @@ my $reminder_collection = $count_reminders->Collection;
 % }
 % }
 
+% if ($Ticket->Status ne "deleted") {
 <&|/l&>New reminder:</&>
 <& SELF:NewReminder, Ticket => $Ticket &>
+% }
+% return($Ticket->Status ne "deleted" or $visible);
 <%method NewReminder>
 <%args>
 $Ticket
diff --git a/rt/share/html/Ticket/Elements/ShowAttachments b/rt/share/html/Ticket/Elements/ShowAttachments
index 12130e4de..c487fee51 100755
--- a/rt/share/html/Ticket/Elements/ShowAttachments
+++ b/rt/share/html/Ticket/Elements/ShowAttachments
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -82,7 +82,7 @@ if ($size) {
 </%PERL>
 
 <li><font size="-2">
-<a href="<%RT->Config->Get('WebPath')%>/Ticket/Attachment/<%$rev->TransactionId%>/<%$rev->Id%>/<%$rev->Filename | u%>">
+<a href="<%RT->Config->Get('WebPath')%>/Ticket/Attachment/<%$rev->TransactionId%>/<%$rev->Id%>/<%$rev->Filename | un %>">
 % my $desc = loc("[_1] ([_2]) by [_3]", $rev->CreatedAsString, $size, $m->scomp('/Elements/ShowUser', User => $rev->CreatorObj));
 <% $desc |n%>
 </a>
diff --git a/rt/share/html/Ticket/Elements/ShowBasics b/rt/share/html/Ticket/Elements/ShowBasics
index 0ecb6d8ba..f329d5061 100755
--- a/rt/share/html/Ticket/Elements/ShowBasics
+++ b/rt/share/html/Ticket/Elements/ShowBasics
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowCustomFields b/rt/share/html/Ticket/Elements/ShowCustomFields
index 4a0604331..ad8f825cf 100755
--- a/rt/share/html/Ticket/Elements/ShowCustomFields
+++ b/rt/share/html/Ticket/Elements/ShowCustomFields
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowDates b/rt/share/html/Ticket/Elements/ShowDates
index c0d26f7c1..0d7591a65 100755
--- a/rt/share/html/Ticket/Elements/ShowDates
+++ b/rt/share/html/Ticket/Elements/ShowDates
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowDependencies b/rt/share/html/Ticket/Elements/ShowDependencies
index d56aa862c..08056cb32 100755
--- a/rt/share/html/Ticket/Elements/ShowDependencies
+++ b/rt/share/html/Ticket/Elements/ShowDependencies
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowGnuPGStatus b/rt/share/html/Ticket/Elements/ShowGnuPGStatus
index 126f23b9e..d246954b9 100644
--- a/rt/share/html/Ticket/Elements/ShowGnuPGStatus
+++ b/rt/share/html/Ticket/Elements/ShowGnuPGStatus
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowGroupMembers b/rt/share/html/Ticket/Elements/ShowGroupMembers
index add377d74..046a4339d 100644
--- a/rt/share/html/Ticket/Elements/ShowGroupMembers
+++ b/rt/share/html/Ticket/Elements/ShowGroupMembers
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowHistory b/rt/share/html/Ticket/Elements/ShowHistory
index 909ea01ee..610038d6f 100755
--- a/rt/share/html/Ticket/Elements/ShowHistory
+++ b/rt/share/html/Ticket/Elements/ShowHistory
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowMembers b/rt/share/html/Ticket/Elements/ShowMembers
index 1ffbda2a1..7a217d7e5 100755
--- a/rt/share/html/Ticket/Elements/ShowMembers
+++ b/rt/share/html/Ticket/Elements/ShowMembers
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowMessageHeaders b/rt/share/html/Ticket/Elements/ShowMessageHeaders
index 5a91668c1..1ae67171c 100755
--- a/rt/share/html/Ticket/Elements/ShowMessageHeaders
+++ b/rt/share/html/Ticket/Elements/ShowMessageHeaders
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowMessageStanza b/rt/share/html/Ticket/Elements/ShowMessageStanza
index 8a8544328..716bdfbf0 100755
--- a/rt/share/html/Ticket/Elements/ShowMessageStanza
+++ b/rt/share/html/Ticket/Elements/ShowMessageStanza
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -77,16 +77,16 @@ my $print_content = sub {
     $m->out($$ref);
 };
 
-if ( ref $Message ) {
-    $m->out('<pre>')
-        if (    $ContentType eq 'text/plain'
-             && $plain_text_pre
-             && !$Depth
-             && !$plain_text_mono );
-    $m->out(   '<div class="message-stanza'
-             . ( ($ContentType eq 'text/plain' &&  $plain_text_mono) ? ' plain-text-white-space' : '' ) . '"'
-             . '>' );
+$m->out('<pre>')
+    if (    $ContentType eq 'text/plain'
+         && $plain_text_pre
+         && !$Depth
+         && !$plain_text_mono );
+$m->out(   '<div class="message-stanza'
+         . ( ($ContentType eq 'text/plain' &&  $plain_text_mono) ? ' plain-text-white-space' : '' ) . '"'
+         . '>' );
 
+if ( ref $Message ) {
     my @stack;
     my $para = '';
     my $i    = 0;
@@ -170,16 +170,16 @@ AGAIN: foreach ( ; $i < @$Message; $i++ ) {
         $m->out('</div>');
         goto AGAIN;
     }
-
-    $m->out('</div>');
-    $m->out('</pre>')
-        if (    $ContentType eq 'text/plain'
-             && $plain_text_pre
-             && !$Depth
-             && !$plain_text_mono );
 } else {
     $print_content->( \$Message );
 }
+
+$m->out('</div>');
+$m->out('</pre>')
+    if (    $ContentType eq 'text/plain'
+         && $plain_text_pre
+         && !$Depth
+         && !$plain_text_mono );
 </%INIT>
 <%ARGS>
 $Message => undef
diff --git a/rt/share/html/Ticket/Elements/ShowParents b/rt/share/html/Ticket/Elements/ShowParents
index 2a64cfce0..ed7a0d4d3 100644
--- a/rt/share/html/Ticket/Elements/ShowParents
+++ b/rt/share/html/Ticket/Elements/ShowParents
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowPeople b/rt/share/html/Ticket/Elements/ShowPeople
index 8047aff85..23faf9bb4 100755
--- a/rt/share/html/Ticket/Elements/ShowPeople
+++ b/rt/share/html/Ticket/Elements/ShowPeople
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowPriority b/rt/share/html/Ticket/Elements/ShowPriority
index 7b6b361a1..906538ad3 100644
--- a/rt/share/html/Ticket/Elements/ShowPriority
+++ b/rt/share/html/Ticket/Elements/ShowPriority
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowQueue b/rt/share/html/Ticket/Elements/ShowQueue
index 255225591..118108f6d 100644
--- a/rt/share/html/Ticket/Elements/ShowQueue
+++ b/rt/share/html/Ticket/Elements/ShowQueue
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowRequestor b/rt/share/html/Ticket/Elements/ShowRequestor
index 8a8eef62c..a82a24007 100755
--- a/rt/share/html/Ticket/Elements/ShowRequestor
+++ b/rt/share/html/Ticket/Elements/ShowRequestor
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -132,7 +132,7 @@
 % }
 
 % if ( $has_right_adminusers ) {
-    <a class="modify-user" href="<% RT->Config->Get('WebPath')."/Admin/Users/Modify.html?id=".$requestor->id %>">Modify this user</a>
+    <a class="modify-user" href="<% RT->Config->Get('WebPath')."/Admin/Users/Modify.html?id=".$requestor->id %>"><&|/l&>Modify this user</&></a>
 % }
 
 %# end of individual requestor details <div>
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo b/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo
index a5989ab6b..0418a0011 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo
+++ b/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTickets b/rt/share/html/Ticket/Elements/ShowRequestorTickets
index 1dfd08ef6..b9f984a60 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorTickets
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTickets
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive b/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive
index ba89988f3..9aee04098 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll b/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll
index 772cd6899..ac31d9943 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive b/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive
index 968968c68..b8d5a0184 100644
--- a/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients b/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients
index 590006b53..a27375aa1 100644
--- a/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients
+++ b/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -73,16 +73,17 @@ if ($Object->Rules) {
     }
 }
 my %recips;
+my %squelched = ProcessTransactionSquelching( \%ARGS );
 </%init>
 <&|/Widgets/TitleBox, title => loc('Recipients'), id => 'recipients' &>
 <table>
-<tr>
 % for my $type (qw(To Cc Bcc)) {
 %     next unless keys %{$headers{$type}};
+<tr>
 <td valign="top"><% $type %>:</td>
 <td valign="top">
 %     for my $addr (sort {$a->address cmp $b->address} values %{$headers{$type}}) {
-%         my $checked = 1;
+%         my $checked = not $squelched{$addr->address};
 %         $m->callback(CallbackName => 'BeforeAddress', Ticket => $TicketObj, Address => $addr, Type => $type, Checked => \$checked);
 %         $recips{$addr->address}++;
 <input type="checkbox" class="checkbox" name="TxnSendMailTo" <% $checked ? 'checked="checked"' : '' |n%> value="<%$addr->address%>" id="TxnSendMailTo-<% $addr->address %>-<% $recips{$addr->address} %>" />
@@ -92,6 +93,7 @@ my %recips;
 %     }
 </td></tr>
 % }
+% $m->callback( CallbackName => 'AfterRecipients', TicketObj => $TicketObj );
 </table>
 <i>(Uncheck boxes to disable notifications to the listed
 recipients. Does <b>not</b> change who will receive future
diff --git a/rt/share/html/Ticket/Elements/ShowSummary b/rt/share/html/Ticket/Elements/ShowSummary
index a1d1610dc..797f6edc7 100755
--- a/rt/share/html/Ticket/Elements/ShowSummary
+++ b/rt/share/html/Ticket/Elements/ShowSummary
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -82,8 +82,9 @@
     &>
         <table><tr><td>
             <form action="<%RT->Config->Get('WebPath')%>/Ticket/Display.html" name="UpdateReminders" id="UpdateReminders" method="post">
-                <& /Ticket/Elements/Reminders, Ticket => $Ticket, ShowCompleted => 0 &>
+% if ( $m->comp("/Ticket/Elements/Reminders", Ticket => $Ticket, ShowCompleted => 0) ) {
                 <div align="right"><input type="submit" class="button" value="<&|/l&>Save</&>" /></div>
+% }
             </form>
         </td></tr></table>
     </&>
diff --git a/rt/share/html/Ticket/Elements/ShowTime b/rt/share/html/Ticket/Elements/ShowTime
index fc678c2d5..a62668f46 100644
--- a/rt/share/html/Ticket/Elements/ShowTime
+++ b/rt/share/html/Ticket/Elements/ShowTime
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowTransaction b/rt/share/html/Ticket/Elements/ShowTransaction
index 2e0acd39e..2c217b438 100755
--- a/rt/share/html/Ticket/Elements/ShowTransaction
+++ b/rt/share/html/Ticket/Elements/ShowTransaction
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowTransactionAttachments b/rt/share/html/Ticket/Elements/ShowTransactionAttachments
index 95a23411b..bf9aad054 100644
--- a/rt/share/html/Ticket/Elements/ShowTransactionAttachments
+++ b/rt/share/html/Ticket/Elements/ShowTransactionAttachments
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -257,12 +257,13 @@ my $render_attachment = sub {
         }
 
         my $filename =  length $name ? $name : loc('(untitled)');
+        my $efilename = $m->interp->apply_escapes( $filename, 'h' );
         $m->out('<img'
               . ' alt="'
-              . $filename
+              . $efilename
               . '"' 
               . ' title="'
-              . $filename
+              . $efilename
               . '"' 
               . ' src="'
               . $AttachPath . '/'
diff --git a/rt/share/html/Ticket/Elements/ShowUpdateStatus b/rt/share/html/Ticket/Elements/ShowUpdateStatus
index 07a57e139..e9f534159 100644
--- a/rt/share/html/Ticket/Elements/ShowUpdateStatus
+++ b/rt/share/html/Ticket/Elements/ShowUpdateStatus
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/ShowUserEntry b/rt/share/html/Ticket/Elements/ShowUserEntry
index fe3d35f9e..857998108 100644
--- a/rt/share/html/Ticket/Elements/ShowUserEntry
+++ b/rt/share/html/Ticket/Elements/ShowUserEntry
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Elements/UpdateCc b/rt/share/html/Ticket/Elements/UpdateCc
index d062156c7..2435fc496 100644
--- a/rt/share/html/Ticket/Elements/UpdateCc
+++ b/rt/share/html/Ticket/Elements/UpdateCc
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Forward.html b/rt/share/html/Ticket/Forward.html
index 8aa75c7a8..2c20daf5d 100644
--- a/rt/share/html/Ticket/Forward.html
+++ b/rt/share/html/Ticket/Forward.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/GnuPG.html b/rt/share/html/Ticket/GnuPG.html
index d15ce720a..f3a29f6d2 100644
--- a/rt/share/html/Ticket/GnuPG.html
+++ b/rt/share/html/Ticket/GnuPG.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/Elements/EditGraphProperties b/rt/share/html/Ticket/Graphs/Elements/EditGraphProperties
index c5479e3f0..df402bc58 100644
--- a/rt/share/html/Ticket/Graphs/Elements/EditGraphProperties
+++ b/rt/share/html/Ticket/Graphs/Elements/EditGraphProperties
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/Elements/ShowGraph b/rt/share/html/Ticket/Graphs/Elements/ShowGraph
index 2163b81a8..5dc5e1425 100644
--- a/rt/share/html/Ticket/Graphs/Elements/ShowGraph
+++ b/rt/share/html/Ticket/Graphs/Elements/ShowGraph
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/Elements/ShowLegends b/rt/share/html/Ticket/Graphs/Elements/ShowLegends
index 4c63d4b38..cd19aa634 100644
--- a/rt/share/html/Ticket/Graphs/Elements/ShowLegends
+++ b/rt/share/html/Ticket/Graphs/Elements/ShowLegends
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/dhandler b/rt/share/html/Ticket/Graphs/dhandler
index 89b1f37e1..b3c751bee 100644
--- a/rt/share/html/Ticket/Graphs/dhandler
+++ b/rt/share/html/Ticket/Graphs/dhandler
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Graphs/index.html b/rt/share/html/Ticket/Graphs/index.html
index 80ec9f347..f0f32606a 100644
--- a/rt/share/html/Ticket/Graphs/index.html
+++ b/rt/share/html/Ticket/Graphs/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/History.html b/rt/share/html/Ticket/History.html
index afc174fd6..8972fcda3 100755
--- a/rt/share/html/Ticket/History.html
+++ b/rt/share/html/Ticket/History.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Modify.html b/rt/share/html/Ticket/Modify.html
index 372a84e23..146384e2e 100755
--- a/rt/share/html/Ticket/Modify.html
+++ b/rt/share/html/Ticket/Modify.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -85,10 +85,13 @@ push @results, ProcessTicketStatus(TicketObj => $TicketObj, ARGSRef => \%ARGS);
 
 $TicketObj->ApplyTransactionBatch;
 
-# TODO: display the results, even if we can't display the ticket
 unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
-    Abort("No permission to view ticket");
-} 
+    if (@results) {
+        Abort("A change was applied successfully, but you no longer have permissions to view the ticket", Actions => \@results);
+    } else {
+        Abort("No permission to view ticket");
+    }
+}
 
 </%INIT>
 <%ARGS>
diff --git a/rt/share/html/Ticket/ModifyAll.html b/rt/share/html/Ticket/ModifyAll.html
index 4ed393451..d36076cf2 100755
--- a/rt/share/html/Ticket/ModifyAll.html
+++ b/rt/share/html/Ticket/ModifyAll.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -112,7 +112,7 @@
   <tr>
     <td class="labeltop"><&|/l&>Content</&>:</td>
     <td class="entry">
-% if (defined $ARGS{UpdateContent} && length($ARGS{UpdateContent} && !grep { /Message recorded/ } @results )) {
+% if ( defined $ARGS{UpdateContent} && length $ARGS{UpdateContent} ) {
     <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0 &>
 % } else {
     <& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction} &>
@@ -152,32 +152,7 @@ $CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or
 $CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or
                      $Ticket->CurrentUserHasRight('ModifyTicket') );
 
-# deal with deleting uploaded attachments
-foreach my $key (keys %ARGS) {
-    if ($key =~ m/^DeleteAttach-(.+)$/) {
-        delete $session{'Attachments'}{$1};
-    }
-    $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
-}
-
-# store the uploaded attachment in session
-if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment?
-    my $attachment = MakeMIMEEntity(
-        AttachmentFieldName => 'Attach'
-    );
-
-    my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
-    $session{'Attachments'} = {
-        %{$session{'Attachments'} || {}},
-        $file_path => $attachment,
-    };
-}
-
-# delete temporary storage entry to make WebUI clean
-unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
-    delete $session{'Attachments'};
-}
-
+ProcessAttachments(ARGSRef => \%ARGS);
 
 $m->callback( TicketObj => $Ticket, ARGSRef => \%ARGS );
 my @results;
@@ -215,11 +190,19 @@ unless ($OnlySearchForPeople or $OnlySearchForGroup or $ARGS{'AddMoreAttach'} )
 
 $Ticket->ApplyTransactionBatch;
 
-# If they've gone and moved the ticket to somewhere they can't see, etc...
-# TODO: display the results, even if we can't display the ticket.
+MaybeRedirectForResults(
+    Actions   => \@results,
+    Path      => "/Ticket/ModifyAll.html",
+    Arguments => { id => $Ticket->id },
+);
 
+# If they've gone and moved the ticket to somewhere they can't see, etc...
 unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
-   Abort("No permission to view ticket");
+    if (@results) {
+        Abort("A change was applied successfully, but you no longer have permissions to view the ticket", Actions => \@results);
+    } else {
+        Abort("No permission to view ticket");
+    }
 }
 
 
diff --git a/rt/share/html/Ticket/ModifyDates.html b/rt/share/html/Ticket/ModifyDates.html
index c85d2f425..82c3ca807 100755
--- a/rt/share/html/Ticket/ModifyDates.html
+++ b/rt/share/html/Ticket/ModifyDates.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/ModifyLinks.html b/rt/share/html/Ticket/ModifyLinks.html
index 9dceb2a7a..72b636fc5 100755
--- a/rt/share/html/Ticket/ModifyLinks.html
+++ b/rt/share/html/Ticket/ModifyLinks.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/ModifyPeople.html b/rt/share/html/Ticket/ModifyPeople.html
index 56db2bb0c..9bfbae76c 100755
--- a/rt/share/html/Ticket/ModifyPeople.html
+++ b/rt/share/html/Ticket/ModifyPeople.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Reminders.html b/rt/share/html/Ticket/Reminders.html
index 8461efe44..5a7ebcdea 100755
--- a/rt/share/html/Ticket/Reminders.html
+++ b/rt/share/html/Ticket/Reminders.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -50,6 +50,7 @@
     
 % $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $Ticket);
     
+<& /Elements/ListActions, actions => \@results &>
 <form action="<%RT->Config->Get('WebPath')%>/Ticket/Reminders.html" name="UpdateReminders" id="UpdateReminders" method="post">
 <&|/Widgets/TitleBox, title => loc("Reminders"),
                        class=>'ticket-info-reminders'
@@ -65,7 +66,7 @@
 <%INIT>
 my $Ticket = LoadTicket($id);
 
-ProcessTicketReminders( TicketObj => $Ticket, ARGSRef => \%ARGS );
+my @results = ProcessTicketReminders( TicketObj => $Ticket, ARGSRef => \%ARGS );
 </%INIT>
 <%ARGS>
 $id => undef
diff --git a/rt/share/html/Ticket/ShowEmailRecord.html b/rt/share/html/Ticket/ShowEmailRecord.html
index 55ee82338..bb754db34 100644
--- a/rt/share/html/Ticket/ShowEmailRecord.html
+++ b/rt/share/html/Ticket/ShowEmailRecord.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/rt/share/html/Ticket/Update.html b/rt/share/html/Ticket/Update.html
index 64bd531cf..26a37e80a 100755
--- a/rt/share/html/Ticket/Update.html
+++ b/rt/share/html/Ticket/Update.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -278,31 +278,7 @@ $CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
                      $TicketObj->CurrentUserHasRight('ModifyTicket') ); 
 
 
-# deal with deleting uploaded attachments
-foreach my $key (keys %ARGS) {
-    if ($key =~ m/^DeleteAttach-(.+)$/) {
-        delete $session{'Attachments'}{$1};
-    }
-    $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
-}
-
-# store the uploaded attachment in session
-if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment?
-    my $attachment = MakeMIMEEntity(
-        AttachmentFieldName => 'Attach'
-    );
-
-    my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
-    $session{'Attachments'} = {
-        %{$session{'Attachments'} || {}},
-        $file_path => $attachment,
-    };
-}
-
-# delete temporary storage entry to make WebUI clean
-unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
-    delete $session{'Attachments'};
-}
+ProcessAttachments(ARGSRef => \%ARGS);
 
 my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
 $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
@@ -312,12 +288,8 @@ $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
 
 if ( $ARGS{'SubmitTicket'} ) {
 
-    my %checked = map {$_ => 1} grep {defined}
-        (ref $ARGS{'TxnSendMailTo'} eq "ARRAY" ? @{$ARGS{'TxnSendMailTo'}}
-             : defined $ARGS{'TxnSendMailTo'} ? ($ARGS{'TxnSendMailTo'}) : ());
-
-    my @squelchlist = grep {not $checked{$_}} split /,/, ($ARGS{'TxnRecipients'}||'');
-    $ARGS{'SquelchMailTo'} = \@squelchlist if @squelchlist;
+    my %squelched = ProcessTransactionSquelching( \%ARGS );
+    $ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched;
 
     my $CFs = $TicketObj->TransactionCustomFields;
     my $ValidCFs = $m->comp(
diff --git a/rt/share/html/Ticket/autohandler b/rt/share/html/Ticket/autohandler
index 47f87766f..6fa9998ea 100644
--- a/rt/share/html/Ticket/autohandler
+++ b/rt/share/html/Ticket/autohandler
@@ -1,3 +1,50 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
 <%init>
 # Redirect to the approvals view if we're trying to get an approvals ticket
 # Exceptions: