diff options
| author | Mitch Jackson <mitch@freeside.biz> | 2017-11-30 20:28:40 +0000 |
|---|---|---|
| committer | Mitch Jackson <mitch@freeside.biz> | 2017-11-30 20:29:17 +0000 |
| commit | 603d84b691c7496bb2ec1cddc549fcc7b80e3e38 (patch) | |
| tree | dfdd12903f6f52b781a46e72ac1016793f8915b6 /rt/etc/initialdata | |
| parent | 1f24086e325f98eb92b0bc0f6aa60119d3c0340f (diff) | |
RT# 75322 Add ticket action Quiet Resolve
Diffstat (limited to 'rt/etc/initialdata')
| -rw-r--r-- | rt/etc/initialdata | 19 |
1 files changed, 16 insertions, 3 deletions
diff --git a/rt/etc/initialdata b/rt/etc/initialdata index aa2010fd1..8769fed8b 100644 --- a/rt/etc/initialdata +++ b/rt/etc/initialdata @@ -254,7 +254,12 @@ # ExecModule => 'CustomFieldChange', # ApplicableTransTypes => 'Any', #}, - + { Name => 'On Resolve Allow Quiet', + Description => 'Whenever a ticket is resolved, '. + 'except with resolve_quiet', + ApplicableTransTypes => 'Status', + ExecModule => 'StatusChangeQuietResolve', + }, ); @Templates = ( @@ -931,8 +936,12 @@ Hour: { $SubscriptionObj->SubValue('Hour') } ScripCondition => 'On Owner Change', ScripAction => 'Notify Owner', Template => 'Transaction in HTML' }, - { Description => 'On Resolve Notify Requestors', - ScripCondition => 'On Resolve', +# { Description => 'On Resolve Notify Requestors', +# ScripCondition => 'On Resolve', +# ScripAction => 'Notify Requestors', +# Template => 'Resolved in HTML' }, + { Description => 'On Resolve Notify Requestors, Allow Quiet Resolve', + ScripCondition => 'On Resolve Allow Quiet', ScripAction => 'Notify Requestors', Template => 'Resolved in HTML' }, { Description => "On transaction, add any tags in the transaction's subject to the ticket's subject", @@ -1068,6 +1077,10 @@ Hour: { $SubscriptionObj->SubValue('Hour') } # superseded by "notify owner and adminccs" 'notify adminccs' => { 'transaction' => 1 }, }, + 'on resolve' => { + # superseded by "On Resolve Notify Requestors, Allow Quiet Resolve" + 'notify requestors' => { 'resolved in html' => 1 }, + }, ); # -*- perl -*- |